Two really great teams of movers, hard-working people very polite and just overall a great experience with them!
Patty N | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of Northeast Columbia
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The BEST storage facility I’ve ever dealt with
RALPH M | Overall ExperienceThey jave always been helpful and there when I need them. I have used this location multiple times to move.
Susan HA little more communication would have been helpful - for example, "Thanks for returning your trailer. There is nothing for you to sign today - your U-Haul receipt and documentation will be emailed to you."
DEREK FThe woman who checked us in, I believe her name was Elizabeth, was SO nice and informative. She made sure to get us all of the information we needed and answered all questions we had. She was wonderful.
Seton TGreat customer service! Staff was very helpful with trailer!
Gloriah PExcellent manager and staff
Fassil MCompletely satisfied
Cheryl CNothing it was a great experience. the person who helped me complete the paperwork was very friendly and helpful. She answered questions i had unrelated to this rental, to help me plan for an upcoming rental need.
marco pThere was no lock, as promised, inside
Marvis H | Online Move InThe drop-off was much more streamlined and efficient.
Blake LGreat new facility!
Thomas RIt really was an excellent experience from the staff but not from the equipment. I.had two issues with the trailer. For a first time trailer pull it was a nightmare. However it was not U hauls fault on construction on I 70. But, having to have a vehicle follow me due to faulty running lights (come to find out it was the truck and was fixed with part from Orielly) but then to have a huge blow out on what I thought were brand new tires. But again everyone I spoke to from the Columbia store to Topeka store and the assistant customer service was key. Would I rent another trailer probably not. Would I do this again probably not.
Julia GStaff and location are excellent!!!! The truck needs major attention.. Like it needs to be turned in to a new truck! Muddy and dropped oil on a brand new driveway at a brand new home. The brakes were squishy, mushy, not sure it is safe and it slipped gear trying to accelerate to 50 mph. I am 64 years old and no accidents in past, but felt like i was already driving a wreck.....Still Staff was amazing to work with. Will use again but will drive and inspect the truck before renting again. Smile.
Todd HRented a truck. Pick up and return was easy and affordable. Andrew B. Was great! Thanks!
Karissa ETruck was clean on the inside, but had been in a lot of mud on the outside.
JONATHAN KI was given a reservation and never told I was on some black list. Took forever to get my rental picked up.
Trey COnly one very helpful busy customer service representative. He did a great job but probably could have use done more person.
Albert VYour system was down when we came to pick up the trailer. We waited 22 minutes to get help (one customer ahead of us), and with two workers present, it should not have taken that long to pick up a small trailer. Staff were very nice and helpful once we finally got to interact with them.
David JThe gentleman at the rental counter was friendly, thorough and professional.
Randall SIt was all good
Matthew sGreat customer service. A rare commodity
Vladimir CStaff was professional and very friendly and helpful. Couldn’t ask for a better experience.
JOSEPH B | Overall ExperienceExcellent service.
Jonathan HClearer communication and signage to show where ready trucks/equipment is waiting and returned trucks/equipment is left. The parking lots are vast.
Claudia CSean took my call and was so helpful and kind. We were in a pinch and he helped us out with care.
LAUREEN BAll was good
Mike JThe place is kept up so we'll employee's are very knowledgeable about the facility and very friendly and courteous. Everything I like in an establishment such as this.
ALVIN B | First ImpressionsI dealt with two different people and both were courteous and helpful
curt cVery fast in and out service
John GThe uhaul app is exceedingly difficult to use.
Heather HVery friendly and outgoing associate. It was a pleasure doing business here .
ROY CDolly was not in the truck as requested/paid for.
Christine HVery impressed.
Jeanne L | Online Move InFast, friendly, well maintained vehicle
Mark DEveryone was so helpful during this difficult time. For the delivery there was an issue with the truck but the pods still got delivered that day as requested. I will recommend you to others. Thanks!
Joyce KThe person who helped me was absolutely amazing.
Paul MExcellent customer support from Andrew at check in and also drop off (didn’t get his name). I’ve rented at a number of U-Haul locations, and this was the best experience yet!
Eric SThe staff here was tremendously helpful and nice. This was my first U-Haul experience and I was very impressed.
Johnathan PCheck engine light was on in the truck. Fuel tank was filled to only 7/16th. Positive, l left an expensive personal dolly in the truck when I dropped it off after hours. Was called and was able to retrieve it. Thank you.
kenith sGreat and easy drop off process.
Hrach MDashawn was excellent! Kind, courteous. Give that man a raise!!! 5 stars!
ANDREW MEasy to find, had clear signage when arriving, and the attendant was very friendly. We dropped off the vehicle and trailer the night before and left the keys in the Dropbox, but I called the next day to ensure everything went smoothly and they had already processed the return before they open for the day
Teresa CI picked the trailer up earlier and dropped it later than I requested and it wasn’t an issue.
MATTHEW KGave us a truck with multiple issues! Many rear lights were dim or not working! Gas fill issues took almost 20 minutes to put gas into this truck kept tripping off gas pumps every few seconds! When we arrived there where no employee were their for about 7 minutes!
Kent EVery friendly
PETER HConfusing but worked out. No ‘personnel’ available. Billing issue as noted above.
WADE PThe service was great and very friendly. Made suggestions when needed and answered questions.
ERIKA BGood service and friendly
RICKEY NExcellent customer service. Vehicle was clean and in great shape, other than smelling of cigarette smoke. I wish customers were not allowed to smoke in the vehicles. This is no reflection on this location, just a consideration for all customers.
SHERRY WGood place, good employee, 👍
Jason MThis new location is far better than the others I've been to before. Neatly organized and easy to access. Courteous employees. Definitely will use them again.
DAVID SAlways great service at this location!
ANDREW HEverything was great and easy
JAMES LGreat service. Friendly and very courteous.
MICHAEL CVery professional and informative
CARL CThe staff were kind, cheerful and professional. Great people to work with.
JOSEPH B | First ImpressionsKeep up the good work 👍
JOYCE B | First ImpressionsI had a problem with the alarm going off when I tried to open my unit even though I entered my PIN correctly. The staff told me that unit needed repairs and they were able to assign me a different unit to promptly resolve the issue. I appreciated the available mattress carts. Some flat bed carts would have also been useful. The units were clean and in good condition.
ALEXANDER L | First ImpressionsI just don't like the fact that they didn't tell me to take pictures of everything and I'm pretty sure I'm paying for mileage I didn't do but it is what it is
Candi H | First ImpressionsExcellent
Michael W | First Impressionsthis facility is infested with roaches
BROOKLYNNE B | Overall ExperienceAndrew was amazing to us give this man a raise or promotion! He most definitely deserves it however the lady that works there acts kind of confused. Will definitely recommend this store and will use again if I need to in the future!
septmber w | Overall ExperienceThe unit was pretty small..I got the biggest one they had.. Days it could fit a 2 3 bedroom house but it was more like a 1 bedroom house
Shontey S | First ImpressionsMoving here from St Louis after the divorce and have access to the same storage room has been great is very clean very convenient and the site is closed to my home where I moved it thank you
MICHAEL B | First ImpressionsConvenient, clean, good staff and good price
GENE M | First ImpressionsThe staff was very friendly and helpful
Michael M | First ImpressionsAwesome service! Alexis did an amazing job assisting me with meeting my needs. Thank You 🙏🏽
LESLIE S | First ImpressionsThe staff at the this location was amazing! Two people cleaning vacant lots were so willing to help, plus the ladies in the office!!
Alissa S | Overall ExperienceVery well run facility and awesome employees!
ADAM W | Overall ExperienceNA
RA T | First ImpressionsEverything went really great on the front end. Clarence, who helped me, was very kind and literally walked me through the process, which was AMAZING!! I was very impressed by the security features, and everything was extremely clean and in good repair. I came back later that night to drop off some stuff, and the buzzers were unnecessarily loud. Especially since the one garage door kept jamming, and the alarm would go off about every 30 seconds. I also had trouble with my code working at the entry door into the facility.
JENNIFER L | First ImpressionsThe team at this location, over the several visits, were helpful, knowledgeable and and courteous whenever we had interaction or needed assistance
thomas k | Overall ExperienceThe staff are wonderful at the Northeast location off Vandiver in Columbia! They are helpful, polite and very attentive to questions.
SARAH K | First ImpressionsAn extremely well run U-Haul location with staff that are both helpful and friendly. Really appreciated Alexis and the team she has there.
ADAM W | First ImpressionsThe staff and manager hete are great!! Very professional, frendly amd exvellent communication. Lots of other busineses could learn from them.
Darryl S | Overall ExperienceThe young man who assisted me was extremely professional, patient, and knowledgeable.
John M | First ImpressionsThe staff was great but the policy of blocking units at the front is completely asinine and made me think about using another facility. You are punishing peope who choose to rent early by forcing them to fill units that are in the rear vs rewarding them for being early adopters. Additionally, the ADA units have smaller doors which make them easier to open and close but make them almost impossible for someone with disabilities to actually move things in and out of due to the narrow passage of the doorway. Imagine even an able bodied person trying to get a table or sofa through that door vs a standard. The staff at this facility is great and sets a standard for customer service!!
Darryl S | First ImpressionsVery cleanly and helpful
ardine j | First ImpressionsYour staff deserves accolades for their customer service and commitment. I can’t say enough as to how helpful they were.
thomas k | First ImpressionsStaff was very friendly and helpful, moving into the storage unit was easy and the carts provided to move things were very useful.
Olivia S | Online Move InThank you team U-Haul for aiding my move and storage needs! You all went absolutely above and beyond to meet not only my asks as a customer but also my needs as a disabled person, and for that I could not thank you enough!! May your summers be pleasent and your winter's warm-- I will be reccomending U-haul and continuing to delight in your services for as long as I remain a musician. (which is forever ;) ) HAVE A WONDERFUL LIFE FOREVER AND ALWAYS, Gabe Matter (aka Luci Léo with Luci & The Lions) literally love you guys so much, THANK YOU!!!! xoxoL
gabe m | First ImpressionsEven with all the things going on with this new facility ie, the staff cleaning and organizing stuff. The staff is/was very professional and friendly to work with. And I’ve used other storage facilities before and it was always about taking your money no professional staff whatsoever. This facility is by far the best in the business.
Micheal T | First Impressions