Customer Reviews for U-Haul Moving & Storage of North Brunswick

The manager of this facility is incredibly helpful and prompt to respond to inquiries, so she is absolutely an asset. When we moved in and complained about the facility's dirty carpet that made the building smell terribly, she worked to have it removed, and we were very thankful for her effort. This change did help with the smell. The facility was, however, still not as clean as other Uhaul storage facilities that we've utilized in the past. During our move-out, we found a dead mouse and mouse feces in our unit. When we told the Uhaul representative at check-out, he made no response, so I suspect that the dead mouse wasn't exceptional for the facility. I would not go back to this facility for this reason.

Great people, especially Shari.

Review the “contact-less” process. If I have to go in and get the keys as well as equipment, it's not really contact-less. When picked up the rental, the lady that helped me was very very good: pleasant, very helpful, and super attentive. The night shift guy was not personable. I got there 10 min before closing. Nevertheless, he should not be eating before the shift ends. Even so, should not be giving me an attitude when I accidentally left pieces of paper. It's his job to clean it regardless and should not be giving me this attitude.

Two separate charges were made on my CC and when I called the office number for this branch the person did not help me what so ever. Called the 800 number and got more of the run-around. Totally not worth my time and effort to be on a phone for 30 mins to get my charges back. Talked to FIVE different people never will use this service again from this branch and would rather rent from Enterprise or Penske. Now I have a dispute number after Christina helped me after the previous 2 operators I talked to and still have 2 charges for 95.00 showing on my account. I will call the CC to dispute these charges as fraudulent if they do not resolve this. SCAM. Go rent from another branch.

Son muy amables muy honestos me agrada trabajar con este personal espero que asi sean siempre son los mejores pir eso siempre use sus servicios te hacen facil la vida

Nothing it was great customer service

The young man at the front needs customer service training He's not friendly neither does he talk to you with clarity Not a welcoming person at all

The employee at the desk was distracted and seemed somewhat incompetent. Renting the truck took way longer than necessary and was extremely confusing. We ended up not even understanding what we were agreeing to and that backfired on us. And we had to request that the employee clean the truck before we took it.

Love it The only is that the van was old the way in the back 🙄

Reservation was canceled and the agent did not know why. So I did not get the truck that was reserved.

No comment

Shari and Wayne went above and beyond to accommodate my requests. It’s been a pleasure working with them!

Great customer service , very helpful and friendly

Vehicle had a TPI warning light and the tires weren't checked prior to my arrival.

Your employee Shari was very patient, kind, and helpful. Since moving can be a stressful time she was very understanding of that!

Great customer service. Great equipment. Thank you

Ordered the truck for 6am pick up and was dropped off assuming the key would be in the lockbox. Waited outside in the cold for an hour for the manager to get there and finally assist me. Although she did get me the truck I needed, I still lost half a day of moving because of this inconvenience. I was unable to load the truck in time to go to the closing for the new house that I just purchased. This experience is not what I expected at all. And had the nerve to charge me the full price for everything. I want someone to reach out to assist me with rectifying this issue!

Very professional and personable. A pleasure to deal with... made our move that much easier!!

Moving from NJ to Virginia. We reserved a 26' truck 4 weeks in advance. Less than 24 hours in advance we received a call saying the 26' wasn't available, but we could have a 15'!! Two hours on the phone to U-haul HQ in Arizona & suddenly a 26' truck is available. WTF?

Stuff was very knowledgeable of his duties and very helpful.office was very clean and Everything was done in a timely manner.I would definitely recommend this office location again.

Very satisfied

The link where you verify all of the information did not work. That needs to be fixed.

it was supposed to be a two day rental. the centralized customer service only made a reservation for one day. it was a disaster !!

The cashiers could have been more friendly.

Service was very good and had a new truck which was very nice!

If you need to rent a Uhaul, don't use the online service. I have no idea why this is an option when it's useless. I placed a reservation for a Uhaul of a certain size at a specific time and location. I never get contacted by Uhaul, even though they claim they will the night before the day you're scheduled to pick up. I arrive promptly the day and time I reserved the truck for at the location I selected. They inform me I was supposed to be picking up at a different location at a different time, as if I'm a mind reader and should have known that without so much as a word from anyone. The location I was apparently supposed to pick up from calls and tells us they have none of the trucks we had reserved but had a cargo van. We had no option so we said we'd take the van. We arrive to this new location, several other customers were there and unhappy. We hear the man behind the desk calling a different customer saying they have no trucks in the size they requested, but they had a 10 foot truck, would they want that? This was beyond frustrating because we had reserved a 10 foot truck and were told none were available. This was obviously bullshit and they were just trying to make up for their poor scheduling system. They gave us unlimited miles to make up for it but the whole situation was nonsense and several other customers had similar issues. I don't think it was this specific location/employees fault. The original location I spoke to indicated the entire online system was essentially a shit show. Uhaul should advise that on their website: go ahead and place a reservation but you won't get anything you ask for! Moving is stressful enough, this company did not help in the slightest

When I return my truck on the app it was bad very bad they could not find my location and I was standing in a parking lot

Extremely poor service. I waited over an hour because there was an issue with the reservation i made in your system, even though i went through the online check-in. the attendant working at the time tried to help but it was almost as if she expected me to know what i was supposed to do at every step of the online process which was brand new to me. i had to give alternate contacts which had to be called in order for me to be approved to get keys to the truck i reserved, not really sure what all that was about. Seemed like the person working made the process way more confusing than it had to be. Reserving a u-haul should not be that complex.

