Customer Reviews for U-Haul Moving & Storage of NW Detroit

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of NW Detroit

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darnell j. on

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All good

Kimberly A. on

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The lines were very slow. Only one guy were knowledgeable. The other employees seemed they needed more training.

donna c. on

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Everything about my U-haul experience was fantastic! Everyone was very professional, extremely helpful and went above and beyond with the customer service even under pressure. overall great!

latonya t. on

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The Unit was clean and the facility was well maintained

BRIAN C. on

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My reservation was at a different location at 9am. I arrived there at 8.45 and that's when I was told that I would need to go to a different location 20 min away to pick up my trail. I waited 90 mins to get my trailer and then was given the wrong trailer. This through my day off by nearly 4 hours. EXTREMLEY POOR SUPPORT

Collin G. on

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when I got there, a girl was almost off shift so I had to wait for the next guy to speak to anyone. No bueno bro

MICHELE D. on

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Everyone was pleasant and offered moving supplies that I hadn’t thought about

donna c. on

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Just keep being professional, knowledgeable, helpful and pleasant. Great customer service!!! Thanks to Clarence helping with my storage and Angela helping with the truck rental. Great job !

LaTonya L. on

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YVETTE S. on

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SONYA G. on

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Markwilliam S. on

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Chuvenya H. on

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I was completely satisfied! I definitely recommend using this particular location!

Marian D. on

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I had the absolute best service at this location. The gentleman who checked me out, was amazing! He knows how to treat the customers. He knows how to take care of customers, and how to keep customers happy. I highly recommend him.

Michele D. on

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Everyone was pleasant and the floors looked very clean and inviting. The general manager was very nice and gave us storage information that lead me to get a unit

Rivka S. on

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I rented a cargo van for three days, smelled great and was really clean. It worked extremely well. Staff was friendly and helpful. I gave 4 stars because there were two 3 dollar charges I don't understand, otherwise it's a five star rating!! I plan to rent same vehicle in a month from same location. This time I will expect those few dollar charges.

Linda M. on

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I reserved the pickup truck online the day before I needed it. My experience was just great. Everyone was friendly and helpful, contrary to comments I read online. The rental pickup and return was a breeze. I would recommend this store to others who need a truck or supplies.

Dianne E. on

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lavern l. on

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Jay B. on

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VeRONICA W. on

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Thank y’all for awesome experience.

John B. on

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joe t. on

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N/A

Frank D. on

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I would like to see a screen that details the costs versus after my bill is printed.

jordan w. on

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Dewayne Seal the General Manager was a life saver very professional and helping..... Great customer service, He was safe efficient and on point was very grateful he was there.... His staff was on point to they were there every step of the way to help with u boxes

Jonathan P. on

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Clean facility. Easy to get into with ample parking.

Lynette R. on

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I’m very upset they said it was over a quarter of tank of gas when it was below a quarter of tank I called customer service regarding this in the mean time of me moving and taking pictures of the gas tank I received a call my daughter and grand child was killed in a car accident so now I’m getting charged for all of these fees when I shouldn’t and it’s a record of me calling as well

asandia n. on

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Everything was handed very efficiently and went well. No complaints, would recommend to family and friends in a heartbeat. Thanks for a job well done.

Andrea H. on

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They were great. My reservation was actually at a different U-Haul location, but the people there didn't feel like dealing with me so they sent me to this one. So even though I didn't have a reservation here, they worked with me and were very, very helpful in getting me what I needed. I would definitely rent from here again.

yvonne D. on

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Jonathan P. on

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Teresa B. on

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Need cinder blocks to place under trailers on returns after hours

Logan H. on

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joshua b. on

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TeQuion B. on

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Entire experience was terrible.

maurice w. on

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Very friendly atmosphere. Customer service was excellent from Dwayne.

Marquita G. on

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quindell a. on

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alexandra z. on

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Good job

tarra b. on

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Gary K. on

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Helpful staff at this location.

DESHAUNNA H. on

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all employee contact exceeded my expectation, smiles laughs & prompt customer service

edward g. on

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Keep things just as they are service was great thank you very much will come when needed

LeTia H. on

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The manager was great!!! Awesome crew.

antoinette G. on

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Will recommend this location and will use again. Very well kept bldg.

GARY C. on

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andrea h. on

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Lynette r. on

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The Telegraph location customer service is Top Notch. Dwayne Seals is the manager: any questions I needed answered was acknowledged with respect, professionalism, and genuine concern for was important me (I was moving from a state I have live all my life to be to be with my son & grandson). My entire business interaction felt more like I was family, because that was the demeanor of every employee, I watched how they all interacted with the customers and every time it was the same, excellent customer great service! Dwayne your friendly smile and family team is awesome!! I am spreading the news for all my family and friends to call the U-Haul on Telegraph for all their moving needs and concerns. Thank you all for a 5 star experience!!!!!

