Customer Reviews for U-Haul Moving & Storage of North Toledo

1,054 reviews

1739 W Alexis Rd   Toledo, OH 43613

(567) 202-2408

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm

Services at this Location:

Contact Us

(567) 202-2408

1739 W Alexis Rd
Toledo, OH 43613

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

Nichole W. 
Rating:
4.0

Customer did not leave a comment.

Angela B.  |  First Impressions 
Rating:
3.0

I had to ask for a dolly. I understand that it should come standard with trucks..

Mary B. 
Rating:
5.0

Customer did not leave a comment.

Kimberly C. 
Rating:
4.0

Customer did not leave a comment.

james B. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

What a beautiful store

DANIEL K. 
Rating:
4.0

Customer did not leave a comment.

david K. 
Rating:
1.0

Worse service I received ever . Don't plan on coming back . Will refer all my business moves to budget services or Penske . Horrible !

Samuel P. 
Rating:
1.0

I did NOT have a recent uhaul from toledo ohio... so hoping someone didn't use my name

JASON H. 
Rating:
5.0

Customer did not leave a comment.

Marke W. 
Rating:
5.0

Customer did not leave a comment.

Josh S. 
Rating:
4.0

Customer did not leave a comment.

Robert R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carlos d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chadi C. 
Rating:
4.0

The windshield was covered in snow when the truck was collected. There was no ice/snow remover available.

Brittany L. 
Rating:
4.0

Customer did not leave a comment.

Jordan H. 
Rating:
5.0

Customer did not leave a comment.

Doug R. 
Rating:
5.0

Thank u for a great experience I appreciate all your help . The facility was great !

Michelle L.  |  Overall Experience 
Rating:
4.0

Big facilities with many trucks, saved me from huge expense hiring a mover.

Paul R. 
Rating:
5.0

Customer did not leave a comment.

Rob S. 
Rating:
5.0

People where very nice and that always makes a big difference

Francine C. 
Rating:
5.0

Customer did not leave a comment.

empress s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
3.0

Your on-line check in process was terrible. It wasn't stable and fortunately the store was open when I went to get the truck, so I was able to complete the transaction at the counter. Also, the website stated that the inside length of the truck bed was 12' 5". It was actually under 12' and made it difficult to fit 12' lengths of lumber I needed to transport.

Kevin M. 
Rating:
5.0

Great customer service friendly and professional staff

James G. 
Rating:
5.0

Great fast customer service

Bayjuan T. 
Rating:
5.0

Customer did not leave a comment.

jerome B. 
Rating:
5.0

Customer did not leave a comment.

Dominique W. 
Rating:
5.0

Customer did not leave a comment.

Dakota D. 
Rating:
5.0

Very nice facility, clean and we'll maintained.

Kayla L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chad B.  |  Overall Experience 
Rating:
3.0

The person who helped us was not very well-informed and took a long time to check us out.

Jessie H. 
Rating:
5.0

Customer did not leave a comment.

Natasha H. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

Jennifer who took my order was helpful and knowledgeable. Albert was very friendly and helpful. Great experience inside the store and with the vehicle. Thank you all so much.

Mary W. 
Rating:
5.0

Customer did not leave a comment.

Tarleather C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Jennifer W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Toni L. 
Rating:
4.0

Customer did not leave a comment.

Tonyah J. 
Rating:
5.0

All the workers were great! The only problem was I drove the van 16 miles, and I had to put 5 gallons in the gas tank. Either I got screwed by the person who had the van before me not filling it up all the way, or the van gets 3 miles to the gallon. Either way, this was not ideal.

christopher I. 
Rating:
5.0

The facility was very clean easy to access and the staff was always very friendly and helpful.

Sandra M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

lianne w.  |  First Impressions 
Rating:
4.0

CLEAN THE WINDOWS INSIDE AND OUT!!!!!!!!!!!!!!!

Christian F. 
Rating:
5.0

Customer did not leave a comment.

FRANK A. 
Rating:
1.0

Customer did not leave a comment.

Tabatha T. 
Rating:
5.0

Very clean facility. Staff was very nice and helpful. The best part about it was you could pull into the building to load and unload your items and use the carts for your items. If I ever need a storage facility in the future, I will definitely be back.

Kayla M.  |  Overall Experience 
Rating:
4.0

I have issues with the online check in/return app almost every single time I use it. It is more than frustrating- I rent about 8-12 times a year. Needs work!

Tammy C. 
Rating:
5.0

I have dropped of equipment a couple times in the last couple weeks and the personnel and customer service has been incredible!!!!

Chris K. 
Rating:
5.0

Very pleasant employees and experience.

Cindy M. 
Rating:
5.0

Customer did not leave a comment.

