Customer Reviews for U-Haul Moving & Storage of North Downtown Athens

2,605 reviews

494 North Ave   Athens, GA 30601

(706) 521-0292

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
Special Operating Hours
  • 12/24/2024: 7:00 am - 3:00 pm
  • 12/25/2024: Closed
  • 1/1/2025: 9:00 am - 7:00 pm

Services at this Location:

Contact Us

(706) 521-0292

494 North Ave
Athens, GA 30601

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
Special Operating Hours
  • 12/24/2024: 7:00 am - 3:00 pm
  • 12/25/2024: Closed
  • 1/1/2025: 9:00 am - 7:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Chaquavior C  |  Overall Experience 
Rating:
4.0

Pickup trucks to tow cars like yall used to do on NORTH AVE ATHENS GEORGIA

TOVORICK P 
Rating:
5.0

Customer did not leave a comment.

CHINA F 
Rating:
5.0

The guy at the checkout desk was incredibly kind and helpful!!

Hannah G 
Rating:
5.0

Clean property . Attentive and friendly staff. Great experience. Will use this location in the future.

PHILIP C 
Rating:
5.0

Customer did not leave a comment.

ALEX S 
Rating:
5.0

Customer did not leave a comment.

DENTON R 
Rating:
5.0

Thx

THONY J 
Rating:
5.0

Very easy to rent no issues

DEBRA S 
Rating:
5.0

Customer did not leave a comment.

NEIL H 
Rating:
4.0

Customer did not leave a comment.

GARRY S 
Rating:
5.0

Customer did not leave a comment.

A'Tanya C  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

SAMUEL O 
Rating:
4.0

Customer did not leave a comment.

Hunter M 
Rating:
5.0

I love u- haul

JADA P 
Rating:
5.0

Customer did not leave a comment.

CORLES F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICHARD L 
Rating:
5.0

The Lady helping getting us set up and checked out was awesome...

DAVID J 
Rating:
5.0

Customer did not leave a comment.

KEVIN R 
Rating:
5.0

Make sure the tie down scraps are not twisted up the car transporter

SHOTELL A 
Rating:
4.0

Customer did not leave a comment.

Cecil J 
Rating:
5.0

Customer did not leave a comment.

RAFEAL J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT Z 
Rating:
5.0

Customer did not leave a comment.

MARSHA H 
Rating:
5.0

Customer did not leave a comment.

ERIC M 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER M 
Rating:
5.0

Customer did not leave a comment.

Amber D  |  First Impressions 
Rating:
5.0

Thank you for allowing me to open up her storage and that mean a lot to me sincerely Mary Whylie

Mary W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John L 
Rating:
1.0

Customer did not leave a comment.

GREGORY H 
Rating:
5.0

Customer did not leave a comment.

ROBIN B  |  Overall Experience 
Rating:
5.0

Very smooth and easy. No problems.

Stephanie K  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

erica j  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JESSICA F 
Rating:
5.0

Awesome experience!

MELISSA H  |  First Impressions 
Rating:
5.0

Awesome experience

MELISSA H 
Rating:
5.0

Nothing.

EDWARD D 
Rating:
5.0

I would love if the access to my storage was 24 hours.

Vinetta B  |  First Impressions 
Rating:
5.0

i never got my deposit back

BELINDA C 
Rating:
5.0

Nothing! Everything went smoothly! Good job!

Julie W 
Rating:
5.0

Keep Christ in customer service. He absolutely marvelous ✨️ 😍

JULIA L 
Rating:
5.0

Customer did not leave a comment.

SARAH M 
Rating:
5.0

Great Staff - very helpful!

SUSAN C  |  First Impressions 
Rating:
3.0

We originally ordered 2 UBoxes, and realized it was not enough. So when dropping off the second U-Box in Athens GA, we ordered a third box and dropped it off the same weekend. It did not arrive with the other two boxes. I checked online & see that it is still at the Athens GA location. WHY was in not shipped with the other two? We no longer live in GA and did not get a 3rd box just to store it there. I tried to call but I was put on hold forever. We explained the situation with the friendly & nice staff here at the Apple Valley location. I also used the Text Help function to notify UHAul of the problem. I was told a manager from the GA depot would contact me. So far no one has. When is our 3rd box being shipped? Please contact me at 323-363-7496 or my wife Laura at 323-447-6599. Regards- John Carlucci

John C 
Rating:
5.0

Customer did not leave a comment.

Ashley M 
Rating:
3.0

Customer did not leave a comment.

Angela D  |  Overall Experience 
Rating:
5.0

I love going to this location Mr Parker made my time GREAT!!

Stacey C 
Rating:
5.0

Customer did not leave a comment.

Isaiah W  |  Overall Experience 
Rating:
5.0

Great customer service every time I’ve needed them.

Earnest F 
Rating:
5.0

Great establishment!!!

MITTIS P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICAH A 
Rating:
1.0

Poor customer service support. Management very rude and unprofessional service

ALEXIS A 
Rating:
5.0

Customer did not leave a comment.

CEQUILA C  |  First Impressions 
Rating:
5.0

Personnel were very helpful, very friendly and very polite.

JOSHUA M 
Rating:
5.0

Customer did not leave a comment.

REMAUDE T 
Rating:
5.0

Customer did not leave a comment.

Victoria M 
Rating:
5.0

The process was fast and easy to schedule. Pickup was good, although I was sent to the wrong vehicle, I was then driven to the correct one. Drop-off was perfect. The van was in great condition!

JEFFREY S 
Rating:
5.0

Customer did not leave a comment.

TIFFANY C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHERLYN B 
Rating:
5.0

Chris is very professional he greet me and my wife when enter uhaul off north Ave in athens ga.

RILEY E 
Rating:
3.0

Customer did not leave a comment.

Brianna K 
Rating:
5.0

Customer did not leave a comment.

KENTAVIS A 
Rating:
5.0

AWESOME SERVICE. VERY PROFESSIONAL AND EFFICIENT. EVERYONE WAS VERY HELPFUL. THANK YOU FOR YOUR REMARKABLE SERVICE.

ANITA C 
Rating:
5.0

Customer Service is 100 times better than it was a few years ago. I guess my previous comment years ago helped

DEMETRICK M 
Rating:
5.0

Customer did not leave a comment.

Zachary W 
Rating:
5.0

You must make sure that your trucks are in good condition. The truck that I drove shouldn’t be on the road. Something is wrong with the transmission and traction control. There were multiple check engine lights. These incidents caused severe damage to my move. I deserve a refund and/or discount for the severe inconvenience. I could have been stranded on the highway in 90 degree heat. I want a refund.

KREN W 
Rating:
5.0

Customer did not leave a comment.

SHERRY E 
Rating:
3.0

Customer did not leave a comment.

REMAUDE T 
Rating:
5.0

Great staff and very helpful!!!!!

CHARLOTTE L 
Rating:
5.0

Customer did not leave a comment.

DEBORAH S 
Rating:
5.0

Customer did not leave a comment.

YOLANDA W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tomas S 
Rating:
5.0

Friendly and helpful staff. Plenty of room to navigate out of. Good selection of equipment. Fair pricing.

THOMAS P 
Rating:
5.0

Customer did not leave a comment.

Darlene P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Iris J  |  Overall Experience 
Rating:
5.0

I’m very happy with the service I received staff was able to assist me in getting my move done without any issues they made my move easier than expected

Evonda E  |  Overall Experience 
Rating:
5.0

Excellent customer service from Chris

JAMES W 
Rating:
5.0

I moved out after keeping my stuff there for over a year because you all decided to go up on the rent so we could pay for your new Building, not once during that time.Did I get a special rate on my storage?Ubut as soon as you guys went and started building that thing you went up on the rent had to move somewhere else.

PAUL B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Regina F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David H 
Rating:
5.0

Customer did not leave a comment.

ZACHARY H 
Rating:
5.0

Customer did not leave a comment.

KEON G 
Rating:
4.0

Customer did not leave a comment.

VELA T 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE D 
Rating:
5.0

Customer did not leave a comment.

David H 
Rating:
5.0

Chris was great to deal with and we have sent a few friends. The storage was safe and clean.

Anne R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tremayne B  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DAMON A 
Rating:
5.0

Customer did not leave a comment.

TERRINESHA S 
Rating:
3.0

MAKE SURE THE FUEL TANK IF FULL AND EQUIPMENT REQUESTED OVER A MONTH IN ADVANCE IS ACTUALLY AVAILABLE.

RAEJAH R 
Rating:
5.0

Customer did not leave a comment.

CARL B 
Rating:
5.0

Customer did not leave a comment.

ADRICK I 
Rating:
5.0

Convenient and helpful

Ronald S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald S 
Rating:
5.0

Customer did not leave a comment.

Porcha S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRENDA W 
Rating:
5.0

Customer did not leave a comment.

TEELA A  |  Overall Experience 
Rating:
5.0

Do the driving and moving for me! 😅

TODD P 
Rating:
5.0

Customer did not leave a comment.

JULIAN S 
Rating:
5.0

The person who

Ronald M 
Rating:
5.0

Customer did not leave a comment.

WILLIAM Y 
Rating:
5.0

The app needs to fix bug issues. I couldn't take pictures of the truck rental thru the app before I left the facility which I took them on my phone to protect myself from any issues.

Alexander F 
Rating:
5.0

The Staff is always polite and professional and provides Excellence Customer Service!

LASHAWN D 
Rating:
5.0

Customer did not leave a comment.

TONYA P 
Rating:
5.0

Keep doing the same.

Maxine Y 
Rating:
5.0

N/A

DAVID H 
Rating:
5.0

Customer did not leave a comment.

ADRIENNE J 
Rating:
3.0

There was a long period of time needed to resolve the drop off location. UHaul customer service was great. The response time of the Athens, GA GM left much to be desired.

Christjan G 
Rating:
5.0

Customer did not leave a comment.

Christoher T 
Rating:
5.0

Excellent customer service.

Frezer T 
Rating:
4.0

Customer did not leave a comment.

Acia M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAURA B 
Rating:
5.0

Very good experience with this location, Chris, the manager was super helpful and and always willing to accommodate all of our family needs. Thank you 🙏 😊

Rudi G  |  Overall Experience 
Rating:
5.0

Manager and staff extremely friendly!

Greg Z  |  Overall Experience 
Rating:
5.0

Thank you Rida! I appreciate all your hard work in getting my UBOXES delivered and picked up. You were a pleasure to work with.

Valerie W 
Rating:
5.0

Easy drop off.

Steve J 
Rating:
5.0

Customer did not leave a comment.

RAUL R 
Rating:
5.0

Customer did not leave a comment.

RONALD M 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony H  |  Overall Experience 
Rating:
5.0

Had an awesome experience.. Class A act!!!!

Marcus M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RAYMOND B 
Rating:
3.0

Customer did not leave a comment.

CHISTOPHE C 
Rating:
5.0

Excellent Service. Probably could have used another Counter Agent. Only one during College Move in week, might not always be as successful as it was.

Robert L 
Rating:
5.0

Customer did not leave a comment.

MARK K 
Rating:
5.0

Dropped the truck off in the receiving line where an attendant opened my door, asked if I wanted an emailed receipt, and said, "You're good to go, sir! Have a good day." It was the easiest experience! A perfect example of a successful business model at work.

Ryan o 
Rating:
5.0

Your representative was very courteous and did a great job assisting me. Thank you

DWIHT F 
Rating:
4.0

Customer did not leave a comment.

Richard J  |  Overall Experience 
Rating:
3.0

The attendant was polite, professional, and capable. The rear of the truck had some cock roaches in it…inside the cargo area.

JAMES C 
Rating:
5.0

Customer did not leave a comment.

Dana D  |  Overall Experience 
Rating:
5.0

Quick and easy drop off, gas station right in front to drop off with full tank of gas.

Brian D 
Rating:
5.0

Customer did not leave a comment.

JENNIFER L 
Rating:
5.0

This location was great. The staff was friendly and extremely helpful. This was my second time using this location and I would recommend

Adelia J 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S 
Rating:
5.0

Friendly and helpful people

David K 
Rating:
5.0

Customer did not leave a comment.

KIARA E 
Rating:
5.0

Customer did not leave a comment.

VALENCIA D  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Annie E  |  First Impressions 
Rating:
4.0

Customer service was often slow and lacking. No one in shop to help. Alwaying people to break in line. Etc. As well seem to be new people or not well trained people there alot.

NAOMI P  |  Overall Experience 
Rating:
5.0

And the UHaul manager on Northside Dr in Athens ga is very very wonderful,compassionate,caring I would without a doubt come back and recommend every body.

ROBIN B  |  Overall Experience 
Rating:
5.0

Helpful and efficient!

Cynthia K  |  First Impressions 
Rating:
5.0

The storage facility was well maintained and the staff was friendly and helpful. I always felt welcomed each time I visited.

john a  |  Overall Experience 
Rating:
4.0

Check in vs disarming unit, and card vs access code is a bit confusing.

David C  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

rochelle s  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

rodger b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marjorie T  |  Overall Experience 
Rating:
1.0

MANAGEMENT WAS DECEITFUL AND DOES’NT EXPLAIN THAT 4 HOURS AND 24 HOURS TRUCK RENTAL IS THE SAME PRICE. ALSO THE PRICE I PAID FOR 20 FOOT IS THE SAME AS 26 FOOT WHICH I HAD TO RENT AN TRUCK TWO TIMES AND PAY MY HELP FOR 2 DAYS AND IF I WOULD THE 26 FOOT TRUCK I COULD HAVE BEEN FINISH IN ONE DAY. ALL THIS WAS DONE FOR U HAUL TO MAKE MONEY THEN I HEARD CHRIS THE MANAGER SAY WHEN I WAS TRYING TO RENT AFTER 10 BY 8 THAT HE COULD MAKE MORE MONEY RENTING IT TO COLLEGE STUDENTS. I DEFINITELY SEEKING LEGAL ADVICE PRETAINING THIS MATTER. I ALSO DID’NT THE WAY HE WAS TALKING IT MADE ME FEEL VERY UNCOMFORTABLE

DERWIN C  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jacqueline s  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Octavia G  |  Online Move In 
Rating:
5.0

Amazing customer service from Keyunna and Estaban

Diamond J  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JAMEKA M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shuntavious B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kyla W  |  Overall Experience 
Rating:
5.0

Chris was great to work with and as busy as he was, he still carried me on the golf cart in the rain to the van which was far away from the building.

Anne R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MALAKI J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RAFEAL J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

linda w  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TYRONESHA C  |  Overall Experience 
Rating:
5.0

Outstanding Staff/ Chris a great professional staff member, excellent leadership.

TRACY S  |  Overall Experience 
Rating:
5.0

Chris is the best love him !!!!

jimesia m  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle B  |  Online Move In 
Rating:
4.0

The staff was great and accomodating. The manager not so much. Theres falling insulation on toof and was told maintenance could come take a look in a few weeks. There was no other alternatives mentioned.

ANTHONY P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara D  |  Overall Experience 
Rating:
1.0

Sorry staff Bad Business Period.

Robert R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vanessa W  |  Overall Experience 
Rating:
5.0

Chris you are so pleasant and well composed within your position from first meet. Keep it up thank you. The young lady that helped me Sunday was awesome as well but unfortunately I forgot her name sorry.

Ashley B  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

TEELA A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CAROLYN J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christian C  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ricky H  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CATEIA J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marlos B  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

CLAUDIA W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CAROLYN J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shawuana H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandon F  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Vivicka G  |  First Impressions 
Rating:
5.0

Great Staff- Chris and his staff are so pleasant to work with.

Robert W  |  Online Move In 
Rating:
5.0

Mr. Chris was super helpful and very knowledgeable.

Christian C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHEENA B  |  Overall Experience 
Rating:
1.0

My daughter had to buy another lock. Why should I pay for a lock you provide, if the first one didn’t work properly , wouldn’t U-Haul just give me another one.

VERNITA H  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Johnika C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

johnathan b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristina H  |  Online Move In 
Rating:
5.0

Great staff clean and pleasant storage!!!!

Lalaya R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tracy W  |  Overall Experience 
Rating:
5.0

It would have been very helpful to be told that there were carts to help get the items into the storage unit. Also more instructions concerning going in and out would have been very helpful because I didn't know I had to keep swiping the card each time I went in and out to my vehicle it locked. Also the alarm goes off when I open it. Don't quite understand that.

JUDY J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES W  |  Overall Experience 
Rating:
5.0

Chris and staff was very helpfull!!!!

Shawanda B  |  First Impressions 
Rating:
5.0

I liked the cleanliness of the facility and ease of access.

ELIZABETH M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bello A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Regina F  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Erin K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julie L  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

gerald s  |  First Impressions 
Rating: