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Customer Reviews for U-Haul Moving & Storage of Ontario
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Ontario
Inside walls of storage units are made of 1/2" drywall which in some places had come loose allowing someone to reach into the unit next door. If you wanted to you could simply push through the wall. Not at all secure!
I'm deeply grateful for your help and service. I'm grateful for the efforts taken to create an environment that allows us ALL to have a place to store our treasures and valuables. Thank you! Happy holidays May your business and family success be blessed beyond measure 🙏
The manager at this location was very helpful and a very nice person who took time to serve and help customers with respect. Re storages: Cost was high, and indoor units tend to be smaller and difficult to load and unload.
They tried to charge me for an extra month after I moved out five days early. Actual move out was July 10, 2020... The charge was July 15... I don't think it was intentional, they apparently did not check the unit.
Good cpol place
Everyone was very helpful here. Daniel really helped me out when I first arrived at the storage site. Even though he was busy, he was still was able to help me get my truck checked in. Thank you Daniel and thank you to the other gentlemen that helped also. Appreciate everything they do there.
The staff were very friendly and helpful. They are very welcoming individuals. My service there was more than satisfied.
Abel Hernandez was very rude
Abel Hernandez was very respectful and rude
Service was excellent! Facility might need to be updated
I love uhaul easy and convinenant
What can I really say? Renting that unit at u-hula is everything I thought it would be. My life is now complete. The guy that rang me up and showed me my unit was very professional and courteous.
Service was excellent!
great costumer service
Staff very friendly and helpful
Great team at U-Haul Ontario, CA location. I want to thank the Manager in particular for his incredible assistance in receiving the return truck and car carrier and in providing temp storage space.
friendly and helpful
Michael was very helpful and assisted me with all my needs. Great customer service
The staff is really friendly they help you with everything there’s storage unit is very clean and spacious would recommend it also affordable
Very helpful, knowledgeable, honest and direct.
We just loved our time there Scooter or Craig I don't remember the name... helped with always a smile.
Thank you!
We’ve had the same storages for over 18 years, & we were’nt treated well worse over the past year. Raising the price twice in one year & disrespectful peps I will be posting how UHaul treats customers
This place evicted me without a letter and im very unhappu for that
Excellent Service
The entire staff was AWESOME!!!!!!!!!!!!!! They made me feel like familia, yet were very professional. Thank you Ontario U-Haul & Storage for EXCELLENT SERVICE and going ABOVE AND BEYOND!!!!!!!
Had some of my most prized possessions stored at Uhaul and I never had a doubt of their safety. I’m grateful for the 2.5 years of affordability, safety, cleanliness, and friendly, helpful staff.
Everyone was very friendly and helpful!
The u haul consultant was cooperative.
She was fine but your customer service when calling in is horrific! Lied to twice n ended up having to pay 33.00 for 1/4 tank of gas! NEVER will I use u again and I will alert others!!
N/A
I was promised a call back by the area gm on Monday 10/1 and I still haven’t received it. I paid for a service and did not receive it. I will be selecting fraud on the uhaul charge for my credit card.
Received items from my pod with ease. Pod was put away overnight for safety.
The unit I requested or reserved is not available yet!
Angel Navarro was the kindest, wonderful customer rep I've probably ever dealt with. He was great!
M
There was an issue with our UBox being able to be transported, but they were nice and worked with us to find a different solution so our move was not too delayed.
The facility said that they had an elevator to the upper units,both on website and on the building outside.It doesn't.The manager lied straight to me saying there was 24hr access to the unit.Yes lied.
Still waiting for my call back from a manager 1 week late
Keep up the good work
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