Customer Reviews for U-Haul Moving & Storage of North Fairbanks

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of North Fairbanks

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Cheryl M. on

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I was very happy with the service. Both the customer associates were friendly and .answered my questions in a very polite and knowledgeable manner.

Nathan T. on

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Store manager treated customers like criminals, stated he had a truck stolen from his location and therefore treated everyone like they may steal a truck until proven otherwise. Specifically stated that he assumed everyone was guilty until proven innocent. Extremely unprofessional.

Deeann T. on

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15 foot truck needed windshield wipers. It also has a lot of road noise. Staff was very friendly and patient and accommodating!

Jason M. on

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Customer did not leave a comment.

John H. on

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I got charged a full month for only 2 days of having my belongings in storage in the month of August. Disgusting thieves!

Gail S. on

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Things were good

Susan S. on

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Everyone was pleasant to work with. The unit that I had was perfect in size and I had no problems with access. Overall, this was a good experience.

Virginia Y. on

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Customer did not leave a comment.

Kristy S. on

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Roger H. on

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Employees were awesome, efficient and fast while maintaining safety and professionalism. Definitely recommend talking to Roger and Nolan about your future rental needs.

Valerie r. on

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I liked that it Was easy to get to my storage unit.

MIKE H. on

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Great place. we had our unit as a family since 2004. Thanks!

Jacob M. on

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Very helpful and polite

Susan S. on

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Staff were friendly and helpful.

STEVE D L. on

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Storage unit broken into, stereo gear and other stuff stolen. NO compensation, & no sympathy from them. Recently told I was "delinquent' on rent. Not "late on rent", but "delinquent". UGH!

Karen A. on

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The clerk treated me with all respect and he offered for me to make a nice cup of coffee for myself .

ROBERT W. on

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The staff were great. If they were the only criteria to vote on I would put excellent. The excessive late fees should be criminal. You take advantage of poor people. I will never use U-Haul again.

Julie R. on

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Thank you for providing a facility that kept my belongings safe.

Roger H. on

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Nice & easy, quick.

Susan G. on

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Fantastic staff. Down to earth, friendly, helpful and very professional. I'll definitely recommend them and go back if I need their help again!

CARLOS L. on

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I ended up switching to another Uhaul location to condense all my belongings to a bigger storage.

CHRIS D. on

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Excellent! I Am So Grateful for this UHaul facility (Old Steese Hwy N, Fairbanks, AK). This UHaul Staff took care of me, no judging, just warmth, caring about another human being. Yay Nolan & Crew

KRISTINE K. on

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Very upset, my stuff was ruined during the trip due to the truck and then was ruined during storage for only three weeks due to leaks and someone stealing out of my storage. VERY UNACCEPTABLE

JEFF J. on

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Poor quality roof repair has been going on all summer. Every time I came to my storage unit, I had to move demolished roof structure from my overhead door to access unit. Sometimes a lot of it.

TONY D. on

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the water leaked onto my belongings which caused mold onto everything, I had to throw away a lot of my stuff

jimmy s. on

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Your building is in serious need for updates for what I’m paying there a month it’s not worth it looks like a run down three to the side building will be looking to move out to new place very soon

Marie M. on

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Squirrels have access to unit, lights never worked; I had to buy a lantern to illuminatethe dark damp unit, cheap wooden doors to unit and no evening access to unit.

Karen D. on

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Facility really needs some work.

SUMARIAM L. on

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The people that work there are very nice and very helpful. Set the facility is an older facility and is in need of upgrades. And the roadway need work. Putting some gravel would help with the mud.