Customer Reviews for U-Haul Moving & Storage of Oakland

1222 reviews

3700 Bigelow Blvd   Pittsburgh, PA 15213
(On Polish Hill across from Bloomfield Bridge near Pitt and CMU)

(412) 687-4256

Location Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(412) 687-4256

3700 Bigelow Blvd
Pittsburgh, PA 15213
(On Polish Hill across from Bloomfield Bridge near Pitt and CMU)

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Harold G. 
Rating:
5.0

Customer did not leave a comment.

Donna S. 
Rating:
5.0

Customer did not leave a comment.

Lauren M. 
Rating:
5.0

Customer service at this location was excellent, Sherrie Robbins and Kaitlyn went out of their way to make sure everything was good! They are the Best! My experience was the Best Ever! I'm very Grateful and satisfied! Thank you Robinelle Smith

Robinelle S. 
Rating:
5.0

Customer did not leave a comment.

Patricia G. 
Rating:
5.0

Sherri provided us with excellent customer service today. She always is very professional and informative but today was extremely special as we had a death over the weekend and did not make a reservation for work this Monday. She got us in and out quickly and was very compassionate and dealing with our circumstances. This is why we use this location for our weekly rentals this service is always top notch and the equipment is very well maintained. TheModern Steward LKN Solutions LLP Larry and Kimberly Neal

Larry N. 
Rating:
5.0

Such a great place.

Costango T.  |  Online Move In 
Rating:
1.0

I was woken up to threatening voicemails and texts saying the police were being notified of a stolen vehicle . I have rented from U-Haul multiple times and most times I'll just extend it the next day , but no Sheri wanted to threaten me and call 10 times between 7 am and 9 am , which I was asleep, I apologized For the inconvenience but in no way were threats necessary ,especially after the vehicle was only 12 hours past drop off time . I had no problem paying the extra but to be told police are being contacted is ridiculous.

ANNASTASIA C. 
Rating:
5.0

Thank you so much for all your help!

JEFF R.  |  First Impressions 
Rating:
1.0

Not very user friendly. Tried to charge me for returning it to this site where I was supposed to return to. They also never emailed me the formal contract so I did not have the email when they gave me a hard time about returning it.

Elizabeth S. 
Rating:
5.0

Not a thing

Robert M. 
Rating:
1.0

7000.00 dollars worth of furniture flooded with mice and mice poo. No concept of insurance for this type of damage was ever explained or posted. I had no idea I needed to be covered for this type of problem in a indoor facility. The manager (Sherri) was always rude. She Recommended a truck for refrigerator pick up, truck was wrong size she still charged full price and that was just the beginning of a very bad situation. Early COVID there was no mask mandate at facility one Sherri, the manager and staff quoted they didn’t need mask because “she a had Jesus on her side, Sherri says she worked every day and had no symptoms as reason for no mask. Only to end business relationship with all my furniture covered in mice poo, and dead mice. Mice still moving in my bags. After a year or so being there. And there’s nothing I could do but write to let this be known. Would never recommend uhaul. Particular Oakland (Sherri) location

Antoine T.  |  Overall Experience 
Rating:
5.0

Nothing. Everything was great.

indea H. 
Rating:
5.0

Customer did not leave a comment.

Megan B. 
Rating:
5.0

Customer did not leave a comment.

Su-Hun S. 
Rating:
5.0

Prompt and efficient service

James K. 
Rating:
5.0

Customer did not leave a comment.

JULIA C. 
Rating:
5.0

very nice lady who helped check me in and out.

Cassandra S. 
Rating:
2.0

That person is disrespectful to her client. Not patient and when I confront with her, she had too many excuses. If this is how U-HAUL treats Asian and expresses their HATE toward ASIAN and disrespect, I’m not going to stand here and say nothing about your working ethics:

Yujia L.  |  First Impressions 
Rating:
5.0

Keep up the good work.

dion J. 
Rating:
5.0

Kaitlyn was awesome

April C. 
Rating:
5.0

Customer did not leave a comment.

Mallory B. 
Rating:
4.0

Customer did not leave a comment.

Sulaiman H. 
Rating:
5.0

Sheri always makes dealing with this particular location seamless, quick and always friendly! Professional is an understatement! Keep up the good work and thanks for always making my life easier when I need a truck . My hat off to Sheri and staff!

Thomas C. 
Rating:
5.0

Sherry is incredible and went above and beyond to cater to my specific needs!

Sarah R. 
Rating:
5.0

Sherri and the rest of the staff were very helpful in every way when I rented the uhaul for the weekend! They were nice and even answered the questions I had with great responsiveness. I will go back again!

