Customer Reviews for U-Haul Moving & Storage of Orange City

7,069 reviews

2395 S Volusia Ave   Orange City, FL 32763
(Enterprise Rd & Us Hwy 17-92)

(386) 228-3113

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(386) 228-3113

2395 S Volusia Ave
Orange City, FL 32763
(Enterprise Rd & Us Hwy 17-92)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Everything was great and Mrs. Phyllis did a wonderful job

CHRISTOPER Y. 
Rating:
5.0

Corrine and Eddie are excellent representatives of U-Haul. I will not hesitate to use U-Haul next time i need a trailer or truck.

JAMES K. 
Rating:
1.0

Great service!!!

JEREMIAH S. 
Rating:
5.0

Ashley is AMAZING!! Definitely an asset to your organization.

ALEEM K. 
Rating:
5.0

I only rent from this store and not other, smaller sites. Trailer also had new tires which gave me a sense of comfort too.

JOSEPH B. 
Rating:
4.0

Check-in confirmation e-mail vs. word of the agent. There was confusion on whether I turn the trailer in on time or not. The issue was resolved, but required follow up visit.

Stephen I. 
Rating:
5.0

Customer did not leave a comment.

Cindy L. 
Rating:
5.0

Even though there was a line to drop off, it was quick and very efficient.

Kimberly N. 
Rating:
5.0

Everything was just great

DANNY R. 
Rating:
5.0

Customer did not leave a comment.

Lauren N. 
Rating:
3.0

Customer did not leave a comment.

Ruben D. 
Rating:
4.0

Customer did not leave a comment.

JEFFREY R. 
Rating:
5.0

Customer did not leave a comment.

LOIS R. 
Rating:
5.0

Customer service at this location was absolutely awesome!! They made everything very easy! We will definitely recommend them and use them again.

COLTON S. 
Rating:
5.0

Customer did not leave a comment.

JOEL M. 
Rating:
5.0

Customer did not leave a comment.

ERICK B. 
Rating:
5.0

Customer did not leave a comment.

NELSON R. 
Rating:
5.0

Customer did not leave a comment.

SEEWNARINE S. 
Rating:
5.0

Very efficient and well managed. Quick and easy.

RICKY R. 
Rating:
5.0

Friendly environment very helpful. Got me exactly the equipment I needed for towing.

CHARLES A. 
Rating:
5.0

No comment

ROCCO L. 
Rating:
5.0

No comment Great

ROCCO L. 
Rating:
4.0

Customer did not leave a comment.

ANTHONY N. 
Rating:
4.0

Customer did not leave a comment.

JOSE T. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
5.0

Phyllis and the team at Orange City location are awesome. Went there first to get a hitch only to find out my truck has toeing capacity, so I only needed a ball and harness. That's honesty. Then added an extra day no charge due to my schedule. Can't say enough about her and her team. Thank you for going above expectations.

CHRISTOPHER D. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Customer did not leave a comment.

John N. 
Rating:
4.0

I was disappointed in that we never used our unit and had not had it for even a week and yet could not get a refund ! I've used u haul so many times over the years without an issue.... and now; you feel the need to Nickel and dime people over storage rent, when I've never even put a lock on the door. I'll think twice in the future.

mark g.  |  Overall Experience 
Rating:
5.0

I have rented from them previously and very thorough. I was able to rent the vehicle needed and get on my way, while they provided the steps to complete on my phone.

WILLIAM M. 
Rating:
5.0

Excellent place

BRYSON K. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL A. 
Rating:
5.0

It was a good experience! The staff was very helpful.

WILLIAM C. 
Rating:
3.0

There was an extra charge in my credit card. When Jordan gave me my receipt it said uhual charged me $77 n some change but my account said uhual charged me $89. When i asked to check no one new the answer and basically stole my money.

ROBERTO D. 
Rating:
5.0

Phyllis and Garcia and ficco were great.. not be ha in that my reservation for this week y were not met and now I have to drive to Sanford which is well out of my way in the morning

NORMAN M. 
Rating:
5.0

Customer did not leave a comment.

JOYCE S. 
Rating:
5.0

The staff here are exceptional. Always have what I need and it is so easy to rent and return. This store should be a model to all UHaul locations.

GREG S. 
Rating:
3.0

Customer did not leave a comment.

Anthony R. 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN F. 
Rating:
5.0

All around a great experience everyone is very personable and nice.

ANGELA W. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA H.  |  Overall Experience 
Rating:
5.0

I have been using this location for years. Always professional and caring. Great pricing and they always help loading the trailers to your hitch.

JOSEPH K. 
Rating:
5.0

Nothing. We pulled in and your employee had us checked out in probably 5 minutes. A receipt was waiting in our inbox when we got home.

James S. 
Rating:
5.0

Very easy to work with.

MICHAEL P. 
Rating:
5.0

Everything was excellent - AND staff were pleasant professionalS to work with.

Janet C. 
Rating:
4.0

These guys are GREAT

JAMES M. 
Rating:
5.0

Everything was great and everyone was very helpful.

Edwin B. 
Rating:
5.0

Everything was great nice and easy no problems whatsoever

DANNY R. 
Rating:
5.0

Maybe going over the drop of process quickly as you pick up the equipment. I personally dropped off the keys not knowing I had to take pictures of the odometer beforehand.

MELVIN A. 
Rating:
4.0

Customer did not leave a comment.

ELAINA D. 
Rating:
5.0

Very friendly and helpful.

ELIZABETH M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT R. 
Rating:
5.0

First location stood my up came to Tia one and was smooth sailing

TRENTADE M. 
Rating:
5.0

Customer did not leave a comment.

SHEILA H. 
Rating:
5.0

I had to give the yes button to push in reference to the equipment condition because I didn't wanna quite go all the way to the no, I rented a truck merely for an in town local color it was not very clean and it did not handle very well in traffic, I understand the local rotation truck, it's a truck they will not send on a one-way trip out of state because it has a lot of miles etc., but his truck was quite a handful LOL, only a minor annoyance, I've been driving trucks a long time, it didn't phase me, but I could see how a novice would be very uncomfortable, great Location, nice staff people

RICHARD C. 
Rating:
5.0

Place is great

Christopher D. 
Rating:
5.0

Customer did not leave a comment.

PAUL D. 
Rating:
5.0

Customer did not leave a comment.

Randall S. 
Rating:
5.0

Always a pleasure to go there and rent equipment.

DOUGLAS C. 
Rating:
5.0

Customer did not leave a comment.

SYLVIA M. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE N. 
Rating:
3.0

Very busy store

KATHLEEN O. 
Rating:
4.0

Credits: The vehicle was clean and ready for pickup on arrival. I needed more time and assured of no additional charge within the 24 hour window, though I original reserved it for 4 hours; the staff on duty were helpful with final check in process and handed me a receipt. Improvement: This is probably at policy level, but the check out process of the vehicle, with the phone app, takes approximately 30 minutes, with inspection, taking pictures, odometer and tank readings. The clock on the reservation should not start running until this process is complete. Furthermore, the vehicle is still on company property. This can create unforeseen anxiety on a customer to meet the return time agreed upon unless extended. Thank you.

James R. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Awesome location and friendly people. Please do yourself a favor and go out of your way for this dealership .

JOSEPH S. 
Rating:
5.0

Customer did not leave a comment.

Eulalia R. 
Rating:
5.0

Customer did not leave a comment.

ERNEST C. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL P. 
Rating:
5.0

Customer did not leave a comment.

JOHN G. 
Rating:
2.0

I can't really say it was Orange City's fault that the truck I rented broke down so I don't want to put them down for something they didn't have any control of. The staff at Orange City is top notch! Super friendly and helpful with making sure I had the best plan.

SCOTT S. 
Rating:
5.0

Everything was superb!

DEBORAH S. 
Rating:
4.0

Customer did not leave a comment.

CLIFFORD S. 
Rating:
5.0

Customer did not leave a comment.

CLAUDIA B. 
Rating:
5.0

Great place to rent U-Hauls.

Jim R. 
Rating:
3.0

I paid a month, took the items out two or three days after I made the second payment and no money was refunded. I think that is unfair.

Natividad M.  |  Overall Experience 
Rating:
5.0

Driver side of door can use some maintaining. Yes, everyone in this location was excellent in customer service. Thank you

maria E. 
Rating:
4.0

Total rip off in gasoline $46 for a 24 mile total trip

BRUCE F. 
Rating:
4.0

The inside of the windshield needed to be cleaned before the truck was given to the customer

HARRIS C. 
Rating:
4.0

Customer did not leave a comment.

EDDIE S. 
Rating:
4.0

Customer did not leave a comment.

THERESA M. 
Rating:
4.0

Customer did not leave a comment.

Rhonda V. 
Rating:
5.0

I have 2 storage units at the Orange City lot.. I've rented several uhaul's the past few months and the staff here is wonderful...always takes time to help...doesn't rush you out the door...always there to answer questions...just an overall nice setup!!!

JOLEEN M. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN W. 
Rating:
5.0

Everyone Inencountered was always friendly and professional!!! I felt secure being there and knew my stuff was secure. If I find myself ever needing storage I will be back!!!

Tammy B.  |  Overall Experience 
Rating:
4.0

We experienced a flat tire due to valve stem issue; then the "check engine light" came on and required 2 plus hours of work until 10 PM! The repairman changed a spark plug and gave us antifreeze. The check engine light came on again and required us to use the remainder of the antifreeze. This truck was not road-worthy for such a long trip up the Eastern seaboard.

DAWN T. 
Rating:
5.0

Customer did not leave a comment.

Jim R. 
Rating:
5.0

You have a great staff in Orange City. Very helpful, very polite, quick to respond.

