I was told my rental was guaranteed or I would get $50â€¦,when I went to pick up my truck it wasn't available so I ended up with a cargo van.JAIME H.
Customer Reviews for U-Haul Moving & Storage of North Shreveport
Shreveport, LA 71107
(@ N Market)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
As always the staff was very friendly and professional from beginning to the end.Jerry C.
I didn't move out on the 8/13/2022.Rhoda G. | Overall Experience
No one told us there would be a deposit held even after I asked. I was told no. Funds were held which put me in a bad financial spot. I wasn't aware of this because again, I asked and was told no!LaSascha P.
Customer Service was awesome.Keep up the awesome work. Thank's!Beatrice P.
Jerri was very nice. We need more people like herAngel T.
Guys working there upon pick up and returning are exceptional. Very nice and polite!!!Angela H.
Customer did not leave a comment.RONNIE P. | First Impressions
Customer did not leave a comment.Larry F.
GoodVeronica R. | First Impressions
Customer did not leave a comment.Karen H.
This facility is subpar at best. The climate control is off sometimes, and who knows for how long/? The hall lighting is sometimes off and the units don't have interior lighting. Complaints aren't taken seriously and the GM seems unconcerned and unwilling to improve the situation. I would never recommend this location for storage! Their rental truck service, however, is much more efficient. The counter help is polite and courteous.Kelly M. | Overall Experience
None they were greatLee S.
Upon move in, my storage unit had to be switched because of the door condition, but the staff switched me promptly with no issues.Treneisha S. | First Impressions
I had a 3:30 pm reservation. After checking in I had to wait a while as no representative came to hook up the trailer. A worker who just arrived came by to assist. It was apparent it wasn't his responsibility but he was great and hooked me up. I returned the trailer 24 hours later. Several hours later I received the receipt charging me for two full days and a late charge. The return time listed was two hours after I returned the trailer. Whether the person working inside is lazy, incompetent, or a crook...I don't know. Regardless, if you decide use this location be very careful!!! I will be pursuing action if they don't remedy this quickly.Ronny K.
Customer did not leave a comment.Jade D.
Customer did not leave a comment.Tim R.
Customer did not leave a comment.Tiamak A.
Make sure what is discussed with customer is on contract. When link is sent to customer it is readable and not in code . Was not able to respond because of this. Also was told that I could return item on date in question before 7pm and it would be the price on contract. But upon return was charged for an extra day because contract had return time at 11. My fault for not questioning more and not able to respond to link. So at drop off I was charged an extra day because it was 4 pm instead of 11.Elizabeth M.
Good people working for you at this location. You need to keep them.David H.
Very easy to work withOra B.
The facility is in below average condition. The A/C in the climate controlled area has been broken/insufficient for MONTHS with no estimated date of repair. There is NO LIGHT in the units and there were rat traps and holes in the walls. I had to leave my things in the unit until I could schedule another time that I could get labor to help me move AGAIN. The person on the counter was very helpful and apologetic but the GM was a complete JERK. He couldn't care less whether my belongings were safe, that the A/C wasn't working sufficiently, or that the unit had a huge hole in the wall into the next unit. Whomever the franchise owner is should lose the privilege of representing Uhaul. This owner is negligent and doesn't represent the quality or service on which Uhaul has built their reputation..0Kelly M. | First Impressions
Fix the online overnight return system! I was charged but returned truck with correct gasCandus B.
Make it more efficient to talk with some oneJohnifo T.
Customer did not leave a comment.eric G.
Customer did not leave a comment.James C.
Couldn't get anyone on the phoneFREDRICK F.
I reserved two climate controlled units and was unable to complete my move in because the second unit was not located in a climate controlled building. The facility is in below average condition and I had to leave the truck locked with my belongings and have to return to the facility this morning to try to get an appropriate remedy. I am having to pay labor again, alter my travel plans, and possibly pay another day for the truck since I was unable to empty its contents and turn in the key. I am very disappointed and exhausted. The uhaul answering service after hours was very sympathetic when I called and did direct me on what to do accordingly. Hopefully this will be resolved easily this morning.Cynthia F. | First Impressions
Customer did not leave a comment.Kimberly S. | Overall Experience
Customer did not leave a comment.Kimberly S.
Customer did not leave a comment.Mario C.
With today economy your prices are to high, you guys are just every other business just taking avantage of people just because you can!!Mark E.
Customer did not leave a comment.Jennifer T. | First Impressions
Customer did not leave a comment.Zaid Z.
Customer did not leave a comment.tammy M.
