Customer Reviews for U-Haul Moving & Storage of Ontario

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Ontario

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Michael C.
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Customer did not leave a comment.

MEGAN A.
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Nothing

Joe S.
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Customer did not leave a comment.

Carlos C.
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Customer did not leave a comment.

Jesus A.
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FELINA R.
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Chris B.
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EDGAR A.
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Fidel T.
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ALEX P.
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MARIO R.
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Put a QR Code to scan in the truck, for people who are dropping the moving truck off after hours, and mention it at the time of rental pickup. I had to make multiple trips back and forth to the truck and around the truck because the website is at the key drop box and that process should have been easy, with clear interactions, but instead took me 10-15 mins and I left irritated about the lengthy process in the dark in a not so good neighborhood. Just an idea to speed up the process and gain better ratings.

ALBAN P.
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very nice trailer

ALONDRA Z.
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experience was great loved the customer service was helped out by Eric had an issue with the truck my family and i rented but problem was fixed immediately overall thank you to the crew

RONALD C.
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Customer did not leave a comment.

Sara B.
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The guys were very helpful, unfortunately at this location locals steal the gas from the trucks, so we waited until a truck became available.

ANTONIO C.
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MEGAN A.
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JOSE L.
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Jorge A.
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Great experience

Rocio H. | Overall Experience |
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Customer did not leave a comment.

JEFFREY J.
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Have employees actually help you check your truck out. They make sure they check you in when you return it. Make sure the inside and outside of the truck is cleaned. Mine had a cord hanging from under it and when I pointed to it the employees completely ignored me. 3 - of them. Lower the mileage price to something affordable. It should not cost 600.00 to rent a wore out truck.

NOE MIGUEL P.
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Last time I rent a uhaul and the service was super and that's because the guy tell if I put more gas vs whatever was there he was going to give 30 dollars back so I did and he did give a 20 dollars off and this time I did the same and he did not give me anything

CESAR H.
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Just placing a sign saying "cleaning and disinfected" in every truck ready for use of new customers.

Bob M. | Overall Experience |
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Inside walls of storage units are made of 1/2" drywall which in some places had come loose allowing someone to reach into the unit next door. If you wanted to you could simply push through the wall. Not at all secure!

LARRY M.
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always a pleasure doing business with you , thank you .

dean F.
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Great location to rent from. I have used it Numerous times. Thanks guys!

ELENA W.
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Customer did not leave a comment.

BESSY C.
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We were suppose to receive a truck with a half a tank's worth of gas. When we received the truck, the gas tank was completely empty. The truck wouldn't even start. The Uhaul employee had to manually pour a gas can's worth of gas just to get the truck to start. We filled the tank with $100 worth of gas to proceed with our move. When I requested to be credited for the $100, I was denied a full refund, since I didn't have a picture of the gas gauge. The manager mentioned that they've had problems with gas being siphoned from the trucks. This is a problem that Uhaul needs to deal with internally, and since they're aware of the problem they should be more diligent and proactive in making sure their trucks are ready to be driven and the gas gauge in their system matches the gas gauge in the truck before the keys are handed to the customer. Moving is exhausting and stressful, yet Uhaul also expects the customer to make sure their trucks are operational. I paid the rental fee plus miles drives, plus gased up Uhaul's truck with $100 worth of gas out of pocket. A $100 extra expense is not something I can afford, and even if I could, why should I be gassing up Uhaul's truck for free. I feel robbed and swindled. Horrible experience. Uhaul should be ashamed the level of service they're providing.

ANTHONY C.
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Customer did not leave a comment.

BRIAN A.
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Every thing is good, just keep doing what your doing.

CARMEN E.
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Customer did not leave a comment.

Steven E.
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Thank you U-Haul staff. Pick up and drop off was a breeze.

Armando M.
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Customer did not leave a comment.

Rev John Z.
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God Bless You All

CARLOS R.
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A bit nicer customer experience at the register.

Oscar Q.
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Customer did not leave a comment.

Gabriela G.
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GERARDO A.
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JORGE N.
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CRISILDA G.
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JIMMIE S.
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JOANNE M.
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MARTY B.
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The van had not be washed, the guy said that they have to clean before use but it didn't seem that clean to me. The cost for a van for a couple hours was way more then I thought it would be. When just needing a van to move something cost that much it isn't really worth it.