The employees were really helpful

My Truck was not ready when I arrived even though I had an appointment. We waited an hour.

Best U-Haul experience in recent memory. Your employee, Wayne who checked me in, is top-notch and understands what great customer service is all about.

For a Saturday afternoon, might be best to have an extra person available as we waited for awhile to get checked out. Otherwise, everything was good....thank you for all the help!

NA

Counter gentleman at the 1256 How Lane New Brunswick, NJ know his job well making it a quick and efficient truck check out. Thank you.

Staff was very helpful

Hidden fees unexplained issues

No

I reserved a dolly because it was needed for my move, and was not informed until after receiving a confirmation and arriving at the location to pick the truck up that no dollies were avail. I was also told “I don't know Uhaul says they are avail because we never have enough since corona started. So apparently this isn't an isolated occurrence.

Excellent service at this location

Had a quick online checkout and good parking location

Just hire more staff to help, the guy had excellent service to each individual but time consuming to people waiting to be saved too.

Gentlemen who help me was very helpful and knowledge.location was clean and very well maintained.and services was fast and professional

Staff was very slow and not much helpful on. Took them about 15 mins to handle customer who was their before me.

Both charging ports in the uhaul truck didn't work - this proved frustrating during the long drive from NJ to MA. Other than that no complaints.

Need more than 1 person there to help. The lady Shari was excellent but needed assistance. To many people waiting

Very nice location and nice staff, very prompt service. Strongly recommend if you moving.

The guy was very helpful and nice.

My experience with U-Haul was exceptional, staff was very friendly, knowledgeable, courteous. Storage units are clean and air conditioned (optional). U-Haul will always be my go to business for any moving/storage needs.

The only “issue” is the 4x7' trailer isn't 4' wide! It's less / which caused issue with our project. You can't fit 4' wide plywood boards in the trailer, very bizarre. We made it work but don't understand the reason for the error

great experience

This was the first time I EVER rented a U-Haul, and the experience was truly GOLD STAR! Each staff member was SO helpful, incredibly supportive, and just ... KIND. And not only was the vehicle excellently prepared for my arrival, the overall facility - in general - was VERY clean and well-maintained. And the return was a BREEZE! I was VERY surprised by how effortless and efficient it was ... I was actually a little nervous about the process of just “leaving” the vehicle, and waiting for the final bill to arrive via email (because my preference would have been to have the process officially closed while I was still on site ... since it was returned - at 12:00pm - during their normal business hours). But the final bill that I did receive was 100% accurate (because I had taken a picture of the mileage and gasoline gauge before I left, for my own records).

I reserved my van over a week in advance. I got an email a day before letting me know the location I originally set didn't have a van available. It sent it to a new location. That van wasn't returned on time and they sent me to another location. I went to the wrong location but the third location helped me, nicely. I finally got to the location I eventually picked up the van but the associate mumbled and the mask made it even worse. You could tell he was new too and didn't know how to execute the transaction accurately. The manager had to help but she was very polite and knowledgeable. Still, it took me over an hour to get the van I was proactive in reserving and another 15 minutes to find the right van because the associate didn't explain the location of the van well and when I tried to confirm I understood his directions, he said yes to brush me off and get to the next customer.

When returning the truck, there was no place to park it. The employees were smoking outside and just standing around. I paid in cash for mattress covers and they didn't have change. The employee had to use his own change. Every truck I've rented has a mechanical issue along with not driving well. Very clean inside however this truck had another customers paperwork inside the glove box so I'm not sure how thorough the employees who are cleaning are being

Better maintenance of the vehicle

The only part of the experience that I didn't like was the worker there did not actually show me where the van was he just kind of pointed as I walked around aimlessly trying to find it. That to me wasn't very good customer service.

With the great experience of the company i don't have anything to complaint about

Not professional. The owner and her staff were underprepared and very overwhelmed. Very unprofessional at dealing with customers.

Friendly professional staff.

Hire enough people to do the job. All state rules face mask wearing we violated. Our pickup at 8 Am was not available until 9 am Did not have right size trailer even though we called the day before The pre check was a waste of time all the uploading we did at home did nothing for us we had to wait for 1 hour. When we returned the trailer no one else was at the store and the employee sent us to a website for out of business hours did not work. Had to go back in store and then get checked us out. We got no receipt we had to wait 5 minutes for the email for the receipt

When returning vehicle no one checked vehicle back in, even though no other customers were on premises. Agent said he would do it in an hour or so and email me a receipt. It has been a full day and I m still waiting. Nice guy, just lazy in my opinion.

