Customer Reviews for U-Haul Moving & Storage of North Pocatello

770 reviews

3945 Pole Line Rd   Pocatello, ID 83201
(Load/Unload Indoors)

(208) 776-7591

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(208) 776-7591

3945 Pole Line Rd
Pocatello, ID 83201
(Load/Unload Indoors)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Darrell J.  |  Overall Experience 
Rating:
5.0

Great customer service and he made sure I had a good working vehicle.

Aaron B. 
Rating:
5.0

Awesome people working there!

abe O. 
Rating:
5.0

Customer did not leave a comment.

Jason W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARSHA R.  |  First Impressions 
Rating:
5.0

I never had any problems with my experience with my U Haul location. Made my move here more pleasant.

Mary C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brianna W. 
Rating:
4.0

Customer did not leave a comment.

Michael P. 
Rating:
1.0

Had 2 issues with the truck one only a few hours of driving and kept my wife and me in 20 degree weather for 5 hours

Travis S. 
Rating:
5.0

Nothing. Perfect transaction. Paige is an awesome team member. She's the type of employee I'd like to have working for me.

Kenneth W. 
Rating:
5.0

Customer did not leave a comment.

Denise S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sherri R. 
Rating:
5.0

Customer did not leave a comment.

Barbra C. 
Rating:
5.0

Customer did not leave a comment.

brad M. 
Rating:
5.0

Customer did not leave a comment.

Diego F. 
Rating:
5.0

Everyone was absolutely outstanding at this location! Amazing customer service! Would recommend everytime!

Jessica O. 
Rating:
3.0

I was told it would cost a certain amount and when I return it it was almost $40 more than I was told. I'm homeless and don't have money to throw away like that. I'm very upset at the change. If I knew this was going to happen I wouldn't have rented the U-Haul. I had to spend money my girlfriend and I needed for surviving. Now we are way short on money for the month.

Troy G. 
Rating:
3.0

Customer did not leave a comment.

rossie S. 
Rating:
5.0

They met my needs for moving and professional services well met!

Gay Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sherri R. 
Rating:
5.0

The individuals at this location were super friendly, incredibly helpful. Willing to go the extra mile to ensure everything was perfect.

Patrick L.  |  First Impressions 
Rating:
5.0

Very friendly and helpful

MICHAEL S. 
Rating:
1.0

I was charge for a month of rent that I shouldn’t have been charged for. The staff told me the only reason I was charged was because I had autopsy set up. They stated that could not refund me. I was out of the unit before the start of the next month but my card had already been charged for the next month.

Sonny R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sherri R. 
Rating:
5.0

Customer did not leave a comment.

Juan C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathi B. 
Rating:
5.0

I am completely satisfied with Uhaul and the staff. They treated me great and were very friendly and helpful. Thank you for your helpful business. I appreciate you all.

martae h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ERIN O.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Denise S. 
Rating:
5.0

It was very clean. A beautiful store. Customer service was excellent

Laurel C. 
Rating:
4.0

Nothing at this time!.

Denise S. 
Rating:
5.0

Customer did not leave a comment.

IRA R. 
Rating:
5.0

Excellent worker. He was very helpful and pleasant to deal with

Kathryn Y. 
Rating:
5.0

Customer did not leave a comment.

Brittany F.  |  Overall Experience 
Rating:
5.0

The employee that helped me was super fast and efficient

kevin l.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gary F. 
Rating:
5.0

Customer did not leave a comment.

Laurie B. 
Rating:
5.0

Customer did not leave a comment.

Jodi B. 
Rating:
5.0

Customer did not leave a comment.

IRA R. 
Rating:
5.0

Very hardworking and aware staff~ wonderful to work w!

christine S. 
Rating:
5.0

Customer did not leave a comment.

