Customer Reviews for U-Haul Moving & Storage of North Toledo

918 reviews

1739 W Alexis Rd   Toledo, OH 43613

(567) 202-2408

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(567) 202-2408

1739 W Alexis Rd
Toledo, OH 43613

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Patricia B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Margaret P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michelle L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chuck R. 
Rating:
4.0

Customer did not leave a comment.

Dave R. 
Rating:
5.0

Customer did not leave a comment.

Frankie R. 
Rating:
5.0

Echo and Janelle were particularly helpful and friendly during this whole process. I would highly recommend U-box over PODS or any other competitor. The price, flexibility, and friendliness were unmatched.

Kyle M. 
Rating:
5.0

Customer did not leave a comment.

WM M. 
Rating:
5.0

The online check in and return process is a tad involved but went smoothly.

Erica S. 
Rating:
5.0

Every thing went very well. Pick up and drop off was fast. 2 small issues found a very low tire. It was quickly addressed but if i hadnt found it would have most likey resulted in a blow out. Also the ratchet straps really could use some lube they are barely free enough to work.

John D. 
Rating:
5.0

Thank you so much for your wonderful service...your company was a life saver..I will definitely recommend you to everyone who asks

elizabeth r.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Angie Beauta B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zandra W.  |  First Impressions 
Rating:
5.0

Everything was perfect.

Joseph S. 
Rating:
1.0

Return experience sucked. Website won't upload pictures. Had to call support. Very annoying!!!!

Jenna S. 
Rating:
5.0

Customer did not leave a comment.

Roger D. 
Rating:
5.0

Customer did not leave a comment.

Beverly J.  |  Overall Experience 
Rating:
2.0

Better management

Richard M. 
Rating:
5.0

Customer did not leave a comment.

Adam H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wade J C. 
Rating:
5.0

Customer did not leave a comment.

Carl T. 
Rating:
5.0

Customer did not leave a comment.

Vashayla W. 
Rating:
5.0

Would like to know the average mpg of the newer 26' trucks. I usually fill the units based on 7mpg and that appears to be too much.

Roger D. 
Rating:
5.0

Pleasant and helpful service.

Doug R. 
Rating:
5.0

Customer did not leave a comment.

Ronald S. 
Rating:
5.0

Customer did not leave a comment.

Amanda G. 
Rating:
5.0

Customer did not leave a comment.

Kevin C. 
Rating:
5.0

Customer did not leave a comment.

Alison G. 
Rating:
5.0

Customer did not leave a comment.

Kendall C.  |  First Impressions 
Rating:
5.0

Was surprised driving this truck for 5 days. It was good on fuel for a 8 cyl. Thanks

HAROLD A. 
Rating:
1.0

Was hour late in returning truck was charged for another day . Not right was not reserved yor anyone was at end of day very disappointed

Thomas G. 
Rating:
5.0

Customer did not leave a comment.

Terrianne F. 
Rating:
3.0

Customer did not leave a comment.

Mary B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael N. 
Rating:
4.0

Customer did not leave a comment.

Karen A C. 
Rating:
5.0

Customer did not leave a comment.

robert P. 
Rating:
4.0

Truck was a gentle ride at all. It was almost bone jarring over bumps.

Brennan D. 
Rating:
4.0

Customer did not leave a comment.

kary jr D. 
Rating:
5.0

Customer did not leave a comment.

Anthony K. 
Rating:
3.0

Get rid of older trucks. The one I was driving was all over the road and had a bad shaking at the steering wheel when stopping. Clearly someone missed the some things on the inspection.

Brandon B. 
Rating:
4.0

Customer did not leave a comment.

Al L. 
Rating:
5.0

The site was fine. But I live 15 miles from this site and others are much closer.

Martin R. 
Rating:
3.0

We reserved a trailer on the south side of town and we're surprised to fins out that the pick up location was more than double the mileage from our house.

Donald F. 
Rating:
4.0

Customer did not leave a comment.

Cynthia G. 
Rating:
4.0

I couldn't adjust the right mirror so I made do by checking it every minute. Fortunately, I drove on the highway. The staff was minimal at this location at 8 am on a Saturday.

Dirk W. 
Rating:
5.0

All good

William D. 
Rating:
5.0

Customer did not leave a comment.

John N. 
Rating:
5.0

Customer did not leave a comment.

Eric S. 
Rating:
5.0

Customer did not leave a comment.

