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DAVID DCustomer Reviews for U-Haul Moving & Storage of Orchards
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Be transparent on total cost of rental...final amount on a low mileage, short duration contract was shocking!
Allan MCustomer service was excellent. Took care of me and believed me.
Jon KI’m giving a low rating to U-Haul in Vancouver they need to take care of the people who came to do business. We received a ticket for no back lights the kid at U-Haul couldn’t wait to get rid of us. So need less to say not sure I’d do U-Haul again
liz tPick up and drop off both went smooth and easy. Staff was friendly. That’s all one can ask for.
billy mI was charged for extra 3 gallons of fuel. Overall-Ok
KONSTANTIN VMaybe, have more staff working during peak time/ season
mike pHelpful customer service, easy process
Becket WVery Helpful
Zane pMaxwell was extremely helpful in securing the trailer to my vehicle. He should be commended for his work and customer service.
Tom UApps failed, website failed, and as always, 1 or 2 service agents for a line of people, and taking sweet time as if service people are paid by the minute. Very inefficient and frustrating.
Charles HNothing. The experience was amazing, far better than even last time I used a UHaul.
Merry TTook 40 minutes to get my trailer. Waited in line for 20 min then was told my trailer may not be on property and they had to look for it. A guy found it and said it had not been checked in yet but it was ready. Guy struggled to lift it on to my truck and did not have the right equipment so I helped him. He also was not able to connect safety chains without my help. Would have forgot my two Dollie’s if I had not reminded him. When I went to load my new furniture I opened the trailer to find the floor full of mud. Had to try to clean it using blankets and towels and it was a mess. Whole rental experience was a disaster.
John SEverything was perfect. Fantastic customer service, excellent equipment. Well done!
Blaine SMy U-Haul was not swept out. They blanket and the dolly were not in the U-Haul like what was promised. Back tires are pretty worn down. The U-Haul app did not work when I tried to take pics of the vehicle
Tim ZHey let people know beforehand that a f***ing car trailer doesn't include tie downs. "Oh we've got them here, we don't rent them, but you can buy them for $100" So instead of that I have to make a separate trip to buy tie downs at Harbor Freight, so expect another 60 bucks for that. Super wack
Gabriel COverall, the process was super convenient, and there was a great amount of communication regarding my U Box throughout the entire process. The fact that you're able to text a live agent at any time with questions is an amazing feature too. That really helped put my mind at ease, and every that I communicated with was extremely helpful. I think my only suggestion would be a way to track the U box container. It was a little nerve racking that there wasn't a way to track where my box was as it was traveling across the country. That being said, everything arrived in good shape, and earlier than predicted. It was also super convenient that you are able to borrow a trailer to take your pod to your destination to unload. Overall, I'm extremely satisfied with the services provided.
Nicole LOverall the process was smooth. The only minor hiccup was we were not given instructions as to specifically what to do when we brought the truck back. Where we were supposed to park it, etc. However, when we arrived back, there was a very nice employee ( didn't catch her name) in the parking lot and she assisted us. Overall, a very positive experience
Christina KONE OF THE STRAPS WAS IN VERY POOR AND FRAYED CONDITION ON ONE OF THE TRAILERS / THE ISSUE WAS NEVER RESOLVED TO MY SATISFACTION
Bryan HI went in to rent my trailer and had come with a truck to pick it up, but was told i had to go unhook and come back with my 24' RV as that was vehicle i was going to tow home with. So i reluctently did. I returned at about 6:30 and they close at 7. The representative was renting a trailer to someone else so i waited patiently. By the time the representative got to me, it was almost 7pm. At that point he tried to rush thru all the paperwork (not asking me if i wanted additional coverage or any extras like packing materials). I had to ask and make him go back to fix it before charging me. Then when we finally got to trailer, he hooked it up as fast as he could, didnt go over anything about it like condition, fact no spare and how to deal with issues, no light checks, nothing. Just said i meet u back at office door to get my packing blankets then ran off. So i did my checks and then pulled back to office. He basically thru blankets in trailer and said thanks. It was a HORRIBLE experience all together.