Gwyn C.  |  Overall Experience 
Rating:
5.0

Everyone was really accommodating my sons house burned down and we were in an emergency situation the staff is very helpful and information was readily available we appreciate the kind treatment we receive the unit was clean and it was easy

jeri F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KORAL S. 
Rating:
5.0

Customer did not leave a comment.

Brittany F. 
Rating:
5.0

Nice to work with!

LYNN P. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

john B. 
Rating:
3.0

They changed location of my originally scheduled truck to the day before. Had to call and then downsized us trucks.

Adam M. 
Rating:
4.0

Was a good experience.

Derral W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rick C.  |  First Impressions 
Rating:
5.0

The staff is always friendly and courteous. They treat you as a neighbor instead of just another customer.

Michael E. 
Rating:
5.0

The manager, Dave, is very helpful & clearly cares about customers! The facility is always spotless, & his crew are always helpful & friendly!

GARY P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cathy d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Allen W. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

The only thing I have an issue is a hold when you get the equipment and when you bring it back you have to pay again.

justin B. 
Rating:
5.0

Great job

GARY J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ralph R. 
Rating:
5.0

I had no reservation. I unexpectedly purchased a number of items at an auction. I was able to rent a truck immediately. The employees were so helpful!

rhonda R. 
Rating:
5.0

Excellent facility. Safe and secure and climate-controlled.

Linda M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael E. 
Rating:
5.0

Customer did not leave a comment.

Robert A. 
Rating:
5.0

Customer did not leave a comment.

Kristi F.  |  Online Move In 
Rating:
1.0

Got charged for a full month even tho I emptied the unit and ended my service right before the bill was do.

JOHN H.  |  Overall Experience 
Rating:
5.0

Friendly, efficient, & pleasant. She was nice to deal with. After the paperwork she showed us our unit and demonstrated the lock systems! I feel confident that our stuff will be safe!

charles b.  |  First Impressions 
Rating:
5.0

Fill up trucks on gas when 1/2 or below. It sucks to get a truck and the 1st thing you have to do is fill up so you can get to your destination.

Martin R. 
Rating:
5.0

The employees at the Poleline location are the best. They truly exemplify customer service excellence. The best thing you could do to improve the experience for the next customer is to thank the team on Poleline rd for a job well done. A raise and bonus would be nice too. Sincerely, Jeff Gulas

Jeff G. 
Rating:
5.0

Clean facility always. The whole staff was incredibly helpful, knowledgeable, and always pleasant with assisting or answering questions. I never had to worry about my stuff, the units are so clean and well lit. The moving carts are so helpful and ensure faster and easier moving. Incredible facility and staff!!

cindy r.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Denise S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alana T. 
Rating:
4.0

Was a pleasure to do business with you.

Lloyd R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pat E. 
Rating:
5.0

Customer did not leave a comment.

DIANE F. 
Rating:
5.0

Everything was great as usual!!

Connie C. 
Rating:
3.0

Customer did not leave a comment.

Sheldon W. 
Rating:
1.0

Customer did not leave a comment.

Vicente C. 
Rating:
4.0

Customer did not leave a comment.

roger m.  |  Overall Experience 
Rating:
4.0

Quick and easy Pick-up and Check-in. Excellent customer service!

MARK B. 
Rating:
4.0

Customer did not leave a comment.

Tab F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandy H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GARY J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kristi B.  |  Overall Experience 
Rating:
5.0

Great service! Friendly

MICHAEL S. 
Rating:
4.0

Only problem I had, was with my swipe key? Several different times. They said it might be a clitch in the system? Tried several different card keys & none worked on that day? Hope ya get it worked out. Beautiful facility! 😊

patricia p.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

KelceyMarie W. 
Rating:
1.0

Customer did not leave a comment.

Wyatt L. 
Rating:
5.0

Customer did not leave a comment.

Marlin F. 
Rating:
5.0

Staff was friendly and easy to pick up equipment.

Josh H. 
Rating:
5.0

Great help and assistance. Very friendly

GREGORY R. 
Rating:
3.0

The owner or manager (red haired male) is the only off putting thing about this place. I think he’s a vampire.

