Customer Reviews for U-Haul Moving & Storage of Ontario

6,499 reviews

831 E Holt Bl   Ontario, CA 91761
(Btwn Grove & Euclid)

(909) 986-6628

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(909) 986-6628

831 E Holt Bl
Ontario, CA 91761
(Btwn Grove & Euclid)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

ANTONIO C. 
Rating:
5.0

Customer did not leave a comment.

Eric O. 
Rating:
4.0

All was great and would return again.

vas S. 
Rating:
4.0

Customer did not leave a comment.

MOSES D. 
Rating:
5.0

Your manager on sunday was great

william D. 
Rating:
5.0

Customer did not leave a comment.

Donald S. 
Rating:
5.0

Customer did not leave a comment.

Eugene L. 
Rating:
1.0

Customer did not leave a comment.

ARMANDO G. 
Rating:
5.0

This location has always served me well. Great staff.

Robert S. 
Rating:
1.0

Drop off location said they had no room. They made me drive to a different location to drop off truck.

Steven J. 
Rating:
5.0

Lot guys very helpful and friendly

Ken D. 
Rating:
5.0

Wonderful service

EVA H. 
Rating:
5.0

Customer did not leave a comment.

THACH N. 
Rating:
5.0

Customer did not leave a comment.

MARTIN J. 
Rating:
3.0

The sarcastic and unprofessional approach of the “manager owner” who took care of my reservation stops me from going back to this location again.

Rodrigo V. 
Rating:
5.0

Mas que nada tratar vien al cliente mejorarlos precios.no se que mas pero ami me parese.muy buen servicio y amavilidad

Guillermo E. 
Rating:
4.0

Customer did not leave a comment.

BRIAN F. 
Rating:
1.0

Service was poor, prices changed from quote. Employee was rude and never checked lights or connections. Very unsafe, I checked my own lights and connections.

Daniel R. 
Rating:
5.0

Very helpful ty

Jose F. 
Rating:
5.0

Customer did not leave a comment.

David Richard V. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

genelle C. 
Rating:
5.0

The service was excellent... both customer service representatives from the rental to the return were very friendly and thorough. I appreciate the ease and quickness of renting at this location.

JUAN R. 
Rating:
1.0

Gas gage was wrong recorded it went to put gas and fuel was coming out from under the truck. Took the truck back and the guy at the desk said to call roadside when we brought the truck back. Both clerks were unfamiliar with the stores system as they came from a different store in Fontana. Waited and waited as the lady that was helping me was going back and forth trying to help the other worker. Multiple people were in line having problems with their trucks which made the wait even longer.

Desiree L. 
Rating:
5.0

Can I use my insurance, or do I need to use U HAUL Insurance?

Richard T. 
Rating:
4.0

Good

LUIS G. 
Rating:
5.0

Customer did not leave a comment.

Jack V. 
Rating:
5.0

Very friendly and helpful

John W. 
Rating:
5.0

Customer did not leave a comment.

Stephen G. 
Rating:
5.0

Customer did not leave a comment.

elmer H. 
Rating:
4.0

Customer did not leave a comment.

Gerardo F. 
Rating:
2.0

So many things went wrong with the rental. First, we spent a lot time filling out forms online, and then spent more time with the mandatory follow up phone call. When we checked in, it was liked we hadn't done anything. Second, the personnel at the site were not having a good day, treated us poorly & verbally insulted us. Third, the car trailer was in poor condition. Fourth, we received absolutely zero training on how to utilize the trailer. Fifth, just a bad experience overall...

Rick W. 
Rating:
5.0

I originally called for a storage unit with the return and the guy that helped me out on the phone scheduled me in Ontario to drop off but storage in Pomona. I asked the guy in Pomona if I can do the drop off and storage there and I explained the situation and he said no. Additional to that the storage unit that I was allocated was filthy with trash from the previous users. Needless to say I did not take it. I was late to the drop off wasting time trying to find another unit so I gave up. I found another unit by a competitor and upon the drop off Chris B. greeted me well In Ontario and was very friendly I explained what happened and told me not to worry about the extra day. The customer service between Pomona and Ontario is night and day. I appreciate everyone that helped me in this location.

