Customer Reviews for U-Haul Moving & Storage of North Brunswick

Rating:

5.0

Staff was impressive, good employees

Rating:

2.0

I rated this facility below average and would not recommend it to anyone. The cost for that tiny space exorbitant. They catch you with what appeared to be ok rate and then they start increasing. I'd moved in and things seemed ok. Shortly after, I went back and found that someone next door to the unit I was in, had somehow hit the wall separating the unit and my stuff on that side had tumbled over. I had a member of the office staff look at it. Some of my stuff were all over the floor and some broken. What had happened was never acknowledged or nor was any compensation offered. After I explained to a friend that these are the things that can happen, she thanked me, as she was considering using a storage facility and she decided against it. Thanks for giving me the opportunity to vent. Best regards Hirfa Yee Sing

Rating:

1.0

Don’t mislead customers to pay additional hidden fees they could avoid

Rating:

5.0

The best

Rating:

5.0

Nice experience!

Rating:

3.0

There was one personnel who was not at all welcoming. I can't remember his name. It was mentioned in your emails that your personnel will help in unhinging the trailer but here he was not at all helpful. But I did get help from another personnel. She was very helpful and kind. I would recommend this location if she was the only employee but since customers can come across the other one, I wouldn't.

Rating:

1.0

Extremely Poor Experience – Dishonest Practices and Unprofessional Management Renters, beware. My experience at this U-Haul location was unacceptable, and I feel obligated to warn others. I was assigned a truck and given a receipt, only to find the vehicle was blocked in. I was reassigned another truck, but never received an updated receipt—just two copies for the original truck I never used. I picked up the actual rental at 8:15 AM, drove only 4.6 miles roundtrip, and returned it by 10:15 AM. It was not checked in until 11:41 AM—an hour and a half later—and I was then charged for 14 miles and 2.2 gallons of fuel. This is flat-out false. When I raised the issue, I was told the truck was already out with another customer and I’d need to wait for a manager. The general manager, Tesha, responded via email while off duty, sent me the same incorrect receipt and a photo of the odometer, and told me I couldn’t dispute the charges because I had "no proof." She also claimed she was “doing me a favor” by responding while caring for her baby. That’s not a favor—it’s poor judgment and highly unprofessional. This entire situation feels shady and disorganized. I was charged for mileage I did not use, and the manager’s dismissive and defensive attitude only made things worse. There was a clear failure in process, accountability, and customer service. To be clear: I never received documentation for the truck I actually used. There was a 90-minute delay in check-in where anything could have happened to the vehicle. I was blamed for mileage I did not drive. The manager’s response was condescending, unhelpful, and lacked any sense of responsibility. Customer service later told me I can dispute charges without odometer photos—but by then, the damage was done. My advice: Take photos of the mileage and fuel before and after. Use the U-Haul app for everything—don’t trust the staff to handle it. Do not rely on in-person check-in or assume they'll document things correctly. Be prepared to fight charges if you don’t have proof, even if their own system fails. I will not rent from this location again. This experience was not just inconvenient—it was dishonest.

Rating:

4.0

I would recommend this location to a friend after explaining to them how the process works. That did not happen for me. As my first time with a uhaul facility like this I was uninformed of the process and had to keep asking questions as I attempted to figure out where was my van and where to I leave my car and how do I retrieve my car when I got back later that evening. The Svc rep did not advise me to log in the truck when I told her I needed the van for just two hours so I was then charge $27 for a check in. When I called the office the next day the mgr advise she would credit my acct with evidence that the svc rep did not highlight the agreement - she didn’t instead marked the agreement like the van was being retuned the next day. I’m still waiting for the credit on my acct. Tue service rep was not very knowledgeable or engaged during the process. The vehs were good not so much the service. Thank you.

Rating:

4.0

The girls that were there help me find a space with my budget. They are very nice and friendly. They definitely need a raise 💵

Rating:

1.0

During pickup I was told by the employee that checked me out to park my vehicle behind a gate that she would open and anywhere it wasn’t blocking a storage unit was fine. I specified that I would be returning after hours and she said that’s fine you could return at anytime. I finished moving around 2:30 went to return the U-Haul, filled out the return report then went to open that gate to my car, it was locked. I then called u haul support and was told to wait and that they had 2 options to resolve my issue. After a half out of being on hold they said they had bad news and that they could not open that gate. I then asked to extend the rental of truck I was still sitting in and they said they couldn’t, even though I was stranded. I then asked to start a whole new rental even with a different truck if needed, they said that wouldn’t be possible because no truck were marked for pickup. I am very disappointed in the manner U-Haul handled this situation, complete disregard to customer wellbeing.