Give Tyler and staff a raise very professional service!!verdell w. | Overall Experience
Customer did not leave a comment.Kutina S.
The people at U-Haul Hearne Avenue are the friendly, courteous professionals. It was so refreshing to interact with that kind of service. I ended up at the Hearne Avenue location, because the person who works at the Financial Plaza U-Haul acted a total fool upon me entering the building there. He is highly disrespectful, talks to customers in an inflaming tone, is highly condescending. I don't judge people for who or what they are, but I'll judge him. He is an angry woman trapped in a male body, in need of midol! Management PLEASE get rid of that person, or take the U-Haul name off of that establishment. He is bad for business. I will NEVER use that location as long as he is there. As a matter of fact I will take caution in using U-Haul from here on out.Ivy W.
Customer did not leave a comment.N L T.
Customer did not leave a comment.Chris W. | First Impressions
Customer did not leave a comment.JANICE O. | Overall Experience
My experience was great!Patricia M.
Customer did not leave a comment.CRAIG G.
The truck had something going outkittyln C.
I picked up & dropped at the N Market location in Shreveport. My pickup was the fastest I have ever experienced and my drop was fast as well. I can't remember the employees' names but they were both great.SHAYLA L.
Make sue ac works and dolly in truck.VERONICA T.
Again, all was perfect!Scott M.
Customer did not leave a comment.penny D.
Customer did not leave a comment.Patrick Y.
I had know problems. Everything went good.Mary M.
Jerri was very friendly and helpful. She helped me get just the right size truck/van that I needed. I really appreciated all of her help. All so it very easy to return the van. Thanks U-HAULbetty W.
The entire staff was amazing and very helpful and made recommendations that would make the move easier. Great staff you have.JERRY C.
Customer did not leave a comment.Thomas S.
Easy check in and out. Quick and convenient.Shelly M.
Sales rep did not tell me about the $30 service fee. I learned about it later after I read the folded Equipment Conteact that was given to me. Thus is not a location issue, but the 24/7 on line return steps/process is ridiculous and tediouskimberly T.
Everything was excellentWanda C.
Customer did not leave a comment.Shagary G.
I believe all great they are very friendly great servicearchie G.
Everything involved in the physical process was great -- friendly worker, easy pickup process, clean and functional trailer. The online return process went horribly and neither the website or app would accept our images and allow us to return the trailer. 5 stars for the location and employees, one star for the online return process.Erika K.
Tyler has excellent customer service skills Highly recommend his care and expertise.David S.
great JobALISHA B.
Customer did not leave a comment.rickey S.
Customer did not leave a comment.Michelle H.
Customer did not leave a comment.locie G.
Customer did not leave a comment.ACE W.
The employee that rented to us was very quick and knowledgeable with the inside computer app / contract portion of the transaction. But she didn't pay enough attention to what she was doing as she was attaching the trailer to our vehicle. She was distracted by her earbud phone conversation and didn't hook the equipment up correctly. The pigtail wasn't fitted correctly and we had to fix it ourselves after we left in order for the blinkers and lights to work. The trailer wasn't completely on the ball and we had to also fix that ourselves. I feel like the employee knew her job well but was distracted by her personal conversation. Normally that wouldn't be an issue for me, but hauling a trailer in heavy traffic is not the place to find out that its not completely attached. This could have been a bad accident and someone with less experience could have gotten hurt.Anthony D.
The employee (my apologies for missing his name) and the general manager, Tyler have always treated me with respect and ultimate professionalism. I appreciate the attention to detail and personalization they provide.AnneMarie A.
The only thing y'all charge to much per mile...Patrick S.
Customer did not leave a comment.Carlos H.
They did such a great job and the manager at this location of north Shreveport is amazing thank you for your service. The wedding planner. Not only will I recommend, it the only location I use. Thank you all!Kimica R.
Have the equipment I reserved and not have to wait 2 hours to get my equipmentBetty B.
Appliance dolly ordered was not in truck. I didn't get charged for it when I returned equipment, which is fine. I was charged not only my final bill of 78.31 but also the $160.00 hold placed on my account!! When I contacted the U-Haul customer service number I was told it would be 3 to 5 business days before I would get the hold monies back! I worked for U-Haul before and it always took off the hold money when the final bill was submitted, I feel that if I wasn't checking my bank account closely I would be robbed of this money. It needs to be returned to my account immediately!J. Paul H.
I love every moment I spent from renting a truck to storage. Thanks I'm willing to recommend friends and family as well.Luronda D. | Overall Experience
Customer did not leave a comment.Luronda D.
The manager was professional knowledgeable and very kind_ true asset to any company_thanks u-haulmelchizedek S.