Vicenta O. 
Rating:
4.0

Customer did not leave a comment.

Andrew R. 
Rating:
5.0

Customer did not leave a comment.

Rodrigo C. 
Rating:
5.0

Customer did not leave a comment.

Denise C. 
Rating:
5.0

NA

Dione T. 
Rating:
5.0

Just keep doing the job you are doing and all your customers would be very happy. We were

Avis B. 
Rating:
5.0

Customer did not leave a comment.

HUGH H. 
Rating:
4.0

Customer did not leave a comment.

Ernesto T. 
Rating:
5.0

Very friendly staff, appreciate it!

Rudy M. 
Rating:
5.0

Everything was great, thanks.

curtis K. 
Rating:
5.0

Service was great

Edgar A. 
Rating:
5.0

Customer did not leave a comment.

Dalila M. 
Rating:
4.0

Customer did not leave a comment.

Karina H. 
Rating:
5.0

Customer did not leave a comment.

Manny M. 
Rating:
4.0

Get another person behind the check in counter, way to slow with only one person.

Rick M. 
Rating:
5.0

THE CUSTOMER SERVICE WAS IMPECCABLE. THE YOUNG LADY PAID ATTENTION TO DETAIL AND MADE THIS RENTAL EXPERIENCE VERY EASY!!!!!

Darrell M. 
Rating:
5.0

Customer did not leave a comment.

ANGEL M. 
Rating:
5.0

Customer did not leave a comment.

ISAAC Q. 
Rating:
5.0

Amazing customer service and very friendly

Jerry J. 
Rating:
4.0

None.

Pete G. 
Rating:
5.0

Customer did not leave a comment.

Guillermo M. 
Rating:
5.0

It is always a pleasure to rent my vehicles from the Manager, Abel and his team. They take good care of me each and every time. Best regards. Robert Swapp

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Stephen Perez C. 
Rating:
3.0

I traveled less than 6 miles, and I was charged $10 for gas. I wasn't told to replace the gas before I brought the pickup truck back. The needle BARELY moved from before to after!!! And where did the employee come up with the $10 figure anyway, just out out of his head??? Is there a science to how much to charge according to the gas needle??? It's the principal, not the money!!! I had the vehicle for less than 2 hours, and less than 6 miles. I moved a SINGLE piece that weighed "84" pounds!!! And then NO reciept after I requested one!!! VERY DISAPPOINTED, Frank Saunders. (909) 684-8393 hfranksaunders@yahoo.com

HAROLD S. 
Rating:
5.0

Everything is already good. Thank You

Richard T. 
Rating:
5.0

Is fine

Edwin R. 
Rating:
4.0

Customer did not leave a comment.

Leslie M. 
Rating:
3.0

Security after hours

Gene M. 
Rating:
5.0

Customer did not leave a comment.

Johnny G. 
Rating:
5.0

Customer did not leave a comment.

Sunday T. 
Rating:
5.0

PLS. GIVE EVERYONE A PAY RAISE!!!! OUTSTANDING & FANTASTIC CUSTOMER SERVICE...ONLY IMPROVEMENTS SUGGESTED IS THAT BREAKFAST BURRITOS & COFFEE BE SERVED FROM 7am to 9am. Thanks! :-)

DENNY C. 
Rating:
5.0

Customer did not leave a comment.

Diana H. 
Rating:
5.0

The staff were all very friendly and kind. That - makes a huge difference. Where prices go up and down, friendly staff are the face of U-Haul to the general public. The Ontario team is to be noted for that.

angelo D. 
Rating:
5.0

Customer did not leave a comment.

fernando S. 
Rating:
5.0

Customer did not leave a comment.

Richard R. 
Rating:
4.0

Much improvement since my last rental a week before this one

Steven F. 
Rating:
4.0

Customer did not leave a comment.

Elijah G. 
Rating:
5.0

No question

JORGE H. 
Rating:
4.0

Customer did not leave a comment.

MOHAMMAD S. 
Rating:
1.0

Make maintaining the equipment for safe operation a priority.

Steven F. 
Rating:
5.0

The clerk was friendly, helpful, quick and easy service. No problems whatsoever, easy no contact process

anne M. 
Rating:
5.0

Customer did not leave a comment.

Randy G. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Great and efficient

Man L. 
Rating:
2.0

Put gas in the truck and at least sweep the back of the truck . The tank was on empty

Anthony C. 
Rating:
5.0

Employees were Very helpful , great customer service.

KIMBERLY M.  |  Overall Experience 
Rating:
5.0

Muy buen servicio

FRANCISCO R. 
Rating:
2.0

Customer did not leave a comment.

Philippe P. 
Rating:
4.0

The night crew that received our truck was excellent !

jerod G. 
Rating:
1.0

Very Bad experience , they charge me 5 gallons for 36 miles , I have a picture for fuel level show that I used less than 5 gallons thry. also gave me truck woth wrong number

Safwat G. 
Rating:
3.0

Wish I was told that there would be an additional fee for the truck.. The man that was behind the counter made me feel that if I didn't get that extra for the coverage, it would be coming out of my pocket.. didn't care for his attitude.. As for the truck , he said it was 1/2 tank, it wasn't correct.. So I left it at the same as I found it.. As for the truck itself, rattled too much at an idle moment.. but it was clean.. As for the price it cost me to take a truck that had Arizona plates on it, was OUTRAGEOUS.. Fuck it's better to invest in getting my own trailer..

Raylene G. 
Rating:
5.0

Customer did not leave a comment.

NAIZHEN Z. 
Rating:
2.0

The trailer I reserved with ramp is no the one I received.

Rene G. 
Rating:
5.0

The two male clerks were friendly & very courteous! Highly recommend this location & will be returning for future purchases.

Riccardo L. 
Rating:
5.0

Customer did not leave a comment.

diana V. 
Rating:
5.0

The customer service was absolutely amazing! Thank you all!

JENNIFER M. 
Rating:
5.0

N/A

April D. 
Rating:
5.0

As far as I'm concerned you are doing a great job. Your employees are nice and very good at their jobs.

Kathy F. 
Rating:
5.0

Customer did not leave a comment.

TERRELL C. 
Rating:
4.0

Customer did not leave a comment.

Debra A. 
Rating:
5.0

Customer did not leave a comment.

Miguel A. 
Rating:
5.0

Good personality smiles excellent

Sheila W. 
Rating:
5.0

Customer did not leave a comment.

jessica C. 
Rating:
5.0

Customer did not leave a comment.

EVELYN S. 
Rating:
4.0

Customer did not leave a comment.

Eric V. 
Rating:
5.0

Customer did not leave a comment.

Sonia Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Megan A. 
Rating:
5.0

This location was amazing!!! The first location was horrible and didn't have my truck or notify me; they did correct it and book me to this location though.

william M. 
Rating:
5.0

Customer did not leave a comment.

RAE L. 
Rating:
2.0

Long wait to get help.

Thomas F. 
Rating:
3.0

Customer did not leave a comment.

LEZAR R.  |  Overall Experience 
Rating:
3.0

The storage units were terrible to access there is no parking to unload everything about this was disappointing and frustrating

Dejai S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JENNIFER M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carol B.  |  Overall Experience 
Rating:
5.0

I would like to say Thank you to all staff member at uhaul location 831 E Holt Blvd ontario ca 91761. They had made my life much easier.

hai duong n.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY M.  |  First Impressions 
Rating:
5.0

Friendly staff. Great price.

Julie L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eugenia R.  |  Overall Experience 
Rating:
5.0

There was a hole on the right hand wall in my storage #2122 which I informed your staff on the premises. He informed me to call and let them know

GABRIELA G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eugenia R.  |  First Impressions 
Rating:
5.0

Manager was cool.

JESUS Y.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Jermaine J.  |  Online Move In 
Rating:
1.0

Customer did not leave a comment.

Rogelio P.  |  Overall Experience 
Rating:
5.0

Staff were awesome specially Eris and Dinis! The call center completely screwed me and reserved a unit that was already taken. Had to drive to a completely different city twice to get a storage unit. This caused me to use up alot of the gas I just put in to return the vehicle. Good thing the general managers are awesome cause this review couldve gone south if it wasnt for them.

Justin m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jenna P.  |  Overall Experience 
Rating:
3.0

The storage facility is not set up to accommodate convenient loading and unloading of items stored

Sherrie M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carol B.  |  First Impressions 
Rating:
3.0

Les daría un comentario de superior pero las áreas de desembarco y embarque no son suficientes (solamente 2 áreas) y los carritos para llevar las mudanzas no son suficientes ni tampoco cómodos 1 flat y 2 con barandas que no permiten transportar cajas ni bolsas

Jose A.  |  Overall Experience 
Rating:
5.0

This was my 2nd time renting a storage unit from U-Haul. I have experience nothing but positive. The staff is friendly, the location is always clean, and most importantly my belongings were safe. My only complaint is that there is no elevator, and I had to load, unload, carry my things up the stairs, load and unload again. I knew what I was getting my self in to when I rented the unit. I was very happy with my over all experience with your location, and staff members. ⭐⭐⭐⭐⭐😉👍

Raul V.  |  Overall Experience 
Rating:
5.0

Parking lot is poorly lit for accessing my unit after office hours. Lots of homeless lingering in the lot and NEXT to the door to the storage area… I felt unsafe. Staff are super friendly and very helpful though

tyler o.  |  Overall Experience 
Rating:
5.0

Staff was amazing

kyle c.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Andy H.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Griselda R.  |  Overall Experience 
Rating:
4.0

There was a lot of people when I arrived, they were very friendly. The building might be old but glad they had affordable prices on the storage units.

Cesar A.  |  First Impressions 
Rating:
4.0

Eric was so helpful, friendly, and nice. The unit was a bit too small for me so I had to get rid of a lot of things.

Deborah M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shannell S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathryn B.  |  Overall Experience 
Rating:
5.0

The weekend team here at this location has always been extremely helpful every visit, and every time I needed helped with something. I will continue to go to this uhaul location because the excellent customer service they provide.

Sarah P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JUAN V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rocio H.  |  Overall Experience 
Rating:
3.0

Inside walls of storage units are made of 1/2" drywall which in some places had come loose allowing someone to reach into the unit next door. If you wanted to you could simply push through the wall. Not at all secure!

Bob M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eugenia R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jaela c.  |  Overall Experience 
Rating:
5.0

I'm deeply grateful for your help and service. I'm grateful for the efforts taken to create an environment that allows us ALL to have a place to store our treasures and valuables. Thank you! Happy holidays May your business and family success be blessed beyond measure 🙏

NGOZI A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

STEPHEN A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shavina Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEVIN Z.  |  First Impressions 
Rating:
5.0

The manager at this location was very helpful and a very nice person who took time to serve and help customers with respect. Re storages: Cost was high, and indoor units tend to be smaller and difficult to load and unload.

Portia S.  |  Overall Experience 
Rating:
3.0

They tried to charge me for an extra month after I moved out five days early. Actual move out was July 10, 2020... The charge was July 15... I don't think it was intentional, they apparently did not check the unit.

Marie L.  |  Overall Experience 
Rating:
3.0

Good cpol place

Kylyn S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Michael P.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Evelyn A.  |  Overall Experience 
Rating:
5.0

Everyone was very helpful here. Daniel really helped me out when I first arrived at the storage site. Even though he was busy, he was still was able to help me get my truck checked in. Thank you Daniel and thank you to the other gentlemen that helped also. Appreciate everything they do there.

JAMILL F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kyiera H.  |  Overall Experience 
Rating:
5.0

The staff were very friendly and helpful. They are very welcoming individuals. My service there was more than satisfied.

Kyiera H.  |  First Impressions 
Rating:
1.0

Abel Hernandez was very rude

Monica R.  |  Overall Experience 
Rating:
1.0

Abel Hernandez was very respectful and rude

Monica R.  |  First Impressions 
Rating:
3.0

Service was excellent! Facility might need to be updated

long b.  |  Overall Experience 
Rating:
5.0

I love uhaul easy and convinenant

GINA R.  |  Overall Experience 
Rating:
5.0

What can I really say? Renting that unit at u-hula is everything I thought it would be. My life is now complete. The guy that rang me up and showed me my unit was very professional and courteous.