Rating:

1.0

Poor customer service and very disappointed with my experience. Will not be going to this location nor recommend to anyone.

Rating:

5.0

Great Customer Service!!

Rating:

2.0

I really needed an appliance dolly and paid for it $10 but it was t in the truck and when I went inside the office there were none. I had to use a utility dolly $7 which did not help at all. The clerk said she would make the change but I didn’t see a difference in price. Overall experience with the truck and the movers was awful

Rating:

1.0

All my stuff was infested with mice and got wet. When I closed out my account and handed my key I was told there was a $25 clean out fee which I agreed to. A few months later I was contacted by management and was told I am still being charged rent. I received a bill for some random amount, which wasn't even the amount I had been paying and they tried to charge my card on some random day that my bill wouldn't even normally be due on. Tasha in management was very rude and unhelpful. Had I known there wasn't a clean out fee and leaving one wet soggy box behind, I would have removed it. I was told there was a $25 clean out fee. I have since moved to Florida and made sure I had the unit taken care of before I left. I was told my Tasha there is no clean out fee and that I should hire a cleaning crew to remove the one box. Very unhelpful.. since the $25 clean out fee doesn't exist apparently.. the staff doesn't seem to know what they are talking about either. Would not recommend them to anyone else. Not unless they want to be harassed and have their belongings ruined by mice and rain.

Rating:

4.0

NA

Rating:

2.0

I really needed an appliance dolly and paid for it $10 but it was t in the truck and when I went inside the office there were none. I had to use a utility dolly $7 which did not help at all. The clerk said she would make the change but I didn’t see a difference in price. Overall experience with the truck and the movers was awful

Rating:

5.0

Great Customer Service!!

Rating:

3.0

Gracia

Rating:

1.0

Poor customer service and very disappointed with my experience. Will not be going to this location nor recommend to anyone.

Rating:

5.0

There’s the best company for me

Rating:

5.0

Very satisfied

Rating:

2.0

The only reason why I would give this a 2 out of 5 stars is because of the employee working there, I wish I had his name, but he was kind and understanding. But I went to my original destination, and the storage unit was a second floor unit where you needed a roll ladder to get up, how am I storing a couch up there? They moved me to a new location, the first unit was filthy and had food all in it, they moved me to a new locker which was clean and ready. There were cars parked in spots they were not allowed to be in which made it difficult to drive around the already tight space. when I picked up my equipment in Maine, the trailer was supposed to be out of service, my entire drive the wheel straps fell of my cars wheels... Luckily I did not lose my car.... But I could of and I had no idea until I stopped... Also I checked out of my storage unit 2 weeks after I booked it, I am being told I am being charged, but I dont owe anything as I got a free month. Overall poor experience, will not be doing it again. Would love a refund for something... but I dont even want to fight for it... Just overall poor experience.

Rating:

1.0

They rude and lazy and over charged

Rating:

5.0

Because their services are reliable

Rating:

3.0

OVER PRICED OVER PRICED OVER PRICED prices are not explained, it's just a "pay & go"

Rating:

1.0

After I returned the truck, they said that the fuel tank was less than what supposed to be and that's not true and they charged me $40 for fees that's scam

Rating:

5.0

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Rating:

3.0

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Rating:

1.0

A lady who assisted me it was very rude,all the time talked to me with her attitude,and she lie to me when I asked her about the amount that I paid

Rating:

1.0

The representative who was working when I picked up the equipment was not necessarily rude, but was also not pleasant. They wanted me to have the equipment returned by 3, but I had made a 24hr reservation request. I got a little flustered and said I needed the rental longer than 3pm that same day and they told me "Well we close at 5 so ill put it until 4." Needless to say I did not finish by 4 so I wound up having to extend my reservation and pay for a second reservation just to have returned the equipment within the same 24 hour window that I originally requested.