SHARON M. on

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Patricia S. on

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Jayantha M. on

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good everything

James S. on

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Deana M. on

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I use uhaul a lot and this particular truck was a 26' brand new boy however; I think that the trip for millage is rigged and calculates more miles than driven. My rentals usually costs me btw $70-$80 buck, however; this rental was $120 according the hateful dude who I disturbed off his phone when I pulled up to check my truck back in....BS......

pearline j. on

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Erin A. on

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They were very helpful and I was very nervous dropping off the van dolly but they gave me advice on how to do it and how to disconnect because we need to drop it off in order to pull the ramp out to get things for the house...

MICHEAL L. on

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DALE C. on

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denise c. on

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Make sure your employees don't give customers u-haul trucks that doesn't drive efficiently then offer insurance on the truck when the employees know the truck isn't good to drive.

mycial a. on

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Employees professional and kind. Would recommend to anyone.

Sam S. on

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The grounds, service and storage area where clean and kept. Easy to access and unload/ load. The personnel where friendly but showed almost no urgency. Nice place just give yourself plenty of time.

sherease e. on

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Everything was great except the self check in/out instructions could benefit by clarifying the steps to make the experience better. It took longer doing it that way than going in & getting assistance from a representative.

Brian G. on

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Perfect. Great experience.

Jill B. on

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was suprised only a 1/4 tank of gas was in the truck at fill up. also the furniture covers were not in the truck so we had to go back for them.

NANCY L. on

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Remember to put dolly in uhaul. We had to run back to get it. We were close so it was okay.

Walter C. on

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Keith B. on

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wiltrice r. on

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Ashley g. on

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Zhaney R. on

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Everything was unorganized no keys were in the lock box i had to call uhaul hotline i was on the phone for over an hour & 30 minutes. I had to have the general manage come up to the store. I would never rent another uhaul or recommend it to anyone & then i was over charged.

ELSIE H. on

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VINOTHKUMAR D. on

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elizabeth l. on

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Michelle J. on

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brian m. on

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After hours door code for storage unit did not work. Kureg coffee maker did not work

theresa t. on

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Very nice and clean facility, The manger Dawayne is Outstanding

Karen C. on

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I have rented trucks from here and dropped off without any problems. It is close to our home, so drop off is effortless.

Dannell R. on

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Be accurate in pricing

Shelbie S. on

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Raj G. on

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The truck was given to me with a low tire pressure warning. I returned to have the the tire inspected and filled and then noticed that the trailer hitch was missing. The manager told me that she didn’t have one because someone didn’t return it. She eventually found one. Overall everyone was courteous and got the job done, but some obvious opportunity to improve overall experience. Lastly the driver door rear view mirror had known damage upon pickup. A bit of a safety hazard that I should have been made aware of so I/we could secure it before I left. Thank you.

Melvin T. on

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roslind d. on

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This facility is the best compared to other facilities.

ROSLIND D. on

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Nothing at this time, Had a wonderful experience , compared to other U-Haul 's companies that I dealt with.

Serena e. on

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Wanda E. on

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Treneese D. on

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It took 3 people just to help this one person which was nice for that person meanwhile I'm just waiting to get my keys and this ate up 30 mins of my pick up time. The staff was super friendly and helpful when I finally got their attention and I will choose this location again but I think they need to manage their time a little better. I shouldn't have to flag someone to help me for such an easy task.

myron q. on

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Have enough proper equipment on site

Terri S. on

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Mileage was a small issue was resolved right away. They recommend taking pictures right away of everything and and the mileage before you leave. I did so that helped with the mileage issue. Overall the employees were very friendly, and that a big plus for me. Thanks to you all.

ERIC W. on

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From beginning to end every employee was professional, polite, and just really nice to deal with.

yvette d. on

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Easy way to get to storage area.

darrel b. on

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The service was great

Toni M. on

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Just to sum it up " THE BEST SERVICE I EVER RECEIVED ANYWHERE"!!! Management: EXCELLENT and VERY PROFESSIONAL!!!!!!!!!!!!!!!!! Thank You, T.M

Melvin T. on

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arguster s. on

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Keep doing what you do?

TIM P. on

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This location had an excellent, friendly staff. Keep doing what you're doing!

marvin m. on

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Timothy L. on

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None

raphael m. on

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Service was good, facility clean and helpers were professional and courteous.