LARRY H. 
Rating:
5.0

Very great customer service

Lilia M. 
Rating:
4.0

Walk through training of equipment. Although I had rented a towing trailer in the past and knew how to use it, the technician just hooked it up to the truck and said I was ready to go. He should have asked if I knew how to use it or should have offered a quick training on how to secure a vehicle to it.

STEVE D. 
Rating:
5.0

Nothing really I think your service was fantastic

JOSEPH H. 
Rating:
5.0

Everything went surprisingly well. At pick up, and return both.

CARL J. 
Rating:
4.0

Frustrating and disappointed that I was told my rental would be $350 over the phone, but was charged $445 in total. More clarification would have been nice.

MATTHEW V. 
Rating:
4.0

Had to drive to this location because the first one (car factory) was empty and personnel said they don't take uhaul anymore.

Luca C. 
Rating:
5.0

Customer did not leave a comment.

KENNETH V. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY A. 
Rating:
4.0

Always prompt on greeting you upon your arrival and courteous.

ARTHUR M. 
Rating:
5.0

was disappointed could not get help to move the heavy items

SIDNEY ISSAC R.  |  First Impressions 
Rating:
5.0

offer unloading help n have strong arms n backs n legs readily available

SIDNEY ISSAC R. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

CESAR M. 
Rating:
4.0

The lady at the front desk was so helpful had a very pleasant smile

Mary A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

daniel P. 
Rating:
5.0

Continue the great service!

RICHARDE A. 
Rating:
5.0

Very nice people

KAREN F. 
Rating:
5.0

Customer did not leave a comment.

daniel i.  |  Overall Experience 
Rating:
5.0

Everybody there was great. I rented a car hauler in addition to the 26 foot truck and got average 9.1 mpg to South Carolina fully loaded. The truck had bluetooth which worked out well for phone calls and using spotify. The cruise control came in handy.

ANDRE D. 
Rating:
5.0

Customer did not leave a comment.

Joe W. 
Rating:
5.0

Customer did not leave a comment.

JESSE P.  |  First Impressions 
Rating:
5.0

We have rented storage spaces at this location for 19 years and have always been pleased with the property and management. Very friendly and helpful. The property is always well- kept and secure.

MICHAEL V.  |  First Impressions 
Rating:
5.0

ALL the staff went out of their way to assist, This location is very busy and constantly on the move and never showed how overwhelmed they are. I must say U HAUL should be very proud to hang their name on this location and TEAM players

robert c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tawani C.  |  Overall Experience 
Rating:
5.0

Excellent customer service, very clean and always seems to be a very safe area. I buy all my boxes from this location for my business. Always in stock

GINA S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charlene M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ryan h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debra S.  |  Overall Experience 
Rating:
5.0

Staff helpful and friendly. Phyliss especially. Great experience !

Arthur Y.  |  Overall Experience 
Rating:
4.0

trouble with doing things on the internet, had to call on the phone

James s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James T.  |  Overall Experience 
Rating:
5.0

I wish I could remember her name but the beautiful young woman who helped me was awesome. She made me feel very comfortable with her laid back personality and friendly attitude. If you read this, thank you again for helping my sister and myself out yesterday. We really appreciate it :)

Tiffany a.  |  First Impressions 
Rating:
3.0

We were told that we were renting a covreed outdoor space with. It turns out that the electricity is nly on for a few hours at a time. If we were to turn on the small refrigerator in the RV to put food in prior to a trip, we would have had a real problem to find that it had not been running. Also, our space was not as long as it should have been because the renters behind us encroached upon ou space. Otherwise it is a nice clean space.

Ralph M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elmer L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian S.  |  First Impressions 
Rating:
5.0

GREAT customer service!! As crazy as it was so busy Phyllis was the best handling ten things all at once while treating us as #1

robert c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

christopher y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

wanda b.  |  First Impressions 
Rating:
5.0

Excellent Service

brenda f.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Mark H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel P.  |  First Impressions 
Rating:
1.0

Terrible and made everything difficult.

Kaitlin C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AUGUSTUS S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tawani C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Arthur Y.  |  First Impressions 
Rating:
5.0

Phyllis and Corrine are very courteous, polite and friendly, professionals doesn’t define them Experts is better stated and took care of everything before I even arrived!!!! Highly recommended!!!!

chester c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LADAWN I.  |  First Impressions 
Rating:
3.0

The price of the unit was more than advertised in the store

Paul M.  |  First Impressions 
Rating:
5.0

Very nice staff, and emoloyees. They made that part of the move non stressful. I would recommend this site to everyone that is close.

Mark K.  |  Online Move In 
Rating:
5.0

The staff is always friendly and professional. The facility is always clean and well maintained.

Tammy B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LETA T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ann L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Lymary M.  |  Online Move In 
Rating:
5.0

The staff has been very helpful and professional each time I've rented equipment.

Osker D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gloria H.  |  First Impressions 
Rating:
5.0

The employees we're very professional, very helpful .

cynthia n.  |  First Impressions 
No reviews have been submitted for this location.

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