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William LaneCustomer Reviews for U-Haul Moving & Storage of Orange Park
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It took forever
Darryl SochaGreat staff and management. Love this location, they're always so helpful. P
Patricia PratzGreat service!
Joseph ColemanThe person working behind the desk was very pleasant and helpful.
ELMER NUNESIt was always a problem with management
Sharika Young | Overall ExperienceThe staff was very friendly and helpful getting me what i needed. The only thing i didn't like is U-hauls new policy changes regarding having to have someone validate who I am. My license and credit card information should be enough as it was before. I do understand why U haul added this requirement but, most of us are not criminals with the intent on not returning or stealing your equipment and we should be treated like we are.
eric larsonWell I told the lady what I needed to move and she told me a 20 ft truck would be big enough. It was not. We could not get everything in there. So now im faced with renting again to get the rest. She should have offered me the larger truck.
dixie wilsonQuick service got me in and out and everything worked properly. Couldn't ask for more.
Robert HaskellTires on the trailer had to be aired up before we could load.
Aaron BrittLate to check in, lack of staff. Argue about fuel level. Not recommended.
Igencio herreraStaff was very friendly and helpful. Kaylee was especially helpful in getting us everything we needed at the best price possible.
kenneth johnsonBetter instructions for where to park the vehicle after hours. It's a bit difficult to get good photos of the vehicle at night in the rain.
Eddie FlowRude
Miata SmithThe manager was extremely helpful and accessible. I wouldn’t change anything. Thank you!!!
Ronald BertrandFriendly and helpful staff
Philip TysonDrop off was exceptional because it was dark and rainy but the staff worked efficiently, letting us get on our way as quickly as possible.
Sally MarksNothing
Tom KuhnThey took over 15 mins to even acknowledge that I was there. They kept sending me to the back eith the truck to turn in with no employee there. Had to do this 3 times before they would help. Wasted my time and was not acceptable. Customer service was NOT good
Kyle BryantJavon was awesome. Great personality and better customer service. Team did a great job getting me in and out.
Bobby RobinsonEveryone was great and I got a installation the very next day. All was explained and it looks great. Now we can bring our bikes and not have to pay for rentals anymore. The hitch will pay for itself in no time.
dennis abbottVery friendly experienced people.
Dale DuffyThe staff at this location are always helpful and professional. I appreciate they are very friendly and remind us to get tape or labels etc when we rent from them. I have used this location 4 or 5 times now whether we are just renting a trailer for a few hours or a truck this is our first stop.
Melinda GREENEINVENTORY OF LARGER TRAILERS NEED TO BE INCREASED. EVERY TIME I COME TO RENT A TRAILER ONLY THE SMALLEST IS AVAILABLE
DEEVID MILLERNo suggestions now
Paul YelvertonQuick and easy pick up and return. Great staff
James PhillipsTyler was an awesome young man.
Karri HillExcelente muy bueno !!
jorge acuaFast friendly service! Employee went over operation features after installation, and asked if I had any questions. Highly recommend this location.
Kevin McDanielI experienced impeccable customer service!
BRIANNA JORDANVery knowledgeable and helpful personnel here. Explains everything as we questioned it. Installation was on time as offered. Thank you!!
Terry WoodhamI don't know because everything was good I was sure thing was good 💯😊
CHARATEY GUERNSEYNothing, Christian was awesome!!
charlas cain-buttsChristian was alsome, we drove from Indiana to pickup stuff from storage and we reserved a trailer from the another location but they where having computer problems so came to the Blanding location hoping to get a trailer and Christian made it happen. We weren't able to get into our storage unit because not having the right key. Christian checked on us to make sure we didn't need anything. While trying to get lock open. For all the problems we where having Christian made our day better.
MICHAEL BUCKLEY | Overall ExperienceFrom the lady up front to the hooker upper and unhooker, I was very impressed. Well run facility.
JOHN ACKERMANI rented a 5 by 8 trailer and it was a one way trip. They gave me a drop off that did not exist and the phone number was not a real number. When I contacted where I rented from after being put on hold for hours they acted like it was my problem and did not offer to help find another drop off.
Donna HernandezThe truck smelt bad in the back and also had a dolly/huge bag that was in there and I didn’t select to use those so they were in the way the whole time. I also called and was put on hold for over 20 mins till I just gave up.
Jessica OlsonFriendly courtous helpful staff
Albert Johnsongood service!!!
alvester samuelExcellent and expedient service
Neville ChristianStaff was very helpful and friendly
JAMES ROSS | First ImpressionsI used my CashApp to pay, and it was like $62. But because of was CashApp, I had to put $100 down, and was told I’d be refunded after the fact. Haven’t seen that refund yet.
david morseIn and out efficiently. Helpful staff.
Michael FerrellWhen I was locking up the truck tonight I've been over the seat to see if anything was under the seat and the key fell out of my pocket onto the passenger side seat and I locked the vehicle and reached into my pocket and looked in and there was the key laying on the seat in the dark so just want to let you know that in the morning somebody should go out and get that key I took a picture of it laying on the seat.
John TeasdaleI ordered for Middleburg had to pick up in orange park
Robert BirchProfessional and clean. Friendly and prompt service. Work completed timely and professionally.
Lewis HarperCharged 44 dollars in gas fees, and the picture I was sent as "Proof" was an angled photo which caused the needle to appear lower. Very predatory
Johnna MullisEs bueno que todo comercio tenga personal bilingue.. ya que la diversidad de nacionalidades es una realidad. Ademas.. el personal siempre deve recordar ser amable ya que muchos clientes no entienden este proceso ya sea por que es la primera vez que lo utilizan o por la sencillez del idioma. El proceso de retorno del camion fue sencillo ya que había personas en el establecimiento, pero uno de ellos (señor banco mayor) no fue muy amable al tratar de educarme o explixarme que no era enderezar realizar el proceso de la aplicación ya que había personal para realizar el trámite. Y realizo el review en español para que quede claro que los latinos también buscan de este servicio y muchas veces por falta del idioma prefieren callarse y no expresar las situaciones queles puedan ocurrir.
monica rodriguez2nd time using this location
jerald KnightLast time we used this location, they were excellent. This time, we went inside to get the Uhaul and no one was in the building. We waited more than 10 minutes before someone came in and it looked like they had been on a break. The young man was not very knowledgeable about the different insurance protections and told us where the truck was parked instead of bringing the truck around as they did before. We could not get the app to work and had to go back inside a couple of times for help. Overall, it took us an hour to pick up the truck and get started and the truck had only 1/4 of a tank of gas and we had to immediately get gas. Also, the credit card machine was not working and he had to manually enter the card. There was really no customer service except for the young lady that was there. She was very helpful once she came inside. They were very short handed.
amy fischerThe front counter representative, I think Kaylee, was fantastic. She solve an issue right with excellent customer service. Great experience!
Michael CummingsExplain all taxes and fees.
Rosa Brown-ClarkLots of roaches in the facility
URANIA RANSOM | Overall ExperienceI fill safe & Confidence with my Uhaul storages because my location is Super Amazing! Shout out to the Workers there & Special thanks to Kayla
Loretta Maddox | Overall ExperienceThe staff were friendly
THOMAS CALAHAN | First ImpressionsChristian J was helpful. A young man with locs helped me to my car; I didn’t catch his name. He was pleasant , friendly and respectful.
LATOSHIA BRINSON | First ImpressionsOnly issue is the sliding doors need to stay open longer. I'm a senior with disability and I can't move fast enough to go from keypad to pushing cart inside. Then it closed too quickly and had to try again. Very frustrating and time consuming
PRISCILLA DREW | First ImpressionsRates and fees are little too high.
Ezra Graham | Overall Experienceexcellent, almost a full year with U-haul I had no problems, when I took my move out of storage I found everything in good condition as I stored it, I used the transportation service to store my things and to take them to the place I moved. Everything was very good. Thank you so much.
Stella Escobar | Overall ExperienceBest storage unit I have used here in Florida. Using the trucks also have been excellent. Staff personnel was awesome. Thank you.
ethel pounds | Overall ExperienceCustomer for over 20 years. Never had issue with storage access. Able to get extra storage unit without a problem if needed
MITZI HOVANCIK | Overall ExperienceToo expensive. The rate hikes over the past three years seemed excessive.
tim simpson | Overall ExperienceThis uhaul is overcharging customers. The managers are not on the same page as employees. Every time I called it was no answer or left on indefinite hold.
OLGA SPANGLER | Overall ExperienceHi. The staff that assisted me were great! Very knowledgeable and kind. My only issue was that, I originally rented a unit, but wound up NOT needing it anymore. I rented it on a Wednesday, found out Thursday evening I wouldn’t need it. I also left to go out of town that Thursday evening and didn’t get back until late Monday night. I never used the Unit AT ALL. All I did was place the lock on the unit as the staff member advised i do. I returned to the office that Tuesday morning (just 6 days later) to cancel the rental. But was NOT given any refund for the rental I wound up not needing or even using. I want expecting a full refund, but to have to pay for an entire month and only technically have the rental space for 6 days is unfair in my opinion.
james payne | Overall ExperienceBrought roaches to my house in the boxes.
Brandy Richter | Overall ExperienceKaylie and the rest of the staff at this location are friendly, professional, great to do business with. The facility itself is always clean and well maintained. I highly recommend it to any one that has storage needs. I will likely reuse it again in the future! Thank you all for being AWESOME!
Anthony Radford | Overall ExperienceOverall it was a good way ti store our excess stuff, and in the future we may use it again!
Renato Sciumbata | Overall ExperienceThe staff were very helpful and approachable!
SIEGMEUNDE LOSINIO | First ImpressionsOnline tool served as a great help on a busy Saturday morning. I was able to get my unit and store my items and go! All while allowing staff to help those that needed an agents help with their needs.
LASHONDA PHELPS | Online Move InWhen we placed the reservation on moving to Florida we had reserved a climate controlled unit. This was not available when we arrived after moving 8 hour so we were left with having to take a non climate controlled unit. the person who checked us in at the time stated that it would be fine-our stuff wouldn't be bothered by the lack of climate control ect.. to be honest. The fact that this part of our reservation wasn't honored was a big part of the rating. Unfortunately, there was an issue with our items and with the price increase since we started renting, it made sense to find a unit elsewhere. I would not recommend this location though largely due to the fact that it is a giant pain to try and get in and out of that lot. Move out day there was a family blocking one of two exits the entire day and made getting in and out very challenging.
Elizabeth Alverson | Overall ExperienceHad problems getting in the first day but the manager handled it and now it not working again but haven’t had time to let them know cause I know they will handle it.
Sabrina Dowdell | Overall ExperienceI got spiders and mold in my unit
CHIVOUN PLANT | Overall ExperienceOne of your guys at the counter wasn’t really friendly, but the ladies were pleasant and competent.
Ryan Williams | Overall ExperienceWelcoming helpful
George Edwards | First ImpressionsThe staff is very rude and unhelpful. Raising prices on a unit several times that was not on the original contract you signed is really poor business. Not even sure this is legal. Was accused of cutting my lock off my unit in broad daylight because I misplaced the key after I was instructed by another staff member to do so since it was my responsibility. Very poor management at this location. All staff needs to attend a people skills class in order to know how to speak to and treat customers.
KAYLEA LOCKLEAR-JEFFERS | Overall ExperienceRude staff
HANS DIETER duncan | Overall ExperienceI love that the unit is open 24/7
Paula Coppage | First ImpressionsI have had family heirlooms in my storage unit for 8 yes while living in Alaska. My sister emptied the unit yesterday. I was paying for an a/c climate controlled unit. My wooden furniture was covered in GREEN MOLD! And! It was NOT air conditioned! I am LIVID!! The furniture pieces ar over 60 years old! They’re ruined now!
LISA MACKEY | Overall ExperienceTemp in the ‘climate controlled’ indoor unit was at the very highest level. Dealt with some experience from counter employees that raised a couple issues that needed to be clarified. Check out was quick and easy.
Gloria Massey | Overall ExperienceThe young man who help me was extremely helpful and kind. He took care of my Situation he was fast and went above and beyond.
Ricky Howard | First ImpressionsRegular pest control needed. Live cockroaches were observed crawling around.
John Wlosek | Overall ExperienceThe young lady that helped me had an attitude and seemed upset that I came in 5 minutes before closing even though I had a reservation. When I said something about her attitude and demeanor she stated that it’s been a long day and she’s been carrying the store on her back all day. I responded and told her that I too had a long day and that I packed up and entire apartment with two kids by myself and that I needed to get my storage unit because I have to return the truck at 11pm. She stated that I came in right before they were about to close and they are staying past the time for closing to help me. I advised her that I came in before 7pm so she’s obligated to help me. Coming from a customer service background, I would never make a PAYING customer feel as if they are inconveniencing me, when it is my job to help.
Jalishia Johnson | First ImpressionsNone
JOE BELSITO | Overall ExperienceFacility gets moldy and raises my prices 3x in last year with no notice or correspondence
david moskal | First ImpressionsI am a little upset. When I reserved the unit, the website said I was eligible for a free month's rent and that all I had to pay at the time was the insurance. A day or two later, I get an email saying that $90 was pulled from my account. I have reached out to the store Manager and also spoke with Customer Service, but I have not received any correspondence from the Manager.
Mark Riffle | Online Move InI was advised at the time of getting a storage unit that you can only get in via a security card, however yesterday when I was closing the unit it was advised that is no longer the case. My keys were stolen by an ex however I thought the unit was secure and he wouldn't be able to get in. He did and cleaned out the storage unit minus some papers and trash
Cayla Johnson | Overall ExperienceFriendly and helpful staff. Very clean facility
John Wlosek | First ImpressionsThe general manager went out of his way to help! Completely military friendly. I very much appreciate their friendly and professional service.
rachel cruz | Overall ExperienceVery professional and helpful staff. I will recommend storage to my family and friends. I will use again if needed in the future.
Jacquelyn Wilson | Overall ExperienceYou triple charged my credit card and your cancellation process sucks
april garza | Online Move InJoshua Martin keeps the place smelling clean and fresh and the staff is always helpful and efficient I have had two storage units and rented multiple trucks from this location and I have never had any problems! I highly recommend U-Haul on Blanding Boulevard!
Lori Horne | Overall ExperienceGreat work
STEVEN MAGINNIS | Overall ExperienceThe 1st agent did not know how to access the code box for the storage unit. I wanted to rent a storage unit I was rerouted to another agent and it was a hour before we got things cleared up
Darryl Witherspoon | Online Move InThe 701 blanding is phenomenal we loved them so much we literally hated that we didn't need our unit any longer.
BRENDA GODWIN | Overall ExperienceThe new manager, Ben at the 701 Blanding location in Orange Park, FL is extremely helpful. it’s been great working with him!
Brenda Tate | Overall ExperienceTried contacting this location for over a month to try to reserve a larger unit, but the calls always went to corporate. I just happened to stop in and check on 10/30/21 and they had one.
Mollie Andrews | First ImpressionsThis is a great facility. Helpful staff, always very professional and the store has everything you need for your next move.
JAMES CONNOLLY JR | Overall ExperienceTried to contact the store manager many times regarding my account. Calls kept going to a customer service number instead of the shop at 701 blanding blvd. Orange park Fl. He has not returned my calls. Poor customer service.
David Walker | First ImpressionsStaff made ALL the difference. They were amazing. So helpful
kristin wilkerson | First ImpressionsMy overall experience at U-Haul was Excellent. The general manager Benjamin and his staff were very helpful and courtesy to me. I would use this store location for my storage again in the future. Thank you, Yolanda R Mosby
Yolanda Mosby | Overall ExperienceWARNING STAY AWAY AFTER PAYING ON TIME OR EARLY FOR 3YEARS I came down with covid 19 and could not make it down to pay the staff WAS NASTY AND CHARGED ME DOUBLE FOR BEING LATE ONE DAY THE OWNER WAS WORSE GO SOMEWHERE ELSE THAY ARE NASTY AND ONLY OUT TO TAKE YOUR MONEY
richard ferreri | Overall ExperienceThe young man was helpful. Seemed very knowledgeable. But also seemed a little lost when it came to finding the unit we rented. The maps confused him a bit. Other then that. Service was great. Office was very cluttered. Could definitely use to be cleared out a little
Alfred Taylor | First ImpressionsI was supposed to move in Saturday but your locks are broken. So I am still having all of my stuff in the back of a U-Haul truck so I have had to go to the store buy stuff so that I can go to work and then hopefully unload my stuff tonight after work tired ... When I could have had this don't Saturday evening as planned .. now I'm two days in and I will NOT be paying for the cost of the truck ..this has been the most inconvenient move ever!!! Hopefully once you get your locks fixed and I have access to the storage unit it will be great .. but until then 👎👎👎👎
MELODY HALL | Online Move In.
Christine Dermody | Overall ExperienceOnly problem is that no one seems to answer the phone for the last 2 years. I have been dealing with this location since they opened. This also applied to the corporate office as far as answering the phone.
william herndon | Overall ExperienceRecently moved to the area and needed a place to store some items while waiting for the opportunity to bring the materials to work. The staff was friendly and very helpful in getting the unit setup. 10/10 would recommend
Jessica Barrect | Overall ExperienceWhen I rented my truck on line and it offered the storage with first month free was awesome but it gave me the 5*8 said that it was equal to a two bedroom apartment and that is was 1200 square feet. And that is totally incorrect that I had to get rid of a lot of my furniture that I will now have to rebuy when I get my new place cause I could not fit it all in there and when I was doing it all on line and I rented a 15’ truck which was plenty big it would not let me choose a bigger unit that if I would have had a bigger unit I wouldn’t have had to get rid of my living room tables not would I have had to get rid of my daughters complete bedroom furniture and my bedroom furniture. So really in the long run it’s going to cost me $1000’s of dollars to replace that furniture cause your site wouldn’t allow me to pick a different storage size. And my daughter’s furniture wasn’t even 6 months old and I had to just give it away. SMH…… so I would recommend uhaul storage but would tell them to make sure that they choose the size they need so they don’t loose thousands of dollars worth of furniture. And also in a climate controlled facility the a/c should keep it cold not for it to be hot and stuffy in there to where it’s actually cooler outside and I live in Florida
Beverly Nordstrom | Online Move InThe staff went above and beyond to help me.
Mickie Shields | First ImpressionsThese people here are great. They even took a message for me when I had lost my phone in order for me to get it back. We have a bigger storage unit now, I didn't leave.
Kathy Walden | Overall ExperienceOutstanding customer Service!
Terrance Williams | First ImpressionsHelpful and friendly employees
richard pena | Overall ExperienceIt made moving and storing my stuff easy
LOGAN KUDLINSKI | First ImpressionsThis location is probably the busiest i have ever seen a uhaul storage place and the team here goes up qnd beyond for customers, no matter how busy they get! I absolutely love this location!! By far the best A-Team Uhaul Has! Clean, respectful & accommodations are always met! Thank you all for the jobs that you do, even thean who mops & makes it smell so fresh! I love it!
BRENDA GODWIN | Overall ExperienceYou guys are very helpful and friendly. Even helped me get my phone back that I had lost.
KATHY WALDEN | First ImpressionsYou raise your rates SO OFTEN and don't give any money back for a partial month of use.
MICHELLE SLOWEY | Overall ExperienceDalton, Trevor and Dustin were all very helpful. I do believe the access to the storage units should be at least until midnight without having to pay for 24hr access especially the first week of getting a unit since that is when the moving will be done. Other than that everything was wonderful.
Kechia Cofield-Thompson | First ImpressionsEvery time my family has dealt with U-Haul is has been a wonderful experience. Please keep up the excellent work.
Michelle Shields | Overall ExperienceStaff at this U-Haul were friendly and helpful. Parking is tight and the driveway around the building is too narrow. U-Haul Corporate is a PITA to deal with - It was difficult to set up and change auto payment, and getting receipts for payments acceptable for expense reimbursement was a monumental exercise...ridiculous and inexcusable in the modern era.
Curtis Kinder | Overall ExperienceIt was very clean and easy access but I don’t like how U-Haul will not prorate if we close out storage early. My storage started out at $70 and increased to $90 over the last 4 years. The least you could have done was give me back the money I spent for not using the storage.
CHRISTINA BASSETT | Overall ExperienceEvery one there was awesome.. I especially appreciated the young man Jake .. very helpful, and friendly ... I didn’t get his boss name but he went above and beyond to help us out with an issue with the truck drop off... I would highly recommend this facility... they where extremely busy but the customer service was A+ .. Again Thankyou ...
URANIA RANSOM | First ImpressionsThe representatives where the absolute best. So very helpful and extremely friendly.
Deborah Higgins | Overall ExperiencePhenomenal service from all the employees. Everyone is super understanding and very knowledgable. Will be doing business again in the future!
David Tripp | Overall ExperienceEveryone was so nice. The unit is easy to get to. Price is ok.
James alexander | First ImpressionsThe loading dock doors being inoperable after office business hours is a bit of an inconvenience. Sometimes moving doesn’t allow for being there during business hours and not all items fit through the smaller regular personnel doorways. It’s not optimal to have 24hr access but only be able to actually move larger items during regular business hours.
Samule Kettle | Online Move Init worked for me
dalea bitzas | Overall ExperienceAfter traveling 10 hours, we were tired. The staff was helpful, efficient and friendly. We couldn’t have asked for a more positive experience. The facility was very clean!
Beverly Anguaoui | First ImpressionsThe staff of workers were ALWAYS very helpful and friendly. I want really thank the manager of that store for really making it a pleasure going there. When I 1st went to open up my account there he was very polite and friendly. I do not remember his name but he was a black man.
Kevin Alexander | Overall Experiencefine service and the employees were very nice,
Angelo Primarolo | Overall ExperienceJoel Rocks!!!!!!!!!!!!!
Tanya Tanner | First ImpressionsAn excellent facility. Everyone is very nice.
Brian Ricks | Overall ExperienceJoel is a great person. No one wants to move but in a time of need his friendly attitude made the overall experience so much better. Keep up the great work
steven laird | First ImpressionsEvery single time I went to the facility there was a truck parked in front of our unit EVERY TIME! This place is a mess. However Joel is a good guy But for $170 a month. Rip off!! Never again
Andrew Yancey | Overall ExperienceVery supportive customer service
dwight varnum | First ImpressionsHad a great experience here.
Craig Nason | Overall ExperienceVery satisfied with the service.!
john campbell | First ImpressionsVery unhappy with 24 hours access. my unit (1327) was always block by trucks,it was placed in the system not to park in front of the unit,but they did any way. WHY DID I PAY FOR 24HR ACCESS??????????
Donald Henry | Overall ExperienceThe facility was always clean and well-kept, and our storage unit was easily accessible. When we needed to buy packing and moving Supplies the staff was Very helpful and pleasant.
ROBERT KENDRICK | Overall ExperienceFriendly service.
Robert Miller | First ImpressionsDon't understand why you're not willing to prorate the month . Having to pay for weeks we're not there?
susan stewart | Overall ExperienceThe service I received was great
Adgenora Mccormick | First ImpressionsI arrived after hours and had difficulty figuring out how to access the facility. After getting in, everything went easy peasy.
Mollie Andrews | Online Move InGreat management, well maintained, great customer service. Convenient location and hours. Well-lit, clean, & carts are clean and always available. No complaints at all. Definitely will recommend!
hannah brock | Overall ExperienceAccess to the self loading storage area is blocked by returned trucks a lot. Makes it difficult to load/unload my car. It’s been frustrating.
candy tague | Online Move InWe had a great experience with Uhaul. The staff helped us out with the 2 glitches that we did have. I would absolutely go back to this Uhaul!
Marlene Griffin | Overall ExperienceEasily accessible with a 26’ truck and open late.
Jessica Kraer | First ImpressionsMeagan has outstanding customer service and is a great access to your company.
Linda Watt | First ImpressionsEveryone was friendly and accommodating. Joel always was friendly, easy going and accommodating as well. I am glad he became the manager as he seemed to be one of the hardest working employees there.
megan tenore | Overall ExperienceJoel is an amazing manager and he really does his best to put the customer first.
betty stafford | Overall Experiencecheckin & registration and getting myself into the storage took no time. would use again, 10/10 for service!
christian hasselbalch | First ImpressionsN/A
Ella Thompson | Overall ExperienceGreat storage facility
WENDY JOHNSON | Overall ExperienceWait time way to long
michael burke | Overall ExperienceThe main door was locked. I had to enter through the side door having difficulty maneuvering all of my things. I tried contacting the emergency call box but no one responded. Very dissatisfied.
Shelley Federico | First Impressions$15.00 with the wording 'Delinquent Fee Stage 1' for a few days overlooked is simply outrageous. We closed the unit and will switch all our moving logistics to Penske or such after so many years.
Ramon Gonzalez | Overall ExperienceAlways friendly and helpful
william herndon | Overall ExperienceAwesome experirnce.
james van dyke | Overall ExperienceFriendly employees. Charles was very helpful.
Donald Ledford | Overall ExperienceI had damaged items and things like personal items from grandparents that made blankets for my children, all the way to my dishes having rat urine all over my things. then the insurance didn’t fix it
Zachary Monroe | Overall ExperienceThe general manager Jonathan went above and beyond to help me as I was going through a difficult time. He and his staff were friendly and understanding!
Kimberly Ryerson | Overall ExperienceMy unit is always block by one of your trucks. I have 24 hrs entrance that I paid for. When I go to my unit I have I ask to have your truck move from in front of my unit.
Donald Henry | First Impressionsgreat place, great people!!!! Good equipment for us.
Sharon masker | Overall ExperienceStaff very freindly but SLOW
JAMES STEWART | Overall ExperienceThe staff was always friendly and helpful.
kimberly bowie | Overall ExperienceThe owner was extremely helpful and his staff friendly. The restroom was as nice as home. I was pleasantly surprised.
KIM HINKLE | Overall ExperienceAmazing staff!! Good prices&location. Could make loading dock to storage area better. A truck w/ trailer took all of easy spot to load & unload so extra work,time for us. Nice facility.
Sharon masker | First ImpressionsVery helpful
Carly Ankrom | First Impressionsgreat service
Michael Lorditch | First ImpressionsGood customer service friendly
larry avant | First Impressionsj
Mike Chiellino | Overall ExperienceClerk was very nice and courteous.
JAMES STEWART | First ImpressionsNeed more people helping at registers. Other than that, everyone was very helpful. Was able to complete my move smoothly and swiftly.
Deborah Paulk | First ImpressionsThe staff was extremely helpful and went above and beyond the to fulfill my needs.
ANDREW SPIVAK | Overall ExperienceAlways a great experience!!
Timika Rucker | Overall ExperienceDustin was very helpful and professional with the check out process. Ashlyn helped us when we returned the truck. Very impressed with the service that these 2 provided today!!
Michelle Davis | First ImpressionsIt was a great experience. No problems with anything.
Steve Kolito | Overall ExperienceI lost two mattresses because they had water damage and of course they didn't cover anything for us
BASEL HABABA | Overall ExperienceWill come back
shailesh jobanputra | Overall ExperienceVery happy
Brian Schroeder | Overall ExperienceEveryone was helpful and friendly
Susan Crabtree | Overall ExperienceGreat service
MICHAEL STEWART | Overall ExperienceI have been using this u-haul facility for many years, staff and products are always great!!
Greg stevenson | Overall ExperienceYour GM, Grant I believe, is a class act. Absolute great customer service by him and his team.
BRIAN PEACOCK | Overall ExperienceI was just disappointed that they ha a water problem,
Patricia Lowry Wojicik | Overall ExperienceGreat service
Brian Ricks | ReservationThanks
Don Rogers | ReservationGREAT PEOPLE
Mike Chiellino | ReservationGreat service
Luis Arrieta | Overall ExperienceVery helpful staff.
STEVE HAGEMAN | Overall ExperienceI had this reservation for atleast a week or more...no one contacted me advising me the store had a flood a few days prior and had no space available. Lots of change in staff, bad customer service.
Whitney Barnett | ReservationEverything exceeded my expectations.
steve hageman | Overall ExperienceThe place was clean. The service checking out was very slow.
Leonard Tomlin | ReservationGreat place for you to store your things. Great security and well maintained.
gary wilton | Overall ExperienceThe staff was always nice and offered to help. The facility was very well maintained and I would recommend it for anyone who needs a storage unit.
timika rucker | Overall ExperienceGreat service
Sean Jones | Overall ExperienceEverything was as good or better than expectations.
steve hageman | ReservationSome of the people at the counter need to get a personality also very understaffed line almost outside to get truck
jacqueline wood | ReservationWhen I upsized my unit the elevator was broken so I had to carry everything down the stairs. The non climate control units are cooler than the climate control. No carts available on move out. Crowded.
bryan dickinson | Overall ExperienceThis location was very helpful and understanding during our time of need after losing our home to Hurricane Irma. One of the managers even went above and beyond to assist after hours. A+ Service!
Patrick rodifer | Overall ExperienceThanks
Laurie knight | Overall ExperienceThere were two employees over the two years I stored my belongings there that stood out in customer service. They were Jonathan Grant and Meagan Miller. The facility and premesis was always clean too.
SUSAN WASHBURN | Overall ExperienceAWESOME STAFF AND MGMT!
Enji Banks | Overall ExperienceMove-out was easy and pain free.
Amber Perry | Overall ExperienceEveryone was very nice and helpful, I would recommend anyone to your units and services! Thank you guys for being and awesome team! 😃
kaitlynn Bryant | Overall ExperienceAmazing customer service!
Sara Tharp | Overall ExperienceThis storage facility is very convenient and the employees have always been very helpful.
LYN MERCER | Overall ExperienceThe staff is great to work with and always willing to answer any questions and help out with any problems. The overhead rolling door was not so easy to operate due to lack of maintenance.
DOUG BOOMER | Overall ExperienceUhaul was super useful!
maelynn nolan | Overall ExperienceThaks for all you all did.☺☺☺
Carrie Williams | Overall ExperienceNice
John Park | Overall ExperienceNo comment
Katina Kitt | Overall Experience