Customer Reviews for U-Haul Moving & Storage of Ocoee

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Ocoee

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thanakorn S. on

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Customer did not leave a comment.

Henry N. on

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nothing all was great

Paul B. on

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JOSE O. on

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Loren W. on

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Robert M. on

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Thomas J. on

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Love Ocoee U-haul. - Tom

William H. on

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William H. on

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Francis R. on

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jacob S. on

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The trailer needs to be fixed

Benjamin O. on

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scott W. on

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Have rented from this location before and the lady there I can’t remember her name is always so nice!!!!!!

BOBBY S. on

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Carl was very helpful and made sure the trailer was connected properly and helped me change a fuse so my lighting worked correctly. Peggy was super and recommended the right equipment for our stuff.

Monnie B. on

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Daryl B. on

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Every thing ran well equipment was excellent had no problems or issues with the process or rental excellent service. Love Ms. Peggy she has always gone above and beyond to help us every time we rent from her.

JOHN WILLIAM L. on

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Good friendly staff.

Eduardo C. on

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Peter D. on

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WE LOVE PEGGY & HER STAFF. WE HIGHLY RECOMMEND HER LOCATION IN OCOEE.

Nancy B. on

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After hours return had difficulty it was frustrating took over 48 mins to return had to wait on hold for help 17 mins

Edwin C. on

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In my experience everything was good. Thank you

Rafael R. on

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Nothing. Everything was great good team work

JEFF D. on

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The man was sarcastic rude didn't want to try and get us a storage container he was treating us as if we were there to steal something I felt like a criminal by the time we left when a simple phonecal

devkumar B. on

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Peter D. on

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Manager Peggy & her Wonderful Staff (EVERYONE) was extremely Freindly & Helpful.We utilized the self pick up & drop off that worked with our time schedule. We were able to pack at our own pace in the planning & moving stages. I would highly recommend the Ocoee Store for convience & location. Thank you for asking Vanessa & Peter

JEFF D. on

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Employee was horrible

Greg M. on

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Every uhaul employee we delt with was extremely friendly and helpful. The trailer was well engineered and extremely easy to use. The storage unit is clean and easy to access. We are very pleased.

Ernst T. on

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KEEP up the good work

JAMES D. on

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Dealt with multiple employees un person and got multiple price quotes, and different information. People need to be on same page.

Jermary D. on

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Great

Rachel B. on

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Michael A. on

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The truck was clean and was maintained however it was an older model and the steering was loose and the steering wheel was flaking off. The pull down door was difficult to pull down and lock and sometimes the handle would get stuck in the ceiling track. The truck should be taken out of service due to regular wear and tear. I will not accept an older model on my next rental

Cynthia M. on

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Saberly K. on

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I never rented from uhaul before, and didn’t know i had to take pictures. So I threw the key on the drop off key slot. Then I saw that I needed to record mileage and gas. I called to ask for them to verify what the actual mileage was and they just went with my estimate, I got overcharged. No one wanted to do the right thing I guess.

Steve F. on

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Can’t think of anything that you could change ! Employees were fantastic! I couldn’t of had a better experience. Your employees should be recognized for their outstanding performance

Ray L. on

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I used the uhaul website to drop the truck off after business hours. That was an easy process and very convenient, since I was unable to make it to the site before they closed.

Andrea M. on

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Doug was awesome. There was a long line and he ran 3 different registers at the same time and gave everyone the same awesome attention as if they were the only one! Explained everything to all and moved the line along very quickly!

Brian S. on

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Jessica G. on

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Kenneth F. on

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Christine C. on

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I requested mobile pickup but instead I had to wait in line for 30 minutes then when I was told to go outside for my truck I had to flag down an employee to find my truck and to go and get a furniture dolly that was also rented. Very slow and unfriendly staff inside. Will never rent here again.

Jahna F. on

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The key drop box was hard to find. The picture it showed when doing the online return wasn’t the same. Took a bit to find out it was in the roll up door

Richard M. on

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THOMAS A. on

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Craig M. on

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service was friendly and efficient, could not have asked or expected anything better from my experience.

Roger D. on

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craig S. on

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Martha L. on

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Nothing more

Edwin C. on

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No complaints

Robert W. on

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The time to rent a truck seemed to take a while even after reserving online.

Robert B. on

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I have rented from this location a number of occasions. The team is always courteous and helpful.

Jerald N. on

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KIRK T. on

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Courtney B. on

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It took 45 minutes to get the truck I rented online. Easy? No! The people at the store were not helpful. I asked why I was paying $100.00 when The truck is marked 19.99 local. .99 a mile. I drove 60 miles. I was told gas and mileage were included in the $100 online fee. Only to get charged another $34. Total $158.00.Never again!!

