Let people know in advance that if they use a prepaid card there may be an issue with renting a vehicle. Also make sure people know in advance that they can not use cash. With more people not using credit cards at all it would be better if you would allow people to use cash.Kizzy A.
Customer Reviews for U-Haul Moving & Storage of Old Bridge
Old Bridge, NJ 08857
(Located across from Quality Chevrolet on Route 9)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Should warn customers about scanning the key box for returning vehicles I didn't knowAnthony T.
Customer did not leave a comment.Jonathan C.
Customer did not leave a comment.james M.
Customer did not leave a comment.MALGORZAT R.
Customer did not leave a comment.JAMES M.
Need more maintenance,you've to really bang on the door before it close or else it stay open.I really have hard time closing the doorsAdama J.
The rental process was easy. The vehicle was clean, just wreaked of weed, I know you can't help that. You have plenty of moving, packing and storage supplies available. The worst part is the location. It's a beast to try and get out on the highway at rush hour.Jim B.
Very helpful with reservation, and pickup of equipmentJesus S.
Customer did not leave a comment.Vivian B.
Customer did not leave a comment.Anthony G.
Customer did not leave a comment.Alcimar F.
Outstanding customer service as well as services very clean equipment.LUIS R.
Keep on being professional, friendly with your smooth and quick process obviously enacted by your well trained as well as knowledgeable staff. It was a very pleasant experience. Thank you.hedy T.
Customer did not leave a comment.William L.
Customer did not leave a comment.Vivian B.
Customer did not leave a comment.Nicholas L.
Everything went smoothly and woman who did our rental was super nice and professional! Great experience.Michael S.
Customer did not leave a comment.Natalie P.
Nothing. Lynn was superb. !!! Very professionalâ€¦excellent customer service skills!Pauline J.
Customer did not leave a comment.kenneth D.
Customer did not leave a comment.Cathy F.
The young men that were running the location did a great job. They got me in and out quickly on the pickup and the return. I really appreciated that with all I had to get done.John H.
Customer did not leave a comment.James H.
Customer did not leave a comment.Paul B.
Customer did not leave a comment.Joice P.
6 x 12 open trailer with ramp: EXCELLENT, WELL BUILT. heavy.Markus M.
Customer did not leave a comment.Allen S.
Customer did not leave a comment.Robert M.
Nothing everything was fineVITOA R.
Fast and easy pick up and return. Very efficient service. I will use this location again.RICHARD M.
Everything was GREAT! Thank you! I will always use UHaulDavid L.
Customer did not leave a comment.Thomas T.
Customer did not leave a comment.Robin M.
I was given one price for mileage then charged another I was told a dollar fifty a mile how much charge a dollar 99 a mile I will never use U-Haul again and I will tell everybody else I know not to use U-HaulJames N.
This is my fifth rental however this time the traler popped off within a mile of leaving the facility. I was travelling down grade and fortunately the tongue fell down and slid under the truck. One safety chain popped off and the remaining one kept the traler from smashing into the back of my car. Making things worse was being confronted by a 4 foot apartment troll telling me that I could not park the traler in the middle of the road. Despite explaining to this moron they trailer popped off she persisted and eventually got out of her car threatening to punch me in the face. I rAdam D.
Customer did not leave a comment.Alex N.
I originally booked a different location closer to where I live, but the mobile check in process on your website kept telling me that my GPS wasn't in the right place, even though I was literally standing right outside the door. Please fix your website so that doesn't happen again. My reservation was transferred to this location because of that.Vijay R.
Customer did not leave a comment.Kevin I.
Customer did not leave a comment.Guillermo G.
Give a credit for filling the gas tank more than you got it.Lynda P.
The truck was clean & gas tank full. The personal who took care of me in both my arrival & departure was friendly & knowledgeable.Patricia R.
Customer did not leave a comment.Nestor M.
Customer did not leave a comment.Thomas D.
The Android app doesn't upload photo on drop off.Sergii D.
Everything was great, the people were fantastic but I was unable to use the 6X12 trailer I rented because i did not realize that the rear ramp was only 57" wide and I needed a full 60" to load the machine I had to move..so unfortunately, I pulled the trailer home and then pulled it back the very next morning.Joe S.
Customer did not leave a comment.Dorothy M.
I was Charged an EXTRA 70.00 DOLLARS ON TOP OF THE 80.00 that was estimated because of mileage and I know I didn't go that much over but oh well ILL NEVER use uhaul AGAIN so in the end it cost OVER 200.OO DOLLARS for 4 hoursfrancis C.
When someone reserves equipment online, try to actually have it thereGreg K.
Customer did not leave a comment.HERMES R.
Customer did not leave a comment.Georgette H.
The lady that handled our transaction(I am sorry I can't remember her name) was amazing! She completely knew her job and how to hook up a trailer. Very pleasant and easy to understand.linda E.
Customer did not leave a comment.michael a. | Overall Experience
Customer did not leave a comment.Juan H.