Phillip B. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

Carl E. 
Rating:
5.0

Customer did not leave a comment.

julie E. 
Rating:
5.0

Big THANK you to Spencer for quick sign up and Military discount. Appreciate that he supports Military service.

Elizabeth S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard M E. 
Rating:
5.0

Customer did not leave a comment.

Gerald B. 
Rating:
5.0

From start to finish, it was a great experience!

DARREN R. 
Rating:
4.0

Customer did not leave a comment.

Randall S. 
Rating:
5.0

Customer did not leave a comment.

Anthony P. 
Rating:
5.0

Nothing

Ron P. 
Rating:
5.0

Customer did not leave a comment.

Keith R. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
4.0

Customer did not leave a comment.

KERRY B. 
Rating:
5.0

Customer did not leave a comment.

Andrew T. 
Rating:
5.0

Customer did not leave a comment.

Jesse M. 
Rating:
4.0

The air conditioner in truck didn't work

Kerry B. 
Rating:
5.0

Customer did not leave a comment.

Linda F. 
Rating:
5.0

Tune up the older trucks.

RAY W. 
Rating:
5.0

Customer did not leave a comment.

Jonathan G. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDRA F.  |  Overall Experience 
Rating:
5.0

The gentleman that waited on me was very efficient and through...I was in and out in less than 15 mins....also I rented a van and it was brand new and clean and good on gas...I rent from them frequently and the newer location on Alexis Rd. has a great selection of vehicles..I like the option of either walking in or renting online. When I returned the Van someone came out promptly to inspect the vehicle and I was on my way in less than 10mins....I also opted for a receipt online which took less time....They will have my repeated business....

Evelyn S. 
Rating:
5.0

Great customer service and a wonderful van to rent. I couldn't be happier with my experience!

Constance O. 
Rating:
5.0

Customer did not leave a comment.

Corey A. 
Rating:
4.0

Customer did not leave a comment.

alexia P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
4.0

Customer did not leave a comment.

Greg H. 
Rating:
5.0

Customer did not leave a comment.

Kim J. 
Rating:
3.0

An equipment complete is already filed. The vehicle never should've been rented. The transmission was not downshifting when trying to stop. I had to place the vehicle in neutral in order to stop to prevent damage to the engine. Also there was very little gas in the vehicle. I had to immediately put gas in it to drive it.

Susan V. 
Rating:
3.0

UHaul corporate again changed my needed drop off point, mid reservation this time. Again the location was out of the way. And not where it was confirmed upon pickup. Additionally, the drop off location was not informed of this change and initially asked us to take the trailer back 400 miles.

Tiffany B. 
Rating:
5.0

Customer did not leave a comment.

TERESA W. 
Rating:
5.0

Great customer service

CARLUS B. 
Rating:
2.0

This location was severely understaffed for a busy Sunday morning. There was a line 9 people deep with initially no employees in the building. Then 1 employee began helping customers and after 15 minutes a second employee came to help.

David F. 
Rating:
5.0

Everything was perfect! Online sign up was fantastic. Service every step of the way was excellent. Great people, flexible when things changed on my end, everything as described and on time. LOVED the online, no sales pressures, thorough, very easy. Nothing personal, but I hope this was the last move of my life...! Kudo's

Thomas L. 
Rating:
3.0

Poor customer service during the return and after. Don't expect them to answer any questions you may have regarding your bill.

Kenney M. 
Rating:
4.0

Customer did not leave a comment.

Chris A. 
Rating:
3.0

When I booked I asked if they offered discounts: UAW, Jeep, Chevy, senior Citizens ETC he said no yet I have heard of friends that have received discounts!!!!! SMH

Eric P. 
Rating:
4.0

Customer did not leave a comment.

Lynette P. 
Rating:
4.0

Customer did not leave a comment.

Jerry L. 
Rating:
1.0

As far as the truck rental, they should say…19.95 for the truck, 9.95 (10 miles) for mileage and .99 per mile after that. They pretend like you get 10 miles and anything over that is .99 cent per minute. When you return the truck it's totally different!

Tinika W. 
Rating:
5.0

Customer did not leave a comment.

Shante T. 
Rating:
5.0

They were very patient and informative. Very nice employees.

Harlene W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jamie C.  |  First Impressions 
Rating:
5.0

Honestly it was a perfect experience, the only downfall was the consistent price changes.

Ryan R.  |  Overall Experience 
Rating:
3.0

Did not use the drop off location... the truck had to be picked up by a tow truck.