Rating:

5.0

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Rating:

5.0

It was fast and everyone was friendly

Rating:

2.0

They are not ready to let me drop and do check in in person. Very rude behaviour.

Rating:

5.0

Great service thank you!

Rating:

1.0

Management was very rude disrespect the customer

Rating:

5.0

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Rating:

5.0

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Rating:

5.0

Good servicise

Rating:

5.0

Needed a U-Haul fast and was able to get a reservation , pick up the van with no problem and stop the rental back off before the 7pm closing time on Saturday. Smooth, fast, efficient!

Rating:

4.0

It was 98762 miles when I received the truck, but I got charged for 98761. So I was was charged for one more mile at the end. Not a big problem, but it is what it is. Other than that it was really easy to use and rent, staff was really helpful, it was a great experience. Thank you

Rating:

4.0

A trip tracker feature on the U-Haul mobile app can help with knowing how much expenses are in real time.

Rating:

5.0

Exelent service professional safe and realiable

Rating:

3.0

Rear tail light was out after the U-Haul tech “completed” a light check.

Rating:

5.0

Good servicise

Rating:

5.0

Great service thank you!

Rating:

2.0

They are not ready to let me drop and do check in in person. Very rude behaviour.

Rating:

5.0

Needed a U-Haul fast and was able to get a reservation , pick up the van with no problem and stop the rental back off before the 7pm closing time on Saturday. Smooth, fast, efficient!

Rating:

3.0

OVER PRICED OVER PRICED OVER PRICED prices are not explained, it's just a "pay & go"

Rating:

5.0

Exelent service professional safe and realiable

Rating:

1.0

Management was very rude disrespect the customer

Rating:

4.0

A trip tracker feature on the U-Haul mobile app can help with knowing how much expenses are in real time.

Rating:

2.0

Storage space had a mouse outside the door and there was a pile of food in front of the storage space. I had to get a push broom to clean up the mess before I could begin moving my utensils into the storage space. There were staples in the ground which I’m hoping did not get into the tires of my car. Unclean!

Rating:

1.0

After I returned the truck, they said that the fuel tank was less than what supposed to be and that's not true and they charged me $40 for fees that's scam

Rating:

4.0

It was 98762 miles when I received the truck, but I got charged for 98761. So I was was charged for one more mile at the end. Not a big problem, but it is what it is. Other than that it was really easy to use and rent, staff was really helpful, it was a great experience. Thank you

Rating:

5.0

It was fast and everyone was friendly

Rating:

2.0

I purchased fuel and it was exactly were it needed to be and I asked the attendant to verify the fuel and mileage he said not to worry but still put the fuel below actual return level

Rating:

5.0

Great service, never had a problem accessing the unit. Located in a great neighborhood.

Rating:

1.0

The representative who was working when I picked up the equipment was not necessarily rude, but was also not pleasant. They wanted me to have the equipment returned by 3, but I had made a 24hr reservation request. I got a little flustered and said I needed the rental longer than 3pm that same day and they told me "Well we close at 5 so ill put it until 4." Needless to say I did not finish by 4 so I wound up having to extend my reservation and pay for a second reservation just to have returned the equipment within the same 24 hour window that I originally requested.

Rating:

3.0

Storage unit good, U-Haul truck rental was my only problem, return truck same day, yet the key was found in the night box and gave the key to the agent, I didn't agree with the mileage traveled, 17mi difference traveled

Rating:

5.0

The gentleman at the counter was extremely nice and helpful - I don't remember his name but he helped to troubleshoot an issue we had.

Rating:

5.0

Because their services are reliable

Rating:

1.0

A lady who assisted me it was very rude,all the time talked to me with her attitude,and she lie to me when I asked her about the amount that I paid

Rating:

5.0

Tisha the Manager there, is always pleasant and so helpful. Thank you so much for your constant support and assistance. The vehicles are always clean and ready to go.

Rating:

5.0

I HAVE DECIDED TO STAY WITH YOU AS LONG AS YOU WILL ALLOW ME, THANK YOU.

