Customer Reviews for U-Haul Moving & Storage of North Sarasota

4,105 reviews

7850 N Tamiami Trl   Sarasota, FL 34243
(N Of Airport)

(941) 355-8535

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(941) 355-8535

7850 N Tamiami Trl
Sarasota, FL 34243
(N Of Airport)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

LUCIANO F. 
Rating:
5.0

Customer did not leave a comment.

Lunnie B. 
Rating:
5.0

Quick and easy drop off.

Richard M. 
Rating:
1.0

And the two men that checked me in were very nice the two old guys on Monday were very obnoxious and rude

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Christopher K. 
Rating:
5.0

Very pleasant. Installed trailer on hitch without delay.

Jacob B. 
Rating:
5.0

Great experience

Michael F. 
Rating:
1.0

Storage was broken into no help from the front office I truly believe the office staff did it if the place was secured and alarmed I will never use this storage again or any storage for this matter how I pay to have my stuff stolen SMH

Regina C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Deborah F. 
Rating:
5.0

Friendly staff, very helpful and provided needed assistance when I asked. The facility was fully air-conditioned, with clean restrooms and plenty of carts to be used for moving your stuff in and around. Highly recommend this facility to anyone I know who is looking for an excellent storage place.

Jeremiah L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah F. 
Rating:
5.0

GREEAT SERVICE EASY RENTAL PROCESS

Krystal S. 
Rating:
5.0

All the staff were exceptional

SUE V. 
Rating:
5.0

N/a

Corey M.  |  First Impressions 
Rating:
5.0

Put or allow more locations to handle U-Boxes. I have a large U-Haul facility four minutes from my home and was forced to drive 30 minutes North (past the closer facility) to pick up my U-Box. Then drive 30 minutes North to drop it off as I was not allowed to drop it at the facility that's four minutes from my house.

Paul B. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

Kathy C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
3.0

Customer did not leave a comment.

valrie L. 
Rating:
1.0

Got yelled at and biched from the guy outside even when I was trying to unload my stuff

Howard M. 
Rating:
4.0

Customer did not leave a comment.

YVONNE S. 
Rating:
5.0

Customer did not leave a comment.

Bruce Z.  |  First Impressions 
Rating:
5.0

Very nice, helpful and professional!

Bruce Z. 
Rating:
3.0

The location was not the problem. The location where I was suppose to pick up my u haul was by my house. Because of mechanical problems I was sent to a uhaul almost 40 minutes one way from my home and then charged MILEAGE. Terrible experience I spent more time picking up and returning the vehicle then it took to do the job.

Becky T. 
Rating:
5.0

Customer did not leave a comment.

Yenier I. 
Rating:
5.0

Nicely set up for a quick and efficient return.

Donn T. 
Rating:
5.0

I love that u provide furniture pads!!

Gerald R. 
Rating:
5.0

Delivery is WAY too expensive, and the price for the pod is way to expensive for how small it is.

Jetta K. 
Rating:
4.0

Uhaul equipment continues to be the best available. But the Uhaul checkout process is a relic, it's like stepping back in time, back to the1950's. Please step forward and provide a system that embraces the technologies of today. For example, make renting a utility trailer as simple and quick as making a purchase on Amazon. If you don't there eventually will be a new company that does and it will bury Uhaul.

Randall S. 
Rating:
4.0

Customer did not leave a comment.

d D. 
Rating:
5.0

Customer did not leave a comment.

Andor J. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
3.0

I ordered a 10' truck from a location 10 minutes away. Instead, I had to go to this location (an extra 20 min away) and get a 15' truck. Why have customers select a truck and location if it is not available? Extremely frustrating. Further - associate at the pick-up did not do the walk-through to cover any pre-existing damage sign off, etc.

Steven P. 
Rating:
5.0

Very friendly and helpful staff, with clean and accessible units. The hours are very convenient, matches hours that are useful. Thank you.

Jeremiah L.  |  First Impressions 
Rating:
5.0

This location is excellent. However Uhaul company sucks. Always out of vehicles even when you have one reserved. Another company will come along and put you out of business. Don't say it ain't so. You been to blockbuster or circuit city lately???

Donald C. 
Rating:
5.0

Customer did not leave a comment.

Carolyn C. 
Rating:
4.0

Customer did not leave a comment.

STEPHEN D. 
Rating:
5.0

Customer did not leave a comment.

Michal W. 
Rating:
5.0

Customer did not leave a comment.