Christopher M. on

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My desired location when I made the reservation on line did not have the reserved equipment. They called and sent me to a second location, but when I arrived to pick it up, they did not have it either. The guy at My Mechanics was great in trying to find one locally, but I ended up wasting time and fuel finally getting to the actual pick up location. Very disappointing run-around.

Alan F. on

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VELNICIA D. on

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brian m. on

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evelyn e. on

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Everything was good..It wouldn't hurt to have more furniture dolly's. There was only one left.

raylonda m. on

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Thank was very unsatisfied. I only went with this location because they reserved me a van . I have a storage on 8 mile and greenfield. I explained to the person I needed my truck for 24hrs he assured me I was fine. When I went to pick up my reserved truck they told me they could not rent it out to me for the /4hr becazuse theh put it in the system for 8hrs. They said they tried to call me. I never received a call. I was very displeased. This location tried to help me as much as they could do. But I was not pleased because I didn’t. It receive what I reserved for.

Neiman L. on

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Nice storage facility.

theresa b. on

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Candance H. on

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Albert B. on

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I love my total experience the place was clean and smelled good the restroom was clean and smelled so fresh and clean. They was opened on time with my equipment ready. My truck was clean and smelling good. The staff was courteous and efficient. I loved this place

Sharnita C. on

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Judy S. on

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Veronda G. on

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Thank you for the experience

Joshua S. on

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I forgot my 6-blade to 4-pin adapter, but they had one available for me to borrow. Saved me a 30-minute drive back home.

Alexandria F. on

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Clifette J. on

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I had a positive experience

Diane M. on

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Makela G. on

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Very friendly people got me in and out. ??

Linda G. on

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N/A

Ashsa G. on

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The team is down to earth and friendly. They get their jobs done efficiently and effectively.

Ashley g. on

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Friendly n quick staff. Service was great

Kimberlyn D. on

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Get rid of the old trucks.

JT H. on

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It was difficult to reach a reasonable person to assist when I had a problem with my scheduled delivery. Still waiting for a call back from the manager.

LaTrece C. on

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Clean well maintained truck. Clean storage facility. Professional and polite employees. Excellent service.

ali a. on

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LaTrece C. on

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Tiffany T. on

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John was great! He was very helpful and displayed excellent customer service! He made my experience with U- haul one again a gray one. Good luck to him in his new endeavors with the company.

Owen R. on

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Continue with the good work

Lashay B. on

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Gerald A. on

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I really liked your storage facility will use it again in the future

Joerina M. on

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jessica m. on

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Steven C. on

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Loved the service

frederick s. on

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Albert M. on

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Stay within the quote price. Dont make older patrons or patrons period wait especially when your not doing anything.

NATHANAL W. on

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Yaakov C. on

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robert a. on

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oliviA e. on

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They did ok

justin m. on

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Perfect service!

Tommie F. on

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There was an issue with the trailer we were suppose to pick up (previous renters wrecked it), the folks at this location were awesome and got us another trailer right away very friendly very great demo of how to use equipment!! Super friendly folks.

oliviA e. on

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Good

kim l. on

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None at this time

John K. on

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This location needs to be included in your online reservation choices.

roslind d. on

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The people that work their were very helpful. I had a situation that caught me off guard, they were able to help me with the situation . The staff is excellent and I really appreciate them.

Michele M. on

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Your customer service representatives are friendly, informative, and overall fantastic! Thank you, Michele

LOUIS H. on

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marcia t. on

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Awesome Customer Service!!

nevin h. on

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kevin h. on

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One things you guys could do is make sure the tires are above 60% tread on the tire but other then that it’s cool

Christine W. on

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Rent out correct trucks so there is no confusion among returning .

Renee C. on

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Very helpful and polite

dejuana l. on

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Truck smelled like butt guy cleaned it promptly when I told him about the smell.

Michell S. on

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The asst. Manager was very helpful. Helped 3people all at the same time.. he was very professional under pressure and made sure we received the best deal!!

Dartanyon M. on

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I was told Since I used my pre paid debt card it has to be used as cash which requires a 100$ deposit when I come in to return the truck ask for my cash deposit, when I explained to the rep she acted as if she had no idea on what I was talking about so never again will I have 100$ to just give away I was pissed and still is I’ve never experienced this before.

oneida T. on

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Angela and her team were awesome things could not have run smoother easiest process ever

ANGEL M. on

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Great customer service. ??

RATHIA W. on

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Prices per mile is to high is more on weekends that's not good at all

Alonna H. on

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Management & Employees were very helpful

Zachary C. on

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The fuel gauge was 6/10 more than what they said was on there so soon as I drove a few blocks it jumped a mile

Audrey D. on

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Great customer service and in a professional timely manner, just keep doing what you've been doing

KIONNA S. on

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I asked for no safemove coverage and was charged anyway after she asked me ten times and i told her NO. She kept calling me the wrong name. Customer service was terrible.

myanh p. on

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Nothing

Nichelle C. on

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The truck I rented was not safe to be on the road, the transmission was no good. Safety inspections should be done more often.