Casey C.  |  Overall Experience 
Rating:
4.0

very professional, I knew this that is why I chose to drop off here.

greg W. 
Rating:
5.0

Next time a truck blows a tire a few miles out of Malad Idaho, I would strongly recommend sending a tire repair person from Malad minutes away instead of Brigham city UT an hour away. Especially in 90+ degree weather.

Shann W. 
Rating:
5.0

Customer did not leave a comment.

Tenne T. 
Rating:
4.0

The original pickup location was in Rexburg ID. You can improve how you handle traffic to meet the online customer needs. The Rexburg location manager told me they don't see the online reservations in time to hold the trailers and depend on corporate to make sure trailers arrive. I had to drive 150 miles round trip to Pocatello to pick up this trailer. Not convenient at all.

Troy L. 
Rating:
5.0

Customer did not leave a comment.

John M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MAURICE C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Felix E.  |  Overall Experience 
Rating:
4.0

Girl was sharp and abrupt. I didn’t know the process. Other people who were there were more helpful.

Ina V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark A. 
Rating:
3.0

Customer did not leave a comment.

Nate M. 
Rating:
5.0

Very good service!

Stewart L. 
Rating:
5.0

Customer did not leave a comment.

LeMoyne S.  |  Overall Experience 
Rating:
5.0

I needed our rental for an hour longer to finish unloading and the lady working toid me when I called that I would have to pay for another full day, i thought that was terrible customer service considering I didnt have a problem paying for the extra time, just not 58.00 In store pick up was great experience.

Kathy D. 
Rating:
5.0

I give five stars to your managers at both U-Haul Daniel and David they were both very accommodating, polite, and helpful.

Teresa L M.  |  First Impressions 
Rating:
5.0

This is the finest Uhaul facility that I have ever seen or used.

Curry A. 
Rating:
5.0

It was a good experience. The employer was so nice and went through everything I need to know, and the place was very nice and organized, clean I would recommend a U-Haul storage facility to anyone.

Denise S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jenny M. 
Rating:
5.0

I say it's more than I expected. I really can't think how it would or could have been better. A really good part is the K&J gas station virtually connected to the parking lot.

Michael T. 
Rating:
5.0

Customer did not leave a comment.

james D. 
Rating:
5.0

You were great thank you.

Coila S. 
Rating:
5.0

The lady was very helpful and very pleasant.

Vickie K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shawn A. 
Rating:
2.0

Uhaul provided a pretty terrible experience. I reserved my truck in rexburg 2 months before my move date. I got a call 2 days before I was going to move and they told me there was no truck for me and I would have to drive to pocatello to get the truck. Did not even offer to cover gas and, barely took off enough to cover the mileage to and from pocatello. Individuals working at the location were as helpful as they could be.

Andrew D. 
Rating:
5.0

Customer did not leave a comment.

Sherry T.  |  Overall Experience 
Rating:
5.0

The passenger running lights didn't work on the trailer. It wasn't noted for them to fix. The ground on the passenger side has corroded and broke from the connector at both lights. I took pictures. It should have been checked and working before I picked it up.

jacob O. 
Rating:
5.0

Customer did not leave a comment.

Stephanie S. 
Rating:
5.0

Customer did not leave a comment.

Daniel G. 
Rating:
5.0

Customer did not leave a comment.

aaron t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brandy H.  |  First Impressions 
Rating:
5.0

management was awesome. kind friendly and great location

BOB H. 
Rating:
5.0

The manager who assisted us was very thorough and friendly. He made the process quick and easy.

Robin A. 
Rating:
5.0

I was very disappointed because I reserved my truck over a month before my move and the day before I moved I was informed the size truck I reserved was not available and I had to take a truck 6 feet larger and it was not at the location I reserved. I had planned to walk to pick up the truck and instead had to make last minute plans that inconvenienced a friend to get me to the rental facility

marian K. 
Rating:
5.0

Your friendly, timely, and affordable service was greatly appreciated!

Linda H. 
Rating:
5.0

Customer did not leave a comment.

Nola E. 
Rating:
5.0

Jackson who took the trailer was very nice and helpful. Great customer service skills.

Bailey B. 
Rating:
5.0

We have had great service every time that we have had to rent a trailer and when we had a storage unit with them. The employees have always been very perfessional and extremely helpful.

ROBERT A. 
Rating:
5.0

Very helpful and very friendly. Good job and if I ever need to haul anything again, I'll be sure to go back to this location. Thank you

conrad B. 
Rating:
5.0

Very quick spot on took care of me. I was in and out the same when I brought the vehicle back!! thank you

Arturo G. 
Rating:
5.0

Exselent servise i was late returning it by a hole day becuse my husbond had a heart attak and they where so plesent and understanding of every thing would recomend to any one to use uhaul to all my friends thanks uhaul

Stephonya B. 
Rating:
5.0

Thank you so much for our unit. The staff was so helpful and friendly. No complaints here

Tommy M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Josiah N.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Phil C. 
Rating:
4.0

The staff was very helpful and accommodating. They helped us work through any concerns we had.

Darlene W.  |  First Impressions 
Rating:
5.0

The manly help were angels. They help my sister and I out in the 2 hours they promised. I definitely would recommend to anyone to ask for there help.

dianna r.  |  First Impressions 
Rating:
5.0

Your Poleline store is by far the best store in Pocatello. The staff goes out of their way to help customers.

Shane M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

robert k.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Diane B. 
Rating:
5.0

I had two issues that were addressed and was happy with my overall experience and would use them again.

Robin L. 
Rating:
5.0

This location and manager/owner were great! But we called the 800 number to talk to someone before this location opened & it is horrible customer service. We were on hold for 30 minutes and then disconnected. We called back & left a call back number. We eventually got a call back but then it just put us on hold again for 30 minutes before disconnecting again. If a call back number is left, a live person should call the customer back & not leave them on hold!

Andrea W. 
Rating:
5.0

David was very nice and helpful, would definitely recommend for anyone needing moving equipment.

JEFF H. 
Rating:
4.0

Customer did not leave a comment.

JEFFRY S. 
Rating:
4.0

Customer did not leave a comment.

Jennett R. 
Rating:
5.0

Staff was friendly, helpful, and got me out fast.

Michael E. 
Rating:
5.0

Customer did not leave a comment.

Leslie T.  |  First Impressions 
Rating:
3.0

If a box tuck does not include a ramp, that should be in BOLD all over the place while reserving.

Jarom L. 
Rating:
5.0

Truck ran great, easy no stress transaction

Michael S. 
Rating:
5.0

Customer did not leave a comment.

elizabeth f.  |  Overall Experience 
Rating:
5.0

To be charged over $60 plus gas for 1 day and 21 miles is ridiculous.

Tami R. 
Rating:
5.0

This is the first time we've used a storage facility and it was so easy. The U-Haul rep patiently walked us thru the process, showed us how to access the kiosk, showed us our unit, and knowledgeably answered all our questions. When we brought our things to storage, it again was so easy. Clean! Quality carts ready to roll! and Affordable!

Linda H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

amadeo R. 
Rating:
4.0

The person that helped me in the morning was awesome. However, when I brought the first box back to get the second ubox the person that helped me wasn't as good. I waited patiently while he finished with the customer in front of me. While he was hooking up that person's trailer, two more customers came in. He then helped both of those customers prior to helping me despite the fact that I had been there before me. Not great service.

Rebecca B. 
Rating:
5.0

Customer did not leave a comment.

Alyssa D. 
Rating:
5.0

Customer did not leave a comment.

Edward I. 
Rating:
5.0

Customer did not leave a comment.