SID M. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

There was communication differences between the call centers when I scheduled the pods. 1) Cost. There was an additional fee for delivery to final destination which was not mentioned upon initial schedule. 2) initial schedule, which was made by Toronto call center, allowed me to have pods dropped off Day after Thanksgiving which was closed in Toledo and had to reschedule for Next day. These issues were minor and the customer service I received from Toledo call center and the ladies delivering and picking up pods were exceptional. Would recommend to friends should they need a source to move.

Todd S. 
Rating:
5.0

My visit was very fast. I was in and out in a matter of minutes. The representative was friendly and pleasant. Will definitely be using this location again for my future moving needs. Thanks so much!

Dereck H. 
Rating:
3.0

Customer did not leave a comment.

Melvin A. 
Rating:
3.0

Customer did not leave a comment.

Madison W. 
Rating:
5.0

The picture of the front of the car was very dark in the area that had minor cosmetic damage so I couldn't tell if it was in it or not, otherwise everything was fantastic and easy to follow

Austin L. 
Rating:
4.0

This move was by far the best I've experienced to date. There is less stress involved when your U-box is delivered and you have plenty of time to load them. The worries of storing/transporting them are also eliminated. I'll recommend U-box to anyone who is planning a move!

Nevin C. 
Rating:
5.0

Absolutely tremendous customer service! If I were to grade Shelby and Josh on a scale of 1-10 I'd give them both a 15!!

Spencer E. 
Rating:
1.0

Return call when a customer tries to discuss their charges & experience. I showed the picture of the gas gauge but the app wouldn't let me mark the right level. This caused an additional $50 charge for gasoline. I rent from Uhaul pretty regularly but I'll be using Penske or Hertz from now on.

MELANIE L. 
Rating:
4.0

This is the third hitch I have from uhaul, the first two preformed flawlessly. That Is why I came back to them.

frank B. 
Rating:
5.0

Customer did not leave a comment.

alexia P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TAMARA V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelli H. 
Rating:
5.0

Customer did not leave a comment.

Kristi P. 
Rating:
5.0

Customer did not leave a comment.

Franklin B. 
Rating:
5.0

Always rent from here. Everyone is very happy and great service.

Gary R. 
Rating:
1.0

Way to expensive for just a below average unit, provide worth if you’re gonna charge that much

garrett k.  |  Overall Experience 
Rating:
5.0

Provide regular customers the option to let you store their photo & phone numbers.

Roger D. 
Rating:
5.0

Customer did not leave a comment.

Roosevelt C.  |  Overall Experience 
Rating:
5.0

Very helpful staff - sorry i didn't get their name, but dropping off was quick and easy.

Theresa S. 
Rating:
5.0

Customer did not leave a comment.

Dean S. 
Rating:
5.0

Customer did not leave a comment.

Kelli H. 
Rating:
3.0

Customer did not leave a comment.

Wesley B. 
Rating:
5.0

Was able to get all equipment except appliance dolly I had reserved but overall perfect for all other needs

Kelli H. 
Rating:
5.0

Customer did not leave a comment.

Shanika G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristen A. 
Rating:
5.0

Customer did not leave a comment.

greg Y. 
Rating:
5.0

Customer did not leave a comment.

jason G. 
Rating:
3.0

I WAS TOLD I WAS GETTING A TRUCK EITH A FULL TANK OF GAS AND TO RETURN IT WITH A FULL TANK OF GAS. I FILLED IT JUST TILL IT CLICK OFF FULL. I HAD ONLY DRIVEN 39 MILES YET IT TOOK 12.5 GALLONS TO FILL UP!

JAMES S. 
Rating:
5.0

I've been leasing from Uhaul for approx 10 years and never have I had a truck in the condition of the one they gave me for a 7 day trip. There was sticky on the steering wheel and something was across the dash making it difficult to read the speed. The sun visor kept hitting me in the face and finally had to remove it. The door to the truck did not open smoothly had to use a hammer to get it open the first couple of times. There was no grip bar on the back of the truck. The insulation around the door keep coming off and tripping me as I exited the truck. The lights on the dash disappeared on the way home but came back on after about an hour. The truck ran okay no problems there just the other issues making the trip difficult. I believe that must be the oldest truck in operation. It would have been alright had I not been going on a long trip. I pay a lot of money to rent your trucks and this one did not live up to the standard I have come to expect from Uhaul.

marilyn W. 
Rating:
3.0

Just don't like prices going up

Ashley W.  |  Overall Experience 
Rating:
3.0

Well when they offer coverage for $14.00 that covers $5,000 in damages. They should include that if something happens you may be responsible to pay a deductible.

