Customer did not leave a comment.Harry B.
Customer Reviews for U-Haul Moving & Storage of Northwest Spartanburg
Spartanburg, SC 29303
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 11/25/2021: 7:00 am - 3:00 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Good soupBenjamin W. | First Impressions
Customer did not leave a comment.MARIE F.
Hawkins, the general manager was great! I have rented with U-Haul for years as he definitely is an asset to your company. Very knowledgeable and courteous. Top notch facility and service.Jonathan W.
Store is very organized and they were very niceVIVIAN S.
Customer did not leave a comment.Ray B. | First Impressions
Customer did not leave a comment.clifford B.
Customer did not leave a comment.Clayton S.
Customer did not leave a comment.LOUIS C.
This is a huge Uhaul location. It was also close to home, which made it very easy for us to return.JANET S.
Very fast taking care of there customers nice places close to all other placesNAJEEBA C.
If I need to store anything again, I will definitely go back to this u-haul. Never had any problems! Never worried about my belongings while in storage!Frances W. | Overall Experience
Customer did not leave a comment.THOMAS M.
Staff is excellentJAMES L.
Manager is awesome!Ryan S. | Overall Experience
Customer did not leave a comment.Brandon G.
Great service overall with owner, 5 out of 5. Truck we were assigned had a very worn front right tire.. it has alignment issues. Needed repaired before 800 mile trip as that added to driver discomfort and fatigue keeping straight, 2 out of 5.John R.
Customer did not leave a comment.MICHAEL U.
Customer did not leave a comment.Jason R. | First Impressions
No improvements needed at this time. You guys were excellent and we appreciate everything yall did.JAMES E.
Customer did not leave a comment.Marco H.
Customer did not leave a comment.SANDRA C. | First Impressions
Customer did not leave a comment.christina D.
Wish we could have received the container earlier but we know you guys are busy, great working with you, will definitely use Uhaul again, have a great day.Jon M.
Customer did not leave a comment.Gabriel L.
Customer did not leave a comment.Francisco M.
I saved moneyROBERT S.
Got my needs perfectly, and included a few month of rental. It took an extra month, to get everything moved, so this worked out perfectly.Arthur C. | Overall Experience
I had a reservation at the Whitney Ave (Spartanburg, SC) location but the trailer had a six inch dry rot crack in the tread of one tire that I found when hooking up the trailer. They then transferred my reservation to this location. The trailer here had a large framing nail in the tire that I found as we were hooking up the trailer. I asked for a replacement tire and they agreed to that and quickly made a tire change. Both locations originally said the tires were holding pressure and were ok to go. That is the wrong answer when doing a 500 mile round trip. Please step up your safety standards. You used to be the best.Philip R.
Customer did not leave a comment.Krishauna J.
Customer did not leave a comment.Donald B.
Customer did not leave a comment.Robert H.
Customer did not leave a comment.Scot M.
Stop asking for so many extras. I wanted to rent a trailer yet I had to go through five sets additional offers?Damon O.
I was very satisfied with the work U-Haul did on my truck. I have recommended them to others and will keep on recommending them. The facility was exceptionally clean.Robert W.
Customer did not leave a comment.Ivan L. | First Impressions
Customer did not leave a comment.Tyler V.
Have a Hawk at every store. His knowledge, experience and great personality will have us coming back to this location every time. Thank you for a great service Hawk.TABITHA K.
It was frustrating how long I had to wait to have my containers picked up. The date I was given over the phone was not accurate, and then the driver had an issue on the pick up date which caused further delay.David E.
Customer did not leave a comment.ROBERT R.
Customer did not leave a comment.WALLACE H.
Nothing - I was happy with everything.WARNER L.
Customer did not leave a comment.Carlos F. | Online Move In
Customer did not leave a comment.Louie D.
Customer did not leave a comment.KENDRICK Lortroy R. | First Impressions
Excellent customer service. Great location!KOLAWOLE A.
Customer did not leave a comment.VANCE M.
Nothing. All is good!! Thanks.KIRAN L.
Customer did not leave a comment.Andriy K.
Reserved trailer online, when I arrived at the facility to pick it up had to wait an hour to get trailer. Not sure if the issue training, lack of understanding, or just old equipment. Why do I need to put all the information to reserve the equipment? If Ot needs to be re-entered when I pick up the equipment?Don R.
Customer did not leave a comment.MARTIN H.
Customer did not leave a comment.Steven B.
Great location.JERRY R.
Hawk and Dan were incredible. I stopped by several times, with many questions, and never once were they anything but gracious, patient, and thoroughly helpful. I've moved 15 times in 20 years and these gentlemen set to gold standard for what a customer wants and needs.Brendan M.
