Customer Reviews for U-Haul Moving & Storage of Ocoee

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Ocoee

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Michael K. on

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Patricia R. on

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The person that rented the truck before me used some kind of oily substance on the bed of the truck, causing us to slip inside the truck. Spent 45 min cleaning it so we could load our furniture. Paid staff hourly and was delayed due to the oil. Called to speak with someone to issue a credit twice but have not heard from anyone!

Lynne S. on

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thanakorn S. on

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Peter P. on

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Paul T. on

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Harvey H. on

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These people are very friendly, helpful and efficient. Professional, too.

katarzyna H. on

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David B. on

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Nothing based on all I've experienced. Great job!

Truc T. on

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Jennifer G K. on

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Mathew M. on

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I hate that I have to get a text to finish my paperwork. This is all something that should be handled by the people at the rental location, not me.

Lee H. on

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In the last 2 months ive rented 3 or 4 trucks and everytime i have to rent one the employees arent friendly.

Daniel C. on

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Check in time for returning customers (who also did online check in) was slower than expected. Otherwise the experience was great. Was amazed at the cleanliness of the bathroom.

Marion F. on

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Julio C. on

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Nothing because everything is right

Wesley K. on

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The woman who checked us out was very rude and standoffish the entire time that we were inside. When she first walked up she had a look that said she didn't want to deal with us at all and then talked bad about the call center enployee who booked our reservation with another employee.

Angel S. on

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William K. on

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Donald C. on

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Na

James M. on

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Always excellent customer service!

Richard H. on

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Check out should not require the customer to turn off and on lights, turn signals, etc. That should be done by the employee who is checking the vehicle in with another employee assisting. Customer service should be number one.

Sean S. on

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The check engine light was on when i picked up the truck. I mentioned it to the person that was helping me but he didn’t care. Someone else came over and said not to let that truck go because of the check engine light but his response was “eh he will be alright.. it’s normal” .. I mentioned it again when i returned the truck and was met with “it can be normal with these trucks” .... that was still not reassuring. Not sure if I will be using this location in the future as I have not had a check engine light from the Kirkman location.

Katherine O. on

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Very seamless experience! No obvious need for improvement that I can see.

Clint R. on

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Everything absolutely awesome. Wow!!!!

EVERTON W. on

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nothing impressive about my experience nothing great , nothing bad , I would go to the nearest location. Having to do my own check in after hours didn't help either I don't want to do you work, probably wont go back to any of your locations because of that

Jerry J. on

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Great customer service.

Amy C. on

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Potentially better inspect equipment before giving it to customers to ensure higher safety. We rented a trailer for a cross country move and the trailer tires weren’t in very good condition. It wasn’t until we spoke up that they more or less said “it’s up to you if you’d like a different trailer.” Otherwise the equipment was in good shape. Also, the system wasn't working properly so it made paperwork challenging.

Gary W. on

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Nothing to improve. With prepayment I was in and out quickly. Staff was great.

Gary M. on

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Ervin P. on

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Not sure where to begin on the death trap we were given to drive across country in. During the week we were told we would be getting a fairly new truck for our 1400 mile trip. The truck we were given for a better term should be sent to the U-Haul grave yard. 1. It had close to 160,000 miles before we left and had over 161,000 by the time we turned it in. 2. There was something all over the windshield that made it hard to see out of especially at night. I pointed this out and the guy said that’s just bird it’ll wash off. Guess what it wasn’t and it didn’t. 3. The headliner in the cab was falling down. 4. The headlights were so dim on low you couldn’t see in front of you more than 10 feet at night. Had to drive with high beams on. They were so dim oncoming traffic never flashed they were to bright. 5. The horn did not work. 6. The passenger seat belt only worked if the truck was not in motion. 7. The windows howled so loud you could not hear the other person in the cab. Made for a boring drive not able to talk to. 8. The radio only worked on AM stations and most of the time we couldn’t find one and when we did we couldn’t hear it. 9. 30 minutes after we got the truck we tried to start it and it’s would not start. Had to call for road side assistance. It was a dead battery. Now the owner who signed the truck out to me said it had just came out of a level 2 service and was in great working order. Hate to see what bad working order for her is. If this did just come out of maintenance the person should be written up at the least. 10. To drive this truck you had to get it over 65 mph just to handle it. Between 55 mph and 65 mph it shook so hard it was hard to handle. Once over 65 mph it handle easier.

