Customer Reviews for U-Haul Moving & Storage of Northwest Spartanburg

1,185 reviews

1500 International Dr   Spartanburg, SC 29303

(864) 574-2298

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(864) 574-2298

1500 International Dr
Spartanburg, SC 29303

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

WILLIAM T. 
Rating:
4.0

Customer did not leave a comment.

Elmer P. 
Rating:
5.0

Customer did not leave a comment.

Kenneth M. 
Rating:
5.0

Customer did not leave a comment.

Christian A.  |  Overall Experience 
Rating:
5.0

The man that helped me was the best U-Haul employee I've ever come across. I didn't catch his name but he was fantastic. Clean facility, easy pickup and drop off. Very happy.

WENDY N. 
Rating:
5.0

Customer did not leave a comment.

Kathryn A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DANNY A. 
Rating:
5.0

Best U-Haul experience! Website was good for booking rental. Friendly staff at the site. Equipment was good. Pricing was fair.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

IRIS S. 
Rating:
5.0

Customer did not leave a comment.

Pamela B. 
Rating:
4.0

Good service and would use again.

LINER S. 
Rating:
5.0

Customer did not leave a comment.

MELISSA C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MELISSA C. 
Rating:
5.0

I told my daughter about it now she's going to use it

DANNY R. 
Rating:
5.0

The Truck return process needs work this is the second time I have returned a truck and had an issue with the return I went through the entire process and it didn't go through and the system didn't up date that it didn't complete till I had already returned the key I was on hold for an hour waiting on customer service to answer the phone

BENNETHA W. 
Rating:
4.0

Customer did not leave a comment.

Raven W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANDREW E. 
Rating:
5.0

Customer did not leave a comment.

Loraine C.  |  Overall Experience 
Rating:
5.0

Hawk is doing a great. He Is personable, professional and efficient.

THOMAS M. 
Rating:
5.0

Customer did not leave a comment.

VENIAMIN T. 
Rating:
5.0

Very satisfied with the service i got.Will recomend this location 100%👌

EMANUEL C. 
Rating:
5.0

J.R. was very helpful and we could not have asked for better service.The location was easy to find, very clean and offered a lot of things for sale that movers may need. (ie straps, bungees, cloths, boxes, locks, etc)

ALLISON M. 
Rating:
3.0

Uhaul needs to inspect its locations regularly to assure uhauls marketing image is not tarnished.

Verd V. 
Rating:
5.0

Customer did not leave a comment.

Ben W. 
Rating:
5.0

Customer did not leave a comment.

Steven B. 
Rating:
5.0

Hawk Hawkins was excellent. He was there on New Year's Day to take care of our rental needs. His customer service was outstanding! He was very effiicient in renting us a truck and looking it over for us. He explained everything. U Haul was great.

MICHAEL M. 
Rating:
5.0

Everyone was so nice and took the time to answer questions and show us how to use the tow dolly properly

LAURA S. 
Rating:
5.0

Customer did not leave a comment.

SARAH R. 
Rating:
5.0

Ty was professional, fast & helpful. I would recommend using this service to family and friends.

NEIL G. 
Rating:
5.0

Customer did not leave a comment.

JAMEKA W. 
Rating:
5.0

Customer did not leave a comment.

RICHARD H. 
Rating:
5.0

Customer did not leave a comment.

TSE-HO C. 
Rating:
5.0

Everything was great nothing else I can think of

DANNY R. 
Rating:
5.0

Good equipment

VICTOR P. 
Rating:
5.0

Customer did not leave a comment.

CHARISMA B. 
Rating:
4.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Best U-Haul location I've ever been to. They have PLENTY of space for parking and they've made it very easy to see where the U-Haul vehicle should be returned. Those two things are rare at most uhaul places. The employee who helped me was energetic and eager to help and honestly I should have tipped him (a thought that has never occurred to me at a U-Haul facility). Bravo to this place!!

Patrick S. 
Rating:
5.0

I will never have buy a trailer . I have access to top quality trailers, if not not have to store and maintain. Thank you for always being there for me.

THOMAS M. 
Rating:
2.0

The lady at the counter has the attitude of a tree stump. Also, ask a simple question about mileage and she had to ask someone else. Then she gave me the keys and I ask which truck it is expecting to be shown the truck and at least a walk around she didn't. So I find the truck and it has a trailer connected to it🤦‍♂️ I unhooked it but that should never happen. Grade F completely.

LINUS T. 
Rating:
5.0

He handled everything with professionalism.

James H. 
Rating:
5.0

Customer did not leave a comment.

Matthew L. 
Rating:
5.0

Customer did not leave a comment.

Jackie K. 
Rating:
5.0

Customer did not leave a comment.

JAMES F. 
Rating:
5.0

Customer did not leave a comment.

Chase O.  |  Overall Experience 
Rating:
5.0

Nothing the service was outstanding and super glad I chose uhaul.

