Customer Reviews for U-Haul Moving & Storage of Ontario

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Ontario

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Jason M. on

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Erica E. on

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Thank you Sarah

Reid N. on

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GED C. on

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The associate Saul was an amazing help, very informative , and helped find us the best truck and tools to accommodate our needs! Would highly recommend this location to anybody.

Zeenon P. on

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Randal W. on

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Needed to get to the Airport after drop off, no place to sit or wait inside. No offer of assistance from the personnel on how to be comfortable while waiting for a cab.

Ronyee C. on

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CHARMELLE F. on

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Great Time and Great Customer service

Glen H. on

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victor o. on

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I have used this location several times and will continue using it!! Excellent service and great people!!

James H. on

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One of the best U-Haul locations I have used and I have used quite a few

vladimer K. on

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Pricing was not as agreed originally

WILLIAM W. on

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Antonio V. on

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Hernan A. on

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Cindy G. on

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Kevin T. on

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Give gas credits for someone who fills the tank with more gas than when they received it

juan w. on

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Very fast and courteous service and that was very pleasant on a stressful moving day THANK YOU

Robert B. on

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Wendy M. on

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koundinya j. on

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The vehicle needs to be in condition. The vehicle that I've rented has 30k+ mileage and feels like it is not maintained well.

Rich H. on

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Your web page needs fixing. When I clicked on the 2nd agreement it opened a new page instead of another tab so when I returned to the previous page all my info had disappeared. This caused me to make 2 reservations by accident & having to cancel one. Otherwise a great experience.

Sheila B. on

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Nothing!! Job well done ! I love how nice and helpful they were at this location.??

FADI B. on

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All good they did a good job and they did the wiring on my Jeep

Pete P. on

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curtis k. on

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MICHAEL R. on

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Everyone was super friendly and very helpfull

JAZZLYNN S. on

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Kenneth R. on

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SERGIO P. P. on

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Thanks

JAMES C. on

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john s. on

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The employees were friendly, competent, and efficient. The cargo van I rented was fairly new, clean and in excellent condition. Job well done.

BORIS C. on

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brian g. on

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Ralph T. on

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I have used this location twice. The first time went without issue. The second time I rented a pickup truck and a motorcycle trailer, drove 12 miles and returned them within a few hours. Their yard personnel unhooked the trailer and parked the truck when I dropped them off. I was charged for 100 miles and never received the receipt through my email. I called the next morning and was told they showed the vehicles were still out and not returned. They had no idea their own staff had checked in the vehicles and the vehicles were on the lot. If any damage had occurred to the vehicles after I dropped them off, they could have held me liable.

vidal s. on

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N/A

Don M. on

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Better training and/or information for the Traffic Dept. callers.

brennan r. on

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Felipe V. on

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Lower or give free miles under 100 miles or don't ask to return unit with same gas lever as taken of lot. Or get trucks with better gas mileage, l got only 8 miles per gallon. NOT GOOD. Thank you. FJV

Manuel H. on

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Sarah was very nice

jose g. on

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JACK D. on

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Christopher M. on

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sheyla m. on

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Keep renters vehicle more clean. If the vehicle can be dusted at least. Need to go over the requirements to returning rental. Outside people need more customer service skills.

CARLOS L. on

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patricia w. on

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Angel T. on

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jack d. on

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I got great service there, checking out and returning the equipment, great employees.

justin h. on

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DONG S. on

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angelica c. on

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Renee L. on

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My husband and I usually rent from this location for convenience, price, and availability. The young man who helped me, I think his name was Juan, was very helpful, efficient and friendly. I was out of there in a jiffy. Thank you.

David S. on

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Luis G. on

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Pete V. on

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Benjamin S. on

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Hubaldo P. on

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Truck exterior ...specifically windows , were pretty dirty...and driver door did not close properly all the way...I noted this on my return

ALEJANDRO A. on

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stephen S. on

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Nathaniel C. on

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Perfect customer service!

Robert M. on

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For some reason the price was $20 more at the location than what my online quote stated.

kevin m. on

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regine g. on

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Not much! Jose and Juan were great! I was in and out in a matter of minutes. The service on the return was just as quick, friendly and professional. I will recommend this location and will return in the future. - Rajean G.

DAVID B. on

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ARNOLD G. on

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I was surprised at how check in was handled when I returned the truck. A good experience.

Mike N. on

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JULIAN P. on

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DANNY R. on

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This is my 2nd review with the same content. I rent from this location often enough to expect to be treated with recognition. I'm asked each time the towing capacity on my truck. I understand not keeping my credit card info but info like towing capacity of my specific truck that they have on file as my usual tow should already be in my file. Petty? Maybe but time is money. Overall I'd like to see more recognition on their part even if just reading it from my file.

STAN s. on

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ELLEN C. on

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ana a. on

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The truck step is too high for a older lady.

