Customer Reviews for U-Haul Moving & Storage of North Toledo

271 reviews

1739 W Alexis Rd   Toledo, OH 43613

(567) 202-2408

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(567) 202-2408

1739 W Alexis Rd
Toledo, OH 43613

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Julian V. 
Rating:
4.0

I received a text every hour saying I have 5 hours left, 4 hours left, 3 hours left... etc. It was annoying to say the least when your moving and have to check texts when you are waiting a specific text. It felt as if you were more interested in getting the 24 hour rental back in 6 hours than you were customer satisfaction.

Timothy S. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
4.0

Customer did not leave a comment.

Chelsea H. 
Rating:
5.0

Excellent customer service

Jason H. 
Rating:
5.0

Great service! There was even a little misinformation on my part and it was corrected without me having to be present. A++ as I did not have the time to return to the store.

Jonathon S. 
Rating:
5.0

Customer did not leave a comment.

Ahlia H. 
Rating:
5.0

The reason I moved out now, was that I was going to move back east and I was packing things up and cleaning out.

Beverly W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thalia G. 
Rating:
5.0

Excellent, fast service.

Ricky M. 
Rating:
5.0

Great customer service

Derrick D. 
Rating:
5.0

Customer did not leave a comment.

Brenzetta W. 
Rating:
5.0

amazingly cheaper

Haley M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jamey S. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE V. 
Rating:
5.0

Everything worked out perfectly and was clean and operable. The people that assisted me were wonderful too. They were very thorough and informative with all the details of the rental.

Melissa H. 
Rating:
5.0

SUPER EFFICIENT. Staff very knowledgeable.

John P. 
Rating:
5.0

Customer did not leave a comment.

Robert B.  |  First Impressions 
Rating:
4.0

I'm not available lot of times during the day

Joe M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth H.  |  First Impressions 
Rating:
1.0

got billed 4 xtra days because they did not do the return correctly

PAULRAFIC J. 
Rating:
5.0

We called them 20 minutes before closing. The wrong return place was put on our sheet. Sarah and another woman stayed until 15 minutes after closing time to unhook our car so we could leave after a grueling 14 day ice and snow storm trip...Great workers

LUANN B B. 
Rating:
1.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

I was perfectly happy with all of your service and equipment. All in excellent condition and ready to pick up and go!

Pamela P. 
Rating:
5.0

Customer did not leave a comment.

GARY LEE B. 
Rating:
5.0

Quickest pick-up I have ever had with UHaul.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Thomas R. 
Rating:
5.0

Great customer service. There was a lot of communication to make sure that everything happened as it should have. Friendly people.

helen K. 
Rating:
4.0

Customer did not leave a comment.

Brett B. 
Rating:
4.0

Customer did not leave a comment.

Gary B. 
Rating:
5.0

Customer did not leave a comment.

Thomas R. 
Rating:
5.0

Great Service!

ramona S. 
Rating:
5.0

Customer did not leave a comment.

Stanley H. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Show gas gauge in my account

Bruce S. 
Rating:
4.0

The uhaul app is broken.during the return It all worked until it did not allow me to take a picture. I ended up calling the 800 number to complete the return .

Stephen L. 
Rating:
1.0

Customer did not leave a comment.

Rick V. 
Rating:
5.0

Customer did not leave a comment.

Mark A. 
Rating:
5.0

They have worked with me on paying my storage units late when I wasn’t able to make payment. Best place to do business with!

Amy M.  |  First Impressions 
Rating:
5.0

the ladies who took care of my reservation were efficient, courteous & very helpful.

David M. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

Marc D. 
Rating:
5.0

Second time in two weeks I've rented from this location and will definitely keep going back. Staff are polite and professional.

Scott S. 
Rating:
5.0

Customer did not leave a comment.

Greggryalbert N. 
Rating:
4.0

I dropped off after close so cant answer. But being able to drop off after close is a big reason i will always use u haul

Brian B. 
Rating:
5.0

The minute I arrived, the Uhaul service staff met me to go over my Uhual for turn in. She thanked me for using Uhaul services. I would definitely use Uhaul again and again.

CINDY DARLENE F. 
Rating:
4.0

NOT AT THIS TIME

Albert R. 
Rating:
5.0

Customer did not leave a comment.

Garrett P. 
Rating:
5.0

Everyone has above average customer service but Spencer and Kyla are outstanding!

Alice R.  |  First Impressions 
Rating:
5.0

Thanks !

Alta R. 
Rating:
5.0

Customer did not leave a comment.

Melissa W. 
Rating:
5.0

Trailer towed great.

Renee M. 
Rating:
5.0

Very pleased.great customer service.

STEVENDOUGLAS H. 
Rating:
5.0

Customer did not leave a comment.

