Customer Reviews for U-Haul Moving & Storage of Ontario

The tire went flat The gas gauge was different then what was give to me

Where i need it , when I need it. Always at hand. Thanks uhaul team.??

Keep the restrooms open.

Nothing service was amazing like always

Great service

Please call me 9094978463

Abel and team are very professional and kind people

Make sure that the tank has some gas. Also, I never received a phone call to be informed that my pick up location had changed

The staff were very friendly and helpful. They are very welcoming individuals. My service there was more than satisfied.

Well- the trailer tire caught on fire. That was scary. Road side assistance was ok. But took a long time. I’d say at least 2 hours. But I know it was hard with low staff and covid 19. But when I went to get the new trailer they said it wasn’t authorized. I was starting to get frustrated. I received a text from uhaul with the location of second trailer. Eventually I was able to drive away. The whole experience was crazy.

When I got there there were no parking places in front of the store so I had to park towards the back of the parking lot. I asked the person who rented me the Van is it OK for my car to be parked there since there’s no other places he said yes. I came back to drop off the van I rented and someone from the rental place backed up a van next to my car over in my parking space to where the van was 1 inch away from my driver side mirror. I said something to the guy that was checking in the van if someone could move the van he told me no because he thinks it belong to a customer who just parked it there and ran an errand he didn’t even check. I asked somebody else there that I saw if they can move the truck because I can I get into my car he also said no. I then went inside and talk to the guys who were there and told me it was OK to park there and ask them if somebody could move the van and they instantly got someone to move the truck. I’m very upset that the guy who parked the van that also worked for U-Haul wasn’t careful enough and realize that he’s parking next to my car and I wouldn’t be able to get. It shows how little you guys care for your customers.

Everyone was so friendly and professional.

Fast in and out for pickup and return. guys were nice and professional.

Great people . Very helpful

Not much! Service was excellent!

Easy flex and nice guys

Nice. Courteous & Fast service.

Services was good; but for my oponion it's was too expensive.

i was overcharged!!!! duplicate charged!!! pissed!!! im not a happy customer guaranteed!!!!

the staff was very helpful and accommodating..pleasure to deal with..will definitely recommend and use again..thank you

Service started horribly!!!! The location was overbooked and when I got there all the trucks were out and the one I booked wasn’t available. I got there, I was offered the next truck to Become available, I came back to WONDERFUL service, those guys were great!!! Definitely recommended!!! Keep up the good work!!!!!

Great service fully satisfied

Good customer service.

Nothing to improve, I received excellent customer service picking up and dropping off from both salespeople, they showed professionalism thanks again for y'all service.

I have rented from Uhaul many times. Around town and cross country. This Ontario location is the ONLY location I use. Perfect in every way.

The truck caught on fire was smoking . I thought all my stuff was going to burn . I was driving on the freeway with a 26foot Uhall truck and o was losing control of it once it started smoking something went completely wrong . I pulled over to the side of the free way and was in danger waiting for help . After a hour passed I had to get a UBER home, then it took them 2 days to tell me where the truck was . I needed my stuff . Keep in mind I have paid 4 movers to help me move and now I was out Half the job was done but movers demanded full amount . I found out the truck was towed to inland empire away from my home . A few days later uhall towed the truck a block away from my house and left it by a curve . I had to move my stuff and higher people to help move a 22 foot truck full of stuff across a busy street to get to my house because the truck is not drive able . I was told I would not get charged now uhall has been attempted to charge my account 1,000 dollars . I demand a refund first of all and may take this civil to compensate my losses and hardship it caused me and my family. I also have item damaged that were not And I know it’s cause from the 2 tow trucks towing it . Please have somebody contact me ASAP . Louie Herrera 7147194447 there is much more to the story and will explain .

Very good experience. Good employees at their location. Would recommend.

The office staff was cold and seemed like they couldn’t be bothered with me or the other gentleman wanting to buy a receiver hitch, they just went through the paces to get me out of there. Once I got to the yard to pick up the trailer, my opinion changed; I was lucky enough to have the same employee hook up and unhook the trailer 2 days later. He was on point dealing with all of the incoming traffic by himself, as well a helping me get off the lot safely with the trailer. I don’t remember the kids name in the yard, but he was handling the stress well.

Be more prompt to help customer load trailer after rental transaction is complete.

Made reservation at one location ,confirmed, then cancelled day before and referred to second one in Ontario. Pick up time later. Ended up renting an open trailer and taking it home, paying 2 days rent for one. Bottom line, reservations should be honored, and at the same location they were promised. Renters beware...it’s a practice!

