Customer did not leave a comment.DONALD L.
Customer Reviews for U-Haul Moving & Storage of Ocoee
Ocoee, FL 34761
(Hwy 50 just east of the 429 overpass)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.JONATHAN S.
Customer did not leave a comment.Geeta W. | Overall Experience
Lied to by the staff. Mistakenly charged for free storage, when I tried to correct it in person the first time, Doug lied saying he couldn't do a thing about it. I called customer service, they were astounded at this lack of responsibility. They told me to return to the local store. Then I was helped finally and was refunded. Except now I have a moving truck, told I'd just owe mileage and gas after drop off, tried to charge me $90 because they tacked on extra insurance and a random "rental fee" for $40. Wtf??? I called customer service AGAIN, and I was told I would only owe for the mileage I went over. So these people are liars and scammers. Oh and the customer service wait is always an hour.Jt E. | Overall Experience
Customer did not leave a comment.Roy S.
Customer did not leave a comment.DESLY N.
Very friendly and efficient.JEFFREY Z.
Javier provided EXCELLENT service and assisted us with getting everything we needed. He went above and beyond. Superior customer service!Jerry B.
Customer did not leave a comment.Howard L.
Excellent service and good truckLORILEE B.
Customer did not leave a comment.Ross B.
The dc2616 truck was garbage. The AC goes in and out. The handling of the truck is so loose that is scary to drive.Leosvani M.
Customer did not leave a comment.Truc T.
This facility is very clean and organized. I just dropped off the truck and went in my merry way. That's how it should work.Hector M.
Me llego una la factura final y aparece un desglose de $94.00 que dice por “Missing/Damage” no entiendo por que este cargo ya que entrego el equipo que se rento (dolly and hand truck) ambos estaban en el camión en la parte de atrás y se le mencione al empleado. Y el camión no sufrió ningún daño ya que el viaje fue directo el mismo día de punto a punto. GraciasJose C. | First Impressions
Customer did not leave a comment.JACQUES M.
I was changed for more miles then what U-Haul said I needed when I booked. I don't think this is right since I didn't drive all over the place but oh wellRANDALL R.
First trailer I rented had a bad light cable which blew a fuse on my vehicle. As a result I had to rent another truck. The u haul team tried to fix the issue they caused, but did not have the knowledge of my vehicle.Richard P.
Customer did not leave a comment.JOSE C.
Ms. Peggy and Staff very friendly and very kind. Just need more help at the counter to get the customers in and out.I would definitely use the storage Ms. Peggy manage again !!!! Everyone there gets a 5 star rating from me !!!!berverly b. | Overall Experience
Customer did not leave a comment.marcelo P.
Customer did not leave a comment.William J.
Horrible experience with uhaul overall after using uhaul for many years. I will be contacting corporate and actually am waiting for them to reach out to me, as I was promised that by the agent who tried to fix issues caused by uhaul previously.Keshav E.
Your Gen. Mgr. Peggy was very helpful and professional!! Well done Peggy! Keep it up!TOM W.
Good place to rent â˜†â˜†â˜†â˜†â˜†JORDAN G.
Customer did not leave a comment.BARRY Z. | Overall Experience
Great customer service I give 10 stars for the help and it was to the gentleman that help me. Thank youJULIANCITO C. | Overall Experience
Customer did not leave a comment.Shannon E. | Overall Experience
Customer did not leave a comment.Shannon E.
Customer did not leave a comment.Beth A. | Overall Experience
Customer did not leave a comment.Anita W. | Overall Experience
Customer did not leave a comment.John F.
Customer did not leave a comment.ERIC O.
Customer did not leave a comment.ANTONIO J.
Nothing at all, you guys are great! Keep doing what you do !Andrew S.
Customer did not leave a comment.Dan S.
Customer did not leave a comment.STEPHEN C.
Customer did not leave a comment.WALEED E.
The location was excellent. all of the employees were professional and do an excellent job. I am no pleased with the equipment I rented. The gas meter is slower to adjust than any vehicle I have ever seen. After I put gas in the vehicle, I turned the vehicle on, and it took over 5 minutes while running before reaching the level. I put $20 in when apparently I needed to only put in $3. My instinct was to put only $3 in but after watching it run and the meter did not go up. I put more in.DAVID B.
Truck is very old steered very loose because I had 157,000 miles on it needs to be retired.TODD B.
Fill up the gas tank so it's all the way and not blame the customer for using gas they didn't use.JAMES M.
Customer did not leave a comment.Anthony G.
Return took 15 min for someone to even come to truckDONALD L.
Customer did not leave a comment.Linda L. | First Impressions
Customer did not leave a comment.TIAGO M.
Customer service is very practical and friendly. Everything works easy, loved itCARLA C.
A/C in the van wasn't working well on this 90 degree day. Stop driving at lights, then NO A/CDAVID P.
The management and staff at this facility went above and beyond. We consistently try to rent from this specific facility because of this. Highly recommended!Mobility C. | Overall Experience
Customer did not leave a comment.MARK R.
Storage was easy but the check in and out of the climate control building was very confusing. More desk help needs to be added to this facility. It was a very long wait if supplies were needed due to the large volume of rentals and activity here. Parking is challenging.PATRICIA M. | Overall Experience
Customer did not leave a comment.BENJAMIN B.
Customer did not leave a comment.vance S.
Customer did not leave a comment.Anthony D.
Customer did not leave a comment.John Z.
There was a decent wait at check-in, but the guy working was doing the best he could and maintaining a positive attitude! He just could've used a little more backup :)Karin H.
Honestly, Doug was one of the most professional owners I have dealt with. I have used U-Haul in the past for moves and misc. Things, but this location by far has set the new standard. Great location ran by a really nice professional. Wouldn't change anything. Great experience.NICHOLAS R.
Customer did not leave a comment.LEO D.
Customer did not leave a comment.Latasha M.
Excellent Service !Timothy B.
The attention at the time of delivery of the vehicle was bad. No attention was given to the person receiving the vehicles. 2 do. They charged me more than they did in petrol and miles, when I put gas in and miles were few (I have proof of that with a photograph of the vehicle board)WILMAN S.
Understaffed means staff is struggling. Struggling people are not warm and friendly. Regardless of recognizable branding, it still comes off as shady and untrustworthy. This happens every time I rent from this location. Hoped that "truckshare" would go smoother. Still has some wrinkles in both key pickup and dropoff. Location and size of establishment is ideal and could of should be a model for other locations.Anil I.
Customer did not leave a comment.THOMAS F.
Customer did not leave a comment.SEAN W.
Customer did not leave a comment.David M.
Customer did not leave a comment.HELEN P.
Storage was really big and secured, love the fact that our storage unit was indoors.Julian J. | Overall Experience
Customer did not leave a comment.BRIAN A.
Wow! Peggy and her team is snacking! They went above and beyond to help me with my move in to the storage unit and get my trailer opened after having the door jammed! I mean genuinely from the moment I walked in I loved it there and will go back if ever needed again. Glad I chose this space!!!Erin M.
Way too much Online usage of registering on my phone, too complicated.CARL P.
Customer did not leave a comment.ALEJANDRO L.
Customer did not leave a comment.Mark E.
Courtesy friendly efficient quick service 5starsBRENT P.
Customer did not leave a comment.BENJAMIN B.
Customer did not leave a comment.BARRY Z. | First Impressions
Customer did not leave a comment.Camden M.
Customer did not leave a comment.Camden M.
The unique issue I had was related to the truck, because there was a leak and had my stuff wet.GUSTAVO D.
Customer did not leave a comment.Gail B. | First Impressions
The floor boards of the truck were extremely hot and required a towel to be used between feet and passenger floor. Needed cruise control.BETH W.
Customer did not leave a comment.louis N.
The location was fine but the truck was a piece of crap. It had a big spider web on the back door and the back door was so rusted that is was hard to pull down. The transmission is almost shot, impossible to shift into park from drive, and was terrible on fuel.WILLIAM C.
I was disappointed when I had reserved a 15x5x8 unit and then got there and was told there was none available! What’s the purpose of making a reservation weeks in advance, just to be told they don’t guarantee it? Had to cram a 15 ’trailers worth into 3- 5x5’s & 1 5x10! Took 3 hours to unload truck into units in the rain! Was not happy!bill e. | First Impressions
Peggy helped us and was absolutely amazing.Margaret K.
Customer did not leave a comment.Jared S.
It was raining heavily ans they were busy but they endurÃ©es drop off went quickly and smoothly.Shanick A.
Customer did not leave a comment.GREGG W.
Gentleman working the counter was amazing. It was 5:30 pm on Thursday July 1st. This guy helped 2 customers simultaneously and kept new ones rotating in. The long line went fast because of him. Great job!GERALD B.
I did online check in but still had to wait inside the store to check in a second time. So what was the purpose of the online check in? The wait was long when checking in inside the store, when waiting for my U-haul and when returning the U-haul as well. Wasted a good 30 minutes between all three waits.CHARLES D.
Customer did not leave a comment.Nadia B. | Overall Experience
Customer did not leave a comment.HERVEY G. | Overall Experience
Customer did not leave a comment.SHEILA J.
I was charged double twice and no one can tell me why or who I can talk to get this resolved. Very frustrated.Howard P.
Customer did not leave a comment.jaime t. | Overall Experience
Customer did not leave a comment.James S.
Customer did not leave a comment.DAVID L.
Get rid of your abusive management tactics. I will be following up personally with corporate.MATTHEW W.
Was told by the manager they would fix my issue and call me back that day they have yet to call me to resolve my issuesNathan O.
Customer did not leave a comment.JOY D.
It took a lot of gas for 48 Miles. Fuel Gauge is not sensitive or accurate. Check in and Check out times were very long.EDGAR T.
Customer did not leave a comment.DAVID M.
Customer did not leave a comment.LESLIE G.
Customer did not leave a comment.LESLIE G.
Customer did not leave a comment.GARY G.
i didn't receive an email w my final charge when i dropped off and still have not recieved emailClemente A.
They were swamped on a Monday at the end of the month when there is a lot of people moving. Must have has 20 returning trucks sitting there when they opened. Way understaffed like everyone else right now. All of this is understandable but the staff needs to stay more positive and not make their bad day the customers bad day. Moving already sucks bad enough.CARL T.
I suggest to signaling better the drop off key place . I went there after hours and spent 15' looking for the right place to drop off the keysMauro A.
place was very niceMICHAEL H.
Rave to Doug Platt. I made a mistake when checking the truck back in and the online return process messed up and charged me for fuel. He fixed it all for me.Joshua J.
Customer did not leave a comment.SIHYUN K.
Definitely needs better communication between workers. I came and waited in the truck for a few minutes and the truck that had me blocked in another worker took with them to break so my truck had to be changed which gave me less time with the truck to move and was inconvenient.Amanda L.
Have more employees to help check in , only one person for a busy morning wasn't good. Took me around 40 minutes to get the Truck. Everything else was great !Alvaro M.
Better signage from road where to turn in to return equipment since there are two places to turn.SHAWN W.
Customer did not leave a comment.Rania A.
Very helpful for me. Line was long and took awhile to get truck but staff was pleasant and very busyJOHN M. | First Impressions
I rented a Cargo Van and it was clean and I did not have issues with moving my project. Convenient hours and great staff, very friendly. I recommend it to anyone who needs this service.Jaime M.
On return of vehicle told U-haul check-in representative about the condition of the vehicle, he was disinterested in my comment. Just shrugged it off. Also, when asked to explain the extra mileage charge, which I was expecting but needed additional information, the response was I don't know the rate, no help at all.Hitesh S.
Peggy was very helpful in trying to meet our accommodations!veanie or Samuel a. | First Impressions
Customer did not leave a comment.Cornelis B. | First Impressions
Keep up the good work.HUGO M.
Customer did not leave a comment.Cornelis B.
Very busy location. My customer service was very good.Deborah B. | First Impressions
Customer did not leave a comment.Jesus V.
The site owner/manager was awesome and a pleasure to work with.BRADLY M.
Customer did not leave a comment.Joshua W. | First Impressions
Ms Peggy is Awesome!!!!tamika s. | Overall Experience
Staff was very helpful and great with communication. Someone accidently tried to open my unit and the lock was jammed. I got a call about the issue and how the lock was replaced. Very quick and responsive.JACOB A. | Overall Experience
Talked to many different staff members and got many different answers. Only one person actually knew what was going on Worst uhaul experience ever . Stupid that the large doors are closed and locked when trying to move stuff in.Melissa K. | First Impressions
The Manager Peggy at the U-Haul moving and storage is awesome even when the location was short staffed she went above and beyond her duties to assist me with my storage and truck rental. Ms Peggy is a class 5 Customer Service agent May Hod bless her.JOHN T. | Overall Experience
Customer did not leave a comment.TAUREAN G. | Overall Experience
Customer did not leave a comment.RODRIGO J. | First Impressions
Everyone treated mental well here in Ocoee. I want to thank the staff so much for all there helpdan M. | Overall Experience
I was disappointed in not Receiving the storage unit that I reserved and paid for.Kim S. | First Impressions
Customer did not leave a comment.Jacques M. | Online Move In
Customer did not leave a comment.cynthia b. | Overall Experience
Peggy, Doug, Renee, Cole and the rest of the team are the best in the business. Very professional and personable, too. I highly recommend this U-Haul dealership. They're the very best of the best.TOM L. | First Impressions
Customer did not leave a comment.Luther H. | First Impressions
Very rude staff!!! Will never store here again or recommend, wish I went to storage unit across the streetSandra G. | Overall Experience
Customer did not leave a comment.Craig F. | Overall Experience
Customer did not leave a comment.Camilo c. | Overall Experience
Customer did not leave a comment.Shannon E. | First Impressions
Customer did not leave a comment.Steven N. | First Impressions
Customer did not leave a comment.Rachell W. | Overall Experience
Best Uhaul I have ever used! I drove an extra 10 minutes just to go here- because it was worth it!Patrick B. | Overall Experience
Customer did not leave a comment.Erin H. | Online Move In
Great experience, lines were long to receive service.ReGina S. | Overall Experience
The lights don’t stay on for long so you have to walk back down the hall to where the sensor is to turn it back on. Other than that it’s a good place to keep storage.TREY F. | Overall Experience
No access to ramp to unload truck because unused Uhaul trucks took up the space.Patricia H. | First Impressions
Customer did not leave a comment.delores b. | First Impressions
need more load/unload parking spacesCarol K. | Online Move In
Customer did not leave a comment.Craig F. | First Impressions
We still are still renting another unit at the location. Peggy and her staff are always excellent to work with. Our family only uses U-Haul for our moving needs.Robert G. | Overall Experience
Peggy was awesome and very helpful!!!!CHARLES R. | First Impressions
Customer did not leave a comment.jonathan h. | Overall Experience
Great customer service! Well-maintained facilities, brightly lit corridors. Self-service options are nice.Erika B. | First Impressions
Customer did not leave a comment.Carmen R. | Overall Experience
Facility was always clean and well maintained, the only small issue I ever had was with the hours as I tend to be out and about later. Whenever I would find the time to get there I would have to rush as they would be closing soon after. But that's more on my time schedule than has to do with the facility.KENNETH G. | Overall Experience
Customer did not leave a comment.MICHAEL M. | Overall Experience
Thanksdavid w. | First Impressions
Customer did not leave a comment.IRM INVESTMENT R. | Overall Experience
I really appreciate the service miss Peggy offers me ,she is very professional,and knowledgeable .,I look forward to coming to uhaul for my moving and storage needs.Owen H. | First Impressions
Great service, awesome facility! In and out with no problems. Only concern is lack of COVID-19 precaution of wearing masks. Some were not wearing masks.Darwin S. | First Impressions
SafetyOsvaldo M. | Overall Experience
After having my storage unit for 19 years, initially every thing was fine, however, recently the temperature where my unit was gradually got warmer and warmer. Then about two years ago the lighting where my unit was has a sensor that only stays on for 3-4 minutes thus making it a problem when I was in my unit for any length of time. When I reported it I was told that they didn't care they weren't going to change either one and go back to the temp that was closer to what it was initiallyDEBORAH G. | Overall Experience
SO impressed with the helpfulness of the staff as well as the cleanliness of the facility. Each person with whom I’ve had contact has been courteous, answered all questions and gave me a facility tour the day I rented. Highly recommended.cheryl n. | First Impressions
Clean facility Friendly and helpful staff Easy accessCarl P. | Overall Experience
Peggy and her team are always professional, friendly, helpful and stand ready to provide excellent service.Robert G. | First Impressions
I like it very much even when finished the process. We call and done. Appreciate Next time I will seek you againCLAUDIA B. | Overall Experience
Customer did not leave a comment.Toyna Y. | Overall Experience
Customer did not leave a comment.Bryan C. | Overall Experience
Customer did not leave a comment.Kerry-Ann S. | First Impressions
Customer did not leave a comment.Micah T. | Online Move In
Moving is stressful, but they helped ease my worries and get my stuff safely stored.Christopher D. | First Impressions
Very friendly and helpful staff. We rented storage there for a little over a year. Staff always treated us with courtesy and respect. Front desk was very welcoming and accommodating.Diahann K. | Overall Experience
Customer did not leave a comment.Marcos or Edna B. | First Impressions
Customer service representative was very helpful and friendly. Answers questions and knew exactly what was needed. The facility was organized and clean with easy convenience access to loading and unloading.Ailan M. | First Impressions
The Ocoee U-Haul is great--the staff are knowledgeable and helpful, the facility is immaculate and it is the best storage and truck rental experience I have had in all the years of rental and trucks. Thanks for setting a great standard.VIRGINIA M. | Overall Experience
The staff were exceptionally helpful and took the pain out of what was could have been much a more stressful move from Virginia to Florida. At every step in the process, from reservation to temporary storage to turning in equipment, they were cheerful, competent professionals.Nathan S. | First Impressions
Customer did not leave a comment.MARIO B. | Overall Experience
