Customer Reviews for U-Haul Moving & Storage of Ontario

Rating:

3.0

Top storage unit sucks. Couldn't not get everything g up the ladder. The employee were very helpful.

Rating:

5.0

I was lucky to be there before 9 on Sunday and first in line. There was about 8 people behind me when we finished. The young man was doing his best bouncing between us and the next customer. Maybe have more help at opening. Another person came about 930 to help.

Rating:

5.0

There is nothing needed for improvement. Nehemiah Bullock was GREAT!

Rating:

1.0

Fix your app, worst experience ever. I will never use U-Haul again.

Rating:

1.0

Truck was on empty gas. They charged me 20$ to take care of the truck but I checked it in online after hours and shouldn't have been charged the 20$. Complete ripoff since your company claims if you check it in online after hours that you won't be charged the 20$

Rating:

4.0

Everything was good and speedy process.

Rating:

5.0

Good

Rating:

5.0

The only thing I didn't like is that I dropped the truck off at 7AM and then came back to turn in the dolly and let them know where the truck was parked at 9AM and I received a call at 3:39PM asking if I was bring the truck back. 1) there is no communication within the employees 2) i received a receipt at 10 something confirming drop off so no need to have called me

Rating:

2.0

Be upfront with the customers. I loss at least 3 hours on my move because of faulty equipment and representatives that were not transparent up front.

Rating:

4.0

Keep customer service #1. Had a good experience with this location as busy as it was everyone professional.

Rating:

1.0

I ran out of fuel after I was told that the truck had above 1/4 of a tank. When I informed Abel the general manager about this he responded telling me that I should have went straight to the gas station after I rented the truck. This was so unprofessional! Thanks for the concern you did not expressed after the inconvenience I experienced. I didn't even receive an apology or at least some what of an explanation of why I was informed it had fuel but it didn't

Rating:

5.0

Great service

Rating:

3.0

My reservation was transferred to this location. My reservation included furniture dollies and moving blankets which neither were available when I arrived to pick up trailer. Thank goodness for Home Depot - they supplied me with what I needed when U-haul couldn't. - I was totally disappointed.

Rating:

5.0

Nehemiah and Philipe are awesome!!! Great people and very helpful!

Rating:

5.0

I believe his name was Able, not 100% certain if that was his name but, he was very professional handling our reservation. On the return of the rental truck, we met Filipe, which was very likeable, seemed very friendly and professional. Both men appear to be valuable assets to UHaul at this Ontario,CA location. - Frank Hawley

Rating:

5.0

Everything was great but do a better level 1 of the truck to make sure everything is clean for the customer.

Rating:

2.0

The equipment was clean mostly. I was given two trucks. The 1st had no air & a check engine light on. The second 1s door got stuck due to it being off track. I had to take an hour or so to fix that, becauseI didn't discover this to I got home. Could not but it completely back on track, so it made the door much more harder to open & close. Taking away from the time I had to move. The end result was me keeping the truck an extra day do to lack of time.

Rating:

5.0

Everyone was very helpful.

Rating:

1.0

The Ontario location is great. I have a problem with your dispatch two times I've ordered a trailer, and they have not been available as guaranteed!! I believe you have a $50 reservation guarantee and I believe I'm do two of those I've been guaranteed a trailer twice at the Ontario location showed up the trailer was not there until the next day it was at another location and there was nobody at that location that could check the trailer out to me. Do you have all my information I think I deserve a call.

Rating:

1.0

One of the workers who was checking my Van back in kept rapping music and telling me to follow him on Instagram and kept using lots of profanity well doing our Transaction.as I am a Christian man and extremely offended by his attention/lack of professionalism

Rating:

5.0

Neimehia was very helpful and knew his job well.

Rating:

2.0

Better management. Only one employee seems to be capable and to arrive to work on time.

Rating:

4.0

Gas was Safe and the previous night so had to pick up a little later than we expected. Staff was courteous and helpful.

Rating:

4.0

Discount offered due to truck not running well.