Jordan P. 
Rating:
4.0

you can remove the $20 convenience fee for people who want to avoid unecessary contact during a fucking pandemic, you grubby little worms. you parasitic fucking freaks. you greedy little goblins with your stupid MBAs can lick my fucking taint your app sucks shit too. pay developers to make an app that works, and don't charge me extra for using it post this comment you pussy fucking cowards

Joseph G. 
Rating:
5.0

We love the facility on Bigelow Blvd. We always use this location when possible. All employees are very friendly and helpfjl

Maureen C. 
Rating:
1.0

The employee Sheri Robbins wasn't wearing a mask indoors while assisting me, despite the mask mandate. There are signs when you walk in that say a mask is required, but apparently not for her! When I walked into her office she was on the phone, and I heard her saying, "Well I paid for it so what are you going to do about it?". It was a very rude comment, and when she was dealing with me her rudeness was also apparent. I don't think she would like if I was short and curt to her like she is to other people. Would not recommend this U-Haul to my friends.

ALEXANDROS C. 
Rating:
3.0

The staff was unfriendly at all .

AMMAR N. 
Rating:
5.0

Customer did not leave a comment.

Darla M. 
Rating:
3.0

I unfortunately had to go into the office to ask for some help about getting the code for the key lock box (this was my first time using the mobile pick up) when I went inside to ask a few questions the lady in the office was so rude to me and spoke to me like I was a complete idiot and then proceeded to roll her eyes.

Hayley H. 
Rating:
4.0

Customer did not leave a comment.

Shankar R. 
Rating:
5.0

Sherri and Donna are awesome!$

Kimberly H. 
Rating:
5.0

Customer did not leave a comment.

Angela J. 
Rating:
5.0

I am always treated with the upmost respect. She is easy to talk to and understand my needs in what size vehicle I should use.

Jocelyn P. 
Rating:
3.0

Still have yet to recieve an access card to come and go from facility when needed.

Miona H.  |  Online Move In 
Rating:
5.0

Good service is what I got from this location.

Christopher D. 
Rating:
5.0

Love the the hospitality.

John W.  |  Overall Experience 
Rating:
3.0

The van I rented had dirt in the back and was not swept and cleaned before I rented the vehicle. I made a reservation online for a dolly that was not in the van

Jason T. 
Rating:
5.0

Complete BS there's an expectation I'd carry my cell phone during a move to sign it in at drop off. The $20 surcharge was an insult, the truck was back as promised at 11:30 pm. If this is such an issue then have someone work 24 hours. The lady at store was awesome, but u-haul the company needs to re-think its policies.

Matthew A. 
Rating:
5.0

Customer did not leave a comment.

Ryan P. 
Rating:
5.0

I had seen a previous comment talking about adherence to covid19 regulations - I just want to say that, when I went (12/24/2020), all the staff at the location were wearing masks (over the nose and everything!) and were super super nice. It's a great location for U-Haul, and this time and another time that I've rented from there, it was a much nicer and easier experience than I had at other locations. :)

Sulaiman H. 
Rating:
5.0

Customer did not leave a comment.

Lorne B. 
Rating:
5.0

Staff was very helpful and efficient!

Beth M.  |  First Impressions 
Rating:
1.0

0/5 stars. Sheri Robbins the manager will put you and your family at risk of COVID. Refused to wear a mask, said it was “a medical condition”, allows her staff to work without masks although there are multiple signs displaying “This location requires that you wear a mask at all times.” THESE ARE REQUIREMENTS SO FEWER PEOPLE DIE. These are regulations by the federal and state governments FOR A REASON. She is NOT a special snowflake. She works with people ALL DAY without masks and put me and mine at risk. Unacceptable. Livid. U-haul calls themselves a “neighborhood dealer” but I would never recommend using u-haul to a friend, neighbor, or enemy at this point - not a safe or family-friendly environment, although those are supposedly the values of this company. Furthermore, Sheri provided incredibly rude service, told me when I arrived that she was about to cancel my reservation although I had booked for the whole day. That's not done. This was blatantly disrespectful and it felt discriminatory. Sheri was such a nightmare it was easily in the top 3 worst customer experiences I've ever had. As a world traveler, that's remarkable that she made the list. That should signify how internationally awful she is. No health & safety protocols. No customer focus. Not going back ever. The google reviews for this location have pages of one star reviews citing her BY NAME saying how rude, discriminatory, vindictive and difficult it was to work with her. Any reviews higher than 3 stars seem to be from White customers, as per their google photos. My experience was not an isolated incident and she is a continuous problem, not just for myself, but for others in the past, and likely in the future if she is allowed to continue to work for the company. It shouldn't matter that she's the GM, these traits that she displays are beyond problematic, and not indicative of a supposedly family friendly company. Moving is hard enough without her to put you at risk of a deadly virus, potentially arbitrarily cancel your truck reservation, and point, discriminate and be rude. Sheri Robbins should be fired IMMEDIATELY. 0/5