Sean OI did the checkout experience via the mobile app but still had to go inside for the keys
Scott MThe general manager, cymie, or something like that, was rude and hostile. I came up to an empty counter and tried to get her attention. She was in an office and was extremely put out to come out and help me.
William BGreat personnel
Roman HThe service here has always been awesome.
Robert KThe original pickup location did not have the Trailer I reserved, they did find me another location that had one, but I had to drive about 40 min out of my way. I even called the day before the pickup to confirm they would have one. Once I got to the next location the service was top notch, the two young men who helped me were outstanding, but your overall reservation system failed me this time. You should have notified me that the Trailer I needed was not going to be available
Elton PExelen service. Thanks!
Octavio MFriendly and helpful staff
Detrik BThe customer service was impeccable from the person on the phone to the unbox delivery people. Everyone was super helpful. My contents arrived out of state without an issue. I am very pleased with your customer service!!
Amy KThe customer service was impeccable from the person on the phone to the unbox delivery people. Everyone was super helpful. My contents arrived out of state without an issue. I am very pleased with your customer service!!
Amy KOver charged me for gas and for the dolly I didn’t use. The dolly seal broke when I bumped it. I returned the gas at the same line and they charged me for 7 additional gallons. Felt scammed.
Felipe CI will never use uhaul again at this location the equipment was faulty the customer service was pathetic and you're not worth the time of effort to try.
Richard RThe movers were fantastic! They were friendly, expedient, and overall did a great job.
Samantha TSuperstars the manager, the staff! Could nit have been more impressed!
Thad LThe manager processed my transaction. She was distracted multiple times by a co-worker who did not know how to do the transaction she was working on. This.was very frustrating to me because it prolonged the time that I had to wait to get served. I originally booked a reservation at the Hazel Dell location, but they didn’t have the equipment I had reserved. The Orchards manager never acknowledged the inconvenience or even thanked me for my patience and for running around to get the truck I had reserved. At one point she even told me that I was “LUCKY” that they had the vehicle that I had reserved days before.
Eric WI moved from out of state last year and used U-haul's U-Box containers to ship my belongings to Vancouver. I was able to unload all but two of them at my rental and the remaining two were stored safely at U-Haul in their warehouse for 9 months. I used a U-haul truck to move the boxes I had stored at my rental to my new home in Portland, and had my two boxes delivered there as well. As was my prior experience with the first five boxes, the U-Haul reps and drivers were nice to work with. I am very happy I chose U-Haul and the U-Boxes worked great.
Jeff DVery professional
Daniel WEverything was great. But I don't understand why I had to pay for fuel after I'd already returned the car? I have a photo.
Daniil RI was charged for a 3 day rental. When I voiced concern for the price of a 3 day rental when I only needed the rental for a day or day and a half the employee at the pickup location explained that I would be credited the difference if I returned the rental early. I was also told this when I asked at the drop off location. I just got off of the phone with customer service and they told me that 3 days is the minimum for a one way rental. I am very disappointed that your employee's at both the pickup and drop-off locations gave me the wrong information. Knowing this I would have looked at other options for moving. I would like to speak with someone else about getting the credit back that I was promised.
Rob WThe cup holders and dash were a little dirty. But overall the experience was still 5/5. Great service, friendly fast and efficient.
Jenna BCustomer service is excellent here!
Tyler CThis is a large clean facility. The pick up and drop off is really easy! Plenty of vehicles and trailers available. Nice!
Daniel BExcellent service
Shane SI really want to make sure that my delivery driver is commended. She was very skilled, careful, and proficient at her job (i watched everything she did), but she was also very accommodating and wonderful to work with. Honestly, whatever you're paying her is probably not enough. She was the shit. I'm going to follow up with her personally, and if i don't hear that she was given commendation for her exemplary work, I'm going to be very disappointed and I'll likely use a different provider in the future. At least give her recognition for her work. Please. Thank you.
