Customer Reviews for U-Haul Moving & Storage of Ontario

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Ontario

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DON C. on

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Great Customer service.

CLAUDIA G. on

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Excellent customer service :)

Kirk Q. on

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I rented a vehicle tow dolly which looked clean , however the wheel swivel kept getting stuck to the left or to the right every time I made a turn. I couldn’t bank up the trailer because it was stuck to the right , and I got myself into a real bind in a narrow parking lot. I also had to pull over on the freeway to try and move it back in the forward position but it was stuck. After I made an exit off the freeway I had to make a sharp left turn to get the wheel swivel straighten out. Finale it was straight again , although when I got home I couldn’t back up into my driveway no matter how many time I tried. Eventually I had to drop off my vehicle in the middle of the street , and then push it in the driveway all by myself. It was really frustrating and I should be compensated for such a hassle. When I returned the vehicle dolly to the U-Haul , I told the employee about my experience , and he said “yeah , the swivel need lubed “ , and that they Just got the tool in that day to lubricate their tow dolly. Hence , they never should have rented me the tow dolly to begin with if it wasn’t working properly. My experience was stressful because I felt my life , and the lives around me were in danger from this faulty and unsafe equipment.

VIRGINIA R. on

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Nice just had to move!!!

MARTIN M. on

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I have been using this location since 1986 when we first bought our home. I now use it for my business and they have always gone out of their way to fit me with the right vehicle or towing accessory. I know there are other U-Haul locations around, some even closer to my house, but this is a fully stocked, true U-Haul shop not one that has two or three trucks. Thanks again for all your help, Marty

DAVID m. on

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Jorge A. on

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JESSE H. on

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Andre S. on

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maria t on

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its well organized and clean and the staff are friendly and helpful i will definitly recommend this facility

SMITH J. on

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RAUL V. on

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Belky N. on

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Miguel C. on

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anne m. on

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called 2 wks. prior to reserve auto transport and was told 2 days prior to pickup that none available at this site and had to drive a long distance to either of 2 other locations. Only after long wait and repeated calls was able to contact Adm. office and they made sure that transport was ready for me as asked. Need better service for people who make res. well in advance of needed date to insure avail, when asked for.

Tamera T. on

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Jessica M. on

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Took over and hour for the guy to hookup the trailer to my lights and messed up my electrical system in my truck had to get it done please someone contact me I want to be reimbursed.

Lawrence K. on

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Wendy M. on

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CHUCK A. on

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Clean place No hassle fast drop off.

MICHAEL K. on

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Ricky B. on

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Ernie M. on

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simon x. on

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Have operator verify my address as it is currently incorrect. Cut out the dispatcher process as communicating with different people will cause more confusion.

MBDavis E. on

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CECILIA R. on

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Young lady that you employ is Excellent!!! Thank you

Tammie P. on

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NICOLE S. on

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Always great services from the team at the Ontario location. I rent from them each week for my catering business and they always take care of me. Always professional. Each one of the team members always have a smile on their face.

KIM L. on

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The staff was excellent. I always use this location. Saul and his partner did great with processing the rental and return.

Edward H. on

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Keep doing what you are doing!!

ALISON D. on

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JEFF P. on

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edward r. on

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Very professional staff

DEBRA D. on

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Natalie k. on

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N/A Quick and easy return!

andy b. on

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Thomas K. on

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Paul H. on

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michael v. on

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JERRI-BETH S. on

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kam y. on

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Very professional and polite. I recommend to everybody go to u-haul Ontario, ca.

Deborah B. on

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Can't think of anything

juan l. on

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Everything was good, except that I turned in my equipment on Monday morning but it wasn't checked in until Friday afternoon. I received a call asking when I dropped off equipment. Apparently, my equipment return was not checked into the system until the end of the week when someone finally noticed the equipment sitting there. Thankfully everything was taken care of but a whole week where if something could've happened to that equipment I would have been liable without my knowledge because the equipment was never checked in.

shalon r. on

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Be honest. The associate lied to me and said i could not upgrade to a bigger truck so a 2nd trip would be adding extra miles creating more money for them! Just horrible!

RICHARD J. on

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good servive

La Nita B. on

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there should be 2 people working the desk at all times. it was very busy, but the young lady covering the front desk was quick, thorough and professional.

moises m. on

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Thomas A. on

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Natalie C. on

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MELISSA D. on

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Lance B. on

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I appreciate what you offer. Makes the process of hauling gear around much easier!

Idenia Isabel A. on

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DANIEL N. on

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Nothing short of fantastic! Modern truck, polite dudes, in-and-out in a flash.

Chris J. on

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OSCAR C. on

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Keep up the good work

Alberto M. on

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Keeping the same way! ????

elsa a. on

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Going over how to operate the vehicle like where the brake release is at, how to take the key out of the ignition when it's stuck....adjusting the mirrors. Etc. These were some of the issues when I rented the truck.

GEORGE B. on

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The trailer I rented was just perfect , for hauling my new Harley Davidson motorcycle. Thanks. George Brader, Ontario calif.

MIGUEL M. on

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Maria L. on

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TOM H. on

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Call center sent me there after going to two other locations that sidnt have the trailer i needed then the trailer had bad chains on it and i had to wait for bout an hour for them to fix them. Sent entire morning getting the run around by call center

Michael E. on

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Ruben P. on

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Richard L. on

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Grace H. on

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lyndon v. on

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Nuthing

Lorraine P. on

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I think you do not have to do any improvements everybody there was nice courtesy and your trucks are nice and clean

JESUS A. on

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Great experience clean truck runs good.

JOSE G. on

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Eric D. on

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Tito Z. on

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nitpicked at 2 gallons of fuel not filled out even though I did two days and also bought insurance - give me a break!

SHARON J. on

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Nothing, I was served in a professional manner during pickup and drop off very pleased with uhaul in all past exsperienses

Michael B. on

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MARTIN M. on

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I have used this U-Haul location for many years. They have always been able to help me with all my moving needs, be it personal of for my business. The reservation people go out of their way to make sure you will get the right equipment at the best price. Thank you for many years of service.

June S. on

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Kelly M. on

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The only negative I experienced was the smell of the truck. Smelled like what a moving truck most likely smells like, just not used to it.

Eric R. on

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Professional and courteous service!! Very quick and "to-the-point" which is what I needed

ryan w. on

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Lisa S. on

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Glynda P. on

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The service was fast & friendly. It was also a great deal less expensive than we had anticipated. Thank you!

RANJITH KUMAR Y. on

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patrick a. on

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Very nice to do business with.

Bill C. on

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Tyrone C. on

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More busy with the propane business. Had uhaul customers wait to deal with propane customers.

Leticia P on

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The U-Box was perfect for the amount of items I needed to move. The staff has been very friendly and extremely helpful every step of the way.

Debra W. on

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DOUGLAS T. on

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My experience at this location was exceptional! They were friendly and helped make the experience as easy for me as it possibly could have been.

Guadalupe S. on

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OPAL J. on

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MAURICIO E. on

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Kent P. on

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Patrick F. on

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I can't remember the name of the young lady that helped me, if you can look it up its contract number 23647263 she was very professional and kind towards me and made my experience excellent. I will prefer this location over other local ones because of her service.

Jarrod H. on

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I was not given a $50 credit as advertised for you not having a truck available at the original location and time of my choice. When I mentioned it to your employee, they said they would note my account for when I returned it and they still never gave me my credit.

William H. on

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Ck in went smooth and fast. very pleased

Vanessa R. on

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The experience was horrible, but this location was great.

Alvin m. on

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Your Criteria for Rental is just Ridiculous,not sure what your Reasoning is for all the Red tape, but it's more than what I can stand, just because my Drivers license wasn't Residencial, I personally will never Rent from you again, felt like my privacy was invaded..just to Rent a Vehicle..

Andrei S. on

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Arturo D. on

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Barbara M. on

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Very nice people

FRED A. on

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lonnie l. on

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Great service.

Josephina A on

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Jose the manager had mentioned your storage to me, I had no idea you had storage as well as truck rental, this came in very handy for me the staff are all very helpful, highly recommend for anyone

Dianah C on

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No

MARY H on

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Thanks for the large storage room.

MARY H on

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The security card given to me by the facility did not work and the office team had to let us in each time we came to unit.

BRADEN G on

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Thank you so much to the uhaul staff at the Ontario e. Holt location and in customer service for your help and understanding and working with me on my situation.

Karen K on

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Superb!

AURELIA G on

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Great

SILVIA H on

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Always worked with me and took care of me

LEKE K on

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Excellent.

MERAS M on

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The entire team was so great. The manager,Jose was wonderful, he always made sure that I and all his customers were tended to, by reflecting great leadership and great customer service.

JOSEPH C on

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did the job

JOSEPH C on

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did the job

SHIRLEY L on

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Service was very good and done in a timely maner

LEKE K on

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There was an issue with one of the associate, which the manager on duty was able to resolve. Associate kept their word on what was promised. Total awesome customer experience.

RICHARD B on

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Goog

REGENA P on

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The only improvement could be the hours. 7pm is a little early to close if a person works a 9 to 5 has to fight traffic but needed to get something out of their unit.

James H on

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We also used Moving Assist and they were great.

MICHAEL T on

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24 hour service was not working which when I called I was informed that it was, made it a little inconvenient but that was it

MELINDA M on

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Marcelo was wonderful and very informative and he provided me with great customer service. Thank you, Meras

CHRISTINA B on

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the facility is perfect the employees are great the only issue I have is the homeless people who like to camp out in the restroom it`s kind of creepy

SAMUEL R on

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The facility is clean and well organized. It also provides 24-hour access to storage, so it can`t get any better or more convenient than that!

RAQUEL U on

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Best uhaul the employee Daniel was very helpful. He gave me great rates.Made everything so easy to understand. Service is amazing here.

ANN S on

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I had to calll customer service because you failed to complete the closeout. I am awaiting receipt of refund of $107 charged erroneously. I pray you settle this issue quickly as promised.

EDWARD D on

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I had no issues, all questions were answered and additional help was offered.

Olvas D on

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Friendly and very understanding staff

RON R on

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Wonderful service manager was great along with staff very understanding and helpful.

JON J on

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Thanks!

RICHARD W on

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Only thing this location lacked was 24/7 access. I would have stayed if it had it. But great staff, helpful and friendly. One of the best Haul locations anywhere.

ROBERT W on

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After 4 years I closed my storage bid. Within that time the price increased multiple times to the point were I had to close it.

BRENT L on

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I put my things in storage 6 years ago and never returned until I emptied it out. My computer n hardware were missing. All that was left was the side cover for the computer

PRISCILLA R on

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Everyone was perfect they handled it all well

MIGUEL D on

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About employees, some are friendly and some others not so, even disrespectful in some way.

VANESSA M on

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Peeter was very polite and helpful thank u

JOHN Y on

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The staff was helpful in getting me the equipment quickly and then in calling a cab so that we could go to the airport.

LINDA O on

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Everyone was very friendly and helpful, I felt very comfortable

JOANNE D on

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Storage Access Hours should stay open 1 hr later.

MAURICE N on

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Good experience

YVETTE W on

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It was the best experience I very ever had

LINDA V on

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your office was the best out of 5 other that ive had to used, custmoer service was the best

LINDA V on

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your store was the best out of 5 other that ive been to customer services was the best

ROBERT P on

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Excellent

ROBERT T on

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Waited in line for over forty minutes to get my storage! No cart upstairs and was told by your employee that he would get one, but as soon as he left I never saw him again.. Parking was pathetic.

SHERLYN C on

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The staff did a great job at helping us.

NICHOLAS B on

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They were very nice, helpful and courteous. I truly enjoyed their professional and welcoming attitude. Would highly recommend this location

VONDEXTER M on

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thank you

GUSTAVO R on

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Prices not competitive!

KEN KAO X on

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We had a water leakage and our things ended up wet and had mold growing on it. Fortunately, the manager was helpful in getting us information to file for an insurance claim.

JENNY C on

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Weekday hours are very convenient but their weekends hours should be more available because those are the days people choose to move in or out more often. Other than that it was all great.

VICTOR F on

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Staff was very helpful, understanding accommodating.

HARVEY C on

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Great People, Great Place

MARY S on

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I would not recommend this site because no one ever answered the phone, always had them forwarded. Could never speak with anyone on site

LARRY W on

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Staff was friendly and helpful in estimating the size of storage needed. Would be helpful if there was lighting in the larger units. I had a problem with my access card and it was promptly corrected.

STEPHEN A on

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Joseph and Alan were incredibly helpful, and went out of their way to help us in our move and portrayed exceptional professionalism and courtesy.

SAMANTHA C on

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They made it so easy to move our items into the storage unit. We really enjoyed everything about it. Thank you

JEFF H on

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They seemed unsure about a lot of questions I had, but were able to quickly call someone and figure it out. Overall great service

MARY S on

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Wonderful Management! Store clean and well stocked.

LEILA H on

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Customer service was helpful and considerate. Move in was quick and convenient.

STEVEN C on

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We had an excellent experience and are grateful to the manager for all of his help.

STEVEN C on

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We had an excellent experience and are grateful to the manager for all of his help.

ALEX W on

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Great

CYNTHIA R on

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I HAVE USED THIS FACILITY BEFORE AND WAS VERY HAPPY AND HAVE REFERRED OTHERS TO USE WHEN NEEDED HIGHLY APPRECIATE YOUR SERVICE AND BUSINESS:::

JULIA B on

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Very friendly and helpful employees

EDWARD S on

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with the growing number of people who received your email on there cell phone I would recommend you don`t send notifications at 245 in the morning

CONNIE R on

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VERY NICE, BUT STAFF NEEDS TO COMMUNICATE BETTER WITH MANAGER

KIM G on

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Employees were nice enough but did not have a clue what thy were doing. Please feel free to contact me for specifics, I have already sent an email regarding the issues I had. Kgusman10@gmail.com

LEA F on

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Organized fast

RHODA R on

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We had our storage unit almost a year in Ontario,Ca on Holt. Alan was great, very friendly and seems like he runs a tight ship.

JON J on

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ALEX is the reason I will bring my business back!! Thanks Alex!!

DOLORES. C G on

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need better access to top storage

CONSTANCE S on

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The unit was infested with giant roaches and mold and mildew, my things are ruined.

AGNAS C on

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u need an elevator access for us older people I was mislead in when I made reservation that I would have a space downstairs it was 2 small lockers

AIDE B on

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2nd floor entrance to rooms there is a beam that one has to duck in order to get to the rooms. i find it an inconvenience dangerous especially when moving large furniture.

DAISHA B on

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ALL OF THE STAFF WAS VERY HELPFUL AND COURTEOUS.

MEGAN V on

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This facility was excellent till i was cleaning out. My explination will be in an email, was too long for box. i guess the employees only focus when the manager is around.

LYDIA G on

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Great experience with Uhaul! Very GOOD customer service!!! : Thank u for making our long move a smooth experience!

MIGUEL M on

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the guy the help me out i forgot his name but he had a mohoak tall he was really helpfull and made it easy and stressless thanks alot.

BRIAN T on

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an employee Frankie i belive his name is , was so helpful with my storage needs, any questions i had he had an answer that fast, very friendly and understanding of people needs. Thanks Frakie

BRIAN T on

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the guy helping me out was VERY down to earth and explained to me any question that i had,

MARK A on

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My only complaint is the exceedingly long wait time in line at the desk...most of the time.

JOHN S on

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GREAT STAFF, very helpfull

CHARLES J on

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the manager alan stroik and staff were outstanding in assisting me with everything i needed for my storage needs! thank you so much! ceejay

LISA G on

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Excellent storage facilities. No DUST,NO BUGS,NO RODENTS.My belonging were very secured for a year and a half,which made me feel secure.Thank you,Alan,Robert and the rest of the crew.

IRMA H on

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I had a very unpleasant experience. My delivery scheduled for Friday,never arrived. I was on hold for over 70min and the day it was finally delivered, it was late again with no call.

SUSAN F on

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The problem there was the low ceiling entry into my area. Bumped my head twice over the time I stored my stuff there--the first bump was concusive so feel that is something that should be amended!

HENRIETTE D on

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good service thanks

INGRID M on

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This facility was well maintained and all the staff was very helpful and showed concern for my needs.

DOLORES C on

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The staff at your Ontario Holt Ave facility were very helpful. The Manager, Alan was Awesome!