Cassandra V. 
Rating:
5.0

Thanks

Zandra W.  |  Overall Experience 
Rating:
4.0

Wasn't used to transactions being completed over the phone. Not sure how that might change?

David T. 
Rating:
3.0

Customer did not leave a comment.

Cindy L. 
Rating:
5.0

Very clean and appreciate the bathroom and water fountains.

Stacy T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Zandra W. 
Rating:
1.0

Customer service people who know the equipment. The car tow they recommended was the wrong one for the car I was moving. Total waste of money

Ron G. 
Rating:
2.0

Was having u box pulled. Called 3 days in advance When went to counter customer service reps were rude and had no knowledge of the order The box was pulled and staged properly but the customer service people were ignorant and rude

scott M. 
Rating:
5.0

Tho tow dolly was perfect towing ! No zigzag going down the road ! I have a few different ones and this one is the best ! The staff was great in our fast !

gary D. 
Rating:
5.0

The manager Shelby went above and beyond to make sure my needs were met and accommodated me by not charging extra month of storage because I had my items moved out by the end of the business day on November 1st. I love this location of U-Haul the employees are very friendly and knowledgeable.

Denena E. 
Rating:
1.0

I'm done with Uhaul. You people first go to Detroit then Inkster and then made go to Toledo Ohio for a truck I made reservations for a month in advance. I was not properly compensated for having to drive 48 miles there and back to Ohio. The Janky automotive shop/ Uhaul place said there Wi-Fi is down they'll email a receipt. They claimed they took pictures that there is trash and charged 25 for BS cleaning fee. This a lie I did not leave trash. Lastly I never got a call back from inkster to fix issue and Uhaul charged me anther 50 and claim they can't see the charge.

Ali S. 
Rating:
3.0

They charged me twice and I haven't received my refund.

KENYETTA JUNICE L. 
Rating:
5.0

It was amazing..

Justin M. 
Rating:
5.0

Customer did not leave a comment.

Danielle W. 
Rating:
3.0

Customer did not leave a comment.

John K. 
Rating:
3.0

Customer did not leave a comment.

caleb E. 
Rating:
5.0

Customer did not leave a comment.

kevin B. 
Rating:
5.0

Always a good experience Crew is the best they are polite helpful and fast I hated experiences at other uhaul locations but Toledo North is banging

Lauren H. 
Rating:
4.0

Customer did not leave a comment.

SHELLY S. 
Rating:
5.0

Very friendly, helpful, upbeat

Patricia S. 
Rating:
4.0

Customer did not leave a comment.

Daniel G. 
Rating:
5.0

Customer did not leave a comment.

Jakya W. 
Rating:
4.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

If I ever have to move or need a storage facility THIS ONE WILL BE MY CHOICE. THANK YOU FOR EVERYTHING.

Donna w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melisa W. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS B. 
Rating:
5.0

Customer did not leave a comment.

TONYA L.  |  First Impressions 
Rating:
4.0

The van has a very bad smell I had to open the windows all the time I couldn't take the bad smell coming from back cargo

dani E. 
Rating:
3.0

Customer did not leave a comment.

Carolyn I. 
Rating:
5.0

Customer did not leave a comment.

Jessie H. 
Rating:
2.0

You can explain how someone moving locally have 122 miles I'm not a happy customer and I'm disputing this

Latasha J. 
Rating:
5.0

Only comment on location was maybe pay a little more attention to the people waiting in line. At least acknowledge the people waiting in line. “We will be with you in a moment”. Nothing. Reilly changed my mind with his excellent help!! Would go back!

Alecia H. 
Rating:
4.0

Customer did not leave a comment.

Amy L. 
Rating:
5.0

Customer did not leave a comment.

Alan A. 
Rating:
5.0

Get rid of milage cost

matthew C. 
Rating:
2.0

The assistant manager on the Alexis location, Shelby, needs better customer service.

Henry G. 
Rating:
5.0

A gentleman by the name of Percy provided me excellent customer service! He couldn't of made my move any easier or any smoother!

Spencer E. 
Rating:
5.0

Customer did not leave a comment.

Kenneth C.  |  Overall Experience 
Rating:
5.0

Great service, no problems at all

TERRY B. 
Rating:
5.0

Customer did not leave a comment.

Patricia B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Margaret P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michelle L.  |  First Impressions 
Rating:
5.0

Thank you so much for your wonderful service...your company was a life saver..I will definitely recommend you to everyone who asks

elizabeth r.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Angie Beauta B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zandra W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Beverly J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adam H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kendall C.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Mary B.  |  First Impressions 
Rating:
5.0

Big THANK you to Spencer for quick sign up and Military discount. Appreciate that he supports Military service.

Elizabeth S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALEXANDRA F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

alexia P.  |  First Impressions 
Rating:
5.0

They were very patient and informative. Very nice employees.

