Customer Reviews for U-Haul Moving & Storage of North Dayton

Rating:

5.0

U-haul is a trusted name all across America. I was a bit bothered by the trick with Vehicles not being full when picked up now. It’s much easier for your customers to not overspend when the goal is to put the truck back on full.

Rating:

5.0

Great customer service! Everything about the rental went very smooth and professional. I was even able to pick it up almost an hour earlier than scheduled which really helped us with the move. Thank you so much for being available and making our move easy.!

Rating:

5.0

The facility is spotless. The staff was very helpful and explained the app to upload the images. They made the experience very easy both check in and check out. I highly recommend U-haul on Little Yoir Rd, Dayton, Ohio. Sincerely, S

Rating:

1.0

I was told I was being charged a certain amount at counter , but when I got home our bank statement said otherwise. I called store and problem still has not been corrected.

Rating:

5.0

Sweep them out when I pick them up…. My mattress picked up all kinds of dirt… now I have to get the mattress cleaned…

Rating:

5.0

I had a great experience using u-haul services.

Rating:

4.0

Picked up the merchandise about 4 hours before closing with the intention or returning before closing due to a time constraint that was impossible now it’s my understanding that a 1 hour rate and a 24 hour rate has the same price point I was charged for 48 hours when the equipment was returned well before the 24 hour mark with us living in a time where more often than not businesses give the indication that the motto is to “squeeze you dry” it’s the little acts of above and beyond customer service that goes a long way

Rating:

1.0

U-Haul had as a recommended partner Moving Made Easy. I had reserved 2U boxes and after the workers hastily and quickly loaded my $4000 sectional on top of each other in the U box I canceled the second box. Moving Made Easy owner Colby offered to move the rest of my furnishings and unload the U box contents into a 15 foot truck and move it to South Carolina for $2300. I agreed to this price and asked that we move forward. Then I was notified by email that my U box had been shipped. I notified Colby and asked if that was a mistake as he had informed me that the box was stored on his lot and he had access to it from which you could unload it into his 15 foot truck. He then told me the shipment was between me and U-Haul. I was flabbergasted that it was shipped and now I was left with a half a load remaining in Dayton Ohio. Even though Colby told me his workers would likely not get paid because of the way they moved the furnishings then he demanded immediate payment He threatened to call the police and sue me. I called U-Haul and U-Haul referred me to a different section that involved arranging for the moving companies. Each pointed to the other as the responsible party for the problem. I called the intermediary between U-Haul and Moving Made Easy and was informed that the contract includes a 100% satisfaction guaranteed and that I was under no obligation to make payment for the hastily loaded 1/2 U-box order. I’m not even sure the condition they’re going to be in when they arrive here. Worst part is that I still have a half a load in Ohio that should’ve cost an additional &500 to move with the second U box but now I’m stuck with half a load moved at an exorbitant cost and another load not moved. All in all it was a travesty experience, which I will never repeat again. My impression is because there are three components, U-Haul, the Moving contracting segment, and then the movers themselves there is no continuity and oversight, and everyone points their fingers to each other as the responsible party for poorly managed merchandise. Because of this I have quite literally been left holding the bag paying $1200 to move half of my items which more than likely will arrive damaged.

Rating:

5.0

This look like a brand new facility. They were very proficient and organized

Rating:

2.0

First of all my ubox container came from Florida and get here in Vandalia safety but I wish they could give me a discount to transfer to stop unit there that I could have better access in my stuff. I had to transfer my stuff to other storage unit in Beavercreek because the price was cheaper and they give 50% off in the first 3 months , so I’ll pay half the price of the uhaul u box . Second I scheduled to delivery here in Beavercreek and when I was confirming on my account it showed me that I had order other U box container, it’s was very confusing I had to call u haul to make sure I didn’t order other containers because I just scheduled my ubox to be delivered to Beavercreek, finally someone explained that everything was correct the website is just confusing. I think it should be fixed so we don’t need to worry that something is wrong. Third I would like that they told me the right time they would deliver, not just say a window of time like 8-12pm because I had to be there waiting for long time and also I asked the manager to pickup the empty container at same day and wrote the note on my account because the container wasn’t allowed to stay there overnight but the container stay there overnight. They told me it will pickup between 2-5pm the same day 04/18 /25 butt the driver didn’t come , I called the driver Larissa and she said that she will pick up the next day 04/19/26, I don’t know what going to happen because they have cameras, I hope they don’t send me any fees for this violation otherwise I’ll have to take action for uhaul refund me because it wasn’t my fault . I have all the texts and notes on my account saying that the container will be picked up on the same day Saturday 04/18/26 and wasn’t, I had to go in the place earlier the next day and wait again just to open the gate for the driver. I hope Uhaul consider those issues and get better services for the customers.

Rating:

5.0

Mark was great! Super helpful and very easy to work with.