Sarah S. 
Rating:
5.0

Nice costumer service person.. helpful and knowledgeable

Joycette T. 
Rating:
5.0

We often require larger trucks for our business and the location and inventory is great. In addition, we have come to know Sherri who works there. She's always friendly and makes it a joy. Been there at times when they are swamped and she's always cool, calm, collective and professional. We have been in the service business for over 90 years and she makes coming to this location a joy. Thanks for making our Choice of rental trucks a breeze and fun. See you again soon. If you can get Sherri to take care of you it's even nicer. Tom

Thomas C. 
Rating:
1.0

The manager was insanely rude, not present (we had to wait 15 minutes for her to show up and there was no one else there), and she was not wearing a mask at all.

Sydney M. 
Rating:
5.0

Sherry is the BEST -we have experienced a series of horrific events in our family this year, Sherry is familiar with our whole family and has extended the highest quality of service to us. Sherry has expressed her genuine compassion care and concern for our family during our difficult time.As always she has gone above and beyond with her customer service as well as the rest of her staff. The equipment is always clean and well serviced as well as the multiple units we have rented currently and in the past.We are there very often and she has become part of our extended family, We truly appreciate everything Sherry has done to help us and will continue to be loyal UHAUL customers -

donna P. 
Rating:
4.0

Customer did not leave a comment.

Melvina H.  |  Overall Experience 
Rating:
1.0

The manager wasn't wearing their mask on 3 separate visits. Was rude and failed to check me in when I returned the vehicle.

joel W. 
Rating:
5.0

The employee was very helpful with all of the questions that I had. Even called me to tell me that I had left my house keys in the vehicle even though he was about to leave work in 10 minutes due to it almost being 6 o clock. Very helpful

MCKINLEY H. 
Rating:
5.0

Customer did not leave a comment.

Jaya B.  |  Overall Experience 
Rating:
1.0

The manager at this location was very rude. I used this location twice that week and I'll never use it again.

TOMMIE T. 
Rating:
5.0

Make sure the truck windows are defrosted on cold days. I took me at least 15 minutes to defrost the windows.

indea H. 
Rating:
1.0

Actually make sure the equipment is in the truck

jasmine A. 
Rating:
4.0

Please remind me that I have rent a dolly. I found that the dolly is not in the truck after I getting home.

Keren Y. 
Rating:
3.0

Customer did not leave a comment.

CatherineMary C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ROCHELLE J. 
Rating:
3.0

Customer did not leave a comment.

Jaime J. 
Rating:
2.0

Customer did not leave a comment.

Sabrina J. 
Rating:
5.0

Customer did not leave a comment.

GEOFFREY K. 
Rating:
1.0

The assistant was VERY unkind and cynical. I will never recommend this place to anyone.

Dongyeop K. 
Rating:
5.0

Customer did not leave a comment.

Tachelle M. 
Rating:
4.0

A few considerable issues. The contactless pickup didn't work properly and I needed to use the chat help to resolve it. The process didn't accept my wife's phone number As my alternate contact because her name was already in the system. Much bigger issue: the furniture dolly I ordered wasn't in the truck and I didn't realise it was missing until I arrived at the house. The pick up process should have prompted to double check it. Without that dolly, the move was nearly ruined!! Luckily I found a shopping cart at the new apartment— if I hadn't I don't know what o would have done. I was VERY DISAPPOINTING to find the dolly was missing.

Timothy F. 
Rating:
5.0

Your team member did a great job both during my pickup and return of my rental. Great job again.

Albert M. 
Rating:
4.0

The representative was very nice and explained everything in detail. Very good experience Thanks.

Daniel A. 
Rating:
5.0

Customer did not leave a comment.

Gabriela H.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Eric H. 
Rating:
5.0

We have used this facility 2 summers in a row. Will go back again.

Tracy Q.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Hayden D. 
Rating:
4.0

I think they have too many trucks on site. It made it difficult to find a spot in the lot to return.

MARYN F. 
Rating:
2.0

We expected a better behavior from the manager. We tried to talk with her and praised her work. But her attitude was very unwelcoming. May be she was sick...may be she is absolutely fine other days. I will give her a benefit of doubt.

