So good guys and friendly.
CLAUDIO R | Overall ExperienceSelf Storage Units in Ocoee, FL, 34761
U-Haul Moving & Storage of Ocoee
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- 4.5 Average Customer Rating
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Wonderful staff, polite, and ready to help.
rene l | First ImpressionsFriendly services made the process easy and smooth Thanks again The Glee family
Dustin G | First ImpressionsDoug is very friendly and very helpful. They do need more staff at peak times. Sometimes the wait is long. Or get some chairs for people to sit in.
KIMBERLY A | First ImpressionsCommunication was less than desired. The example is that if my storage payment was late, no one called me or mailed me anything. Instead, letters were sent to Alabama to my 77-year old mother. My address and phone number were on file! When I set up the agreement, I gave the lady my driver's license with my address on it. She spelled out "Mister" instead of entering "Mr" Lincoln Ct. I know they had my phone number because on one occasion, she called me at work to ask me questions about who I was related to that I should get a discount. I explained and further reminded her as I had answered those questions when I sat with her. I work a lot and travel for work but my phone is always with me so no excuse for not contacting me. The highlight of the service is a lady named Nora! She was kind and helpful. I watched how she offered service excellence to other patrons and to me when we were moving out! Kudos to her! She was great!
Melissa k | Overall ExperienceThe extra miles in the truck are super expensive
ERNESTO V | First ImpressionsEverything was good
Ivan P | Overall ExperienceThe staff, management were very professional and helpful always. I would use this location every time I have a moving or storage need. It is clean and well maintained and they are quick to resolve issues.
GLADYS W | Overall ExperienceThis is not the first time I have used this storage and as always, in addition to being a very accessible, clean and organized place, I am very well attended to by the team at this office, who are always very attentive and helpful in everything I need.
RICLE O | Overall ExperienceInfested whith bugs all my things were damaged
JUAN V | Overall ExperienceThis U-Haul facility was convenient and easy to work with over the several years I have used it. I appreciated the staff over the years. I will be back if I ever need storage again and I will be back when I need to rent equipment again. Thanks for being there for me!
Don R | Overall ExperienceUsed this site for many, many years. Always clean and great staff. Can’t go wrong with trusting the staff, cleanliness and security.
BARBARA A | Overall Experience1) There are temperature issues and I had to switch units after I measure the temp at 90 dregrees. 2).The store should not be making offers that the system doesn't support. I was given a pay the first month (July) get 2 months free. But the system charged me in August along with a late fee which i had to be reimbursed for. They also mailed my family member which was embarrassing. The manager explained that he couldn't prevent it but would reverse it when it happened in Sept. It happened in 9/2 but he never reversed it and I was disabled from the keypad and a lock put on my unit. Of course it was a weekend and no manager was around and they refused to call him because it was my day off. I moved out the next day. 3) When I was moving out, an employee was harassing me about parking my truck at the dock and told me it wasn't allowed (untrue). I was using my pickup to load very heavy furniture by myself and the dock was level with my truck bed. 4) I also learned that I was able to get storage unit across the street for $60/month (1/2 what u-haul charged me for same size). If you guys weren't such a clown show in my first 3 months, I would have never looked or realized it.
John B | Overall ExperienceThe Customer Service Representatives at this location were very helpful and beyond approach in making sure the customer needs are met. Thank you for making this experience enjoyable for me.
MARSHA F | Overall Experience