Rating:

3.0

Customer service at the desk could be a little bit more friendly. The truck had a broken sun-visor that kept falling off. There was a loud noise from the machine (apart from the regular engine noise) whenever the truck was accelerating. Returning the equipment was easy. Having a half tank of gas is odd because it's difficult to judge half tank when filling in gas. It should be full tank at pickup and full tank at return policy - just like any other rental cars.

Rating:

5.0

Customer service was excellent the employee did an amazing job Explaining everything

Rating:

1.0

Completely unprofessional and very argumentative as well as rude. As a consistent paying customer I was appalled by the disgusting behavior and disrespect by the staff. The vicinity it’s self was all around unprofessional while hearing arguments in the background of my phone call, stopping me from getting the proper service at times when calling. Never again

Rating:

5.0

It went very smoothly and the associates were very nice

Rating:

3.0

I took the mileage picture when I started, it was 7518.3 but it showed 750X in the system which might be the previous customer’s record and it didn’t update in the system so I paid few more miles than what I actually drove.

Rating:

5.0

Fix your rental system from within. I put my information in online and again it threw it out and I had to go thru it all again at the rental place.

Rating:

5.0

Give out, complimentary, individually wrapped, pieces, of Godiva chocolates.

Rating:

3.0

the driveway to the returns section was littered with screws, nails, and all other tire puncturing debris. of course i only noticed after i drove through.

Rating:

5.0

Keep up the good work and continue the great customer service..

Rating:

1.0

Talk to person who cares

Rating:

5.0

Very easy process, thank you

Rating:

3.0

Fuel I brought it back to was not what was sent to me in check out form. When I asked for the check out info there they said I would have to come back tomorrow for a manager.

Rating:

1.0

I lost around 2 hrs

Rating:

2.0

Educate staff how to talk customer, I stopped at the point where instructions says. According to rules on the sign, somebody should come and check the truck I had waited 15 min no one showed up! Then I entered to office young yuy said just leave the key without question or explanation. After that, I was charged extra $58 fuel cost and service cost for no reason. Luckily, I have the picture before and after so I called the customer service proof that I got gas for the truck then I was refunded! My question: why did I have to handle all those phone calls and emails staff?

Rating:

5.0

So far so good and great customer service

Rating:

5.0

Awesome service. Thank you!

Rating:

3.0

Employees seemed tired and unfriendly.

Rating:

5.0

Equipment was in great shape and the transaction was easy!

Rating:

5.0

I will advised customers to rent from this location considering the safety and well managed service provided by the team.

Rating:

5.0

Easy in and out; both renting the trailer and returning it. Excellent experience. I would highly recommend this location primarily for their very kind and knowledgeable employees. Thank you!

Rating:

5.0

Exelente serviciò exelente comunicaciòn

Rating:

5.0

Buena comunicaciòn exelente servicio

Rating:

3.0

There is a mouse problem at the facility on How Lane. I found droppings in my unit and on my things and decided to move out.

Rating:

1.0

Bad customer service. The manager is very rude and unfriendly. Gave me a storage unit with bad lock and I couldn't get in to my unit for whole month. Try to charge me for a unit I never had. When I called the uhaul main office they send the message to her and she will call and yell at me that why I complained to the uhaul. She is still trying to charge my card and when I called she said just ignore it. I called the uhaul again and talked to the manager name Nicole but she was unable to help me either leaving me no choice but to use the legal help to solve the problem.

Rating:

1.0

The manager Tesha was very unhelpful and unprofessional. When trying to resolve a storage that I never wanted nor moved in, she claimed she could not assist me and had a store full of customers so I would have to wait for a call me. She continued to charge me without refund then tried to charge me again for the upcoming month. If it weren’t for the U-Haul customer service for resolving this she would have continued to charge me. Also when saying I was going to report her for her attitude and unprofessionalism she claimed she did not care. Do not receive any services from this location.