CURTIS S. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER L. 
Rating:
4.0

My pick up was changed to this location, because the original location did not have a working auto transports trailer (FBM Express Recovery & Towing). The locations operated by U-Haul are good. The U-Haul locations run by third parties are horrible. Poor management & customer service. I had a very bad experience at FBM Express Recovery & Towing. U-Haul should investigate this location & see first hand, how poor the service is operated.

JONATHAN W. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
5.0

Renting a U Haul with a trailer attached to haul my car had my anxiety at an all time high. One of the colleagues at this location went above and beyond, answering all my questions, giving advice and letting me drive around their lot to get a feel for the drive. He eased so many of my fears and his advice came in handy multiple times during my cross country trip.

veronica A. 
Rating:
5.0

Nothing. Customer service was phenomenal and exceeded expectations

Christopher Z. 
Rating:
4.0

I had one issue with my storage unit being broke into. I went to the office to have them pull the video only to find out the my unit was not in sight of the cameras.

JoAnn M.  |  Overall Experience 
Rating:
5.0

The team in Spartanburg are amazing. A special thank you to Hawk for helping secure an alternative when my scheduled movers cancelled.

Anne G. 
Rating:
5.0

Customer did not leave a comment.

Ken T. 
Rating:
1.0

Educate your employees about not arguing with customers because of their screw up. Such a horrible experience and the manager I talked to was so rude. They were charging me for 164 miles when in fact I did not drive over 40. This was so annoying.

QUANAYSHA H. 
Rating:
4.0

Mr Hawkins the manager is a great guy. He and his staff went out of their way to help me with any problems that arose. this man needs a raise!

Nolan C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Joyce S. 
Rating:
5.0

Customer did not leave a comment.

JUAN R. 
Rating:
5.0

I don't think anything needs to be improved. The employees were great, they were polite respectful and really helpful.

Quiana M. 
Rating:
5.0

Great service!

RICHARD G. 
Rating:
5.0

Customer did not leave a comment.

Tammy L.  |  Overall Experience 
Rating:
5.0

Great customer service.

BRIAN M. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA M. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY N. 
Rating:
5.0

Customer did not leave a comment.

THOMAS M. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Customer did not leave a comment.

Cathy P. 
Rating:
5.0

Customer did not leave a comment.

RICHARD K. 
Rating:
5.0

Customer did not leave a comment.

John G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William R. 
Rating:
5.0

I had visited this site and being a first time uhaul customer prepared for 20 ft truck two months prior to my moving date. The 20 ft was a must due to street access at the destination. Two days prior to my moving date the truck was on site and available. The site manager was very helpful and we did all prep for appliances dolly, moving dolly, furniture blankets and vehicle insurance. Good to go. Damned if your maintenance group didnt pull the ONLY 20 ft truck on site for overdue maintenance. Why try to schedule anything with Uhaul?

ALVIN O. 
Rating:
4.0

I would recommend this place. But just know I reserved a 9ft van and got confirmation. But when I got there I was given a 15ft truck. He charged me correctly. But I had to use more gas which cost me alot more than I budgeted for. I wasn't happy about this but I needed to transport something yesterday on my day off. Still wasn't happy with that decision.

Kimberly C. 
Rating:
4.0

Customer did not leave a comment.

Jonathan C. 
Rating:
5.0

Customer did not leave a comment.

Antonio W. 
Rating:
5.0

When my Ubox is Guaranteed to be stored in one place to be delivered at my home but ends up in another area, it becomes very inconvenient to have it delivered to my home if they say it's out of their delivery area.

George T. 
Rating:
5.0

This location has always been very helpful. And the equipment is always in great condition. Joe Babbitt

JOSEPH B. 
Rating:
5.0

Your 100 miles free is definitely a tricky policy. Good one! I paid $101 for 85 miles but had I gone 101 miles I would have only paid for the one mile over 100. Very tricky.

SANDRA M. 
Rating:
5.0

Awesome service

Anthony N. 
Rating:
5.0

This was the best service i have ever had with Uhaul. The female at the counter was very helpful and pleasant. When i returned the truck, i got great service as well. This was the cleanest truck i ever rented.

DOMINICK M. 
Rating:
5.0

Great friendly staff

Christopher J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ray B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEPHEN T. 
Rating:
4.0

Customer did not leave a comment.

Thomas T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CAREY A. 
Rating:
5.0

Worked with Hawk Hawkins in Spartanburg. That man deserves a big pay raise! He was friendly, helpful and made our entire UHaul experience a great success. I can not say enough good things about this gentleman. He was always there when we needed him (which happened to be a lot!) with a smile and a positive attitude.

Margaret D. 
Rating:
5.0

Customer did not leave a comment.

COREY E. 
Rating:
5.0

Customer did not leave a comment.

THOMAS K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JONATHAN W. 
Rating:
1.0

Customer did not leave a comment.

CARROL W. 
Rating:
5.0

Customer did not leave a comment.

billy D. 
Rating:
5.0

Move in was extremely smooth and easy. Location is amazingly huge, clean and has everything needed for moving in one place. I was very impressed. One issue… Our unit number does not appear on the map of the facility. #343 Even the staff was surprised. You need to correct the map. Even so, staff member led us to the unit so was not a problem.

