Customer Reviews for U-Haul Moving & Storage of North Downtown Athens

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of North Downtown Athens

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debra r. | First Impressions |
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Customer did not leave a comment.

Tristen D.
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Customer did not leave a comment.

Paul S.
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Only one associate to man the entire place on a busy Saturday morning, bad management. This was an alternative location as my chosen location was closed despite claiming to be open for my pickup day. My pickup was delayed by a day forcing a change to our travel plans. So much for the '$50 guarantee.' I will be using a competitor next time.

MATTHEW S.
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Customer did not leave a comment.

Damien B. | First Impressions |
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Customer did not leave a comment.

KEVIN L.
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Customer did not leave a comment.

victoria t. | First Impressions |
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I needed after hours exception.

Mittis P. | First Impressions |
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Keep up the good work 👍

BETTY B.
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The vehicle was need tire rotation, the air conditioner did not work properly the driver door would not close properly

Patrick M.
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The associate that helped us, Abigail Coffman, was knowledgeable and helpful.

GEORGE G.
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The manager at U-Haul in Athens that helped me was very nice and made me feel very respected. I don't usually get that from people. I am very grateful for her hospitality. Thank you very much

John S.
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No issues for me. Quick and easy.

Lynnsey L.
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The online check-in process was a nightmare, and after all I went through I still ended up having to go into an office to get the key. The whole point was to avoid going into an office. The identity verification is ridiculous and should be more transparent. People don't answer phone numbers they don't know these days, so trying to call someone to verify identity is a terrible tactic, especially because the user isn't told that someone is going to be called to give them a heads up.

SONYA F.
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Improvements needed when returning the rental truck. No one answering the phone after hour if you have problems online requirements. It is difficult to get anyone to answer the phone in a timely manner. Staff were polite and would rent again from this location.

shantel W.
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I was in and out

Daniel R.
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Customer did not leave a comment.

ALEXA C.
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The odor in the truck was very very strong of air freshener

YOLANDA I.
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Customer did not leave a comment.

Dylan K.
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Was unable to access the website for key box pickup so I had to go in and go through check in with the attendant. Didnt see the truck out front and was told the truck was parked across super market parking lot by the road- on the opposite end from the store- not ready for pickup. Truck smelled of smoke so bad I had to keep the windows down the entire time and the steering wheel was sticky.

Yolanda I.
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Customer did not leave a comment.

Latrisha F.
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The associate was amazing ! Very nice , willing to work hard to get me in a uhaul in 15mins tops .

Meribeth M.
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Customer did not leave a comment.

ERNEST B.
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Customer did not leave a comment.

JOSE Z.
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Costimer serv

CHERYL W.
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They did everything 100% right. Very helpful even in a tough situation. I'd highly recommend them. Thank you for making the day less stressful.

KEITH G.
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Need a better Reservation process. I reserved 3 days prior to needing uhaul, completed online check ins & all. But when the day came i had to go through an act of congress & an hour of phone calls and face to face at uhaul just to get into a van that was supposed to already be reserved. But the manager at this location was the savior of my day and she absolutely did all she could to make sure she got me in a uhaul that day and I appreciate her dearly!!

Jasmine C.
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I think it's kind of ridiculous that the trucks come with a tank that's less then half

TA'KEYA B.
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Customer did not leave a comment.

Dontrece S.
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Customer did not leave a comment.

Brandon B.
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Customer did not leave a comment.

Mary R.
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Customer did not leave a comment.

Jennifer B.
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Rented an open trailer. 1st trailer had NO WORKING trailer lights. 2nd trailer had ONE working trailer light. Had no choice but to take it. Upon return looked at bill had been charged for insurance I did not purchase. Took manager 30 minutes to recalculate correct charge. Looked at bank that evening had been charged twice instead of credit. Had to go back to location 2 days later to get charges straightened out and was told there would be no charge. That didn't happen either. Inquired about purchase price of trailers since I was told they are available for sale. No one ever returned the call, including the manager. I have used uhaul quite a bit overthe years. This locations management is terrible, she doesn't have a clue what's going on.

MARK W.
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3 employees, none wearing mask.

