Customer Reviews for U-Haul Moving & Storage of Ontario

5836 reviews

831 E Holt Bl   Ontario, CA 91761
(Btwn Grove & Euclid)

(909) 986-6628

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(909) 986-6628

831 E Holt Bl
Ontario, CA 91761
(Btwn Grove & Euclid)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Kathryn B.  |  Overall Experience 
Rating:
4.0

They shorted me the pads I ordered 24 they only gave me 12

JEFFERY B. 
Rating:
5.0

Customer did not leave a comment.

ADRIAN M. 
Rating:
5.0

Had to let them know that the check engine light was on the truck I had rented. Other than that it was smooth sailing.

Mariano P. 
Rating:
5.0

Excellent customer service rep at the register. He was polite, kind and efficient. When we returned the trailer, very good technician as well.

Gregg F. 
Rating:
5.0

I felt that you were very professional & the location was very clean & organized. Thank You so much .

KENT W. 
Rating:
5.0

Customer did not leave a comment.

DAVID R. 
Rating:
5.0

Customer did not leave a comment.

MEGAN A. 
Rating:
5.0

Customer did not leave a comment.

LIZETTE C. 
Rating:
5.0

Customer did not leave a comment.

Imad R. 
Rating:
5.0

Customer did not leave a comment.

Reginald M. 
Rating:
5.0

great experience, the yard crew mounted and took off the trailer when arrived, great experience

dustin C. 
Rating:
5.0

Best Experience Ever. Thanks Again

Armando M. 
Rating:
5.0

Customer did not leave a comment.

JOI L. 
Rating:
5.0

Thank you guys for your wonderful customer service

ENRIQUE J. 
Rating:
5.0

Always excellent

STEPHEN Perez C. 
Rating:
5.0

Customer did not leave a comment.

JOHNNY B. 
Rating:
5.0

Customer did not leave a comment.

IGNACIO M. 
Rating:
1.0

Because before I left from the location I took a picture of the mileage that was wrong from what was printed out and when I took it back I knew I had went over my mileage but the mileage of the picture that I took was not correct it so I end up having to pay for a hundred miles more than what I should have and what I don't get is when I return the vehicle they got the right mileage for me at the end of the trip how come they didn't have the right mileage on the paperwork for the vehicle when I got in it so I'm out over $100.cuz it's 99 cents per mile

CARINA P. 
Rating:
5.0

Customer did not leave a comment.

Bonnie B. 
Rating:
3.0

Took 15 minutes to find key. Had visible front passenger side damage.

NICHOLAS S. 
Rating:
5.0

Customer did not leave a comment.

OSCAR B. 
Rating:
3.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Jorge C. 
Rating:
5.0

The crew was very professional, courteous and efficient. Thanks

Carlos S. 
Rating:
5.0

Customer did not leave a comment.

Felipe C. 
Rating:
5.0

Excellent

RALPH C. 
Rating:
5.0

Always have a great experience here...

ADAM O. 
Rating:
5.0

Customer did not leave a comment.

Donell H. 
Rating:
2.0

Dont lie about the price to rent truck .you said you give free miles 46 miles and when I picked up truck t hey said they don't give any mileage for free I had other companies that are better pricing that what I payed your company. I will yelp your company also and call your corporate. About this

Diane A. 
Rating:
4.0

Try to make the instructions for drop off more visible

Sebastian G. 
Rating:
5.0

Customer did not leave a comment.

POLLY R. 
Rating:
5.0

Customer did not leave a comment.

MADELINE A. 
Rating:
4.0

Customer did not leave a comment.

Dawn P. 
Rating:
5.0

Customer did not leave a comment.

Roberta T. 
Rating:
5.0

U-Haul is a big company. But wen you have to wait 58 minutes fo someone to answer the phone I think something is not good

EZRA H. 
Rating:
5.0

Customer did not leave a comment.

Edward T. 
Rating:
5.0

Inform the customer the time the rental has to be returned by, I was not told the time to return the closed trailer. Until I received a call stating that it had to be returned by a certain time. I thought I was able to return it even during closed hours. Overall everything was good.

JENNIFER F. 
Rating:
5.0

Wait line to long

JUANITA A. 
Rating:
5.0

Customer did not leave a comment.

BENNY FRANK L. 
Rating:
3.0

I was charged an additional fee for bringing back the trailer during working hours according to your website. The store was not open so I parked the trailer where I picked it up. For this I get charged?? Less labor and time for your business and I get charged more?? Hours online were inaccurate

ALAN A. 
Rating:
5.0

Customer did not leave a comment.