OLGA M.
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Customer did not leave a comment.

TENESAH LASHUAN J.
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The only thing I would say is when you reserve a 10” truck they should tell you there's no pull out ramp.

MARLETTE A.
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Customer did not leave a comment.

DIANA E.
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Nothing great customer service!

MEGAN A.
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Customer did not leave a comment.

ISAC J.
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JOSE R.
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Robert S.
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MIGUEL M.
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MIGUEL A.
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Customer did not leave a comment.

Lisa F.
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Egregious COVID-19 Protocols! Ask Customers to remove their PPE To Rent Trucks or Vans. Reference id: 3026906 (Incident #2) 1/18/21

FLAVIO M.
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Customer did not leave a comment.

MEGAN A.
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Customer did not leave a comment.

Eugenia R. | Overall Experience |
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Helen H.
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luis G.
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Tavora V.
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So, 2 hours prior to pickup we get an email to change locations, why two hours prior? 2nd the trailer wires were cut, no fault of the employees but when my wife was there, one guy helping, 3 guys walking around not doing a damn thing, she asked for more help and they didn't do anything; this uhaul location needs new management and more staff on weekends, I've been to a lot of uhauls and this place is terrible for customer service

MICHAEL R.
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I rented a trailer for 24 hours. I returned the trailer in 24 hours and they didn't check it in like they said they did. I had to unhook the trailer myself because their customer service kept saying a person was coming to help and after waiting for 30 minutes, I just did it myself. I went back in to the office to verify there would be no hidden or additional charges. Yet they didn't do their job and standing outside smoking seems to be more important. If you call the facility you get redirected to the customer service line off site and they're no help either. I was informed I would receive a call back from the GM and to keep calling the facility to speak with him. Never received a call back. I have had great experiences with uhaul in the past, but I won't go back to the ontario location again and I will refer friends to avoid it.

Johnny D.
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What I would like to see improved is the sign out procedure for the dolly. The customer should know that to get a rented dolly he or she must pickup from the desk if signing in online. I was not aware of this step when picking up from my location.

TIMOTHY H.
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Although, we did purchase 5 bo es and they didn't give them to us

Alfred S.
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Customer did not leave a comment.

Manuel D.
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Ensure the equipment is suitable for use

PAT F.
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Rental was fast and staff were very friendly

JEFFREY T.
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Very helpful staff

Robert F.
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Customer did not leave a comment.

LISA J.
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Customer did not leave a comment.

CHRISTOPHER C.
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Customer did not leave a comment.

Dan S.
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we asked for a trailer with a lift gate we got one that did not have a lift gate and we did not notice because your representative hooked it up to the truck when we got to our location we had many heavy items that we had to take up over the lip of the back of the trailer The trailer was full of small rocks big rocks all kinds of rocks that scratched the s*** out of our stuff . They were also no furniture movers at your location You had nothing to rent only to buy for $30. Wow guys step it up.

JERRY I.
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Gas cap was missing, they told me gas was above 3/4 when I used the truck it was below 3/4. I put gas to 7/8 of the tank and they said I'll get credit for it but didn't see it on the final bill

ARMANDO T.
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The employees were rude and un helpful. We were told things and later they said they never told us such things. The trailer we used worked perfectly however all of the staff members here are super unprofessional. As soon as I walked in they were rude to me and being smart asses. Every time I asked a question they rolled their eyes and made it seem like such an inconvenience. The booking experience was easy. I would not return just due to the employees.

TIMOTHY A.
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Truck had no gas and would not start. Passenger front signal light was broken. They did have the appliance dolly I reserved two weeks earlier. They forgot to give me and bill me for the mattress covers I reserved. I luckily remembered after I had to wait for them to put enough gas to start the truck. I was there for an hour and 10 minutes and I was the first peron there at 6:50am. The employees opened the door at 7:10am

Mike A.
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Make sure engine light not on

MARTIN H.
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Customer did not leave a comment.

anthony H.
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My only complaint is that the car dolly I was given lacked lubrication of the ratcheting mechanism. I had to spray it with some wd40 to get the ratchet to operate smoothly. It also would have been nice if the attendant hooking up the car dolly to my truck had ran me through a quick course on how to use it instead of pointing to the instruction sticker on the dolly fender.