DANIELPRIESTAF M. | First Impressions |
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Bianca and her team are excellent.

Taryn M.
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Customer did not leave a comment.

MARGARITO R.
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Na

Sandy W.
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Customer did not leave a comment.

David B.
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The problem is your computer software. A mobile pickup turned into a two hour ordeal as the assigned cargo van wasn't on the premises and the available van wasn't in the U-Haul system. It took repeated calls by your staff (who were stellar) to Arizona to even get me into the available van. The van then needed air in the tires (dashboard light was on), it was on empty and the fuel light came on as I turned onto the street, the side door would not open unless the key was inserted into the lock and turned to right and the van had not been cleaned. Furthermore, on 9.11.20 I was given a credit for the appliance dolly ($10) which the staff could not apply when I returned on 9.12.20. The return was another 40 minute ordeal (again the staff worked hard). I should be given a full credit for the $126.17 charge. Anything less is an insult. There are four Enterprise rental locations near me and I've never had this happen before.

Adrienne J.
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Customer did not leave a comment.

STEVEN W.
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Customer did not leave a comment.

Kelly B.
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Customer did not leave a comment.

Jeremy D.
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When I arrive that morning to pick up my U-Haul, there seemed to be some confusion going on behind the counter. It appeared that there was no truck for my reservation but there was a key hanging on the hook but said that the vehicle needed to have maintenance. The morning manager had to modify in the computer in order to allow me to be able to rent this vehicle that obviously needed to be serviced. When I was driving down the highway, The vehicle would accelerate and break without me touching any petals. Once I got to my new house to unload the truck, it wouldn't even go up the driveway. When you mash the gas pedal nothing happened and the speedometer quit working. When I contacted the manager from the place that I rented, she said that I need to call roadside assistance. I tried to call them but I was on hold for 30 minutes and decided to hang up. When I crank the truck back up, it seem to be working fine again so I tried to return it to the U-Haul place . Once I got a few miles down the road it started to accelerate again and break without me touching anything. And then completely stopped so parked it on the side of the road. I tried once again to call roadside assistance and was on hold for a very long time. At this point I had to leave the U-Haul because my family was following in the car behind me and it was 90° outside . After waiting an insane time, A lady named Pat picked up and seemed to be irritated with me as if this was all my fault. She couldn't seem to understand the situation and tried to tell me that I was gonna have to pay for the tow truck. A little later, I finally got in touch with somebody in a corporate office or something and she did a really good job of understanding the situation. I believe her name was Liz. I explains to her that it seems that the manager at the U-Haul store knowingly gave me a defective truck because they were running low and it almost caused me to get into an accident. A couple of hours later, the evening manager at the U-Haul store contacted me and informed me that I will not be charge. I am very grateful for that and for her to allow that but I am still really upset that the morning manager gave me a defective truck and it made my entire move incredibly complicated.

Ridwan H.
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Customer did not leave a comment.

Stanley W.
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Customer did not leave a comment.

Clayton D.
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Customer did not leave a comment.

LAKEYSHA M.
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When I initially made my online reservation I went to the location to be told they don't rent out trucks! I got a call from an associate 45 min after my pick up time to tell me this! The agent was very rude and uncaring after I asked why she didn't call me before my pick up time (Gainesville Office). After making another online reservation, I got a call saying there was no truck at that location and to pick up at a nearby location. My time was wasted, I had hired movers and had lost $100 before I even got a truck and got started. My reservation was for 1:30 at north Ave location, but it took about 45 min to check out & then another 20 min to go get the truck and sanitize. The north Ave manager (I think she was Puerto Rican), was extremely nice and went above and beyond to making my process easy, but my overall experience was not one I would recommend to anyone. I have rented from this company so many times, its the only company I use actually. I'm not sure if I would do business again & its sad because I'm buying a house and will need a truck again to move in a few months.

Cody O.
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Process was slow despite the fact that I had checked in on line.

Katie H.
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Signs not very clear where to drop off equipment. Employees working were not interested in helping until after we let them know we only needed to drop something off.

THOMAS K.
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No issues with drop off.