Rating:

1.0

Very rude woman at the front desk Terrible customer service

Rating:

1.0

The manage of the facility is very rude disrespectful and has a disgusting attitude. I would even say she comes out very nasty when speaking to customers to the point it sounds racist. She is very confrontational and refuses to tlk in a respectful tone. Do not use this location as she runs her facility like a scam. My storage unit was cleared out 5 days before my cycle was done and yet I was still charged the new month without having the unit. Yes I did get my reimbursement but I did everything possible to get the issue resolved without having to tlk the this manager again because like I said I did not want to deal with any disrespect so I did all possible to avoid talking to her and contacted U-Haul’s customer service for help with this issue. U-Haul over all is great but this particular location in north Brunswick is a nightmare I never want to deal with again. Let’s not mention I’ve worked in moving for over 12 years and I use U-Haul trucks over 10 times already and never felt with someone so nasty as this manager from north Brunswick

Rating:

5.0

Great customer service and very convenient to get

Rating:

1.0

when I first got this storage the people was nasty they have mice ,toads everything turn it someone new in the office.

Rating:

4.0

Rodents

Rating:

4.0

Your staff can take some more customer service training. The girls in the office are awful. They don't even smile at you, very shabily dressed. They need to realize that the guest who comes to Uhaul are exhausted and fatigued with moving which is a huge step in their lives, just a smile and a good gesture can make them feel good. One of the guys who takes care of the units and maintenance is a gem. He needs to be given a raise and you need to keep him. Very positive, professional, and friendly.

Rating:

2.0

I had a very difficult inconvenience because when I contacted them to rent the truck, I specified to the operator that I was going to move a 3-bedroom house with a large living room. They told me that I would need a 15-foot truck, and the truth is that it was too small a truck. The same thing with the garage, they assigned me a very small one, which made the move difficult for me since I couldn't store all my things. And finally, they told me that there would be a padlock inside the garage unit, and when I arrived there was nothing. I went to the office and they were selling me the padlock and they had told me that it was free, so my experience was not a good one.

Rating:

3.0

My items in storage had mice feces in and on it.

Rating:

5.0

Muy buen servicio, todo muy fácil y un mes gratis en el almacén, es una gran ayuda, muchas gracias!!!!

Rating:

1.0

RODENT INFESTATION, DAMAGE PROPERTY, HORRIBLE CUSTOMER SERVICE

Rating:

5.0

Best staff ever!!!!

Rating:

1.0

My experience with the U-Haul storage on How Lane was not a good experience. I paid for a climate control storage and the price went up every year to a final price of $159.00. Almost every time I went to my storage, the air conditioner was off and it was very hot in there. I brought to the office staff on multiple occasions as well as, leaving message for the manager but, I never received a phone call. Often times the doors to my climate control building (H) would be open and someone with an outside storage would have an orange extension cord plugged up using the electricity out of the climate control building. I would not received phone calls back and nothing would be done to fix the problem of the air conditioner. My experience was not good with this storage facility!

Rating:

5.0

The best uhaul company! The manager was past a A+ person! Kind, helpful, understanding is an understatement! I will forever be grateful for her! Place was an A+++

Rating:

4.0

Thank you

Rating:

5.0

I needed a storage unit at the last minute as I was moving from New Jersey to PA and couldn't fit everything in my car. I found them on the website. I called and they assisted me right away. They were knowledgeable and professional and was very helpful. I appreciate that. Also the prices are very reasonable I would definitely recommend this facility to anyone in New Jersey looking for a storage unit.

Rating:

4.0

👍🏻

Rating:

5.0

Other than the price increases, I loved storing here. The workers were friendly and always went above and beyond. I will miss them.

Rating:

4.0

My belongings were here for several years and I had no opportunity to check on them. When I returned, everything was as I left it. These were indoor climate-controlled spaces, and I found no sign of any intrusion of water or pests, and the temperature seemed fine when I left and when I arrived again. So I'm pleased with the level of security that I experienced with the indoor spaces. It would really help to have more lighting and power. I previously organized and emptied materials that someone placed in one of your large outdoor spaces in winter with no light, heat or power, and that was just awful; I wouldn't even consider using those facilities again. Similarly, I really needed better lighting in my indoor spaces, and the option to plug in lights would certainly have helped. The possibility to dispose of trash would also have been a great help, and I would have been open to paying a reasonable fee for that.

Rating:

3.0

Bad

Rating:

5.0

Nice service and atention

Rating:

5.0

Taliyah was great and made my move out process very smooth!!