ELLEN H. on

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Russell C. on

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asher M. on

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Need employees that will be able to take a request when I ask for a newer truck. Never have I been to a uhaul place where they did not take me serious. I asked 2 employees for a newer truck since I was going to Ocala and I’ve always had bad problems with older trucks. One guy wasn’t listening to me when I asked and the other guy who brought me the truck told me that’s what I get. Since the other guy charged me for in town 26foot truck. I lost a lot of money. And I didn’t even get to use the truck for that long. Got on the highway and broke down. I put 75 dollars worth of gas and only got 20 dollars of gas refund. I understand that they have a policy of no refund if I over fill the truck but I didn’t get to use the truck. Wasted/lost 9 hours total waiting on tow truck. Very piss.

Carol M. on

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ROLANDO G. on

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Jeff R. on

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Way too long to process. Only one person working to desk

RAUL C. on

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pamela R. on

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Everyone was very friendly and helpful! No problems at all!

Mark H. on

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GELIN L. on

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Lawrence A. on

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Keith K. on

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The odometer was hard to read, and I was charged 10 miles more than I actually drove.

Scott R. on

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gregory M. on

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take the time to talk more to cust and clean vehicle. Willingness to accomplish task at hand.

Peter V. on

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Terrible customer service. Waited almost an hour after making an appointment.

Mark J. on

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Been going to this location for years and loved it however this time was dealt with rudeness, sarcasm and lack of professionalism in products and procedures. To hook a 6 x 12 trailer onto a customer's vehicle with incorrect towing information and not even take the time to check that the lights are working correctly is not only unprofessional, it is a huge safety issue not only to the customer but to the general safety of the public. The person installing the trailer had the gall to joke about how many trailers have flat tires. I questioned him about the maintenance prior to rental and he didn't know. This place has gone down hill and customer service is horrible. Upon questioning the management they blame it on "new" employees. I refuse to do business with this dealership again!

Luiz D. on

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Used a helper "we gotcha" and Terry convinced us to pay on the side instead and then never showed up.

Nancy S. on

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none

richard H. on

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Edmund J. on

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Steven B. on

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Vehicles engine lacked power and gas mileage was far below expected range and brakes were practically non existent. Driving through Virginia and West Virginia was precarious at best, keeping one foot on the emergency brake at all times.

Steven B. on

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thomas W. on

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Fabio J. on

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Very good and atencious

Namoi N. on

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LUIZ FERNANDO F. on

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Keep doing the good work!

Thomas C. on

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Technician very helpful with hooking up and disconnecting the trailer.

diego P. on

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Travis B. on

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Nothing, literally... Please keep up the outstanding service!!! You guys were very professional, had genuine kindness, and very efficient. Thank You!

Jordyn K. on

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Thomas C. on

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I wish access to my things in storage were available longer into the evening to at least say 10pm and I wish the climate control was cooler. Every time I went it was much warmer than 85 degrees

Preston S. on

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Better trucks.

Peter D. on

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Saleh P. on

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The counter agent was not welcoming She has no willingness to help the customers as if she is bothered by the customers

Douglas M. on

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Andres M. on

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mahre ahmad G. on

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Just make the lines go a lil faster

Andres M. on

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Umesh T. on

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jose M. on

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David H. on

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caitlin H. on

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It was not necessarily the locations we had an issue with, rather the lack of understanding from the person I booked the trailer from. I requested the trailer on the morning of the date I needed it and no where in my reservation did it state a pickup time so I assumed they had it covered. Come to find out it was not going to be ready until 12 which put us extremely behind schedule on our 8 hour drive.

james C. on

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Excellent service and friendly staff...

Gerald M. on

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Great job, wonderful roadside and storage center assistance, personnel

Resa C. on

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That the scratches and minor dents are better documented

Michael H. on

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What is the point of the dealer doing an inspection, not noting damage and then when you review it, staff tells you about the damage. Wouldn’t it be easier to just mark it when you do the initial inspection? Seats had stains on them too.

Anthony P. on

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your counter person had an annoying stupid sarcastic sense of humor which should not be exhibiteded by the face of your company Ms. Peggy was Superfabulous but your manager in charge has to go!!!!

Angel M. on

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Anthony P. on

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I returned the vehicle at 5:05 no one would help me no internet connection was told by manager to contact customer service which told me i would not be charged the $30 return fee i looked at the invoice there is a $20 fee charged this is bullshit and i felt i was robbed i am a returning client from many years of doing business with this firm now i am dissatisfied with the service rendered on your behalf!

leslie M. on

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The check in process for equipment that was reserved took almost 30 minutes. While the staff were friendly, there seemed to not be enough people. This rental was on the Saturday right before hurricane Dorian so that may have been part of the reason.

jana H. on

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Very good ??

Virginia T. on

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Zak S. on

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Lora G. on

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Would have rated 5 star but the initial check in took forever due to overwhelming high volume of customers waiting and only one person behind the counter helping. However, they covered my needs well!