Michael M.
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I appreciated the drive-up system - it was efficient and minimized contact. Woman we worked with to return our trailer was friendly and professional.

Laura R.
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Customer service was terrible. I waited 1.5 hours to drop out the truck. I had to wait unnecessarily because after all this time one employee just received the keys and didn't do any inspection to the truck. There should be a drop off box or something more efficient. Also, I saw many customer whose trucks were not available to pick up even after a reservation was done. This delayed all the service since it took one hour to solve this customer's problem while I was in line. This location is messy. The employees don't know what they're doing and they don't know either where their trucks are !

Joseph P.
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Customer did not leave a comment.

Philip H.
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All of the staff did a great job. Pick up and drop off were quite easy. Thank you

Bonita B.
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It was great! Everyone was helpful and kind. Thank you!!!

Melody T.
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The low pressure tire light was on and you couldn't check the mileage because of it. I rented the $20 Uhaul and only had it for a few hours I topped it off back with gas and I was still charged an extra $15 on top of the $50 charge which is absolutely ridiculous. If I fill up the tank back to full I should not be charged per mile as well. And the fact that I rented a $20 Uhaul and it comes up all ready to be $50 is already a questionable thing not alone I had an extra $15 tacked on because of mileage which was maybe 50 miles roundtrip from the actual store where I rented the U-Haul from to the place where I was moving out to my new location and then back to the store. What I ever consider renting from this place or maybe U-Haul in general probably not.

Leah M.
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Keep up the great work

Brandi D.
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From beginning to end this was a terrible experience. My card was charged before it should have been and for more money than quoted, the employee who hooked the trailer up to our truck di not know how to put the ball hitch on at all. My fiance had to do it. The employee walked away! He did not even unhook the other cargo trailer from the back of the one we rented...We had to unhook it ourselves. The manager does not know or even care to know about these issues. I spoke with her and she was nothing but defensive. Definitely will NEVER use this location again. Ghetto and unprofessional plus the cargo trailer did not even have working lights on it.

Steve B.
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I haul sucks and I will NEVER ever ever use them again. I had the absolute worse experience beginning to end using them.

Raymond J.
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Customer did not leave a comment.

SAMUEL B.
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They did an excellent job...the only potential issue was they were very busy and only 2 people to handle customers/phone calls. Suggest to have more on hand during peak rental hours ...especially opening shift. Overall though they handled everything efficiently and pleasantly!😊

Jimmy G.
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Customer did not leave a comment.

Devon S.
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Customer did not leave a comment.

Paul H.
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Refused to give receipt of drop off. Then 3 days later I got a call asking why we didn't return the trailer! Lazy and unprofessional.

janna U.
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Customer did not leave a comment.

Walter G.
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Nothing. Just want to mention Torrey Wilson, the associate who helped me check in. He was very helpful, professional, and effective.

JOHN F.
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Great service! I'm glad my reservation had to be switched to this location.

Scott M.
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Customer did not leave a comment.

Kenneth H.
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Customer did not leave a comment.

JAMES C.
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confusing to find, but the personnel were very helpful

Gordon H.
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Had no idea that I could drop off my rental after hours. The online drop off was very helpful.

jenny L.
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Customer did not leave a comment.

Jack M.
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Everyone there was extremely friendly and they even went out of their way to help me find my hat that I left in the U-Haul truck. Couldn't have asked for better help!

dirk H.
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Rough start to the morning. Storm created issues with computers when we arrived at 8 am. It took 3 hours. I was told there were no available trailers after we had reserved one two weeks earlier. Then we were told they had one, but had to check it in. It took another hour to get that done. Staff was trying the best they could, but it created a huge issue for our day. In fact we couldn't even move on the designated day and had to delay it two days.

KEVIN P.
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The truck was JUNK. Missing turn signal off right front fender. Front bumper was pushed in a foot or more. And the truck had a bad bounce and was all over the road. It bounced so much the driver side window rattled for all the hour and half drive I had to make there and back. Inhale should be scared to put someone in that truck that has may have never driving anything bigger than a car or A pick up truck.

