Customer Reviews for U-Haul Moving & Storage of North Hills

2,751 reviews

8500 Sepulveda Bl   North Hills, CA 91343
(& Chase)

(818) 895-1335

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(818) 895-1335

8500 Sepulveda Bl
North Hills, CA 91343
(& Chase)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Inside the cab & box were dirty

ERNESTO P. 
Rating:
5.0

I have been overcharged I rented a pu truck for one day returned it in 23 hours and was charged one extra day . I just discovered this and am returning today to get my refund. Educate your employees to be honest and double check there own work

Bryan G. 
Rating:
5.0

Customer did not leave a comment.

ARSEN Y. 
Rating:
5.0

Benjamin was great..he deserves 5 Star ⭐⭐⭐⭐⭐ Very attentive and helpful.

Mauricio N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maria B. 
Rating:
4.0

Customer did not leave a comment.

Erick B. 
Rating:
5.0

Great staff!

JOSEF S. 
Rating:
5.0

Good costumer service!

MICHELLE D. 
Rating:
3.0

Customer did not leave a comment.

ELVIS M. 
Rating:
5.0

Customer did not leave a comment.

MUSETTE H. 
Rating:
5.0

Customer service. Was very professional kind courtesy.

CHICO F. 
Rating:
4.0

Do to Covid- 19, the manager was very helpful, and accommodating me on getting the storage door open, and I was able to get my personal items out.

MAGDALENA R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
5.0

Customer did not leave a comment.

EDUARDO J. 
Rating:
5.0

Customer did not leave a comment.

DANIEL G. 
Rating:
5.0

Customer did not leave a comment.

CESAR S. 
Rating:
5.0

Customer did not leave a comment.

CESAR S. 
Rating:
5.0

Customer did not leave a comment.

MARK P. 
Rating:
5.0

Customer did not leave a comment.

Greg V. 
Rating:
5.0

Customer did not leave a comment.

FANY M. 
Rating:
5.0

Customer did not leave a comment.

ROSS W. 
Rating:
5.0

Customer did not leave a comment.

RODOLFO G. 
Rating:
5.0

Customer did not leave a comment.

ANDREW R. 
Rating:
5.0

Customer did not leave a comment.

TOMAS M. 
Rating:
5.0

Customer did not leave a comment.

JOSE M. 
Rating:
1.0

back service

Rodolfo E. 
Rating:
5.0

Employees went above and beyond. Excellent experience.

Jeffrey P. 
Rating:
5.0

The nicest store manager I ever encountered, Very professional so polite

WAEL H. 
Rating:
5.0

Staff was so helpful and friendly! Thank you

Darren T. 
Rating:
5.0

The associate working was very friendly. We originally ordered a 20 foot one way truck and was supposed to pick up at another location. Someone decided to keep their truck an extra day which left us without one. We had to go to a different location and no longer had a one way. I had no idea when I made the reservation a long time ago that I am really not even guaranteed a truck. I had to do a return rental I stead of one way bc of a rude person that didn't return their truck on time. My recommendation is to encourage people to reserve as many days as they need up front and make the fee if you don't return it when you're supposed to very high. For $40 I bet a lot of.people keep the trucks extra days. It's really rude to decide last minute to keep your truck an extra day. It messes up the scheduling for others and makes things inconvenient.

JOSEPH A. 
Rating:
5.0

Customer did not leave a comment.

TAMIR M. 
Rating:
5.0

Keep doing what you are doing ! ! !

WAYNE A. 
Rating:
5.0

Customer did not leave a comment.

YURIY S. 
Rating:
4.0

Customer did not leave a comment.

JEREMY S. 
Rating:
5.0

No comment

JOSE E. 
Rating:
5.0

Excellent customer service from the team

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

Maricruz J. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL M. 
Rating:
5.0

Customer did not leave a comment.

RICHARD F. 
Rating:
5.0

Customer did not leave a comment.

Danny A. 
Rating:
5.0

Customer did not leave a comment.

LAURA D. 
Rating:
5.0

Keep doing what you are doing

ALAN W. 
Rating:
5.0

Customer did not leave a comment.

Rohan F. 
Rating:
5.0

Great service, I will use this location again.

VICTOR K. 
Rating:
5.0

Customer did not leave a comment.

KEITH J. 
Rating:
5.0

Customer did not leave a comment.

Trevor L. 
Rating:
4.0

Customer did not leave a comment.

ALYSSA R. 
Rating:
5.0

Friendly and helpful

JORGE A. 
Rating:
3.0

Customer did not leave a comment.

SHANIKA P. 
Rating:
5.0

Customer did not leave a comment.

ARNOLD S. 
Rating:
5.0

Customer did not leave a comment.

TOMAS M. 
Rating:
5.0

Very good

EMILE M. 
Rating:
5.0

Customer did not leave a comment.

Ana P.  |  Overall Experience 
Rating:
5.0

Nothing, everything is ok

CARLOS S. 
Rating:
5.0

Customer did not leave a comment.

JEANETTE B. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
4.0

I had trouble with registering online. Logging in was optional so I opted not to do it. I was stuck without a log in password and HAD to walk into office for what I could not get done online. Not efficient

DENISE C. 
Rating:
4.0

Customer did not leave a comment.

DALE R. 
Rating:
5.0

Customer did not leave a comment.

SEAN F. 
Rating:
5.0

Customer did not leave a comment.

ALI A. 
Rating:
5.0

Customer did not leave a comment.