Jacob MMet instantly with a smile. Directed to the drop off. Unhooked. I didn't even have to exit my vehicle.
JOHN KIt would have been nice if I had a lock for the tongue. The U-Haul that I returned the trailer to did even though they're much smaller.
Frank GI will continue to use UHaul for all my moving needs! Everything went perfect and all the staff I encountered were great!
Ana SHas nothing to do with the location or the vehicle that has been rented, everything at the location is convenient and the worker do their best to provide customer satisfaction. This has to do with corporate. You have a very inconsistent and inferior app doesn’t work most of the time and creates frustration and wasted time on customers end. And this is from my experience. With how large U-Haul is I can’t believe they have such a crappy app Let alone doing an after our pick up that a lot of my information is incorrect and they can’t even retain it even with my license being scanned and please don’t tell me that you don’t hold onto this stuff because you do. And having a lockbox’s set so high in the dark area does not make anything convenient whatsoever… you need to be a giant or have a ladder to read the darn tumblers. Not to mention locks that are not maintained and oiled to work smoothly. Minus the app walk-ins are way more efficient.
Harry BIt’s difficult to use the app to check trailer back in. I’m not confident that it is complete. I will check back tomorrow. I dropped the trailer off in time and clean.
Daren VNo enough knowledge to have an opinion
Edgar GKeep up good job.
Aleksandr RBe willing to work with customers on extra charges
DAVID KPersonnel were friendly and professional but van was real dirty. I was then billed $25 for a cleaning fee. They refunded the money after a single call it was still kind of a pain. Just extra time that I should not have had to spend.
KENNETH MAll staff were top notch
Gary EThey had a new Ish gal. She was unprofessional! Had her boyfriend or significant other on her personal phone the way she was speaking with them in front of customers was not professional at all. She need to much help from other employees. All other employees were wonderful, helpful but she absolutely was not. I believe her name was payton or something like that. Absolutely made a horrible impression as far as I'm concerned.
Misty LYour price of $1998 is completely ridiculous… I could have bought a trailer for that price. I don’t think that I will be using U-Haul in the future.
CALVIN HHad to do the return via phone even though employees were there in and out. Although it wasn’t an issue a little human reaction would have been nice.
TERENCE HStaff didn't seem to know what was going on during checkin, and had trouble focusing on me, the customer in front of them. When the vehicle was brought back, the employee told me to keep the additional equipment in the back and they would get it out. Then I got a call the next day saying that I didn't bring the additional equipment back. It seems like they have trouble communicating with each other, even over small things.
MARY GThe app and computer system was having some issues with my reservation, but the employees were so helpful and friendly and explained everything to me very clearly! Thank you!!
Katja-Lauren AUpon return of equipment store seemed to have one counter employee and a long line.
Carol RThis made my moving experience SO easy. I’m so pleased with this experience. They were so helpful and detail oriented. They also worked with me to have it delivered earlier than planned. I will absolutely be using the moving box service for my next move.
MADISON BJoe, Franky and Robert were wonderful! Thank you all! Jan
Janette HThe staff was friendly nice people
kandy L | Overall ExperienceGreat staff . Made my move very present.
Daniel M | Overall ExperienceGreat staff, they make the place!
Renata G | Overall ExperienceGreat staff and great location!
Aaron H | Overall ExperienceThis UHAUL storage unit was priced higher than similar units with other companies. I’m not sure why.
brent m | Overall ExperienceI love all the security measures taken for this facility.
LORI C | First ImpressionsI was very pleased with with rhe usage of the U-Haul facility. The employees were very helpful and friendly.
Sandra l | Overall ExperienceThe person who helped me was so professional and friendly. The facility is clean and convenient. It is new and modern as well.
Brian H | First ImpressionsVery well maintained facility and great staff
sahar a | Overall ExperienceUhaul kept my storage unit safe and secure. They were especially helpful when I wasn’t able to pay my bills and gave me the opportunity to grab some precious belongings of mine. Staff was always kind and as helpful as they could be. Managers could be somewhat hard to track down when you don’t work a regular M-F 9-5 job, but that’s not anyone’s fault.
Andrew T | Overall ExperienceFrom start to finish it was a great experience. Staff was helpful and I would use again if needed!
STEPHANIE G | Overall ExperienceWas never asked for an updated address from the last time I moved and used U-Haul so half of my personal information is inaccurate on my storage unit rental agreement. Boxes are not stocked well, I’ve been in several times and have seen the same sizes sold out. Was never given instructions on needing to swipe as I leave the my unit, or that if the unit isn’t opened within an amount of time you must wipe to access again. Staff was helpful and not pushy. Staff was also able to asset most of my questions and never rushed me to help others in line. Also the staff was very helpful in using promos to get me the best cost for what I needed.
Amber G | First ImpressionsNice facility
ROBERT H | First ImpressionsFound the facilities clean, climate controlled, and fits in my budget.
trish s | First ImpressionsLovely helpful folks, way too expensive.
Paris K | Overall ExperienceWonderful experience considering dumping all my possessions into a 5X10 cubical.
Becky A | Overall ExperienceIt became excellent after Cyme became a manager. Prior to that I would say below average.
ANNETTE S | Overall ExperienceStaff was not friendly and rude at times. Totally unacceptable. Elevator was out of service and STILL IS WEEKS LATER! I will NEVER use U-Haul EVER AGAIN in my entire life, and will tell everyone a I know what a horrible experience I had.
Greg K | Overall ExperienceThis location is very new, but it is honestly the best storage experience we have had by far. Our favorite benefit was the garages with automatic doors to make moving items easier. We moved a bit far away from this storage unit, which is why we discontinued our service, but we would recommend this specific U-Haul storage facility to anyone.
ANDREW C | Overall ExperienceThese people are problem solvers
V R | Overall ExperienceThis was a great place to store my stuff.
CLIFTON S | Overall ExperienceFront office staff was not very efficient using the U-Hail order placement system. Took entirely too long for them to manage.
Greg K | First ImpressionsEverybody at U-haul that helped me is amazi. Had a death in my family and the manager. I can't remember her Name was so caring. She gave me a hug and just she made me feel so welcome to be there. She is the best i did have a rental truck that the person that was driving, told the front desk when I first picked app the track that it sounded like the belt was going to be breaking. It was real loud He said, don't worry about it well. 2 days later, the belt broke, was stuck with out truck for 2 days another problem with the truck the cell phone outlets were broken so I could not charge my cell phone at all but other than that, everything was great. I told the guy that was driving you check everything before you get in the truck, but it's okay, thinks happen. I thank you, u haul for everything that you helped me with this last week. It's been very hard week for me. Losing a son, but thank you. God bless you all.
Kim T | Overall ExperienceJust had a family member move up here with way more stuff than I thought the location was so accommodating with the moving truck and the storage units. They were so friendly and if they didn’t know the answer to a question they found out and came back to me. The facility is actually one of the best I have seen with the RV parking and the ability to have a large moving company park on property. Staff and management were amazing.
JENNIFER F | First ImpressionsI had a little trouble scanning, checking in and out. But after I had been there a couole hours, I was able to successfully sign out of my two storage units. I was very grateful you assigned 0373 to me when 0385 was not big enough. Thank you.
Doris n | First ImpressionsThanks
Andrew B | First ImpressionsThe facility was clean, and I have no concerns with the actual storing of my stuff. My biggest concerns was dealing with the staff and policies. When I was trying to move out, I was staging my items in the big bay with my truck parked outside. The early shift staff said it was fine and actually helped when one of the bay doors was inoperable. The manager came out about an hour later and told me that I couldn't use that bay, that I had to use a different and much less convenient way to load my stuff. I finished a first load and came back several hours later and found other people using that same bay in the same manner and the other staff didn't say a thing, and were in fact helpful to them. I had great revisited with all of the UHaul staff except the manager. She always seemed to be in a bad mood or something, just not as friendly as the other staff. Unfortunately, that experience with one person is the thing I remember most, and the reason for the poor review.
Tonia H | Overall ExperienceSpecial customer service of Susan was incredible. So kind and try her best to help and explain everything ❤️💕. Thank you Susan your attitude is excellent!
ROSARIO M | First ImpressionsThe space is easy to find, the no pin pad is alot better, your rates are very reasonable than the last one I was renting.
ROBERT I | First ImpressionsThank you for making this easy
joyce j | Overall ExperienceI couldn’t be happier with the service and access of U-Haul. Thank you.
Sandra l | First ImpressionsThe senior employee Nikia is an amazing women, amazing customer service, extremely helpful from start to finish with each interaction, and deserves nothing but compliments. Amazing conflict resolution skills and ability to diffuse a situation quickly and timely. Kayla was rude, ill tempered and has zero customer service skills. She was going to forward me to management or someone higher as asked and when asked for the name proceeded to monopolize the conversation and tell me she could not give me the name of the manager or senior employee who she was going to forward me to because it was against ccompany policies. When told that I would like to finish my sentences before she continues to cut me off and then lie about company policies she puts the phone down off the receiver and leisurely gets the senior employee without stating that she was going to be putting the receiver down and grabbing said manager or senior employee who’s name she refused to give me but was going to be putting on the phone. I would not recommend this branch to anyone else if it was not for Nikia’s empathy and prompt resolution of the situation that I called for. I would also make people aware of Kayla before recommending and sharing my ongoing issue with her.
Alyce N | Overall ExperienceThank you for veterans first month free. So greatful
Janice W | Overall ExperienceThe General Manager is very unprofessional, she talks down to employees and Customers. No one really knows what is going on or how things work. The fast that access clicker or 24hr access to my trailer is an additional cost not disclosed in the regular price is again unprofessional. If your locations wasn’t so convenient I would have walked out and went someone else. This was my 4th attempt to rent a spot. All other times they didn’t know how to do it at all.
JEFFERY B | First ImpressionsI thought I was getting a10 by 10 unit not 2 5 by 5 units everything else was perfect....
Kim T | Online Move InEasy to use. Hassle free. Friendly and helpful people.
linda m | Overall ExperienceI gave it a 5 star rating even tho I gave a bad mark on the access hours being convenient. I think I should be able to access my storage unit whenever I want or can. I work nights and that means I get my stuff done when everyone else is sleeping. That being said I felt it shouldn't take away from everything else at this location and the hard work everyone does there. Its a great facility, management has worked with me when i needed a little help by going above and beyond and I give it 5 stars!
Chris I | Overall ExperienceThe customer service was definitely lacking. I didn't get a bottom floor unit like I reserved. The staff was rude and not very knowledgeable.l was pretty disappointed
JOLYNN M | First ImpressionsThe design of that facility is horrible for longer vehicles. Specifically, there is no way that if 40 foot trailer could possibly fit into an out of space rv052. I took my boat in there today to park it, and all it took was one look. I have to cancel my reservation , hope I get my money back, and go back to Dwyer Creek boat and RV storage in campus
MARK W | Online Move InThe place is all around great. Good customer service & nice facility.
Tara T | First ImpressionsStaff were all very helpful and friendly
ERIK E | First ImpressionsGreat facility Great place to store my RV Clean, new, exspensive Thx
Tobben M | Overall ExperienceGood, great, greater! Thx. For being available!
Tobben M | First ImpressionsSmooth cross country move. Solid truck. No problems. Load Share evolution went smoothly. Offload facility was super clean and a nice operation.
John W | First ImpressionsJacob was more then helpful. Friendly astute and all around gentlemen.
ben a | Overall ExperienceGreat staff and great services.
RUSSELL R | Overall ExperienceThank you
Rodger F | Overall ExperienceTodo bien gracias
CARLOS C | First ImpressionsVery helpful people. Kind is all I can say. If I ever need storage again I will come here.I was wondering if you have access to people who will bring belongings from one place to another???
DEBORAH R | Overall ExperienceLight inside the unit would have been better, but it was a very convenient unit and staff was always ready to help.
STEPHANIE G | Overall ExperienceBob was great the rest of the young men there were not very helpful
Annika m | First ImpressionsNice friendly helpful !
Mircea R | First ImpressionsLoved that your storage has an area to park the vehicle and unload. So convienent! The young man who helped me check in was very nice and helpful.
GENISE H | First ImpressionsCharged me $50 for a 5-minute job to open my lock. Way too expensive monthly costs. Would never recommend to friends. My storage was empty for a week. In my hurry, I would have hoped UHual would ask if I was still using it or send an email notifying me of the upcoming bill. I hope I get a refund because they auto charged me for full month again.
IGOR T | Overall ExperienceMy first reservation and storage unit somehow got canceled and then they rented my unit to somebody else. I needed an outdoor unit and I was supposed to get a 10x15 outdoor unit. The day I showed up to move in with the trailer full of stuff after a 20 hour drive I found out my unit was sold. Then a week later I got an indoor unit same size. And then there was issues with my unit after I paid for it get the card to swipe in. Somebody somehow right after I moved in Moved me right back out the next day. So pretty much the same issue happened two times in a row at the same location. I understand that sometimes things just happen but it's strange how it happened to me two times. But still a very clean place I really like to back in garage with the garage door to help keep the rain and wind out while you're offloading your vehicle into the easy access elevators.
TREVOR H | First ImpressionsThe staff was very friendly and helpful. They answered all of my questions without having to ponder an answer. That proves they are knowledgeable about the products and services they provide. That's really comforting to me as a customer.
juanita M | First ImpressionsTrent was very helpful, kind, & patient! Efficient process & feeling confident I’ll be taken care of while utilizing this facility for my possessions - thank you!
AMANDA M | First ImpressionsThey charged us for a lock for our storage unit when we were supposed to get one complementary. Also didn’t give us full instructions on the swipe card
CASSANDRA K | Overall ExperienceDid not have lock inside storage unit but the clerk at the counter remedied that asap
DEREK F | Online Move InStaff was very helpful since I had a knee injury. Thank you
Aaron F | Overall ExperienceVery helpful and accommodating
AARON F | First ImpressionsI found this site very nice!!
KAREN B | First ImpressionsCharge too much money
Donna a | Overall ExperienceThe staff was very helpful, answering any questions we had. The unit was clean and easily accessible. And the price was less than other storage facilities in the area.
Kimberly F | Overall ExperienceEstoy muy contento la verdad con la atención recibida, el personal está muy bien preparado y hacen su trabajo con rapidez y eficiencia
YOANDRY L | First ImpressionsGreat customer service and rates
Tabatha W | First ImpressionsThis is a very large, clean facility. Lots of room to move in with the truck.
Kimberly F | First ImpressionsExperience was great. The attention to customers waiting to be helped could use improvement in speed times overall was 5 stars
Mark R | Overall ExperienceTrailer had a flat tire and road side assistance cancelled twice. Unable to even use it for the first day I was moving. Completely unacceptable and inconvenient
MARVIN J | First ImpressionsJacob was very helpful in all he did. He answered all questions and us signed up for storage units. The whole staff that was there was very nice and was helpful as well. I will recommend this U-Hall to everyone who needs a place to store things or if they need a truck too.
Kenneth B | Overall Experience