Raylene S. on

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Abimael S. on

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kevin W. on

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Thomas H. on

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Brittney C. on

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Yes

Frank C. on

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David W. on

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Don C. on

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N.a.

Edward B. on

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Service was great. Van was clean and ready to go. Terrific experience.

Darryl B. on

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Thalesh S. on

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Cashier was speaking to coworker while helping me. talking over me. refuse to find a solution

Steven S. on

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William L. on

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This location was 10 out of 10. I would definitely rent from this location. Excellent customer service.

Brandy B. on

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I have never rented from a uhaul center where the employees grilled you when you bring back a trailer

Santana A. on

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Janet C. on

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David Z. on

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Alex A. on

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terrence S. on

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James D. on

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Long wait time to pick up - Need more staff. Very friendly and capable staff when finally helped.

Guy S. on

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Good customer service throughout

larisa B. on

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Have longer hours, especially in Florida! 7pm for closing is way too early! When I stoped for vehicle return at 710pm there were 2 other people willing to return the rentals and they where as disappointed as I was!

Charles M. on

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Customer service was excellent. The van we rented was very loud and doors didn't seem to shut well. Other than that, it worked perfect for us.

James H. on

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Brett D. on

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Christopher L. on

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Anelena T. on

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Person that checked the truck was nice and thorough. Friendly.

ARMANDO O. on

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Cornel A. on

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Reggie R. on

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I normally have a great experience with your company but yesterday’s experience was not very positive. I was given one address for the drop off in Miami when I reserved the 10-foot truck in Ocoee, Florida. When I arrived in Miami and took that truck back to the location that was stipulated on my contract, I learned that I needed to return the truck to a location in Miami that was 30 minutes away from the location that was stipulated on my contract. I also spoke with a woman from U-Haul customer service who wasn’t very sympathetic or helpful based on the mistake that was made when I checked out the truck in Ocoee. Again, I’ve been a great customer and the service is usually top shelf. The mistake made yesterday added an additional 90 minutes to my trip. All my best, Reg

Hector F. on

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Jordan S. on

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carl J. on

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James W. on

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marychelle O. on

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No complaints.

Kermit G. on

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The Service and Support was as Always, Professionally done.

Barbara R. on

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Laureen J. on

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The line was long. I had completed the rental online and given all info but it took 30 minutes to complete the pick up. the staff was great.

Susan Y. on

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Took about 20 minutes to get the truck with having a reservation. Then standing around for about 5 minutes to receive the truck after they called it in.

Wayne W. on

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Jose S. on

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We so many choices up and down 50 , This place is on Point.

Horace B. on

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The return process took a good bit longer than I had allotted time for, but the friendly staff (esp the Guyanese guy) made it hard to get upset. (Apparently there were some unexpected staffing shortages)

Alfredo A. on

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The ladies were a great help. Special shout out to Carl. He had my trailer ready and, was excellent in hook-up and break down.

Lora G. on

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Thank you for all your help!

Sandra M. on

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Dependable

jesus A. on

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Nicklas R. on

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Tatyana C. on

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The person who assisted us with getting the trailer hooked to the car was borderline rude to me. Twice I asked a question and she (or he, not sure), cut me off. At the end I went to another employee (a very friendly gentleman), who showed me how to close the trailer. I’ve used this location on multiple occasions but this is the first time I had this kind of experience.

robert s. on

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Have used this facility 3 to 4 times in last 10 to 12 years, and everything has always been 1st class and best in industry.

Lurlene F. on

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Eve H. on

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Excellent service.

