Customer Reviews for U-Haul Moving & Storage of Oakland
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Oakland
Paul P. on
Customer service was bad; not friendly or courteous. Truck cab and back were dirty.
britney C. on
N/A
Tonya S. on
Person waiting on me was terribly rude and unfriendly. Worst service ever
Barbara G. on
Thanks for making the move go smoothly!
Philis L. on
Staff were very pleasant; as well as understanding of our needs; and easy to work with. Thank you !!
Kristin B. on
Because there was no contract at the pick-up location, there was no record of the truck being rented out, nor was the truck expected back at this location. Evan was amazing! He spent over an hour on the phone with corporate trying to resolve the issue all while assisting other customers with their returns and pick-ups. Despite being at this location for only 4 weeks, he handled the situation with exemplary professionalism.
Michelle Z. on
A district manager was helping two u haul employees pass a test. first, traiing should not be conducted when customers are present. second, the idea that she was helping them pass a test is discouraging. It took over 30 minutes to pick up my reserved rental. There were three U Haul employees with two computers and it took 30 minutes. I reserved a pick up truck and the district manager suggested a van instead because it might rain. I specifically asked if the dimensions would accommodate a kind size bed, she insisted it would be fine. Well, it wasn't. I used twice as much gas because I had to make twice as many trips and wasn't able to complete the work according to my schedule. As if that wasn't enough, when I called to say I would be arriving after the location closed but before my contract was up I was instructed to download the U Haul app. I did this and tried to return the truck. It didn't work. I called for assistance. I spent over 30 minutes with a customer service representative who did not listen to me. In the end, he had me take photos and send by email. Your organization has been modified to streamline process with technology but you have the wrong people in place to provide any customer service.
Brian L. on
Thank you Evan. Five stars for Evan he is A 1, it would be very good if everyone has the good fortune to meet him.
Darnell I. on
There is nothing to improve at this time
Clarence P. on
the manager is a very nasty person to the customer very rude she needs to attend a class on customer svc never again will i rent from that location maybe at another
Siming Z. on
The office staff was terrible: cold face, impatient, making me feel that I am not welcome at all
Ryan S. on
Was charged a cleaning fee for not folding rented blankets. Employee agreed to waive fee after I told him I would fold them and had no idea that was required when renting blankets. Wasn't told this was a rule nor could I find it in my rental agreement. Not the best experience.
Samir Ganesh K. on
I was not able to sign in to the uhaul app during the truck drop off and I had informed the customer service rep the same night and was told that I wouldn’t be charged the extra 20$ fees but I was charged the extra fees and they were not ready to refund it. I would not recommend uhaul to anyone. Please improve your service.
Jon S. on
simple explanation of radio controls and bluetooth audio would help! Beautiful brand new pickup!
Sandra C. on
Sheriff Robbins went above and beyond in the service she provided, she was interested in my needs and requirements and she was very kind and patient. Keep people like her in your company. :) Thank you
Edward L. on
Staff on August 24th in the morning were excellent!
Edward L. on
the staff on Saturday August 24 we excellent!
irene b. on
The manager was extremely rude to me and my roommates. Because I lost my key she did not want to drill the lock open so I had to come back a second time for her to do so.
Dana K. on
We shared a unit with another Pitt family and it worked out great - less to bring home in the spring!
maureen a. on
Excellent customer service. The staff was friendly, helpful and knowledgeable and answered all my questions. I will certainly use this storage facility again.
Simone C. on
Sherri was great!
Tejal P. on
Parking was a little difficult, but it worked out if we came during a time when not too many people were also moving things in/out of their storage.
callista c. on
Easy access to UPITT
Hari P. on
This time had to go thru lengthy and unreasonable procedures for return.
Nicholas C. on
Second time using the facility and the process was flawless.
MARJORIE F. on
Manager was always available and she is very friendly.
Bella B. on
There was an issue with the fuel cage reading and when concerns were brought up the General Manager responded rudely and didn't offer anyway to address my concerns.
waleed o. on
Thanks to Shirley she has being a blessing always helpful and with a great smile. She is a true asset to the company to have manager with such great attitude at all times. We r definitely coming back.
Vihen H. on
Great location and service.
Lawrence A. on
Really helped me move in. Both van and storage rentals went smoothly; they made sure that the van and storage rental was something that I didn't have to stress about. Would rent from them again!
Wallace W. on
Over the years we've rented many uHaul trucks and storage units, and this was the absolute best experience of all. Sheri Robbins is the best person I've ever worked with at a rental facility.
Jean B. on
Everything was great. Free month of storage was big for a Med student!
lisa r. on
Had a great experience!!! The women who ran the office was excellent!!!
Tracy Q. on
Great experience
Paul C. on
Storage facility excellent. Clean, secure & staff very helpful.
Andrea M. on
On time pick up. Good customer Service.
