Customer Reviews for U-Haul Moving & Storage of Ontario

Rating:

5.0

The service provided by the manager and staff was excellent as was the equipment (a pickup truck) we rented. The only thing that might have made the experience slightly better would have been a freshly brewed cup of coffee. Keep up the great work!

Rating:

5.0

Nehemiah was quick and easy to talk with

Rating:

5.0

Customer service was amazing fast and very efficient Marlon made the process fast and easy.

Rating:

5.0

Excellent customer service.

Rating:

5.0

Costumer service very professional

Rating:

4.0

Some times your security cameras, do not see everything my lock was tampered with, cameras this time were faulty.

Rating:

5.0

My overriding impression is that the team members there were respectful with a desire to make my experience as seamless as possible. Their inventory and prices make them the go-to location for me.

Rating:

4.0

The wait to speak to an associate was long.

Rating:

5.0

Great customer service! Nehemiah is outstanding, friendly and gives great service I would highly recommend this Uhaul store ..

Rating:

5.0

I had to wait over an hour to get an issue resolved!! My original location didn't have access truck assigned to me for mobile pick up so when I called my calls kept getting transfered talked with about 4 to 5 people and nobody was any help. This was honestly the absolute worst experience I have ever had with uhaul!! Thanks to the place on Holt for having a truck available and quickly getting me in and out!!

Rating:

5.0

Quick service. Will definitely return again when services needed. Thank you

Rating:

5.0

Great customer service, fast and convenient. Thank you U-Haul!!!

Rating:

5.0

Abel was great

Rating:

5.0

Great customer service!

Rating:

1.0

Choose another company for your moving needs

Rating:

5.0

Been there 3 times. Great staff and excellent service. Thank you!!!

Rating:

1.0

I don’t write reviews but this location deserves to have one written. Customer service is horrible. I hope you’re not in a hurry because you will be waiting for a while just to get checked in. I’ve rented from this location a few times do to location convenience, but I will be renting from across town from now on. Unfortunately the lady behind the counter feels it’s more important to stop the corn vendor and grab something to eat before helping customers. Sadly I also had to hook up my own trailer to my vehicle, it wasn’t until I was done before an attendant decided to show up.

Rating:

1.0

Had to come rent the same RV I wanted last week again. Was told it was overbooked, just like last weekend. I had a reservation made well in advance. I told the person at the counter there were 2 RVs in the lot. Once they checked what was outside, it became apparent that the RV had not been properly checked back into the uhaul system. It took an hour to get the trailer and the person who finally put it on my tow hitch cursed as he put it on. Not sure what's going on here at this location, but it seems all over the place. Would not recommend......

Rating:

3.0

Trailer tail light was out, caused me to be pulled over

Rating:

5.0

Not a thing

Rating:

5.0

Nehemiah was a great help, very caring and quick to get us anything we needed

Rating:

5.0

My rental went smooth. But, I do suggest arriving before your appointment time as they are busy when they open.

Rating:

5.0

Nehemiah was going back and forth. 3 registers at the same time. He did an AMAZING job. Some help up front with him would’ve help move the long line.

Rating:

5.0

Nehemiah is top notch! I was blown away by his professionalism, composure and ability to multitask.

Rating:

5.0

Have used this U-Haul location before and again it did not disappoint. Fast friendly service and got the equipment I needed and completed my tasks without any issues.

Rating:

4.0

When I picked up the trailer the turn signal was not working. The employee quickly troubleshot this to a cut wiring harness. He was able to replace that and get me on my way in no time. It would be nice to have this done beforehand if possible. It did not affect my experience this is just feedback for you

Rating:

5.0

Great staff.

Rating:

5.0

All staff energetic and extremely helpful. Highly recommend

Rating:

5.0

I really like the storage facility and is clean and convenient. Please consider getting a elevator for the upper storage. Moving upper level with stairs was really difficult to deal with. Everything else was perfect

Rating:

5.0

Everyone is very nice.

