Talked to many different staff members and got many different answers. Only one person actually knew what was going on Worst uhaul experience ever . Stupid that the large doors are closed and locked when trying to move stuff in.Melissa K. | First Impressions
Customer Reviews for U-Haul Moving & Storage of Ocoee
Ocoee, FL 34761
(Hwy 50 just east of the 429 overpass)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.JACQUELINE S.
Customer did not leave a comment.JAMES J.
I thought the whole process is really good, thank you so much!MICHELLE G.
I can't think of anything to improve at this time.DANIEL S.
The lady that set up the reservation for me and checked me out during pick up was very helpful.Antonio P.
Ms.Peggy was awesome!JOSE P.
Muito boa a variedade de equipamentos para alugar bem cuidado e novos, precisa melhorar o nÃºmero de funcionÃ¡rios no atendimento interno, esperei mais de 30 minutos em uma fila para ser atendido, o atendimento foi bom e atencioso mais o tempo de espera foi muito longo!JULIO D.
Customer did not leave a comment.DONALD L.
Customer did not leave a comment.OLISSIO P.
Customer did not leave a comment.JOSE S.
Peggy and her staff ROCK!!!DAVID P.
Great service! Thanks so much, other locations should use your location as a bench mark!! Great job !!JT S.
The Manager Peggy at the U-Haul moving and storage is awesome even when the location was short staffed she went above and beyond her duties to assist me with my storage and truck rental. Ms Peggy is a class 5 Customer Service agent May Hod bless her.JOHN T. | Overall Experience
Customer did not leave a comment.DANIEL N.
It seems I rented and Paid for a FULL days rental but was told online and by emails I was to RETURN the truck back by 3:00pm. I made online arraignments to pick up the truck at 9:00am. Being told several Times it had to be returned by 3:00pm, the SAME day is NOT a Days rental. This will NEVER happen again because I will simply use Penske or another business. U-Haul is NOT the company it used to be. Tell your customers in advance they are Only renting your truck for a 1/4 Day BUT paying the FULL price for a Day. Everyone I have talked to couldn't believe I was treated that was at U-Haul. I have All the receipts to prove what I'm saying. Another Customer you won't have to worry about ever again. Thanks???? Contract #27642786Cathy B.
Customer did not leave a comment.BENJAMIN R.
Customer did not leave a comment.Mary S.
Customer did not leave a comment.ERNESTO S.
I really like coming to the Ocoee location and Miss Peggy is give great customer service I will come again and refer my friendsJACQUELINE S.
The guy who received the truck did not do good customer service. Needs more training.Max D.
The trailer leaked, the staff was slow and rudeDENNIS B.
Peggy is an absolute professional and an excellent representation of this location. I have rented a few times in the past and she has always excelled at multi-tasking and creating a great service culture. I am always happy to see her in ocoeejorge C.
Customer did not leave a comment.Daniel D.
Great representative at this location. The gents helping me hook up were also great.Michael H.
You guys. Great thank you for your serviceROBERTO C.
Make sure you keep Anthony. He set me up when I picked up and took care of me when I returned 10 days later. Very friendly, knew his business, explained things clearly and very professional. I was very impressed and as a retired HR Director I would tell you someone did a great job of hiring him.MARK H.
Customer did not leave a comment.TAUREAN G. | Overall Experience
Customer did not leave a comment.Arnold B.
I already shared my opinion at the store level regarding my issue and it has been much better since then. I appreciate being heard and valued. Thank you!KEVIN H.
Staff was helpfulGuy F.
Customer did not leave a comment.JOHN T.
Customer did not leave a comment.DAWN S.
I had express pick up but still had to wait 20 minutes to get the key to the van. Only one store clerk. I had ordered two types of dollies with the van rental. Did not receive either one had to do without them. Even though I was reimbursed for those it does not negate the fact that it made things much more difficult in my move. When I returned the van they recorded the Incorrect miles and I was charged for over 30 miles that I did not use. I called and waited over an hour for them to confirm the mileage on the van and for them to say the mileage was indeed recorded incorrectly at time of return and that I will be reimbursed for the 30 mile overage. Boy what an inconvenience all the way around. Very disappointed in the service and my time being wasted.Deidra H.
Need more help for the pick up process, the return process was quick & easy. Hire more people for the weekends.CAROLYN G.
Customer did not leave a comment.EDGAR S.
Customer did not leave a comment.MICHAEL S.
I was charged twice. Phone wait times are greater than 20 minutes. I waited in line to pickup my trailer and the wait was greater than 30 minutes. They only had one person working the line. Terrible.Adrian N.