STEPHEN N.  |  First Impressions 
Rating:
2.0

The utility truck was dirty and had animal hair on the seats. It had red mud all in the back. I had dust and sticky stuff on the dashboard, on the door and on the floor. We didn't make them aware of this but all they did was wipe out a little bit of a mud in the back of the utility van. Was not satisfied at all.

Mary J. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
4.0

Customer did not leave a comment.

James S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Harry B. 
Rating:
5.0

Good soup

Benjamin W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARIE F. 
Rating:
5.0

Hawkins, the general manager was great! I have rented with U-Haul for years as he definitely is an asset to your company. Very knowledgeable and courteous. Top notch facility and service.

Jonathan W. 
Rating:
5.0

Store is very organized and they were very nice

VIVIAN S. 
Rating:
5.0

Customer did not leave a comment.

Ray B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

clifford B. 
Rating:
5.0

Customer did not leave a comment.

Clayton S. 
Rating:
5.0

Customer did not leave a comment.

LOUIS C. 
Rating:
5.0

This is a huge Uhaul location. It was also close to home, which made it very easy for us to return.

JANET S. 
Rating:
5.0

Very fast taking care of there customers nice places close to all other places

NAJEEBA C. 
Rating:
5.0

Customer did not leave a comment.

THOMAS M. 
Rating:
5.0

Staff is excellent

JAMES L. 
Rating:
5.0

Customer did not leave a comment.

Brandon G. 
Rating:
4.0

Great service overall with owner, 5 out of 5. Truck we were assigned had a very worn front right tire.. it has alignment issues. Needed repaired before 800 mile trip as that added to driver discomfort and fatigue keeping straight, 2 out of 5.

John R. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL U. 
Rating:
5.0

Customer did not leave a comment.

Jason R.  |  First Impressions 
Rating:
5.0

No improvements needed at this time. You guys were excellent and we appreciate everything yall did.

JAMES E. 
Rating:
5.0

Customer did not leave a comment.

Marco H. 
Rating:
5.0

Customer did not leave a comment.

SANDRA C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

christina D. 
Rating:
4.0

Wish we could have received the container earlier but we know you guys are busy, great working with you, will definitely use Uhaul again, have a great day.

Jon M. 
Rating:
5.0

Customer did not leave a comment.

Gabriel L. 
Rating:
5.0

Customer did not leave a comment.

Francisco M. 
Rating:
5.0

I saved money

ROBERT S. 
Rating:
5.0

I had a reservation at the Whitney Ave (Spartanburg, SC) location but the trailer had a six inch dry rot crack in the tread of one tire that I found when hooking up the trailer. They then transferred my reservation to this location. The trailer here had a large framing nail in the tire that I found as we were hooking up the trailer. I asked for a replacement tire and they agreed to that and quickly made a tire change. Both locations originally said the tires were holding pressure and were ok to go. That is the wrong answer when doing a 500 mile round trip. Please step up your safety standards. You used to be the best.

Philip R. 
Rating:
5.0

Customer did not leave a comment.

Ivan L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carlos F.  |  Online Move In 
Rating:
1.0

Units are advertised online as "Interior 2nd Floor Street Level". Units are NOT street level.

Matthew S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Clinton A.  |  First Impressions 
Rating:
5.0

Highly recommend this site. They are a one stop shop for all my needs.

jimmy s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Chris S.  |  First Impressions 
Rating:
5.0

We were shocked with the fantastic facility. Moving is not necessarily a fun activity. We were prepared for a horrible day of moving into the storage facility. What you have provided at 1500 International Drive, is TOPNOTCH!!!!!

Anne P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rodney W.  |  Online Move In 
Rating:
5.0

Staff was very knowledgeable and friendly!

wallace g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tommy B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rita T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

gerald c.  |  First Impressions 
Rating:
5.0

Hawk and his crew are doing a fantastic job! They have turned my less than pleasant move into a successful job.

Andreas t.  |  First Impressions 
Rating:
5.0

I use this company all the time and had never had a hard time

EDIE C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nolan C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ann C.  |  Online Move In 
Rating:
5.0

Excellent service thx

Nanette W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Diana B.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Terence A.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kari M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Rebecca J.  |  First Impressions 
Rating:
5.0

Pleased with the service, the facility and helpfulness of front desk team. Upgraded our original online selection to a bigger unit without any hesitationsor issues.

MICHAEL F.  |  First Impressions 
Rating:
5.0

The store worker was very nice and informative and he showed us where our unit was explained how to properly lock and secure our unit He had a pleasant welcoming attitude the whole process was quick the building was clean the elevator was clean the location is perfect area right off the highway it’s the best experience I ever had

Virginia R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

david c.  |  First Impressions 
Rating:
5.0

I have no complain about service..

CURTISS LEE F.  |  First Impressions 
Rating:
5.0

Great bunch of guys. I'm glad they made me smile after moving 2200miles.

Panchitta C.  |  First Impressions 
No reviews have been submitted for this location.

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