Rating:

5.0

I did not see the facility, therefore questions above are not applicable. The staff was very helpful and friendly. The driver who delivered my possessions to Jamestown NY (DeShaun) was helpful, communicated throughout his trip, and was very professional. It was a pleasure dealing with him

Rating:

5.0

Thank you los mejores

Rating:

1.0

Infested with rats and completely damaged our merchandise. we moved a small store and needed to storage merchandise the rats got to all the boxes and we lost everything nothing can be used or donated. We called many times but everytime it was a fight over the phone we couldn't resolve the issue we just had to take the losses and move forward!!

Rating:

5.0

Been with yall for 10+ yrs at this location with no issues or complaints. Staff (various) was always pleasant, approachable and knowledgeable. Thank you for your service.

Rating:

5.0

I would use it again!!

Rating:

4.0

Everything was great. The only thing to complain about is the mice getting into my things.

Rating:

4.0

Workers need to answer phones when customers call that's bad 👎 they put u on hold for 25 to 30 minutes never come back to answer u

Rating:

5.0

Great customer service and very helpful and friendly

Rating:

5.0

Closing out my unit was easy and the staff were polite and accomodating

Rating:

5.0

offering a free month of storage when moving was enormously helpful, and the facilities were also great. Much appreciated.

Rating:

5.0

Great service

Rating:

5.0

Excellent Manager Here

Rating:

5.0

I will definitely use U-haul North Brunswick again

Rating:

5.0

Matt was fantastic. Service was fast and convenient. Extremely happy with my experience.

Rating:

4.0

Dan and his team are friendly and helpful with all details on storage and truck rentals.

Rating:

5.0

Great location!!!!

Rating:

5.0

All of the staff was very helpful and always pleasant.

Rating:

5.0

Dan and Mathew are the best.

Rating:

1.0

mice or rats got in and pooped all over everything I own...

Rating:

5.0

The guy who helped me was very polite. He worked quickly to get me the unit I needed.

Rating:

5.0

The only thing I didn't like is that when you're late with your payments, they call all the people you put in and send letters as if you weren't going to pay them, I even received threats that they would auction off my things when I wasn't there for a month late. working because I was sick they should be somewhat aware the truth

Rating:

5.0

Thank very much

Rating:

5.0

I used this location for about a year and a half. My only gripe is that the rent was raised 6/7 months in. Was difficult to confirm move out details but the guy on the phone took care of everything for me. Location was really convenient, secure, and allowed me to get in and out when I needed to.

Rating:

5.0

Iwaquim was wonderful and so helpful with accommodating us on such short notice with the storage unit and truck rental. Moving is very stressful. But he definitely lightened the load. Thank you for servicing us.

Rating:

3.0

The place was perfect for what we needed it for and we had our unit for a couple of years, so it was fine overall in terms of our needs. The only issues we had which were two of the main reasons for leaving were the issues with mice destroying things in our unit, we didn't store anything that would have attracted them, and the constant increase in our rate. It went up significantly during our time there and it just became too expensive. Otherwise, the place and staff were perfect.

Rating:

5.0

Employees was always friendly and helpful

Rating:

5.0

Thank you very much. Keep up the good work. So long!!!

Rating:

5.0

Exelente

Rating:

5.0

Very professional and courteous

Rating:

1.0

My storage unit was taken over by Rodents bush rats. A lot of my stuff was damage

Rating:

3.0

Other than mice it was fine.

Rating:

5.0

Love that place

Rating:

5.0

Have used U-Haul various time in the past few years. I always had excellent service from the staff and the use of the equipment and facilities. Keep up the Good Work, your # 1 in my book. HLV

Rating:

5.0

Overall the experience was great! The staff who helped us was very helpful and professional. I would recommend this facility to everyone.

Rating:

1.0

My unit had no climate control. It wasn’t properly sealed, as my stuffs always have dust , water, leaves mice and bugs in my unit. The mice ate on my belongings, watermarks on my suitcases and valuables.

Rating:

5.0

I recommend my family to U-Haul if they need decent Storage.I really appreciate your business.

Rating:

2.0

I vacated U-haul space on September 25 and followed staff instructions. They didn’t close my contract and I called customer care multiple times and went again to storage unit. They don’t care about customer. It’s very unpleasant place to rent u-haul. I am sorry to say that but that’s the truth.

Rating:

4.0

Very well maintained. Customer service has been helpful and pleasant.

Rating:

5.0

Great customer service and very helpful.