VERONICA L.
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Paid too much for the Uhaul, especially since I only drove it to and from the Uhaul facility. I only rented the Uhaul to hold boxes over night. Not moved at all.

DEVIN W.
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Customer did not leave a comment.

TERRY L.
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LETICIA M.
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Excellent customer service.

JEREMY E.
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Customer did not leave a comment.

DANIEL Z.
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MARK P.
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FRANCISCO F.
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You're already doing it! Thank you.

JORGE N.
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I walked by a group of employees smoking and walked into an empty office. After standing there for 5 mins, I went out and asked if there was a person in the office, the group broke up and somebody walked in to help me. After finishing in office I walked back to where the trailers were and no employee out there was wearing a mask. The guy who hooked up by trailer wore no mask the entire time he helped me, I dont think he even had one. When I returned the trailer, I was walking to office past another group of employees smoking with no mask and one asked if I was dropping off to which I said yes. The employee said they would help me by my truck no need to go in office. I went to my truck and waited but apparently the employee never told no one I was waiting back there. After about 5 mins someone else noticed me and came to help me. I noticed an employee in a customers car driving it with no mask or gloves after hitch installation, did not clean it after. This location was my go to but it was not a pleasant experience this time around. Employees seem to just sit around and smoke most of the day and if they were not in office they are not wearing mask. Please do something about this unsafe environment

MARK L.
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Although I had an open location drop off on my contract somehow lines got mixed up and this was not the location. Because of the politeness and positive attitude of this employee at this location I was able to drop here for a few dollars extra which made up for some internal mistake

CASANDRA M.
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Customer did not leave a comment.

KENNETH R.
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Don't pester customers to bring back equipment early. We have 24 hours. Please respect that time

HAILU H.
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They have a satisfying service except not available the equipment I ordered online.

JAMES T.
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Customer did not leave a comment.

WINNIFER E.
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Customer service is a zero.

JESUS M.
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Customer did not leave a comment.

LARRY B.
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Customer did not leave a comment.

Frank G.
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Kyle A.
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Just a little heartbroken that I couldn't get my van this time. I guess out of state residents can't rent the van. Lol, but I did great in the box truck. I was wondering if next time if I could pay a garbage fee for cardboard waste. But that's all I could think of. I love u-haul.

J J N.
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Customer did not leave a comment.

Joseph R.
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As far as employees and actual store not much. And can't do much about the neighborhood

Jesse P.
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Good service

ARTURO D.
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Waiting time

JACKIE P.
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The service picking up and the return was great it was fast and the reps were very friendly and helpful.

jaela c. | Overall Experience |
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Customer did not leave a comment.

mary R.
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Customer did not leave a comment.

JESUS O.
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Customer did not leave a comment.

NGOZI A. | Overall Experience |
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I'm deeply grateful for your help and service. I'm grateful for the efforts taken to create an environment that allows us ALL to have a place to store our treasures and valuables. Thank you! Happy holidays May your business and family success be blessed beyond measure 🙏

STEPHEN A. | Overall Experience |
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Customer did not leave a comment.

Shavina Y. | Overall Experience |
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Customer did not leave a comment.

DEVIN Z. | First Impressions |
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Customer did not leave a comment.

Portia S. | Overall Experience |
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The manager at this location was very helpful and a very nice person who took time to serve and help customers with respect. Re storages: Cost was high, and indoor units tend to be smaller and difficult to load and unload.

Marie L. | Overall Experience |
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They tried to charge me for an extra month after I moved out five days early. Actual move out was July 10, 2020... The charge was July 15... I don't think it was intentional, they apparently did not check the unit.

Kylyn S. | Overall Experience |
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Good cpol place

Michael P. | First Impressions |
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Customer did not leave a comment.

Evelyn A. | Overall Experience |
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Customer did not leave a comment.