Jamie H. 
Rating:
5.0

I have no complaints, the receptionist was very nice, thank you

Theresa D. 
Rating:
5.0

Liked being able to come and go when I needed. And when I needed something, there was someone to assist.

Cynthia C.  |  Overall Experience 
Rating:
5.0

Love the staff Spencer the man helpful and very nice thanks so much to the whole staff

Avina H.  |  First Impressions 
Rating:
5.0

Very clean, safe, and secure. 👍👍

MELANIE C.  |  Overall Experience 
Rating:
5.0

It was great to see such a nice job done with this location. Everyone was always very helpful and nice. The inside storage made me feel like my stuff was a lot safer.

Tara P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly B. 
Rating:
3.0

Not the fault of the Alexis location but the whole reservation situation was terrible. Calling me the day before to let me know they don't have the right trailer so I can get another trailer at a different location and then they call me the evening before and tell me they don't have a trailer for me was unacceptable. Eventually the next day I did get one but had to go to a different location and delay my trip back to Jasper. The workers at the Alexis location were great which was appreciated.

Mark N. 
Rating:
2.0

Customer did not leave a comment.

Candace B. 
Rating:
4.0

Customer did not leave a comment.

CHARISE M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William A. 
Rating:
5.0

Customer did not leave a comment.

Brad W. 
Rating:
5.0

Very Nice Facility. Staff was helpful and knowledgeable. Facility was clean and secure!

Timothy K.  |  Overall Experience 
Rating:
4.0

price is high but is OK for me. If I decide to stay for 1 year, I will ask for 1/2 off if not I will probably only be there for 2 months. But the people are very nice.

Joe M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Overall a good transaction. I would use Uhaul again.

douglas C. 
Rating:
5.0

Echo went above and beyond helping with the drop off/pick up at our first location. Wanted to give a special shout out to her!

Hannah C. 
Rating:
5.0

Easy checkout and drop-off. Friendly and at a fair price.

Jon B. 
Rating:
5.0

Customer did not leave a comment.

Laurie T.  |  Overall Experience 
Rating:
3.0

The motion sensor lights were the most inconvenient thing. Everytime I was getting things from my unit, the lights would turn off if I didn’t physically walk out into the hallway and wave my arms. I was left in the pitch dark so many times having to find my way back out to the hallway without falling over anything. Super annoying. As for the staff, there was one time I walked all the way back to my storage unit and it had a red slip on it saying my access has been taken away due to lack of payment. I never received a phone call, text, email about when my payment was due. I have never gotten a unit before and didn’t know if I just paid in full once I was done using it or what. So I had to go to the office and two girls were standing there just staring at me. They didn’t even say hello. The first thing the girl said was “ smith the last name ?” Not only did I find it rude but also creepy. Not sure if they were watching me walk back to my storage unit and looking my name up or what. But I didn’t appreciate the cold demeanor of the two girls. Not friendly at all. They could at least acknowledge me and say hello.

Elizabeth G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin Patrick R.  |  First Impressions 
Rating:
5.0

Thanks for the help!

Joseph F. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

Donald H. 
Rating:
5.0

At this very complicated hard time i appreciate everyone that helped me and will make a google review for yal once my situation get more clam and situated GOD BLESS AND THANK U ONCE AGAIN

Vonda W. 
Rating:
5.0

Fast service and very friendly

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

LAURA G. 
Rating:
5.0

Customer did not leave a comment.

Jeffery J. 
Rating:
5.0

Very good experience. Everything was done well. Truck was clean and service was friendly and fast.

David S. 
Rating:
5.0

Customer did not leave a comment.

Alyssa M. 
Rating:
5.0

Customer did not leave a comment.

Kendra J. 
Rating:
1.0

Two tires on the van were low on pressure. The price was more than I was expecting and $117 for 8 hours of use is absolutely preposterous. Just because I am that petty I will happily pay more for another service just so I never use uhaul again.

Zachary W. 
Rating:
5.0

Spencer really went above and beyond for me. The whole team provides excellent customer service. Keep up the good work guys!

Sadiyah B.  |  First Impressions 
Rating:
5.0

NA

Sheryl T. 
Rating:
5.0

Customer did not leave a comment.

Tammy M. 
Rating:
2.0

October 3 rd In person I request a Ford Van for Oct 10th. I was given a Chevy pic up truck. This was not what I wanted I was forced to take the pic up truck not happy.

Ronald B. 
Rating:
5.0

The young ladies on dayshift this morning were awesome! Greetings as soon as you walk in, (Their station's are in the back left corner, so you may not see them). Quick basic counter action. They were great. And they need some top 40's or some running background music. I almost went back to sleep in the 3 to 5 minutes I was in there finishing up the return😂

Raven C. 
Rating:
5.0

My Online reservation With a confirmed reservation number was for a different location. I showed up to that location, and not a person was present. I called the managers number posted on the building and got voicemail. I then called the managers supervisors number and did reach him. Ultimately after 45 minutes I was picking up a vehicle at the location referenced in the survey. They did a great job; However, your 24 seven online reservation system apparently is flawed. That may be my last U-Haul rental.