Lisa H. 
Rating:
3.0

Customer did not leave a comment.

Alison F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Nothing

Jeffrey O. 
Rating:
5.0

Customer did not leave a comment.

Tom M. 
Rating:
5.0

Customer did not leave a comment.

Chaz L. 
Rating:
5.0

Customer did not leave a comment.

Nicole M. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Customer did not leave a comment.

Theresa M. 
Rating:
3.0

Customer did not leave a comment.

Lolita F. 
Rating:
5.0

Customer did not leave a comment.

Amy M. 
Rating:
4.0

Customer did not leave a comment.

Sheri V. 
Rating:
5.0

Customer did not leave a comment.

Angela S. 
Rating:
5.0

Customer did not leave a comment.

RAY V. 
Rating:
5.0

Customer did not leave a comment.

DeMonte D. 
Rating:
3.0

I did all the online reservation criteria and check in, and had to re do everything at the store. Seemed disorganized and redundant z

Josh H. 
Rating:
5.0

Customer did not leave a comment.

Daniel R. 
Rating:
5.0

The service was absolutely excellent from start to finish. The box arrived in my location almost a week ahead of schedule. With an appointment it was easy to go to the U haul location and unload the box ourselves. I will highly recommend!

Mary Ann K. 
Rating:
5.0

Customer did not leave a comment.

katherine P. 
Rating:
5.0

Customer did not leave a comment.

Ken D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laurie S. 
Rating:
4.0

Customer did not leave a comment.

Braden K. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

The Gal on the phone after I made the reservation was Outstanding, but she told me where to pick up boxes and when I got to Alexis store they didn't know I was coming. I had to start the conversation all over again.

Phyllis K. 
Rating:
4.0

Truck had a very bad marijuana smell.

Edward A. 
Rating:
5.0

Customer did not leave a comment.

Amber I.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Victor E. 
Rating:
5.0

Great People!

Tavares N.  |  First Impressions 
Rating:
5.0

The supervisor is a very super person and his staff..would recommend to everyone..🎊🎈🎉🎈😁

Kai t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Celeste J E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathryn M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Natasha G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sheryl M.  |  First Impressions 
Rating:
5.0

Never used another self storage unit

Angeli E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHAWNA S.  |  Overall Experience 
Rating:
5.0

This is the best storage facility I have worked with. They are very professional and the facility is well equipped.

ron b.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Aida S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Candace B.  |  Overall Experience 
Rating:
5.0

I felt very secure and that my belongings were safe and clean. I was there for 2 years never had any kind of problem. Thankyou

Wiesje W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

James G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frank M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Paul G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

steve h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

steve h.  |  Overall Experience 
Rating:
4.0

they couldn't stop the fricking alarm from going off every time I went to my unit!

Ray J.  |  Overall Experience 
Rating:
5.0

Was very helpful in trying to figure out my needs and is willing to accommodate me if I would need more space.

michelle j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

sandy D.  |  Overall Experience 
Rating:
4.0

Needs 24 hour access

blair g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHAWNA S.  |  First Impressions 
Rating:
5.0

Great people who actually like what they do so hard to come by. Would highly recommend them for transportation/storage..

Ethan B.  |  First Impressions 
Rating:
4.0

The only thing that I dont feel is fare is I moved out of my storage a week after I paid the rent 128.00, but even though I had 3 weeks left of unused storage they said I don't get anything back, they dont prorate😔...is this true. 419 360 0308

Sandra H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jacalyn e.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Layton Emil Y.  |  Overall Experience 
Rating:
5.0

People at the desk very helpful , and very polite

Kaylee V.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kenesha J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kimberly t.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Craig M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Andrew H.  |  First Impressions 
Rating:
1.0

The girl at the counter was rude! She did not want to show me where the truck I rented was at until her coworker told her to nor did she show me where my storage was at or how to access it! Her customer service skills suck!!!!’

Tinika W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathleen S.  |  Overall Experience 
Rating:
3.0

Didn't appreciate price increase.

James J.  |  Overall Experience 
Rating:
5.0

My wife and I was very pleased with our experience at U-Haul storage, the whole staff was friendly and everybody we had to deal with was always willing to help. Great Job!!