Rating:

5.0

Great customer service and hours are convenient

Rating:

5.0

Associate at detailed oriented and very professional.

Rating:

3.0

I could NEVER get through to a person any time I called. The only options were see store hours and directions which took me to a recording, and all other inquiries, which took me to the entire UHAUL company’s customer service. No way to get through to a person. So nobody I could talk to when our storage price increased DURING COVID might I add. I definitely wouldn’t store with uhaul again just for the lack of availability to talk to a person at the location.

Rating:

5.0

The gentleman that was working when I moved my items out of the storage unit was extremely professional and polite! I don't know his name, but he was working Friday 6/11.

Rating:

5.0

Great service kind employees

Rating:

5.0

Muy excelente! Lo único que nesecitan mas personal en la oficina por que la espera es un poco larga por lo demás muy excelente todo y estoy muy satisfecha

Rating:

5.0

Good people. Very convenient.

Rating:

5.0

staff was awesome

Rating:

5.0

Staff is awesome

Rating:

5.0

No comments

Rating:

5.0

GREAT CUSTOMER SERVICE AND EASY ACCESS

Rating:

2.0

The manager of this facility is incredibly helpful and prompt to respond to inquiries, so she is absolutely an asset. When we moved in and complained about the facility's dirty carpet that made the building smell terribly, she worked to have it removed, and we were very thankful for her effort. This change did help with the smell. The facility was, however, still not as clean as other Uhaul storage facilities that we've utilized in the past. During our move-out, we found a dead mouse and mouse feces in our unit. When we told the Uhaul representative at check-out, he made no response, so I suspect that the dead mouse wasn't exceptional for the facility. I would not go back to this facility for this reason.

Rating:

5.0

Shari and Wayne went above and beyond to accommodate my requests. It’s been a pleasure working with them!

Rating:

5.0

Great customer service , very helpful and friendly

Rating:

5.0

Stuff was very knowledgeable of his duties and very helpful.office was very clean and Everything was done in a timely manner.I would definitely recommend this office location again.

Rating:

3.0

When I return my truck on the app it was bad very bad they could not find my location and I was standing in a parking lot

Rating:

5.0

The employees were really helpful

Rating:

5.0

Gentlemen who help me was very helpful and knowledge.location was clean and very well maintained.and services was fast and professional

Rating:

5.0

My experience with U-Haul was exceptional, staff was very friendly, knowledgeable, courteous. Storage units are clean and air conditioned (optional). U-Haul will always be my go to business for any moving/storage needs.

Rating:

5.0

The lady at the front desk was very nice and helpful very respectful

Rating:

4.0

All employees should wear PPE - masks

Rating:

4.0

Employee at the desk was rude when I asked them to explain why I wasn’t able to receive a first month free, which I was very willing to listen to if they had answers. Instead, they kept shrugging, and when I asked if there was a manager who could help clarify, they said “well, the manager isn’t here, and I don’t know who helped you before, do you want the space or not?”

Rating:

5.0

Thank you for giving us a free month due to COVID. Very generous of Uhaul.

Rating:

3.0

The person at the counter was incredibly pleasant and helpful, but I reserved a drive-up 5x5 unit online more than a month before move-in, and when I arrived I was not given a 5x5 drive-up, but a 5x10 down a long hallway, where I had to carry heavy boxes. I'm disappointed that I'll have to pay more. What's the point of making a reservation online if it doesn't reserve anything?

Rating:

5.0

They worked me with my storage as I been out of work and let me pay the balance and also let me move out.

Rating:

2.0

I stored my items here fpr 5 years while my daughter and i were in shelter due to her medical issues. She has a heart and lung condition and many times i almost lost our stuff due to not being able to pay. Sherri would never work it out with me or let me pay in increments. She didn't even try to help, yet every 2 months I got a letter saying my rent was increasing FOR NO REASON. I wouldn't recommend this place if it were the last place on earth. Greedy people who don't care about you! Plus EVERY single bag and box had been run through by mice. I had to throw out 75% of mine and my daughters belongings. All of her baby stuff was chewed through and shat on by mice. Never store your stuff here.

Rating:

5.0

Very clean. No evidence of pest over the years. Friendly and helpful staff.