JAMILL F. | First Impressions |
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Everyone was very helpful here. Daniel really helped me out when I first arrived at the storage site. Even though he was busy, he was still was able to help me get my truck checked in. Thank you Daniel and thank you to the other gentlemen that helped also. Appreciate everything they do there.

Kyiera H. | Overall Experience |
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Customer did not leave a comment.

Kyiera H. | First Impressions |
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The staff were very friendly and helpful. They are very welcoming individuals. My service there was more than satisfied.

Monica R. | Overall Experience |
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Abel Hernandez was very rude

Monica R. | First Impressions |
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Abel Hernandez was very respectful and rude

long b. | Overall Experience |
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Service was excellent! Facility might need to be updated

GINA R. | Overall Experience |
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I love uhaul easy and convinenant

Steven G. | First Impressions |
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What can I really say? Renting that unit at u-hula is everything I thought it would be. My life is now complete. The guy that rang me up and showed me my unit was very professional and courteous.

long b. | First Impressions |
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Service was excellent!

GINA R. | First Impressions |
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great costumer service

Arthur R. | Overall Experience |
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Staff very friendly and helpful

Steven S. | First Impressions |
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Great team at U-Haul Ontario, CA location. I want to thank the Manager in particular for his incredible assistance in receiving the return truck and car carrier and in providing temp storage space.

Aaron T. | Overall Experience |
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friendly and helpful

Walter C. | Overall Experience |
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Michael was very helpful and assisted me with all my needs. Great customer service

fifita N. | First Impressions |
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The staff is really friendly they help you with everything there’s storage unit is very clean and spacious would recommend it also affordable

Kevin W. | First Impressions |
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Very helpful, knowledgeable, honest and direct.

karesh desiree f. | First Impressions |
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We just loved our time there Scooter or Craig I don't remember the name... helped with always a smile.

CHRISTINA S. | Overall Experience |
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Thank you!

RUSSELL J. | Overall Experience |
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We’ve had the same storages for over 18 years, & we were’nt treated well worse over the past year. Raising the price twice in one year & disrespectful peps I will be posting how UHaul treats customers

Teresa b. | Overall Experience |
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This place evicted me without a letter and im very unhappu for that

GINA R. | Overall Experience |
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Excellent Service

POLITA C. | Overall Experience |
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The entire staff was AWESOME!!!!!!!!!!!!!! They made me feel like familia, yet were very professional. Thank you Ontario U-Haul & Storage for EXCELLENT SERVICE and going ABOVE AND BEYOND!!!!!!!

Robert V. | Overall Experience |
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Had some of my most prized possessions stored at Uhaul and I never had a doubt of their safety. I’m grateful for the 2.5 years of affordability, safety, cleanliness, and friendly, helpful staff.

Crystal G. | First Impressions |
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Everyone was very friendly and helpful!

cyril o. | Overall Experience |
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The u haul consultant was cooperative.

sonja r. | Reservation |
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She was fine but your customer service when calling in is horrific! Lied to twice n ended up having to pay 33.00 for 1/4 tank of gas! NEVER will I use u again and I will alert others!!

Collette W. | Reservation |
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N/A

Keith L. | Overall Experience |
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I was promised a call back by the area gm on Monday 10/1 and I still haven’t received it. I paid for a service and did not receive it. I will be selecting fraud on the uhaul charge for my credit card.

Samantha N. | Overall Experience |
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Received items from my pod with ease. Pod was put away overnight for safety.

Berner G. | Reservation |
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The unit I requested or reserved is not available yet!

palvinder j. | Overall Experience |
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Angel Navarro was the kindest, wonderful customer rep I've probably ever dealt with. He was great!

Athena G. | Reservation |
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M

Andrea K. | Overall Experience |
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There was an issue with our UBox being able to be transported, but they were nice and worked with us to find a different solution so our move was not too delayed.

Daniel W. | Overall Experience |
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The facility said that they had an elevator to the upper units,both on website and on the building outside.It doesn't.The manager lied straight to me saying there was 24hr access to the unit.Yes lied.

Shannon K. | Overall Experience |
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Still waiting for my call back from a manager 1 week late

Tom B. | Overall Experience |
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Keep up the good work

No reviews have been submitted for this location.

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