Michael K.  |  Overall Experience 
Rating:
1.0

Spencer, the manager was helpful. The other worker Shelby had a poor attitude and did not relay pertinent information to me that would have saved me time and resources. However , her manager Spencer did a great job at helping me out with a lock removal and lessening my fees for my storage because I was 2 weeks late with rent. I appreciated his graciousness. The storage locks were broken and i had to move units twice. The hours were inconvenient because I had to get them to take their lock off in order to access my outside unit. At night there was no lighting. Overall there were problems and the employee Shelby made me feel so anxious about evening coming there to get things from my unit. Overall I strongly disliked the experience.

megan j.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

STEFAN P.  |  Overall Experience 
Rating:
2.0

When I went to pick up my stuff in my storage I was unable to get into it with my card, nor were the two ladies working knew what they were doing and kept hanging up the intercom on me while trying to figure it out. So I just had to go into the unit with the alarm going off being their own workers didn't even know how to let me access my storage! Useless and not helpful. Then I received a charge for gas for the truck I rented and honestly when I first got the Truck there was barely no gas in the truck as it is, I'm not going to put gas in a truck that I didn't personally use up. Clearly the truck wasn't properly seen prior to me. Then the fact I received an email stating that I got a free month of storage is a joke. Rates are far over-rated and honestly services weren't that great!

Michelle P.  |  Overall Experience 
Rating:
4.0

The whole staff here were absolutely wonderful to deal with extremely helpful and pleasant!

Charles B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janis H.  |  Overall Experience 
Rating:
5.0

It was convenient. Wish I would have rented both of my storage units there.

Patricia C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THOMAS B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cindy S.  |  Overall Experience 
Rating:
4.0

Someone needs clean up after sloppy customers. When I was there there was all kinds of stuff left behind.

Doug V.  |  Overall Experience 
Rating:
4.0

Nice storage unit but pretty expensive.

Carrie S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bruce G.  |  First Impressions 
Rating:
5.0

Big THANK you to Spencer and his team. I am very grateful for the quality service and security you have that kept my valuables safe while using your storage facility

Elizabeth S.  |  Overall Experience 
Rating:
4.0

The manager was very cool

Jennifer M.  |  Overall Experience 
Rating:
5.0

The best

HARRY K.  |  First Impressions 
Rating:
5.0

Outstanding staff..all willing to assist...

Garold D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dionne J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jordan S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JANET T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LARON W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Craig G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Lisa E.  |  Overall Experience 
Rating:
1.0

I was told in email and on the website that I would receive a free month of storage if I also rented a truck. I followed the instructions but I have not received any information about a free month of storage.

Skyler S.  |  Online Move In 
Rating:
5.0

I am not new to moving, and I always use U-Haul. The staff at this store was AMAZING. The best team I’ve dealt with so far with this company. I had a storage unit and then needed a moving truck for a one way out of state move. They went above and beyond to accommodate my circumstances & always gave stellar customer service!! Please give them RAISES- they deserve it! Thank you again team Alexis/Jackman!! You guys are awesome! -Brittney

Brittney T.  |  Overall Experience 
Rating:
4.0

The phone # listed is not a direct line to the facility. I needed to go to the facility to get my question answered. The day I moved out the door to enter the facility was broken which caused an extra hour to load. I had hired a moving company, which added cost.

karen m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RONNIE H.  |  First Impressions 
Rating:
5.0

Kassidy K, my service person was very helpful. She walked outdoors and showed me how to use the key pads. She was courteous and understanding. The facility is very clean and bright inside. Unloading my items was easy with the sliding doors and the carts directly inside. This storage facility outshines the Lock it up unit I had for only one month. I left it because it dark inside, not climate controlled, and not user friendly in any way.

Dawn K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MWANIKI J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Asia M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cindy S.  |  First Impressions 
Rating:
5.0

Great customer service with many thanks to staff Spencer..Kassidy..Kyla and Blondie they really went the extra mile for me and my storage needs...thank you😁

Lynn V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Loi T.  |  Overall Experience 
Rating:
5.0

The young lady that assisted me was exceptional to be honest. She went above and beyond to help!!

Ryan R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

anthony q.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tracy C.  |  Overall Experience 
Rating:
5.0

U-Haul helped my family and I through a very difficult time. Very kind, helpful, sweet people who work there!

Rene D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Greggory B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AARON G.  |  Overall Experience 
Rating:
5.0

Highly recommend!

David W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Charles P L.  |  First Impressions 
Rating:
5.0

Loved your sales lady, so professional and helpful her name was Kassidy and my first time and will tell others how super nice it is there! Carts to carry your belongings and code for safety and temperature controls!

Janis H.  |  First Impressions 
Rating: