Customer Reviews for U-Haul Moving & Storage of Orchard Park Rd

Rating:

1.0

The manager Mackenzie was incredible very helpful, doing everytbing to help me. Uhaul themselves were TERRIBLE I would rather live on top of my belongs than ever use uhaul again in my life. I reserved a storage unit they let another customer take it our from under me. They give me other unit a massive beam running through it, with the promise of 2 free months. This unit was up a flight of stairs NO elevator or ramp, not a care for people using the facility. They charged my card twice for a month that should have been free and the second month they also tried to charge me. My code stopped working and they had to reset it. Online chat customer service was the worst experience the chats would stop working lose connection and never reconnect. Calling the facility was useless the phones never connected. Over all id give uhaul a zero star if I could. I would however give mackenzie the general manager 5 out of 5 her customer service was incredible

Rating:

5.0

Would definetely use yourservices again!

Rating:

5.0

The guy who helped me out was amazing!!!

Rating:

5.0

The manager(Don?) was unbelievably helpful for my whole moving and storage process! Kudos, give that man a raise!!

Rating:

5.0

Fine service. I would come back if needed.

Rating:

2.0

Honestly the narrow stairs made it very hard to move and the lack of elevator, etc. between that and uhaul changing where I was supposed to pick up my truck less than 12 hours before my move was very unfortunate and caused a lot of additional work. I would never use u haul again

Rating:

5.0

I come to this facility for all my moving needs. In the last year or so I have had to rent a truck, van, even pickup trucks for one reason or another. I have rented at least a dozen times from them, even a storage unit. Every single time I needed a specific type vehicle, they had it. The staff at this facility are very friendly and patient, and they really know their jobs well. The people that work here are what makes me come back here. Thanks for all you do to make a little part of my life easier.

Rating:

5.0

I love this uhaul facility. The people are friendly and very helpful. They gave good suggestions and even helped me find exactly what I was looking for, even though I wasn't sure of what I needed. They asked me the right questions to figure out what I would need for storage and they were right, it's the perfect size for what I need.

Rating:

4.0

I have not received an email yet confirming that I have vacated the storage unit. Also I was told that I should be receiving a refund for the last payment since it was posted on the same day we vacated the unit. Otherwise the experience was very good

Rating:

3.0

My unit had a rusted out door that scratched some of my items and dropped rust particles on my things. It was a storage trailer sitting on the ground, so, in the winter, it was basically inaccessible. The unit leaked water in the far back corner that I never knew for 2 years. Fortunately I had my furniture wrapped in plastic because there were PUDDLES of sitting water and my furniture was damaged. I didn’t have the insurance apparently, event though I was paying a lot per month for the unit, and basically was handed a pamphlet and told too bad. Glad to be out of there.

Rating:

4.0

My storage unit leaks & some of my stuff was wet. It didn't flood, these items were up on that shelf in the back of the storage unit. I thought putting my more important items there would save them from a flood. I still have to check to make sure nothing was ruined.

Rating:

4.0

My outdoor van unit had no lighting, but was otherwise fine for it's use and purpose, after moving, and liquidating/dividing up my mom's estate/house.

Rating:

4.0

Great overall experience!

Rating:

5.0

I'm happy with UHaul, as I needed to get another storage unit, due to a move that we are currently making. I've been renting from Uhaul since 2017.

Rating:

1.0

I was given a quote and order number over the phone. Upon arrival I was told that what I booked was not an option and I'd have to pay significantly more. After being transferred back and forth between departments, and absolutely no accommodation by the Orchard Park site, I ended up leaving with my items and canceling completely. I'm extremely disappointed and this put a huge strain on my family while we are moving.

Rating:

2.0

The inconvenience of getting into the storage unit between ur open hours madebit difficult since I work second shift and it woukd have been more convenient to stop on way home from work. But the fees/fines u gave for being in my unit after hours is the most ridiculous thing I have heard of with storage units. Which is the reason for me leaving!!! So those fines need to be addressed along with ur access hours.

Rating:

4.0

The lighting in the hall was fine. It would have been helpful if there was a light in the storage room

Rating:

5.0

Very convenient and no issues

Rating:

5.0

The staff at the UHaul location at 3120 Orchard Park Road were very helpful and professional. I could not be more satisfied with their excellent customer service. Thank you!

Rating:

3.0

No elevator service to second floor storage units. I am disabled and this made it very difficult.

Rating:

5.0

We were extremely impressed with the facility and staff. We stored on the second floor because we were concerned of potential dampness, however, after several visits we learned that due to climate control we were doubtful that would have been a concern. The facility was kept clean and safe. The staff extremely polite, helpful and professional. It would have been nice to have lighting inside the "stall" but not an absolute necessity, otherwise the overall facility was well lit. The price was comparable to other local storage places but far exceeded the quality of the metal free standing storage sheds we had visited at the time. I hated to leave but my wife said I was out of the dog house and I could now return home (just kidding!).

Rating:

3.0

Storage room is on the 2nd floor and there's no elevator, thus it's hard to move things in.

Rating:

5.0

I had a great experience with U haul storage. All The staff, especially the manager Andy, were very professional and helpful. Thank you so much

Rating:

5.0

I had an issue with my storage unit reservation and Andy Oscypala was of a great help and solved the problem immediately. Best customer support. Thank you

Rating:

5.0

So far, so good. Just moved in!! Pleasing and approachable staff. Good location, hours, security and parking . Clean and dry (not damp) inside storage area. A service elevator would be nice to access second floor areas and a little better lighting inside the cubicals, but neither are necessary. The rental price is comparable to another facility I checked out but I found this a better facility. I give this place a thumbs up.

Rating:

4.0

We rented an upper 10x10 and a lower 15x10 unit. We were NOT told that the upper unit had a huge roof support beam running through the unit. When we checked in, we asked for another unit without a beam. We were told they only had smaller units available without the beam. This should have been disclosed before hand.

Rating:

5.0

The staff was friendly and helpful. They explained everything in detail and were very patient answering all my questions. f highly recommend using this U-Haul storage facility!

Rating:

5.0

Absolutely was great for us, we came and left whenever we wanted.

Rating:

5.0

Storing and renting from this location had been wonderful. Jared and Brenda were the biggest help when it came to renting a truck and moving as well as storing items. I will recommend this location to everyone.

Rating:

5.0

she went above and beyond to to make my unloading event so much easier by helping me unload the auto transport then helping with a storage unit and dropping off the truck itself. i will tell everyone to use this facility.

Rating:

5.0

This U-Haul location is wonderful! They are very helpful, clean , and my property was always secure and well taken care of. I rented for over two years. Very reliable and excellent customer service. I appreciate all of the employees.

Rating:

2.0

I had problems since day 1 getting into the building to access our units. Then, the last 2 weeks we couldn't get in without an employee opening the door, which made moving everything out difficult.

Rating:

5.0

During the entire time I had my storage unit, I cannot think of a single instance when I was not fully satisfied with the facility and the staff. I was always treated courteously and professionally, and any questions I had were answered quickly and completely. I ended my rental because I no longer required it, but would not hesitate to return if I needed one again. Overall, I could not have been more pleased with my experience with U-Haul of Orchard Park.

Rating:

5.0

Na

Rating:

5.0

Na

Rating:

5.0

Alex assisted me and he was amazing...he was helpful and courteous...

Rating:

4.0

Folks working were very helpful and friendly.

Rating:

5.0

Thank you for quick processing, the weather is getting colder.

Rating:

5.0

Every staff member was polite, extremely helpful and organized.

Rating:

5.0

Andy was very helpful in getting my vehicle set up with the appropriate towing hardware. Great service!