Ruben C. 
Rating:
5.0

The weekend team here at this location has always been extremely helpful every visit, and every time I needed helped with something. I will continue to go to this uhaul location because the excellent customer service they provide.

Sarah P.  |  Overall Experience 
Rating:
5.0

Solo diría qué el cliente sea amable es la mejor manera de qué el trabajador sea una mejor persona con el cliente yo en lo personal estoy muy satisfechos con sus trabajadores todos son muy amables de el uno al dies un 9

ROGELIO A. 
Rating:
5.0

Customer did not leave a comment.

Terry P. 
Rating:
3.0

We were disappointed that the truck we'd reserved near us wasn't available, so we needed to use this location; an extra 8 miles away (16 round trip). In checking out, we realized that it would have been nice if someone had suggested that the 100 miles we'd reserved would have been cheaper using the $79.99 plan option. It's very discouraging to think we're getting an advertised $19.95 truck and having the bill come to almost $100. Renting a truck that is only $19.95 but you can't drive anywhere is ridiculous and false advertising. Our complaint isn't with this location specifically, but the corporate marketing practice. Makes me not want to use or recommend Uhaul again.

CARL K. 
Rating:
5.0

Customer did not leave a comment.

Peng R. 
Rating:
4.0

Customer did not leave a comment.

JUAN V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALEX E. 
Rating:
5.0

Customer did not leave a comment.

IRAN M. 
Rating:
5.0

people working their are great. truck was so dirty on the outside but clean inside

DEBORAH P. 
Rating:
1.0

It doesn't matter no one does anything about anything anyways

Reed M. 
Rating:
4.0

Customer did not leave a comment.

ROBERT W. 
Rating:
5.0

everything went well and easy experience for a lady to hook trailer to an suv....ty

LAURIE O. 
Rating:
1.0

never

SRINIVASULU C. 
Rating:
4.0

The gas gauge was less than initially reported and after a very short distance to pick up furniture from my storage I put $20 in fuel in and the gauge was above the starting level and I was still charged $15 for fuel anyway.

Doreen M. 
Rating:
5.0

Customer did not leave a comment.

Steve M. 
Rating:
5.0

Customer did not leave a comment.

RAUL H. 
Rating:
5.0

Customer did not leave a comment.

VERNON J. 
Rating:
5.0

Customer did not leave a comment.

DESTINY H. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH T. 
Rating:
5.0

Customer did not leave a comment.

RICHARD W. 
Rating:
5.0

Your Rep was great and very accommodating!!!

YARIV V. 
Rating:
5.0

Really helpful and I appreciate the attention

HENRY B. 
Rating:
5.0

A okay

RANDY O. 
Rating:
5.0

Customer did not leave a comment.

ONELIO V. 
Rating:
4.0

Customer did not leave a comment.

OMAR G. 
Rating:
5.0

Friendly staff - Clean van - smooth ride - went beyond my expectations

MICHAEL P. 
Rating:
5.0

Customer did not leave a comment.

RYAN M. 
Rating:
4.0

The only flaw I saw was, that i saw uhaul employees burning rubber with the pick up trucks around the corner were I live

RUBEN P. 
Rating:
2.0

The store was supposed to open at 9 and an employee showed up and said he didn't have the keys as the assistant manager was suppose to open and woke up late and wouldn't be there till 930 . The employee was able to get us through a back door . He did a great job trying to assist but by himself he was overwhelmed with a lot of customers . I reserved a truck but he couldn't get the reservation and calling customer service was too long of a wait with as many customers as he had so he canceled my reservation and booked a new one and I had to pay more. I hooked up trailer on my own . Bad experience and was the fault of assistant manager. I had moving guys that I had waiting and had to pay and hour of service to 3 guys because of being late

MICHELLE R. 
Rating:
4.0

The wait time.

OLDYN T. 
Rating:
5.0

Great guys working there. All motivated !

AHARON N. 
Rating:
4.0

Service and equipment were fine. But I have to say, that your advertising is quite deceptive. $19.95 a day was really $96.20. Not including the $35.00 to replace the gas for a total of $131.00. Just to drive to Tustin and back. Felt a little ripped off...😕

EDUARDO B. 
Rating:
5.0

I was helped right away and everyone was super nice during the process

DONNELL S. 
Rating:
5.0

Customer did not leave a comment.

RUBEN P. 
Rating:
4.0

Customer did not leave a comment.

Angelito S. 
Rating:
5.0

Customer did not leave a comment.

MEGAN A. 
Rating:
5.0

Customer did not leave a comment.