Kh Tanvir A. 
Rating:
1.0

I needed the van for extra time, called in, no answer, waited an hour, called again, no answer, 3red call I was able to very thru yo extend my rental. Things weren't going well with my move, nobody's fault, but I ended up needing it for another day, same thing with calls left unanswered. I never did get thru but called this morning to let the location know what was going on. She said there was a problem with my card, I told her that would be taken care of and brought the van back around 3PM. Checked the van in online as I didn't want to make a masked trip inside and put in my new credit card and paid the balance. While waiting for my ride the customer service employee came out to take care of the return, on her cell phone, and I can here her saying to the person on the other end, "yeah, this bitch had my van for 3 days and then her credit card declined..." I turned around and said, "yes, but as you can see I've taken care of that. " She gave me a dirty look and closed the van door. UNPROFESSIONAL She was on her cell phone when I came in to get the van also, and probably why my repeated calls went unanswered. Thank you. Bridget Coffey 412 251 4748

Bridget C. 
Rating:
4.0

Customer did not leave a comment.

nikia W. 
Rating:
5.0

Customer did not leave a comment.

Albert M. 
Rating:
5.0

Sherri is fantastic! A great manager at a great facility.

Marty J. 
Rating:
4.0

Customer did not leave a comment.

La Toya K. 
Rating:
4.0

Customer did not leave a comment.

Silas H. 
Rating:
5.0

Just a caring place,They really do care

Ailsa H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

My best UHAUL experience ever. It conveniently combines the truck rental and storage in one spot. Efficient and pro service. A great loading area. Clean. Just excellent.

Lori W. 
Rating:
3.0

was hard to find the truck since the lot has many levels. Phone check in process was a little clumsy about what to do but it was my first time using the phone to check in

francesco R. 
Rating:
2.0

Your general manager was extremely rude, dismissive, and untrusting. After renting a Uhaul from a different location 1.5 months ago I was happy, but the "policy" to obtain 2 extra names and phone numbers gave me the impression that she did not trust me. She did not converse and had an attitude the whole time. She also was not wearing a mask. I will recommend my friends void this location if at all possible.

Blaise S. 
Rating:
4.0

Customer did not leave a comment.

Ilan S. 
Rating:
2.0

Only one person serving a busy day and she is rude

Adam Y. 
Rating:
5.0

They were great

Michael G. 
Rating:
3.0

Too crowded and small

PAULJEFFREY C. 
Rating:
5.0

Nothing!

Jill T. 
Rating:
3.0

Customer did not leave a comment.

Sinan A. 
Rating:
4.0

Customer did not leave a comment.

mike P. 
Rating:
4.0

Customer did not leave a comment.

Colin V. 
Rating:
3.0

The employees working at this U-Haul location are not wearing masks and the manager there needs to show some respect and not yell at customers.

Sinan A. 
Rating:
5.0

Very happy with this storage facility. Sheri is great to deal with. This location is perfect for Pitt students!!

joanne g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie H. 
Rating:
5.0

About the only thing I don't like about the facility is that it is built into a hillside. I guess that's going to happen in Pittsburgh making driving in and out a little more challenging. Everything else is great. Staff was helpful. the place is clean and well lit. I plan to be back in the spring.

Joshua F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT B.  |  Overall Experience 
Rating:
5.0

Geeat experience.

rebeca D. 
Rating:
5.0

The gentleman with the fun socks was super personable and helpful. Even by himself he ran through helping everyone with a smile and in a timely fashion. I am sorry to have forgotten his name but he definitely deserves recognition. It was one of the easiest U-Haul experiences we had.

Ronald K. 
Rating:
3.0

Employee who took the key was very pleasant and allowed me to get on my way quickly. Much appreciated.

William S. 
Rating:
5.0

Customer did not leave a comment.

Heather D. 
Rating:
5.0

Helpful and friendly staff. Rented from them twice. Will use again when I need them

Curtis M. 
Rating:
5.0

Customer did not leave a comment.

Audrey W. 
Rating:
5.0

Customer did not leave a comment.

Lahiru G. 
Rating:
3.0

The person who provided our services was not wearing a face mask

Analisse F. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
3.0

Customer did not leave a comment.

Alec M.  |  Overall Experience 
Rating:
5.0

The drop off location in Pittsburgh was a much better than our pick up location. The worker was attentive and efficient. We were on our way in no time at all.

Mike K. 
Rating:
4.0

Have on-site customer parking while renting and prohibit smoking in your vehicles. My truck wreaked of smoke and was quite unpleasant. Employee working (he was subbing from another facility) was quite helpful.

Janet E. 
Rating:
5.0

Customer did not leave a comment.

Jonathan S. 
Rating:
1.0

Customer did not leave a comment.

Lucas S. 
Rating:
5.0

Sheri is great! I have been storing my college student's belongings for 3 summers and it has been easy and hassle free.

Catherine C. 
Rating:
5.0

No improvements needed!

ROXANNE E. 
Rating:
5.0

Customer did not leave a comment.

Gerald M.  |  Overall Experience 
Rating:
5.0

"5-Star" Sheri was fantastic! Flawless workflow, from picking up to dropping off.

Robert M. 
Rating:
3.0

Customer did not leave a comment.

