Customer did not leave a comment.Brian P.
Customer Reviews for U-Haul Moving & Storage of Orange Park
Orange Park, FL 32065
(@ Fillmore St Across the street from Big Lots & Waffle House)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 7/4/2022: 7:00 am - 5:00 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Annette H.
Representative treated us with a very professional manner in a very busy environment. Although the cargo van we reserved was not serviceable from previous rental she immediately resolved the situation in a satisfactory manner.Otoniel C.
Made reservation at another location and confermed the day before. Upon arrival I was informed that they did not have the trailer. This is unacceptable. Would not recommend Uhaul to anyone.Terry O.
In and out quickly. Great staff. Wonderful experience. Only complaint would be long hold time on the phone.Ardith W.
Customer did not leave a comment.Christian J.
Have better parking for night drop off. Had to almost park in the road due to the small drop off area.Bryan G.
The ordered equipment (dolly) was not available despit being sent to that location so I could have it guaranteed for pickup. Tried calling customer service two separate times. I was told a manager would contact me but I still have not heard back. The mileage rate was increased on me without being informed which just added insult to injury give my drive to that location was 20 miles so I could get what I needed only to find out it wasn't even there.Julie G.
Customer did not leave a comment.Wolfgang B.
Customer did not leave a comment.patrick m. | Online Move In
Nothing to say other than helpful as can beJoseph A.
Nothing bad hereJoseph A.
Customer did not leave a comment.David Z.
My reservation was delayed three times over two days due to other customers not returning equipment. Besides this, everything was great!Frank B.
Always a pleasant experience. Great customer service.Steven B.
Customer did not leave a comment.Antonio M.
I rsvp two furniture dollys on line. Get to the store and while I'm waiting the clerk rents the last furniture dolly. When I get to the counter, I find out that they had bone left. What's the use of rsvp for equipment only to not be able to get it. Then they made me drive the UHaul truck to another store to pick up the dollys. This caused me to go over my allotted 30 miles. So I got charged for going over my miles.Michael C.
Customer did not leave a comment.Richard G.
Checking in and getting help from Dalton at the beginning was wonderful. He was very helpful amd made us feel comfortable with the process and equipment so we knew just what to do. When dropping off a different young man checked us in. He was not polite or cordial. He never smiled, and seemed annoyed that we got out if our truck to go inside to pay. He came off as a jerk like he owned the place and we were stupid and beneath him. If he'd been our only interaction, I'd never come back. I wish I had gotten his name to put on this review. He has terrible customer service makers. No manners at all!Laurel M.
Easy drop off.juliq F.
It had some wear and tear on it, but was in acceptable condition and it did what it needed. It was fairly comparable to other uhaul trailers I've rented in the past. Nothing out of the ordinary so not a reflection on the locations upkeep of the trailer.Talisha C.
Trailer had rust on it Paint or treat the rustJANICE G.
Everything and everyone was perfect! One of the best UHaul experiences ever.Patrick M.
Customer did not leave a comment.Edward S.
Customer did not leave a comment.Keith J.
Muy buena atenciÃ³n por parte de la entrega gracias por todoYusniel P.
Customer did not leave a comment.Julie R.
Customer did not leave a comment.Julie R.
Customer did not leave a comment.KEVIN C.
The customer service representative at this location was exceptional! She was very friendly, knowledgeable and hard workerâ€¦. She is a tremendous asset to the UHaul organization.bill E.
Great job Orange Park uHaul!Grant S.
The folks at Orange Park do a great job!Grant S.
Customer did not leave a comment.ROY D.
Agents working the front desk on both check out and check in were excellent, courteous and friendly. And fast! Kudos!Rhett A.
On the way to Florida from Oklahoma the side mirror broke. It was held together by a screw. The 12-volt plugs didn't want to work without being jerry-rigged. When I dropped off the uhaul and showed him what happened he was genuinely upset the someone rigged it up. But did say that it will be replaced.Rhonda D.
Customer did not leave a comment.John K.
Everything was perfect keep up the great work,excellent customer serviceThelucienne F.
Tired of no one answering at store or at corporate. Also,apps don't work and no one seems to care. Customer service has gotten terrible.PATRICIA H.
Laugh moreJAMES J.
Customer did not leave a comment.JEFFERY G.
Customer did not leave a comment.Joseph L.
Customer did not leave a comment.philip F.
Love Uhaul and will continue using U-Haul but the truck I rented today was not acceptable. It needs to be decommissioned. Questionable brakes and a very very rough ride. Had trouble getting into gear. I am not a complainer but this truck needs to be taken out of use. Thank you for the opportunity to express my comments and I will see you again for my next rental.Mike H.
Not having people wait for someone to come and remove the equipment from your vehicle. When customers return, they are tired and ready to go.Laura R.
Customer did not leave a comment.Lucille C.
All persons were helpful and responsive!James M.
Quick and easy. Thank youSTEVE V.
Service was great. Told the associate what I needed and was taken care of promptly.LAURIE S.
Excellent experience.Danielle S.
Customer did not leave a comment.SHANE W.
Customer did not leave a comment.Michael G.
Always a pleasant experience at this location.Steven B.
Customer did not leave a comment.Glen G.
Customer did not leave a comment.Luis J.
Customer did not leave a comment.Stanley L.
Customer did not leave a comment.Roger S.
Move the after hours drop/parking area 3 truck lengths forward. Way too little space available as currently located.RONALD L.
Customer did not leave a comment.Santiago S.
Everything went well!Tonya B.
Customer did not leave a comment.David Z.
Dalton was very helpful.Bruce F.
Customer did not leave a comment.Sharon M.
Customer did not leave a comment.Jose S.
Customer did not leave a comment.Richard H.
Employees was short staff and they handle the situation in a professional manner.Steven S.
Carl and another two I didn't get names were outstanding. I had a broken lift in my receiver and they patiently helped me get it off the vehicle and placed into the rental trailer. I was in a panic with the whole situation and they were very supportive and got me on the road. Thank you again. Especially Carl.Valerie F.
Equipment was clean and in good shape. Transmission is an entirely different story. Class A CDL driver here with 31 yrs behind the wheel. I wouldn't trust that truck transmission to last very long. It was sloppy, made noises and seemed to slip at times.Thomas F.
Customer did not leave a comment.Charles C.
Increase staff for checking out vehicles during known peak times like Saturday and end of and beginning of monthKEVIN C.
Customer did not leave a comment.Arlene P.
Very friendly helped in relocation of a closer drop off location for me.Peter P.
Customer did not leave a comment.James P.
Nothing, you can't improve on perfectionjohn W.
I dont remember their names, but both the person who checked out the truck to us and the one who took it back were both extremely friendly and helpful. We will definitely use this location any time we need a rental truck, thanks for being awesome! :)Michael B.
Customer did not leave a comment.Paul A.
Power outage could use back up generatorRolf S.
Nothing - everyone especially the lady that installed the trailer hitch was Very professional and she explained everything that went on before and after the install Again very excellent all the way thru the process 👍👍Karl D.
Customer did not leave a comment.Richard G.
The representative was pretty friendly. Everything went well.STEPHANIE C.
Customer did not leave a comment.Jerry M.
We requested furniture dollies but they were not available at pickup. It made moving difficult.Mary F.
Customer did not leave a comment.Jonathan A.
Customer did not leave a comment.Becky I.
Customer did not leave a comment.Jason K.
Customer did not leave a comment.Patrick M.
They explained their services available, mentioned additional supplies I might need, and were generally pleasant.Jason G.
Customer did not leave a comment.Richard K.
Everything is great at this location. Never had a problem here.Steven B.
Customer did not leave a comment.Bertha M.
Customer did not leave a comment.melissa B.
I was charged for the wrong dolly.Fred P.
Customer did not leave a comment.David T.
Don't accept orders for accessories like furniture dollys, and then not have it availableChris F.
This is the best UHaul location I have ever used for the past 40 years. Ultra clean vehicles and facility and professional, courteous staff. I really can't say enough good things about this location. Highly recommended.Gary S.
The lining of the truck came off and in my lap before I even left the parking lot. The tuck was the hardest UHaul I have EVER tried to drive.Hannah S.