Great facility and customer service is exceptional,the people and management make the moving and storage experience enjoyable and less stessful.great management and staff!!jeremy H. | First Impressions
Customer did not leave a comment.Humberto B. | First Impressions
Customer did not leave a comment.Telesia S. | Overall Experience
Overall I was pleased with the experience. I never had any issues with the unit or the facility's maintenance. There was one employee that was the less than pleasant when I first moved into the unit and I had a few terse interactions with her but after a while she seemed to have a change in demeanor. I would highly recommend the services this U-Haul location provides. Thank you.rizza b. | Overall Experience
Customer did not leave a comment.James b. | Overall Experience
Customer did not leave a comment.Lynda Ostrowski or L. | First Impressions
Great service for the 5 years of storage! Thank you! Will recommendMANUEL M. | Overall Experience
Customer did not leave a comment.Adriana S. | Overall Experience
Ok for this place, the service is so good. The trucks are good, everything. However it is next to impossible to call this place by phone. and i don't see much solution to it, because the people working always have something more important to do. maybe they could employ a phone person to just connect with callers and give them info over the phone. dont knowRob P. | Overall Experience
Everyone is so friendly and professional there. Thank you very much I will do business again. Be safe.bo k. | Overall Experience
The cleaning/maintenance lady was always very friendly and helpful. Also the GM was very personable.Shelby C. | Overall Experience
The booking engine was difficultThomas G. | Overall Experience
Customer did not leave a comment.John W. | Overall Experience
Everything was Excellent Thats the reason I went out of my way to use this Haul Facility Thank YouDuane J. | Overall Experience
Several understaffed. One person trying to help lines of customers.Michael D. | Overall Experience
It was excellant friendly emplyeesEddie L. | Overall Experience
Very good storage facility.david k. | Overall Experience
Friendly and very helpfulvernon t. | First Impressions
YesBrittney C. | Overall Experience
N.a.Don C. | Overall Experience
Thank you for all your help!Lora G. | Overall Experience
Have used this facility 3 to 4 times in last 10 to 12 years, and everything has always been 1st class and best in industry.robert s. | Overall Experience
All staff members were excellent and helpfulMatthew B. | Overall Experience
Great storage facility, wonderful staff and ease of rental truck all in one place!shalyn m. | Overall Experience
I was a little disappointed to find the advertised price of a van at 19.95 was not true. That’s the starting price. I ended up paying $83.00. it was cheaper to bring the van back than use closer oneCHERYL W. | Overall Experience
The man was sarcastic rude didn't want to try and get us a storage container he was treating us as if we were there to steal something I felt like a criminal by the time we left when a simple phonecalJEFF D. | First Impressions
Employee was horribleJEFF D. | Overall Experience
Every uhaul employee we delt with was extremely friendly and helpful. The trailer was well engineered and extremely easy to use. The storage unit is clean and easy to access. We are very pleased.Greg M. | First Impressions
No complaintsEdwin C. | First Impressions
I wish access to my things in storage were available longer into the evening to at least say 10pm and I wish the climate control was cooler. Every time I went it was much warmer than 85 degreesThomas C. | Overall Experience
Great job, wonderful roadside and storage center assistance, personnelGerald M. | First Impressions
your counter person had an annoying stupid sarcastic sense of humor which should not be exhibiteded by the face of your company Ms. Peggy was Superfabulous but your manager in charge has to go!!!!Anthony P. | Overall Experience
Would have rated 5 star but the initial check in took forever due to overwhelming high volume of customers waiting and only one person behind the counter helping. However, they covered my needs well!Lora G. | First Impressions
Peggy and her team are outstanding! I have used their services for years with outstanding results each and every time.Robert G. | Overall Experience
Great facilities...great staffLuann, Bill or Chase B. | Overall Experience
My only negative thing about this experience was the long wait due to excessive lines.Michael S. | First Impressions
*vernon t. | First Impressions
Even being busy, the GM was extremely friendly and accommodating! Thank you so much, I will definitely recommend this U-Haul to otherssiobhan m. | First Impressions
Real nice & CLEAN Facility Every one was real nice & helpful And excellent locationDuane J. | First Impressions
Douglas, handle my situation with efficient care, courteous and knowledgeable. Have used this facility in the past that is why I returned.robert s. | First Impressions
Have worked with Peggy Linquist for over 7 years. Excellent service is the norm!!Robert G. | Reservation
The front line service staff was courteous and others were helpful in explaining the storage access card process and showing me to my unit.Dan S. | Reservation
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!