Customer Reviews for U-Haul Moving & Storage of North Downtown Athens

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of North Downtown Athens

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Elizabeth C. on

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Our local Uhaul did not have the equipment to leave our Uboxes at our home flat they had to be left on trailers facing away from the house. And because we had so many they were not all there at the same time. They were shipped to a different location than I had discussed with customer service when I made the reservation and when I requested the pick up the box was not ready. This has been disappointing

Eric G. on

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Frankie Ware assisted me with the last trailer on the lot which was the size I needed. I arrived about an hour before the store closed and Frankie gave me 100 percent attention. Pleasant to work with and worked hard to make sure I was on my way. Slight issues with trailer lights in which another gentleman working immediately took care of the issue after he observed a loose connection inside the trailer. I don't know the other employee's name but both were very on top of it and provided a pleasant renting experience.

janice W. on

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Altho I made the reservation Aug 1, I was contacted Sept 4 that the box could not be delivered on the scheduled day of Sept 11 so I had to choose Sept 12 instead and load in the hotter part of the day. Think 90+ degrees. I signed the contract then for the $157 charge ONLY to be emailed a second contract the next day after the box was picked up and it showed a charge for $187. No indication why the price increase. Anyone who can explain why, I would appreciate hearing from. I still have to rent a UHaul truck to transport my other belongings. If this is an indication of how your company treats customers I may rethink that choice of rental truck.

Leannah H. on

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Customer service was great!

Mark K. on

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Great service!

Dwight C. on

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Customer did not leave a comment.

Vivia I. on

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Great customer service

shirley H. on

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Everything went perfect!!

Erev R. on

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Gentleman who hooked up trailer did not do so correctly and when we went to load it, it disconnected. We are very lucky it didn’t disconnect on the highway home because it would have resulted in a horrible accident. When I told the manager about the issue he failed to apologize and only asked if there had been damage to the car. He couldn’t care less about it.

Octavius R. on

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Taren T. on

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Bad service!!!!!

Yolanda I. on

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It's nice to go in a facility that has courtesy and helpful customer service

Carol D. on

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everyone pleasant, efficient and willing to help.

Ronnie A. on

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Marty S. on

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Carlas A. on

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The mileage was incorrect on the rental agreement. I reported it before I left the location. The correct mileage was noted on my rental agreement. The attached receipt still reports the original, incorrect mileage and charges me for 9 miles more than I drove, 25% more than I drove.

Robert K. on

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Super easy and fast.great work, I will be back

Demetric B. on

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Iain E. on

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My things were in 2 U Haul boxes that were sent to facility 2 hrs away in Athens GA. My understanding is there is a Box place in Ellijay GA. 30 min. from my new address. A lot of expensive additional charges

Willie S. on

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Ana B. on

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Not great customer service; was charged extra fees by mistake; manager fixed it but honestly it was a nightmare to deal with this all

Alejandro G. on

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Robert I. on

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Cindy T. on

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Maeghan C. on

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John R. on

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Andrea W. on

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Steve V. on

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The experience was awful. I followed UHaul procedures to pick up before hours only to find out that the truck keys were it in the lockbox and in fact we’re given to another customer the night before because her keys were not in her lockbox the night before. Customer derive the next morning offered no help. I had to wait until the location opened up and lost 1 1/2 hours of the day on a tight move schedule because I had to catch a flight. The only positive was an employee named Frankie at the location who did everything she could to make it right. She ultimately handled the very frustrating situation well and should be commended. Obviously some employee the night before disregarded the impact to others of giving a different set of keys out. As for the equipment, tire pressure light was on and side view mirror broken. This is not what I am used to in renting from UHaul as I have rented several times in the past I’m various cities. This experience was the worst in trying to move my daughter to an apartment.

Jeff W. on

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Lindsey S. on

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Melissa H. on

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Hard to rate because facility was fine, but U-Haul in general was not a good experience. Not enough characters to explain why.

MItchell H. on

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Every time I went the staff seemed uneducated on what they had to do. My contract for the storage unit I had, had the improper unit number on it. I will never use this location again

WILLIAM P. on

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very good unit clean and well maintained

Yolanda I. on

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Very helpful and courteous

Heather J. on

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Staff is super friendly and prices were unbeatable.

Jean P. on

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Mandy, the general manager, was incredibly helpful and very nice .... both on the phone before I sent my Ubox down to Athens from New York and after I arrived. It all went perfectly, thanks to her!

Brenda P. on

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Good experience

MOSES P. on

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Very good crew working at that location.

Marla B. on

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Worst experience from rental to unloading. Left a review in detail. As far as facility, the staff was incompetent and didnt seem to care if they could please the customer. The female manager tried