AURORA A. 
Rating:
1.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Nothing

MEGAN A. 
Rating:
4.0

Customer did not leave a comment.

Joe S. 
Rating:
2.0

Customer did not leave a comment.

Carlos C. 
Rating:
5.0

Customer did not leave a comment.

Jesus A. 
Rating:
5.0

Customer did not leave a comment.

FELINA R. 
Rating:
5.0

Customer did not leave a comment.

Chris B. 
Rating:
5.0

Customer did not leave a comment.

EDGAR A. 
Rating:
5.0

Customer did not leave a comment.

Fidel T. 
Rating:
4.0

Customer did not leave a comment.

ALEX P. 
Rating:
4.0

Put a QR Code to scan in the truck, for people who are dropping the moving truck off after hours, and mention it at the time of rental pickup. I had to make multiple trips back and forth to the truck and around the truck because the website is at the key drop box and that process should have been easy, with clear interactions, but instead took me 10-15 mins and I left irritated about the lengthy process in the dark in a not so good neighborhood. Just an idea to speed up the process and gain better ratings.

MARIO R. 
Rating:
5.0

very nice trailer

ALBAN P. 
Rating:
5.0

experience was great loved the customer service was helped out by Eric had an issue with the truck my family and i rented but problem was fixed immediately overall thank you to the crew

ALONDRA Z. 
Rating:
5.0

Customer did not leave a comment.

RONALD C. 
Rating:
4.0

The guys were very helpful, unfortunately at this location locals steal the gas from the trucks, so we waited until a truck became available.

Sara B. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO C. 
Rating:
5.0

Customer did not leave a comment.

MEGAN A. 
Rating:
5.0

Customer did not leave a comment.

JOSE L. 
Rating:
5.0

Great experience

Jorge A. 
Rating:
5.0

Customer did not leave a comment.

Rocio H.  |  Overall Experience 
Rating:
2.0

Have employees actually help you check your truck out. They make sure they check you in when you return it. Make sure the inside and outside of the truck is cleaned. Mine had a cord hanging from under it and when I pointed to it the employees completely ignored me. 3 - of them. Lower the mileage price to something affordable. It should not cost 600.00 to rent a wore out truck.

JEFFREY J. 
Rating:
2.0

Last time I rent a uhaul and the service was super and that's because the guy tell if I put more gas vs whatever was there he was going to give 30 dollars back so I did and he did give a 20 dollars off and this time I did the same and he did not give me anything

NOE MIGUEL P. 
Rating:
5.0

Just placing a sign saying "cleaning and disinfected" in every truck ready for use of new customers.

CESAR H. 
Rating:
3.0

Inside walls of storage units are made of 1/2" drywall which in some places had come loose allowing someone to reach into the unit next door. If you wanted to you could simply push through the wall. Not at all secure!

Bob M.  |  Overall Experience 
Rating:
5.0

always a pleasure doing business with you , thank you .

LARRY M. 
Rating:
5.0

Great location to rent from. I have used it Numerous times. Thanks guys!

dean F. 
Rating:
5.0

Customer did not leave a comment.

Eugenia R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jaela c.  |  Overall Experience 
Rating:
5.0

I'm deeply grateful for your help and service. I'm grateful for the efforts taken to create an environment that allows us ALL to have a place to store our treasures and valuables. Thank you! Happy holidays May your business and family success be blessed beyond measure 🙏

NGOZI A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

STEPHEN A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shavina Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEVIN Z.  |  First Impressions 
Rating:
5.0

The manager at this location was very helpful and a very nice person who took time to serve and help customers with respect. Re storages: Cost was high, and indoor units tend to be smaller and difficult to load and unload.

Portia S.  |  Overall Experience 
Rating:
3.0

They tried to charge me for an extra month after I moved out five days early. Actual move out was July 10, 2020... The charge was July 15... I don't think it was intentional, they apparently did not check the unit.

Marie L.  |  Overall Experience 
Rating:
3.0

Good cpol place

Kylyn S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Michael P.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Evelyn A.  |  Overall Experience 
Rating:
5.0

Everyone was very helpful here. Daniel really helped me out when I first arrived at the storage site. Even though he was busy, he was still was able to help me get my truck checked in. Thank you Daniel and thank you to the other gentlemen that helped also. Appreciate everything they do there.

JAMILL F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kyiera H.  |  Overall Experience 
Rating:
5.0

The staff were very friendly and helpful. They are very welcoming individuals. My service there was more than satisfied.