Rating:

4.0

Thank you Chris and Tony for making my move a good experience even after the little dilemma at the Teohan storage. Thanks for making it up to me. I appreciate your kindness and great customer service.

Rating:

5.0

Gentleman at the counter was super helpful we came inn at 8:30am and he was holding down the floor by himself and still providing awesome service thank you again for all the help

Rating:

5.0

Friendly, helpful and knowledgeable staff.

Rating:

5.0

I was very impressed.

Rating:

5.0

Just a very nice experience , Everybody was curious, in the vehicle was well-maintained I would come back again if I needed

Rating:

1.0

Abel Gonzalez has terrible customer service disrespectful rude and has a bad tone when he talks to customers. all the other staff employees are great!

Rating:

5.0

The First unit they tried to rent my had major issues with the tailgate, you could not safely secure the tailgate, at that point your load is UNSAFE !! At no time should that unit be rented out until it is properly repaired !!! I have photos

Rating:

3.0

Have the guy at the desk not be sexist and a bit firendlier.

Rating:

3.0

Gas said 1/4, but it was empty! Ran out of gas going to gas station!! Costed me an hour of labor for movers

Rating:

3.0

You need more employees at the front desk. There was a line and only 1 person working at first. Even with 2 it took long and online check in does nothing to speed it up. I was there for at least an hour. Also the trailer had no brake fluid in it and there was none on site so they had to run to the store to get some and only realized it was empty because I said something. Also no parking at this location.

Rating:

5.0

anything , everything was really good , thank you for helping me on this job.

Rating:

5.0

I like the hours of service. The quick check in was a little tricky. I would like to COMMEND WILLIAM ON HIS OUTSTANDING CUSTOMER SERVICE. He was courteous, professional and made spending my money renting a truck pleasant. The employees at the counter would do well in taking a ‘page' from his ‘book'.

Rating:

1.0

Overcharged me. I used Uhaul for the past three-five years and the first time that I'm told to use this location and not Ben's, I have a bad experience. Teach ethics and customer service. I will not rent again.

Rating:

5.0

Everything went as I expected. Fast and friendly people on site too.

Rating:

5.0

Let anybody rent a truck u will make the best of all customers around the world , thank you ..

Rating:

1.0

The trucks gas was siphoned and was on empty. It was supposed to be at 1/4 of a tank. The worker who rented me the truck said that there was nothing he could do and told me I had to drive it on empty to get gas. I was told that I still had to return it with a 1/4 of a tank even though I received it on empty. When we returned the truck I was told I would get 20% off the rental cost because I received the truck on empty. I never received the 20% off and they were supposed to email me my receipt and I never received it. I will never be rent from this uhaul again.

Rating:

4.0

It would have been very helpful if the renting location would have explained how to drive the vehicle. There was a couple of button on the dash that I didn't what they were for. Had to do with pulling a trailer. I attempted to call U-Haul direct but it was a 30 minute hold time. So I just hung up.

Rating:

5.0

Nehemiah gave great service, the best! We are seniors and do not understand computer stuff and he was very helpful. Difficulty turning in truck due to inability to work system. Not everybody has these skills so an alternate way would be great. Should not have to pay $20.00 fee.

Rating:

5.0

A better way to manage long lines.

Rating:

5.0

everyone was amazing and helpful

Rating:

5.0

The guy who checked me in was helpful

Rating:

3.0

UHaul was given to me with an Empty gas tank. Ran out of gas between this location and the half mile to the gas station.

Rating:

5.0

Staff always Friendly and the trucks I've gotten from this holt location in Ontario CA is always clean thank you guys for being here when I I needed you keep up the good work to all the workers!

Rating:

5.0

Quick, courteous and easy

Rating:

5.0

Exterior was filthy, but that didn't bother me. After getting on the highway the next day, I learned that my left turn signal and brake light did not work. So I drove to Arizona with that because I didn't have a choice.

Rating:

4.0

Please with the services provided

Rating:

5.0

Only thing I did not like was I did the pre check in and put all my billing information in and the drivers information. I was told my payment was made but when they went to pick it up they were told my card could not be used since I was not there and they had to scramble to find cash in order to pay for it. If you do a precheck in then the card listed should be the card used

Rating:

5.0

friendly and efficient

Rating:

5.0

I was suppose to have a credit on my account and not be charged the last two days I had the u Haul due to service needed and I was not charged properly I waited on hold several times to speak to a customer service rep for 1 hour at one point call back is not an option

Rating:

5.0

From the moment I walked on to the lot, I felt like the staff was there to help me. The gentleman that setup the rental was very friendly and efficient. I came back for additional items and he and the lot staff were very efficient and courteous. When I returned the vehicle it was jus as quick as answering a few questions, a quick smile and I was on my way. I will go out of my way to rent at this location again.

Rating:

5.0

I interacted with two different employees during the course of renting a U-Haul from this location. They were both incredibly courteous and also funny. Moving can be stressful but they made the truck rental portion of the move very easy and smooth.

Rating:

5.0

Thanks Guy's for an excellent service I appreciate again thanks

Rating:

5.0

Good service fast, reliable and at fair prices . Thank you 🙏 able

Rating:

5.0

Employees were Very helpful , great customer service.

Rating:

3.0

The storage units were terrible to access there is no parking to unload everything about this was disappointing and frustrating

Rating:

5.0

I would like to say Thank you to all staff member at uhaul location 831 E Holt Blvd ontario ca 91761. They had made my life much easier.

Rating:

5.0

Friendly staff. Great price.

Rating:

5.0

There was a hole on the right hand wall in my storage #2122 which I informed your staff on the premises. He informed me to call and let them know

Rating:

5.0

Manager was cool.

Rating:

5.0

Staff were awesome specially Eris and Dinis! The call center completely screwed me and reserved a unit that was already taken. Had to drive to a completely different city twice to get a storage unit. This caused me to use up alot of the gas I just put in to return the vehicle. Good thing the general managers are awesome cause this review couldve gone south if it wasnt for them.

Rating:

3.0

The storage facility is not set up to accommodate convenient loading and unloading of items stored

Rating:

3.0

Les daría un comentario de superior pero las áreas de desembarco y embarque no son suficientes (solamente 2 áreas) y los carritos para llevar las mudanzas no son suficientes ni tampoco cómodos 1 flat y 2 con barandas que no permiten transportar cajas ni bolsas

Rating:

5.0

This was my 2nd time renting a storage unit from U-Haul. I have experience nothing but positive. The staff is friendly, the location is always clean, and most importantly my belongings were safe. My only complaint is that there is no elevator, and I had to load, unload, carry my things up the stairs, load and unload again. I knew what I was getting my self in to when I rented the unit. I was very happy with my over all experience with your location, and staff members. ⭐⭐⭐⭐⭐😉👍

Rating:

5.0

Parking lot is poorly lit for accessing my unit after office hours. Lots of homeless lingering in the lot and NEXT to the door to the storage area… I felt unsafe. Staff are super friendly and very helpful though

Rating:

5.0

Staff was amazing

Rating:

4.0

There was a lot of people when I arrived, they were very friendly. The building might be old but glad they had affordable prices on the storage units.

Rating:

4.0

Eric was so helpful, friendly, and nice. The unit was a bit too small for me so I had to get rid of a lot of things.

Rating:

5.0

The weekend team here at this location has always been extremely helpful every visit, and every time I needed helped with something. I will continue to go to this uhaul location because the excellent customer service they provide.

Rating:

3.0

Inside walls of storage units are made of 1/2" drywall which in some places had come loose allowing someone to reach into the unit next door. If you wanted to you could simply push through the wall. Not at all secure!

Rating:

5.0

I'm deeply grateful for your help and service. I'm grateful for the efforts taken to create an environment that allows us ALL to have a place to store our treasures and valuables. Thank you! Happy holidays May your business and family success be blessed beyond measure 🙏

Rating:

5.0

The manager at this location was very helpful and a very nice person who took time to serve and help customers with respect. Re storages: Cost was high, and indoor units tend to be smaller and difficult to load and unload.

Rating:

3.0

They tried to charge me for an extra month after I moved out five days early. Actual move out was July 10, 2020... The charge was July 15... I don't think it was intentional, they apparently did not check the unit.

Rating:

3.0

Good cpol place

Rating:

5.0

Everyone was very helpful here. Daniel really helped me out when I first arrived at the storage site. Even though he was busy, he was still was able to help me get my truck checked in. Thank you Daniel and thank you to the other gentlemen that helped also. Appreciate everything they do there.

Rating:

5.0

The staff were very friendly and helpful. They are very welcoming individuals. My service there was more than satisfied.

Rating:

1.0

Abel Hernandez was very rude

Rating:

1.0

Abel Hernandez was very respectful and rude

Rating:

3.0

Service was excellent! Facility might need to be updated

Rating:

5.0

I love uhaul easy and convinenant

Rating:

5.0

What can I really say? Renting that unit at u-hula is everything I thought it would be. My life is now complete. The guy that rang me up and showed me my unit was very professional and courteous.

Rating:

5.0

Service was excellent!

Rating:

5.0

great costumer service

Rating:

5.0

Staff very friendly and helpful

Rating:

5.0

Great team at U-Haul Ontario, CA location. I want to thank the Manager in particular for his incredible assistance in receiving the return truck and car carrier and in providing temp storage space.

Rating:

5.0

friendly and helpful

Rating:

5.0

Michael was very helpful and assisted me with all my needs. Great customer service

Rating:

5.0

The staff is really friendly they help you with everything there’s storage unit is very clean and spacious would recommend it also affordable

Rating:

5.0

Very helpful, knowledgeable, honest and direct.

Rating:

5.0

We just loved our time there Scooter or Craig I don't remember the name... helped with always a smile.

Rating:

5.0

Thank you!

Rating:

1.0

We’ve had the same storages for over 18 years, & we were’nt treated well worse over the past year. Raising the price twice in one year & disrespectful peps I will be posting how UHaul treats customers

Rating:

1.0

This place evicted me without a letter and im very unhappu for that

Rating:

5.0

Excellent Service

Rating:

5.0

The entire staff was AWESOME!!!!!!!!!!!!!! They made me feel like familia, yet were very professional. Thank you Ontario U-Haul & Storage for EXCELLENT SERVICE and going ABOVE AND BEYOND!!!!!!!

Rating:

5.0

Had some of my most prized possessions stored at Uhaul and I never had a doubt of their safety. I’m grateful for the 2.5 years of affordability, safety, cleanliness, and friendly, helpful staff.

Rating:

5.0

Everyone was very friendly and helpful!

Rating:

4.0

The u haul consultant was cooperative.

Rating:

3.0

She was fine but your customer service when calling in is horrific! Lied to twice n ended up having to pay 33.00 for 1/4 tank of gas! NEVER will I use u again and I will alert others!!

Rating:

4.0

N/A

Rating:

1.0

I was promised a call back by the area gm on Monday 10/1 and I still haven’t received it. I paid for a service and did not receive it. I will be selecting fraud on the uhaul charge for my credit card.

Rating:

5.0

Received items from my pod with ease. Pod was put away overnight for safety.

Rating:

2.0

The unit I requested or reserved is not available yet!

Rating:

5.0

Angel Navarro was the kindest, wonderful customer rep I've probably ever dealt with. He was great!

Rating:

5.0

M

Rating:

4.0

There was an issue with our UBox being able to be transported, but they were nice and worked with us to find a different solution so our move was not too delayed.

Rating:

1.0

The facility said that they had an elevator to the upper units,both on website and on the building outside.It doesn't.The manager lied straight to me saying there was 24hr access to the unit.Yes lied.

Rating:

1.0

Still waiting for my call back from a manager 1 week late