The truck had a smoke smell. Anytime I start heat, a smoke smell was coming out.Vrushal S.
The service was good. However, I didn't get a a notifiAbiodun S.
Customer did not leave a comment.Carol H.
Customer did not leave a comment.Ahern T.
Customer did not leave a comment.DANILOD S.
It's hard to exit onto a highway before getting used to the truck.Simon S.
Customer did not leave a comment.matthew l. | First Impressions
Customer did not leave a comment.brian J.
Keep up the great service and trucks.Hector T.
Just stay personable as you are awesome experience again. Peace outALBERT L.
Customer did not leave a comment.Drake K.
Have more Hand trucks available for your customers.ana D.
Very bad customer service the manager ( Lynn) do not have any customer service skills Very rude would not recommend anyone to this facilitysophia a. | Overall Experience
I received the truck at less than 1/4 of a tank. It was returned at about the same yet was charged because it.Paola B.
Customer did not leave a comment.VOLODYMYR S.
Customer did not leave a comment.Silvio C.
Customer did not leave a comment.Jared M.
Customer did not leave a comment.Jerald M.
Customer did not leave a comment.JOHN J.
Customer did not leave a comment.MICHAEL M.
The key does not properly work . It takes forever to get the key to turn the car on. And the heat doesn't work.Lavada W.
Customer did not leave a comment.Thomas D.
Nothing. Excellent everythingMICHAEL S.
I had requested for a one way 20 foot truck for the move on 02/19/22. This booking was done 2 weeks ago and confirmed. I was supposed to pick up from Perth Amboy, take it to Woodbridge and drop it off near south Brunswick. As everything was confirmed I also call for the movers, friends and lined up utility cancellation etc. On the day off pick up, I was told that I would have to return it back to the same location. They also said that someone tried to call me on 17th and left a VM (I couldn't find the VM). I had no option but to pick up whatever was available as I had already planned the move and it wasn't a choice anymore for me. Upon reaching the destination I tried calling them again to check if they can give me an alternate or a closer option. Not only it was inconvenient for me to return the truck but it was a day with a storm and amber alert were sent out to postpone all unnecessary travel. I tried reaching them again to request if I could return it at a different place. But they only gave me two options either to return it at the same location or pay four times though money.PIYUSH S.
Not much everything went good.MICHAEL G.
Customer did not leave a comment.Allen S. | Overall Experience
I don't have much to say but everything is ok so far thanksRICHARD A.
Customer did not leave a comment.CYNTHIA E.
None.. the woman was professional and hooked up the trailer quick.. she deserves a Raise Tommy CurranTHOMAS C.
Customer did not leave a comment.SUSAN D.
Drop off location is very cumbersome. There were two trucks and three trailers all getting dropped off at the same time and there was no room, nor did the employees have a grasp on how to work through these issuesMARK S.
Customer did not leave a comment.ANDREW B.
Always being charged extraJAYQUAN S.
Customer did not leave a comment.hayley M.
All of the items I requested to be in the truck were NOT there. Dollys and furniture pads and they still tried to charge me!! They blamed me for not checking but with mobile pickup, you get the keys and GO!! What's the point of doing that if you're still going to have to come inside. I will never use this location again.Haley W.
Great customer service and smooth transaction from picking up to returning the vehicle. I don't see anything that needs to be changed.SHAYON M.
I've had a couple vehicles, one with no wiper or wash on the driver's side, one with frozen back door and there is not enough staff. They need to hire an additional staff member.JAMES J.
Nothing Pick up and drop off were both really convenient. Both places employee s were vert helpful and very friendly.Donald F.
Customer did not leave a comment.JAMSHED T.
very quick service. great location.MARYANN H.
Customer did not leave a comment.KEVIN I.
Please fire the woman in this office! She was rude/disrespectful and overall a horrible individual to deal with! She went as far as to call me an A**hole in front of other customers! This women need special training on how to treat individuals that come into her store! This old Bridge NJ location needs better individuals to assist the customers now some woman who has a chop on her shoulder that treat the customers like trash! Absolutely unprofessionaljonathan K.
Never received an itemized receipt as promised.MICHAEL Q.
Very helpful staff.JOHN D.
the workers were extremely nice and very helpful.Lynwood M. | First Impressions
very nice team.TYLER M.
Customer did not leave a comment.EMMANUEL A.
The whole process was absolutely on point and seamless! I was given a beautiful new truck that was immaculate. Staff who helped me was amazing.Jannine H.
The girl who checked use out was efficient, knowledgeable and friendly.JOSEPH B.
Customer did not leave a comment.YURIY Z.
Customer did not leave a comment.Lauren S.
