Customer Reviews for U-Haul Moving & Storage of Ontario

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Ontario

Overall rating:

Reviews without text are currently hidden. Show them

DANNY R. on

Rating:

As many times as I come in you'd think I'd get a little more personal acknowledgement but they (Jose) talks to me as if we never met. Same when I call for a trailer. My info is there on the screen but each time I'm asked the same questions. I use the same truck each time but I'm still asked the towing capacity.

James S. on

Rating:

Customer did not leave a comment.

MARK H. on

Rating:

Customer did not leave a comment.

Macrina I. on

Rating:

Customer did not leave a comment.

Enrique E. on

Rating:

Customer did not leave a comment.

Marisa M. on

Rating:

Please provide accurate information regarding uhaul policies. I was told that the general manager would call on a certain day and he did not.

Sandra E. on

Rating:

My original pick up location was in Fontana, I made the reservation online and when I went there the place was closed. That messed up my entire schedule, very inconvenient. Uhaul 1-800 sent me over to Ontario and the people there were nice.

Gary H. on

Rating:

Customer did not leave a comment.

RAUL M. on

Rating:

Customer did not leave a comment.

Renee K. on

Rating:

The employees here were very attentive and friendly

Xochiquetzal M. on

Rating:

The inside of the back of the truck was not clean. However, the cab was clean. The staff was friendly and incredibly helpful.

James H. on

Rating:

This location is one of the very best I have ever dealt with. Never a problem with equipment I pick up, staff is top notch. Line can be long at times but that is just due to the volume here - must be I'm not the only one who likes this store.

Virginia M. on

Rating:

Customer did not leave a comment.

CLEMENT F. on

Rating:

drop off was after hours and it was easy to do

Neil S. on

Rating:

Customer did not leave a comment.

GABRIEL M. on

Rating:

Customer did not leave a comment.

Chrissi J. on

Rating:

Customer did not leave a comment.

Darrell R. on

Rating:

service was great employees friendly and concern

CHRISSI J. on

Rating:

Customer did not leave a comment.

Dale H. on

Rating:

Easy and convenient

jorge p. on

Rating:

Customer did not leave a comment.

Manuel R. on

Rating:

Customer did not leave a comment.

Mary R. on

Rating:

Customer did not leave a comment.

sharon n. on

Rating:

Customer did not leave a comment.

Lisa S. on

Rating:

Customer did not leave a comment.

ENRIQUE G. on

Rating:

You guys are badass... fast service... hardly any wait time.. thank you again.. could never go wrong coming here for any rental! Keep up the good work.

Thomas F. on

Rating:

Customer did not leave a comment.

PATRICK M. on

Rating:

Customer did not leave a comment.

Christine O. on

Rating:

Excellent service- kind, helpful and went out of his way to help

Karina G. on

Rating:

Customer did not leave a comment.

WAYNE A. on

Rating:

Customer did not leave a comment.

Aurelio E. on

Rating:

Customer did not leave a comment.

SENTORYADIXON D. on

Rating:

Great Serice very helpful.

James H. on

Rating:

Excellent service by knowledgable and helpful staff.

Erin G. on

Rating:

Customer did not leave a comment.

Andrew A. on

Rating:

Customer did not leave a comment.

Virginia M. on

Rating:

Customer did not leave a comment.

JENNIFER M. on

Rating:

Customer did not leave a comment.

Donald R. on

Rating:

It was a overall good experience.

Nicole D. on

Rating:

I rented a truck at 4 pm on the 16th and I was told if I brought the truck back one day earlier (on the 17th) than my projected two day rental period, that I would not have to pay for the second day. So, I hurried and got it back, but I was told I still had to pay for a whole additional day because I brought it back 3 hours too late. The guy that did my rental contract never told me that I had to bring it back at exactly 4pm or else I would have absolutely gotten it back on time because I was done with it earlier in the day. Additionally, I requested the Uhaul closest to my home (that I always use) and the online reservation link never told me they changed my location to a location 10 miles away from my preferred Uhaul location, especially when my original requested location was showing they had the truck I wanted. Therefore causing me to unnecessarily have to pay extra mileage fees to drive an empty truck to my house both ways, adding an extra 20 miles onto my trip. I feel like I was scammed twice into paying unnecessary fees. This rental ended up costing me over $150.00 when it should have only cost me about $60-$70. It was a complete rip off and when I explained my entire situation to the Uhaul representative who checked the truck in for me, she had attitude and told me they don't rent by the hour and they only give an hour leeway! My whole experience was disappointing and frustrating. I feel ripped off and lied to!

aaron m. on

Rating:

Customer did not leave a comment.

YOLANDA D. on

Rating:

Customer did not leave a comment.

stephanie c. on

Rating:

Customer did not leave a comment.

DeAndre S. on

Rating:

Customer did not leave a comment.

Valerie S. on

Rating:

The associate that assisted me was very helpful and professional. The truck we rented was clean and the rental process was easy.

Patrick L. on

Rating:

Customer did not leave a comment.

Jennifer M. on

Rating:

Customer did not leave a comment.

Elizabeth V. on

Rating:

Customer did not leave a comment.

ELOY D. on

Rating:

Customer did not leave a comment.

EDGAR j. on

Rating:

Great customer service

Pamela H. on

Rating:

I was extremely impressed with how quick they checked me in & out! I will be renting here again. Thank you!

Yolanda H. on

Rating:

Customer did not leave a comment.

Matthew A. on

Rating:

Poor customer service. Rehire everyone

Nicole N. on

Rating:

Gas gage needs to be inspected. It was not reliable at all. Within one block (took pictures of mileage and gas) went down 1/4 of the tank. At $0.79 gal that's a big deal, especially if it's under when returned its $4.50 per gallon...

Lisa H. on

Rating:

Great pick up and check in experiences. The online reservation process and pre arrival check in process was wonderful and saved me time upon arrival. The supplies available for packing and moving at this location were plentiful and sold at a good price. Thanks for making my day go smoothly.