Robert G. on

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Peggy and her team are outstanding! I have used their services for years with outstanding results each and every time.

Luann, Bill or Chase B. on

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Great facilities...great staff

Michael S. on

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My only negative thing about this experience was the long wait due to excessive lines.

MARCIA I. on

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N/A

marc h. on

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Well run very clean and secure facility,

shirley m. on

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You are a very busy place. We didn’t expect a long waiting time when we arrived at 8:20 am. Obviously your services must be excellent since you’re in demand like this. Thanks again.

vernon t. on

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*

Renee K. on

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Peggy and staff are amazing!

Kaytie D. on

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The bathrooms were out of service. Doug was very helpful, informative, and a pleasure to work with.

Rodney K. on

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Very well pleased with this operation. Staff was helpful AND friendly, facility was in top shape. A good experience all around.

merete v. on

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Busy place, despite many staffers double tasking the staff always focused on me when I was tended to. Great team. Will be my go to place for storage

deanna m. on

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I was very pleased with the facility.

siobhan m. on

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Even being busy, the GM was extremely friendly and accommodating! Thank you so much, I will definitely recommend this U-Haul to others

KARL OR MAJA F. on

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James W. on

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The cleanest and best maintained storage unit ever. Only negative is limited parking available, which doesn’t impact access most of the time. A good place to store your items.

Shanice A. on

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My items were stolen by a staff member

Cheryl B. on

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Easily accessible and clean service

Johnny P. on

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Great people and fast workers. Great storage facility!

Cynthia L. on

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The representative was great in spite of her being the only person to help a store full of patrons. She never rushed any of us and she had all the patience in the world.

Inga H. on

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Staff and facility was awesome

Duane J. on

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Real nice & CLEAN Facility Every one was real nice & helpful And excellent location

robert s. on

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Douglas, handle my situation with efficient care, courteous and knowledgeable. Have used this facility in the past that is why I returned.

Robert G. on

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Have worked with Peggy Linquist for over 7 years. Excellent service is the norm!!

Emily G. on

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Peggy the manager was particularly helpful and informative. All the employees I encounter were friendly. Facility was exceptionally clean and well-maintained.

Elizabeth P. on

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N/a

ROBERT G. on

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Used this facility to store personal goods and items for 5 years. Never a problem.

Emily G. on

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Great service ! Very helpful, explained the process. Peggy , in particular, was wonderful.

kysha t. on

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The Space was clean and I had know problem with the customer service everything has great.

Mike M. on

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Everyone was so nice! Peggy the manager is fabulous and U Haul is so lucky to have her.

Robert G. on

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I have exclusively used this facility in Ocoee for a number of years. Peggy and her staff are excellent to work with and provide great service!

Inga H. on

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The staff is very friendly and the facility was beyond my expectations.

ganesh s. on

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Very helpful

COLLEEN M. on

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There was a bug problem the last time I used storage and truck rental. Never had this problem until recently but they have an incredibly nice staff inside the store excluding the cleaning staff.

KATHY J K. on

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Peggy and the rest of the staff I encountered at the office and in the storage area were courteous, friendly, and VERY helpful. I sincerely couldn't ask for a more pleasant group to do business with!

Michael H. on

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good customer service--thanks

WALTER S. on

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UHaul parks their trucks in the loading area of the storage area, wait time 1 hour at desk because of year (s) computer freeze up. Poor Customer service.

PAULA B. on

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I highly recommend this storage facility.

Emma Lee W. on

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The service provided by the staff was great.

Dan S. on

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The front line service staff was courteous and others were helpful in explaining the storage access card process and showing me to my unit.

Karen W. on

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It is not right that I had to pay for empty spaces. There is not any proration on any time. I only had 6 days use of spaces and had to pay for 30. That is not right.

CHRISTINE D. on

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Peggy and her staff are terrific! They always strive to satisfy the customer, while being professional. As a teacher, I rented a storage unit and rented several trucks from this location. 👍

john g. on

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Doug is awesome.

Carida D. on

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Peggy was super helpful as was her staff. Highly recommend!

TAMARA B. on

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The unit hallways was always maintained and well kept at all times. The mgr Peggy Enquist an assistant mgr Doug Platt was the greatest helping with anything. That’s the best storage place I’ve had.

brad s. on

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Peggy, Doug and rest of staff were always very friendly, even when the lines were long

JAMES OR DJUNA B. on

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Thie worst customer service. Water damage in my unit after the hurricane. Still to this day Peggy refuses to answer any calls or return any calls to the agent. Peggy ‘s attitude is horrible.

Christian R. on

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Thank you he entire staff was nice and helpful! I will recommend and if I ever need storage or moving trucks again. I’ll go to Ocoee uhaul. Thank you

MARCEL B. on

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Very good facility, good use extra help at peak hours

Audrey w. on

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Ms. Peggy you are AWESOME!!!!