Katrina O. 
Rating:
5.0

Customer did not leave a comment.

Chris C. 
Rating:
5.0

Customer did not leave a comment.

pavel g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

constance n.  |  Overall Experience 
Rating:
3.0

The floor is horrible in some places making it almost impossible to transverse without object falling off carts. I broke several things and had several spills. A little cement in certain places to flatten out tough places would help immensely. Nice people though and very very considerate.

Frank A O.  |  Overall Experience 
Rating:
5.0

Thank you for an easy and enjoyable experience. Will definitely use again in the future as needed.

Mary C.  |  Overall Experience 
Rating:
3.0

Everything was great except the staff could not be more rude and dismissive

David S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lori W.  |  First Impressions 
Rating:
5.0

The staff were outstanding. There was a young man (Calvin?)there when I first applied for rental of the locker. He was very helpful, courteous, and professional, a real asset to the store. Then Sherri Robbins came and she provided the same quality of service. She was always helpful and accommodating, efficient, courteous, and professional. The site has always been very clean, well-lit, and overall, well maintained inside and out -- from the restrooms to the outside surroundings, including the dumpster area. It was a pleasure working with Sherri.

Sylvia B.  |  Overall Experience 
Rating:
3.0

My unit is on a corner so I lose about a foot and with a 2’x2’ space that foot does count I thought I was going to have more space than I did as the picture showed a stationary bike being stored inside it was much smaller than expected

John R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Drew m.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Madeline Y.  |  Overall Experience 
Rating:
5.0

This is our third time using this location and we hare very happy with the process except this year the new security codes were started and I did not know the code needed to be used during regular business hours. We initially entered after hours and had not problems with the code process but the next day during business hours we entered the building without entering the code and alarms went off when we opened our unit. I went to the office and the staff explained the process to me.

Paula S.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Larae E.  |  Overall Experience 
Rating:
4.0

the employee that was working at the time of move-in was rude. my mother overheard her calling customers stupid.

William L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Cecelia C.  |  Online Move In 
Rating:
5.0

The site manager was absolutely fantastic. She was so helpful and had a great spirit. She’s definitely a great asset!

Raymond P.  |  Online Move In 
Rating:
5.0

Even amid the chaos that is COVID-19, we were able to secure a unit online and the staff who were on site when we (and many others) were moving into our space were very helpful and patient.

Stacy B.  |  Online Move In 
Rating:
4.0

Everyone was friendly and helpful. Everything in building is clean and well maintained.

Rebecca C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jim D.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Erika K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

carol h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

henry a.  |  First Impressions 
Rating:
5.0

Great service!

constance n.  |  First Impressions 
Rating:
4.0

I understand the situation (lots of college students needing last minute storage rentals) was intense, but the manager was less than enthusiastic to be there. She moved literally like a snail & while she was friendly enough, yawned several times (almost exaggerated) without covering her mouth. I found this quite inappropriate. The older woman walking around offering help was wonderful! Extremely friendly & helpful. Overall experience was very good & I would continue to rent here, due to convenience & cleanliness. I do hope the first month free rental offered to students is actually honored.

Gina M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Madeline Y.  |  First Impressions 
Rating:
5.0

Sherri was extremely knowledgable and helpful. It was quite busy for a Sunday due to extenuating circumstances and she did a great job moving things along. In addition, when I made the reservation on Thursday, the person was very helpful. So far it has been an excellent experience.

Melissa H.  |  First Impressions 
Rating:
4.0

Saw a screaming match between the supervisor and one of the employees. Doesn’t appear to be a pleasant lady.

edward g.  |  First Impressions 
Rating:
5.0

Thank you for your wonderful services and management !! Always on every occasion of a need I requested your team went above and beyond to help and find a solution !

DAVID M.  |  Overall Experience 
Rating:
3.0

Besides the one lady seemed a bit rude with an attitude. Everything else was ok

Crystal C.  |  First Impressions 
Rating:
5.0

The gentleman who worked the day I moved my belongings into the storage unit was very kind and helpful.

lori h.  |  First Impressions 
Rating:
5.0

Great clean storage

Alice M.  |  Overall Experience 
Rating:
5.0

Friendly staff that was very helpful. Clean facility with easy access. I had used Bigelow U-Haul before and felt assured that it would be the right place to use again!

Drew m.  |  First Impressions 
Rating:
5.0

I plan to use them again in the near future!

carol h.  |  First Impressions 
Rating:
5.0

Thanks for making the move go smoothly!

Barbara G.  |  First Impressions 
Rating:
5.0

Staff were very pleasant; as well as understanding of our needs; and easy to work with. Thank you !!

Philis L.  |  Overall Experience 
Rating:
5.0

Staff on August 24th in the morning were excellent!