Kyiera H.  |  First Impressions 
Rating:
1.0

Abel Hernandez was very rude

Monica R.  |  Overall Experience 
Rating:
1.0

Abel Hernandez was very respectful and rude

Monica R.  |  First Impressions 
Rating:
3.0

Service was excellent! Facility might need to be updated

long b.  |  Overall Experience 
Rating:
5.0

I love uhaul easy and convinenant

GINA R.  |  Overall Experience 
Rating:
5.0

What can I really say? Renting that unit at u-hula is everything I thought it would be. My life is now complete. The guy that rang me up and showed me my unit was very professional and courteous.

Steven G.  |  First Impressions 
Rating:
5.0

Service was excellent!

long b.  |  First Impressions 
Rating:
5.0

great costumer service

GINA R.  |  First Impressions 
Rating:
5.0

Staff very friendly and helpful

Arthur R.  |  Overall Experience 
Rating:
5.0

Great team at U-Haul Ontario, CA location. I want to thank the Manager in particular for his incredible assistance in receiving the return truck and car carrier and in providing temp storage space.

Steven S.  |  First Impressions 
Rating:
5.0

friendly and helpful

Aaron T.  |  Overall Experience 
Rating:
5.0

Michael was very helpful and assisted me with all my needs. Great customer service

Walter C.  |  Overall Experience 
Rating:
5.0

The staff is really friendly they help you with everything there’s storage unit is very clean and spacious would recommend it also affordable

fifita N.  |  First Impressions 
Rating:
5.0

Very helpful, knowledgeable, honest and direct.

Kevin W.  |  First Impressions 
Rating:
5.0

We just loved our time there Scooter or Craig I don't remember the name... helped with always a smile.

karesh desiree f.  |  First Impressions 
Rating:
5.0

Thank you!

CHRISTINA S.  |  Overall Experience 
Rating:
1.0

We’ve had the same storages for over 18 years, & we were’nt treated well worse over the past year. Raising the price twice in one year & disrespectful peps I will be posting how UHaul treats customers

RUSSELL J.  |  Overall Experience 
Rating:
1.0

This place evicted me without a letter and im very unhappu for that

Teresa b.  |  Overall Experience 
Rating:
5.0

Excellent Service

GINA R.  |  Overall Experience 
Rating:
5.0

The entire staff was AWESOME!!!!!!!!!!!!!! They made me feel like familia, yet were very professional. Thank you Ontario U-Haul & Storage for EXCELLENT SERVICE and going ABOVE AND BEYOND!!!!!!!

POLITA C.  |  Overall Experience 
Rating:
5.0

Had some of my most prized possessions stored at Uhaul and I never had a doubt of their safety. I’m grateful for the 2.5 years of affordability, safety, cleanliness, and friendly, helpful staff.

Robert V.  |  Overall Experience 
Rating:
5.0

Everyone was very friendly and helpful!

Crystal G.  |  First Impressions 
Rating:
4.0

The u haul consultant was cooperative.

cyril o.  |  Overall Experience 
Rating:
3.0

She was fine but your customer service when calling in is horrific! Lied to twice n ended up having to pay 33.00 for 1/4 tank of gas! NEVER will I use u again and I will alert others!!

sonja r.  |  Reservation 
Rating:
4.0

N/A

Collette W.  |  Reservation 
Rating:
1.0

I was promised a call back by the area gm on Monday 10/1 and I still haven’t received it. I paid for a service and did not receive it. I will be selecting fraud on the uhaul charge for my credit card.

Keith L.  |  Overall Experience 
Rating:
5.0

Received items from my pod with ease. Pod was put away overnight for safety.

Samantha N.  |  Overall Experience 
Rating:
2.0

The unit I requested or reserved is not available yet!

Berner G.  |  Reservation 
Rating:
5.0

Angel Navarro was the kindest, wonderful customer rep I've probably ever dealt with. He was great!

palvinder j.  |  Overall Experience 
Rating:
5.0

M

Athena G.  |  Reservation 
Rating:
4.0

There was an issue with our UBox being able to be transported, but they were nice and worked with us to find a different solution so our move was not too delayed.

Andrea K.  |  Overall Experience 
Rating:
1.0

The facility said that they had an elevator to the upper units,both on website and on the building outside.It doesn't.The manager lied straight to me saying there was 24hr access to the unit.Yes lied.

Daniel W.  |  Overall Experience 
Rating:
1.0

Still waiting for my call back from a manager 1 week late

Shannon K.  |  Overall Experience 
Rating:
5.0

Keep up the good work

Tom B.  |  Overall Experience 
No reviews have been submitted for this location.

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