Trailer Rental & Towing in Ottawa, ON at U-Haul Moving & Storage of Orleans

2731 reviews

3636 Innes Rd   Ottawa, ON K1C1T1

(613) 824-6843

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(613) 824-6843

3636 Innes Rd
Ottawa, ON K1C1T1

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
Trailer Rentals

One-Way and In-Town Local Rentals in Ottawa, ON K1C1T1

U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

Customer Reviews

Average Customer Rating

2731 reviews

Let us know what you think.
Your valuable feedback will help us serve you better.

Write a review
Rating:
5.0

The employee who helped me was friendly, knowledgable and very helpful. I will be coming back to and recommending this location because of the service experience I had. Thank you!

Vikki B. 
Rating:
4.0

Great service. clean equipements

PAUL B. 
Rating:
3.0

You would have gotten a way better rating if your app recognise that I am already there but I ended up having to go inside to pick up my rental. And there was only one person working

DANIEL A. 
Rating:
4.0

improve on line check in capacity all atempts to upload failed. Keep Melanie - she is great !

Susan G. 
Rating:
4.0

I would be nice to book online and pick up the keys in a box. this sometimes happens but is not consistent.

ARIYAD R. 
Rating:
2.0

One of your employees States that “ the people work her. did stupid things.” I think he was not professional.second. The girl in reception was very rude with me.

MOHAMMEDABDULL A. 
Rating:
5.0

The best ever. Fast, Courteous and same for the return. Thanks U-Haul on Innes rd.

Germain L. 
Rating:
5.0

Keep up the good work!

PIERRE J. 
Rating:
3.0

I made sure to take the contactless pick up with my phone. on morning of pick up, the app didn't work at the step with the credit card. The guy on the lot told me my truck was not ready on time anyways AND that the credit card system was down. I had to go wait inside (took almost 1 hour to be served). In all o this, now one offered the 50$ dollars I was suppose to get if my rental was not ready upon arrival.

Mathieu L. 
Rating:
1.0

Bad experience to uhaul I booked for 24hrs 3week before may moving day.When I came back they allow only 10 hrs. Its a hassle and I need to transfer to different places just to return the truck and I need to rent cargo van before is to small I need to rent another truck in barrhaven just to finish my transfer.I cannot reccomend your area.

FLORENCIO G. 
Rating:
3.0

I would like an electronic copy of my final invoice. They said they would send it to me and I never received it

MSHANE H. 
Rating:
4.0

Only thing I would say is to make sure the staff at the counter is wearing a mask. The person who handed me the key was unmasked

brandon K. 
Rating:
4.0

On the day I was to pick up my rental trailer (Good Friday) the entire uHaul computer system was not functional. This appears to have been caused by a change in name of the company, or something similar. It took more than an hour to check in an depart with my trailer (a $15 rental). Due to the delay, I was late for work after returning the trailer less than 3 hours later. I would suggest that major changes to the computer network and software are NOT attempted the night before a long weekend.

Nicholas A. 
Rating:
5.0

Nothing

MARC B. 
Rating:
1.0

My reservation was not available to me. I had to use a cargo van to do multiple trips costing me more gas money then the one trip in the truck I reserved I was given the $50 guarantee but I still felt like I paid to much. The people I dealt with were very polite, but I wish my reservation would have been there. Moving is already stressful and expensive, this made my day much more difficult. Not impressed.

AMANDA B. 
Rating:
5.0

Thanks for having the supplies ready for me when I arrived for pickup!

Mark L. 
Rating:
3.0

Trailer had sustained an approximate 8” x 8” puncture on the front section of the trailer. The area was covered which adhesive but I had to add duct tape as it was raining. Not sure if this defective unit was purposely offered for my one way rental. Costumer service offered from attendant was gd however.

Richard Y. 
Rating:
1.0

I am handicap and had made my reservation all online to make sure that I would not have to go in especially with the vivid! But to my surprise I had to spend 40 minutes waiting standing up because only one person to serve???? Then to top it all I had to start all over again having to touch everything!

RONALD C. 
Rating:
5.0

No improvements needed. Truck, pickup/return process and staff were all top notch! Thank you.

PETERD J. 
Rating:
5.0

It was excellent experience for me. Very good customer service and people were friendly.

Ali D. 
Rating:
1.0

U haul should educate their staff to know how they should deal with customers. It is sad to see a corporation as u haul with these staff . No business ethics.

Roland K. 
Rating:
2.0

The equipment was nearly new and in good condition; very happy. The new process for checking in was most unwelcome. Despite completing the check-in online before arriving, I was told there is a new process where I had to check-in again in-person. What's the point of on-line check-in, if I just have to do it in person again anyway? I was also told I had to complete a new process where the u-haul agent in the store must telephone a relative of mine to confirm my identity who is not travelling with me. Despite my photo ID, drivers licence, credit card, etc all being on-hand. Happily for me in this instance my wife was available by phone and able to confirm who I was. What if she hadn't answered? What if it was very early in the morning? This new process clearly hasn't been thought through and was definitely not appreciated. I've never heard of such a procedure before.

Harrison R. 
Rating:
4.0

In a way, I felt like the truck used alot of gas unfairly. because at stop light or stop sign.. the RPM kept going to 4-5 which used a lot of gas. Honestly, I really felt like I got cheated it on, cause I had to put $29 gas in it for just over 55 Km.. Anyways, Hope this gets better for next customer. Thank you, Merci Michel

CLIFFORD M. 
Rating:
5.0

Your service was excellent.

amadou N. 
Rating:
5.0

Great customer service. Equipment clean and ready to go. Thank you

DAVID S. 
No reviews have been submitted for this location.

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