Customer Reviews for U-Haul Moving & Storage of Northwest Kokomo

11 reviews

705 N Dixon Rd   Kokomo, IN 46901

(765) 868-7005

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(765) 868-7005

705 N Dixon Rd
Kokomo, IN 46901

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Aleta R.  |  Online Move In 
Rating:
5.0

Very friendly and helpful staff

Randy N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrew Y. 
Rating:
5.0

Customer did not leave a comment.

Bobby B. 
Rating:
5.0

Customer did not leave a comment.

Donnie B.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Genevieve A. 
Rating:
1.0

This is the first time,of many that I rented a truck from anywhere besides the actual "Uhaul" store. It will be the last!!! I was trying to save on mileage by renting from this location because it's on the same end of town that I was going to be traveling..... What a HUGE difference in the quality of trucks I must first mention!! This truck sounded rough, didn't drive very smooth, smelled musty, and my arms still hurt 2 days after having it from pulling the door down in the back... IT DID NOT GO UP AND DOWN SMOOTHLY AT ALL!!! ALWAYS TOOK MORE THAN ONE PERSON TO GET IT COMPLETELY DOWN, ANDDDD AT ONE POINT WAS JAMMED OPEN AND TOOK NEARLY AN HOUR TO GET LOOSE!!!! I HAVE NEVER HAD ANY ISSUES OR COMPLAINTS ABOUT THE TRUCKS I RENT FROM THE ACTUAL STORE ON THE SOUTH END OF TOWN. NOT 1!!!!! SERIOUSLY! I CALLED WHEN THE DOOR WAS JAMMED OPEN AND WAS TOLD I COULD BRING IT TO EXCHANGE FOR ANOTHER ONE. I CHOSE NOT TO DO SO AFTER I TOLD THE GENTLEMAN THAT I DIDNT WANT TO PAY FOR THE MILAGE TO DRIVE THERE AND THEN BACK (SHOULDNT HAVE BEEN EXPECTED TOO IN MY OPINION) AND I WASNT OFFERED FOR THOSE MILES TO TO WAVED. IF THE TRUCK DOOR WOULD HAVE OPERATED CORRECTLY TO BEGIN WITH NONE OF THIS WOULD HAVE BEEN AN ISSUE!!! ALTHOUGH THE GENTLEMAN I SPOKE TO WAS KIND, I FEEL THAT IT WASNT GOOD CUSTOMER SERVICE. I WAS TOLD CALL ROADSIDE. OK SO WASTE TIME THAT I DONT HAVE TO WASTE WAITING? EITHER WAY WAS GOING TO BE AT MY EXPENSE. PAYING THE MILAGE TO GO EXCHANGE IT, OR LOSE TIME SITTING AND WAITING FOR ROADSIDE... SMH. I RECOMMEND IF JUST A FEW MILE DIFFERENCE IN THE LOCATIONS, DEFINITELY GO TO THE ONE ON THE SOUTH END THAT HAS THE STORE YOU CAN PURCHASE PACKING SUPPLIES. THEIR TRUCKS ARE NEWER, CLEANER, SMELL BETTER, AND WITHOUT FAULT.

Bronwyn F. 
Rating:
5.0

Excellent service during pickup and return

Ron S. 
Rating:
5.0

Steve was very kind and helpful! He made my move easy!

Tyler R. 
Rating:
3.0

Customer did not leave a comment.

Brenda L. 
Rating:
2.0

Customer did not leave a comment.

Jane F. 
No reviews have been submitted for this location.

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