U-Haul Moving & Storage of Orleans

2624 reviews

3636 Innes Rd   Ottawa, ON K1C1T1

(613) 824-6843

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Contact Us

(613) 824-6843

3636 Innes Rd
Ottawa, ON K1C1T1

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Jeremy B. 
Rating:
3.0

Clean off snow from vehicle. Not everyone has a snow brush with them. Also gas was lower than 7/8 tank at pickup so I needed to pay for extra gas.

JASON B. 
Rating:
5.0

Excellent, friendly service! Cargovan was clean and in very good shape!

HENDRIK V. 
Rating:
4.0

Customer did not leave a comment.

VAN-NGHIA L. 
Rating:
5.0

Excellent service, thank you.

Denise L.  |  Overall Experience 
Rating:
5.0

Great service, no waiting, friendly.

DONALDJOHN C. 
Rating:
5.0

Customer did not leave a comment.

Patrick B.  |  Overall Experience 
Rating:
5.0

Very nice service at the orleans location. However, I mentioned that the call centre person I spoke with (a guy called Parry something like that) was insisting too much in getting credit card info. When I say too much, it was too much and he was also lying that there's no more van if I don't provide with credit card info.

ABDELKADER B. 
Rating:
3.0

Make sure vehicles are cleared of snow. We were told to back it in a spot to have someone else clean the snow. Took so long to take the snow off that we were super rushed to use the equipment. Extremely disappointing as I booked the day before so they should have prepared the vehicle. And the tires were so bad that the van was slipping everywhere and it was scary.

ANNE-MARIE K. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA G. 
Rating:
5.0

Customer did not leave a comment.

Lionel N. 
Rating:
5.0

Having no snow on rental day would be fantastic. Just kidding. Everything went very well. Thank you very much.

GAETANG L. 
Rating:
5.0

Support from location was excellent when my truck developed a door problem

LEOJ B. 
Rating:
5.0

staff always ready to help and assists. I was very pleased by the service. Thank you.

Charles L.  |  Overall Experience 
Rating:
1.0

FOLLOW PUBLIC HEALTH MEASURES AND HAVE YOUR EMPLOYEES WEAR MASKS. SHAME ON YOU

RYANJEFFREY A. 
Rating:
5.0

Very friendly and knowledgable. Easy 1 stop trailer rental. They had the correct size tow hitch, ball and electrical adapter, and hooked it all up safely. A great 1st towing experience. I would have been in Canadian Tire for hours looking for the stuff, if U-Haul hadn't have helped!

STEVEN S. 
Rating:
4.0

Customer did not leave a comment.

Chimaobi E. 
Rating:
5.0

Customer did not leave a comment.

Daniel V. 
Rating:
5.0

Customer did not leave a comment.

WILLIAMEDWARD C. 
Rating:
5.0

Very satisfied. Not sure what else could be done!

Ernesto M. 
Rating:
5.0

Wow... very impressed with the service! Facilités are beautiful, clean and very secure! The customer service was excellent.

Chantal G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Francois M. 
Rating:
5.0

Customer did not leave a comment.

PATRICE S. 
Rating:
5.0

Customer did not leave a comment.

DARRYLF D. 
Rating:
5.0

Customer did not leave a comment.

Denise J. 
Rating:
5.0

Luigi and Paul were great, I had a very positive experience.

P-JEFFREY W. 
Rating:
5.0

Customer did not leave a comment.

ELENALOREAL M. 
Rating:
4.0

Customer did not leave a comment.

JANE N. 
Rating:
5.0

Customer did not leave a comment.

DOMINIQUEJ R. 
Rating:
5.0

Everything was great!!!!! All positive of an experience

VIANNEY C. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

DENIS L. 
Rating:
5.0

Picking and Dropping were very quick. Great service!

Irene A. 
Rating:
5.0

Great service, very professional. The truck was very clean, as was the main reception area.

SIMON L. 
Rating:
4.0

Customer did not leave a comment.

KAREN R. 
Rating:
1.0

We haven't been able to get help we need We would like help for the storage room to be open We aren't able to open it ourselves Plwaee help

CLAIRE I. 
Rating:
5.0

Customer did not leave a comment.

PATRICE S. 
Rating:
4.0

Customer did not leave a comment.

RILEY P. 
Rating:
3.0

I have rented the 4 x 8 trailer 4 times in last 6 months - from Coventry road, Ottawa - with zero problems. I acknowledge that yesterday, at Innes road location, it was very cold outside about -10 CV. Yesterday at Innes Road, Ottawa, the outdoor tech guy told me he could not install the chains on my car hooks for the 4 x 8 trailer I had rented. I advised I towed a Jayco 806 trailer for 10 years and always hooked up the chains and Coventry did so 4 x in last 6 months for a 4 x 8 trailer. He reluctantly tried again and finally got the chains hooked on to my Honda frame. Then he told me that the lights did not work on my 2012 Jeep for the 2nd trailer (5 x 8) we rented. While the top of the line Jeep Rubicon Wrangler is a 2012, we have maintained it in top condition - there was zero problem with the lights. ZERO problems As a consequence, what should have taken 5 minutes took over 45 minutes - which is a huge waste of my time. I will not return to Innes U Haul location next time. I will ensure I use Coventry Road location as the workers there are very can-do - and not looking for reasons why the trailer cannot be hooked up.

IANR L. 
Rating:
5.0

Everyone was great as usual.

BRIANC F. 
Rating:
5.0

Customer did not leave a comment.

MARCG P. 
Rating:
5.0

Customer did not leave a comment.

GARY B. 
Rating:
5.0

Customer did not leave a comment.

JORYROBERT KEITH S. 
Rating:
5.0

Customer did not leave a comment.

Benamar H. 
Rating:
5.0

Customer did not leave a comment.

HMICHAEL R. 
Rating:
5.0

All around good experience as I changed the reservation a few times but every thing worked out.

ROBERTB H. 
Rating:
1.0

The Manager (Young Guy) was very disrespectful. opened my storage without notifying me and additionally treated me very disrespectfully! Not recommended at all; not only that person should not be a manager but he should not be allowed to speak with customers. Because for a customer to be treated poorly is the worst memory he or she has from that business.

Mahmood A.  |  Overall Experience 
Rating:
5.0

This was my first time renting a truck to move my office equipment. At first, I rented a truck that did not have a ramp (which I needed) - it was very quickly adjusted for me. Staff was courteous. Returning the truck was a very simple process.

SHARONR M. 
Rating:
5.0

Nothing to suggest as improvements. Convenient location, lots of inventory, easy booking online as well as vehicle condition authorization, fast and simple check-in, and friendly courteous staff on site. Keep up the great work!!

Don W. 
Rating:
5.0

Just keep it this way

PAUL B. 
Rating:
5.0

Great staff, very knowledgable and helpful. Thank you

Mark M.  |  First Impressions 
Rating:
3.0

This is second time I rent a Auto Transport from this location. Different units, both times there was a deficient wheel strap. Also wanted the unit for 24hrs and was pressed to return it for another customer for 5pm. But there was no other customer waiting upon my return. I paid for 24hrs only used 6hrs (but there is not 6hr rate).

JDDENIS C. 
Rating:
5.0

Did not have furniture dolly I had ordered online

Brian M. 
Rating:
5.0

Fast, efficient, polite why change

ROBERTY B. 
Rating:
4.0

Customer did not leave a comment.

Suzanne A. 
Rating:
5.0

Excellent service Very nice people

GARY N. 
Rating:
5.0

Everything looks good to me... except that the location was out of furniture dolly which I found a bit strange.

MONDAY N. 
Rating:
5.0

All good, made for an easy day.

GRAHAMRHYS L. 
Rating:
3.0

Not happy that the location of the pick up qas changed two days before my move from a nearby location to one that is 40 mins away driving.

Christopher D. 
Rating:
5.0

Customer did not leave a comment.

ERICROBERT L. 
Rating:
4.0

Customer did not leave a comment.

PATRICE G. 
Rating:
4.0

Customer did not leave a comment.

Alain B. 
Rating:
5.0

Customer did not leave a comment.

BASSEL R. 
Rating:
5.0

Just Ecellent the whole experience. Staff excellent as well. Thankyou

NELSON L. 
Rating:
5.0

Super helpful and accommodating.

Michael B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SYLVAIN P. 
Rating:
5.0

You have been very dependable every time I have dealt with you

DANIELJOSEPH AND L. 
Rating:
3.0

There is a female employee who works only day shifts from what I have noticed.... long dark hair. She never smiles, never a pleasant welcome... does not look happy to be working. We have encountered her three times. In the beginning of my rentals she was to have the manager call me (Paul) as we first booked on line and what we booked was not available (not our fault the website was not reflective of what was available) so I told her that I wanted to have the same price of a unit t that we booked online for. She said she couldn’t authorize that and would have the manager call me. Never received a call. I called 3 times to speak to Paul and talked to the same girl 3 times she said Paul wasn’t in ... so I asked her 3 times to have Paul call me. Never got a call. I was so frustrated that I just gave up on trying... it ended up that I needed and second locker which aggravated me even more because I didn’t want my stuff all over Ottawa. Most of the staff that work there are not welcoming... there is one other girl with long dark hair who is very pleasant and always smiling and the manager Paul is very pleasant Based on my experience with that First Lady ... and other unfriendly workers And feeling very unwelcome as a customer..... Not sure if I would return or recommend the site on Innes Road in Ottawa

Garden of C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacques V. 
Rating:
4.0

I originally had to pick up my trailer at the Gatineau location, the manager there by the name of Tania was absolutely the rudest person I have ever met. She berated customers in front of each other often yelling at them if they were late or did not understand .,she has no customer service skills . On the other hand Paul at the Innes road location was very professional and accommodating. I think he should shadow and coach Tania on how to serve the public . Moving is very stressful and she adds to the stress by her poor attitude and demeaning behaviour.

DENISW M. 
Rating:
5.0

Amazing customer service Definitely recommend and will use them again.

jean-marc D.  |  Overall Experience 
Rating:
4.0

could say the service and faviliaties are really good thanks

NELSON L.  |  First Impressions 
Rating:
5.0

Little pricey...

Chris D.  |  Overall Experience 
Rating:
3.0

I left more gas then what i got it at and u guys charged me 10 + dollars for gas i rent a discount next time little cheaper on the milliage aswell

David F. 
Rating:
5.0

When everyone else were booked, UHaul saved us. The staff was calm and very knowledgeable.

DUARTE E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bernard P. 
Rating:
5.0

Customer did not leave a comment.

KEITHK V. 
Rating:
3.0

The place is nice and clean, people seem nice when helping customers. I'm here to store stuff while trying to clean out my late mothers house. It would be nice is the mask guidelines were more closely adhered to. I have an 11 month old baby boy who was born with holes in his lungs.. I'd rather not find out if he's covid proof...

David J.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jorge D.  |  Overall Experience 
Rating:
5.0

Very user friendly facility for moving in. Washrooms were spotless clean. East loading docks

Jason C.  |  First Impressions 
Rating:
5.0

The truck did not look like it had been wiped down since it was last used in the cab interior. There was coffee and other stains and sticky around the console. I'm sure the truck gets used multiple times a week, but during these times, it would be nice to feel like you're getting into a clean truck. Other than that, the storage bed area was very clean. All stickers with warnings and processes were clearly marked and in easy to read spaced.

Jason C. 
Rating:
5.0

Nothing i used you guys last week also everything was easy and spot on.

Troy M. 
Rating:
5.0

Customer did not leave a comment.

Bernard P. 
Rating:
5.0

Customer did not leave a comment.

Muhemadhusein E.  |  First Impressions 
Rating:
5.0

I don’t know if we forgot instructions or if the person renting us the space but we did not get a code so when we put our goods in storage the alarm sounded snd the same happened when we removed our things. We were told only then that we had to enter a code at the door. Otherwise it was fine.

francine g.  |  Overall Experience 
Rating:
5.0

👍

Paul L. 
Rating:
5.0

Customer did not leave a comment.

Ali J. 
Rating:
3.0

Locker was dirty. I had to clean it myself.

Michael D.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

ROCHELLE P. 
Rating:
5.0

Customer did not leave a comment.

Tom H. 
Rating:
4.0

My only negative feedback is that there could be more support in office as each time I went in the wait was long and only one staff working.

Mary R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MOHAMEDRAFIK T. 
Rating:
4.0

Customer did not leave a comment.

MICHELR L. 
Rating:
5.0

Regarding closing the account: I was surprise to find out that their was no pro-rata per day with U-Haul. I should of read the whole contract at the counter in front of your cashier employee before agreeing of taking the storage unit. Unfortunately its impossible to read the find print of your contract when the booking is done over the phone or at the counter. IF I MAY SUGEST, this should be clarify at the time of the booking on the phone or at the counter by your sale team, this would certainly prevent a disappointment, frustration and hard ship when money is tight. Thanks again

Germain C.  |  Overall Experience 
Rating:
5.0

Very clean facility, easy access to storage locker, nice👍

LORNEFRANK M.  |  Overall Experience 
Rating:
5.0

Staff at this location were very courteous and professional while providing service to my needs.

DAVIDB B. 
Rating:
3.0

Ensure equipment is functional.

Richard G. 
Rating:
3.0

Not a single person of your service staff wears masks. Even when they are inspecting your car.

Jarek C. 
Rating:
2.0

I made a reservation for a 20 foot truck on October 9th for October 31st and received a confirmation email. When I showed up on the 31st at noon as stated in my email the staff said there was a mixup and they do not have any trucks available. They said they only figured it was a problem that morning but nobody called me to advise or make alternate plans. Luckily a 26 foot truck just pulled in for a return and they were able to give that one to me. I made a reservation over 2 weeks ago, and nobody called me when there was a problem the day of or offered to fix it for me. I was just told "sorry, we don't have anything right now." That's simply unacceptable.

ALI A. 
Rating:
1.0

The day of the trailer pick-up I asked to purchase a hitch and a trailer lock and a padlock for the trailer door for our trips - I was directed to the wall of locks. I picked a hitch lock and a trailer lock and a padlock - I asked if this would work with the trailer and hitch I had (installed at u-haul the previous week) - I was told yes. The hitch lock worked well and the padlock also but the trailer lock obviously did not as later I found out by doing some web searches - why the person at the counter would tell me that the trailer lock would work when it didn't is incredible. Now I have a brand new trailer lock that is nothing better than a paper weight. Also the person who attached the trailer to the car left the chains too long and they were dragging on the road, I found out after a day of driving. I wrapped the chains with tape to prevent the chains from dragging.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

ANDREWJAMES H. 
Rating:
4.0

Needed a small truck fast, reserved on line, went & drove away with the rental within half an hour. It was quick & easy, would do it again. Staff very curtious & pleasant.

SYLVIANEG L. 
Rating:
5.0

Awesome service and center has a excellent/friendly manager . Thanks Uhaul!

Daniel K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERTWAYNE B. 
Rating:
2.0

The reservation was was not set. I went in three weeks ago to reserve and it wasn't recorded. The truck was a cargo van It was the only truck available though I needed the bigger box truck. I had to do several trips and did damage to one of pieces of my outdoor furniture. The Storage unit is a 5x10 but has a big roof support In it so I couldn't put what I needed in it. Not impressed.

PHILIPPER V. 
Rating:
5.0

Customer did not leave a comment.

STEVENJ H. 
Rating:
5.0

Customer did not leave a comment.

PETERTHOMASMARK M. 
Rating:
1.0

All was fine until the end: -charging $43.73 for gas fill-up?? PLUS you add more on for taxes... we did not drive the truck across town- we moved 2 loads 6 KM each way.... 24 km between the 2 properties plus the distance from your location and back (6.8km each way). A total of approx 40 KM TOTAL... 50$ for gas??? Now I am on hold for over 23 minutes.... not very good

KHALID H. 
Rating:
5.0

The manager gave me a guided tour to my storage locker and explained how to access the building and access the service doors and how to exit once completed. The facility is very clean, well laid out and the staff was very professional and personal.

Ed J.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Chantal M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Adam M. 
Rating:
5.0

Customer did not leave a comment.

Correna C. 
Rating:
5.0

Line up was pretty long...

antonie B. 
Rating:
5.0

Customer did not leave a comment.

Jose M.  |  First Impressions 
Rating:
2.0

The employees were mostly rude and dismissive even after I had to wait 5 hours for the truck that I rented. Even a “our apologies, how can we help” would have been appreciated since the delay forced me to cancel, reschedule, and rebook many aspects of moving.

LAURAELIZABETH A F. 
Rating:
1.0

Forget recommending "this location", I would never recommend U-Haul as a whole. Almost completely ruined my moving day. Changed my reservation with no warning and offered me a $50 discount (which I did not receive). Showed up on my moving day to the new location (they also changed my rental from a 15ft to a 20ft), and they did not have this "new truck" available. I had to use a 10ft truck, and go back to my old apartment the next day to finish my move (with my car) as I couldn't fit everything in this truck. Employees did not have a care in the world and acted as if this happened multiple times a day, every single day. I wish the pandemic had bankrupt you guys. Awful, just plain awful.

Lucy B. 
Rating:
5.0

Customer did not leave a comment.

Jose M. 
Rating:
1.0

Have an express pickup. I waiting almost an hour to do a simple pickup.

Erik B. 
Rating:
5.0

Customer did not leave a comment.

Paul C. 
Rating:
5.0

Customer did not leave a comment.

MDNATHALIE B. 
Rating:
2.0

The wait time to pick up my rental equipment was nearly 2 hours long. I understand we are in a pandemic - but there was ONE person working the counter on a Saturday at the end of the month - not acceptable.