RANDY S. 
Rating:
5.0

Customer did not leave a comment.

Esteban A. 
Rating:
5.0

Excellent and accommodating staff

jignesh P. 
Rating:
2.0

The customer service number was great and everything was fine with my first container delivery and pickup and the second delivery but whoever picked it up was rude we were not home when she got there she banged on my door and called and yelled at me said how "peeved" she was cause my kid parked behind it and hung up on me when I said we can reshedule and I will pay for another pickup and she hung up on me

Chanda S. 
Rating:
4.0

Customer did not leave a comment.

PATRICK G. 
Rating:
3.0

The location is not close to me at all but it's where I found a storage unit available through the website. Originally I was scheduled to rent the storage unit here and return the trailer elsewhere. It didn't make sense. Luckily I was able to have it changed.

Catherine T. 
Rating:
5.0

I didn't see any areas that needed Improvement the facilities equipment timing everything was great

DANIEL R. 
Rating:
5.0

The two gentleman who helped us were extremely friendly helpful and “can do “! I really appreciated it.

David K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANTOINE C. 
Rating:
5.0

Customer did not leave a comment.

cindy T. 
Rating:
5.0

Customer did not leave a comment.

Heather V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PATRICK R. 
Rating:
5.0

The moving company recommended cancelled the day before our delivery date and we had to book another company last minute that cost more than twice as much. Also we couldn't access our ubox in the city because of communication issues

Vanessa G. 
Rating:
4.0

Customer did not leave a comment.

Sabrina K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth K. 
Rating:
5.0

Customer did not leave a comment.

Craig A. 
Rating:
5.0

Always, always, always a pleasure doing business with Kelly and his team!!!

Matthew N. 
Rating:
5.0

Customer did not leave a comment.

erik H. 
Rating:
5.0

Easy 24 hour drop off service

Pedro O. 
Rating:
5.0

Customer did not leave a comment.

Harold I. 
Rating:
5.0

Normal

Jonathan W.  |  Online Move In 
Rating:
2.0

Need to inform folk's when they reserve on line, that the one way rental drop off locations are ONLY a suggestion. I drove 27 miles to drop the trailer off. Passing at least 7 U-Haul locations. The nice employee in Bushnell Florida told me the reason was " share the wealth" I was given a pick up location in Bradenton Florida went there to pick up on my schedule d time, no trailers there to rent they don't rent them there. Wrong address on company name on confirmation email. Drove 17 miles to correct location. Ask many questions and why's. Tom y

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

leslie V. 
Rating:
5.0

U-haul has really improved since the last time I used U-haul storge great job!!!

JIMMIE C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles P. 
Rating:
5.0

Customer did not leave a comment.

Michael Y. 
Rating:
5.0

Make the in out signs easier to read. The one on the North side says exit only, but doesn't face incoming traffic. Why have signs at at all?

John H. 
Rating:
5.0

Customer did not leave a comment.

Tabbatha P. 
Rating:
5.0

El único problema que tienen en ese lugar es que no tienen personal para trabajar y el poco personal que tienen siempre están de malas o están cansados ya tienen con mucha lentitud y hay muchos Costumer o clientes esperando todo lo demás está perfecto me encantó el lugar gracias

Isabel A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Achilles K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert G.  |  First Impressions 
Rating:
5.0

Nothing, all good.

Jan W. 
Rating:
5.0

James (I think) was very helpful and efficient in unhitching.

Joseph P. 
Rating:
5.0

Customer did not leave a comment.

kenneth C. 
Rating:
5.0

Customer did not leave a comment.

helen R. 
Rating:
5.0

Customer did not leave a comment.

Gregory B. 
Rating:
4.0

Customer did not leave a comment.

Brian K. 
Rating:
5.0

Nothing else. All good. Thx

Steve K. 
Rating:
5.0

Customer did not leave a comment.

Christine M. 
Rating:
5.0

Customer did not leave a comment.

Frank S.  |  First Impressions 
Rating:
5.0

Very pleased with the whole U-Haul experience. We used the U-Boxes to move from Galveston,Texas to Sarasota, Florida selecting this location because they could accommodate the U-Boxes. From there, we moved into the Climate Controlled Storage and were completely satisfied. We downsized into one of the 2 units we had rented so we are still customers.

Frank S.  |  Overall Experience 
Rating:
3.0

Poor customer service all around/not helpful/friendly. Multiple billing issues and overcharges online--correct amounts need to be online.

Stephanie L. 
Rating:
5.0

Customer did not leave a comment.

Brett W. 
Rating:
5.0

Customer did not leave a comment.

lori A. 
Rating:
5.0

Customer did not leave a comment.

richard O. 
Rating:
5.0

Customer did not leave a comment.

JAMIE C. 
Rating:
5.0

I think U-Haul does a great job they get the job done for you they have all of the materials you need to pack the people are friendly. But there is one terrific problem with U-Haul that I've never had with any other company. To try to get a hold of somebody to ask a question or find out where they dropped your stuff off at it takes hours and that's not acceptable for customers you need to get some other kind of answering service to answer questions or to order stuff.

Rodger R. 
Rating:
4.0

Customer did not leave a comment.

Greer M. 
Rating:
4.0

Customer did not leave a comment.

De'John R. 
Rating:
5.0

Customer did not leave a comment.

Vicente B. 
Rating:
5.0

The staff was super great with friendly, but professional customer service. Storage unit was clean and truck to move up to Largo was such a beautiful truck!

Mary T. 
Rating:
5.0

Nice employees. I was in and out so quick. Love that! Thank you!!!

Timothy I. 
Rating:
5.0

Customer did not leave a comment.

Philip G. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Great location. Clean, well maintained facility. The staff were amazing. I a very long, tiring trip and arrived right at closing. Not only did they stay open to process my return, they got me into a storage unit, and stayed friendly and helpful the entire time. I can't speak highly enough of this location.

Jack C. 
Rating:
5.0

Great service and courteous staff.

Stanley R. 
Rating:
5.0

Customer did not leave a comment.

RANDY S. 
Rating:
5.0

Customer did not leave a comment.

DANNY R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Paul G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
2.0

The van had an foul oder. Upon opening the passenger side door, several roaches came out. Had to spray the van with bug pesticide just to sit on the passenger side seat.

michael S. 
Rating:
5.0

Always a pleasure doing business with Buddy and Kelly

Matthew N. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA O. 
Rating:
5.0

Customer did not leave a comment.

Jack C.  |  First Impressions 
Rating:
3.0

I was very satisfied with U-Haul. The employees were available and readily pointed me in the right direction.... They made it easy and efficient for me. Thank you for providing a great service.

deeann G. 
Rating:
2.0

Customer did not leave a comment.

Jeff M. 
Rating:
1.0

Customer did not leave a comment.

ROY G. 
Rating:
5.0

Customer did not leave a comment.

Leibert W. M. 
Rating:
3.0

Customer did not leave a comment.

Marcus R. 
Rating:
5.0

Customer did not leave a comment.

Jonathan W. 
Rating:
1.0

The shop owner would not let me change my drop off location and made me bring the uhaul back to his shop, and charged me extra for it.

Madeline A. 
Rating:
5.0

Customer did not leave a comment.

Ed T. 
Rating:
5.0

Everything was great. The guy that helped with the rental when we picked it up was awesome and very helpful when we returned the trailer back. Thank you.

Leticia C. 
Rating:
5.0

Customer did not leave a comment.

Anthony B. 
Rating:
4.0

They were sufficient. There is an old gentleman that works there that is never very friendly. Over all it was ok.

Rick M. 
Rating:
4.0

Customer did not leave a comment.

Kyle P. 
Rating:
5.0

Very helpful.

Douglas T. 
Rating:
5.0

Customer did not leave a comment.

Raymond T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Peter M.  |  Overall Experience 
Rating:
5.0

I was very pleased with the experience.

Ruby D. 
Rating:
5.0

Everyone is so nice and so helpful, would have liked a smaller space but took what they had available. Clean, spacious, perfect. Thank you for such good service

Kathleen M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bob W. 
Rating:
5.0

Customer did not leave a comment.

Kendra H.  |  Overall Experience 
Rating:
5.0

Beautiful clean facility. Nice people. Easy access.

Cynthia K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH C.  |  First Impressions 
Rating:
4.0

The rental units were very clean and safe. However, upon arrival of a 20 hr drive the Rental unit that was confirmed and reserved for me was not available and they weren't sure why it was given to me. Fix that!

Robert C.  |  First Impressions 
Rating:
5.0

I have no friends.

Carl B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Achilles K.  |  First Impressions 
Rating:
5.0

Great staff. Very helpful.