Customer did not leave a comment.robin p. | First Impressions
Lynn pulvermuller was amazing. The move was very stressful for me. She was a wealth of information and presented many options to handle every situation and problem. I was lucky sge was working.janet c. | Overall Experience
Customer did not leave a comment.Susan G. | Overall Experience
Customer did not leave a comment.Frederick L. | Overall Experience
Customer did not leave a comment.Therese D. | Overall Experience
Customer did not leave a comment.susan g. | First Impressions
Customer did not leave a comment.Susan G. | First Impressions
me parece un excelente servicioIVAN T. | First Impressions
I will tell my friends to go there to rent a storage room or anything else great stafftheresa z. | Overall Experience
Customer did not leave a comment.Drew S. | Overall Experience
I was annoyed I rented a 20 foot truck and needed a larg storage unit and was advised that I would have a storage unit large enough for my belongings based on the truck size only to get to my destination and discover they only had 10 X 10' available which caused me to have to rent to seperate units. The staff however were extremely helpful and friendly. I truly appreciated them.at the old bridge route 9 south U-haul staff. Big cuddoz to them.Darlene E. | First Impressions
Customer did not leave a comment.kelvin G. | First Impressions
In the years that I've been there there was never any issues Very well keptALFRED C. | Overall Experience
Customer did not leave a comment.Drew S. | First Impressions
As a long-standing customer I can say the service is great. On the latest occasion, Lynn the Manager at the Old Bridge facility, went above and beyond her usual service to assist when time was of the essence. Thank you very much.JIM S. | First Impressions
Thank you!Phidelia J. | Overall Experience
Customer did not leave a comment.William L. | Overall Experience
Customer did not leave a comment.kathleen m. | Overall Experience
Customer did not leave a comment.Priscilla P. | First Impressions
The woman working at Thai location is outstanding. She was very friendly and extremely helpful. She made a stressful day a little easier for us. Thank you, EricEric B. | First Impressions
Customer did not leave a comment.RONALD D. | Overall Experience
Customer did not leave a comment.Dania M. | Online Move In
I feel the young lady, I spoke with on the phone were more accommodating then the young man in the office. Thank you.barbara o. | First Impressions
Had a leak and no one cared or offered to fix it Gave me a tarp So I left.Patrick G. | Overall Experience
great serviceJeremiah C. | Overall Experience
The woman at the counter was very nice.frank n. | First Impressions
Whole process was simple and easy. Solved my problem quickly, without trouble. Staff was friendly and helpful. Facility is clean and efficient.charles b. | First Impressions
Staff was great. Very accommodating.Katherine P. | Overall Experience
Friendly knowledgeable staff and great hands on management!!! Clean facility also !John N. | First Impressions
Customer did not leave a comment.Detlef V. | First Impressions
Customer did not leave a comment.MIKE/LYNN M. | Overall Experience
They rent me a storage unit and then when we go back to put our stuff on it it was locked up and then we have to drive back miles away from there to Syracuse new York to find a storage unit for more money and then after we pay in full a 10×15 they took our money and put it on the truck. Not very helpful at all.nathaniel s. | Overall Experience
Customer did not leave a comment.MIKE/LYNN M. | First Impressions
Thanks for your services appreciate it all thanks again God blessesther n. | Overall Experience
Customer did not leave a comment.Denis B. | Overall Experience
Customer did not leave a comment.Wilfredo S. | Overall Experience
Okraj n. | Overall Experience
OutstandingMatthew E. | Overall Experience
I wish they would have given the free month since I rented a truck also. But they said since it is not a “one way” sad part is they didn’t even have it available and I had to rent it from malboro uhauJohanna P. | Overall Experience
With all the money required to rent a space and also used the truck service, I wish the only prerequisite to get at least a month free was not “renting a one-way truck” when they don’t even have that.Johanna P. | First Impressions
I typically won't take time out to do this, but the staff at this facility is exceptional, even as I observed them with other customers. Friendly, well trained, and focused.Paul C. | Overall Experience
Awesome service.Katherine P. | First Impressions
Very professional and courteous!Cardia S. | First Impressions
good servicesfrancisco b. | First Impressions
what about free storage ??Patrick M. | Overall Experience
FYI. I noticed there were rodent droppings on boxes & in one of the boxes that had sheets/towels; it appeared it had made a nest. But, I did notice a rodent bait trap after we cleaned out the unit.LAUREN C. | Overall Experience
Everyone that I have dealt with in this organization exemplified excellent customer service. Very helpful and courteous.Michael M. | Overall Experience
Very helpful crew in Old bridge !Patrick M. | First Impressions
i am a steady customer at this loc never had a problem very nice peopleGary G. | First Impressions
Good experienceCamille B. | Overall Experience
My experience with Uhaul was good. Will use the services when needed again. Thank youJAMEELAH M. | Overall Experience
There was some evidence of mouse presence with droppings visible.Anthony A. | Overall Experience
I appreciate staff customer service! Ladies always so nice and in this melt manner!!OLGA S. | Overall Experience
Good serviceMercedes O. | Overall Experience
Very nice folks.ROBERT S. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!