Good service I always used it.

Michael was friendly, courteous, and helpful

Simplify the process, train personnel better.

Nothing. Cody was very helpful and friendly when I changed my reservation from a truck to a van.

Actually I loved the service as is. At least in my experience. Was in and out quite quickly even though there were people before me. When I returned the rental the guy was super friendly and quick too, just like the manager (owner?). Definitely will keep coming back.

Everything was great besides the person that hooked the trailer to my truck. Hoodie on, no eye contact, on his phone. Once he hooked it stood up and said “brakes, left turn signal , right turn signal” I obviously knew what he meant, but I think 1/2 ounce of customer service goes a long way. Have a great day.

great job all the way around!

Thank you everyone was friendly

Fast n professional as always. I choose to travel farther to this location

Customer service was very bad. Horrible attitude and just plain mean.

Better customer service

Everyone was nice exelente service! The only thing that brother me was the smell of smoke, I know you guys can't control who does and who doesn't, but I don't smoke and that was not comfortable for me. Other then that everything great!

Great service, very helpful & friendly staff!

I couldn’t return my vehicle through the app because it showed I had no rentals assigned to me. Had to sit out in the cold and call customer care for instructions then damn near froze trying to take pictures of the vehicle before I left. Not sure what happen there

Abel Hernandez was very rude

Abel Hernandez was very respectful and rude

Keep up the good work! Made moving easier than expected.

I think it was petty good service

Nothing to add excellent service

Entrenamiento para sus empleados, ser más específicos cuando piden requisitos para rentar sus vehículos. Y todos ahorramos tiempo. Gracias

When I picked truck up it had no dolly and no bags. Also had a bad experience turning in the U-haul. The girl in the front told me to wait by my truck to get verified with no specific instructions. After waiting 25 minutes I went in to ask how long I had to wait. When a young man said I had to wait in between the lines with tarp over them for inspection. It wasn’t busy for me to wait there a total of 30 for an inspection. I rented these trucks before and never had any problems returning one.

It was a quick and easy experience with a cool staff. Not the first time I rented from here, not the last ether.

Service was excellent! Facility might need to be updated

I love uhaul easy and convinenant

What can I really say? Renting that unit at u-hula is everything I thought it would be. My life is now complete. The guy that rang me up and showed me my unit was very professional and courteous.

Service was excellent!

great costumer service

Staff very friendly and helpful

Great team at U-Haul Ontario, CA location. I want to thank the Manager in particular for his incredible assistance in receiving the return truck and car carrier and in providing temp storage space.

friendly and helpful

Michael was very helpful and assisted me with all my needs. Great customer service

The staff is really friendly they help you with everything there’s storage unit is very clean and spacious would recommend it also affordable

Very helpful, knowledgeable, honest and direct.

We just loved our time there Scooter or Craig I don't remember the name... helped with always a smile.

Thank you!

We’ve had the same storages for over 18 years, & we were’nt treated well worse over the past year. Raising the price twice in one year & disrespectful peps I will be posting how UHaul treats customers

This place evicted me without a letter and im very unhappu for that

Excellent Service

The entire staff was AWESOME!!!!!!!!!!!!!! They made me feel like familia, yet were very professional. Thank you Ontario U-Haul & Storage for EXCELLENT SERVICE and going ABOVE AND BEYOND!!!!!!!

Had some of my most prized possessions stored at Uhaul and I never had a doubt of their safety. I’m grateful for the 2.5 years of affordability, safety, cleanliness, and friendly, helpful staff.

Everyone was very friendly and helpful!

The u haul consultant was cooperative.

She was fine but your customer service when calling in is horrific! Lied to twice n ended up having to pay 33.00 for 1/4 tank of gas! NEVER will I use u again and I will alert others!!

N/A

I was promised a call back by the area gm on Monday 10/1 and I still haven’t received it. I paid for a service and did not receive it. I will be selecting fraud on the uhaul charge for my credit card.

Received items from my pod with ease. Pod was put away overnight for safety.

The unit I requested or reserved is not available yet!

Angel Navarro was the kindest, wonderful customer rep I've probably ever dealt with. He was great!

M

There was an issue with our UBox being able to be transported, but they were nice and worked with us to find a different solution so our move was not too delayed.

The facility said that they had an elevator to the upper units,both on website and on the building outside.It doesn't.The manager lied straight to me saying there was 24hr access to the unit.Yes lied.

Still waiting for my call back from a manager 1 week late

Keep up the good work