CHRISTINE U.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sylvia P.  |  First Impressions 
Rating:
4.0

The air freshener in bathroom is over powering and stinks. A homeless guy on several occasions was trying to sell his stuff or ask for money from people there. Staff is great and facilities have great carts and it’s kept clean

JODI D.  |  Overall Experience 
Rating:
5.0

nice facility, directional map to unit was useful. they need a sign at front door to office so people can see where to go inside to do business. All staff were very polite and helpful.

Sharon J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TRAN D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberley F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

alex c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cherissa I.  |  Overall Experience 
Rating:
5.0

Everything was great! Very secure and clean. Storage areas are like Ft. Knox.

Kent U.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICHIE T.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

WAYLON K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM T.  |  First Impressions 
Rating:
5.0

The staff was helpful and friendly. Excellent physical facility. I was very pleased with all aspects of my 6 month rental experience.

mark k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Madison G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Caesar R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melanie B.  |  Overall Experience 
Rating:
5.0

Very thorough and efficient.

Constance H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Curtis W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

John S.  |  Overall Experience 
Rating:
5.0

Great experience in storing my household goods. The only negative would be the lack of enough employees to work the customer service counter, which is a problem at all Uhaul locations.

michael l.  |  Overall Experience 
Rating:
4.0

Very kind and courteous staff. Very easy process.

Lydia B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jesse T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelly B.  |  Overall Experience 
Rating:
5.0

Staff was courteous, knowledgeable, efficient & professional. Excellent facility with well-trained staff. I highly recommend!

John M.  |  First Impressions 
Rating:
5.0

I have had some bad experiences with past rentals and yours has been the best experience of a short term rental so far. Another plus is that it is just 2 miles from our home. I store documents, antiques, instruments etc, during hurricane season since we live near coast and in a flood zone. Items are irreplaceable so I feel safer that way. Thanks for a good storage experience.

Larry K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiger T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT T.  |  Overall Experience 
Rating:
5.0

Great service! Thank you!

Margarita G.  |  Overall Experience 
Rating:
5.0

Nice clean storage place

james w.  |  First Impressions 
Rating:
5.0

Friendly staff and accommodating. Very clean storage units !

John B.  |  First Impressions 
Rating:
5.0

Easy In/Easy Out, never an issue and very convenient. On-site folks were always helpful.

James E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ricky M.  |  Overall Experience 
Rating:
5.0

Great job

Viet H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rhoda P.  |  Overall Experience 
Rating:
5.0

Great experience

Kenneth A.  |  First Impressions 
Rating:
3.0

The guy working the front desk named buddy extremely rude an confrontational made my experience horrible he wasn’t knowledgeable at all he was tellin me an other people that they didn’t have rentals when they really did online

Joseph M.  |  Overall Experience 
Rating:
5.0

Great job guys! Thanks!!!

Patricia P.  |  Overall Experience 
Rating:
5.0

The staff was great, always trying to help me to see if I needed anything. I wish you had more employees like them.

Christopher E.  |  First Impressions 
Rating:
5.0

Excellent experience.

Heather V.  |  First Impressions 
Rating:
4.0

I booked for a climate controlled 1st floor unit however they did not have it. Not to happy about having to utilize an elevator to go to the 2nd floor.

PATRICK B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark W.  |  First Impressions 
Rating:
4.0

Very good customer service and very helpful workers.

Calota W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Caesar R.  |  First Impressions 
Rating:
4.0

Hay muchas unidades q impiden el accesso ala yarda, procurator tener mas espacio

JAVIER A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle S.  |  Online Move In 
Rating:
5.0

Folks/team at this U-Haul facility were great, courteous and most helpful. Bud, in particular, checked us in, gave a tour of facility, hours operational and assisted with storage access.

James E.  |  First Impressions 
Rating:
5.0

Very happy

karin j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kendra H.  |  First Impressions 
Rating:
5.0

They to care of our needs.

NAOMI FRANCES L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kent U.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Piotr Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ellwood M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

eric b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brett W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Samuel B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN F.  |  Overall Experience 
Rating:
5.0

The only complaint would be there’s only 1 entrance for all to get in and everyone seems to clog the entrance with cars and uhaul trucks that it’s hard to move in and out during a very hot Saturday — but facility is clean safe and employees very friendly and hard working- thanks

Gillian T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE U.  |  First Impressions 
Rating:
5.0

Markus was so nice and helped us so many times! You have a great guy there!!

Patricia P.  |  First Impressions 
Rating: