Customer Reviews for U-Haul Moving & Storage of Orleans

4,541 reviews

3636 Innes Rd   Ottawa, ON K1C1T1

(613) 824-6843

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(613) 824-6843

3636 Innes Rd
Ottawa, ON K1C1T1

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Excellent service, the Moncton agent could learn a lot on how customers should be treated.

GARY B. 
Rating:
5.0

Customer did not leave a comment.

erica F. 
Rating:
4.0

Customer did not leave a comment.

Normand L. 
Rating:
1.0

Equipment was good hookup perfect return prompt. Waiting almost an hour for a pre-booked rental is inexcusable but par for the course

Brian S. 
Rating:
5.0

Reasonable prices, quick pick up and drop off!

Agnes S. 
Rating:
4.0

I am a perfectionist. Nothing can make me happy.

Rodger K. 
Rating:
5.0

Customer did not leave a comment.

Corey P. 
Rating:
4.0

I need to file a claim for a refund: the worker on the return day was not nice at all. There was a mistake on my return date from the day I picked up (it was a same-day return date instead of a 24hrs minimum return date). But he charged me for a late return on the following day. Which is not fair and is not acceptable at all!!!

Charlette N. 
Rating:
2.0

Very slow wait time for pickup. Truck transmission and brakes were not in good condition. Padlock did not work, leaving a full truck of possessions unsecured overnight.

Rachel G. 
Rating:
1.0

The associate was extremely rude, they double bill the. If you catch it and ask they become very aggressive and angry. It was honestly the first time dealing with a sales person I felt scared, bullied and intimidated so I gave up and left being over charged. I won't use the service again there are many other truck rental options.

Debra W. 
Rating:
3.0

More Mechanical maintenance required

Pierre C. 
Rating:
5.0

Legendary

Charlene R. 
Rating:
4.0

Truck cab was clean, the flooring of the cargo box however was dirty. Once I was at location, I had to sweep out the cargo box before loading my items. This was the reason I did not give the experience stars. The interaction with staff team was excellent otherwise hence above average rating.

Anthony D. 
Rating:
5.0

The van was tidy and seemed to be well maintained. The online check-in was a lot longer than I anticipated so next time I will likely go to the in-person counter service to check-in. Overall an excellent experience.

Catherine H. 
Rating:
5.0

The person who helped me solved my problem quickly and was very polite. Amazing customer service

Thiago N. 
Rating:
4.0

Customer did not leave a comment.

Nick H. 
Rating:
5.0

The 383 Coventry rd in Ottawa Canada not as good as this location I drive 15 more for the innes rd in Orleans location and I am happy but, The Coventry location doesn't not have a god maintenance on the trailer they are rust and make to much noise on the road it left a rust steam on my driveway and make all neghber complaints at the noise that came from the lock of the trailer and I keep mention to them to fix it and they don't. I don't recommend the Coventry rd

Andre N. 
Rating:
4.0

Customer did not leave a comment.

Jorge P. 
Rating:
5.0

Customer did not leave a comment.

Naushad N. 
Rating:
5.0

Customer did not leave a comment.

Adam L. 
Rating:
5.0

Great experience, Staff were very polite and friendly at the Innes Road location. Can you please pass on a special thank you to Jennifer who took care of me with my rental, she was absolutely the best! U- Hall is lucky to have a person like her serving their costumers, excellent service!

Francis G. 
Rating:
1.0

There's too much to tell ! Go there and find out for yourself

Hansley P. 
Rating:
5.0

Thanks

Abbas M. 
Rating:
5.0

Customer did not leave a comment.

michel S. 
Rating:
5.0

Customer did not leave a comment.

Paul G. 
Rating:
5.0

Some of the workers are very professional; however, some are cold. They were supposed to close on Friday at 0800pm, I came by bus at 0758pm at the door and they did not receive me. The cargo I took on Saturday was empty, but a left water bottle was there half used. I would still recommend this place, it is worthy.

Charlette N. 
Rating:
5.0

Customer did not leave a comment.

SULTAN S. 
Rating:
5.0

great customer service

fabian A. 
Rating:
5.0

Customer did not leave a comment.

Denis V. 
Rating:
5.0

Customer did not leave a comment.

angel L. 
Rating:
5.0

Customer did not leave a comment.

Stephanie L. 
Rating:
5.0

Customer did not leave a comment.

jacques S. 
Rating:
5.0

I am very satisfied with my experience. Please continue to serve us with this level . Thank you

WAHABOU A. 
Rating:
5.0

Customer did not leave a comment.

Abdelaziz C. 
Rating:
5.0

Very good experience,but not a fan of the central booking. Told them one location but booked it at another location. AP

Andre P. 
Rating:
1.0

Take a second look before you call your customer and tell ‘‘em they did not return the truck

JINGXIANG H. 
Rating:
5.0

Customer did not leave a comment.

Carolina G. 
Rating:
5.0

Great customer service at inns rd

Andrew H. 
Rating:
5.0

Customer did not leave a comment.

Mhamed B. 
Rating:
3.0

Customer did not leave a comment.

Greg W. 
Rating:
5.0

Full service. Friendly and quick.

Laura E. 
Rating:
5.0

Customer did not leave a comment.

Brendan B. 
Rating:
5.0

On return there was a line-up but one employee told me to drive up beside so it wasn't that bad.

Tracy C. 
Rating:
5.0

Customer did not leave a comment.

Adrian C. 
Rating:
4.0

Customer did not leave a comment.

Ray Edward D. 
Rating:
2.0

the reception is not friendly at all. it sounds Iike I shouldn't be there to interrupt him playing/blowing internet

Mason M. 
Rating:
4.0

When I came at pick up time 12 noon my trailer was not there. They said come back at 3. I came back at 3 and no trailer. No other available. I asked them to call other locations and they did but none available. They finally said there was one on site with a blown tire they may be able to fix. After an hour and a half they had it ready. The staff were all great though.

Erik A. 
Rating:
3.0

Customer did not leave a comment.

richard C. 
Rating:
5.0

Customer did not leave a comment.

Evelyn W. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

Marco R. 
Rating:
5.0

Drop was very quick & efficient.

Doug C. 
Rating:
1.0

I initially rented Furniture pads - paid for it at the pick up. Their were no furniture pads in the truck. When spoke to Gentlemen at the counter he said they wont charge for it and its a hold. On return of the truck they charged me $60 for missing equipment ( Furniture Pads) - Ridiculous. i have used Uhaul over 4 times in last 2 years and then to get Lied about and charged Twice and no one is ready to talk when called either of the location and they ask to call other location. Absolutely Worst service and customer experience Not sure if these survey ever work or if anyone ever reads them and address them but if you actually care then - I would like refund for initial charge for Furniture pads and $60 613 314 4334

Niraj C. 
Rating:
4.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

Customer did not leave a comment.

Rigoberto L. 
Rating:
3.0

My experience this time was VASTLY better than in the past. Crew is knowledgeable and helpful, and process was much smoother than on previous visits. One comment would be that for what I imagine to be one of the busiest moving days of the year (September 1), they could have definitely used more staff - the poor guys were swamped. I hooked up my vehicle on my own, but still had to wait a few minutes for someone to come and check before I was allowed to leave.

CAMERON M. 
Rating:
5.0

Customer did not leave a comment.

Maicel N. 
Rating:
4.0

Customer did not leave a comment.

Samuel M. 
Rating:
5.0

Customer did not leave a comment.

john M. 
Rating:
1.0

We had rented a truck as our son was moving from Calgary to Toronto. There was no room in Toronto for the pod to be delivered so figured as we live near Orleans this was yhe best option. When we arrived in Orleans the truck was ready for us but we had no access to the pod. Even though my son had confirmation that we could get into the pod at 615 . We were told we couldn't have access after 5. Again we had a confirmation for 615. Then we were told that they were never received anything telling them we had access at that time. An hour and a half later we left with an empty truck. They wouldn't give us access until the next day at 10. Due to the delay we ended up arriving at my son's new place going in 7 o'clock at night. Was not impressed at all.

Luc B. 
Rating:
3.0

Customer did not leave a comment.

Steve M. 
Rating:
5.0

Customer did not leave a comment.

Luc C. 
Rating:
5.0

Customer did not leave a comment.

Pasqualina C. 
Rating:
5.0

Customer did not leave a comment.

Steve M. 
Rating:
4.0

Customer did not leave a comment.

Philip B. 
Rating:
5.0

Très bel accueil, l'employé est vraiment sympathique, il a ôté la remorque et il a retiré les chaînes et le fil de la remorque.

RogerPierre G. 
Rating:
5.0

Hard as it is right now, maybe a few more employees.

Bob D. 
Rating:
5.0

Customer did not leave a comment.

Michelle B. 
Rating:
4.0

Customer did not leave a comment.

Tim R. 
Rating:
5.0

Customer did not leave a comment.

Christopher K. 
Rating:
1.0

Customer service rep who was also the manager at the Innes road location humiliated me in front of my friends for being late to pickup the truck and each time I asked him a question he kept on shaking his head. Im also in customer service industry and this guy really needs some training and courses. At the end of the day when I parked the truck i got charged double, money is not an issue but respect and courtesy is. I don't think I can ever forget this kind of behaviour and disrespect. Time to promote some young guys and get rid of the people who don't take pride in their job.

Amandeep B. 
Rating:
5.0

Customer did not leave a comment.

Rob H. 
Rating:
4.0

need more yard personnel

jeffrey T. 
Rating:
3.0

I do not understand how my final payment raised up to 50% higher after I returned the car. It should be 86 CAD but I was charged 133 CAD. You app was not working. Your team could not enter a current millage. They told that something went wrong with the system in that busy day. Nobody explained anything. Everyone of your team was extra busy. However, it is obviously that that day could be overloaded. It was my first experience, Unfortunately not the best. Otherwise I want to notice, that it was no problems or suggestions related to the vehicle's conditions. It is all about poor service.

Igor Z. 
Rating:
5.0

Customer did not leave a comment.

Gage G. 
Rating:
5.0

Customer did not leave a comment.

Peter M. 
Rating:
4.0

It was professional

Vladimyr D. 
Rating:
4.0

Customer did not leave a comment.

Chris B. 
Rating:
5.0

Customer did not leave a comment.

jean M. 
Rating:
5.0

Fast and efficient

Bodo J. 
Rating:
5.0

Customer did not leave a comment.

Tom M. 
Rating:
5.0

Nothing the service was excellent thank

Maurice B. 
Rating:
3.0

Provide AUX cable in all your vehicles as most of the people use cell phones and your vehicles do not support blue tooth technology. You can provide AUX cable as an option so that people can buy that at the time of taking keys.

Rajesh S. 
Rating:
5.0

Nothing. Service is great as is!

PatrickorLori S. 
Rating:
5.0

Staff was professional and truck was ready on time. Very clean also. Added surprise was protective blankets which are in every truck which I was not aware. Uhaul should advertise this. Return was easy and quick. Thanks for a good experience

Marc D. 
Rating:
5.0

Customer did not leave a comment.

Chris K. 
Rating:
3.0

Customer did not leave a comment.

JOSEPH A. 
Rating:
4.0

Have more staff, it took over half hour in line to get served. Staff were friendly but it took way too long.

Lisa H. 
Rating:
1.0

We were 1 hour late and they charges up an extra day. Unbelievable.

michelle B. 
Rating:
5.0

Had great service and great experience with the van

Maria Andrea M. 
Rating:
5.0

Customer did not leave a comment.

Melanee H. 
Rating:
3.0

Issue with the gas reading on contract. Had to return to front counter to notify discrepancy. Informed that it was corrected on the computer. Upon returning truck it became obvious that correction was not made. No reason for me to pay an extra 1/4 tank of gas for Uhaul's error.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Ahmed M. 
Rating:
4.0

I have non issues with this particular uhaul location in general or with its staff because everyone was wonderful. I have an issue with u haul and how they do business. I had a lot of issues getting my truck for moving day and ended uo also paying a lot more than expected as I was asked to pick up the truck from a different location.

Pratik S. 
Rating:
3.0

I haven't received my receipt yet, so can't rate on accuracy of billing.

STÉPHANIE M. 
Rating:
5.0

Professional organization. Thanks

James M. 
Rating:
5.0

Nothing

Michele G. 
Rating:
2.0

Couldn't do the online return kept saying session timed out. So I will be charged more than I agreed to. Was also not informed of this prior to renting

CHANCE N. 
Rating:
4.0

Customer did not leave a comment.

Mark P. 
Rating:
5.0

Finish the construction on the parking lot. Other than that it's a great location. Friendly staff.

Ezra J. 
No reviews have been submitted for this location.

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