Rating:

5.0

I actually had the wrong date on my reservation, but they were able to get me a truck the day I came for it.

Rating:

5.0

My wife chose this location over a closer one, I see why.

Rating:

4.0

The seal around the window was not sealed correctly therefore it was extremely loud & noisy while traveling.

Rating:

5.0

Nothing!

Rating:

5.0

I don’t remember her name, but the manager was very accommodating to us. We had a billing issue and she corrected it promptly. We definitely will be back!

Rating:

5.0

Nothing!

Rating:

5.0

Nothing, everything was good and we had a good experience with friendly, helpful employees, except for one employee that was really rude! We dealt with her on Saturday. She told us it was her last day working there and just didn’t care! Her name was Shannon. We’ve never been treated so poorly!

Rating:

4.0

I had one of the worst customer service experiences I have had in a long time. The young lady behind the counter was not at all pleased to have to wait on someone..And she talked so softly and so rapidly, that I couldn't understand her. I asked three times if she could speak up as my hearing isn't as good as it used to be (one of the many joys of aging). That apparently was too much to ask. I couldn't understand where she said the truck was, but fortunately another employee came out to the parking lot and directed me to it. Everything else was excellent. Convenient location, Nice facility. The truck was just fine. But the interaction I had would keep me from recommending that location to anyone. And I think I should also state that I never experienced anything close to that at any of your other locations. I hope this feedback is helpful and it truly does help the next customer at that location.

Rating:

3.0

Truck smelled like smoke and was not clean. Still had trash in it. Trailer had damage on tires.

Rating:

1.0

Somehow my name, phone number and email address is being used and I haven't used a u-haul in a few years. Please look into this as a fraud issue

Rating:

4.0

Give the guy at the counter some morning help. Smart and fast but nothing you can do woth 3 or 4 people waiting around for their turn.

Rating:

5.0

Mark was very helpful, friendly and knowledgeable. Really appreciated his help.

Rating:

4.0

Customer Service when picking up was excellent. Agent when dropping off was complacent and not helpful at all. Recommend training him.

Rating:

5.0

good deal guys

Rating:

4.0

better wi fy

Rating:

4.0

Trailer tire blew out not long after we got on the highway, thankfully not loaded. Waited for roadside, no big deal and a great service. Made the rest of the trip to the drop-off intact. On the Pennsylvania Turnpike, another U-haul box truck blew a rear tire and was launching strips of rubber everywhere, continuing to an exit or wherever. Thankful for the roadside, but that could have been bad.

Rating:

3.0

Had the truck less than 6 hours returned it cleaner than we received it..And with more gas.. Drove less than the 50 miles I gave rep. Not worth the almost 100.00

Rating:

1.0

No clear instructions on where to drop off truck, hidden fees after drop off and employees on sight had bad attitudes wish I could give a negative rating honestly

Rating:

5.0

N/A

Rating:

5.0

The guy working the UHAUL return line was great! He was most helpful and the entire process of returning the vehicle was seamless and fast. Not at all like the horrible experience at the pickup.

Rating:

5.0

Je me suis tres contante d’ avoir un space dans votre depots de puis le premier mois h’ avais referé un Ami Felix Mackendy c’ est plaisir pour moi à chaque j’ ai besoin je vous contracterai Merci d’ avoir pris soins de mes bagages

Rating:

3.0

I will say I rented unit .then need over 100.00ver even broke tag to get lock from inside it .never used it. Then I got refunded 68.00 3 months later then. They decided to send a certified letter from manager with the nerve to tell me I owed over 20o.00 after giving me a credit.that is really nuts . It's like saying here is money back but now you gotta pay. For the credit. Nice work!

Rating:

5.0

Very helpful very kind and gave me directions on how to get home.

Rating:

5.0

Staff and Manager very helpful overall wonderful experience

Rating:

5.0

Everything was seamless and easy to do. Excellent customer service from Mark.

Rating:

4.0

I did have to return for a rubber piece that attaches to the tow chain. I discovered it was missing when I actually read the instructions. I shouldn’t have been allowed to leave originally when the person hooked me up.

Rating:

5.0

The gentleman at the front desk, was very polite and informative. He was very professional.

Rating:

3.0

Truck had a loose feel in steering 149000 miles. Upon start up idle was erratic common in older fords with dirty fuel injection. Pad lock cut and inoperable, cargo area not clean. ( dirt on floor)

Rating:

5.0

Customer support outstanding . I will definately pass on the word about this location and will return for more business in the future .

Rating:

5.0

Very pleased with the service. The drivers were all excellent and timely.

Rating:

1.0

Mileage wrong

Rating:

4.0

Good

Rating:

5.0

The people were very courteous and fast very nice

Rating:

5.0

The attendant that helped us was incredible. The Gentleman got is checked in, helped us swap a unit and got everything figured out very expeditiously. He was a stud and very knowledgeable.

Rating:

5.0

Thanks so much guys for helping me last minute.

Rating:

5.0

The cleaning lady was very nice and she made it smell really good

Rating:

5.0

Great cust service

Rating:

3.0

My bill ended up being almost $80 for a 10 foot truck advertised for 19.99 that we used for not even 5 hours. Also, the return was impossible using the link. The link would not work, it just kept saying an error has occurred, contact customer support. However, it was after hours. While we were trying to work on the link, a gentleman pulled up in his truck next to us, said he had been trying to return the truck using the link but was having the same problem we were having. Not 5 minutes after he pulled off, a couple pulled up to ask us if we could help them with the link. We finally had to drop the key in the slot and leave. On top of all of this, the customer service representative who checked us out when picking up the truck was rude. I have had a storage unit with U-Haul for 2 years and I have to say I was pretty disappointed with this experience.

Rating:

5.0

I rented a trailer to use for part of the day. The young man working at this location, Nick, was awesome. He was very professional and helpful from pickup to drop off. Y'all are lucky to have a man like Nick working for your company. Thanks Nick!

Rating:

2.0

I got the unit from 11-29/12-29 for free. I cleaned it out and removed the lock. I was told by Daniel that all was good because the month was free. Then I get charged late fee and for unit because they said unit wasn’t cancelled. I paid because I don’t need an outstanding balance but I shouldn’t have had to pay. And Faniel no longer works there, so there’s that. I did try to resolve.

Rating:

5.0

Pulled up to equipment return lane, unhooked trailer, took pictures of trailer to finalize the rental and THEN, an employee finally sauntered out of the building to assist us. I don't know why it took him so long to come out. He barely spoke two words to us. We returned a truck last month to this location and had a phenomenal experience. Maybe it was just an off day for the employee we encountered? Not near the good experience we had last time returning equipment

Rating:

5.0

Can did not have cruise comtrol

Rating:

5.0

Employees were knowledgeable and extremely cooperative. Couldn’t ask for better assistance. Thank You!

Rating:

5.0

Customer service is excellent. People are professional and knowledgeable. Facility and vehicles are always clean.

Rating:

5.0

Great customer service

Rating:

5.0

Good djob

Rating:

5.0

Absolutely nothing, your personnel were very professional and kind,

Rating:

5.0

amazing

Rating:

5.0

Brand new, clean location. Service was very good, entire process was flawless. Highly recommend this location.

Rating:

5.0

NA

Rating:

5.0

Great staff and always helpful and knowledgeable ! Especially Mark and Daniel. Real nice young Lady also. Didn't get her name.

Rating:

5.0

Best DIY move we’ve had, and we’ve had a number of them. Unloading in the indoor bays is a huge game-changer. The facility is neat, the staff extremely helpful.

Rating:

5.0

See Mark!!! He was extremely helpful!!! Called back the next day with a question about Hooking up the hitch, he answered my question on the spot and made sure I was operating safe!!!

Rating:

5.0

The staff at the new location in Vandalia, OH knew exactly what I needed, even more than I did! His recommendation for two furniture dollys to move a piano made the job a lot easier than the way we had first thought! When I returned the equipment, another conversation with another manager gave me good ideas for my own future move. It's good having UHaul in my neighborhood!

Rating:

5.0

My unit as well as entire building kept very clean. It was nice to be able to pull into building to load and unload especially in the rain. Would definitely recommend this to a friend or family. Will use again if I need storage space in the future.

Rating:

5.0

The employee at the location let us know that all unused boxes could be returned for a refund. She also let us know that we did not receive all the blankets that we requested. She was a great help to get us those refunds.

Rating:

5.0

Mark helped us out yesterday and he did a great job! He was multitasking helping multiple customers out in a polite and professional manor. Model employee you have. Give that guy a raise!

Rating:

4.0

Everything was great,except the price from 5X10 unit i feel is little overpriced, but besides that everything was very good.

Rating:

5.0

Nick was amazing checking me into my unit. The way he went into great detail, making sure I knew exactly what he meant. Providing every bit of key information I needed to make this experience easy without any issues. Thank you nick!

Rating:

5.0

Nothing!

Rating:

5.0

Staff is super friendly and helpful. Facility is meticulously maintained.

Rating:

5.0

Thanks very helpful people clean place seems super safe

Rating:

5.0

Good

Rating:

5.0

Daniel s. Explained everything to me that I needed to know on the first time that I came to get information he was so awesome. He took his time to explain to me about everything. About how big is the storage space and how to work everything he is an awesome manager thank you so much.Daniel s.This is a very clean place to have your stuff storage at the staff are very nice ❤️

Rating:

4.0

It would’ve been a little bit more helpful if the employee was more knowledgeable, but it all worked out. Thank you!