Customer did not leave a comment.RODRIGO J. | First Impressions
The owner/manager did a great job getting people checked in. They need more help but can't fine people due to the extra unemployment. I've used this location before and it is great.MIKE B.
Slow. Slow, slow, slow. The absolute slowest. Slow to answer the phone (if, and that's a HUGE if, they're even answer at all), slow to go though the paperwork, slow to clean the vehicle, slow to check you out. However, my credit card was billed LIGHTNING fast for the rental. Someone from corporate needs to step in and show these people how to train counter staff. This is embarrassing. I won't be back, and I wouldn't recommend anyone to subject themselves to this treatment. It's 2021 people, get with the program. We're busy. We're not ON THE CLOCK like your staff is - people want to get moving.JEFFREY G.
Great service and really nice people working there.SUZANNE G.
Customer did not leave a comment.MICHEL G.
Customer did not leave a comment.NITZA L.
Customer did not leave a comment.Jessica N.
Customer did not leave a comment.Soo L.
Customer did not leave a comment.DHARMENDRA R.
Guy was cool.Shane H.
Customer did not leave a comment.Christine P.
More Customer parking during rental period.JAMES A.
Customer did not leave a comment.Frederick Murray J.
wait was very long, staff seemed stressed and overloaded. Equipment was pretty banged up, missing tie downs impacted my haul. However, once I got to the crew, they were amazing despite all the stress.Edwin G.
Excellent serviceJUAN A.
Customer did not leave a comment.Vipul P.
Customer did not leave a comment.JACINTO H.
Customer did not leave a comment.SCOTT MATTHEW H.
Customer did not leave a comment.David K.
Great crew and great service at this location!Orlando Q.
Customer did not leave a comment.ELIZABETH M.
She say it's go to charge only 2 days rent and charge 4 days rent on my account and when I call there she say she can't do anything about but it's ok next time I Go to different location.ALEXANDRE M.
We love PeggyROBERT L.
Customer did not leave a comment.MICHAEL T.
They had one lady trying to work for different registers, you need more help at this location. The one lady that was there was doing her best to move customers out. However it was still an hour wait.Michael M.
Customer did not leave a comment.GAIL B.
I am very happy with the staff I interacted with as well as the help given me at the Wilton Manors UHaul location.Jeffrey L.
Customer did not leave a comment.harold M.
Customer did not leave a comment.Kendra W.
Customer did not leave a comment.JUDITH B.
Customer did not leave a comment.Roderick E.
Everyone treated mental well here in Ocoee. I want to thank the staff so much for all there helpdan M. | Overall Experience
My experience was perfectMOSES N.
I loved the ease of the renting process and the friendliness and helpfulness of the staff. They made what I thought would be a stressful process super seamless and easy!Kaley K.
Not a thingROBERT S.
I was disappointed in not Receiving the storage unit that I reserved and paid for.Kim S. | First Impressions
Customer did not leave a comment.RODRIGO D.
Customer did not leave a comment.Hector B.
Customer did not leave a comment.HECTOR B.
Customer did not leave a comment.JON M.
My wife and I are handicapped and they made sure that we parked our personal car up close to the front door not far away very thoughtfulANDREW G.
Customer did not leave a comment.WILLIAM K.
Customer did not leave a comment.Jacques M. | Online Move In
Customer did not leave a comment.James A.
Helpful staff!KRISTOPHER K.
Customer did not leave a comment.Ilia V.
Customer did not leave a comment.cynthia b. | Overall Experience
This is the second time we rented from this location and we were way overcharged on both occasions. Currently waiting for a manger to call back to resolve. Getting in touch or through Custer service is impossible or long wait times. Will not be renting from here again,JAMES K.
Great serviceGALINA C.
Customer did not leave a comment.SEAN E.
Customer did not leave a comment.HELENIKKA W.
We rent trailets often! Thank you!Andy L.
The customer service was good. However, a number of people skipped the line in waiting. I didn't like that at all. There's no signs posted to indicate an individual can walk through the door, pass a whole line of people, straight to the front of the line and get instant service...RUFUS B.
Customer did not leave a comment.Paul M.
Peggy, Doug, Renee, Cole and the rest of the team are the best in the business. Very professional and personable, too. I highly recommend this U-Haul dealership. They're the very best of the best.TOM L. | First Impressions
Customer did not leave a comment.IVAN M.
Customer did not leave a comment.Jason B.
Customer did not leave a comment.Luther H. | First Impressions
All is greatJuan A.
All goodSTEVEN B.
Customer did not leave a comment.Ephraim R.
Very rude staff!!! Will never store here again or recommend, wish I went to storage unit across the streetSandra G. | Overall Experience
Customer did not leave a comment.MIGUEL C.
If we do on our own pickup make it easier. I still had to go inside and see a employee. I didn't even get the rental until almost an hour laterShalise S.
Peggy, Renee, Doug, Cole and the rest of the team did a fantastic job. My wife and I are very pleased. I highly recommend this U-Haul dealer to anyone consider a move or needing storage. Great service and staff.Thomas L.
Customer did not leave a comment.S A.
Customer did not leave a comment.Christopher W.
Customer did not leave a comment.LAWRENCE N.
We had to wait twenty minutes in store for truck but otherwise all was great.David F.
Customer did not leave a comment.Elier C.
Customer did not leave a comment.Craig F. | Overall Experience
Customer did not leave a comment.Camilo c. | Overall Experience
Customer did not leave a comment.Shannon E. | First Impressions
Customer did not leave a comment.Steven N. | First Impressions
Customer did not leave a comment.Rachell W. | Overall Experience
Best Uhaul I have ever used! I drove an extra 10 minutes just to go here- because it was worth it!Patrick B. | Overall Experience
Customer did not leave a comment.Erin H. | Online Move In
Great experience, lines were long to receive service.ReGina S. | Overall Experience
The lights don’t stay on for long so you have to walk back down the hall to where the sensor is to turn it back on. Other than that it’s a good place to keep storage.TREY F. | Overall Experience
No access to ramp to unload truck because unused Uhaul trucks took up the space.Patricia H. | First Impressions
Customer did not leave a comment.delores r. | First Impressions
need more load/unload parking spacesCarol K. | Online Move In
Customer did not leave a comment.Craig F. | First Impressions
We still are still renting another unit at the location. Peggy and her staff are always excellent to work with. Our family only uses U-Haul for our moving needs.Robert G. | Overall Experience
Peggy was awesome and very helpful!!!!CHARLES R. | First Impressions
Customer did not leave a comment.jonathan h. | Overall Experience
Great customer service! Well-maintained facilities, brightly lit corridors. Self-service options are nice.Erika B. | First Impressions
Customer did not leave a comment.Carmen R. | Overall Experience
Facility was always clean and well maintained, the only small issue I ever had was with the hours as I tend to be out and about later. Whenever I would find the time to get there I would have to rush as they would be closing soon after. But that's more on my time schedule than has to do with the facility.KENNETH G. | Overall Experience
Customer did not leave a comment.MICHAEL M. | Overall Experience
Thanksdavid w. | First Impressions
Customer did not leave a comment.IRM INVESTMENT R. | Overall Experience
I really appreciate the service miss Peggy offers me ,she is very professional,and knowledgeable .,I look forward to coming to uhaul for my moving and storage needs.Owen H. | First Impressions
Great service, awesome facility! In and out with no problems. Only concern is lack of COVID-19 precaution of wearing masks. Some were not wearing masks.Darwin S. | First Impressions
SafetyOsvaldo M. | Overall Experience
After having my storage unit for 19 years, initially every thing was fine, however, recently the temperature where my unit was gradually got warmer and warmer. Then about two years ago the lighting where my unit was has a sensor that only stays on for 3-4 minutes thus making it a problem when I was in my unit for any length of time. When I reported it I was told that they didn't care they weren't going to change either one and go back to the temp that was closer to what it was initiallyDEBORAH G. | Overall Experience
SO impressed with the helpfulness of the staff as well as the cleanliness of the facility. Each person with whom I’ve had contact has been courteous, answered all questions and gave me a facility tour the day I rented. Highly recommended.cheryl n. | First Impressions
Clean facility Friendly and helpful staff Easy accessCarl P. | Overall Experience
Peggy and her team are always professional, friendly, helpful and stand ready to provide excellent service.Robert G. | First Impressions
I like it very much even when finished the process. We call and done. Appreciate Next time I will seek you againCLAUDIA B. | Overall Experience
Customer did not leave a comment.Toyna Y. | Overall Experience
Customer did not leave a comment.Bryan C. | Overall Experience
Customer did not leave a comment.Kerry-Ann S. | First Impressions
Customer did not leave a comment.Micah T. | Online Move In
Moving is stressful, but they helped ease my worries and get my stuff safely stored.Christopher D. | First Impressions
Very friendly and helpful staff. We rented storage there for a little over a year. Staff always treated us with courtesy and respect. Front desk was very welcoming and accommodating.Diahann K. | Overall Experience
