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BERNARD T.Customer Reviews for U-Haul Moving & Storage of Northeast Columbus
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thank you!
VLADIMIR R.Cannot actually finish this, my move isn’t until February 14th
Troy Y. | Online Move InPictures of renter item was the picture when it was new not current condition
JEFFREY H.Continue with you awesome customer service .I had a great experience
AARON P.Your staff was terrific!
KEVIN G.Super nice people to deal with
MARC V.They has always treated me well and with courtesy. Very fine crew.
JAMES C.This Uhaul location was hands down the best I've every been to. After a rough start with our trailer from a different Uhaul location, the manager at this location went out of her way to fix things for us. Even locating a car towing trailer at another Uhaul. She was extremely knowledgeable and I felt as though she and her team really cared about our situation. This team deserves a shout out!
Devan H.The appeal of the trucks as well as they functionality. Truck are out of date
DAVID P.Hey one was very attentive to their job and courteous and respectful everyone at this location did a job well done
L J S.Great job
TERRY E.Friendly and knowledgeable
ROBIN A.The key drop box is not well marked and took me 10 minutes to find. It should be marked better.
DANIEL K.The best in the business!
Carvee O.Treated really well and truck was clean and what I wanted
David F.i go there because it's close. but no, i would not recommend a friend to this location. staff act like your bothering them.
SIDNEY W.Award Winner in my bookExcellent customer service, saw me, I asked for help, he fast friendly, a cut above what you usually see
BILLY B.Easy and fast pick-up with the U-HAUL app on my phone. However, I do not like U-Haul's fuel return policy (return at the "same" fuel level documented when you took the truck out). My rental had barely more than 1/4 tank of gas on pick-up (apparently just above the service fee penalty for the customer who had returned that truck). So I had to get gas first thing and try to estimate how much fuel to put into the tank for my planned use. I'm sure I put an extra $20 of fuel into that truck that I never used because of U-Haul's low-bar fuel refill policy. Just be aware that you could be picking up a rental with very little gas, which then becomes your first problem and puts an immediate dark blot on the rental experience. U-Haul should require rentals be returned fully fueled; everyone then pays exactly for the fuel they actually use.
Mark D.all was good
JOHN G.Bad experience and no respect for the customer. I will never go back to that location.
MAMADOU B.very helpful and friendly associates
Robert R.It was a miserable experience. I went to the original location of the reservation and was told i needed to go to another location due to over booking. Very inconvenience and will only use uhaul if no other companys are available
ANTHONY P.Windshield wiper blades needed replaced . Very poor . All else was good
JEFFREY H.We were advised by one employee that our car could pull the trailer. However, after the installation the person who installed the hitch told us our car couldn't pull the trailer. So we spent over 500 on a hitch assembly we didn't need. The people at this location don't seem to know what they are doing.
Brekida M.We will always use this 5th Avenue location for future rentals! The facility was clean and bright and the service was efficient, quick and friendly. This was by far one of our most pleasant rental experiences. Keep up the good good work!
James E.Awesome customer service!!!
CARVE O.Make the key drop more visible at night.
ASA P.After disputing the order, because my dollies were never in the truck or given to me, I was still charged 14 dollars for things I never used.
TRISTAN S.The trolley was not in my vehicle at the time it was picked up. I never was able to use it but was still charged for it. Bummer.
Leah S.Greg was great had an awesome attitude he was knowledgeable and helpful!
JUAN R.Nothing Greg was absolutely amazing at getting us setup.
JUAN R.None
davia m. | First ImpressionsThe staff was courteous kindly and a joy to have me being served thank you U Haul. 5 th Ave Colunbus Ohio 43219
gerald j. | Overall ExperienceN/A
TRAVIS B.Get more openers
CALVIN K.I'm not sure why I was charged a $20 after hour fee. I was told there will not be any charges do return the uhaul whenever I was done.
Maria N.Don't be so rude on the phone. I locked the keys in the truck and the woman on the phone was not very nice about it.
WILLIAM W.Even though this location was very busy, they checked us in and had emailed the receipt to us within 5 min.
Laurie N.Good customer service i wanted to tip the staff and this is my first time.
Angela J. | First Impressionsgreat !
TROY W.They called me to return the van after I already did, then they charged me again for someone else using the van. I called customer service and I haven't heard back from them. HORRIBLE
ANTHONY S.The return was easy and a great experience
James W.Keep doing what your doing.
BRANDON E.The people here are always very helpful. My only complaint is I had a reservation for 9am and the truck wasn't available until 1-2 pm in the afternoon. I had two people I was paying to help load and unload who waited until I could pickup the truck. I did receive a call stating a prior renter hadn't turned it in yet so at least I hadn't driven to uhaul yet.
DALE C.I called and made a complaint and have yet to receive a call back. The vehicle was very unsafe. Had no gas. Tow haul light on the entire time. I've called twice and have never received a call back. Unacceptable
LAWRENCEENE H.Thanks for your good work, keep it up
LEAYMUN B.please label buildings to match online map,that would be helpful.
James S. | Online Move InVery helpful & friendly staff. Rental unit clean and ready upon arrival with lock included. Feels secure and maintained. Thrown off to see a fair amount broken glass, pills & medication bottles in front of one of the units.
KENDRA D. | Online Move InFriendly service.
byron b. | First ImpressionsThe staff has been quite helpful and responsive when I interact with them. There is nothing unique about the facility but it is well maintained and equipped.
DEBORAH B. | First ImpressionsExcellent agents at all locations we used. We rented three trucks and one cargo van this August 2021 as we moved two children to college and relocated ourselves to a different city. ALL the rentals went smoothly from check in to check out. Recommend 100%. Our storage unit in Columbus on E. 5th street was very clean, easily accessible, prepared with a lock and key. We did a self check-in and easily proceeded to store our extra household and seasonal items. Had two flatbeds for people to use. Great help!! Thank you! :-)
Gordana S. | Online Move InThey just had employees quit and the store was very busy. This experience was not a smooth as I would have like after traveling. However, Owen was doing everything in his power to assist.
Deena H. | First Impressions