Customer Reviews for U-Haul Moving & Storage of North Toledo

637 reviews

1739 W Alexis Rd   Toledo, OH 43613

(567) 202-2408

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(567) 202-2408

1739 W Alexis Rd
Toledo, OH 43613

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Layton Emil Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer S. 
Rating:
4.0

Issue was with billing. Numerous times I gave a new credit card to charge cost too. They kept charging cost to my debit card. I literally called 9 times to be sure they were using the correct card. I gave up after my Ubox delivery charge was charged to my debit card.

Jim F. 
Rating:
5.0

Staff was extremely helpful!

Thomas P. 
Rating:
3.0

Sounded and felt like power steering was going out. Also the unit I was driving has a floating gas tank

Mindy S. 
Rating:
1.0

Customer did not leave a comment.

Curtis S. 
Rating:
5.0

The ladies were kind and professional!

JANIS K. 
Rating:
5.0

The gentleman that waited on me was extremely knowledgeable and accommodating with excellent work ethic. Very professional and personable. Great experience!

Corrin K. 
Rating:
3.0

I fell in parking lot due to no salt applied on to a very icy parking lot. Fortunately I sustained no injury. I have rented trailers before and this time around, as it functioned as it should its VERY old. Updating your fleet seems like something Uhaul should look into. Besides those couple things it was a very easy process and accomplished what we needed to with a uhaul trailer. Thank you! Jon Miller

Jon M. 
Rating:
5.0

Customer did not leave a comment.

Tonya M. 
Rating:
5.0

Customer did not leave a comment.

Jacob W. 
Rating:
5.0

The wheel on the appliance Dolly was broken which made it extremely difficult to move the appliances that I rented the truck for the staff was very courteous and refunded my money without me even asking for it. A+ service if you ask me

Anthony S. 
Rating:
4.0

The trailer I rented had a bad tire. Had to put air in it twice. Need to make sure equipment is safe when rented. This location was very responsive to the issue.

Sheri V. 
Rating:
5.0

People at the desk very helpful , and very polite

Kaylee V.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kenesha J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kimberly t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Great team, very helpful employees

Manuel M. 
Rating:
5.0

Customer did not leave a comment.

Yvette G. 
Rating:
5.0

Customer did not leave a comment.

Kenneth M. 
Rating:
5.0

Customer did not leave a comment.

Roger C. 
Rating:
5.0

Started off rough because of lack of training from my first destination that upset me but once I switched locations everyone at this location was knowledgeable and extremely helpful.

Anthony R. 
Rating:
3.0

Customer did not leave a comment.

Dai'Lahntae J. 
Rating:
4.0

Customer did not leave a comment.

Craig M.  |  Online Move In 
Rating:
5.0

The staff at the Toledo location were amazing. They are professional, knowledgeable, friendly and make sure you have what you need. Best customer service!!!!!

Cheryl M. 
Rating:
5.0

Customer did not leave a comment.

Timothy A. 
Rating:
5.0

Customer did not leave a comment.

Andrew H.  |  First Impressions 
Rating:
3.0

Have all tires with right amount of air. Get the truck for me don't have me walk the entire parking lot for it.

Karen F. 
Rating:
5.0

Customer did not leave a comment.

LORI F. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

The staff at this location are amazing

David P. 
Rating:
5.0

Didn't have my truck available due to a customer not returning. Sir, at the counter accommodated me with the next size up, had me in and out. Great service.

Jose S. 
Rating:
5.0

Customer did not leave a comment.

Logan H. 
Rating:
5.0

Connor Ryan and John Ryan both provided excellent service.

Graham S. 
Rating:
5.0

Customer did not leave a comment.

Denise M. 
Rating:
1.0

THE WORST

Tinika W. 
Rating:
4.0

Customer did not leave a comment.

Daniel F. 
Rating:
1.0

The girl at the counter was rude! She did not want to show me where the truck I rented was at until her coworker told her to nor did she show me where my storage was at or how to access it! Her customer service skills suck!!!!’