Harlene W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jamie C.  |  First Impressions 
Rating:
5.0

Honestly it was a perfect experience, the only downfall was the consistent price changes.

Ryan R.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Alison F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ken D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amber I.  |  First Impressions 
Rating:
5.0

Great People!

Tavares N.  |  First Impressions 
Rating:
5.0

The supervisor is a very super person and his staff..would recommend to everyone..🎊🎈🎉🎈😁

Kai t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Celeste J E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathryn M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Natasha G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sheryl M.  |  First Impressions 
Rating:
5.0

Never used another self storage unit

Angeli E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHAWNA S.  |  Overall Experience 
Rating:
5.0

This is the best storage facility I have worked with. They are very professional and the facility is well equipped.

ron b.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Aida S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Candace B.  |  Overall Experience 
Rating:
5.0

I felt very secure and that my belongings were safe and clean. I was there for 2 years never had any kind of problem. Thankyou

Wiesje W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

James G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frank M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Paul G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

steve h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

steve h.  |  Overall Experience 
Rating:
4.0

they couldn't stop the fricking alarm from going off every time I went to my unit!

Ray J.  |  Overall Experience 
Rating:
5.0

Was very helpful in trying to figure out my needs and is willing to accommodate me if I would need more space.

michelle j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

sandy D.  |  Overall Experience 
Rating:
4.0

Needs 24 hour access

blair g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHAWNA S.  |  First Impressions 
Rating:
5.0

Great people who actually like what they do so hard to come by. Would highly recommend them for transportation/storage..

Ethan B.  |  First Impressions 
Rating:
4.0

The only thing that I dont feel is fare is I moved out of my storage a week after I paid the rent 128.00, but even though I had 3 weeks left of unused storage they said I don't get anything back, they dont prorate😔...is this true. 419 360 0308

Sandra H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jacalyn e.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Layton Emil Y.  |  Overall Experience 
Rating:
5.0

People at the desk very helpful , and very polite

Kaylee V.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kenesha J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kimberly t.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Craig M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Andrew H.  |  First Impressions 
Rating:
1.0

The girl at the counter was rude! She did not want to show me where the truck I rented was at until her coworker told her to nor did she show me where my storage was at or how to access it! Her customer service skills suck!!!!’

Tinika W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathleen S.  |  Overall Experience 
Rating:
3.0

Didn't appreciate price increase.

James J.  |  Overall Experience 
Rating:
5.0

My wife and I was very pleased with our experience at U-Haul storage, the whole staff was friendly and everybody we had to deal with was always willing to help. Great Job!!

Michael K.  |  Overall Experience 
Rating:
1.0

Spencer, the manager was helpful. The other worker Shelby had a poor attitude and did not relay pertinent information to me that would have saved me time and resources. However , her manager Spencer did a great job at helping me out with a lock removal and lessening my fees for my storage because I was 2 weeks late with rent. I appreciated his graciousness. The storage locks were broken and i had to move units twice. The hours were inconvenient because I had to get them to take their lock off in order to access my outside unit. At night there was no lighting. Overall there were problems and the employee Shelby made me feel so anxious about evening coming there to get things from my unit. Overall I strongly disliked the experience.

megan j.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

STEFAN P.  |  Overall Experience 
Rating:
2.0

When I went to pick up my stuff in my storage I was unable to get into it with my card, nor were the two ladies working knew what they were doing and kept hanging up the intercom on me while trying to figure it out. So I just had to go into the unit with the alarm going off being their own workers didn't even know how to let me access my storage! Useless and not helpful. Then I received a charge for gas for the truck I rented and honestly when I first got the Truck there was barely no gas in the truck as it is, I'm not going to put gas in a truck that I didn't personally use up. Clearly the truck wasn't properly seen prior to me. Then the fact I received an email stating that I got a free month of storage is a joke. Rates are far over-rated and honestly services weren't that great!

Michelle P.  |  Overall Experience 
Rating:
4.0

The whole staff here were absolutely wonderful to deal with extremely helpful and pleasant!

Charles B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janis H.  |  Overall Experience 
Rating:
5.0

It was convenient. Wish I would have rented both of my storage units there.

Patricia C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THOMAS B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cindy S.  |  Overall Experience 
Rating:
4.0

Someone needs clean up after sloppy customers. When I was there there was all kinds of stuff left behind.

Doug V.  |  Overall Experience 
Rating:
4.0

Nice storage unit but pretty expensive.

Carrie S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bruce G.  |  First Impressions 
Rating:
5.0

Big THANK you to Spencer and his team. I am very grateful for the quality service and security you have that kept my valuables safe while using your storage facility

Elizabeth S.  |