No need to improveAnselmo S.
Customer did not leave a comment.Eileen C.
I was woken by a text at 7:10 am to secure my reservation and upload appropriate documents; which I was able to complete with no issue and gave me peace of mind. I was then called again at 11:21 by an agent named Rachel to confirm my order. I called back and confirmed the equipment. At no point was I told that my original location did not have the equipment available. Upon arriving at the agreed upon location the staff informed that they did not have the equipment and had not had it the day before; so why was I was I promised a reservation TWICE the day of, only to find out it was not available. Upon being redirected to a location 45 minutes away (at additional cost to myself)â€¦ I arrived and had a very pleasant experience at the Orange Park location where my trailer was hooked up to my substituted truck and brought around for me. During travel I was made aware that none of the lights on the trailer where functional; which assuming positive intent I did not check prior to departure. Only because I purchased road side assistance was I able to have the issue corrected after 4 hours of waiting. While I understand the nuances of retail and the service industry having worked in them for 15+ years. To hear only excuses of things out of their control - with no effort made to correct it or appease; seems to put the burden, unduly onto the customer. Overall a poor experience.Edward F.
Customer did not leave a comment.Steven A.
Customer did not leave a comment.Jon W.
The general manager went out of his way to help! Completely military friendly. I very much appreciate their friendly and professional service.rachel c. | Overall Experience
Customer did not leave a comment.anthony b. | Overall Experience
Customer did not leave a comment.Emily M. | Overall Experience
Customer did not leave a comment.John R. | First Impressions
Very professional and helpful staff. I will recommend storage to my family and friends. I will use again if needed in the future.Jacquelyn W. | Overall Experience
You triple charged my credit card and your cancellation process sucksapril g. | Online Move In
Customer did not leave a comment.Angela R. | Overall Experience
Customer did not leave a comment.Jorge S. | Overall Experience
Customer did not leave a comment.Allen F. | Overall Experience
Joshua Martin keeps the place smelling clean and fresh and the staff is always helpful and efficient I have had two storage units and rented multiple trucks from this location and I have never had any problems! I highly recommend U-Haul on Blanding Boulevard!Lori H. | Overall Experience
Customer did not leave a comment.HEIDI P. | First Impressions
Customer did not leave a comment.kathy c. | First Impressions
Customer did not leave a comment.All Kids Care O. | First Impressions
Customer did not leave a comment.Willie F. | Online Move In
Great workSTEVEN M. | Overall Experience
The 1st agent did not know how to access the code box for the storage unit. I wanted to rent a storage unit I was rerouted to another agent and it was a hour before we got things cleared upDarryl W. | Online Move In
Customer did not leave a comment.beth c. | Overall Experience
Customer did not leave a comment.Thomas C. | First Impressions
Customer did not leave a comment.ROBERT P. | Overall Experience
The 701 blanding is phenomenal we loved them so much we literally hated that we didn't need our unit any longer.BRENDA G. | Overall Experience
Customer did not leave a comment.Wallie Anne H. | Overall Experience
The new manager, Ben at the 701 Blanding location in Orange Park, FL is extremely helpful. it’s been great working with him!Brenda T. | Overall Experience
Tried contacting this location for over a month to try to reserve a larger unit, but the calls always went to corporate. I just happened to stop in and check on 10/30/21 and they had one.Mollie A. | First Impressions
This is a great facility. Helpful staff, always very professional and the store has everything you need for your next move.JAMES C. | Overall Experience
Customer did not leave a comment.Tiffany C. | Online Move In
Tried to contact the store manager many times regarding my account. Calls kept going to a customer service number instead of the shop at 701 blanding blvd. Orange park Fl. He has not returned my calls. Poor customer service.David W. | First Impressions
Customer did not leave a comment.BRIANNA F. | Overall Experience
Staff made ALL the difference. They were amazing. So helpfulkristin w. | First Impressions
Customer did not leave a comment.WILLIAM T. | Overall Experience
Customer did not leave a comment.ernest l. | Overall Experience