Its awesome will love to rent again.Luronda D.
Equipment was not clean on arrival, rode very rough at higher speeds, location did do curbside drop off it was very niceRyan E.
The vehicle dolly only had one functional tie down strap.Thomas C.
Dropped off after hoursMichael P.
Customer did not leave a comment.TIMOTHY T.
Customer did not leave a comment.William B.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.lorita S.
Customer did not leave a comment.andreal j. | First Impressions
The truck ran terrible! The gas hand didn't workKimberly R.
Customer did not leave a comment.Clell D.
Customer did not leave a comment.LaMonica J. | First Impressions
Thanks so much. Costumers was very helpful and very informative and nice. Will love to come back any time.Luronda D. | First Impressions
My uhaul had no running lights. We couldn't use the truck after dark without running the risk of getting pulled over. We rented it for two days and lost several hours of time because the truck wasn't properly maintainedJoshua S.
Customer did not leave a comment.Salina B. | Overall Experience
Customer did not leave a comment.Matthew H.
Customer did not leave a comment.Larry N.
The manager was cheating me on my storage fees. My receipt say 520 ,I pay a payment and it went up to 570 . That's not right. I would like to speak with someone about this matter.my number is 3185255181Gloria P. | Overall Experience
Customer did not leave a comment.Oluwayemisi Yemi O.
this has been a stressful time for my family. UHaul has made it better to know that I can complete the tasks before us.TAMMIEWHB C.
NoneTARA M. | First Impressions
Beverly could have been a little better at her job but otherwise a good.Joshua B.
Customer did not leave a comment.Paul H.
Nothing everything was excellent Thanky You UhailTRINA W.
Customer did not leave a comment.ROBERT C.
Customer did not leave a comment.BOBBIE D.
Tyler and Daniel was very nice curious get me very well my last three visits thank y'allCORY M.
Everything just fineROSEMARIE E.
Customer did not leave a comment.Ralph M.
No problems. The rental process was good and the after hours return was easy.VALERIE P.
Y'all have the right crew, at this location, they know how to meet and greet you!!rosemarie E.
Mr. Washington and staff were so kind and professional. They made a stressful time less chaotic. Thanks, U-Haul!TAMMIE W H B C.
Customer did not leave a comment.ROGERS P.
The two gentleman that waited on me were extremely polite and helpful!CARL Q.
Customer did not leave a comment.JEFFREY C.
Customer did not leave a comment.Carol S. | First Impressions
Have a kiosk for check in just incase a person's phone battery dies during the process of checking in the trailer after hours🤦â€â™€ï¸ or make it able to check in remotely after drop off.BOBBY B.
Customer did not leave a comment.francesca L.
Fast friendly service, the employee who helped me drop off my rental, was eager to do his job and very on pointRyan E.
Customer did not leave a comment.MALIKA M.
Customer did not leave a comment.Mohammad D.
Customer did not leave a comment.Eric E.
The make clerk was very experience, and knowledgeable of everything that goes on thererosemarie e. | First Impressions
Customer did not leave a comment.Chandra P. | First Impressions
I am SO SO glad the manger is gone from the Uhaul price ON north market SO glad he gone Because he was TAKE money from the people That was PAYING there storage and lie TO U in Your facejeanette f. | First Impressions
Customer did not leave a comment.Sanchasity D. | First Impressions
Customer did not leave a comment.audrey t. | Overall Experience
Customer did not leave a comment.MARY B. | Overall Experience
N/Aderrick s. | First Impressions
Customer did not leave a comment.JONATHAN O. | Overall Experience
Customer did not leave a comment.annie r. | Overall Experience
Customer did not leave a comment.LaJoel J. | Overall Experience
We appreciate you for allowing us to be your customer for nearly 7 years. Shall we need your services in the future, we'd surely give you a call. 🌞🗓🧤📦🔐🧹😷 The Graves Family* 🙋🏽♀️🎶🎷🎉GLENDA G. | Overall Experience
Customer did not leave a comment.michael l. | First Impressions
Customer did not leave a comment.Bridget G. | Overall Experience
Customer did not leave a comment.MARVIN M. | First Impressions
My experience of Uhaul self storage have always been great.Clifford P. | First Impressions
I have used Uhaul plenty of times and I am greatly satisfied with the friendly customer serviceMiaoche J. | Overall Experience
I had the storage unit for roughly 8 months and everything looked the same way as I put it in there. No spiderwebs, bugs, moisture, and barely any dust.Mikella O. | Overall Experience
Customer did not leave a comment.ALEX T. | Overall Experience
Customer did not leave a comment.audrey t. | Overall Experience
Customer did not leave a comment.johnnie W. | Overall Experience
Workers were very polite and friendly.!!!!MARY B. | First Impressions
