Customer Reviews for U-Haul Moving & Storage of Northeast Columbus

Rating:

4.0

Very satisfied.

Rating:

3.0

We were unable to complete self-check in to pick up our rental truck, and we had to wait until the store opened to be able to pick up. The after hours phone service was unable to help with the check in process over the phone. We had scheduled and hired movers to assist us with loading based on our allotted pick up time. With the self-check in server down, this put us behind schedule and risk of paying for extra hour fees for our hired moving help.

Rating:

4.0

Customer service was great!

Rating:

5.0

What a joy to see people that really like to work. They were amazing and friendly!!

Rating:

4.0

There were some remnants of food and drink in the center console and floor area of the cab.

Rating:

1.0

Clean the mud out of the vehicles.

Rating:

5.0

The gentlemen who were at the front desk were helpful and kind. Greatly appreciated I will be back ~Dr. G

Rating:

4.0

I realize this location is short staffed. Even though I had a reservation, it took much longer to pick up the equipment than expected. The lady and young man who had just started working there, were very helpful. It took numerous calls over two days to receive confirmation that the trailer was indeed returned at the proper time. Again, this was due to lack of staff. Overall, the trailer was exactly what we needed, was in excellent condition, and served its purpose. This location has a great selection of equipment, but just needs more help and management.

Rating:

5.0

The process to return vehicles/equipment overnight is quite arduous and hard to navigate. I was told to sign up on the app to return early overnight. However, the app could not sync my reservation and my account. If I had not remembered that there was a link in my reservation email that had steps to return the vehicle, I would have had to add more miles to my rental by driving all the way home and back to the location in the morning.

Rating:

4.0

Everything went well. But, they had a full line when I checked out so I accepted an email receipt. The receipt should not have had a $7.88 refueling charge. The gas station is only 1/2 mile away and I put the gas level back to the same spot. There should be no charge!! Thanks Dan Lightfoot

Rating:

5.0

I was give a truck with 99,XXX miles to make a one way trip from Ohio to Maryland. Each time I had to stop and re-start the truck, it was harder and harder to turn over. Due to the fear of it not starting, I skipped making stops which created un-needed stress and anxiety.

Rating:

2.0

No where to drop the keys , building alarm went off

Rating:

5.0

It smelled like cigarette smoke

Rating:

5.0

Opening Front desk associate (tats on hand) was very helpful, informed and upstanding with the check in and check out process. He was about to multi task helping me and his coworker at the same time flawlessly and efficiently. He for sure made my move a lot easier and stress free with the quality of service he's provided me.

Rating:

5.0

Good

Rating:

3.0

I reserved a van online and submitted credit card info and everything they needed. When I picked up the van, I was asked to vocally give my credit card info to the agent behind a acrylic shield. I said I had already gave that info online and he said he didn't have access to it. This practice is very unsettling and lacks privacy. For that reason, I'll rent elsewhere.

Rating:

5.0

Staff at this location was very friendly and helpful,

Rating:

3.0

No comment .

Rating:

1.0

The location was advertised as 24hr return location but there was no key drop box. I spent 45 min going around looking for it and then another 30 min to talk to a U-haul representative on the phone, who finally told me to leave the key under the driver seat and lock the door. The day after they call me from this location asking why I left the key inside. Very disappointing return. Also (not related to this location), the U-haul app does not work when I tried to upload the pictures. The browser version worked but the Android app doesn't...please fix!

Rating:

1.0

Person working the desk was rude and told us that we did not have a reservation and they didn't have any vehicles on the lot. Told us to find corporates number and called the next customer up. After calling customer service, they needed to talk to the worker. Magically they had our rental on the lot. Desk worker kept glaring angrily and making it an uncomfortable situation. Upon returning the Uhaul the desk worker just told us to "park it". There was a long line of trucks in the return section. Never using this location before we didn't know where to put it except where the signs told us too. Well we ended up parking on the sidewalk where we return it. Overall the Uhaul ran perfect and same with the car dolly. Poor customer service but great vehicles.

Rating:

5.0

Staff was courteous and drop off went well.

Rating:

5.0

Staff were friendly, knowledgeable and down to earth. No surprise extra charges or concerns. Very efficient.

Rating:

3.0

The truck had things and scratches all over it did not have the sticker on it. It was so bad that I almost refused to take the truck because I didn't want to get stuck with any charges. The back had not been swept out and had styrofoam and all kinds of other debris all over the back. The check engine light was on with the vehicle the whole time.

Rating:

5.0

👏🏾👏🏾💯💯💪🏾💪🏾 keep up the excellent service 🙏🏾🙏🏾

Rating:

5.0

Clean , upbeat. Knowledgeable. And the service was awesome while I did paperwork. They pulled the uhaul around and it was spotless

Rating:

5.0

No issues experienced. Check in and out was quick and easy with online application. Staff was professional, knowledgeable.

Rating:

5.0

Very helpful staff

Rating:

3.0

Mainly applying to uhaul as a whole. This was my worst rental experience I've ever had. But it was not entirely the fault of the location. The 24/7 pickup didn't work, then the mobile return wouldn't work and customer service is an absolute joke. The person I dealt with at this location was wonderful, he gets an A+.

Rating:

3.0

The equipment was not well kept or maintained at all. If it was not a last minute emergency I would not have accepted it. I used gloves to drive the vehicle and had to shower soon as I got home. I had to clean it just to be able to drive it in the beginning to feel ok about it. I was not happy about it at all.

Rating:

2.0

I reserved the truck the night before when i arrived to pick up the truck the heavy overweight manager told me i had to let the truck run(my gas) until the snow melts off the windshield since he had no scrapper nor did he offer a broom or try to remove any of the snow and ice off the windshield before i got there nor did he bring the truck forward out the yard to inspect with me he left me on my own to go get it clean off the snow and inspect it alone. it was even worse returning the truck since the same manager was nowhere to be found for at least half hour only one guy working he could not fond help nor workers other than himself, the one guy who checked me out was very helpfull.

Rating:

5.0

The service was great!!

Rating:

5.0

The guy who helped me was really nice and funny. I was having a bad day and he found a way to make me smile and laugh. I will recommend this uhaul to all of my friends

Rating:

3.0

I checked in online which was quick and easy.

Rating:

3.0

Seemed to be understaffed, so it took awhile to turn in the trailer

Rating:

4.0

I love this location workers there are always friendly and kind. Thank you

Rating:

3.0

Improve customer service and timeliness at location

Rating:

1.0

This u-haul location is truly terrible. Even the manager was complaining to me about her employees. They marked the gas gauge incorrectly. Nobody was friendly except Anthony. Nobody wore masks. I would never recommend this u-haul.

Rating:

1.0

Statements are not accurate.

Rating:

5.0

No problems returning the equipment.

Rating:

3.0

Maybe bad timing. Roof was leaking all over the place. I had done everything to check in online, but the rep didn't seem to be able to use that info effectively. Nice enough people, just took longer than I felt it should since I had done the work up front

Rating:

5.0

Staff was efficient & friendly.

Rating:

3.0

Cannot actually finish this, my move isn’t until February 14th

Rating:

4.0

None

Rating:

5.0

The staff was courteous kindly and a joy to have me being served thank you U Haul. 5 th Ave Colunbus Ohio 43219

Rating:

5.0

Good customer service i wanted to tip the staff and this is my first time.

Rating:

5.0

please label buildings to match online map,that would be helpful.

Rating:

4.0

Very helpful & friendly staff. Rental unit clean and ready upon arrival with lock included. Feels secure and maintained. Thrown off to see a fair amount broken glass, pills & medication bottles in front of one of the units.

Rating:

3.0

We did not get to use the storage. The unit was a 10x10. We had a 24foot truck completely full. The unit was not big enough.

Rating:

5.0

Friendly service.

Rating:

4.0

The staff has been quite helpful and responsive when I interact with them. There is nothing unique about the facility but it is well maintained and equipped.

Rating:

5.0

Excellent agents at all locations we used. We rented three trucks and one cargo van this August 2021 as we moved two children to college and relocated ourselves to a different city. ALL the rentals went smoothly from check in to check out. Recommend 100%. Our storage unit in Columbus on E. 5th street was very clean, easily accessible, prepared with a lock and key. We did a self check-in and easily proceeded to store our extra household and seasonal items. Had two flatbeds for people to use. Great help!! Thank you! :-)

Rating:

3.0

First unit had a leaking mess. Given another unit and 1 free month’s rent for the inconvenience, but kept getting charged for the free month as well as messages about being late to pay and threatening lock out for nonpayment. Had to keep going in person to clear up the issue, only to have it happen again each subsequent month.

Rating:

2.0

The handle on our unit was bent and we were unable to get in. We had to get assistance from the maintenance people who knew exactly what the issue was.

Rating:

4.0

Insulation of roof ripped, hanging down.

Rating:

4.0

The main gate was broken/open the entire 1hr plus we were unloading our truck. This unit was selected because it corresponded to the location I requested as drop off. That was subsequently changed and I returned the truck to a different location. While the storage unit location worked out the rest of the online Uhaul process was awful. These high marks represent the storage unit only.

Rating:

5.0

Fantastic staff!! You made it so easy! Thank you!

Rating:

5.0

I appreciate your help and care

Rating:

5.0

The only issue I had was with the billing account system. The way it displays your payments/balance is not user-friendly. When looking at the balance column, it shows dollar balances in parenthesis. In any other system, that would mean that there is a credit on your account, but not theirs. That was a bit inconvenient because I had to take the time to try and figure it out and then email my question to the location's GM, Erin. She got back to me VERY quickly and provided a detailed explanation. I was very happy with everything about this facility and its employees though.

Rating:

2.0

The truck was all over the road. It needs an alignment ASAP!!! I was told by a man named Fred that the entire process time would be 7-10 minutes. It took 50 minutes for me to get the truck and storage unit. The staff needs to be thoroughly crossed train... The the unit door would not slide back to open, so I called an employee to help me to get the door open, and by the time he got back to the unit, I had managed to get it open and unload my car... So not good!

Rating:

5.0

Thank you for everything

Rating:

2.0

Messed up my reservation. Gave us a broken storage container. Did not have a working lock. We felt abandoned and at the mercy of uhaul.

Rating:

3.0

The young lady at the desk on Friday morning was extremely rude. I was also billed for an entire month, even though I closed my account after 2 days. (Moved my daughter in to college on yesterday) Please allow partial month billing, or alignment to the university summer schedule.

Rating:

1.0

Your service reps were consistently rude and the storage door was flimsy and always off track.

Rating:

5.0

The man working there on 7/20 at 6:15 was so nice and helpful. Only problem is there were no more locks that UHaul requires for their units so I had to use a regular lock. I’d like to hopefully get a safer lock that you guys normally use whenever they are in stock.

Rating:

5.0

Very convenient. I really appreciate the carts that are available for use without a charge.

Rating:

2.0

After being told they would waive the late fees; they never did. No assistance available for those not working due to the covid-9 virus. Staff members frequently give different answers; when presented with a question. I immediately removed my things frim storage.

Rating:

2.0

Took 1:15 to get storage unit and I had a reservation.

Rating:

3.0

They just had employees quit and the store was very busy. This experience was not a smooth as I would have like after traveling. However, Owen was doing everything in his power to assist.

Rating:

5.0

Super friendly staff and quick service.

Rating:

5.0

Great assistance provided

Rating:

5.0

Excellent customer service.

Rating:

5.0

Very convenient.

Rating:

5.0

Greg is an outstanding employee!

Rating:

5.0

Greg was amazing and very helpful!

Rating:

2.0

This location was good, the issue I had was they were impossible to reach by phone - I tried for 5 days and kept getting the uhaul main office operators who were for the most part rude and not helpful

Rating:

5.0

Thank you for being awesome

Rating:

5.0

This U-Haul location was an operated very professionally, it was well staffed and very efficient. A very different experience relative to the site at which I picked up my truck. Nice job, Tony!

Rating:

5.0

The manager Tony and the staff were very great and nice to me the whole five years my stuff was in the storage

Rating:

5.0

No comment

Rating:

5.0

👍

Rating:

4.0

The movers picked up my U-box but reported the above

Rating:

2.0

The staff is not honest or helpful. Management was subpar as well.

Rating:

5.0

Tony and his crew were customer oriented and very professional. The best uhaul center I have ever used!

Rating:

4.0

N/A

Rating:

5.0

My experience with the U-Box was great. The box will hold much more than we thought. The crew at u-Haul was very friendly and helpful. Thanks much!

Rating:

5.0

Staff were great to work with getting set up in a storage unit.

Rating:

4.0

The service was courteous and efficient. It was extremely busy since it was move in time at a big ten college campus but there was still availability and a reasonable wait time in line.

Rating:

1.0

Upon arrival to the storage facility, we were told there were no units available, despite having made a reservations weeks prior. I was never contacted by email or otherwise to let me know this before

Rating:

1.0

The folks here were very friendly and helpful, but the UHaul computer systems allowed for many persons, including us, to reserve a storage facility when indeed there were none available. We were not

Rating:

1.0

Stood in line 30+ mins waiting on the one guy who was working (the other just sat there watching him) only to be told that even though we had a reservation they had know storage spaces. No help at all

Rating:

1.0

Absolutely terrible experience. Reserved a storage unit back in June, only to go to move-in my stuff and learn the fact that there was no storage units left. I would NOT recommend U-Haul to anyone.

Rating:

1.0

Showed up to find out the place was over booked and lost my reservation. Luckily there was one at a farther location and I had to get a smaller unit than origninally reserved.

Rating:

1.0

I rented a storage space and even called to confirm 2 weeks ago. When I arrived I was told there we’re no spaces available. The front desk girl told me to go to Morse road - didn’t try to help at all

Rating:

5.0

N/A

Rating:

1.0

WORST CUSTOMER SERVICE OF MY LIFE. NO HELP WITH ANY OF MY ISSUES AND OVERCHARGED ME

Rating:

1.0

I had a confirmed reservation but the manager/owner said there were no units available for me. He sent me to another Uhaul facility but was not very apologetic or helpful. He was a jerk.

Rating:

1.0

Never got to use this location. When I arrived to check in, immediately told there was no storage units open. Man did not want to hear I had reservation. Not will to help find something else either

Rating:

1.0

You allowed me to make a reservation online for a unit and when I showed up to move in, you gave my unit to someone else and i had to pay double for the ONLY UNIT THAT WAS LEFT you’re trash never agai

Rating:

1.0

Made a reservation that didn't exist due to overbooking.

Rating:

1.0

Im very upset because i never gotten emals till now and i never receive nothing threw the mail about my storage. I upset yall sold my lil bit of stuff for $5 when it was pictures of my passed away mom

Rating:

1.0

Rude, drove from Michigan to get my things they didn't care about my belongings getting wet from rain talking about an auction......it wasn't going to be an auction at 7am.....

Rating:

4.0

Our u box reached late from RI and I am still waiting for their call regarding filling complain

Rating:

5.0

Best experience ever had with a storage facility. Tony Shaw is beyond professional and does an amazing job running this business. Service by his staff was perfect over the 18 mos, I'm sad to leave!

Rating:

5.0

I was pleasantly surprised that after all this time the items in the storage locker remained dry with not a rodent in sight. The staff was always friendly.

Rating:

4.0

Very nice facility

Rating:

2.0

The manager on site was not easy to communicate with and did not respond to texts or calls on the work cell phone he had listed. Moreover, my son's bike that he held for us was damaged upon pick up.