Thomas L. on

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Arthur Q. on

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Crystal A. on

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Love how fast your service is. Had me in and out keep up the good work big help when I also called customer service at 1am in the morning helped me find a location excellent service

Glory E. on

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Helen L. on

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Emmanuel R. on

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Nicholas R. on

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William C. on

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Employees were very helpful and cheerful (which helps when facing a major chore).

Brenda N. on

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Ricardo V. on

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This is my fourth time with Uhaul...you guys are great...!

CONNON O. on

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TAMMY C. on

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Elaine M. on

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RUTH H. on

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My only complaint is there wasn't a full tank of gas when I rented it and I almost ran out of gas on a dirt road in Perris. So grateful for that one and only gas station on Davis Road and Lakeview in Perris. It was a rough day. But it ended in Success

TYREINE L. on

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joyce h. on

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Lashonda J. on

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Toni P. on

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Prompt, efficient, & ready to help. Best location & the check in/out process smooth. These guys are the best.

Tom A. on

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Everything went great. I have no complaints.

ALEXANDER D. on

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narobi d. on

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I was standing away from the reps as they were assisting other customers. Both associates loomed at me since I was the only other customers. Another lady walked in and went straight to the associate and he helped her, disregarding the fact that I was waiting there. I'm finally helped then we go outside to get my pickup truck onlt.to.be told the keys were missing. So I had to wait longer for the associate to go back inside and redo my paperwork. I was told to use the night drop box since I only needed the truck for a couple of hours but no one told me I needed to stay in the truck to take a picture of the odometer reading. So I wasn't able to process my return online since i had locked the truck and put the keys in the drop box.

HERMILO F. on

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Good customer service nice staff they were quick in getting me in n out

Collette P. on

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NOTHING

Michael C. on

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My pick-up reservation was scheduled for 10 a.m., however I did not receive my truck until 10:45 a.m. I already had movers waiting for me so this severely delayed my move. Additionally, the truck had a sticky residue on the passenger side floor. There was also some kind of pet fur all over the cab and it had an unpleasant smell. When I was provided with the truck there was only 1/8th of gas in the tank so I had to go directly to a gas station. Lastly, the staff forgot to provide me with the dozen furniture pads or the dolly I ordered. I did not realize these items were missing until I had left the pick-up facility and I didn't have time to go back to pick them up.

amber a. on

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There was a problem with the truck and every time I put my foot on the gas peddle it burned my foot really bad. I notified the worker and gave me partial discount. It was very uncomfortable driving like that with only my daughter in the car with me. Overall truck experience 0.

Nicole A. on

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I had a great experience there. It was busy but the young lady who helped me took her time with.

ivan d. on

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Mario E. on

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GEORGE M. on

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Great customer service. Fast and effecient.

LOU G. on

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CECELIA A. on

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More shade or an inside waiting area wirh a/c.

Thomas g. on

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lilian p. on

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Chase R. on

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Cassandra C. on

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CANDICE W. on

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The whole process of renting a truck last minute without a reservation was so fast and easy, and the staff was very friendly and helpful. We had a reservation with budget up the street, and they didn't have a truck for us. We were in a hurry, and the staff at this location had us driving away in a truck in less than 10 minutes! I would definitely only use this location again!

EDWARD I. on

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Let customers know where the nearest gas station is located.

Charles A. on

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STEVEN C. on

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very friendly staff

KEN G. on

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Van was very dirty. Seat malfunctioned and van only had 2900 miles

Monica T. on

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Kylie B. on

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We showed up at 7am to pick up the truck with the app as our reservation indicated. We were then informed that we could not rent the truck because I did not have two forms of ID and my WA drivers license wasn't enough because we were in CA. I was never informed that this would be an issue or that I would need two forms of ID. I made the reservation from WA, using a WA address. I had flown in the night before and has a flight booked to fly out that night. This trip was to move my daughter into her dorm at college and this whole thing put us in a very bad position. We did end up with a truck with one form of ID, but that does not in any way make up for the stress and anxiety caused by your app, your VERY poor customer service and their ability to resolve the situation over the phone. I am doing the only thing I really can do, which is share my experience on social media, tell everyone I can and make sure that I do not spend one more dollar of my money with your company. Absolutely unacceptable in every way!!!!!

Lidia B. on

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Probably I will.

Rebecca C. on

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cecilia b. on

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Provide better parking

Neo T. on

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JAMES C. on

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THOMAS M. on

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daniel H. on

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A great experience from start to finish.

Hector B. on

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Good service from top to bottom. Keep this up Hector benavides

Sarah P. on

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Curtiss T. on

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I did online check in but still did not save me time! Kind of a waste of time to check in online.

ernest c. on

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steve c. on

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Bathrooms were not maintained properly and had no paper

trinadad A. on

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Jason s. on

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Horrible Experience, we are an Amazon Delivery customer, and we are trying other options out aside from Enterprise, Spoke to Loren today and she Threatened me if we did not return the 4 cargo vans we have out on Rental she is filing a stolen van report and my employees will be arrested. Wow really... I advised her that the vans are full of packages and there is nothing that can be done at the moment. She said i dont care i am still filing the report. We have a corporate Account, they hold no risk at all, but this individual used a very threating approach and honestly has damaged our future relations with Uhaul.

Van M. on

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Service was quick and efficient, and with a smile.

Maria R. on

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A bit time consuming but overall good experience.

Audra D. on

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Sean A. on

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There could be a more of a personal greeting from the staff working outside. When I was at the Holt location to pick up, several staff members were working, but could have taken the time to greet customers. Overall, still a great experience.

MICHAEL E. on

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Nothing to change. Make your reservation online and check in online. Then quick and easy pick up and quick and easy return.

maria c. on

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Angela R. on

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maria c. on

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joe s. on

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Awesome service

Lai S. on

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Edwin C. on

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Brandon D. on

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Horrible cust service u have failed to resolve the mess that you guys created with my reservation spent 1 hour being transferred on the phone issue not resolved and now I'm gonna be charged for more miles then I should have since you messed up and canceled my free storage that was supposed to come with, I am gonna go viral and smear uhauls name on all social media platforms

Cesar N. on

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JOSEPH L. on

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Chris N. on

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Friendly service, fast and easy

Roland J. on

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The mileage out was not correct! I only found out after returning the Van. For a 45 mil. trip, I was to be charged for 258 miles, so I agreed to pay for 50 miles. I don't trust this place and will not rent there anymore.

JEREMY L. on

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Simo V. on

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Virgina R. on

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jeanne m. on

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Mary R. on

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benjamin b. on

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Andrew C. on

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Sanaz D. on

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CHAD H. on

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Robert M. on

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lewis c. on

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Let the customer know all the steps you have to go through after hours, its a whole lot, i wasn't happy

Michael L. on

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Dispatch sent me to a location that was 10 miles from where I lived. In the future, I would like equipment from the immediate area.

ANNA MARIE D. on

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Steve R. on

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Truck rented had no a/c. Also, gas gauge was lower than what was reported on contract.

Gilbert R. on

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John W. on

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Martha D. on

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The female who delivered and hitched my trailer is an excellent worker. She knows what she's doing and gives you indications fast and precise. Besides she is very polite and nice even when working with heavy equipment and under the hot sun. Five stars for her!!!

JOSE L. on

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the p eople who works overtherar are very nice./ the equipment dooes not coincide.

Mariano V. on

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I had to buy w rentals in one day because i couldent trade in a trailer at this place because it was from costa mesa and had to make 4 unnecessary trips.

armando v. on

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jessie m. on

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Manager at this loc was very rude I've rented before several times and not once was I advised to bring my insurance I have always declined because I hve my own insurance that covers any vehicles but when I arrived he told me I needed my ins card or I couldn't rent I told him my car is on the shop and they didn't advise me to bring that he said well I can't let u ren't it I told him I never had been as tht

Jim J. on

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experience was great

Snighdha P. on

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jill c. on

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I have nothing negative to say, employees were curteous, store has free boxes. I did walk in to an empty office, due to short staff, but wait was short.

yvonne s. on

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I love u haul

saeed h. on

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David B. on

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LINCOLN B. on

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May br reaching but maybe wash the vehicles more often? ??

richard p. on

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Gabino A. on

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Marty G. on

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Diego C. on

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Great Customer Service ,Management and employes give great service and I do recemend this location to all my work acquainteces Thank You

JOHN Y. on

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I did the overnight drop off and was later informed that they couldn't find the trailer via voicemail. I call them and they magically found it. Once they "found" it - they should've called me back and let me know it was found. Instead of me calling to inquire about where it could be. They also need a better way of doing an overnight drop off. As anyone with a ball hitch could drive in and steal their trailers that are left.

ron f. on

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Stephen M. on

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all employees very nice

Heather F. on

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They seemed overwhelmed with what was going on. There were only 2 workers and so there was a long wait for everyone.

RENE A. on

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Diego C. on

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Great Customer Service

JAMES C. on

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A top notch facility not one problem or delay

kelly r. on

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Donna B. on

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sandra l. on

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yvonne s. on

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I always rent from u guys.never disappoint

Dennis O. on

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Truck was pretty dirty. clean inside but not out. Employees didn't seem to care much about customers. Nothing bad to say I just did not feel like a valued customer.

ARAMIS O. on

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MALACHI B. on

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Great Service

ROBERT E. L. on

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Very helpful and professional and understanding of all the problems I had in the Utah Uhaul.

sergio a. on

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Yemaya M. on

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They tried charging me for an extra day for being 30 minutes late , what a joke . I wouldn't refer anyone to this low down crappy place like this . Worst part I paid cash I'm not running away in your pathetic truck

JEFF B. on

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GREAT staff!!!!!! the only U-Haul I will rent from keep up the great work

reynaldo d. on

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Keep up the good work.....

CLEMENT F. on

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ED O. on

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Fast, easy and knowlegeable representive. Just a thought, have vehicles with full tanks. Much more convenient process to fill tank for return.

Eddie I. on

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Domingo M. on

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Great Team !!!!!

willie h. on

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The customer service over the phone was horrible. The guy never asked me to include insurance and just added it without my permission. And he tried to add a storage unit by saying I'd you don't need it you can cancel it. Everyone at the location were great!

Benjamin S. on

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Rewards or incentives maybe?

Bernard P. on

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Fast and efficient!

KEN G. on

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Nathan A. on

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Showed up late but worker still helped me out! Great service! Uhaul on Hope St in Ontario!

Erica B. on

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Nothing to improve, everything was excellent, the staff was very helpful and friendly

Al Y. on

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Matthew D. on

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jinming x. on

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Charges are not clear and specific , sales persons are good but billing people talking with attitude.. Definitely not recommend this place.

Nadine L on

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Very helpful and professional at all times.

Carlos O. on

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Lisa Marie A. on

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Derek H. on

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The tail light was out no Dashboard Light it was night time driving could have caused accident the door light the network a pick the truck up on the 28th it's returned it it returned it on the 3rd I feel like I should be compensated for the stress that that truck has caused me I feel for using the truck on the last day I should not be charged a refund should be due to me thank you

Francisco P. on

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Jeannie F. on

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I had a truck ready to go in Fontana but I was not informed it did not have a ramp when ordered. I then had to go to Ontario to pick up a truck with a ramp but then they did not have a UTILITY dolly. What is the point. We managed it but I should have been given a discount of some sort because I had to use more miles that actually needed. Jeannie Fierro

dan r. on

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A busy location, clean and organized.

SHARON P. on

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RACHEL M. on

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Definetly ended up paying over TRIPLE the advertised price! Im not surprised there were extra fees but between the mandatory insurance, payinging per mile, AND having to fill the tank! That was ridiculous. Definitely way more trouble than what it was worth! Will not be renting another uhaul anytime soon.

Heidi M on

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Everything was tremendous! However, it would be more beneficial for me if I had more access to my storage unit.

sabrina m. on

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staff is excelant

Renee K. on

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MATTHEW K. on

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john c. on

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make sure that rental equipment is better maintained

Jimmy S. on

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Be more friendly

nelson u. on

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Old beat up truck with 155,985 miles excessive steering wheel play - not safe on and off abs light - not safe empty gas tank (below red line) - not safe cocky and rude customer service personnel - not cool

jeff m. on

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Frank N. on

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DANNY R. on

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As many times as I come in you'd think I'd get a little more personal acknowledgement but they (Jose) talks to me as if we never met. Same when I call for a trailer. My info is there on the screen but each time I'm asked the same questions. I use the same truck each time but I'm still asked the towing capacity.

James S. on

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MARK H. on

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Macrina I. on

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Enrique E. on

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Marisa M. on

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Please provide accurate information regarding uhaul policies. I was told that the general manager would call on a certain day and he did not.

Sandra E. on

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My original pick up location was in Fontana, I made the reservation online and when I went there the place was closed. That messed up my entire schedule, very inconvenient. Uhaul 1-800 sent me over to Ontario and the people there were nice.

Gary H. on

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RAUL M. on

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Renee K. on

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The employees here were very attentive and friendly

Xochiquetzal M. on

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The inside of the back of the truck was not clean. However, the cab was clean. The staff was friendly and incredibly helpful.

James H. on

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This location is one of the very best I have ever dealt with. Never a problem with equipment I pick up, staff is top notch. Line can be long at times but that is just due to the volume here - must be I'm not the only one who likes this store.

Virginia M. on

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CLEMENT F. on

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drop off was after hours and it was easy to do

Neil S. on

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GABRIEL M. on

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Chrissi J. on

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Darrell R. on

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service was great employees friendly and concern

CHRISSI J. on

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Dale H. on

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Easy and convenient

jorge p. on

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Manuel R. on

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Mary R. on

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sharon n. on

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Lisa S. on

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ENRIQUE G. on

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You guys are badass... fast service... hardly any wait time.. thank you again.. could never go wrong coming here for any rental! Keep up the good work.

Thomas F. on

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PATRICK M. on

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Christine O. on

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Excellent service- kind, helpful and went out of his way to help

Karina G. on

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WAYNE A. on

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Aurelio E. on

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SENTORYADIXON D. on

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Great Serice very helpful.

James H. on

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Excellent service by knowledgable and helpful staff.

Erin G. on

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Andrew A. on

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Virginia M. on

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JENNIFER M. on

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Donald R. on

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It was a overall good experience.

Nicole D. on

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I rented a truck at 4 pm on the 16th and I was told if I brought the truck back one day earlier (on the 17th) than my projected two day rental period, that I would not have to pay for the second day. So, I hurried and got it back, but I was told I still had to pay for a whole additional day because I brought it back 3 hours too late. The guy that did my rental contract never told me that I had to bring it back at exactly 4pm or else I would have absolutely gotten it back on time because I was done with it earlier in the day. Additionally, I requested the Uhaul closest to my home (that I always use) and the online reservation link never told me they changed my location to a location 10 miles away from my preferred Uhaul location, especially when my original requested location was showing they had the truck I wanted. Therefore causing me to unnecessarily have to pay extra mileage fees to drive an empty truck to my house both ways, adding an extra 20 miles onto my trip. I feel like I was scammed twice into paying unnecessary fees. This rental ended up costing me over $150.00 when it should have only cost me about $60-$70. It was a complete rip off and when I explained my entire situation to the Uhaul representative who checked the truck in for me, she had attitude and told me they don't rent by the hour and they only give an hour leeway! My whole experience was disappointing and frustrating. I feel ripped off and lied to!

aaron m. on

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YOLANDA D. on

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stephanie c. on

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DeAndre S. on

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Valerie S. on

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The associate that assisted me was very helpful and professional. The truck we rented was clean and the rental process was easy.

Patrick L. on

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Jennifer M. on

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Elizabeth V. on

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ELOY D. on

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EDGAR j. on

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Great customer service

Pamela H. on

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I was extremely impressed with how quick they checked me in & out! I will be renting here again. Thank you!

Yolanda H. on

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Customer did not leave a comment.

Matthew A. on

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Poor customer service. Rehire everyone

Nicole N. on

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Gas gage needs to be inspected. It was not reliable at all. Within one block (took pictures of mileage and gas) went down 1/4 of the tank. At $0.79 gal that's a big deal, especially if it's under when returned its $4.50 per gallon...

Lisa H. on

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Great pick up and check in experiences. The online reservation process and pre arrival check in process was wonderful and saved me time upon arrival. The supplies available for packing and moving at this location were plentiful and sold at a good price. Thanks for making my day go smoothly.

Mark L. on

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The customer service was great. Polite, professional, hassle free. In And out in a Timely manner, picked up our 5 by 8, open trailer. Got the job done for us, and we returned the trailer the same day Thank you

jerry q. on

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I fill the service was above average and was in and out in no time thanks uhaul.

bill s. on

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David A. on

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Tara B. on

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Patrick L. on

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Jorge V. on

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Evrything was excellent

jan h. on

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Joe G. on

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None

Reuben L on

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Staff was very helpful and friendly check-in was very fast and facility was clean.

Rosa R. on

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Customer did not leave a comment.

Teresa H. on

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I highly recommend! I reserved online just the night before. Check out was super easy and we did a quick walk around the truck-it looked new! The truck had a/c and was super comfortable. Exceeded my expectations. Check in took only minutes. Awesome experience.

greg k. on

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ROBERT H. on

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Nothing, very helpful and knowledgeable

Kevin K. on

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Every thing went very smooth and quick, nothing bad to say, very happy with service

Linda B. on

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There is nouthat has to be changed

Aracely P. on

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Customer did not leave a comment.

artin b. on

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This is the absolute best uhaul location I have ever interacted with. The employees are very courteous and respectful. Usually at rental locations the employees are apathetic and often easily agitated yet this location is full of well trained employees who do their job as a service to the community. I felt that I was valued as a customer and I would definitley recommend this location to a friend as well as rent again from this location myself. Thank you Uhaul for making my move less stressful!

Sinyeong C. on

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Made our move such a breeze! Thank you!

Neil Pablito S. on

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Great customer service.

JON P. on

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Very professional. Good service.

Robert S. on

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Edwin M. on

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Daniel W. on

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Jovannie S. on

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Everything was great!

Patrick L. on

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Ronald T. on

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very pleasant and helpful.

Jeff A. on

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The customer service was incredible. Everyone I dealt with was friendly and accommodating. I will never rent from another company based on today's experience.

andres m. on

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Have a reservation line Please .!!!

Frank L. on

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AAA+++

Andrei G. on

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Customer did not leave a comment.

Ruben C. on

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no comments,is very good service,thanks

SANDRA S. on

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SOPHIA D. on

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Brief customers on the functions of the various unusual parts a of the truck.

PATRICIA V. on

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The gas gauge was incorrectly marked on the paperwork. It was then edited but not updated in the system. This caused an issue when returning the equipment. Not impressed.

Roberta T. on

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Brian L. on

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Edwin G. on

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The truck needed mantainance. Not enough power. Swadded above 50 mph.

angelo d. on

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Nothing, it's all good

sherry j. on

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Nothing Every Thing Perfect

Jesus V. on

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Employees were efficient and took care of me in a timely manner.

DON C. on

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Great Customer service.

CLAUDIA G. on

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Excellent customer service :)

Kirk Q. on

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I rented a vehicle tow dolly which looked clean , however the wheel swivel kept getting stuck to the left or to the right every time I made a turn. I couldn’t bank up the trailer because it was stuck to the right , and I got myself into a real bind in a narrow parking lot. I also had to pull over on the freeway to try and move it back in the forward position but it was stuck. After I made an exit off the freeway I had to make a sharp left turn to get the wheel swivel straighten out. Finale it was straight again , although when I got home I couldn’t back up into my driveway no matter how many time I tried. Eventually I had to drop off my vehicle in the middle of the street , and then push it in the driveway all by myself. It was really frustrating and I should be compensated for such a hassle. When I returned the vehicle dolly to the U-Haul , I told the employee about my experience , and he said “yeah , the swivel need lubed “ , and that they Just got the tool in that day to lubricate their tow dolly. Hence , they never should have rented me the tow dolly to begin with if it wasn’t working properly. My experience was stressful because I felt my life , and the lives around me were in danger from this faulty and unsafe equipment.

VIRGINIA R. on

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Nice just had to move!!!

MARTIN M. on

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I have been using this location since 1986 when we first bought our home. I now use it for my business and they have always gone out of their way to fit me with the right vehicle or towing accessory. I know there are other U-Haul locations around, some even closer to my house, but this is a fully stocked, true U-Haul shop not one that has two or three trucks. Thanks again for all your help, Marty

DAVID m. on

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Jorge A. on

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JESSE H. on

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Andre S. on

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maria t on

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its well organized and clean and the staff are friendly and helpful i will definitly recommend this facility

SMITH J. on

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RAUL V. on

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Belky N. on

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Miguel C. on

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anne m. on

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called 2 wks. prior to reserve auto transport and was told 2 days prior to pickup that none available at this site and had to drive a long distance to either of 2 other locations. Only after long wait and repeated calls was able to contact Adm. office and they made sure that transport was ready for me as asked. Need better service for people who make res. well in advance of needed date to insure avail, when asked for.

Tamera T. on

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Jessica M. on

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Took over and hour for the guy to hookup the trailer to my lights and messed up my electrical system in my truck had to get it done please someone contact me I want to be reimbursed.

Lawrence K. on

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Wendy M. on

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CHUCK A. on

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Clean place No hassle fast drop off.

MICHAEL K. on

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Ricky B. on

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Ernie M. on

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simon x. on

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Have operator verify my address as it is currently incorrect. Cut out the dispatcher process as communicating with different people will cause more confusion.

MBDavis E. on

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CECILIA R. on

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Young lady that you employ is Excellent!!! Thank you

Tammie P. on

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NICOLE S. on

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Always great services from the team at the Ontario location. I rent from them each week for my catering business and they always take care of me. Always professional. Each one of the team members always have a smile on their face.

KIM L. on

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The staff was excellent. I always use this location. Saul and his partner did great with processing the rental and return.

Edward H. on

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Keep doing what you are doing!!

ALISON D. on

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JEFF P. on

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edward r. on

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Very professional staff

DEBRA D. on

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Natalie k. on

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N/A Quick and easy return!

andy b. on

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Thomas K. on

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Paul H. on

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michael v. on

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JERRI-BETH S. on

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kam y. on

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Very professional and polite. I recommend to everybody go to u-haul Ontario, ca.

Deborah B. on

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Can't think of anything

juan l. on

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Everything was good, except that I turned in my equipment on Monday morning but it wasn't checked in until Friday afternoon. I received a call asking when I dropped off equipment. Apparently, my equipment return was not checked into the system until the end of the week when someone finally noticed the equipment sitting there. Thankfully everything was taken care of but a whole week where if something could've happened to that equipment I would have been liable without my knowledge because the equipment was never checked in.

shalon r. on

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Be honest. The associate lied to me and said i could not upgrade to a bigger truck so a 2nd trip would be adding extra miles creating more money for them! Just horrible!

RICHARD J. on

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good servive

La Nita B. on

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there should be 2 people working the desk at all times. it was very busy, but the young lady covering the front desk was quick, thorough and professional.

moises m. on

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Thomas A. on

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Natalie C. on

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MELISSA D. on

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Lance B. on

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I appreciate what you offer. Makes the process of hauling gear around much easier!

Idenia Isabel A. on

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DANIEL N. on

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Nothing short of fantastic! Modern truck, polite dudes, in-and-out in a flash.

Chris J. on

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OSCAR C. on

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Keep up the good work

Alberto M. on

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Keeping the same way! ????

elsa a. on

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Going over how to operate the vehicle like where the brake release is at, how to take the key out of the ignition when it's stuck....adjusting the mirrors. Etc. These were some of the issues when I rented the truck.

GEORGE B. on

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The trailer I rented was just perfect , for hauling my new Harley Davidson motorcycle. Thanks. George Brader, Ontario calif.

MIGUEL M. on

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Maria L. on

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TOM H. on

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Call center sent me there after going to two other locations that sidnt have the trailer i needed then the trailer had bad chains on it and i had to wait for bout an hour for them to fix them. Sent entire morning getting the run around by call center

Michael E. on

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Ruben P. on

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Richard L. on

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Grace H. on

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lyndon v. on

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Nuthing

Lorraine P. on

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I think you do not have to do any improvements everybody there was nice courtesy and your trucks are nice and clean

JESUS A. on

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Great experience clean truck runs good.

JOSE G. on

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Eric D. on

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Tito Z. on

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nitpicked at 2 gallons of fuel not filled out even though I did two days and also bought insurance - give me a break!

SHARON J. on

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Nothing, I was served in a professional manner during pickup and drop off very pleased with uhaul in all past exsperienses

Michael B. on

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Customer did not leave a comment.

MARTIN M. on

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I have used this U-Haul location for many years. They have always been able to help me with all my moving needs, be it personal of for my business. The reservation people go out of their way to make sure you will get the right equipment at the best price. Thank you for many years of service.

June S. on

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Customer did not leave a comment.

Kelly M. on

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The only negative I experienced was the smell of the truck. Smelled like what a moving truck most likely smells like, just not used to it.

Eric R. on

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Professional and courteous service!! Very quick and "to-the-point" which is what I needed

ryan w. on

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Lisa S. on

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Glynda P. on

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The service was fast & friendly. It was also a great deal less expensive than we had anticipated. Thank you!

RANJITH KUMAR Y. on

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patrick a. on

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Very nice to do business with.

Bill C. on

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Tyrone C. on

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More busy with the propane business. Had uhaul customers wait to deal with propane customers.

Leticia P on

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The U-Box was perfect for the amount of items I needed to move. The staff has been very friendly and extremely helpful every step of the way.

Debra W. on

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DOUGLAS T. on

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My experience at this location was exceptional! They were friendly and helped make the experience as easy for me as it possibly could have been.

Guadalupe S. on

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OPAL J. on

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MAURICIO E. on

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Kent P. on

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Patrick F. on

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I can't remember the name of the young lady that helped me, if you can look it up its contract number 23647263 she was very professional and kind towards me and made my experience excellent. I will prefer this location over other local ones because of her service.

Jarrod H. on

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I was not given a $50 credit as advertised for you not having a truck available at the original location and time of my choice. When I mentioned it to your employee, they said they would note my account for when I returned it and they still never gave me my credit.

William H. on

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Ck in went smooth and fast. very pleased

Vanessa R. on

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The experience was horrible, but this location was great.

Alvin m. on

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Your Criteria for Rental is just Ridiculous,not sure what your Reasoning is for all the Red tape, but it's more than what I can stand, just because my Drivers license wasn't Residencial, I personally will never Rent from you again, felt like my privacy was invaded..just to Rent a Vehicle..

Andrei S. on

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Arturo D. on

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Barbara M. on

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Very nice people

FRED A. on

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lonnie l. on

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Great service.

Josephina A on

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Jose the manager had mentioned your storage to me, I had no idea you had storage as well as truck rental, this came in very handy for me the staff are all very helpful, highly recommend for anyone

Dianah C on

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No

MARY H on

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Thanks for the large storage room.

MARY H on

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The security card given to me by the facility did not work and the office team had to let us in each time we came to unit.

BRADEN G on

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Thank you so much to the uhaul staff at the Ontario e. Holt location and in customer service for your help and understanding and working with me on my situation.

Karen K on

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Superb!

AURELIA G on

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Great

SILVIA H on

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Always worked with me and took care of me

LEKE K on

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Excellent.

MERAS M on

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The entire team was so great. The manager,Jose was wonderful, he always made sure that I and all his customers were tended to, by reflecting great leadership and great customer service.

JOSEPH C on

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did the job

JOSEPH C on

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did the job

SHIRLEY L on

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Service was very good and done in a timely maner

LEKE K on

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There was an issue with one of the associate, which the manager on duty was able to resolve. Associate kept their word on what was promised. Total awesome customer experience.

RICHARD B on

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Goog

REGENA P on

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The only improvement could be the hours. 7pm is a little early to close if a person works a 9 to 5 has to fight traffic but needed to get something out of their unit.

James H on

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We also used Moving Assist and they were great.

MICHAEL T on

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24 hour service was not working which when I called I was informed that it was, made it a little inconvenient but that was it

MELINDA M on

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Marcelo was wonderful and very informative and he provided me with great customer service. Thank you, Meras

CHRISTINA B on

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the facility is perfect the employees are great the only issue I have is the homeless people who like to camp out in the restroom it`s kind of creepy

SAMUEL R on

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The facility is clean and well organized. It also provides 24-hour access to storage, so it can`t get any better or more convenient than that!

RAQUEL U on

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Best uhaul the employee Daniel was very helpful. He gave me great rates.Made everything so easy to understand. Service is amazing here.

ANN S on

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I had to calll customer service because you failed to complete the closeout. I am awaiting receipt of refund of $107 charged erroneously. I pray you settle this issue quickly as promised.

EDWARD D on

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I had no issues, all questions were answered and additional help was offered.

Olvas D on

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Friendly and very understanding staff

RON R on

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Wonderful service manager was great along with staff very understanding and helpful.

JON J on

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Thanks!

RICHARD W on

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Only thing this location lacked was 24/7 access. I would have stayed if it had it. But great staff, helpful and friendly. One of the best Haul locations anywhere.

ROBERT W on

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After 4 years I closed my storage bid. Within that time the price increased multiple times to the point were I had to close it.

BRENT L on

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I put my things in storage 6 years ago and never returned until I emptied it out. My computer n hardware were missing. All that was left was the side cover for the computer

PRISCILLA R on

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Everyone was perfect they handled it all well

MIGUEL D on

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About employees, some are friendly and some others not so, even disrespectful in some way.

VANESSA M on

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Peeter was very polite and helpful thank u

JOHN Y on

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The staff was helpful in getting me the equipment quickly and then in calling a cab so that we could go to the airport.

LINDA O on

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Everyone was very friendly and helpful, I felt very comfortable

JOANNE D on

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Storage Access Hours should stay open 1 hr later.

MAURICE N on

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Good experience

YVETTE W on

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It was the best experience I very ever had

LINDA V on

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your office was the best out of 5 other that ive had to used, custmoer service was the best

LINDA V on

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your store was the best out of 5 other that ive been to customer services was the best

ROBERT P on

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Excellent

ROBERT T on

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Waited in line for over forty minutes to get my storage! No cart upstairs and was told by your employee that he would get one, but as soon as he left I never saw him again.. Parking was pathetic.

SHERLYN C on

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The staff did a great job at helping us.

NICHOLAS B on

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They were very nice, helpful and courteous. I truly enjoyed their professional and welcoming attitude. Would highly recommend this location

VONDEXTER M on

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thank you

GUSTAVO R on

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Prices not competitive!

KEN KAO X on

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We had a water leakage and our things ended up wet and had mold growing on it. Fortunately, the manager was helpful in getting us information to file for an insurance claim.

JENNY C on

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Weekday hours are very convenient but their weekends hours should be more available because those are the days people choose to move in or out more often. Other than that it was all great.

VICTOR F on

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Staff was very helpful, understanding accommodating.

HARVEY C on

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Great People, Great Place

MARY S on

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I would not recommend this site because no one ever answered the phone, always had them forwarded. Could never speak with anyone on site

LARRY W on

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Staff was friendly and helpful in estimating the size of storage needed. Would be helpful if there was lighting in the larger units. I had a problem with my access card and it was promptly corrected.

STEPHEN A on

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Joseph and Alan were incredibly helpful, and went out of their way to help us in our move and portrayed exceptional professionalism and courtesy.

SAMANTHA C on

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They made it so easy to move our items into the storage unit. We really enjoyed everything about it. Thank you

JEFF H on

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They seemed unsure about a lot of questions I had, but were able to quickly call someone and figure it out. Overall great service

MARY S on

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Wonderful Management! Store clean and well stocked.

LEILA H on

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Customer service was helpful and considerate. Move in was quick and convenient.

STEVEN C on

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We had an excellent experience and are grateful to the manager for all of his help.

STEVEN C on

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We had an excellent experience and are grateful to the manager for all of his help.

ALEX W on

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Great

CYNTHIA R on

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I HAVE USED THIS FACILITY BEFORE AND WAS VERY HAPPY AND HAVE REFERRED OTHERS TO USE WHEN NEEDED HIGHLY APPRECIATE YOUR SERVICE AND BUSINESS:::

JULIA B on

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Very friendly and helpful employees

EDWARD S on

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with the growing number of people who received your email on there cell phone I would recommend you don`t send notifications at 245 in the morning

CONNIE R on

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VERY NICE, BUT STAFF NEEDS TO COMMUNICATE BETTER WITH MANAGER

KIM G on

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Employees were nice enough but did not have a clue what thy were doing. Please feel free to contact me for specifics, I have already sent an email regarding the issues I had. Kgusman10@gmail.com

LEA F on

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Organized fast

RHODA R on

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We had our storage unit almost a year in Ontario,Ca on Holt. Alan was great, very friendly and seems like he runs a tight ship.

JON J on

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ALEX is the reason I will bring my business back!! Thanks Alex!!

DOLORES. C G on

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need better access to top storage

CONSTANCE S on

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The unit was infested with giant roaches and mold and mildew, my things are ruined.

LYDIA G on

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Great experience with Uhaul! Very GOOD customer service!!! : Thank u for making our long move a smooth experience!

MIGUEL M on

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the guy the help me out i forgot his name but he had a mohoak tall he was really helpfull and made it easy and stressless thanks alot.

DOLORES C on

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The staff at your Ontario Holt Ave facility were very helpful. The Manager, Alan was Awesome!