Edward L.  |  Overall Experience 
Rating:
3.0

The manager was extremely rude to me and my roommates. Because I lost my key she did not want to drill the lock open so I had to come back a second time for her to do so.

irene b.  |  Overall Experience 
Rating:
5.0

We shared a unit with another Pitt family and it worked out great - less to bring home in the spring!

Dana K.  |  Overall Experience 
Rating:
5.0

Excellent customer service. The staff was friendly, helpful and knowledgeable and answered all my questions. I will certainly use this storage facility again.

maureen a.  |  Overall Experience 
Rating:
5.0

Sherri was great!

Simone C.  |  Overall Experience 
Rating:
4.0

Parking was a little difficult, but it worked out if we came during a time when not too many people were also moving things in/out of their storage.

Tejal P.  |  Overall Experience 
Rating:
5.0

Easy access to UPITT

callista c.  |  Overall Experience 
Rating:
5.0

Second time using the facility and the process was flawless.

Nicholas C.  |  Overall Experience 
Rating:
5.0

Manager was always available and she is very friendly.

MARJORIE F.  |  Overall Experience 
Rating:
5.0

Thanks to Shirley she has being a blessing always helpful and with a great smile. She is a true asset to the company to have manager with such great attitude at all times. We r definitely coming back.

waleed o.  |  Overall Experience 
Rating:
5.0

Great location and service.

Vihen H.  |  Overall Experience 
Rating:
5.0

Really helped me move in. Both van and storage rentals went smoothly; they made sure that the van and storage rental was something that I didn't have to stress about. Would rent from them again!

Lawrence A.  |  Overall Experience 
Rating:
5.0

Over the years we've rented many uHaul trucks and storage units, and this was the absolute best experience of all. Sheri Robbins is the best person I've ever worked with at a rental facility.

Wallace W.  |  Overall Experience 
Rating:
5.0

Everything was great. Free month of storage was big for a Med student!

Jean B.  |  Overall Experience 
Rating:
5.0

Had a great experience!!! The women who ran the office was excellent!!!

lisa r.  |  Overall Experience 
Rating:
5.0

Great experience

Tracy Q.  |  Overall Experience 
Rating:
5.0

Storage facility excellent. Clean, secure & staff very helpful.

Paul C.  |  Overall Experience 
Rating:
5.0

Great location and great service at a reasonable price. I will definitly recommend this to my friends for summer storage.

alwen w.  |  Overall Experience 
Rating:
5.0

The manager was very busy but did a great job despite being short handed. Very professional

margaret b.  |  First Impressions 
Rating:
5.0

Sheri was fantastic and made a stressful day so much easier. She guided us through the process with great professionalism and the facility and equipment was first rate. I’d highly recommend!

jene f.  |  Overall Experience 
Rating:
5.0

Your facility accommodated my needs of truck rental and Personal storage space. Convenience makes every bit of a difference with relocation!

amir d.  |  Overall Experience 
Rating:
4.0

This storage facility made the moving process just a little bit easier. It was clean, well lit, and easy to access.

Amanda O.  |  Overall Experience 
Rating:
5.0

N.A

SANTHOSH V.  |  Overall Experience 
Rating:
4.0

Our issue was we were billed for August rent although we had our daughter's belongings moved out and the locker cleaned out on august 2nd. We were told rent is never prorated. Very disappointing!

linda b.  |  Overall Experience 
Rating:
5.0

Great

Kevin Y.  |  Overall Experience 
Rating:
1.0

I have texted you many times because you keep sending me emails and I’ve never contacted you for any service. remove my email from your contact list and double check the information from your clients

carolyn c.  |  Overall Experience 
Rating:
5.0

Good service !

Angela C.  |  First Impressions 
Rating:
5.0

The process was quick and easier to get the vehicle. The storage facility is well equipped with carts and easy to move stuff into the room. Really recommended this place.

Mukesh B.  |  First Impressions 
Rating:
5.0

Truck was ready on time and storage facility is excellent with lots of very useful carts and dollies available to help you.

eric l.  |  First Impressions 
Rating:
2.0

The staff at the Uhaul storage of Oakland were great! The reason for the poor rating is the fact that uhaul overbooked and I was forced into a more expensive unit than I had reserved. Not cool.

Emily S.  |  First Impressions 
Rating:
5.0

The service was excellent and facility was in top shape.

Thomas V.  |  Overall Experience 
Rating:
5.0

Excellent facility. The manager, Sheri is very helpful and keeps the building in top shape.

Thomas V.  |  First Impressions 
Rating:
5.0

Sheri, the manager at the office is always helpful and figures out ways to accommodate me. Would recommend using this location to fulfill all moving needs.