Mark L. on

Rating:

The customer service was great. Polite, professional, hassle free. In And out in a Timely manner, picked up our 5 by 8, open trailer. Got the job done for us, and we returned the trailer the same day Thank you

jerry q. on

Rating:

I fill the service was above average and was in and out in no time thanks uhaul.

bill s. on

Rating:

Customer did not leave a comment.

David A. on

Rating:

Customer did not leave a comment.

Tara B. on

Rating:

Customer did not leave a comment.

Patrick L. on

Rating:

Customer did not leave a comment.

Jorge V. on

Rating:

Evrything was excellent

jan h. on

Rating:

Customer did not leave a comment.

Joe G. on

Rating:

None

Reuben L on

Rating:

Staff was very helpful and friendly check-in was very fast and facility was clean.

Rosa R. on

Rating:

Customer did not leave a comment.

Teresa H. on

Rating:

I highly recommend! I reserved online just the night before. Check out was super easy and we did a quick walk around the truck-it looked new! The truck had a/c and was super comfortable. Exceeded my expectations. Check in took only minutes. Awesome experience.

greg k. on

Rating:

Customer did not leave a comment.

ROBERT H. on

Rating:

Nothing, very helpful and knowledgeable

Kevin K. on

Rating:

Every thing went very smooth and quick, nothing bad to say, very happy with service

Linda B. on

Rating:

There is nouthat has to be changed

Aracely P. on

Rating:

Customer did not leave a comment.

artin b. on

Rating:

This is the absolute best uhaul location I have ever interacted with. The employees are very courteous and respectful. Usually at rental locations the employees are apathetic and often easily agitated yet this location is full of well trained employees who do their job as a service to the community. I felt that I was valued as a customer and I would definitley recommend this location to a friend as well as rent again from this location myself. Thank you Uhaul for making my move less stressful!

Sinyeong C. on

Rating:

Made our move such a breeze! Thank you!

Neil Pablito S. on

Rating:

Great customer service.

JON P. on

Rating:

Very professional. Good service.

Robert S. on

Rating:

Customer did not leave a comment.

Edwin M. on

Rating:

Customer did not leave a comment.

Daniel W. on

Rating:

Customer did not leave a comment.

Jovannie S. on

Rating:

Everything was great!

Patrick L. on

Rating:

Customer did not leave a comment.

Ronald T. on

Rating:

very pleasant and helpful.

Jeff A. on

Rating:

The customer service was incredible. Everyone I dealt with was friendly and accommodating. I will never rent from another company based on today's experience.

andres m. on

Rating:

Have a reservation line Please .!!!

Frank L. on

Rating:

AAA+++

Andrei G. on

Rating:

Customer did not leave a comment.

Ruben C. on

Rating:

no comments,is very good service,thanks

SANDRA S. on

Rating:

Customer did not leave a comment.

SOPHIA D. on

Rating:

Brief customers on the functions of the various unusual parts a of the truck.

PATRICIA V. on

Rating:

The gas gauge was incorrectly marked on the paperwork. It was then edited but not updated in the system. This caused an issue when returning the equipment. Not impressed.

Roberta T. on

Rating:

Customer did not leave a comment.

Brian L. on

Rating:

Customer did not leave a comment.

Edwin G. on

Rating:

The truck needed mantainance. Not enough power. Swadded above 50 mph.

angelo d. on

Rating:

Nothing, it's all good

sherry j. on

Rating:

Nothing Every Thing Perfect

Jesus V. on

Rating:

Employees were efficient and took care of me in a timely manner.

DON C. on

Rating:

Great Customer service.

CLAUDIA G. on

Rating:

Excellent customer service :)

Kirk Q. on

Rating:

I rented a vehicle tow dolly which looked clean , however the wheel swivel kept getting stuck to the left or to the right every time I made a turn. I couldn’t bank up the trailer because it was stuck to the right , and I got myself into a real bind in a narrow parking lot. I also had to pull over on the freeway to try and move it back in the forward position but it was stuck. After I made an exit off the freeway I had to make a sharp left turn to get the wheel swivel straighten out. Finale it was straight again , although when I got home I couldn’t back up into my driveway no matter how many time I tried. Eventually I had to drop off my vehicle in the middle of the street , and then push it in the driveway all by myself. It was really frustrating and I should be compensated for such a hassle. When I returned the vehicle dolly to the U-Haul , I told the employee about my experience , and he said “yeah , the swivel need lubed “ , and that they Just got the tool in that day to lubricate their tow dolly. Hence , they never should have rented me the tow dolly to begin with if it wasn’t working properly. My experience was stressful because I felt my life , and the lives around me were in danger from this faulty and unsafe equipment.

VIRGINIA R. on

Rating:

Nice just had to move!!!

MARTIN M. on

Rating:

I have been using this location since 1986 when we first bought our home. I now use it for my business and they have always gone out of their way to fit me with the right vehicle or towing accessory. I know there are other U-Haul locations around, some even closer to my house, but this is a fully stocked, true U-Haul shop not one that has two or three trucks. Thanks again for all your help, Marty

DAVID m. on

Rating:

Customer did not leave a comment.

Jorge A. on

Rating:

Customer did not leave a comment.

JESSE H. on

Rating:

Customer did not leave a comment.

Andre S. on

Rating:

Customer did not leave a comment.

maria t on

Rating:

its well organized and clean and the staff are friendly and helpful i will definitly recommend this facility

SMITH J. on

Rating:

Customer did not leave a comment.

RAUL V. on

Rating:

Customer did not leave a comment.

Belky N. on

Rating:

Customer did not leave a comment.

Miguel C. on

Rating:

Customer did not leave a comment.

anne m. on

Rating:

called 2 wks. prior to reserve auto transport and was told 2 days prior to pickup that none available at this site and had to drive a long distance to either of 2 other locations. Only after long wait and repeated calls was able to contact Adm. office and they made sure that transport was ready for me as asked. Need better service for people who make res. well in advance of needed date to insure avail, when asked for.

Tamera T. on

Rating:

Customer did not leave a comment.