Customer did not leave a comment.Marcos or Edna B. | First Impressions
Customer service representative was very helpful and friendly. Answers questions and knew exactly what was needed. The facility was organized and clean with easy convenience access to loading and unloading.Ailan M. | First Impressions
The Ocoee U-Haul is great--the staff are knowledgeable and helpful, the facility is immaculate and it is the best storage and truck rental experience I have had in all the years of rental and trucks. Thanks for setting a great standard.VIRGINIA M. | Overall Experience
The staff were exceptionally helpful and took the pain out of what was could have been much a more stressful move from Virginia to Florida. At every step in the process, from reservation to temporary storage to turning in equipment, they were cheerful, competent professionals.Nathan S. | First Impressions
Customer did not leave a comment.MARIO B. | Overall Experience
Great facility and customer service is exceptional,the people and management make the moving and storage experience enjoyable and less stessful.great management and staff!!jeremy H. | First Impressions
Customer did not leave a comment.Humberto B. | First Impressions
Customer did not leave a comment.Telesia S. | Overall Experience
Overall I was pleased with the experience. I never had any issues with the unit or the facility's maintenance. There was one employee that was the less than pleasant when I first moved into the unit and I had a few terse interactions with her but after a while she seemed to have a change in demeanor. I would highly recommend the services this U-Haul location provides. Thank you.rizza b. | Overall Experience
Customer did not leave a comment.James b. | Overall Experience
Customer did not leave a comment.Lynda Ostrowski or L. | First Impressions
Great service for the 5 years of storage! Thank you! Will recommendMANUEL M. | Overall Experience
Customer did not leave a comment.Adriana S. | Overall Experience
Ok for this place, the service is so good. The trucks are good, everything. However it is next to impossible to call this place by phone. and i don't see much solution to it, because the people working always have something more important to do. maybe they could employ a phone person to just connect with callers and give them info over the phone. dont knowRob P. | Overall Experience
Everyone is so friendly and professional there. Thank you very much I will do business again. Be safe.bo k. | Overall Experience
The cleaning/maintenance lady was always very friendly and helpful. Also the GM was very personable.Shelby C. | Overall Experience
The booking engine was difficultThomas G. | Overall Experience
Customer did not leave a comment.John W. | Overall Experience
Everything was Excellent Thats the reason I went out of my way to use this Haul Facility Thank YouDuane J. | Overall Experience
Several understaffed. One person trying to help lines of customers.Michael D. | Overall Experience
It was excellant friendly emplyeesEddie L. | Overall Experience
Very good storage facility.david k. | Overall Experience
Friendly and very helpfulvernon t. | First Impressions
YesBrittney C. | Overall Experience
N.a.Don C. | Overall Experience
Thank you for all your help!Lora G. | Overall Experience
Have used this facility 3 to 4 times in last 10 to 12 years, and everything has always been 1st class and best in industry.robert s. | Overall Experience
All staff members were excellent and helpfulMatthew B. | Overall Experience
Great storage facility, wonderful staff and ease of rental truck all in one place!shalyn m. | Overall Experience
I was a little disappointed to find the advertised price of a van at 19.95 was not true. That’s the starting price. I ended up paying $83.00. it was cheaper to bring the van back than use closer oneCHERYL W. | Overall Experience
The man was sarcastic rude didn't want to try and get us a storage container he was treating us as if we were there to steal something I felt like a criminal by the time we left when a simple phonecalJEFF D. | First Impressions
Employee was horribleJEFF D. | Overall Experience
Every uhaul employee we delt with was extremely friendly and helpful. The trailer was well engineered and extremely easy to use. The storage unit is clean and easy to access. We are very pleased.Greg M. | First Impressions
No complaintsEdwin C. | First Impressions
I wish access to my things in storage were available longer into the evening to at least say 10pm and I wish the climate control was cooler. Every time I went it was much warmer than 85 degreesThomas C. | Overall Experience
Great job, wonderful roadside and storage center assistance, personnelGerald M. | First Impressions
your counter person had an annoying stupid sarcastic sense of humor which should not be exhibiteded by the face of your company Ms. Peggy was Superfabulous but your manager in charge has to go!!!!Anthony P. | Overall Experience
Would have rated 5 star but the initial check in took forever due to overwhelming high volume of customers waiting and only one person behind the counter helping. However, they covered my needs well!Lora G. | First Impressions
Peggy and her team are outstanding! I have used their services for years with outstanding results each and every time.Robert G. | Overall Experience
Great facilities...great staffLuann, Bill or Chase B. | Overall Experience
My only negative thing about this experience was the long wait due to excessive lines.Michael S. | First Impressions
N/AMARCIA I. | Overall Experience
Well run very clean and secure facility,marc h. | Overall Experience
You are a very busy place. We didn’t expect a long waiting time when we arrived at 8:20 am. Obviously your services must be excellent since you’re in demand like this. Thanks again.shirley m. | Overall Experience
*vernon t. | First Impressions
Peggy and staff are amazing!Renee K. | Overall Experience
The bathrooms were out of service. Doug was very helpful, informative, and a pleasure to work with.Kaytie D. | Overall Experience
Very well pleased with this operation. Staff was helpful AND friendly, facility was in top shape. A good experience all around.Rodney K. | Overall Experience
Busy place, despite many staffers double tasking the staff always focused on me when I was tended to. Great team. Will be my go to place for storagemerete v. | Overall Experience
I was very pleased with the facility.deanna m. | Overall Experience
Even being busy, the GM was extremely friendly and accommodating! Thank you so much, I will definitely recommend this U-Haul to otherssiobhan m. | First Impressions
..KARL OR MAJA F. | Overall Experience
The cleanest and best maintained storage unit ever. Only negative is limited parking available, which doesn’t impact access most of the time. A good place to store your items.James W. | Overall Experience
My items were stolen by a staff memberShanice A. | Overall Experience
Easily accessible and clean serviceCheryl B. | Overall Experience
Great people and fast workers. Great storage facility!Johnny P. | Overall Experience
The representative was great in spite of her being the only person to help a store full of patrons. She never rushed any of us and she had all the patience in the world.Cynthia L. | First Impressions
Staff and facility was awesomeInga H. | Overall Experience
Real nice & CLEAN Facility Every one was real nice & helpful And excellent locationDuane J. | First Impressions
Douglas, handle my situation with efficient care, courteous and knowledgeable. Have used this facility in the past that is why I returned.robert s. | First Impressions
Have worked with Peggy Linquist for over 7 years. Excellent service is the norm!!Robert G. | Reservation
Peggy the manager was particularly helpful and informative. All the employees I encounter were friendly. Facility was exceptionally clean and well-maintained.Emily G. | Overall Experience
N/aElizabeth P. | Overall Experience
Used this facility to store personal goods and items for 5 years. Never a problem.ROBERT G. | Overall Experience
Great service ! Very helpful, explained the process. Peggy , in particular, was wonderful.Emily G. | Reservation
The Space was clean and I had know problem with the customer service everything has great.kysha t. | Overall Experience
Everyone was so nice! Peggy the manager is fabulous and U Haul is so lucky to have her.Mike M. | Overall Experience
I have exclusively used this facility in Ocoee for a number of years. Peggy and her staff are excellent to work with and provide great service!Robert G. | Reservation
The staff is very friendly and the facility was beyond my expectations.Inga H. | Reservation
Very helpfulganesh s. | Overall Experience
There was a bug problem the last time I used storage and truck rental. Never had this problem until recently but they have an incredibly nice staff inside the store excluding the cleaning staff.COLLEEN M. | Overall Experience
Peggy and the rest of the staff I encountered at the office and in the storage area were courteous, friendly, and VERY helpful. I sincerely couldn't ask for a more pleasant group to do business with!KATHY J K. | Overall Experience
good customer service--thanksMichael H. | Overall Experience
UHaul parks their trucks in the loading area of the storage area, wait time 1 hour at desk because of year (s) computer freeze up. Poor Customer service.WALTER S. | Overall Experience
I highly recommend this storage facility.PAULA B. | Overall Experience
The service provided by the staff was great.Emma Lee W. | Overall Experience
The front line service staff was courteous and others were helpful in explaining the storage access card process and showing me to my unit.Dan S. | Reservation
It is not right that I had to pay for empty spaces. There is not any proration on any time. I only had 6 days use of spaces and had to pay for 30. That is not right.Karen W. | Overall Experience
Peggy and her staff are terrific! They always strive to satisfy the customer, while being professional. As a teacher, I rented a storage unit and rented several trucks from this location. 👍CHRISTINE D. | Overall Experience
Doug is awesome.john g. | Overall Experience
Peggy was super helpful as was her staff. Highly recommend!Carida D. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!