ROBERT T.  |  First Impressions 
Rating:
5.0

This is our 1st experience using UHaul for moving and storage. Our contact was Sherri Robbins-Oakland. Excellent. I want to add more comments

Sandy J.  |  First Impressions 
Rating:
5.0

I couldn't be more pleased with the service and support of the people here, especially Sherrie (?). Thank you.

susan s.  |  First Impressions 
Rating:
5.0

Thank you

michelle v.  |  Overall Experience 
Rating:
5.0

I’ve been using them for the last 5 years. They have been wonderful. I’ve had a large unit when I first started using them and a smaller unit after I got my apartment. They are very well maintained.

ELIZABETH S.  |  Overall Experience 
Rating:
5.0

Highly recommended. Great service and attention to detail.

Edward L.  |  First Impressions 
Rating:
5.0

Sherry was amazing she went above and beyond to make the experience of moving so easy. As a college fresh trying to move for the first time made my experience so much easier than I thought. Thank you

waleed o.  |  First Impressions 
Rating:
5.0

Excellent

Schober W.  |  First Impressions 
Rating:
5.0

Sheri was incredibly helpful with helping us find the right storage size for our needs. Even though she was swamped with requests she took care of us promptly and professionally.

Angela M.  |  First Impressions 
Rating:
5.0

This facility is SUPER CLEAN! Staff in the office are very nice and get you in and out as quickly as possible. Well organized. Only downside is parking lot is not level. A bit difficult moving in&out.

Mark W.  |  First Impressions 
Rating:
5.0

Very convenient and quick. Friendly staff.

felice k.  |  First Impressions 
Rating:
5.0

Check in was handled very professionally. The staff was super friendly and helpful. Super clean facility.

Tracy Q.  |  First Impressions 
Rating:
1.0

While the woman working the office was fine, she could not handle the demand of Pitt move out weekend. People were waiting hours. A Male employee was very rude and should be fired immediately.

Brian K.  |  First Impressions 
Rating:
5.0

The office staff was very helpful

Thomas R.  |  First Impressions 
Rating:
5.0

Truck and storage unit were ready when I arrived. Check in and check out were quick.

Louis C.  |  First Impressions 
Rating:
5.0

U-Haul representative Sheri was fantastic. She was pleasant, kind and professional. She made sure people understood the entry process. Her attention to each person was impressive.

gary f.  |  First Impressions 
Rating:
5.0

The owner was very knowledgeable and helpful

Kim B.  |  First Impressions 
Rating:
4.0

The check-in process was longer than I would have liked.

Drea B.  |  First Impressions 
Rating:
5.0

The only bad critique I have is that the staff provided very little help when I was tried to find out more information about dumping unwanted large furniture. A pamphlet or some detail would be useful

Tamara C.  |  Overall Experience 
Rating:
5.0

Calvin is extremely helpful.

Matthew J.  |  First Impressions 
Rating:
5.0

This place is great. Clean, solid, staff are friendly and helpful.

ELIZABETH F.  |  Overall Experience 
Rating:
5.0

Our move-in experience was excellent. Trey was professional, thorough, and very helpful as he explained each step of the process. I would definitely recommend this facility to someone else.

andrea l.  |  First Impressions 
Rating:
5.0

So convenient!!!

Pittsburgh O.  |  Overall Experience 
Rating:
5.0

Calvin thank you kindly both you and tray

Demond M.  |  Overall Experience 
Rating:
1.0

I came to rent storage space & truck found out I owed a previous balance e-alert so called 18776530490 and paid off owing balance! Then I tried to rent storage and truck and was told no! Unfair to me!

Charlene J.  |  Reservation 
Rating:
1.0

My actual Move-Out Date was on 11/17/2018, not 11/26/2018. I was not removed from the system at the appropriate time and still received a Rent Reminder email which I did not appreciate. Unprofessional

DENISE T.  |  Overall Experience 
Rating:
5.0

Thank you for your service.

LaKiesha G.  |  Overall Experience 
Rating:
5.0

Calvin was great--very friendly and always helpful.

Joann K.  |  Overall Experience 
Rating:
5.0

Calvin was a great help to us and we appreciate his professional and helpful services. PS he even helped us with a few things out if the truck which he did not have to do. Beyond excellent service

Ken H.  |  Reservation 
Rating:
5.0

Thank you UHaul for helping my relocation experience to be a good one. Your prices were reasonable, employees were kind and courteous. Equipment on time. Cudo's!

sherri h.  |  Reservation 
Rating:
2.0

Upon vacating I was very disappointed. There was a water leak that caused massive damage to my personal belongings, several thousands of $ and some irreplaceable items.

Ranee C.  |  Overall Experience 
Rating:
2.0

The staff were rude and never answered the phone. They switched my storage unit before I moved in and never told me - I found out by calling the national office.

wein k.  |  Overall Experience 
Rating:
1.0

Worst experience that I ever had. Representative was so short and uninformative. Did not show we the locker before I purchased and tried to not give me a copy of the contract. I'm frustrated!!!!!!!!!