Customer did not leave a comment.Kiachelan K. | First Impressions
Customer did not leave a comment.Anne G. | First Impressions
The people where very nice.The storage areas nice there was no trash revert where. The only problem I had was when have a high storage unit I would like to have a step stole so that I could reach for the things in the back of the storage.Lula T. | Overall Experience
I was billed for a climate controlled unit that was always hot, even after I complained. There was water damage in my unit which ruined my mattress and box spring. Very unprofessional service from this location.NATASHA D. | Overall Experience
Only problem is that if you paid late they don’t automatically open your unit. You have to tell them.OC B. | Overall Experience
I was very satisfied and would go there again.Sandra W. | First Impressions
Customer did not leave a comment.Gerald W. | First Impressions
Thank you!Kimberly J. | Overall Experience
Customer did not leave a comment.nadirah s. | Overall Experience
Customer did not leave a comment.audrey t. | First Impressions
They got rats 🐀lakesha a. | Overall Experience
Hearne location was ah very decent well maintained facility. And the staff was always friendly and helpful 👍JEFFREY G. | Overall Experience
Customer did not leave a comment.Calandra F. | Overall Experience
Customer did not leave a comment.LASHONDA G. | First Impressions
Very Nice And Helpfulsedonia t. | First Impressions
Mr. Aaron and His Staff Are Welcoming, Friendly and Awesome ...I Would Recommend This U-Haul Storage Facility To Anyone In Need Of Their Provided Servicesjanet s. | Overall Experience
Customer did not leave a comment.Ninya E. | Overall Experience
Customer did not leave a comment.TASHONDA G. | Overall Experience
We had the unit for 3 years and never had any problems they even gave us a new more secure lock. Would definitely use againmike w. | Overall Experience
Customer did not leave a comment.yaron h. | Overall Experience
Customer did not leave a comment.DIMITRI H. | Overall Experience
Customer did not leave a comment.summers m. | First Impressions
I found trying to pay my storage rent from your website a bit difficult. The manager at U-HAUL explained how to navigate through the process.We'll see how it goes next time.Lorenzo W. | First Impressions
Customer did not leave a comment.SHEMIKA J. | First Impressions
Was too warm to be considered climate controlled and had a mouse trap insideDavid O. | Overall Experience
Thank youKimberly J. | First Impressions
You'll are awesome❗marilyn t. | First Impressions
Customer did not leave a comment.angela s. | Overall Experience
Customer did not leave a comment.FRANCES C. | First Impressions
Customer did not leave a comment.Allie H. | First Impressions
Customer did not leave a comment.linda m. | Overall Experience
Staff was very courteous and helpful with my questions and didn't rush me. I will recommend this site to my family and friends. I have used another one before but this one is the best one for me.fRANCES c. | First Impressions
I never felt like I've been ripped off before I like I have here. Ripped offAmanda A. | First Impressions
The staff was courteous and helpful.robert p. | Overall Experience
Great place and great customer servicesGay W. | Overall Experience
Very clean storage space. The few time I went into the office, the staff was very friendly.shefelah b. | Overall Experience
Nice friendly peopleShreka S. | Overall Experience
Very happy with Uhaul as a whole.Sharon C. | Overall Experience
Thanks for being there for metony g. | First Impressions
Facility nicer than I thought. I never had any problems.katina p. | Overall Experience
It was a Saturday morning and busy but Aaron never got frustrated with the line of customers. If we had more of him with great customer service Uhaul will be more successful than what you are.Gracie J. | Overall Experience
Love the staff, they are very nice and fast with getting the lease completed.JEFFERY D. | First Impressions
Staff members were very helpful and friendlyGloria B. | First Impressions
We had a great experience and the gentleman had amazing customer service my children and I were very pleased.....BARBARA B. | First Impressions
I never got a call back from Ian; therefore I do not know what my prorated balance is. I called twice and I visited the location once. I vacated the property 12.17.18. I need to know my balance. TIDA S. | Overall Experience
N/AALICIA D. | Overall Experience
Your employees are excellent helpful and accommodating thanksrobert r. | Reservation
Everything was good on reserving a truck. But trying to cancel reservation was a whole different deal. I could not get anyone on the phone to change my first reservation and no answer again when I toKelly W. | Reservation
Excellent ServiceLula M. | Reservation
Very convenient for my needs.Camelia F. | Overall Experience
.Jonathan C. | Overall Experience