Yolonda S. on

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Be on lookout for nearby stalking art gallery business owners to reassure customers are safe.

Moria A. on

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Customer did not leave a comment.

cynthia b. on

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I went to the location to reserve a storage unit and rent a truck on 3/2 for 3/3. When U got there to get the truck, I was told I did not have a reservation for a storage unit and of course the size that I wanted was not available. I rented a smaller unit because I had to clear out my recently deceased fathers house that day. We did not look at the inside of the truck until we got to the house to load up. The truck smelled like manure......To top it off, the truck would not start when we were leaving the storage unit. We sat for 10 minutes and tried again and it started.

Patrick W. on

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Fadi S. on

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Very friendly team. They try to help in all my question(s).

William G. on

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Tarcia S. on

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Daryl S. on

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personnel working the yard did not know how to hookup tow dolly and check it for servisable, but everything was corrected before I left the lot by Uhaul staff. I had to services the reacht stripes to use the to tie down wheels of the vehicle I was towing. After returning the equipment the same day was called the next day to find out when I was returning the equipment.

Kristie I. on

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I ended up at this center because of service issues at the center just down the road. This crew was excellent!

Louise D. on

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The ENTIRE staff was very polite, courteous, helpful, and respectful. The facility was VERY VERY CLEAN!! The young lady at the front desk was so patient, concerned, and attentive. I will recommend

ERICA T. on

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I will never rent a unit for storage and hopefully never have to use your company for anything. My unit was sold after I called and spoke to a worker and informed me that I was okay. Never again! ELT

Shamonik W. on

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Staff wonderful and goes over and beyond to satisfy their customers.. Love the telegraph and 8 mile location

ANGEL W. on

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Great customer service!

deshone w. on

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Great

Juanita h. on

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You. Guys. Was. Very Helpful. You. Anwers. All. Questions. And. Showered. Me. Around. And. How. To. Get. To. My. Storage. Ben. Thank. You. Very. Much

VeRONICA W. on

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Excellent service. Thank you.

claire g. on

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Very helpful and polite staffing

angela k. on

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I moved out of unit 11/17/18

Kimberly B. on

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Reserved a truck and approx. 1 1/2 hours after confirming reservation (while in route to location to pick up vehicle) received a call advising they could not locate the truck anywhere at that store.

antoinette G. on

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very impressed with my overall treatment at this uhaul facility customer service was professional and the place was clean I was impressed with everything will use this facility again and refer others.

Jedadiah H. on

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Great people working there.

angtoinlina w. on

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Thanks

Anthony T. on

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Can the price come down a little?

shirley j. on

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U-Haul service was efficient, fast, and true to its word. I really appreciated that. Thank you for the good workers involved in the process.

Damali M. on

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The manager was very nice and pleasant while getting me registered. The storage is clean.

kimberly p. on

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Facility is secure, neat, clean, will lit, maintained - employees are helpful, friendly, and offer assistance when needed or required.

elizabeth g. on

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The gentleman who assisted us was excellent. We couldn't have asked for better service. He was friendly and very helpful and efficient. The facility is clean and very well kept.

Shaunte' B. on

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Everyone at this location was very nice and helpful.

Lisa F. on

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Thank you

Nicole J. on

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8 people in line &1 clerk. I waited an hour in line to pick up a UBox. Then waited 50 more min. before we were able to leave with it because it wasn't ready.

TAMI P. on

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You had the size storage I needed, on the day I needed it.❤️

woodrina r. on

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*

joycelyn m. on

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Ronnie, Craig and DeShawn were all awesome the customer service was outstanding. I can from California to move my sister and it was all last minute. They were very understanding professional. Outstand

Michael M. on

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I had some problems with my delivery. But everyone was professional and helped fix everything. I would definitely recommend this facility based on the people working there.

Derocha C. on

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I had no issues with staff at this facility...overall experience with Uhaul & ubox was TERRIBLE!

Greggory B. on

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The rates were not competitive and there is no proration I moved out on the 12th and paid for the whole month.

Christine J. on

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When it came down to paying my unit so it wasn’t sold at auction they let me down came in to pay but the couldn’t split the payment I went to get the payment in full cash when I got back they sold it

monique m. on

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Everything was great!

Steven D. on

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My only complaint would be that I thought they should allow access to interior storage units later than 7pm. Place was clean, staff was nice and facilities were secure