Carl S. on

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Craig M. on

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The truck was fine, but what made me rate this as excellent was the customer service, specifically from Dennis. He was friendly and made sure everything was take care of when returning the truck.

Raymond B. on

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Short of advertising with topless dacing young women, NOTHING! The U-Haul business at the Ocoee location with Miss Peggy Engqist running the show, could be no better. As a repeat customer, I have always been treated like toyalty. Miss Peggy and her entire staff are just fantastic and wonderful in every way imaginable. I love them ALL.

Matthew B. on

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All staff members were excellent and helpful

Sergio L. on

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Renee R. on

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Maria A. on

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I can describe Both the employee checking us in and the employee who turned over the truck to us as follows: rude, abrupt, not service minded, unfriendly, impatient with our questions, not focused on solving the customers concerns

Robert W. on

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elizabeth S. on

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James D. on

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Rick L. on

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ORLANDO V. on

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Richard B. on

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Guy told me I had to fold the blankets or get charged. After spending over 2500 for a rental truck, I believe I will be taking my business elsewhere. He was rude and obnoxious and tried to charge me extra over a disputable reading on the gas. Manager did come over and help me, he was helpful. But the other guy was a prick.

shalyn m. on

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Great storage facility, wonderful staff and ease of rental truck all in one place!

Doreen J. on

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My experience was great. Friendly, helpful and efficient staff.

Kent C. on

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This is an incredibly well run facility and GM is GREAT! Well done and well run!

doodnauth P. on

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Loyal M. on

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The people are rude, and there is not enough customer parking. They made us part on the wet grass to pickup the 15’ truck.

Kenneth J. on

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ACHINT A. on

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Benjamin O. on

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John K. on

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Awesome, easy experience. Thanks for allowing us to move my parents into an assisted living facility on Black Friday. Excellent service, even though your staff was short-handed!! Very satisfied!!

Nebraska W. on

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Marcio C. on

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CHERYL W. on

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I was a little disappointed to find the advertised price of a van at 19.95 was not true. That’s the starting price. I ended up paying $83.00. it was cheaper to bring the van back than use closer one

JEFF D. on

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The man was sarcastic rude didn't want to try and get us a storage container he was treating us as if we were there to steal something I felt like a criminal by the time we left when a simple phonecal

JEFF D. on

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Employee was horrible

Greg M. on

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Every uhaul employee we delt with was extremely friendly and helpful. The trailer was well engineered and extremely easy to use. The storage unit is clean and easy to access. We are very pleased.

Edwin C. on

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No complaints

Thomas C. on

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I wish access to my things in storage were available longer into the evening to at least say 10pm and I wish the climate control was cooler. Every time I went it was much warmer than 85 degrees

Gerald M. on

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Great job, wonderful roadside and storage center assistance, personnel

Anthony P. on

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your counter person had an annoying stupid sarcastic sense of humor which should not be exhibiteded by the face of your company Ms. Peggy was Superfabulous but your manager in charge has to go!!!!

Lora G. on

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Would have rated 5 star but the initial check in took forever due to overwhelming high volume of customers waiting and only one person behind the counter helping. However, they covered my needs well!

Robert G. on

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Peggy and her team are outstanding! I have used their services for years with outstanding results each and every time.

Luann, Bill or Chase B. on

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Great facilities...great staff

Michael S. on

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My only negative thing about this experience was the long wait due to excessive lines.

MARCIA I. on

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N/A

marc h. on

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Well run very clean and secure facility,

shirley m. on

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You are a very busy place. We didn’t expect a long waiting time when we arrived at 8:20 am. Obviously your services must be excellent since you’re in demand like this. Thanks again.

vernon t. on

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*

Renee K. on

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Peggy and staff are amazing!

Kaytie D. on

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The bathrooms were out of service. Doug was very helpful, informative, and a pleasure to work with.