ANDRANIK Y. 
Rating:
5.0

Customer did not leave a comment.

DANNY M. 
Rating:
4.0

Customer did not leave a comment.

SASHA S. 
Rating:
1.0

Was assaulted by a man when returning the truck. He tried to get into our car, punched the window and kicked the side mirror.

MARCUS F. 
Rating:
5.0

I was in a hurry to make the reservation online and it was unnecessarily complicated.

ROMERO T. 
Rating:
5.0

Customer service was wonderful!

CANDICE W. 
Rating:
5.0

Excelent customer service !

RUBEN B. 
Rating:
3.0

The ramp rail was bent and poorly welded in an attempt to fix. Extremely hard to close. Mechanic had to come out and really manhandled the ramp in order to close. Also, this was a one-way move. There was only 3/8 tank of gas, so before starting trip, had to get gas. Unacceptable as I ended up returning the truck with an extra 1/4 tank. Trucks should be full when picked up and returned.

DEAN A. 
Rating:
5.0

I have recommended two friends the storage facility and they since then gain storage service form this facility.

Olivia L.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

ARGISHTI G. 
Rating:
5.0

Customer did not leave a comment.

DAVID P. 
Rating:
5.0

Customer did not leave a comment.

Raquel M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MISTY D. 
Rating:
5.0

Appreciate these guys always doing such a good job and being very professional. I will continue to rent from them

LUPITA R. 
Rating:
5.0

Customer did not leave a comment.

CARLOS D. 
Rating:
4.0

Customer did not leave a comment.

RENATO G. 
Rating:
5.0

The staff was very friendly and accomodating.

ROGELIO L. 
Rating:
5.0

Pick up and drop off was easy, truck was clean and didn't have any issues, employees were very kind and friendly even when I was frustrated with the move.

ALEN S. 
Rating:
5.0

The "App" for returning after hours was NOT USER FRIENDLY and I was unable to access it when on-site

MELVIN W. 
Rating:
4.0

Very good experience will definitely use and recommend this uhaul again

RUFINO E. 
Rating:
5.0

Everyone is accommodating and kind. Very good service.

Markwilliam M. 
Rating:
5.0

Customer did not leave a comment.

KIESAH H. 
Rating:
5.0

Customer did not leave a comment.

CANDACE K. 
Rating:
4.0

Customer did not leave a comment.

Thomas R. 
Rating:
5.0

Customer did not leave a comment.

PAUL A. 
Rating:
5.0

Customer did not leave a comment.

ROGELIO L. 
Rating:
3.0

Unfortunately, I requested a 10 ft truck 2 days in advance. It appears that this location is experiencing a theft of parts from their trucks. I was given a 15ft truck that was to big to park where I was unloading. So this made my move 3 x as hard as we had to carry heavy items way further than planned and I ended up paying my movers more than the agreed upon price

PAULA B. 
Rating:
5.0

Customer did not leave a comment.

CHARLES D. 
Rating:
5.0

Customer did not leave a comment.

DARIELLE C. 
Rating:
5.0

Ben was very helpful and made the pick up of trailer a breeze. Truly appreciated during the stress of moving. Great job!

MORGAN F. 
Rating:
5.0

Customer did not leave a comment.

Artin A. 
Rating:
5.0

The service is excellent

ALVARO V. 
Rating:
1.0

The vehicle ran poorly. Rugged. and when I ask for a adjustment they denied my request

KAVONYA W. 
Rating:
5.0

Customer did not leave a comment.

JOSE M. 
Rating:
5.0

The staff are friendly and helpful

MARUZELLA B. 
Rating:
5.0

Customer did not leave a comment.

Kobi P. 
Rating:
5.0

Customer did not leave a comment.

GHAZAL Y. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Loved the guys that took care of me, very professional and went the extra mile.

MICHELE F. 
Rating:
4.0

When I first scheduled to borrow the truck I did it at a different location - self storage on Oxnard and Sepúlveda. When I arrived they couldn't fulfill my rental and sent me to this other location. Delaying me and my move.

GABRIEL M. 
Rating:
1.0

My reservation was canceled from my nearest location ( the night before) and I was told I had to pick the truck up 2 hours away from my location. When I found one closer the trucks check engine light was on. The suspension was shot and it had a gas cap error that would not go away no matter how much I tried. When going over 45mph empty the truck would shake so bad I expected to get into an accident. Bad service all around. I will not reccomend or use this company again.

christopher C. 
Rating:
5.0

Owner is a quality guy. Invest more in this one.

Thomas G. 
Rating:
4.0

I rented 2 furniture dollies thru your website along with the van. When I picked up the van I was told that they don't rent I would have to buy. Not acceptable, I would have rented else where if I new that.

Frances P. 
Rating:
4.0

Customer service folks were efficient and made this transaction simple and easy.

ERIC S. 
Rating:
5.0

Customer did not leave a comment.

BOTROS Y. 
Rating:
5.0

Customer did not leave a comment.

Deysi P.  |  First Impressions 
Rating:
5.0

Fast and Easy process.

Jovanny C.  |  Online Move In 
Rating:
5.0

Manager was great!

Matthew E.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Kate R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathryn K.  |  Online Move In 
Rating:
5.0

The storage is convenient and the price was low. Great customer service unlike the horrible service I had for the truck renting.

Arturo A.  |  First Impressions 
Rating:
5.0

No complain I always get good results

Ana L.  |  First Impressions 
No reviews have been submitted for this location.

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