Customer did not leave a comment.Roberta C.
Had to pick up truck from location not near a home almost a 25 minute drive after I ordered it 30 days in advance for pick up less than 3 miles from our home and was giving no notice spent over an hour going to two different locations to pick up a truck we had reserved the month priorRonald B.
Customer did not leave a comment.Jose R. | Overall Experience
Customer did not leave a comment.Joseph M.
Customer did not leave a comment.JOSEPH B.
The trailer needs the landing gear replaced it stripped. With the car weight it didn't want to raise the trailerLAWRENCE H.
Customer did not leave a comment.Charlitha T.
Customer did not leave a comment.Kendall S. | Overall Experience
Customer did not leave a comment.DANIEL G.
Customer did not leave a comment.SAUL D.
I rent a truck every time I'm in town and the staff at this location is always helpful. They even know that I'm a Ford man and they try to make sure I get a Ford F 150 when I get there.Joe B.
Customer did not leave a comment.MATTHEW N.
Great customer service. Friendly and helpful atttude.Kevin D.
Customer did not leave a comment.ANDRIY K.
Customer did not leave a comment.Evan S.
Our experience ended well. But it was extremely frustrating when we got word that told us our boxes would not be delivered on the day that we had arranged a month before. We were supposed to get them delivered to us on Saturday and on the Thursday before that we got a text from someone from U-Haul saying they would not be delivered until Tuesday. We had already made arrangements, people had taken the time off and rearranged schedules to help us, so it became extremely frustrating that we could not get them on Saturday. As it turned out, we had to get a truck from U-Haul, empty our boxes ourselves, and unload them at our house. It was an extra, exhausting, and time consuming effort that we had to make in order to fit our pre-planed time frame. Daniel helped us with the arrangements but it was still very frustrating that we had to do the extra step and the extra work to get our boxes.Joe T.
Customer did not leave a comment.KEITH K.
Customer did not leave a comment.DANA A.
Customer did not leave a comment.BRIAN L.
Customer did not leave a comment.CLAYTON S.
Customer did not leave a comment.MICHAEL D.
Customer did not leave a comment.William M. | Overall Experience
Customer did not leave a comment.JACQUE R.
Customer did not leave a comment.Scott S.
Not happy that we had to drive the truck an extra 14 miles from the original location from which we had requested a truck which the website indicated had a truck available when making the reservation. The young man who assisted with picking up the equipment was awesome, wonderful personality, and a great pleasure with whom to deal. The young man with whom we dealt upon return of equipment was very pleasant also.Jeane G.
The guys that helped me was great. They explained everything perfectly. They demonstrated good customer service.Joann M.
The storage facility was awesome. I never had any problems that the personnel there couldn’t take care of. Renting a truck from them is a little more difficult, however, Hawk Hawkins is awesome! He takes care of wverything.James T. | Overall Experience
Customer did not leave a comment.Melissa S.
Clean out Trailer prior to pickup pleaseTravis P.
Way better location with more equipment than greenville locations. Easy on / off I-26 one exit from I-85MICHAEL T.
Customer did not leave a comment.JOSHUA M.
Customer did not leave a comment.JAMES L.
Customer did not leave a comment.RICHARD P.
Customer did not leave a comment.joyce b. | Overall Experience
Customer did not leave a comment.Molly C.
Customer did not leave a comment.Anth K.
Customer did not leave a comment.Rodney W.
Customer did not leave a comment.LARRY R.
Customer did not leave a comment.Jeffery M.
Customer did not leave a comment.Craig M.
Customer did not leave a comment.JOSEPH B.
Customer did not leave a comment.Erin R.
Customer did not leave a comment.Erin R. | Overall Experience
This place blew me away it was huge and the guys were very friendly and helpful.KAREN L.
Units are advertised online as "Interior 2nd Floor Street Level". Units are NOT street level.Matthew S. | Online Move In
Daniel was awesome! Super polite and helpful!DAVID S.
Customer did not leave a comment.Kristen W. | First Impressions
Customer did not leave a comment.Jerry W.
Customer did not leave a comment.MEGAN M.
Customer did not leave a comment.Clinton A. | First Impressions
I was not told that a hold would be on my card and then more would have to come off when i paid for the U-Haul. The return directions were not clearly explained by the person at the U-Haul locationJULLIAN A.
The employee who took care of our pickup was very efficient and helpful. Pleasant too. I have no issues with the location. I just feel UHaul could do a better job of having the size truck reserved. I reserved a 10' and got a 20' which was way too big for my move.Susan W.
Everything went smooth and I didn't see a need for improvement.GREGORY MARTIN H.
Customer did not leave a comment.William W.
Customer did not leave a comment.Dana A.