Rodney K. on

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Very well pleased with this operation. Staff was helpful AND friendly, facility was in top shape. A good experience all around.

merete v. on

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Busy place, despite many staffers double tasking the staff always focused on me when I was tended to. Great team. Will be my go to place for storage

deanna m. on

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I was very pleased with the facility.

siobhan m. on

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Even being busy, the GM was extremely friendly and accommodating! Thank you so much, I will definitely recommend this U-Haul to others

KARL OR MAJA F. on

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..

James W. on

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The cleanest and best maintained storage unit ever. Only negative is limited parking available, which doesn’t impact access most of the time. A good place to store your items.

Shanice A. on

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My items were stolen by a staff member

Cheryl B. on

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Easily accessible and clean service

Johnny P. on

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Great people and fast workers. Great storage facility!

Cynthia L. on

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The representative was great in spite of her being the only person to help a store full of patrons. She never rushed any of us and she had all the patience in the world.

Inga H. on

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Staff and facility was awesome

Duane J. on

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Real nice & CLEAN Facility Every one was real nice & helpful And excellent location

robert s. on

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Douglas, handle my situation with efficient care, courteous and knowledgeable. Have used this facility in the past that is why I returned.

Robert G. on

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Have worked with Peggy Linquist for over 7 years. Excellent service is the norm!!

Emily G. on

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Peggy the manager was particularly helpful and informative. All the employees I encounter were friendly. Facility was exceptionally clean and well-maintained.

Elizabeth P. on

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N/a

ROBERT G. on

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Used this facility to store personal goods and items for 5 years. Never a problem.

Emily G. on

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Great service ! Very helpful, explained the process. Peggy , in particular, was wonderful.

kysha t. on

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The Space was clean and I had know problem with the customer service everything has great.

Mike M. on

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Everyone was so nice! Peggy the manager is fabulous and U Haul is so lucky to have her.

Robert G. on

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I have exclusively used this facility in Ocoee for a number of years. Peggy and her staff are excellent to work with and provide great service!

Inga H. on

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The staff is very friendly and the facility was beyond my expectations.

ganesh s. on

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Very helpful

COLLEEN M. on

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There was a bug problem the last time I used storage and truck rental. Never had this problem until recently but they have an incredibly nice staff inside the store excluding the cleaning staff.

KATHY J K. on

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Peggy and the rest of the staff I encountered at the office and in the storage area were courteous, friendly, and VERY helpful. I sincerely couldn't ask for a more pleasant group to do business with!

Michael H. on

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good customer service--thanks

WALTER S. on

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UHaul parks their trucks in the loading area of the storage area, wait time 1 hour at desk because of year (s) computer freeze up. Poor Customer service.

PAULA B. on

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I highly recommend this storage facility.

Emma Lee W. on

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The service provided by the staff was great.

Dan S. on

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The front line service staff was courteous and others were helpful in explaining the storage access card process and showing me to my unit.

Karen W. on

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It is not right that I had to pay for empty spaces. There is not any proration on any time. I only had 6 days use of spaces and had to pay for 30. That is not right.

CHRISTINE D. on

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Peggy and her staff are terrific! They always strive to satisfy the customer, while being professional. As a teacher, I rented a storage unit and rented several trucks from this location. 👍

john g. on

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Doug is awesome.

Carida D. on

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Peggy was super helpful as was her staff. Highly recommend!

TAMARA B. on

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The unit hallways was always maintained and well kept at all times. The mgr Peggy Enquist an assistant mgr Doug Platt was the greatest helping with anything. That’s the best storage place I’ve had.

brad s. on

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Peggy, Doug and rest of staff were always very friendly, even when the lines were long

JAMES OR DJUNA B. on

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Thie worst customer service. Water damage in my unit after the hurricane. Still to this day Peggy refuses to answer any calls or return any calls to the agent. Peggy ‘s attitude is horrible.

Christian R. on

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Thank you he entire staff was nice and helpful! I will recommend and if I ever need storage or moving trucks again. I’ll go to Ocoee uhaul. Thank you

MARCEL B. on

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Very good facility, good use extra help at peak hours

Audrey w. on

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Ms. Peggy you are AWESOME!!!!