Tinika W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathleen S.  |  Overall Experience 
Rating:
5.0

Nothing, everything was above what I expected

James F. 
Rating:
5.0

The staff at the Toledo Uhaul were the very best. They were helpful, knowledgeable, and customer oriented. I refuse to use the Monroe, MI Uhaul because the manager doesn't seem to want your business, and I drove down to the Toledo location because they care about the customer and provide excellent service. I highly recommend them.

Cheryl M. 
Rating:
5.0

I had more than enough moving pads they ate in the ubox and will be returned when I return the boxes.

Julie W. 
Rating:
5.0

Customer did not leave a comment.

Richard K. 
Rating:
3.0

Didn't appreciate price increase.

James J.  |  Overall Experience 
Rating:
5.0

Great customer service

Cheryl M. 
Rating:
5.0

Amazing staff. Will rent from this location again.

David P. 
Rating:
5.0

Thank you!

Karen O. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Denise D. 
Rating:
5.0

Nothing

JAMES F. 
Rating:
5.0

I was very satisfied

Shaheen J. 
Rating:
5.0

Customer did not leave a comment.

Jerald B. 
Rating:
5.0

Customer did not leave a comment.

Thomas D. 
Rating:
5.0

Customer did not leave a comment.

BRIANNA ROSELIN B. 
Rating:
5.0

My wife and I was very pleased with our experience at U-Haul storage, the whole staff was friendly and everybody we had to deal with was always willing to help. Great Job!!

Michael K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Know more about the equipment functions

Nathan N. 
Rating:
1.0

Terrible customer service. The young gentleman couldn't navigate the system. I pre-registered my ID and information and he could find nothing. When I went to pick up the truck in the lot he simply pointed out there. It took me a long time to find the truck and when I did it was blocked in by other trucks. Never got the dolly I pre ordered. He was kind but inept at his job. Not helpful and the girl he was with was not helpful at all and in fact was nasty about a prior customer to him in front of me. I will never be back to this location.

Linda G. 
Rating:
4.0

We had to jump the truck twice, the window rattled loudly. A mechanics light came on multiple times, I have pictures of you would like. The brakes were also very spongy and got worse as the truck was driven. When returning the vehicle little too no care was made by the staff.

Michael M. 
Rating:
4.0

Customer did not leave a comment.

Julia L. 
Rating:
5.0

Customer did not leave a comment.

Robert E. 
Rating:
5.0

Customer did not leave a comment.

DWIGHT M. 
Rating:
5.0

Veronica was a great help and answered all my questions. The gentleman was very helpful with everything.(I did not get his name)

Gary R. 
Rating:
5.0

They had the truck I needed and at a great price!

Robert B. 
Rating:
4.0

Easy and convenient!

Eric Y. 
Rating:
1.0

Spencer, the manager was helpful. The other worker Shelby had a poor attitude and did not relay pertinent information to me that would have saved me time and resources. However , her manager Spencer did a great job at helping me out with a lock removal and lessening my fees for my storage because I was 2 weeks late with rent. I appreciated his graciousness. The storage locks were broken and i had to move units twice. The hours were inconvenient because I had to get them to take their lock off in order to access my outside unit. At night there was no lighting. Overall there were problems and the employee Shelby made me feel so anxious about evening coming there to get things from my unit. Overall I strongly disliked the experience.

megan j.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Amber C. 
Rating:
5.0

Customer did not leave a comment.

Leona R. 
Rating:
5.0

Customer did not leave a comment.

Kenneth B. 
Rating:
4.0

Customer did not leave a comment.

STEFAN P.  |  Overall Experience 
Rating:
5.0

The renter should be show and be able to adjust mirrors

Myranda C. 
Rating:
5.0

Customer service reps were very helpful. Not Only did they suggest the number of u boxes but also reminded me that if we didn't use one we wouldnt on be charged. U boxes were dropped off on time and picked up on time. They were delivered to my address in Florida on time and picked up on time. Very successful move. Thank you very much.

JOHN F. 
Rating:
5.0

The experience with our U pods went perfectly! The gal from Ohio that delivered and picked up our pods was wonderful !! So super helpful. We had to different gals in Florida; one delivered the pods and the other picked them up, very professional. I cannot say anything bad about our service. Pods were picked up and delivered as scheduled. We took pictures before we padlocked the doors in Michigan and then again when we opened them in Florida, nothing shifted. I had only 1 glass that was broke when unpacked, but I did the packing so my fault. I would recommend U pods to anyone and everyone. Great experience ! Great group of women! Thank you Karen

Terry E. 
Rating:
5.0

Better inspection of vehicle. When I completed my initial walk around the vehicle I found the entire drivers side light assembly hanging on by the wire connectors. I took a picture of this condition and properly clipped the assembly back together. Please complete thorough inspections before customers are issued a vehicle to avoid potential issues.

Gary F. 
Rating:
3.0

I didn't like not having the truck brought to me. Also I had to inspect the truck and submit responses on my phone. I think the staff should do the inspection.

Edward J. 
Rating:
2.0

When I went to pick up my stuff in my storage I was unable to get into it with my card, nor were the two ladies working knew what they were doing and kept hanging up the intercom on me while trying to figure it out. So I just had to go into the unit with the alarm going off being their own workers didn't even know how to let me access my storage! Useless and not helpful. Then I received a charge for gas for the truck I rented and honestly when I first got the Truck there was barely no gas in the truck as it is, I'm not going to put gas in a truck that I didn't personally use up. Clearly the truck wasn't properly seen prior to me. Then the fact I received an email stating that I got a free month of storage is a joke. Rates are far over-rated and honestly services weren't that great!

Michelle P.  |  Overall Experience 
Rating:
4.0

The whole staff here were absolutely wonderful to deal with extremely helpful and pleasant!

Charles B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dewanne R. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

Customer did not leave a comment.

Colleen H. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Customer did not leave a comment.

Alfronia C. 
Rating:
5.0

Customer did not leave a comment.

Janis H.  |  Overall Experience 
Rating:
5.0

It was convenient. Wish I would have rented both of my storage units there.

Patricia C.  |  Overall Experience 
Rating:
5.0

The staff here is always very helpful

Carelton L. 
Rating:
1.0

We were over charged and had to travel to another state to pick one up after they called only an hour and half before pick up time.

Keith W. 
Rating:
5.0

Well run store

Joseph M. 
Rating:
5.0

Counter people were efficient and friendly. Got me on my way very quickly. Car hauler was in good shape, easy to use for 2021 Camaro.

Bradley F. 
Rating:
4.0

They gave me a bigger truck and told me that they would only charge me for the truck I requested, but after I returned it, they charged me for the larger truck.

Diana W. 
Rating:
1.0

Charged for damage 150$ Not sure why. Will never go again

Jared S. 
Rating:
5.0

Customer did not leave a comment.

Benjamin W. 
Rating:
5.0

I was in and out quick! The young ladies working were very efficient and knew what they were doing. Great experience.

Aaron K. 
Rating:
5.0

Everything went smoothly, not sure you could do anything better

Mitchell M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Nothing at all, everything was great!

Thomas B. 
Rating:
5.0

My best Uhaul experience ever. Fast, quick and easy to return.

Charles R. 
Rating:
3.0

The store told me they would take the miles off of not used, they did not

Kanayah R. 
Rating:
5.0

Customer did not leave a comment.

Shanna M. 
Rating:
5.0

Easy in and out and even helped quickly when I needed to extend 2X!

Jody L. 
Rating:
5.0

Customer did not leave a comment.

Jennie O. 
Rating:
4.0

Customer did not leave a comment.

Mary B. 
Rating:
5.0

The employee was very kind and provided all information needed. Wonderful! Easy in and out on a rainy day.

Erica P. 
Rating:
5.0

Customer did not leave a comment.

Jennifer K. 
Rating:
5.0

Everything when well. No issues. Staff was veru friendly and efficient.

David S. 
Rating:
5.0

Customer did not leave a comment.

Bruce G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen L. 
Rating:
5.0

Nice experience thank you

Gerald F. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Staff was very professional and very helpful

Terry R. 
Rating:
3.0

We had to go to another location for the dollies I reserved, one wasn't available.

Jeffrey W. 
Rating:
5.0

Customer did not leave a comment.

Peggy Z. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Ronald B. 
Rating:
5.0

The best

HARRY K.  |  First Impressions 
Rating:
5.0

Outstanding staff..all willing to assist...

Garold D.  |  First Impressions 
Rating:
5.0

I don't know everything was great!

Stacey C. 
Rating:
5.0

Customer did not leave a comment.

Charles G. 
Rating:
5.0

Customer service was impeccable.

Kyle D. 
Rating:
4.0

Truck ran a little rough few times seems like when it was wet It served my purpose customer service is always good

Kenneth G. 
Rating:
1.0

I was told in email and on the website that I would receive a free month of storage if I also rented a truck. I followed the instructions but I have not received any information about a free month of storage.

Skyler S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

RONNIE H.  |  First Impressions 
Rating:
5.0

Kassidy K, my service person was very helpful. She walked outdoors and showed me how to use the key pads. She was courteous and understanding. The facility is very clean and bright inside. Unloading my items was easy with the sliding doors and the carts directly inside. This storage facility outshines the Lock it up unit I had for only one month. I left it because it dark inside, not climate controlled, and not user friendly in any way.

Dawn K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MWANIKI J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Asia M.  |  First Impressions 
Rating:
5.0

Great customer service with many thanks to staff Spencer..Kassidy..Kyla and Blondie they really went the extra mile for me and my storage needs...thank you😁

Lynn V.  |  First Impressions 
Rating:
5.0

The young lady that assisted me was exceptional to be honest. She went above and beyond to help!!

Ryan R.  |  First Impressions 
Rating:
5.0

Highly recommend!

David W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Charles P L.  |  First Impressions 
Rating:
5.0

Loved your sales lady, so professional and helpful her name was Kassidy and my first time and will tell others how super nice it is there! Carts to carry your belongings and code for safety and temperature controls!

Janis H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Whitney J.  |  First Impressions 
Rating:
5.0

Using the storage unit convenient, close and clean. Love the garage to unload and to be able to use the carts big plus!!

Patricia C.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

terresa j.  |  First Impressions 
Rating:
5.0

The process was very easy. The staff person was friendly, informative and professional. I was impressed with everything!

MICHAEL W.  |  First Impressions 
Rating:
5.0

The staff was very helpful and friendly. The whole process was very easy and fast. Also the dollys that are available for free made our move in process very fast.

Lydia K.  |  First Impressions 
Rating:
5.0

U haul has a very clean facility... Not once have I been to a U haul that was dirty, and every employee is very kind and helpful. If I could give (100) stars I would. Keep up the Great... Work

Dayco T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

steve h.  |  First Impressions 
Rating:
5.0

Great job

Tonya H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LOUIS G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sondra H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lee R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kenneth H.  |  First Impressions 
Rating:
5.0

Everyone has above average customer service but Spencer and Kyla are outstanding!

Alice R.  |  First Impressions 
Rating:
5.0

Love the staff Spencer the man helpful and very nice thanks so much to the whole staff

Avina H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sandra R.  |  First Impressions 
Rating:
5.0

My experience with the van rental, unit rental, and employees was absolutely excellent. Thank you!

Kathryn M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sara R.  |  First Impressions 
No reviews have been submitted for this location.

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