Danny M. on
Sheri runs a tight ship. Great service!
Lisa R. on
The women at the front desk was awesome!!!! Dealt with her two separate trimester!!
Allison A. on
When I returned the trailer the employee who took the trailer off my car proceeded to lose control and smack it into 2 other uhaul vehicles on their lot! Location wise it is great, but I was not impressed with the staff there.
Katina W. on
I set up a check up process through the app, however when I get the confirmation email, it was for a different time and location than I had selected. I had to redo my order twice before the information I put in was accepted. The woman running the counter on Saturday, August 17th, was rude. I felt like more of a nuisance than a customer. Even though I selected 'check in through the app' I had to go inside and check in and give more information and have my card swiped. Why have an option for using the app if it's going to do nothing? When I went to return my truck, I waited at the return window for 10 minutes, and no one came. When I saw several people head towards to office, I followed, where I saw the same woman from before. She took my keys when she walked passed me while I was in line. On a more positive note, the truck we rented was well maintained; it was clean and drove perfectly. I will not be returning to this location. As this is the most convenient location for me, odds are I will not be returning to use U-Haul again.
Stephen C. on
Simply pulled into equipment return area. Employee was courteous and helpful. Wasn’t there but for a couple of minutes.
alwen w. on
Great location and great service at a reasonable price. I will definitly recommend this to my friends for summer storage.
margaret b. on
The manager was very busy but did a great job despite being short handed. Very professional
jene f. on
Sheri was fantastic and made a stressful day so much easier. She guided us through the process with great professionalism and the facility and equipment was first rate. I’d highly recommend!
amir d. on
Your facility accommodated my needs of truck rental and Personal storage space. Convenience makes every bit of a difference with relocation!
Amanda O. on
This storage facility made the moving process just a little bit easier. It was clean, well lit, and easy to access.
SANTHOSH V. on
N.A
linda b. on
Our issue was we were billed for August rent although we had our daughter's belongings moved out and the locker cleaned out on august 2nd. We were told rent is never prorated. Very disappointing!
Kevin Y. on
Great
carolyn c. on
I have texted you many times because you keep sending me emails and I’ve never contacted you for any service. remove my email from your contact list and double check the information from your clients
Angela C. on
Good service !
Mukesh B. on
The process was quick and easier to get the vehicle. The storage facility is well equipped with carts and easy to move stuff into the room. Really recommended this place.
eric l. on
Truck was ready on time and storage facility is excellent with lots of very useful carts and dollies available to help you.
Emily S. on
The staff at the Uhaul storage of Oakland were great! The reason for the poor rating is the fact that uhaul overbooked and I was forced into a more expensive unit than I had reserved. Not cool.
Thomas V. on
The service was excellent and facility was in top shape.
Thomas V. on
Excellent facility. The manager, Sheri is very helpful and keeps the building in top shape.
ROBERT T. on
Sheri, the manager at the office is always helpful and figures out ways to accommodate me. Would recommend using this location to fulfill all moving needs.
Sandy J. on
This is our 1st experience using UHaul for moving and storage. Our contact was Sherri Robbins-Oakland. Excellent. I want to add more comments
susan s. on
I couldn't be more pleased with the service and support of the people here, especially Sherrie (?). Thank you.
michelle v. on
Thank you
ELIZABETH S. on
I’ve been using them for the last 5 years. They have been wonderful. I’ve had a large unit when I first started using them and a smaller unit after I got my apartment. They are very well maintained.
Edward L. on
Highly recommended. Great service and attention to detail.
waleed o. on
Sherry was amazing she went above and beyond to make the experience of moving so easy. As a college fresh trying to move for the first time made my experience so much easier than I thought. Thank you
Schober W. on
Excellent
Angela M. on
Sheri was incredibly helpful with helping us find the right storage size for our needs. Even though she was swamped with requests she took care of us promptly and professionally.
Mark W. on
This facility is SUPER CLEAN! Staff in the office are very nice and get you in and out as quickly as possible. Well organized. Only downside is parking lot is not level. A bit difficult moving in&out.
felice k. on
Very convenient and quick. Friendly staff.
Tracy Q. on
Check in was handled very professionally. The staff was super friendly and helpful. Super clean facility.
Brian K. on
While the woman working the office was fine, she could not handle the demand of Pitt move out weekend. People were waiting hours. A Male employee was very rude and should be fired immediately.
Thomas R. on
The office staff was very helpful
Louis C. on
Truck and storage unit were ready when I arrived. Check in and check out were quick.
gary f. on
U-Haul representative Sheri was fantastic. She was pleasant, kind and professional. She made sure people understood the entry process. Her attention to each person was impressive.
Kim B. on
The owner was very knowledgeable and helpful
Drea B. on
The check-in process was longer than I would have liked.