Rating:

4.0

Horacio was a complete jerk, very rude and unprofessional. The manager on duty was friendly and helpful despite being obviously busy and overwhelmed

Rating:

4.0

Staff was really attentive, polite and hustled to get us in and out. Smooth transaction.

Rating:

3.0

Everything went well.....the staff was friendly and knowledgeable.

Rating:

5.0

Check in was done smoothly and efficiently. So fast and cordial. Horacio helped load and unload the trailer and he wa also very professional and kind.

Rating:

5.0

The link I was provided for dropping off the trailor was completely unnecessary as the location was open and the personel was very helpful. It would be nice if the app indicated that the app was more for dropping off a trailor in the event that the location is closed.

Rating:

5.0

Very happy the lot and area was lit up very well.

Rating:

5.0

nothing, I had a great experience there again.

Rating:

3.0

Make sure when applying the chains they are not to low as this caused sparks when driving

Rating:

3.0

The female employee was rude and unhelpful.

Rating:

5.0

I can't think of anything where this location can improve. That's how great the service was.

Rating:

5.0

Everyone was excellent. However, so grateful for God’s grace. When we returned the trailer, the end portion of the pin holding the hitch to the car was gone. So grateful the pin did not fall out or there could have been a major accident on the roadway. Not sure if faulty equipment or human error by the U-Haul assistant who hooked up the equipment to the car.

Rating:

5.0

good!

Rating:

1.0

Staff was so slow and just kept talking to each other and cussing not being professional at all

Rating:

1.0

Didn’t ask me about the insurance. This location just added automatic.

Rating:

5.0

I have nothing to say with to or how to improve customer service everything was Excellent

Rating:

4.0

I did mobile check in so it was easy. But the guy that helped me to the truck and check it back in was great he was super nice and friendly and very helpful. Don’t know his name but he had long hair.

Rating:

5.0

This is my second time using U-Haul trucks for moving. The first time I used the self check in on the app and I had a hard time doing it but this time I went into the store and picked it up with a person and the experience was great. Drop off was after hours and I had no problems with online drop off. I would use it like this again. I do like that if you forget to order some blankets they have some in the green plastic bag in the back of the pickup if needed. You’ll just be charged for it but it’s great if you forgot to and you needed it desperately.

Rating:

5.0

Whoever waited on us at this location was awesome!

Rating:

3.0

The check in clerk did a great job on on pick up the check clerk was very good as well. Thanks

Rating:

3.0

I simply dropped off the truck before the location was open. there was no specific parking for return trucks.

Rating:

5.0

Neomiah was truly the best employee you have. He was multitasking helping customers all at the same time. It was great to see. He was respectful and extremely friendly and professional. We really enjoyed him. Uhaul is blessed to have him on board.

Rating:

2.0

When I came to drop my equipment off after hours there was a man that yelled at me and my dad for me trying to put the trailer back from where I picked it he work at the place and was around 510 when we showed up and then told use we had to wait do to another truck being in the way granted the place was closed as me and my dad proceeded to in hook the trailer he walked behind him and start yelling at him then they argued for a short we drop the trailer I called customer service to try and finished the drop off after they said it was ok to leave I did

Rating:

1.0

Manager is extremely rude , no customer service skills. Doesn’t greet you or even acknowledge you.

Rating:

2.0

The staff is the worse, and the owner is so rude

Rating:

5.0

Perhaps having visible signs/directions on where exactly returns are to be delivered, like rental car agencies do.

Rating:

2.0

Don't give out trucking with empty tank.

Rating:

3.0

More people at checkout, only one person was helping customers and there was line of about 6 people waiting. Took over 40 minutes to get my reserved trailer. Once I got checked in everything else was quick and the guy hitching the trailers was very cordial.

Rating:

5.0

Abel was very professional during the whole rental contract

Rating:

5.0

Young man working the parking lot hooking up trailers was very respectful and polite. Wished me safe travels and was very good at his job. I dealt with him on my pickup and return. He was very efficient. Give him a bonus :)

Rating:

5.0

Clerk that helped me at the desk had a great personality and was very professional. .

Rating:

5.0

Check in guy was great!

Rating:

5.0

Thank you

Rating:

5.0

The staff was very helpful, informative, and friendly.

Rating:

5.0

What you claim to be and do…. You did ! What more do I need to say ?

Rating:

5.0

The website says it has access from 5am to 10 pm. The access posted at the facility is from 7a-7p. We got there right before 7pn and Nehemias accommodated us and made sure that we could drop some of our goods into the storage unit. Thank you Nehemias for putting the customer first!

Rating:

5.0

Everything was nice and clean except the storage unit area, and the access to get to store your stuff was not convenient.

Rating:

5.0

The workers were all very nice, and funny as well. They made my storage unit process pretty easy and straightforward!

Rating:

5.0

Overall a great experience from the years I rented here. Staff was always helpful and accommodating. The only reason I left is because I moved out of the state. I do wish they had an elevator for the upstairs units but aside from that it was all great.

Rating:

5.0

All hands down the best A team in this business The GM Able Hernandez & his trusty assistant manager Nehemiah make the best team work combo you can think of all the workers love working there and respect there piers and by having that all the customers get an outstanding service and experience. And we all know it’s what makes the experience and people skills that gets you coming back to their professional establishment! So when you have a move or need some extra storage space and you live near or in Ontario you need to go to the Holt location! They got you covered

Rating:

5.0

Very friendly, patient, answered questions, and ensured the unit I was renting was to my liking.

Rating:

5.0

I most appreciate that over the two years i stored my entire home at the facility, my rent ONLY went up once and $10 at that!!! I also felt at ease knowing that my things were safe and pest free! The entire staff was always kind and helpful. There is nothing i could pick at negatively. Thank you all for helping me (and not taking advantage monetarily) in my time of need! It means so much to me!

Rating:

5.0

Great staff, the place is clean . Thank you

Rating:

5.0

Your office staff is excellent in terms of customer service and general helpfulness. We had to leave the truck onsite while we chased down a rental house showing in the area, no problem. We also received an offer to help carry items into the storage area. Experience from May 18, 2024.

Rating:

1.0

Abel Hernandez is an AWFUL DISGUSTING PIECE OF S*** EMPLOYEE!! HAS NO RESPECT FOR CUSTOMERS OR THEIR PRIVACY. HE LABELS PEOPLE AUTOMATICALLY. MY HUSBAND AND I WHERE KICKED OUT HAD RO MOVE OUT AFTER A WEEK BECAUSE HE SAID WE WHERE THERE TO LONG AT OUR UNIT WHEN LOOKING FOR MY RECENTLY DESCEND FATHER'S WEDDING RING IN ALL OF OUR THINGS. SAID WE WHERE SLEEPING THERE BUT WOULD NEVER SHOW US PROOF THAT WE WHERE CUZ WE WHERENT AND HE COULDNT. NO WHERE DOES IT SAY HOW LONG WE ARE ALLOWED TO KOOK THROUGH THINGS AND ORGANIZE THINGS. AWFUL AWFUL AWFUL. OTHER EMPLOYEES WHERE GREAT KIND AND PATIENT.

Rating:

5.0

Neamiah was absolutely stellar to interact and deal with! Great job!

Rating:

5.0

Neamiah, especially, and the other staff were amazing in their customer service!

Rating:

4.0

The Upstairs units weren’t it. It’s really difficult moving stuff using a ladder.

Rating:

1.0

I had my storage for a couple years and then they decide to take the hallway away without a notice and still expected me to pay full price for the major inconvenience

Rating:

1.0

The concept of upstairs without reasonable access was not clear. I did not ever move into this storage but when I used the code to access the facility it considered me moved in although I was never actually in the loft.

Rating:

1.0

Nothing but homeless ppl inside that shouldn’t be there as well as the employees were rude and smoking inside the building

Rating:

5.0

The only thing you might want to consider at some time is having a different code for the door access than you have for check-in/check-out, so I could check in and give the door code to my moving helpers while still keeping my personal check-in code private. That way, nobody but me can check-in (and you can't open the door without checking in first, so that feels like it would be more secure). Just a thought; very happy with the service, the cost is reasonable, and location is convenient. Thank you!

Rating:

5.0

Abel and Nehemiah are excellent managers and deserve a raise or promotion or both. They go above and beyond their duties and should be commended for it

Rating:

5.0

The staff has been very helpful and friendly so far. Would recommend to others.

Rating:

3.0

The only thing I didn't like it the no elevator or ramp to the upper level. Kinda inconvenient I'd you have a lot of stuff or heavy stuff.

Rating:

4.0

Due to unforeseen circumstances, the facility had to change access to our unit. It was not feasible for my husband and I to access our unit using portable stairs. Over the last 2 years, the access hours changed which was difficult for us with working schedules. We did have to remove our storage items in an expedited manner due to the facility needing to make changes by a specific date. Abel was very accommodating and provided very good customer service.

Rating:

5.0

The only negative thing I have to say is, some folks would let others in without the card, I bumped into a homeless woman using the restroom while going to my unit!

Rating:

5.0

Cool Management cool workers and your facility is cool

Rating:

4.0

My experience with 4 contact, quoted less than what it cost. If it weren't forgr Anel, o would never use Uhaul again

Rating:

5.0

The staff is very amicable, respectful, and willing to help you.

Rating:

5.0

Abel was great and worked with me . Thank u

Rating:

5.0

Don’t know his name but the person that work Wednesday night was awesome he let me unload my trailer after it was time to close thank you again to that manager or employee he closed at 730 pm to help me out very grateful to him for that

Rating:

5.0

Amos was very helpful with locating us a storage unit and checking in our one way rental trailer .

Rating:

1.0

I rented the storage unit over a year and a half and I was having issues with my unit water leaking from the ceiling my Chrome pieces to my lowrider bikes being damaged by water being in my unit leaking from the roof I have put in a complaint and never received a call back or anything so I relocated my stuff out of the unit because no one got back to me at all bad customer service.

Rating:

5.0

Hello, I'm terrible with remembering names but I think that it was Amos. He went beyond being a Great employee for your company. He got me exactly what I needed and at a decent price I would like to thank him again and keep that employee. Dennis.

Rating:

5.0

Cool cool

Rating:

5.0

Great Service!!!

Rating:

1.0

No lack of communication with this location and customer service. I was told one thing when I got to the location. It was something different so unsatisfied as a customer who’s been using your services for years very unprofessional..lack of communication with this location and customer service. I was told one thing when I got to the location. It was something different so unsatisfied as a customer who’s been using your services for years very unprofessional.

Rating:

5.0

Abel was very helpful

Rating:

5.0

I truly appreciate all the managers and employees at this facility, they gave exceptional service at this particular facility. They were very helpful, understanding, and patient. I have had my items in storage for years and always felt my items were safe. Thanks, you to all the staff, I truly appreciated you!!!

Rating:

1.0

Online move in stated that the lock for the storage door would be inside my unit and that the extended storage hours were until 10pm. The first time I arrived, my storage unit was already locked and there was no key to access the inside. It was around 8pm and no one was working. We had already unloaded everything and had to reload back into our truck. We showed up the next day, got my lock that apparently an associate has to give us (NOT what it stated online) and they needed to take the other lock off my unit. On Christmas Day I needed to access the storage so I spoke with a uhaul rep through chat who stated that if the location has after hours then I would be able to get into my unit. I show up that evening and of course the doors won’t open. Another wasted trip and inaccurate information. I come back a couple days later around 8pm and yet again the storage entry doors won’t open! It takes 30 minutes from my place to get to this uhaul storage location. As I’m about to turn around someone walks out of an office and tells us there aren’t extended storage hours even though it states so online. He told us to come back at 7am the next morning. The ONLY reason I chose this location was due to the “extended hours” that apparently don’t exist. I don’t know if this is a widespread issue or just this location but I’ve wasted SO much time going back and forth to this place and have been given wildly false information several times. Horrible experience so far.

Rating:

5.0

The best U-Hual experience ever thanks

Rating:

5.0

Only complaints would be bigger units or cheaper prices and elevators

Rating:

5.0

Had my household belongings including furniture, clothing, and mattress stored for almost 2 years. Everything was still in good shape when we finally found a house and moved out of storage.

Rating:

5.0

I want to thank you for giving me a chance to get my stuff because I was behind so thank you again

Rating:

3.0

Top storage unit sucks. Couldn't not get everything g up the ladder. The employee were very helpful.

Rating:

5.0

Employees were Very helpful , great customer service.

Rating:

3.0

The storage units were terrible to access there is no parking to unload everything about this was disappointing and frustrating

Rating:

5.0

I would like to say Thank you to all staff member at uhaul location 831 E Holt Blvd ontario ca 91761. They had made my life much easier.

Rating:

5.0

Friendly staff. Great price.

Rating:

5.0

There was a hole on the right hand wall in my storage #2122 which I informed your staff on the premises. He informed me to call and let them know

Rating:

5.0

Manager was cool.

Rating:

5.0

Staff were awesome specially Eris and Dinis! The call center completely screwed me and reserved a unit that was already taken. Had to drive to a completely different city twice to get a storage unit. This caused me to use up alot of the gas I just put in to return the vehicle. Good thing the general managers are awesome cause this review couldve gone south if it wasnt for them.

Rating:

3.0

The storage facility is not set up to accommodate convenient loading and unloading of items stored

Rating:

3.0

Les daría un comentario de superior pero las áreas de desembarco y embarque no son suficientes (solamente 2 áreas) y los carritos para llevar las mudanzas no son suficientes ni tampoco cómodos 1 flat y 2 con barandas que no permiten transportar cajas ni bolsas

Rating:

5.0

This was my 2nd time renting a storage unit from U-Haul. I have experience nothing but positive. The staff is friendly, the location is always clean, and most importantly my belongings were safe. My only complaint is that there is no elevator, and I had to load, unload, carry my things up the stairs, load and unload again. I knew what I was getting my self in to when I rented the unit. I was very happy with my over all experience with your location, and staff members. ⭐⭐⭐⭐⭐😉👍

Rating:

5.0

Parking lot is poorly lit for accessing my unit after office hours. Lots of homeless lingering in the lot and NEXT to the door to the storage area… I felt unsafe. Staff are super friendly and very helpful though

Rating:

5.0

Staff was amazing

Rating:

4.0

There was a lot of people when I arrived, they were very friendly. The building might be old but glad they had affordable prices on the storage units.

Rating:

4.0

Eric was so helpful, friendly, and nice. The unit was a bit too small for me so I had to get rid of a lot of things.

Rating:

5.0

The weekend team here at this location has always been extremely helpful every visit, and every time I needed helped with something. I will continue to go to this uhaul location because the excellent customer service they provide.

Rating:

3.0

Inside walls of storage units are made of 1/2" drywall which in some places had come loose allowing someone to reach into the unit next door. If you wanted to you could simply push through the wall. Not at all secure!

Rating:

5.0

I'm deeply grateful for your help and service. I'm grateful for the efforts taken to create an environment that allows us ALL to have a place to store our treasures and valuables. Thank you! Happy holidays May your business and family success be blessed beyond measure 🙏

Rating:

5.0

The manager at this location was very helpful and a very nice person who took time to serve and help customers with respect. Re storages: Cost was high, and indoor units tend to be smaller and difficult to load and unload.

Rating:

3.0

They tried to charge me for an extra month after I moved out five days early. Actual move out was July 10, 2020... The charge was July 15... I don't think it was intentional, they apparently did not check the unit.

Rating:

3.0

Good cpol place

Rating:

5.0

Everyone was very helpful here. Daniel really helped me out when I first arrived at the storage site. Even though he was busy, he was still was able to help me get my truck checked in. Thank you Daniel and thank you to the other gentlemen that helped also. Appreciate everything they do there.

Rating:

5.0

The staff were very friendly and helpful. They are very welcoming individuals. My service there was more than satisfied.

Rating:

1.0

Abel Hernandez was very rude

Rating:

1.0

Abel Hernandez was very respectful and rude

Rating:

3.0

Service was excellent! Facility might need to be updated

Rating:

5.0

I love uhaul easy and convinenant

Rating:

5.0

What can I really say? Renting that unit at u-hula is everything I thought it would be. My life is now complete. The guy that rang me up and showed me my unit was very professional and courteous.

Rating:

5.0

Service was excellent!

Rating:

5.0

great costumer service

Rating:

5.0

Staff very friendly and helpful

Rating:

5.0

Great team at U-Haul Ontario, CA location. I want to thank the Manager in particular for his incredible assistance in receiving the return truck and car carrier and in providing temp storage space.

Rating:

5.0

friendly and helpful

Rating:

5.0

Michael was very helpful and assisted me with all my needs. Great customer service

Rating:

5.0

The staff is really friendly they help you with everything there’s storage unit is very clean and spacious would recommend it also affordable

Rating:

5.0

Very helpful, knowledgeable, honest and direct.

Rating:

5.0

We just loved our time there Scooter or Craig I don't remember the name... helped with always a smile.

Rating:

5.0

Thank you!

Rating:

1.0

We’ve had the same storages for over 18 years, & we were’nt treated well worse over the past year. Raising the price twice in one year & disrespectful peps I will be posting how UHaul treats customers

Rating:

1.0

This place evicted me without a letter and im very unhappu for that

Rating:

5.0

Excellent Service

Rating:

5.0

The entire staff was AWESOME!!!!!!!!!!!!!! They made me feel like familia, yet were very professional. Thank you Ontario U-Haul & Storage for EXCELLENT SERVICE and going ABOVE AND BEYOND!!!!!!!

Rating:

5.0

Had some of my most prized possessions stored at Uhaul and I never had a doubt of their safety. I’m grateful for the 2.5 years of affordability, safety, cleanliness, and friendly, helpful staff.

Rating:

5.0

Everyone was very friendly and helpful!

Rating:

4.0

The u haul consultant was cooperative.

Rating:

3.0

She was fine but your customer service when calling in is horrific! Lied to twice n ended up having to pay 33.00 for 1/4 tank of gas! NEVER will I use u again and I will alert others!!

Rating:

4.0

N/A

Rating:

1.0

I was promised a call back by the area gm on Monday 10/1 and I still haven’t received it. I paid for a service and did not receive it. I will be selecting fraud on the uhaul charge for my credit card.

Rating:

5.0

Received items from my pod with ease. Pod was put away overnight for safety.

Rating:

2.0

The unit I requested or reserved is not available yet!

Rating:

5.0

Angel Navarro was the kindest, wonderful customer rep I've probably ever dealt with. He was great!

Rating:

5.0

M

Rating:

4.0

There was an issue with our UBox being able to be transported, but they were nice and worked with us to find a different solution so our move was not too delayed.

Rating:

1.0

The facility said that they had an elevator to the upper units,both on website and on the building outside.It doesn't.The manager lied straight to me saying there was 24hr access to the unit.Yes lied.

Rating:

1.0

Still waiting for my call back from a manager 1 week late