Jeffrey W. 
Rating:
5.0

Customer did not leave a comment.

Jolie S. 
Rating:
5.0

Customer did not leave a comment.

Jameson R. 
Rating:
5.0

Customer did not leave a comment.

Vicki O. 
Rating:
4.0

Customer did not leave a comment.

Brittney T. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Staff is super accommodating and the facility is easy access! I downsized a couple times as I was moving things at my own pace and every time was promptly handled and even got a couple discounts. Love U-Haul. I have been moving for over a year from another state and trucks, vans and units were always served to my needs.

Linda B.  |  Overall Experience 
Rating:
1.0

I've used U-Haul for over 20 years and spent several thousands here in the last couple of months and after my last few experiences I'm done with U-Haul, you just lost a lifetime customer

SARAH F. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jan W. 
Rating:
3.0

The fact I am being charged for 4 days when I only needed it for to is completely ridiculous and if I ever run into a situation like this again I will not be using U-Haul!!

Angela K. 
Rating:
4.0

very good

kregg S. 
Rating:
5.0

The female I dealt with was amazing, helpful and professional!

JOSEPH S.  |  First Impressions 
Rating:
5.0

The two girls working there were awesome definitely recommend this location.

Ronald L. 
Rating:
5.0

Customer did not leave a comment.

Thomas A. 
Rating:
5.0

Customer did not leave a comment.

Mary W. 
Rating:
4.0

Need more flexibility on final payment of services.

Timothy S. 
Rating:
5.0

Customer did not leave a comment.

Sente S. 
Rating:
4.0

Made the move from OH to FL so easy. We are in our 70's.

Joseph K. 
Rating:
5.0

Very Good personal service

Greg G. 
Rating:
5.0

Customer did not leave a comment.

Scott L. 
Rating:
3.0

Although everything was great the end experience has me thinking twice about my opinion on your facility. I would appreciate a manager to contact me.

STACEY M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronnie S. 
Rating:
5.0

Customer did not leave a comment.

Silvia S. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

Grant L. 
Rating:
5.0

Customer did not leave a comment.

Sandra R.  |  First Impressions 
Rating:
5.0

Everything was acceptable. Forgot to inform the attendant when the equipment was returned that I noticed a leak of some sort when the truck was parked in my driveway and it left a good size puddle. I'm guessing it might have been water because we left to deliver a load and came and the drive was dry. I checked again when we got gas it was much smaller but the equipment wasn't parked as long. No trouble with the equipment though. Just thought you should be informed.

Stacey S. 
Rating:
4.0

Move the vehicles closer to the parking and front of building when reserved. The mobile app was not a quick pickup.

Nichole O. 
Rating:
5.0

Truck was very loud and seemed to have transmission issues. The Other issue was the employees seemed to have issues with ordered placed online. For example, I got the $28 insurance item online and then in-store they tried to tell me I needed to buy the $42 insurance plan to have insurance for the vehicle. I declined and still had the $28 insurance. They also provided the utility dolly instead of appliance dolly. To fix these issues, maybe clear training with the online orders to clearly show what the customer has already selected (which insurance, which dolly, etc) and perhaps test drive the truck with customer before they leave.

Lena M. 
Rating:
5.0

Easy and simple

Michael B. 
Rating:
5.0

The explanation after the transaction is made and you are about to get the truck is gone over a bit too fast to really get it all. The last two times there, it was that way. I had to re-ask some of what was said. Employee is confident with the process, but customers don't rent trucks everyday so attention to this would be helpful. Everything else was great.

William O. 
Rating:
5.0

Customer did not leave a comment.

ROBERTAANN G. 
Rating:
5.0

Customer did not leave a comment.

Julie S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Don D.  |  Overall Experience 
Rating:
5.0

the staff was very friendly and helpful. They did a wonderful job.

Tara P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JUSTIN F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Albert P.  |  Overall Experience 
Rating:
5.0

I found the staff to be very informative and helpful. Also, was impressed with ease of going in and out of unit.

Cynthia C.  |  First Impressions 
Rating:
5.0

My experience with the van rental, unit rental, and employees was absolutely excellent. Thank you!

Kathryn M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dionne J.  |  Overall Experience 
Rating:
5.0

Such a nice clean place!! I felt very comfortable storing my furniture here until I was ready for it!

David B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diana C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Bill B.  |  Overall Experience 
Rating:
5.0

Easy access for storage units and pleased we utilized them without any issues!

william h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sara R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Paul G.  |  First Impressions 
Rating:
5.0

Very helpful staff

FRANK B.  |  First Impressions 
No reviews have been submitted for this location.

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