Rating:

5.0

Fantastic

Rating:

1.0

How can you sign up a person to rent a storage without the customer signing an agreement?

Rating:

4.0

My only concern is this location parks rental vehicles in their disabled parking spaces which leaves no place to park near the storage building E. I did voice my concerns in 2019 and was ignored.

Rating:

5.0

Excellent and friendly service.

Rating:

3.0

Would’ve stayed but unit was pricey had to find something cheaper and cleaner

Rating:

5.0

The manager Shari is always courteous, helpful and professional.

Rating:

1.0

Poor staff I waited 30mins during check out before receiving help. Staff is incompetent, lazy & unwilling to help. 24hr access never worked!. Only kept the unit because of location.

Rating:

5.0

Staff always friendly and willing to help........ Sherri (MANAGER) , she is the best in the business!!! Thanks, Martin O

Rating:

1.0

My move out date was 11/23/19, not 11/26/19. The person who owns this facility needs to hire more help. Plus, I was promised to receive a refund for a late fee I was charged and never received it.

Rating:

4.0

Facility clean except for occasional mouse. Facility was secure but not always well light

Rating:

5.0

Service was great

Rating:

5.0

The gentleman that check me out was very helpful and had a great attitude and was an asset to the U-Haul corporation.

Rating:

5.0

I really like the space

Rating:

5.0

I liked to have my staff in this storage especially for the management. Mrs. Sherry trick me so well on those 3 years Yes definitely I strongly recommend the U-haul Storage at How Ln New Brunswick NJ

Rating:

5.0

U-haul stage at How Ln is excellent, except the monthly fee. The price of renting stage is as much as a renting house.

Rating:

5.0

Shari you are awesome. You make us feel like we are home and getting all those services while sitting back and relaxing!! LOVE YOU!!!

Rating:

5.0

Staff is excellent, highly recommended.

Rating:

5.0

The intake person, Shari was a very professional, knowledgeable and compassionate. If all your employees are a copy of her, U-Haul you will be number #1 rental in US

Rating:

4.0

pretty good place to rent.

Rating:

5.0

Everything was great except the price of renting u-haul. In my calculation, one dallar for every mile. Thete no different between u-haul and a moving company.

Rating:

5.0

N/a

Rating:

4.0

Overall good experience within the 3years and some month of having that unit. Issues where resolve as quickly as possible.

Rating:

5.0

Great staff !

Rating:

5.0

Sherri is amazing!

Rating:

5.0

Clean and free of pests. Easy access and friendly ownership/staff.

Rating:

5.0

The staff is very helpful

Rating:

1.0

On the day I was leaving, I asked the attendant for a receipt and said, "It is not necessary, I will send the receipt to your email. I never did, after I received an email charging the monthly payment

Rating:

1.0

Always a failure of communication. Mice droppings all over my furniture. Over charged me for a month.

Rating:

1.0

Extremely unprofessional. My storage unit was dirty when it was offered to me and the door was jammed and broken of which i was told was going to be fixed. How sad is it for uhual to be unprofessional

Rating:

5.0

I was helped by the manger Shari. She was very nice & helpful

Rating:

5.0

Thanks Nelson. You were a great help. Very much appreciated.

Rating:

3.0

While the manager was very warm and exceeded my customer service expectations, the vehicle I received had an issue. It wouldn’t not turn on after I unloaded all of my items into my new storage unit.

Rating:

4.0

Shari And Hre Staff Was Very Kind And Understanding very pleasant God Bless Her and Her Staff

Rating:

2.0

Mice and rats everywhere. Told them multiple times about it and never had a follow up.

Rating:

5.0

Great management

Rating:

5.0

The staff was always professional. The storage area was always clean. The only reason I left was because where I live I got a garage closer to my apartment..

Rating:

5.0

Is good to recommend friends because of the works are friendly to costumes

Rating:

5.0

Great and friendly stuff

Rating:

1.0

Poor customer service. Never had the correct infirmation in the computer. Eveytime i went there i got quoted a different price. Reservations would never be found in the systems. NEVER AGAIN WOULD I RE

Rating:

4.0

I like to space dead, dated me and they were very friendly

Rating:

5.0

It was convenient easy access and friendly

Rating:

5.0

good service