David H. 
Rating:
5.0

The young lady at the counter was great, we had no reservation and we needed for just for a small move and being the end of the month . It was really busy she got us a truck and on our way. Thanks

ARLENEA S. 
Rating:
5.0

Great staff!

Souraya G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Steve W. 
Rating:
3.0

Spent 15 minutes searching for assigned truck on lot only to be told it was not there, they didn't really know where it was.

GARY K. 
Rating:
2.0

It's the lines. It takes a Lot of time to get a storage locker or to pick up a truck. When you are just buying boxes, you may have to wait for an hour. Make a self checkout or SOMETHING!

jOHN W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yvonne M.  |  First Impressions 
Rating:
4.0

Overall satisfied. One issue was that the map did not match reality and the unit we were originally assigned was a different size and we had to go back to the office to wait in line and get moved to another location. Not a huge deal, but also a bit strange. While we were waiting, the couple in front of use were clearly having the same issue. A bit strange that that if the map is wrong that it would not be corrected or at least that the staff would not know which were which even if there had not been time yet to fix the maps. Also, no apology for inconvenience, which was not necessary but would have been nice. Clean and nice facility.

Michelle B.  |  First Impressions 
Rating:
4.0

My only complaint is that monthly rates are not pro rated.

Jaime R.  |  Overall Experience 
Rating:
5.0

Very nice place to store your possessions but over $300 per month was a bit expensive and it turns out we didn't need a unit that big. But overall good experience and friendly staff

Marc M.  |  Overall Experience 
Rating:
3.0

Upset that the walk in reservation was not "Saved". I called 2 days before my check in and all data was lost i had to go the reservation process. I also couldn't check in on line I was always getting an error.. Regardless of the protection glass your staff should still wear masks... You should have a touchless pay system, pen, key pad were not disinfected after use.

Chris D.  |  First Impressions 
Rating:
5.0

Very helpful, professional, knowledgeable and helpful staff.

Ed l.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ruby B.  |  First Impressions 
Rating:
5.0

Very helpful and friendly

Barbara G.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

siobhan K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

leroy d.  |  Overall Experience 
Rating:
5.0

We are so happy we chose this UHaul franchise to store our household items between moves, the staff is very professional and courteous and the facility is spotless and well laid out, the manager is great at handling all kinds of questions from customers and he always has a smile to offer, we highly recommend uhaul for your storage needs large and small !

Mark D.  |  First Impressions 
Rating:
5.0

JUst Excellent!!!

Nelson L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anna Maria S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wilma H.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

GILLES S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andre G.  |  First Impressions 
Rating:
4.0

The indoor storage space was great. The problem I had over and over again, is that I couldn’t get in. I wasted time and money when I was trying to move out, because the code was not working. I called and told them the next day, they said they will reset it,I came back after work and couldn’t get in again! There is no one to call after 7 pm. I had to wait again till the next day. Then there’s the confusing issue of 2 boxes, to punch your number into, and you have to punch in your number to the one on the left first... if you punch it in on the right before the left it will look you out- no one explained that until I got locked out- it makes no sense why it has to be that way- , anyways my number did not work in either boxes.Then I realized there’s a 3rd punch in box. There should be clear instructions. It was a very frustrating experience to go there 3 times, and be looked out all there times after getting reassurances from the staff that my code works and that I should be able to get in.

MAGIDA K.  |  Overall Experience 
Rating:
5.0

I willl use only uhaul in the future. The staff were amazing. So helpful and accommodating. I recommend them to everyone. Clean, bright and secure. I stored all of my belongings at the Innes Road location for over two years and did not have a single problem. Definitely a 5-star moving and storage facility.

kathy c.  |  Overall Experience 
Rating:
5.0

I had used other storage facilities before but when I walked into your facility, I felt like I was walking into a five star hotel. Thank you

Johanne S.  |  Overall Experience 
Rating:
5.0

Very, very clean and safe

Martha R.  |  Overall Experience 
Rating:
5.0

Would highly recommend U-Haul Orléans. Staff and management were very helpful and the facility was easy to access and very clean. Made my move a lot easier.

chris C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALI A.  |  First Impressions 
Rating:
5.0

Easy access to my locker, very clean storage facility.👍

LORNEFRANK M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vanlang N.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Jorge D.  |  First Impressions 
Rating:
5.0

Good Job No Issues

Hai-Seng N.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mirna K.  |  Overall Experience 
Rating:
4.0

Very accessible. Storage space was very clean.

joanne j.  |  Overall Experience 
Rating:
4.0

Good morning, You will see that I have already place a call regarding my quote on the storage in my account. During my telephone conversation last week, i was quoted 124.95 for a storage space equal or relatively close to the 15ft moving truck I rented. But. on august 29, when i brought my items, I was toll that the price was 269.95 per month with the first month free. That is not what I agreed. You can reach me at 613-446-7486 or cell 819-664-8046 Thank You

Germain C.  |  First Impressions 
Rating:
2.0

Slow Even I asked for 10x15 unit they gave me 10x10 and10x5 I booked 20’ truck they gave me 15’

Othman A.  |  First Impressions 
Rating:
5.0

Thank you u-haul all the staff excellent job storage very clean 100% I'm happy

Rolando L.  |  First Impressions 
Rating:
5.0

I will always use this facility if I need the storage within the area. Very clean and well organized.

ROLANDO C.  |  Online Move In 
Rating:
4.0

My rental trucks air conditioning wasn’t working. It was very hot and uncomfortable. Also the service is very very slow, you need to hire more people. I left the lineup because I couldn’t wait..you can’t have 1 person working, and answering phone calls and 10 people in line. Other than than that, I loved the 24 hour access to my storage unit and the fact that it’s heated in the winter...

MAGIDA K.  |  First Impressions 
Rating:
5.0

This was my first time renting a self storage space and it went really well. I had great assistance from your staff, who were friendly, thorough and helpful! Thank you!

Ottawa African Violet s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lynn S.  |  First Impressions 
Rating:
4.0

The whole process was pretty efficient. I would definitely recommend and use again if the need arises!

Lynn C.  |  Overall Experience 
Rating:
5.0

Good services. Good rates.

Joel F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Corrina A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chris L.  |  Overall Experience 
Rating:
1.0

This storage facility did not have any security locks available to buy. This should not happen given it's the first of the month and it's a storage facility. Security locks are pretty essential.

CHELSEY C.  |  First Impressions 
Rating:
4.0

I would have appreciate to know in advance the facility didnt have proper lock in stock and know the procedure.

Kim L.  |  Online Move In 
Rating:
5.0

Everyone at this location was super helpful and friendly! The unit was impeccably cleaning! Very convenient having the drive in unloading dock!

Shannon R.  |  Overall Experience 
Rating:
5.0

Awesome!!

KERRY K.  |  First Impressions 
Rating:
3.0

Bad experience with the Manager. Every time I needed to see a staff member, had to wait a long time in line. Staff serves one person and then disappear when there is a line of people waiting to be helped. Anyway, I'm glad I'm out of there.

Gerald G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bob C.  |  First Impressions 
Rating:
5.0

Tout simplement parfait! Bravo!!!

bruno s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julianne M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steve G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Julianne M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

chanel g.  |  First Impressions 
Rating:
5.0

The facility is excellent and well equipped. The washroom was really appreciated. Occasionally the line-up to see a staff member was long as the storage facility is combined with the trailer/vehicle rental business but usually if it was too busy I could return at another date.

Frank J.  |  Overall Experience 
Rating:
5.0

Was the best place for my storage ( waiting for my new condo); easy access, very clean, very secure. I would recommend this place and would not hesitate if I need any size of storage unit in the futur. Thank You U-Haul

christine n.  |  Overall Experience 
Rating:
5.0

Big Thank You to Paul. He is very professional and courteous!

kendall h.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

John M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Meritt M.  |  Overall Experience 
Rating:
5.0

Great place for storage or buying moving/packing supply. My storage unit was easy access and secure, very clean place. Thank You

christine n.  |  First Impressions 
Rating:
5.0

Had the pleasure to deal with Paul again. He’s the general manager of the location. Very nice, friendly and knowledgeable.

Georges A.  |  First Impressions 
Rating:
5.0

Excellent service , Facility Manager Paul was super helpfull and friendly.

Salman B.  |  Overall Experience 
Rating:
5.0

Great place, easy access and very clean

christine n.  |  Overall Experience 
Rating:
5.0

So far, so good

Lise F.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

David M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Simonia S.  |  Overall Experience 
Rating:
5.0

Amazing place, secure and clean!

alejandro S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nabil F.  |  Overall Experience 
Rating:
5.0

The service was great!

chris g.  |  First Impressions 
Rating:
5.0

A little disappointed that the price for the 5x10 unit online was $5 more per month online (which I paid) than the price advertised at the entrance to the facility.

Michael J.  |  First Impressions 
Rating:
5.0

Actually, quite impressed with the cleanliness and measures that were quickly put in place for COVID that appeared to be fairly seamless given the already orderly and clean environment. I would definitely recommend and go back!