Steven G.  |  First Impressions 
Rating:
5.0

Service was excellent!

long b.  |  First Impressions 
Rating:
5.0

great costumer service

GINA R.  |  First Impressions 
Rating:
5.0

Staff very friendly and helpful

Arthur R.  |  Overall Experience 
Rating:
5.0

Great team at U-Haul Ontario, CA location. I want to thank the Manager in particular for his incredible assistance in receiving the return truck and car carrier and in providing temp storage space.

Steven S.  |  First Impressions 
Rating:
5.0

friendly and helpful

Aaron T.  |  Overall Experience 
Rating:
5.0

Michael was very helpful and assisted me with all my needs. Great customer service

Walter C.  |  Overall Experience 
Rating:
5.0

The staff is really friendly they help you with everything there’s storage unit is very clean and spacious would recommend it also affordable

fifita N.  |  First Impressions 
Rating:
5.0

Very helpful, knowledgeable, honest and direct.

Kevin W.  |  First Impressions 
Rating:
5.0

We just loved our time there Scooter or Craig I don't remember the name... helped with always a smile.

karesh desiree f.  |  First Impressions 
Rating:
5.0

Thank you!

CHRISTINA S.  |  Overall Experience 
Rating:
1.0

We’ve had the same storages for over 18 years, & we were’nt treated well worse over the past year. Raising the price twice in one year & disrespectful peps I will be posting how UHaul treats customers

RUSSELL J.  |  Overall Experience 
Rating:
1.0

This place evicted me without a letter and im very unhappu for that

Teresa b.  |  Overall Experience 
Rating:
5.0

Excellent Service

GINA R.  |  Overall Experience 
Rating:
5.0

The entire staff was AWESOME!!!!!!!!!!!!!! They made me feel like familia, yet were very professional. Thank you Ontario U-Haul & Storage for EXCELLENT SERVICE and going ABOVE AND BEYOND!!!!!!!

POLITA C.  |  Overall Experience 
Rating:
5.0

Had some of my most prized possessions stored at Uhaul and I never had a doubt of their safety. I’m grateful for the 2.5 years of affordability, safety, cleanliness, and friendly, helpful staff.

Robert V.  |  Overall Experience 
Rating:
5.0

Everyone was very friendly and helpful!

Crystal G.  |  First Impressions 
Rating:
4.0

The u haul consultant was cooperative.

cyril o.  |  Overall Experience 
Rating:
3.0

She was fine but your customer service when calling in is horrific! Lied to twice n ended up having to pay 33.00 for 1/4 tank of gas! NEVER will I use u again and I will alert others!!

sonja r.  |  Reservation 
Rating:
4.0

N/A

Collette W.  |  Reservation 
Rating:
1.0

I was promised a call back by the area gm on Monday 10/1 and I still haven’t received it. I paid for a service and did not receive it. I will be selecting fraud on the uhaul charge for my credit card.

Keith L.  |  Overall Experience 
Rating:
5.0

Received items from my pod with ease. Pod was put away overnight for safety.

Samantha N.  |  Overall Experience 
Rating:
2.0

The unit I requested or reserved is not available yet!

Berner G.  |  Reservation 
Rating:
5.0

Angel Navarro was the kindest, wonderful customer rep I've probably ever dealt with. He was great!

palvinder j.  |  Overall Experience 
Rating:
5.0

M

Athena G.  |  Reservation 
Rating:
4.0

There was an issue with our UBox being able to be transported, but they were nice and worked with us to find a different solution so our move was not too delayed.

Andrea K.  |  Overall Experience 
Rating:
1.0

The facility said that they had an elevator to the upper units,both on website and on the building outside.It doesn't.The manager lied straight to me saying there was 24hr access to the unit.Yes lied.

Daniel W.  |  Overall Experience 
Rating:
1.0

Still waiting for my call back from a manager 1 week late

Shannon K.  |  Overall Experience 
Rating:
5.0

Keep up the good work

Tom B.  |  Overall Experience 
No reviews have been submitted for this location.

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