Russell D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LOUISE J.  |  Overall Experience 
Rating:
5.0

I pulled my car into a warm closed garage area, accessed a rolling cart, loaded the cart and checked into the facility so I could unload in a warm clean room with lots of overhead light!! What’s NOT to love about that?! I didn’t get cold or rained on and loading onto the cart was easy. Marla keeps that storage building so clean and directs me if needed ( like when I set off the alarms because I didn’t swipe my ID before opening my unit). Up front staff are always knowledgeable and courteous which is rare now days I think. If ever I need storage again it will be Uhaul for sure!! Great price and super service!!

Carly R.  |  Overall Experience 
Rating:
4.0

One of the bay doors is broken. Made it difficult to load and unload when multiple people were doing just that.

Camille C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tianna T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christine P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Camille C.  |  First Impressions 
Rating:
5.0

Friendly and helpful! Very easy to use!! Would recommend to all my friends!!

Ward A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

terrie m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lenna r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph D.  |  Overall Experience 
Rating:
5.0

Sorry I needed to Abandon storage unit, I actually got the unit for my brothers belongings and he wasn’t getting the unit paid and I don’t want to be held responsible for his items. I do not want to make excuses, and I want to be reasonable as possible. You guys were great, if I myself ever need a storage I will definitely get one from you guys. Good service overall I just hate to leave on a bad note. If there are any cleaning fees, etc. please feel free to contact me at +12085305074 and we will try to take care of anything necessary, thanks for the help!

Austin V.  |  Overall Experience 
Rating:
5.0

Great customer service!))

lenna r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alex L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zach G.  |  Overall Experience 
Rating:
5.0

Overall pleased with the whole setting up process and how easy and convenient it is to access the storage unit once you’ve signed up. Great price and great place.

alyssa r.  |  First Impressions 
Rating:
5.0

I am very appreciative for UHAUL Storage. Everything worked out perfectly for me. Thank you

Debra A P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dylin m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cindy r.  |  First Impressions 
Rating:
5.0

The young lady that helped me was very polite and friendly!! The place looked great and I feel very secure storing my belongings there. I also love that it is inside and climate controlled!

Amy F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

willow w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

aurianna l.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kim Vitelie C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

gordon l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

carolie k.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Laurie C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

robert F.  |  Overall Experience 
Rating:
5.0

Thanks

david s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRIS C.  |  Overall Experience 
Rating:
5.0

I was very impressed with how easy it was to unload and to be able to pull inside and use carts. That was awesome. Feels totally secure, too!

Doris C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tyler C.  |  Overall Experience 
Rating:
4.0

Thank you for a great experience

Jeanna B.  |  Overall Experience 
Rating:
5.0

The manager was absolutely 💯 wonderful. He was able to help my family out when we lost the ability to pay for our storage units. He made sure that we had time to get our keepsakes and irreplaceables out without losing everything. (Again) Best people in town to work with! Hands Down.

CHRISTINE L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lee r.  |  Overall Experience 
Rating:
3.0

While I appreciated being given the first month rent free, it was basically taken back when I couldn't get a prorated deal for just using a few days between 11/27 and 12/4 so we decided to just leave a few things there until the last few days of the next cycle. On a side note, the u haul boxes were also crappy because several of the ones we bought and had in storage full of our things split down the sides. We're just glad to be done with all of it.

Julie C.  |  Overall Experience 
Rating:
5.0

Was the cheapest and the BEST ever! Already recommend this place to others.

jennie g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gerald N.  |  First Impressions 
Rating:
5.0

Jackson was very friendly and knowledgeable. He explained everything and even walked me through the whole process.

Shane M.  |  First Impressions 
Rating:
5.0

the staff was very professional and courteous. they were very informative and pleasant to work with.

tarry w.  |  First Impressions 
Rating:
5.0

If I need another storage unit, I will use a uhaul facility. Thank you!

betty f.  |  Overall Experience