Customer did not leave a comment.Robert S.
Customer did not leave a comment.SHAVETTA C.
Customer did not leave a comment.MONIQUE A.
Customer did not leave a comment.Michele C. | Overall Experience
Customer did not leave a comment.James J.
Customer did not leave a comment.Dean S.
Customer did not leave a comment.Nick F.
Customer did not leave a comment.Vance M.
The gentleman who checked us in was great. He took care of everything, and went above and beyond in helping us have a great rental experience.Arthur C.
They seemed under staffed and one of the workers clearly didn't want to be there. He was working at a pace that made it clear he didn't care for my schedule or time.Kyle P.
No, other than I was not able to finalize self return process as it would not pick up location and did not provide a manual way to do so.MICHAEL L.
Highly recommend this site. They are a one stop shop for all my needs.jimmy s. | First Impressions
Customer did not leave a comment.James S. | First Impressions
Customer did not leave a comment.Ray B. | Overall Experience
Customer did not leave a comment.Sharolyn K. | First Impressions
Customer did not leave a comment.Chris S. | First Impressions
Customer did not leave a comment.John S. | Overall Experience
We were shocked with the fantastic facility. Moving is not necessarily a fun activity. We were prepared for a horrible day of moving into the storage facility. What you have provided at 1500 International Drive, is TOPNOTCH!!!!!Anne P. | First Impressions
Customer did not leave a comment.Rodney W. | Online Move In
Customer did not leave a comment.sarah w. | Overall Experience
Great place, friendly staff. No problems or issuesCraig M. | Overall Experience
Staff was very knowledgeable and friendly!wallace g. | First Impressions
The General Manager there is awesome. Outstanding customer service and patience.Kendall S. | First Impressions
Customer did not leave a comment.Tommy B. | First Impressions
Customer did not leave a comment.kyle b. | First Impressions
Customer did not leave a comment.Rita T. | First Impressions
Customer did not leave a comment.gerald c. | First Impressions
Hawk and his crew are doing a fantastic job! They have turned my less than pleasant move into a successful job.Andreas t. | First Impressions
I use this company all the time and had never had a hard timeEDIE C. | First Impressions
Customer did not leave a comment.Nolan C. | First Impressions
The facility was super clean and the staff were very friendly and helpful! I got a smaller storage unit thinking that I could fit everything in it but when I realized I couldn’t, they got me switched over to a larger unit hassle free! Also, the complimentary carts they had in the unit were super convenient for moving things from the truck to the units. Definitely recommend !!!Sarah A. | First Impressions
Customer did not leave a comment.Robert D. | Overall Experience
Absolutely great experience all the way around !Shawntea N. | First Impressions
Customer did not leave a comment.Austin L. | First Impressions
Dealing with Hawk was a pleasure.donald g. | Overall Experience
Customer did not leave a comment.Peyton E. | Online Move In
Customer did not leave a comment.Ann C. | Online Move In
Customer did not leave a comment.Crystal J. | Overall Experience
Excellent service thxNanette W. | First Impressions
Customer did not leave a comment.Diana B. | First Impressions
Customer did not leave a comment.Terence A. | Online Move In
Customer did not leave a comment.Kari M. | First Impressions
UHAUL customer service is way below standards. No one answers the phone, there's no place online to handle my issue. This is in no way a reflection on Steve August or his staff. They just don't have enough people. They iare expected to be in the office handling walk-ins and answering the phone, but they also need to show new customers their units and go over the rules and regulations etc. Problem is there is only one person scheduled to handle all of that. UHAUL needs to hire more staff to take care of customers needs in a timely effecient manner. When someone did answer the phone, they were friendly, polite and knowledgeable and took care of my issues.Laura L. | Overall Experience
Customer did not leave a comment.Rebecca J. | First Impressions
Pleased with the service, the facility and helpfulness of front desk team. Upgraded our original online selection to a bigger unit without any hesitationsor issues.MICHAEL F. | First Impressions
Customer did not leave a comment.DEBORAH C. | First Impressions
Customer did not leave a comment.ROBERT K. | First Impressions
The store worker was very nice and informative and he showed us where our unit was explained how to properly lock and secure our unit He had a pleasant welcoming attitude the whole process was quick the building was clean the elevator was clean the location is perfect area right off the highway it’s the best experience I ever hadVirginia R. | First Impressions
Customer did not leave a comment.david c. | First Impressions
The manager I met was super friendly and very helpful. I would recommend this place to any of my friends and familyJason M. | First Impressions
I have no complain about service..CURTISS LEE F. | First Impressions
Great bunch of guys. I'm glad they made me smile after moving 2200miles.Panchitta C. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
We have the largest selection in the industry!