Rebecca G.  |  Overall Experience 
Rating:
5.0

Easy process from move in to move out. Would use these storage facilities again and highly recommend.

Ainslie F.  |  Overall Experience 
Rating:
3.0

Some improvements in the website when signing up is a little difficult and when you check there are items that in there that you did not selected. Signing in is hidden at the bottom in Manage you account. Also reservation is hard when I select storage to reserve and checking out I received an error, double check everything but still error. I only get through when I select rent instead of reservation. Other than that the move in is smooth and easy.

ROLANDO C.  |  Online Move In 
Rating:
3.0

3. There were mouse droppings in the storage locker. My niece complained and a staff member immediately swept our the space and replaced the poison, which had disappeared. My recommendation would be contingent on knowing the problem has been cleared up permanently.

Richard M.  |  First Impressions 
Rating:
5.0

Clean, indoor load/unload is convenient and pricing is competetive.

Manfred K.  |  Overall Experience 
Rating:
3.0

The staff need better customer training

lola l.  |  Overall Experience 
Rating:
5.0

Easy to move in. Excellent customer service.

Melanie B.  |  First Impressions 
Rating:
1.0

Manager is the worse I have ever had to deal with. Never replied to messages or emails. Never was at the office. He should not be managing the Uhaul location Never recommend location to anyone

lynn g.  |  Overall Experience 
Rating:
1.0

i canceled my membership in december and 2 months later i’m still getting bills from you guys. bad service and very bad people working for you guys at orleans location in ottawa

derick b.  |  Overall Experience 
Rating:
5.0

Paul was a great help. I couldn’t be more pleased with his service.

Carol N.  |  First Impressions 
Rating:
5.0

Very nice.

Serge D.  |  Overall Experience 
Rating:
5.0

Our experience was very positive, staff friendly and very helpful. I would definitively recommend. Thank you

terry F.  |  Overall Experience 
Rating:
4.0

We booked a 1 way drop off in Orleans from Kingston....unknown to us an error was made and they expected the truck to be delivered to Manotick....had to speak with customer relation to resolve it.

Richard F.  |  First Impressions 
Rating:
3.0

The guy at front desk did not know how to smile, he looked like he hated his job . Didn’t give help at first to find the truck.

Louise S.  |  First Impressions 
Rating:
3.0

need better explanation of security access pads

Ron L.  |  Overall Experience 
Rating:
5.0

Great

robert r.  |  Overall Experience 
Rating:
5.0

The agent was very helpful after could not get into my storage space

donna d.  |  First Impressions 
Rating:
5.0

Excellent customer service

Antoinette H.  |  First Impressions 
Rating:
5.0

I used this location to move and store my belongings over a 3 month period. I found the staff extremely helpful, patient and polite with myself, and with other clients ahead of me in the lineup.

roberta k.  |  Overall Experience 
Rating:
2.0

After being reassured that the U box would be ready we were advised there was no reservation for the Ubox . Booking number 95762682. We now have a storage until instead of a uBOX Not enough staff .

Joan W.  |  First Impressions 
Rating:
5.0

Clean facility. Helpful staff.

carol c.  |  Overall Experience 
Rating:
2.0

Just could not believe how long it took for the employees to book a storage unit, they most of them not know how and had to ask, so between them they finally after at least one and a half hour figured

Sandra G.  |  First Impressions 
Rating:
5.0

Staff was informed, helpful, friendly and professional. Location was clean and organized. Would recommend this location to anyone.

thomas B.  |  First Impressions 
Rating:
5.0

Quick and easy

Larry S.  |  First Impressions 
Rating:
4.0

The employees at the Orleans location went out of there way to accommodate us. Rachel and Kairy were extremely helpful.

Nicole L.  |  First Impressions 
Rating:
5.0

Your representative was very knowable about products and services.

Mike B.  |  First Impressions 
Rating:
5.0

The services i got from you was excellent. I will refer clients to U-Haul. Thanks Evariste

Evariste S.  |  Overall Experience 
Rating:
3.0

Wait times in line to get help really way too long. Need more front desk personal.

Rick B.  |  Overall Experience 
Rating:
5.0

Excellent customer service despite long lines. Staff was very helpful.

Lynne A.  |  Overall Experience 
Rating:
5.0

Excellent service!

hussein r.  |  First Impressions 
Rating:
5.0

Clean, immediately available, helpful staff.

Dena P.  |  First Impressions 
Rating:
4.0

It was extremely busy (which is good for you) so I ended up waiting in line for over 90 minutes. The service was great but the 90+ minute wait was the issue.

Jeffrey S.  |  First Impressions 
Rating:
3.0

It was understaffed but the guys were great there, they kept calm and was very friendly.

Shanice I.  |  Overall Experience 
Rating:
1.0

You need more staff....service extrêmement slow on sunday.

Pierre D.  |  First Impressions 
Rating:
1.0

Customer service is terrible. On a busy weekend, you knew it will be, you staff 2 emp at the desk! I waited 1 hr & 40 mins to talk to someone. All to save $ from a Corp position! Terrible client servi

alli b.  |  First Impressions 
Rating:
5.0

It was quick and easy to get everything sorted. Would recommend using them anytime

Shanice I.  |  First Impressions 
Rating:
4.0

I had good experience everything went well.

rosie w.  |  First Impressions 
Rating:
2.0

Although I got the first month free, 2 of those weeks I was not able to access because of the shut down. If it wasn’t for the exceptional service frm your manager Mike, I would change storage company.

monique v.  |  First Impressions 
Rating:
3.0

Staff at counter are friendly but you need a better system as wait times are long and if problems arise we wait even longer

Francine C.  |  First Impressions 
Rating:
5.0

Excellent service on a very busy day! Many thanks for all your help.

Tree C.  |  First Impressions 
Rating:
1.0

It was a very busy day and there were not enough employees to assist the customers causing major delays. The reservation system is archaic and unreliable. I hope I never need to use U-haul again.

Catherine H.  |  First Impressions 
Rating:
1.0

This experience was the most pathetic showing of a major company I have ever seen. We reserved 10’ truck in advance, confirmed it was there to be told only 26’ truck available and we had to pay more

sarah a.  |  First Impressions 
Rating:
5.0

Excellent team. Paul’s exceptional customer service directed us to this location! Well done sir

Denis V.  |  First Impressions 
Rating:
5.0

I have absolutely nothing bad to say about my move into the new U-Haul facility. The truck rental was smooth and the onsite staff went above and beyond to help me unload my belongings.

kathy c.  |  First Impressions 
Rating:
5.0

Very good service and very easy acces to storage unit. Beautiful faility and I was able to find everything for moving. Thank you Michael and staff

christine n.  |  First Impressions 
Rating:
4.0

N

Samantha H.  |  Overall Experience 
Rating:
1.0

Not satesfied at all.

Denis S.  |  Overall Experience 
Rating:
5.0

Fantastic experience during a difficult time. Mike, the manager made my uhaul experience a very good one. He really cares which shows. I would absolutely recommend. Thank you Mike!

David D.  |  Overall Experience 
Rating:
2.0

I am still waiting for the credit for a charge for storage that was taken from my Mastercard after I vacated the unit.

sharon B.  |  Overall Experience 
Rating:
4.0

Michael was very helpful

kevin d.  |  Overall Experience 
Rating:
4.0

The facility is under renovation so it is difficult to rate it properly but it is the best it can be considering,

Hank R.  |  Overall Experience 
Rating:
5.0

Initially I thought we were going to have a problem getting our pods loaded for delivery but the attendant went above and beyond to get a forklift operator in to load the trailer. Great service.

Richard J.  |  Overall Experience 
Rating:
5.0

We had our U-Boxes shipped from Vancouver to the Innes Road location. Michael was very professional and helpful. We confidently recommend you to consider this location for your moving&storage needs.

Steve L.  |  Overall Experience 
Rating:
1.0

- Made me drive all over the city to pick up trailers and UBoxes at different locations because they were not at the locations Where I reserved them. - Charged me $800 for 4 extra days of storage.

Francois T.  |  Overall Experience 
Rating:
1.0

experience from start to finish was unpleasant. Reserved unavailable at promised time. Waited 1.5 hrs to access box on move day. Billing issue unresolved, met in person, sent e-mails, phone left mesg

Ronald C.  |  Overall Experience 
Rating:
5.0

Very helpful staff, let us used a dolly several times which was very handy.

suzanne p.  |  Overall Experience 
Rating:
5.0

Excellent service. Contents were intact when we picked up. No issues.

Taryn A.  |  Overall Experience 
Rating:
1.0

Uhaul is the worst experience I’ve ever had. Will never be using them again. The innes centre was fine and the people there probably the only ones in the whole company that don’t completely suck.

Nathan L.  |  Overall Experience 
Rating:
2.0

Pricing on website is not honest. Service is extremely slow.

Nathan D.  |  Overall Experience 
No reviews have been submitted for this location.

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