Tamara C. on
The only bad critique I have is that the staff provided very little help when I was tried to find out more information about dumping unwanted large furniture. A pamphlet or some detail would be useful
Matthew J. on
Calvin is extremely helpful.
ELIZABETH F. on
This place is great. Clean, solid, staff are friendly and helpful.
andrea l. on
Our move-in experience was excellent. Trey was professional, thorough, and very helpful as he explained each step of the process. I would definitely recommend this facility to someone else.
Pittsburgh O. on
So convenient!!!
Demond M. on
Calvin thank you kindly both you and tray
Charlene J. on
I came to rent storage space & truck found out I owed a previous balance e-alert so called 18776530490 and paid off owing balance! Then I tried to rent storage and truck and was told no! Unfair to me!
DENISE T. on
My actual Move-Out Date was on 11/17/2018, not 11/26/2018. I was not removed from the system at the appropriate time and still received a Rent Reminder email which I did not appreciate. Unprofessional
LaKiesha G. on
Thank you for your service.
Joann K. on
Calvin was great--very friendly and always helpful.
Ken H. on
Calvin was a great help to us and we appreciate his professional and helpful services. PS he even helped us with a few things out if the truck which he did not have to do. Beyond excellent service
sherri h. on
Thank you UHaul for helping my relocation experience to be a good one. Your prices were reasonable, employees were kind and courteous. Equipment on time. Cudo's!
Ranee C. on
Upon vacating I was very disappointed. There was a water leak that caused massive damage to my personal belongings, several thousands of $ and some irreplaceable items.
wein k. on
The staff were rude and never answered the phone. They switched my storage unit before I moved in and never told me - I found out by calling the national office.
Kimberly R. on
Worst experience that I ever had. Representative was so short and uninformative. Did not show we the locker before I purchased and tried to not give me a copy of the contract. I'm frustrated!!!!!!!!!
debbie m. on
Very clean!! Loved the locker unit for my college student. Will use again.
keiko r. on
N/a
Joy B. on
We had no issues with the entire experience with this facility. The challenge I had was trying to pay. The web site is not user-friendly when it comes to this.
Angela M. on
We had a special need with storage of students & Calvin was amazing! So helpful during many calls! You have a valuable employee in him! We were dealing with irate parents & he was on point! Thanks
Erin W. on
Thank you!
patrick d. on
The manager Calvin was very helpful.
Jaemoon Y. on
The store manager was very friendly and explained very well about the use.
Blanche T. on
Calvin, the general manager, along with his staff are absolutely amazing to deal with! They are so wonderful and helpful so that moving is less painful. I love using this facility for storage.
HyunWoo L. on
The staffs were kind and cooperative. I will use this service again if I need to in the future.
Cheryl C. on
Staff was responsive and helpful.
sonia c. on
Even the bathrooms were always very clean, great job!
Hugh M. on
thanks
larry s. on
i rented a locker for a month jul 15 i rented a truck on aug 18th to move out and they wouldnt give me any break had to pay for a second month on the locker ill just use Gaurdian next tyime
Matthew J. on
The only negative is trying to make a left off of Bigelow Blvd, no turns during morning and evening rush hour, so I have to wait until those hours are over.
William B. on
excellent experience, easy
Moncy J. on
Manager Kalvin's professional dealing is commendable.
Giglio A. on
I can't say enough good about Calvin Beck. We first came at an extremely busy time. He was by himself. He was helpful, very quick, professional and knowledgeable. Will tell others to use you.
Adam B. on
Calvin runs a great operation!
Wei Z. on
It was great.
Marc B. on
I would use this facility again.
Theodore F. on
The manager could not have been more helpful. It was a delight doing business with him and at this facility.
MERYL F. on
I’m glad to have a storage facility nearby in case I ever need it again. Once they introduced key access cards it became even more convenient. The facility is very clean and maintained.
Nina C. on
Pin code for after hours access did not work. Manager is super friendly. However, one male employee provided the wrong information multiple times and was not friendly.
mary e. on
Great experience
Wendy H. on
Super friendly and helpful staff! Extremely convenient access.
Peggy W. on
I booked worth the online service people who told me, before I made the 45 minute mad dash to your location that you were open until 8pm. NOT! Get their story straight and I had better not be charged
Joseph L. on
Wonderful find! Calvin was friendly and helpful. Conveniently located, easy in and easy out. Could not have gone any smoother. Will be back !!!
nicole h. on
Felt like I was interrupting workers
James N. on
Onsite management was very friendly and helpful!
Cyrus T. on
Had a great experience moving in and out of the Oakland facility.
GIANNA P. on
Very helpful staff.
JIM S. on
I been a customer of iron city storage, and you haul for 3 years . Kevin, Calvin , and the crew has also provided excellent service . I would highly recommend u haul to my friends. Sincerely Jim .
ellen m. on
Staff was a exceptional!