Patrick M.
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Hannah Otts took care of us. She was personable and professional.

Michael G.
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Customer did not leave a comment.

Lindsay S.
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Customer did not leave a comment.

MARIA R.
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Outstanding and flawless customer service.

Cheryl G.
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Customer did not leave a comment.

JONATHAN J.
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Customer did not leave a comment.

Michelle S.
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Customer did not leave a comment.

Donald W.
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Superior service - even with a power outage that slowed down the rental process, the staff was professional and helpful!

Wendy P.
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I was not told, BEFORE I left the office, that I couldn't drop off the van at another U-Haul location. It caused me to double the mileage and have to use more fuel than I had budgeted. That is need-to-know information, which I was not provided until I reached my destination, 118 miles & over an hour later! Neither of the employees on duty seemed to be able to answer normal questions, nor provide needed information.

MELISSA C.
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SHORT STAFFED: Not enough help at front desk. Took so long to rent a truck, that my companion came into the store to see what was taking so long, and to make sure that I was ok.

quaison P.
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Hannah and the gentleman that hooked up the trailer were excellent and very professional. Thank you.

Steven S.
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Customer did not leave a comment.

Thomas F.
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Customer did not leave a comment.

Scott H.
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Customer did not leave a comment.

Mark A.
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Quick and easy drop off and the place was really busy. Very convenient for where I was going. Less than a mile.

Eric J.
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Customer did not leave a comment.

April R.
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Customer did not leave a comment.

Todd M.
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Extremely busy location due to college students returning. Quick drop off and was done.

Andrew G.
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Customer did not leave a comment.

Kenneth Z.
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Customer did not leave a comment.

Robert B.
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Very easy process from beginning to end.

Darren R.
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Customer did not leave a comment.

Brian H.
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Customer did not leave a comment.

Paul G.
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Customer did not leave a comment.

Daniel H.
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Customer did not leave a comment.

Brian P.
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Customer did not leave a comment.

THERESA S.
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Customer did not leave a comment.

William M.
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Customer did not leave a comment.

Mohammad B.
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I did not have an easy experience returning this truck - Large shopping area was filled with U-Haul truck and signs. Took me a while to find the main office. However, I made a mistake going a wrong way and stopped in front of their office. Two ladies came out and asked me to turn around and park behind other UHaul trucks being returned . There were many p cars parked in that area. Tried to explain that this 15 Ft truck not easy to turn around. I needed help. They walked away. While making a U-turn, One of the ladies yelled that I was close to hitting something. I came out and complained that someone needs to help me park this truck. Finally a young man came out and took care of my return. He was excellent However the other two ladies need to have additional trainings. Suggest: This large shopping area needs some signs to help the customers return large trucks. If someone comes the wrong way, one of the staff should come out and help. I never went inside the office. No comment, Just an observation - None of the staff I encountered were wearing face masks.

Greg H.
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Customer did not leave a comment.

Areej N.
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Customer did not leave a comment.

Yolanda I. | Overall Experience |
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It's nice to go in a facility that has courtesy and helpful customer service

Melissa H. | Overall Experience |
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Hard to rate because facility was fine, but U-Haul in general was not a good experience. Not enough characters to explain why.

MItchell H. | Overall Experience |
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Every time I went the staff seemed uneducated on what they had to do. My contract for the storage unit I had, had the improper unit number on it. I will never use this location again

WILLIAM P. | Overall Experience |
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very good unit clean and well maintained

Yolanda I. | First Impressions |
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Very helpful and courteous

Heather J. | First Impressions |
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Staff is super friendly and prices were unbeatable.

Jean P. | Overall Experience |
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Mandy, the general manager, was incredibly helpful and very nice .... both on the phone before I sent my Ubox down to Athens from New York and after I arrived. It all went perfectly, thanks to her!

Brenda P. | Overall Experience |
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Good experience

MOSES P. | Overall Experience |
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Very good crew working at that location.

Marla B. | Overall Experience |
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Worst experience from rental to unloading. Left a review in detail. As far as facility, the staff was incompetent and didnt seem to care if they could please the customer. The female manager tried

No reviews have been submitted for this location.

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