Customer did not leave a comment.JOHN H. | Overall Experience
My overall experience at U-Haul was Excellent. The general manager Benjamin and his staff were very helpful and courtesy to me. I would use this store location for my storage again in the future. Thank you, Yolanda R MosbyYolanda M. | Overall Experience
WARNING STAY AWAY AFTER PAYING ON TIME OR EARLY FOR 3YEARS I came down with covid 19 and could not make it down to pay the staff WAS NASTY AND CHARGED ME DOUBLE FOR BEING LATE ONE DAY THE OWNER WAS WORSE GO SOMEWHERE ELSE THAY ARE NASTY AND ONLY OUT TO TAKE YOUR MONEYrichard f. | Overall Experience
Customer did not leave a comment.Adalberto M. | Overall Experience
The young man was helpful. Seemed very knowledgeable. But also seemed a little lost when it came to finding the unit we rented. The maps confused him a bit. Other then that. Service was great. Office was very cluttered. Could definitely use to be cleared out a littleAlfred T. | First Impressions
Customer did not leave a comment.Charles P. | Online Move In
I was supposed to move in Saturday but your locks are broken. So I am still having all of my stuff in the back of a U-Haul truck so I have had to go to the store buy stuff so that I can go to work and then hopefully unload my stuff tonight after work tired ... When I could have had this don't Saturday evening as planned .. now I'm two days in and I will NOT be paying for the cost of the truck ..this has been the most inconvenient move ever!!! Hopefully once you get your locks fixed and I have access to the storage unit it will be great .. but until then 👎👎👎👎MELODY H. | Online Move In
Customer did not leave a comment.William T. | Overall Experience
.Christine D. | Overall Experience
Only problem is that no one seems to answer the phone for the last 2 years. I have been dealing with this location since they opened. This also applied to the corporate office as far as answering the phone.william h. | Overall Experience
Customer did not leave a comment.Edgar M. | Overall Experience
Customer did not leave a comment.VICKY J. | Overall Experience
Customer did not leave a comment.Joseph B. | Overall Experience
Recently moved to the area and needed a place to store some items while waiting for the opportunity to bring the materials to work. The staff was friendly and very helpful in getting the unit setup. 10/10 would recommendJessica B. | Overall Experience
Customer did not leave a comment.Diane B. | Overall Experience
Customer did not leave a comment.Stephen R. | First Impressions
Customer did not leave a comment.linda w. | Overall Experience
Customer did not leave a comment.linda w. | First Impressions
Customer did not leave a comment.Anthony M. | Overall Experience
When I rented my truck on line and it offered the storage with first month free was awesome but it gave me the 5*8 said that it was equal to a two bedroom apartment and that is was 1200 square feet. And that is totally incorrect that I had to get rid of a lot of my furniture that I will now have to rebuy when I get my new place cause I could not fit it all in there and when I was doing it all on line and I rented a 15’ truck which was plenty big it would not let me choose a bigger unit that if I would have had a bigger unit I wouldn’t have had to get rid of my living room tables not would I have had to get rid of my daughters complete bedroom furniture and my bedroom furniture. So really in the long run it’s going to cost me $1000’s of dollars to replace that furniture cause your site wouldn’t allow me to pick a different storage size. And my daughter’s furniture wasn’t even 6 months old and I had to just give it away. SMH…… so I would recommend uhaul storage but would tell them to make sure that they choose the size they need so they don’t loose thousands of dollars worth of furniture. And also in a climate controlled facility the a/c should keep it cold not for it to be hot and stuffy in there to where it’s actually cooler outside and I live in FloridaBeverly N. | Online Move In
Customer did not leave a comment.Dean W. | Overall Experience
Customer did not leave a comment.Kimberly H. | First Impressions
Customer did not leave a comment.Greg J. | Overall Experience
Customer did not leave a comment.CONNIE S. | First Impressions
The staff went above and beyond to help me.Mickie S. | First Impressions
These people here are great. They even took a message for me when I had lost my phone in order for me to get it back. We have a bigger storage unit now, I didn't leave.Kathy W. | Overall Experience
Outstanding customer Service!Terrance W. | First Impressions
Helpful and friendly employeesrichard p. | Overall Experience
It made moving and storing my stuff easyLOGAN K. | First Impressions
Customer did not leave a comment.Victoria H. | First Impressions
This location is probably the busiest i have ever seen a uhaul storage place and the team here goes up qnd beyond for customers, no matter how busy they get! I absolutely love this location!! By far the best A-Team Uhaul Has! Clean, respectful & accommodations are always met! Thank you all for the jobs that you do, even thean who mops & makes it smell so fresh! I love it!BRENDA G. | Overall Experience
You guys are very helpful and friendly. Even helped me get my phone back that I had lost.KATHY W. | First Impressions
You raise your rates SO OFTEN and don't give any money back for a partial month of use.MICHELLE S. | Overall Experience
Customer did not leave a comment.Cheryl W. | Overall Experience
Dalton, Trevor and Dustin were all very helpful. I do believe the access to the storage units should be at least until midnight without having to pay for 24hr access especially the first week of getting a unit since that is when the moving will be done. Other than that everything was wonderful.Kechia C. | First Impressions
Customer did not leave a comment.Michelle D. | Overall Experience
Every time my family has dealt with U-Haul is has been a wonderful experience. Please keep up the excellent work.Michelle S. | Overall Experience
Customer did not leave a comment.LUIS H. | Overall Experience
Staff at this U-Haul were friendly and helpful. Parking is tight and the driveway around the building is too narrow. U-Haul Corporate is a PITA to deal with - It was difficult to set up and change auto payment, and getting receipts for payments acceptable for expense reimbursement was a monumental exercise...ridiculous and inexcusable in the modern era.Curtis K. | Overall Experience
It was very clean and easy access but I don’t like how U-Haul will not prorate if we close out storage early. My storage started out at $70 and increased to $90 over the last 4 years. The least you could have done was give me back the money I spent for not using the storage.CHRISTINA B. | Overall Experience
Every one there was awesome.. I especially appreciated the young man Jake .. very helpful, and friendly ... I didn’t get his boss name but he went above and beyond to help us out with an issue with the truck drop off... I would highly recommend this facility... they where extremely busy but the customer service was A+ .. Again Thankyou ...URANIA R. | First Impressions
The representatives where the absolute best. So very helpful and extremely friendly.Deborah H. | Overall Experience
Customer did not leave a comment.Vipull p. | Overall Experience
Phenomenal service from all the employees. Everyone is super understanding and very knowledgable. Will be doing business again in the future!David T. | Overall Experience
Everyone was so nice. The unit is easy to get to. Price is ok.James a. | First Impressions
Customer did not leave a comment.Kelly M. | Online Move In
The loading dock doors being inoperable after office business hours is a bit of an inconvenience. Sometimes moving doesn’t allow for being there during business hours and not all items fit through the smaller regular personnel doorways. It’s not optimal to have 24hr access but only be able to actually move larger items during regular business hours.Samule K. | Online Move In
Customer did not leave a comment.Wanda B. | First Impressions
Customer did not leave a comment.Vipull p. | First Impressions
it worked for medalea b. | Overall Experience
Customer did not leave a comment.Kristen H. | First Impressions
After traveling 10 hours, we were tired. The staff was helpful, efficient and friendly. We couldn’t have asked for a more positive experience. The facility was very clean!Beverly A. | First Impressions
Customer did not leave a comment.Courtney H. | Overall Experience
Customer did not leave a comment.Mona E. | Overall Experience
Customer did not leave a comment.christina d. | Overall Experience
The staff of workers were ALWAYS very helpful and friendly. I want really thank the manager of that store for really making it a pleasure going there. When I 1st went to open up my account there he was very polite and friendly. I do not remember his name but he was a black man.Kevin A. | Overall Experience
fine service and the employees were very nice,Angelo P. | Overall Experience
Customer did not leave a comment.marian h. | Overall Experience
Customer did not leave a comment.Rhonda L. | Overall Experience
Joel Rocks!!!!!!!!!!!!!Tanya T. | First Impressions
Customer did not leave a comment.patrick c. | Overall Experience
An excellent facility. Everyone is very nice.Brian R. | Overall Experience
Customer did not leave a comment.CLAIRE A. | First Impressions