Trailer Rental & Towing in Detroit, MI at U-Haul Moving & Storage of NW Detroit

2001 reviews

19990 Telegraph Rd   Detroit, MI 48219
(South of 8 Mile Rd)

(313) 952-9217

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(313) 952-9217

19990 Telegraph Rd
Detroit, MI 48219
(South of 8 Mile Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location
Trailer Rentals

One-Way and In-Town Local Rentals in Detroit, MI 48219

U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

  • Building Icon
    History

    We have an adaptive reuse program to better the enviroment!

Customer Reviews

Average Customer Rating

2001 reviews

Let us know what you think.
Your valuable feedback will help us serve you better.

Write a review
Rating:
5.0

Nothing the personal and service was great.

RICHARD EARL N. 
Rating:
1.0

Seeing it's COVID season I decided to get u-haul through your app. I selected the option to pick up the vehicle myself. Went through all the prompts on your app and finally got to the step to grab the key from the safety box. As I was punching in the code to retrieve the key. A u-haul employee walked up to me and demanded to see what I was doing. She then made me show her my phone to see what I had on there. She then proceeded to open the safety box herself, telling me only she can retrieve the key and then grabbed the key at which point I got annoyed and told her she was wrong to have grabbed my key (CONSIDERING WE ARE STILL IN A PANDEMIC) and I had chosen to use the "pick it up myself" option. I told her she wasn't supposed to intervene or even walk upto me without a mask and grabbing my keys. At which point she proceeded to curse me out. This was the worst customer experience ever and I will not be using u-haul again at this location or any other for that matter.

UMAIR R. 
Rating:
1.0

The Cashier/attendant didn't bother to look in my direction as I tried to complete the transaction. She was not friendly and was talking to the other attendants while waiting on me. When I finally got the keys to the truck it was not clean. It had a cardboard visor still in the windshield. There was only 1/4 tank of gas in the truck when I received the keys. When I returned the truck, I filled it with the 1/4 tank of gas I was given and I was still charged for gas. I will not rent from this location again. I will not recommend this location to anyone and I will strongly consider options other than Uhaul in the future.

ZAID D. 
Rating:
1.0

The Cashier/attendant didn't bother to look in my direction as I tried to complete the transaction. She was not friendly and was talking to the other attendants while waiting on me. When I finally got the keys to the truck it was not clean. It had a cardboard visor still in the windshield. There was only 1/4 tank of gas in the truck when I received the keys. When I returned the truck, I filled it with the 1/4 tank of gas I was given and I was still charged for gas. I will not rent from this location again. I will not recommend this location to anyone and I will strongly consider options other than Uhaul in the future.

ZAID D. 
Rating:
5.0

Thanks

Kevin S. 
Rating:
5.0

Staff are always welcoming and friendly

neshele G. 
Rating:
4.0

The UHAUL truck smelled like stale cigars/cigarettes and anyone that has respiratory issues it would take their breathe away.If it wasn't an emergency situation for me I wouldn't have taken the vehicle.

Nicolei M. 
Rating:
5.0

Great location friendly staff.

MILTON GLENN O. 
Rating:
4.0

Let your customer know that the E85 fuel can be mixed with regular fuel

ROBERT J. 
Rating:
5.0

This location was short staffed but still helpful. I recommend that they make sure that the vehicle is maintenance well in advanced not while the customer is there. Because the customer is on a time limit.

URSULA COLLETTE T. 
Rating:
2.0

I felt the rep was unprofessional and has a lack if customer service

CARRIE LYNN E. 
Rating:
1.0

When we picked the u-haul up the engine light was in and the oil light was on . The mechanic at u-haul put 8 qts of oil in it to get it full , the u-haul had the worst when alignment I've ever felt driving a vehicle and it smelled horribly of cigarettes I would not recommend this location at all if my life depended on it

STEVEN JAMES L. 
Rating:
1.0

On top of being rude in general during our truck rental process, the manager would not honor what the phone customer service promised for the storage unit we reserved. I was told twice my 1st month would be free. U-Haul records calls so that could easily be confirmed since I knew exactly when I called. We left & tried customer service on the phone again, which after 40minutes on hold said there was nothing they could do (untrue as they could have applied a credit). So after the terrible experience, I went with a slightly more expensive storage company who didn't have a first month free but much better service. I wonder if people do math in these situations? For the length of time I'm probably storing items they would have made 15-18 times the value of 1 free month. During these times, if I'm spending upwards of $3000 somewhere, I want to at least like the business. It's worth it to spend more with a smaller company who values my patronage. I'm an event producer so I move & store things frequently. This is the 3rd strike for U-Haul & they'll never see my money again.

Danaeya J. 
Rating:
4.0

Omar mbacké

OMAR ABDOURAHMAN M. 
Rating:
5.0

Nothing good service

randy C. 
Rating:
4.0

Allow customers without a credit cars to get uhaul and put a little love into there trucks

BRIAN CAMERON H. 
Rating:
4.0

The person who checks vehicles in can be nicer

Latisha E. 
Rating:
1.0

I was asked if I wanted insurance I told the lady at the counter no she charged me anyway for it and told me right away she did it by accident and that she would Reimburse me when I dropped the truck off. I dropped the truck after hours and called once they opened and was told they couldn't do that and the dirk was knew and didn't know why she was talking about and she should have fixed it before I left. But how is that my fault I said no I didn't want it and guess what didn't need it. I know it's not allot of money but it's money I didn't want or need to spend

JAMES MICHAEL C. 
Rating:
1.0

You can learn to calculate the mileage accurately by not telling you to drop off and have some employee tell you that you don't need to go in , you'll get a receipt if you use a credit card when we all know that's the only way to reserve a vehicle .

Shirley B. 
Rating:
4.0

Need more check out Help

KENNITH LEE B. 
Rating:
1.0

More staff needed !!! Only one staff at front desk ,she had to leave the office and go outside to deal with a customer meanwhile there were six of us in line and more coming in!! My reservation was at 10 am we did not get served until around 11am! The lady was very professional in handling the situation but she needed more hands on deck!

Darius D. 
Rating:
5.0

Get new trucks

kim M. 
Rating:
5.0

I didn't get my deposit back for the trailer

DMARCO JAMES R. 
Rating:
1.0

Car too old and not maintained at all. Mirrors button is broken and no way to fix them. Attendant didnt provide any helpful info

Mohamed N. 
Rating:
5.0

Staff was very friendly, very helpful in renting equipment. Very satisfied customer.

Louis S. 
No reviews have been submitted for this location.

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