Jessica M. on

Rating:

Took over and hour for the guy to hookup the trailer to my lights and messed up my electrical system in my truck had to get it done please someone contact me I want to be reimbursed.

Lawrence K. on

Rating:

Customer did not leave a comment.

Wendy M. on

Rating:

Customer did not leave a comment.

CHUCK A. on

Rating:

Clean place No hassle fast drop off.

MICHAEL K. on

Rating:

Customer did not leave a comment.

Ricky B. on

Rating:

Customer did not leave a comment.

Ernie M. on

Rating:

Customer did not leave a comment.

simon x. on

Rating:

Have operator verify my address as it is currently incorrect. Cut out the dispatcher process as communicating with different people will cause more confusion.

MBDavis E. on

Rating:

Customer did not leave a comment.

CECILIA R. on

Rating:

Young lady that you employ is Excellent!!! Thank you

Tammie P. on

Rating:

Customer did not leave a comment.

NICOLE S. on

Rating:

Always great services from the team at the Ontario location. I rent from them each week for my catering business and they always take care of me. Always professional. Each one of the team members always have a smile on their face.

KIM L. on

Rating:

The staff was excellent. I always use this location. Saul and his partner did great with processing the rental and return.

Edward H. on

Rating:

Keep doing what you are doing!!

ALISON D. on

Rating:

Customer did not leave a comment.

JEFF P. on

Rating:

Customer did not leave a comment.

edward r. on

Rating:

Very professional staff

DEBRA D. on

Rating:

Customer did not leave a comment.

Natalie k. on

Rating:

N/A Quick and easy return!

andy b. on

Rating:

Customer did not leave a comment.

Thomas K. on

Rating:

Customer did not leave a comment.

Paul H. on

Rating:

Customer did not leave a comment.

michael v. on

Rating:

Customer did not leave a comment.

JERRI-BETH S. on

Rating:

Customer did not leave a comment.

kam y. on

Rating:

Very professional and polite. I recommend to everybody go to u-haul Ontario, ca.

Deborah B. on

Rating:

Can't think of anything

juan l. on

Rating:

Everything was good, except that I turned in my equipment on Monday morning but it wasn't checked in until Friday afternoon. I received a call asking when I dropped off equipment. Apparently, my equipment return was not checked into the system until the end of the week when someone finally noticed the equipment sitting there. Thankfully everything was taken care of but a whole week where if something could've happened to that equipment I would have been liable without my knowledge because the equipment was never checked in.

shalon r. on

Rating:

Be honest. The associate lied to me and said i could not upgrade to a bigger truck so a 2nd trip would be adding extra miles creating more money for them! Just horrible!

RICHARD J. on

Rating:

good servive

La Nita B. on

Rating:

there should be 2 people working the desk at all times. it was very busy, but the young lady covering the front desk was quick, thorough and professional.

moises m. on

Rating:

Customer did not leave a comment.

Thomas A. on

Rating:

Customer did not leave a comment.

Natalie C. on

Rating:

Customer did not leave a comment.

MELISSA D. on

Rating:

Customer did not leave a comment.

Lance B. on

Rating:

I appreciate what you offer. Makes the process of hauling gear around much easier!

Idenia Isabel A. on

Rating:

Customer did not leave a comment.

DANIEL N. on

Rating:

Nothing short of fantastic! Modern truck, polite dudes, in-and-out in a flash.

Chris J. on

Rating:

Customer did not leave a comment.

OSCAR C. on

Rating:

Keep up the good work

Alberto M. on

Rating:

Keeping the same way! ????

elsa a. on

Rating:

Going over how to operate the vehicle like where the brake release is at, how to take the key out of the ignition when it's stuck....adjusting the mirrors. Etc. These were some of the issues when I rented the truck.

GEORGE B. on

Rating:

The trailer I rented was just perfect , for hauling my new Harley Davidson motorcycle. Thanks. George Brader, Ontario calif.

MIGUEL M. on

Rating:

Customer did not leave a comment.

Maria L. on

Rating:

Customer did not leave a comment.

TOM H. on

Rating:

Call center sent me there after going to two other locations that sidnt have the trailer i needed then the trailer had bad chains on it and i had to wait for bout an hour for them to fix them. Sent entire morning getting the run around by call center

Michael E. on

Rating:

Customer did not leave a comment.

Ruben P. on

Rating:

Customer did not leave a comment.

Richard L. on

Rating:

Customer did not leave a comment.

Grace H. on

Rating:

Customer did not leave a comment.

lyndon v. on

Rating:

Nuthing

Lorraine P. on

Rating:

I think you do not have to do any improvements everybody there was nice courtesy and your trucks are nice and clean

JESUS A. on

Rating:

Great experience clean truck runs good.

JOSE G. on

Rating:

Customer did not leave a comment.

Eric D. on

Rating:

Customer did not leave a comment.

Tito Z. on

Rating:

nitpicked at 2 gallons of fuel not filled out even though I did two days and also bought insurance - give me a break!

SHARON J. on

Rating:

Nothing, I was served in a professional manner during pickup and drop off very pleased with uhaul in all past exsperienses

Michael B. on

Rating:

Customer did not leave a comment.

MARTIN M. on

Rating:

I have used this U-Haul location for many years. They have always been able to help me with all my moving needs, be it personal of for my business. The reservation people go out of their way to make sure you will get the right equipment at the best price. Thank you for many years of service.

June S. on

Rating:

Customer did not leave a comment.

Kelly M. on

Rating:

The only negative I experienced was the smell of the truck. Smelled like what a moving truck most likely smells like, just not used to it.

Eric R. on

Rating:

Professional and courteous service!! Very quick and "to-the-point" which is what I needed

ryan w. on

Rating:

Customer did not leave a comment.

Lisa S. on

Rating:

Customer did not leave a comment.

Glynda P. on

Rating:

The service was fast & friendly. It was also a great deal less expensive than we had anticipated. Thank you!

RANJITH KUMAR Y. on

Rating:

Customer did not leave a comment.

patrick a. on

Rating:

Very nice to do business with.

Bill C. on

Rating:

Customer did not leave a comment.

Tyrone C. on

Rating:

More busy with the propane business. Had uhaul customers wait to deal with propane customers.

Leticia P on

Rating:

The U-Box was perfect for the amount of items I needed to move. The staff has been very friendly and extremely helpful every step of the way.

Debra W. on

Rating:

Customer did not leave a comment.

DOUGLAS T. on

Rating:

My experience at this location was exceptional! They were friendly and helped make the experience as easy for me as it possibly could have been.

Guadalupe S. on

Rating:

Customer did not leave a comment.

OPAL J. on

Rating:

Customer did not leave a comment.

MAURICIO E. on

Rating:

Customer did not leave a comment.

Kent P. on

Rating:

Customer did not leave a comment.

Patrick F. on

Rating:

I can't remember the name of the young lady that helped me, if you can look it up its contract number 23647263 she was very professional and kind towards me and made my experience excellent. I will prefer this location over other local ones because of her service.

Jarrod H. on

Rating:

I was not given a $50 credit as advertised for you not having a truck available at the original location and time of my choice. When I mentioned it to your employee, they said they would note my account for when I returned it and they still never gave me my credit.

William H. on

Rating:

Ck in went smooth and fast. very pleased

Vanessa R. on

Rating:

The experience was horrible, but this location was great.

Alvin m. on

Rating:

Your Criteria for Rental is just Ridiculous,not sure what your Reasoning is for all the Red tape, but it's more than what I can stand, just because my Drivers license wasn't Residencial, I personally will never Rent from you again, felt like my privacy was invaded..just to Rent a Vehicle..

Andrei S. on

Rating:

Customer did not leave a comment.

Arturo D. on

Rating:

Customer did not leave a comment.

Barbara M. on

Rating:

Very nice people

FRED A. on

Rating:

Customer did not leave a comment.

lonnie l. on

Rating:

Great service.

Daniel G. on

Rating:

Right now your service and helpfull trained Personnel are doing an excellent job I'm very happy with their professionalism and that's why I always use U-Haul thank you very much.

Kenneth J. on

Rating:

Easy check in.

Raul M. on

Rating:

Customer did not leave a comment.

tom v. on

Rating:

Customer did not leave a comment.

bridgette s. on

Rating:

Customer did not leave a comment.

David V. on

Rating:

Customer did not leave a comment.

Robert A. on

Rating:

Customer did not leave a comment.

John Y. on

Rating:

Customer did not leave a comment.

Josephina A on

Rating:

Jose the manager had mentioned your storage to me, I had no idea you had storage as well as truck rental, this came in very handy for me the staff are all very helpful, highly recommend for anyone

SONDRA E. on

Rating:

Customer did not leave a comment.

Geoffrey H. on

Rating:

Customer did not leave a comment.

JOHN M. on

Rating:

Customer did not leave a comment.

Roger I. on

Rating:

Customer did not leave a comment.

CURTIS C. on

Rating:

Was very satisfied with the customer service!

mike l. on

Rating:

Everybody was very helpful and courteous and I appreciate that kind of excellent customer service.

Beatrice R. on

Rating:

Employees were very helpful and courteous...love this place

richard r. on

Rating:

Customer did not leave a comment.

Oscar P. on

Rating:

Customer did not leave a comment.

ROBERTO C. on

Rating:

Customer did not leave a comment.

Minor P. on

Rating:

Nothing Customer service was fast and friendly

chris m. on

Rating:

Customer did not leave a comment.

monica s. on

Rating:

None that I can think of. The employees were all friendly and helpful, but quickly did their job so the whole experience was professional and fast. I would highly recommend this site.

ana a. on

Rating:

Customer did not leave a comment.

steven d. on

Rating:

Customer did not leave a comment.

Paul I. on

Rating:

No complaints. Maybe a little more computer recall..ie dont have to go. Over the whole order again. Do a print out and have the customer verify

Clemente T. on

Rating:

Customer did not leave a comment.

cecilia t. on

Rating:

Customer did not leave a comment.

Geraldin A. on

Rating:

Picked up truck at 6:30pm. Started loading at 7pm and light inside truck did not work. It was unsafe and difficult to pack and unload. Could not exchange truck since Store was already closed. Asked for discount/ consession on checkout on final payment on truck rental but employee said he could not give any. Equipment should be checked thoroughly before being lent out. Overall process of reserving and picking up/returning truck was very easy and quick. Will use U-haul again. Only negative was broken light.

LUZ C. on

Rating:

Customer did not leave a comment.

Andy B. on

Rating:

Customer did not leave a comment.

kenneth h. on

Rating:

They treated me!!!...,like I was a Thrift! And was rude and thought it was funny,then I had to call the Manager at least 4 times and left a message,sad

John N. on

Rating:

Better to add a standard rear view camera on every truck. Right now there is no rear view visibility at all.

Eugene L. on

Rating:

Customer did not leave a comment.

JOSE C. on

Rating:

Awesome crew!!!

Juan F. on

Rating:

Customer did not leave a comment.

Ben H. on

Rating:

Walked in to rent a truck and was told none are available. Had to go online to reserve a truck that was sitting right in the lot. Overcharged for dolly and pad rental which I did not get or ask for. Emailed 3 days ago and still no response.

Richard W. on

Rating:

Didn't have any complaints very good service and no hidden charges or extra costs thrown in. Paid what I was quoted. Nice to know our money was spent to a well deserved company. Thank you for your service. Sincerely; Richard & Lori

ke p. on

Rating:

I suggest they "slow down" all the technish talk; I had to make them repeat themselves occasionally to clarify their/ U- Haul's position.

Ruben E. on

Rating:

Customer did not leave a comment.

JACK F. on

Rating:

The systems in-place to communicate with the customer are very well done and the staff has been very well trained to use the systems. Great Job overall!!

Larry F. on

Rating:

Customer did not leave a comment.

Brian E. on

Rating:

check in and return were done extremely well. Quick quality service.

bridgette s. on

Rating:

Customer did not leave a comment.

Mario R. on

Rating:

Customer did not leave a comment.

Lindsey R. on

Rating:

I can't remember her name, but the woman with the long blonde hair that helped me was great. She had a great personality and did her job well!

Dianah C on

Rating:

No

Zaneta K. on

Rating:

Customer did not leave a comment.

jasmine p. on

Rating:

Customer did not leave a comment.

Forrest W. on

Rating:

great and friendly service

Juan L. on

Rating:

Customer did not leave a comment.

JOSE R. on

Rating:

Customer did not leave a comment.

Jeannie N. on

Rating:

Christopher was extremely nice and helpful. Will definitely come back here next time!

Shamika M. on

Rating:

Great/fast service!

OLGA M. on

Rating:

Customer did not leave a comment.

eliz c. on

Rating:

Customer did not leave a comment.

Ivoe N. on

Rating:

Customer did not leave a comment.

IVOE N. on

Rating:

Customer did not leave a comment.

alex c. on

Rating:

Customer did not leave a comment.

Frank M. on

Rating:

I forgot the woman's name who helped me, but she went above and beyond to make things correct. So I have nothing but positives for her and the folks down on Holt Blvd. The appointment center is an entirely different experience. First, I made an appointment at the Fontana center to install and trailer hitch. I later received a call from Fontana saying that their installer did not work that late on the day of my appointment. so I called back and rescheduled. It was not until the afternoon of my appointment that I got a call from Fontana saying that their installer wouldn't be there. So I stopped dealing with the Fontana center and went to Ontario. The, there was the issue of renting the trailer. I called the reservation center and reserved a trailer for pick up in the Rancho Cucamonga area. I called a week plus in advance. Again, on the day of my pickup, I got a call saying that no one my the Rancho area has my trailer. What does a reservation mean? Why did I make any appointments at all if this is what I have to go through? Fortunately, the woman at the Ontario center had a similar trailer at her lot that she set up for me. She gave me a break on the price for all the run-around I'd been given. In conclusion, I give high marks to the Ontario center, but the reservation center receive my lowest possible score - same thing the Fontana center.

James H. on

Rating:

Customer did not leave a comment.

John J. on

Rating:

Just too easy

Luis T. on

Rating:

Customer did not leave a comment.

marvin b. on

Rating:

Customer did not leave a comment.

alfred z. on

Rating:

Customer did not leave a comment.

Colette M. on

Rating:

I couldn't find a pickup for the day I needed it. One of your representatives did a search of the area and found one I could rent that day. This was really a life saver. Thank you so much.

Hector F. on

Rating:

Customer did not leave a comment.

MARY H on

Rating:

Thanks for the large storage room.

Brandon P. on

Rating:

Employees were very professional. However the trailer I ordered was not available for me. This location worked with me to find something that would suite my needs.

benito s. on

Rating:

Customer did not leave a comment.

Willis F. on

Rating:

location was fine i do not have any comments on the location.

Gabriel C. on

Rating:

Customer did not leave a comment.

Lanette P. on

Rating:

Customer did not leave a comment.

JAIME T. on

Rating:

Customer did not leave a comment.

sean h. on

Rating:

Customer did not leave a comment.

Robert G. on

Rating:

Customer did not leave a comment.

Mark M. on

Rating:

The service was great. The rates were competitive and the explanation of all charges was accurate and concise. I the pleasure of speaking with amber, jennifer over the phone and juan at the location location. All interactions were courteous and professional.

thomas p. on

Rating:

Office Was Closed But The Yard Was Very Clean ?

romon c. on

Rating:

Very friendly people. Good customer service David the big guy real people friendly. Always working hard.

janelle w. on

Rating:

Staff was extremely helpful and pleasant

tessie a. on

Rating:

Nothing but

Daniel E. on

Rating:

Great customer service friendly and we'll groomed employees..yes well groomed a great first impression!

Eric O. on

Rating:

Customer did not leave a comment.

carol a. on

Rating:

Your guys were polite and very helpful in driving the truck. I think this uhaul site is one of the best in California. I had the truck alot longer then I promised and they never bugged me. Please if you ever need a rental go to u haul in Ontario CA." Thank you guys" From: Carol Arana

John J. on

Rating:

Customer did not leave a comment.

Laura V. on

Rating:

Customer did not leave a comment.

Michael b. on

Rating:

Customer did not leave a comment.

Jacqueline L. on

Rating:

Customer did not leave a comment.

MARY H on

Rating:

The security card given to me by the facility did not work and the office team had to let us in each time we came to unit.

Barbara D. on

Rating:

Customer did not leave a comment.

Brian H. on

Rating:

Sarah Kemp, who took care of me at pickup, is the most professional, most polite and most thorough person I have met at U-Haul or any other retail store I've shopped. Use her as your training model and U-Haul will be much better for it.

Darioush K. on

Rating:

Customer did not leave a comment.

Yuk Lin C. on

Rating:

Customer did not leave a comment.

victor a. on

Rating:

Customer did not leave a comment.

ROBERTO s. on

Rating:

Customer did not leave a comment.

wanda h. on

Rating:

Drop off point for trailor the worker attending to us was not helpful in solving e problem we encountered wiht the car and trailor with a manager

STEVE C. on

Rating:

Customer did not leave a comment.

lynda h. on

Rating:

The salesman was very helpful.

Jose Antonio L. on

Rating:

Customer did not leave a comment.

Richard T. on

Rating:

Customer did not leave a comment.

Monique H. on

Rating:

Polite and courteous workers

David K. on

Rating:

Have the reserved equipment available. I reserved a truck two weeks in advance and when I got to the location, they told me the truck I reserved was unavailable. They gave me a smaller truck which prolonged my move by me having to make multiple trips.

Ralph E. on

Rating:

The brake alarm was on when we picked up the truck but the dealer said it was safe to drive. We weren't comfortable taking the truck in that condition. We had to wait an hour for a mechanic. He said the truck was unsafe to drive! He was able to fix it but it caused a delay in our move which inconvenienced the people waiting to help us load the truck. The local dealership tried to send us to another town to pick up a truck, which would have delayed our move by several hours.

michael m. on

Rating:

U took care of my needs

Deborah P. on

Rating:

This Uhaul place is awesome. I try to never go to any other. They're super efficient and helpful. I pass at least three other locations on my way there. I rent at least once a year and can't say enough about this place.

jesus c. on

Rating:

Customer did not leave a comment.

Michael D. on

Rating:

Good location; positive and friendly staff; would recommend them to others.

EDDY Z. on

Rating:

Never again will I rent something here

Erica C. on

Rating:

Customer did not leave a comment.

Kameika L. on

Rating:

Customer did not leave a comment.

Danita T. on

Rating:

Customer did not leave a comment.

eduardo d. on

Rating:

Customer did not leave a comment.

Richard R. on

Rating:

The check out was easy. I will have to mention the employees did use foul language and didn't present a professional appearance. I would suggest that sara and the other employees be retrained in how to professionally represent Uhaul.

Kim S. on

Rating:

The location was fine. The people are nice and helpful but trailer lights went out.

DIEGO C. on

Rating:

Great Customer Service

BRADEN G on

Rating:

Thank you so much to the uhaul staff at the Ontario e. Holt location and in customer service for your help and understanding and working with me on my situation.

dianne j. on

Rating:

My reserved 26' truck was not available so I had to take a 17' truck and receive a credit. Worked out okay but I was disappointed that my reservation was not honored.

robert c. on

Rating:

Customer did not leave a comment.

Jay B. on

Rating:

Thanks for your help!

TIFFANY C. on

Rating:

Customer did not leave a comment.

Darrell P. on

Rating:

The vehicle given to me was old! The customer service rep knew I was driving it near Phoenix - across the desert with temps of 105 - 114 degrees. The A/C on this truck was pitiful. I rent from this location a few times a year and this was the first time they gave me a substandard vehicle. Also it only got 7.25 miles per gallon - which is substandard also.

Karen K on

Rating:

Superb!

DYLAN O. on

Rating:

Customer did not leave a comment.

John T. on

Rating:

Customer did not leave a comment.

Rick B. on

Rating:

Customer did not leave a comment.

RANDY I. on

Rating:

Customer did not leave a comment.

Theodorus K. on

Rating:

I have rented from this location several times. Always excellent service.

Ron P. on

Rating:

I was very happy with the service. I recommend UHaul over all of the other competitors.

Bethany L. on

Rating:

Better than the typical uhaul place. They made my check out process easy and simple.

daniel g. on

Rating:

Customer did not leave a comment.

Kelly T. on

Rating:

Customer did not leave a comment.

Michael E. on

Rating:

Customer did not leave a comment.

LOUIE L. on

Rating:

Just keep up the good work!!!

RUSSELL S. on

Rating:

We got a uhaul to move from CA to TX. The radio didn't work at all and we told the man helping and he replied "oh that sucks" rather than trying to find us a different truck for a 20 hour drive and over $1300 spent I thought they'd have a little more compassion for their customers.

thomas l. on

Rating:

i was very happy with the service I received

frank v. on

Rating:

Customer did not leave a comment.

AURELIA G on

Rating:

Great

Robert E. on

Rating:

Customer did not leave a comment.

edward r. on

Rating:

Nice trucks

ramiro e. on

Rating:

Customer did not leave a comment.

James G. on

Rating:

Excellent

Sally B. on

Rating:

Customer did not leave a comment.

Melissa Q. on

Rating:

Customer did not leave a comment.

Jeffrey C. on

Rating:

Most all trucks have 7 pin plugs, time to update or supply the $15 adapter with trailers.

Richard H. on

Rating:

I was told my receipt would be emailed to me and I haven't received it. This happened with a previous reservation too. Jeff was very helpful after your people coordinating my reservation(s) over committed twice. I realize problems happen so I will try Uhaul one more time. If calamity strikes again, you will (unfortunately) lose this customer.

chalres p. on

Rating:

Keep up the hard work????

Kathryn L. on

Rating:

Customer did not leave a comment.

Leeila g. on

Rating:

Bathroom doesn't work.

GAIL A. on

Rating:

The staff at this location was very helpful and did a good job explaining the process to me. I was so thankful for all they're help.

CHRISTOPHER C. on

Rating:

Don't have them back up the trailer if the sign say drop off

Jeff D. on

Rating:

Customer did not leave a comment.

ANDREW C. on

Rating:

Customer did not leave a comment.

Charles M. on

Rating:

Customer did not leave a comment.

Mark C. on

Rating:

Truck very dirty Yard man forgot pads and hand truck I had to go back for them Pads full of leaves and sticks

Stephanie N. on

Rating:

Customer did not leave a comment.

Darryl W. on

Rating:

Customer did not leave a comment.

Diego C. on

Rating:

Great Customer Service You have a great Team at that Location

Curtis J. on

Rating:

My agent, Sarah Kemp was excellent as was Jose who checked me in after I returned.

sonia r. on

Rating:

Customer did not leave a comment.

Kazutomo O. on

Rating:

Keep up the good job.

jeffrey h. on

Rating:

Customer did not leave a comment.

john h. on

Rating:

Provide a lock for the back of the U-Haul. It came without a lock. Good thing I did not need to leave the truck anywhere with my belongings in it becuase I would not have been able to secure the belongings.

Ingrid M. on

Rating:

Customer did not leave a comment.

john o. on

Rating:

Customer did not leave a comment.

Brian B. on

Rating:

They were out of stock on some moving supplies otherwise the location would have scored great.

Michael A. on

Rating:

Customer did not leave a comment.

robin w. on

Rating:

Wash your vehicle's

Monika J. on

Rating:

Customer did not leave a comment.

Ryan O. on

Rating:

Very Good Service

Myung K. on

Rating:

Customer did not leave a comment.

Mark F. on

Rating:

Customer service was great however I was rented a 26' truck that had a broken passenger side rear view mirror. MAJOR SAFETY ISSUE as there was ZERO visibility and I was unable to see anything on the right side of the vehicle. Planned to drive a total of 140 miles in one day. Had to make an emergency stop and luckily someone had tape and I taped the mirror to stay in one place.

Ching Chi L. on

Rating:

Excellent service.

LAVERNE H. on

Rating:

Only one thing. They need more employees - to service front desk on busy days, need to be able to call in employees - a review of the peak of business should be done. No one was in the reception area for over 10 minutes, all employees were outside helping others.

Brenda P. on

Rating:

Customer did not leave a comment.

Estela B. on

Rating:

Customer did not leave a comment.

Johnny B. on

Rating:

Thank you!

Kevin T. on

Rating:

Retire the trucks after 130k the truck was really out of alignment

Tony M. on

Rating:

Spark plug flew out of one of the front cylinders . I know that it is not uncommon for Ford v8s to spit them out. Unfortunately this incident left me on the side of the road for a total of 3 1/2 hour's until road side fixed incident.

Jason W. on

Rating:

Hands down the best staff and hospitality of any uhaul I've rented from. -Jason

RUSSELL S. on

Rating:

2 entrances apparently we went through the wrong one but there aren't signs posted

Simon D. on

Rating:

Customer did not leave a comment.

Alex A. on

Rating:

Service was great!

wayne p. on

Rating:

Customer did not leave a comment.

Jesse G. on

Rating:

Customer did not leave a comment.

teresa J. on

Rating:

at the time we arrive there was only 1 person to help customers. There were a few customers waiting for help. Maybe you can have two customer service agents.

barry r. on

Rating:

The associates at the Ontario location on holy ave Beth, and Jose are awesome.

Kendrick I. on

Rating:

Staff was fast efficient and very friendly which makes moving a lot easier thanks Ontario Uhaul...

Larry F. on

Rating:

It was a simple one way delivery to Irvine from Ontario. We were charged 200 for the 24 hour rental. I thought that was a little high. The real issue is the Irvine location could not receive the truck after hours got drop off. We should have been told the location would not accept the vehicle after hours. We were not told. We are supposed to rent again on July 17,2016. A one way from Irvine to Ontario. Thank you.

Donald K. on

Rating:

Customer did not leave a comment.

ERICK A. on

Rating:

Customer did not leave a comment.

douglas e. on

Rating:

I am very Surprised how fast I was assisted, the check in process went smooth and I was out of there on no time... I like you guys. both locations were great, Pomona and Ontario they sure worked as a team for me to get my trailer rental, thank for the equipment, specially during the Holyday. Douglas Escobar

Jon A. on

Rating:

Online reservation and auto check-in was used prior to pickup. Once I arrived, CSR needed to step through same information thus making the auto check-in a longer process though I had my reservation number.

William S. on

Rating:

Customer did not leave a comment.

eddie a. on

Rating:

This was the bes looking uhaul I have been to. Service was great too!

rosalino b. on

Rating:

N/A

Kevin y. on

Rating:

girl behind counter was very polite and knowledgebleable Give her a raise

JOHN H. on

Rating:

Check in was fast and easy. Thanks for a great experience.

Michael G. on

Rating:

The girl who rented the trailer to me was Excellent.., never have I had a quicker or better experience.

Moises R. on

Rating:

Great service

ABEL S. on

Rating:

Great customer service. Quick and professional

George E. W. on

Rating:

Your service is second to none.

Jaime S. on

Rating:

When I returned the uhaul they couldn't find me. Turns out they had me signed out for a pick up truck with 2 dollies and 6 moving pads for 3 days. They didn't even think I rented from that location. I only had the 17' uhaul for 4 hours. They had just seen me. The return process was a mess and lengthy. Didn't even compensate me for my trouble.

Jeffrey G. on

Rating:

Customer did not leave a comment.

Robert B. on

Rating:

Fast, easy, and reasonably priced trailer rentals

SILVIA H on

Rating:

Always worked with me and took care of me

LEKE K on

Rating:

Excellent.

MERAS M on

Rating:

The entire team was so great. The manager,Jose was wonderful, he always made sure that I and all his customers were tended to, by reflecting great leadership and great customer service.

JOSEPH C on

Rating:

did the job

JOSEPH C on

Rating:

did the job

SHIRLEY L on

Rating:

Service was very good and done in a timely maner

LEKE K on

Rating:

There was an issue with one of the associate, which the manager on duty was able to resolve. Associate kept their word on what was promised. Total awesome customer experience.

RICHARD B on

Rating:

Goog

REGENA P on

Rating:

The only improvement could be the hours. 7pm is a little early to close if a person works a 9 to 5 has to fight traffic but needed to get something out of their unit.

James H on

Rating:

We also used Moving Assist and they were great.

MICHAEL T on

Rating:

24 hour service was not working which when I called I was informed that it was, made it a little inconvenient but that was it

MELINDA M on

Rating:

Marcelo was wonderful and very informative and he provided me with great customer service. Thank you, Meras

CHRISTINA B on

Rating:

the facility is perfect the employees are great the only issue I have is the homeless people who like to camp out in the restroom it`s kind of creepy

SAMUEL R on

Rating:

The facility is clean and well organized. It also provides 24-hour access to storage, so it can`t get any better or more convenient than that!

RAQUEL U on

Rating:

Best uhaul the employee Daniel was very helpful. He gave me great rates.Made everything so easy to understand. Service is amazing here.

ANN S on

Rating:

I had to calll customer service because you failed to complete the closeout. I am awaiting receipt of refund of $107 charged erroneously. I pray you settle this issue quickly as promised.

EDWARD D on

Rating:

I had no issues, all questions were answered and additional help was offered.

Olvas D on

Rating:

Friendly and very understanding staff

RON R on

Rating:

Wonderful service manager was great along with staff very understanding and helpful.

JON J on

Rating:

Thanks!

RICHARD W on

Rating:

Only thing this location lacked was 24/7 access. I would have stayed if it had it. But great staff, helpful and friendly. One of the best Haul locations anywhere.

ROBERT W on

Rating:

After 4 years I closed my storage bid. Within that time the price increased multiple times to the point were I had to close it.

BRENT L on

Rating:

I put my things in storage 6 years ago and never returned until I emptied it out. My computer n hardware were missing. All that was left was the side cover for the computer

PRISCILLA R on

Rating:

Everyone was perfect they handled it all well

MIGUEL D on

Rating:

About employees, some are friendly and some others not so, even disrespectful in some way.

VANESSA M on

Rating:

Peeter was very polite and helpful thank u

JOHN Y on

Rating:

The staff was helpful in getting me the equipment quickly and then in calling a cab so that we could go to the airport.

LINDA O on

Rating:

Everyone was very friendly and helpful, I felt very comfortable

JOANNE D on

Rating:

Storage Access Hours should stay open 1 hr later.

MAURICE N on

Rating:

Good experience

YVETTE W on

Rating:

It was the best experience I very ever had

LINDA V on

Rating:

your office was the best out of 5 other that ive had to used, custmoer service was the best

LINDA V on

Rating:

your store was the best out of 5 other that ive been to customer services was the best

ROBERT P on

Rating:

Excellent

ROBERT T on

Rating:

Waited in line for over forty minutes to get my storage! No cart upstairs and was told by your employee that he would get one, but as soon as he left I never saw him again.. Parking was pathetic.

SHERLYN C on

Rating:

The staff did a great job at helping us.

NICHOLAS B on

Rating:

They were very nice, helpful and courteous. I truly enjoyed their professional and welcoming attitude. Would highly recommend this location

VONDEXTER M on

Rating:

thank you

GUSTAVO R on

Rating:

Prices not competitive!

KEN KAO X on

Rating:

We had a water leakage and our things ended up wet and had mold growing on it. Fortunately, the manager was helpful in getting us information to file for an insurance claim.

JENNY C on

Rating:

Weekday hours are very convenient but their weekends hours should be more available because those are the days people choose to move in or out more often. Other than that it was all great.

VICTOR F on

Rating:

Staff was very helpful, understanding accommodating.

HARVEY C on

Rating:

Great People, Great Place

MARY S on

Rating:

I would not recommend this site because no one ever answered the phone, always had them forwarded. Could never speak with anyone on site

LARRY W on

Rating:

Staff was friendly and helpful in estimating the size of storage needed. Would be helpful if there was lighting in the larger units. I had a problem with my access card and it was promptly corrected.

STEPHEN A on

Rating:

Joseph and Alan were incredibly helpful, and went out of their way to help us in our move and portrayed exceptional professionalism and courtesy.

SAMANTHA C on

Rating:

They made it so easy to move our items into the storage unit. We really enjoyed everything about it. Thank you

JEFF H on

Rating:

They seemed unsure about a lot of questions I had, but were able to quickly call someone and figure it out. Overall great service

MARY S on

Rating:

Wonderful Management! Store clean and well stocked.

LEILA H on

Rating:

Customer service was helpful and considerate. Move in was quick and convenient.

STEVEN C on

Rating:

We had an excellent experience and are grateful to the manager for all of his help.

STEVEN C on

Rating:

We had an excellent experience and are grateful to the manager for all of his help.

ALEX W on

Rating:

Great

CYNTHIA R on

Rating:

I HAVE USED THIS FACILITY BEFORE AND WAS VERY HAPPY AND HAVE REFERRED OTHERS TO USE WHEN NEEDED HIGHLY APPRECIATE YOUR SERVICE AND BUSINESS:::

JULIA B on

Rating:

Very friendly and helpful employees

EDWARD S on

Rating:

with the growing number of people who received your email on there cell phone I would recommend you don`t send notifications at 245 in the morning

CONNIE R on

Rating:

VERY NICE, BUT STAFF NEEDS TO COMMUNICATE BETTER WITH MANAGER

KIM G on

Rating:

Employees were nice enough but did not have a clue what thy were doing. Please feel free to contact me for specifics, I have already sent an email regarding the issues I had. Kgusman10@gmail.com

LEA F on

Rating:

Organized fast

RHODA R on

Rating:

We had our storage unit almost a year in Ontario,Ca on Holt. Alan was great, very friendly and seems like he runs a tight ship.

JON J on

Rating:

ALEX is the reason I will bring my business back!! Thanks Alex!!

DOLORES. C G on

Rating:

need better access to top storage

CONSTANCE S on

Rating:

The unit was infested with giant roaches and mold and mildew, my things are ruined.

AGNAS C on

Rating:

u need an elevator access for us older people I was mislead in when I made reservation that I would have a space downstairs it was 2 small lockers

AIDE B on

Rating:

2nd floor entrance to rooms there is a beam that one has to duck in order to get to the rooms. i find it an inconvenience dangerous especially when moving large furniture.

DAISHA B on

Rating:

ALL OF THE STAFF WAS VERY HELPFUL AND COURTEOUS.

MEGAN V on

Rating:

This facility was excellent till i was cleaning out. My explination will be in an email, was too long for box. i guess the employees only focus when the manager is around.

LYDIA G on

Rating:

Great experience with Uhaul! Very GOOD customer service!!! : Thank u for making our long move a smooth experience!

MIGUEL M on

Rating:

the guy the help me out i forgot his name but he had a mohoak tall he was really helpfull and made it easy and stressless thanks alot.

BRIAN T on

Rating:

an employee Frankie i belive his name is , was so helpful with my storage needs, any questions i had he had an answer that fast, very friendly and understanding of people needs. Thanks Frakie

BRIAN T on

Rating:

the guy helping me out was VERY down to earth and explained to me any question that i had,

MARK A on

Rating:

My only complaint is the exceedingly long wait time in line at the desk...most of the time.

JOHN S on

Rating:

GREAT STAFF, very helpfull

IRMA H on

Rating:

I had a very unpleasant experience. My delivery scheduled for Friday,never arrived. I was on hold for over 70min and the day it was finally delivered, it was late again with no call.

HENRIETTE D on

Rating:

good service thanks

DOLORES C on

Rating:

The staff at your Ontario Holt Ave facility were very helpful. The Manager, Alan was Awesome!