Vehicle condition was bad felt very old vehicle also there is an additional njsecurity charge of $10.

The lady at the front desk was very nice and helpful very respectful

All employees should wear PPE - masks

Employee at the desk was rude when I asked them to explain why I wasn’t able to receive a first month free, which I was very willing to listen to if they had answers. Instead, they kept shrugging, and when I asked if there was a manager who could help clarify, they said “well, the manager isn’t here, and I don’t know who helped you before, do you want the space or not?”

Thank you for giving us a free month due to COVID. Very generous of Uhaul.

The person at the counter was incredibly pleasant and helpful, but I reserved a drive-up 5x5 unit online more than a month before move-in, and when I arrived I was not given a 5x5 drive-up, but a 5x10 down a long hallway, where I had to carry heavy boxes. I'm disappointed that I'll have to pay more. What's the point of making a reservation online if it doesn't reserve anything?

They worked me with my storage as I been out of work and let me pay the balance and also let me move out.

I stored my items here fpr 5 years while my daughter and i were in shelter due to her medical issues. She has a heart and lung condition and many times i almost lost our stuff due to not being able to pay. Sherri would never work it out with me or let me pay in increments. She didn't even try to help, yet every 2 months I got a letter saying my rent was increasing FOR NO REASON. I wouldn't recommend this place if it were the last place on earth. Greedy people who don't care about you! Plus EVERY single bag and box had been run through by mice. I had to throw out 75% of mine and my daughters belongings. All of her baby stuff was chewed through and shat on by mice. Never store your stuff here.

Very clean. No evidence of pest over the years. Friendly and helpful staff.

Fantastic

How can you sign up a person to rent a storage without the customer signing an agreement?

My only concern is this location parks rental vehicles in their disabled parking spaces which leaves no place to park near the storage building E. I did voice my concerns in 2019 and was ignored.

Excellent and friendly service.

Would’ve stayed but unit was pricey had to find something cheaper and cleaner

The manager Shari is always courteous, helpful and professional.

Poor staff I waited 30mins during check out before receiving help. Staff is incompetent, lazy & unwilling to help. 24hr access never worked!. Only kept the unit because of location.

Staff always friendly and willing to help........ Sherri (MANAGER) , she is the best in the business!!! Thanks, Martin O

My move out date was 11/23/19, not 11/26/19. The person who owns this facility needs to hire more help. Plus, I was promised to receive a refund for a late fee I was charged and never received it.

Facility clean except for occasional mouse. Facility was secure but not always well light

Service was great

The gentleman that check me out was very helpful and had a great attitude and was an asset to the U-Haul corporation.

I really like the space

I liked to have my staff in this storage especially for the management. Mrs. Sherry trick me so well on those 3 years Yes definitely I strongly recommend the U-haul Storage at How Ln New Brunswick NJ

U-haul stage at How Ln is excellent, except the monthly fee. The price of renting stage is as much as a renting house.

Shari you are awesome. You make us feel like we are home and getting all those services while sitting back and relaxing!! LOVE YOU!!!

Staff is excellent, highly recommended.

The intake person, Shari was a very professional, knowledgeable and compassionate. If all your employees are a copy of her, U-Haul you will be number #1 rental in US

pretty good place to rent.

Everything was great except the price of renting u-haul. In my calculation, one dallar for every mile. Thete no different between u-haul and a moving company.

N/a

Overall good experience within the 3years and some month of having that unit. Issues where resolve as quickly as possible.

Great staff !

Sherri is amazing!

Clean and free of pests. Easy access and friendly ownership/staff.

The staff is very helpful

On the day I was leaving, I asked the attendant for a receipt and said, "It is not necessary, I will send the receipt to your email. I never did, after I received an email charging the monthly payment

Always a failure of communication. Mice droppings all over my furniture. Over charged me for a month.

Extremely unprofessional. My storage unit was dirty when it was offered to me and the door was jammed and broken of which i was told was going to be fixed. How sad is it for uhual to be unprofessional

I was helped by the manger Shari. She was very nice & helpful

Thanks Nelson. You were a great help. Very much appreciated.

While the manager was very warm and exceeded my customer service expectations, the vehicle I received had an issue. It wouldn’t not turn on after I unloaded all of my items into my new storage unit.

Shari And Hre Staff Was Very Kind And Understanding very pleasant God Bless Her and Her Staff

Mice and rats everywhere. Told them multiple times about it and never had a follow up.

Great management

The staff was always professional. The storage area was always clean. The only reason I left was because where I live I got a garage closer to my apartment..

Is good to recommend friends because of the works are friendly to costumes

Great and friendly stuff

Poor customer service. Never had the correct infirmation in the computer. Eveytime i went there i got quoted a different price. Reservations would never be found in the systems. NEVER AGAIN WOULD I RE

I like to space dead, dated me and they were very friendly

It was convenient easy access and friendly

good service

Set friendly and helpful staff. Great experience.