Kimberly R.  |  Reservation 
Rating:
5.0

Very clean!! Loved the locker unit for my college student. Will use again.

debbie m.  |  Overall Experience 
Rating:
5.0

N/a

keiko r.  |  Overall Experience 
Rating:
4.0

We had no issues with the entire experience with this facility. The challenge I had was trying to pay. The web site is not user-friendly when it comes to this.

Joy B.  |  Overall Experience 
Rating:
5.0

We had a special need with storage of students & Calvin was amazing! So helpful during many calls! You have a valuable employee in him! We were dealing with irate parents & he was on point! Thanks

Angela M.  |  Overall Experience 
Rating:
5.0

Thank you!

Erin W.  |  Overall Experience 
Rating:
5.0

The manager Calvin was very helpful.

patrick d.  |  Overall Experience 
Rating:
5.0

The store manager was very friendly and explained very well about the use.

Jaemoon Y.  |  Overall Experience 
Rating:
5.0

Calvin, the general manager, along with his staff are absolutely amazing to deal with! They are so wonderful and helpful so that moving is less painful. I love using this facility for storage.

Blanche T.  |  Overall Experience 
Rating:
5.0

The staffs were kind and cooperative. I will use this service again if I need to in the future.

HyunWoo L.  |  Overall Experience 
Rating:
5.0

Staff was responsive and helpful.

Cheryl C.  |  Overall Experience 
Rating:
5.0

Even the bathrooms were always very clean, great job!

sonia c.  |  Overall Experience 
Rating:
5.0

thanks

Hugh M.  |  Overall Experience 
Rating:
3.0

i rented a locker for a month jul 15 i rented a truck on aug 18th to move out and they wouldnt give me any break had to pay for a second month on the locker ill just use Gaurdian next tyime

larry s.  |  Overall Experience 
Rating:
5.0

The only negative is trying to make a left off of Bigelow Blvd, no turns during morning and evening rush hour, so I have to wait until those hours are over.

Matthew J.  |  Overall Experience 
Rating:
5.0

excellent experience, easy

William B.  |  Overall Experience 
Rating:
5.0

Manager Kalvin's professional dealing is commendable.

Moncy J.  |  Overall Experience 
Rating:
5.0

I can't say enough good about Calvin Beck. We first came at an extremely busy time. He was by himself. He was helpful, very quick, professional and knowledgeable. Will tell others to use you.

Giglio A.  |  Overall Experience 
Rating:
5.0

Calvin runs a great operation!

Adam B.  |  Overall Experience 
Rating:
5.0

It was great.

Wei Z.  |  Overall Experience 
Rating:
5.0

I would use this facility again.

Marc B.  |  Overall Experience 
Rating:
5.0

The manager could not have been more helpful. It was a delight doing business with him and at this facility.

Theodore F.  |  Overall Experience 
Rating:
5.0

I’m glad to have a storage facility nearby in case I ever need it again. Once they introduced key access cards it became even more convenient. The facility is very clean and maintained.

MERYL F.  |  Overall Experience 
Rating:
4.0

Pin code for after hours access did not work. Manager is super friendly. However, one male employee provided the wrong information multiple times and was not friendly.

Nina C.  |  Overall Experience 
Rating:
5.0

Great experience

mary e.  |  Overall Experience 
Rating:
5.0

Super friendly and helpful staff! Extremely convenient access.

Wendy H.  |  Overall Experience 
Rating:
1.0

I booked worth the online service people who told me, before I made the 45 minute mad dash to your location that you were open until 8pm. NOT! Get their story straight and I had better not be charged

Peggy W.  |  Reservation 
Rating:
5.0

Wonderful find! Calvin was friendly and helpful. Conveniently located, easy in and easy out. Could not have gone any smoother. Will be back !!!

Joseph L.  |  Overall Experience 
Rating:
2.0

Felt like I was interrupting workers

nicole h.  |  Reservation 
Rating:
5.0

Onsite management was very friendly and helpful!

James N.  |  Overall Experience 
Rating:
5.0

Had a great experience moving in and out of the Oakland facility.

Cyrus T.  |  Overall Experience 
Rating:
4.0

Very helpful staff.

GIANNA P.  |  Overall Experience 
Rating:
5.0

I been a customer of iron city storage, and you haul for 3 years . Kevin, Calvin , and the crew has also provided excellent service . I would highly recommend u haul to my friends. Sincerely Jim .

JIM S.  |  Overall Experience 
Rating:
5.0

Staff was a exceptional!

ellen m.  |  Overall Experience 
No reviews have been submitted for this location.

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