Trailer Rental & Towing in Ottawa, ON at U-Haul Moving & Storage of Orleans

2982 reviews

3636 Innes Rd   Ottawa, ON K1C1T1

(613) 824-6843

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(613) 824-6843

3636 Innes Rd
Ottawa, ON K1C1T1

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
Trailer Rentals

One-Way and In-Town Local Rentals in Ottawa, ON K1C1T1

U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

Customer Reviews

Average Customer Rating

2982 reviews

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Write a review
Rating:
3.0

But i rental corgo van honstly maybe only 1Hour . I back the car the same day .The car receiver guy say we charge total $47. You charge my account $67 why? If you can back same Money. Thank you for you help me.

TAYEGETANEH W. 
Rating:
5.0

Friendly staff, helpful associates. Rental equipment was in great order and clean. This was available last-minute for us, and we were thankful for the help. Thank you

Martin L. 
Rating:
1.0

The only staff member was uninformed, inept and slow. I showed up prior to my 11AM pick up time, but so slow that I was delayed by 30 minutes before I could drive away. I reserved an appliance dolly, but it was a surprise to the useless staff there. The van was old and had no ramp. It was too small to load a fridge upright. Upon return, the kid doing the transaction couldn't get the truck number right and said I had put on 35000 miles. He had to go inside and recalculate. Then he came back and asked me if $110 was ok. My calculation was $95 so he had to go back inside again and came back with $96. When I picked up the van, it was 1/2 tank and I was told to return it half full or pay $3/L for gas. I put $20 and returned it at 3/4 full. Why should I have to guess how much gas it takes? Never again. I will carry this grudge forever and share my experience widely. You will have to do much, much better. $19.95/day is not even close!!!

Cindy C. 
Rating:
3.0

Vehicle was not spotless (important during these Covid times). Rental not cost-effective. $450 for 8 hours. Ouch!

Caine S. 
Rating:
3.0

We had to drive 45 minutes out of our way to drop off a trailer……just ridiculous when they were more closer locations

Monique P. 
Rating:
5.0

Door hinges on trailer needed lubricant but other than that this U Haul was the best I have been to in terms of customer service.

Rheal B. 
Rating:
5.0

The woman who assisted us in obtaining our vehicle was phenomenal. To be honest, we only chose U-Haul as all other trucks were booked in the city. There have been 2 other occasions in the past couple of years where we had a truck booked and walked out of the location without a vehicle due to awful service so this was a very welcome surprise.

Josh H. 
Rating:
1.0

Horrible customer service, at the counter was great but the staff outside at return were rude, impolite and after i asked him a question he said give me 2 mins i said no problem thinking he was going to ask inside. He proceeded to walk away from me and ask a man that got there 15 mins after me hi i can help you. Then when i was shocked i went inside the lady told me i had to go back out and when i came back he shouted at me *WHYD YOU GO INSIDE* i ignored his comment and he asked again shouting. I am never coming back which sucks cause i planned on getting a self storage too.

ALEXANDRASOPHIE R. 
Rating:
1.0

I was misinformed about the size of Cargo van

EKANSH DEEPAK B. 
Rating:
2.0

Employee who unhook the trailer was rude and not helpful.

RICHARDJOSEPHHER L. 
Rating:
3.0

Nice and simple how it should be. Not like my pickup experience

Joseph V. 
Rating:
4.0

The trailer number that I was assigned at the cash was not actually there on the lot, so I had to go back inside and ask for a different trailer number. The staff was friendly and professional and was able to correct the issue efficiently.

Philip S. 
Rating:
3.0

Advise the person renting about the return information...we waited in line 20 minutes to be told to go outside and find someone to finish the transaction. We had been outside at the truck for 10 minutes prior to waiting- no one approached us....35 minutes to return a truck.....on top of a long day moving.

Mario F. 
Rating:
5.0

Staff was friendly and helpful. Great experience. Honestly can't think of anyway to have improved my experience. I'd like to say BZ to the staff at this location, thank you.

Wade P. 
Rating:
5.0

Melanie (I believe that was the desk agent's name) was suburb, very personable and friendly, extremely knowledgeable and eager to share her knowledge. Check-in was straightforward, quick, and efficient. I would recommend U-Haul on Innes to anyone and will, of course, return if ever I need a moving van or truck. Thank you. Ron

Ronald D. 
Rating:
5.0

Can't find one thing to improve on. This store is exemplary 😊

ANDRE P. 
Rating:
5.0

Wow what an excellent service in french as well! Merci!

LYNNE V. 
Rating:
4.0

Improve preliminary inspection

WILLIAM H. 
Rating:
4.0

When my son rented a truck for his move, when he arrived that morning, the truck was unavailable and he had to wait for one. It was suppose to have a dolly,and it was missing, so he had to go back again to get one. I rented a dozen blankets and was not informed that it was a daily rate and was charged for 3 days when I would have brought them back a day sooner had I been informed! There is a lot of stress that goes on with a move and you can't think of everything so they should inform people so there are no surprises. I was quite upset as this is a money grab that wasn't necessary. When I asked the manager she said she couldn't do anything about it because it's all electronically done!

rachel P. 
Rating:
5.0

Easy and friendly

GIRDHARI P. 
Rating:
5.0

Had a excellent service. Had an issue with a fuse. The man that helped me to attach the trailer pointed me in the right direction and I took the road quickly...

ERIC P. 
Rating:
5.0

Highlight that customers returning equipment don't need to line up inside and can be serviced by an attendant outside.

Sergio T. 
Rating:
5.0

The receiving agent was courteous and quick, she put aside was she was doing to get my return completed and get me on my way.

DENIS C. 
Rating:
1.0

I did my pre online pick up as it said it would save time. I waited 30 minutes in line. There was only one persone for customer service. They were four people in line. She was also answering the phone. Took care of an employee that was checking in for work from an agency. Called the agency' for verification, signed off on paper work, talked on the phone with other U-Haul stores. There was another employee that was checking stock in the shelves by the registers and didn't even look at the line up. So much for customer comes first, more like we don't really care.

Jean L. 
Rating:
5.0

I had to borrow a broom on site and sweep out all the rocks and drywall pieces from the trailer before taking it. The service otherwise was excellent. You just need more staff.

Ronald C. 
No reviews have been submitted for this location.

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