Customer Reviews for U-Haul Moving & Storage of Orleans

3,438 reviews

3636 Innes Rd   Ottawa, ON K1C1T1

(613) 824-6843

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(613) 824-6843

3636 Innes Rd
Ottawa, ON K1C1T1

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I dealt with Melanie, one of the Managers and the service level exceeded expectations. She was prompt, courteous and resourceful. I appreciated it!

Pierre P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Claude D. 
Rating:
5.0

Customer did not leave a comment.

WILLIAMH G. 
Rating:
5.0

Nothing

JOHN G. 
Rating:
5.0

Provide diesel vehicles

Paul T. 
Rating:
5.0

Very professional

Joseph Alan A. 
Rating:
5.0

Customer did not leave a comment.

Sam F.  |  First Impressions 
Rating:
5.0

FABULOUS manager

Nikhil C. 
Rating:
4.0

The only issue is I can't get ahold of anyone to credit the kms I didn't use. I've been holding for a while with customer service.

Emerson B. 
Rating:
5.0

Had alot of fun with the attendees

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

Michelle B.  |  Overall Experience 
Rating:
1.0

I have been charged $40 for fuel when I returned the truck at the same fuel level. I have emailed twice and gotten no response.

Liz M. 
Rating:
5.0

Excellent service and staff is super nice .

RAISSA P. 
Rating:
5.0

Customer did not leave a comment.

NDJIBU K.  |  Overall Experience 
Rating:
3.0

The cabin was dirty when I picked it up. It had two used masks in it.

JUSTINP B. 
Rating:
5.0

Big thank you to Melanie for all her help, Great employee! Explained options well. Over all very satisfying experience.

Les L. 
Rating:
4.0

Well organized. Staff was very friendly and efficient.

Lillian R. 
Rating:
5.0

Customer did not leave a comment.

ROBERT L. 
Rating:
2.0

Very slow service lead to less moving time, expect delay or choose a different location

Evan L. 
Rating:
5.0

Super great service on pickup and delivery. Thank you

Serge B. 
Rating:
5.0

Customer did not leave a comment.

Pierre G. 
Rating:
3.0

Customer did not leave a comment.

Kevin H. 
Rating:
5.0

Fast, easy and reliable

Frederic L. 
Rating:
2.0

They should give the full tank of gas to get back full tank

VANITA D. 
Rating:
4.0

Customer did not leave a comment.

Mike F. 
Rating:
4.0

Customer did not leave a comment.

Mark R. 
Rating:
5.0

Customer did not leave a comment.

Derik V. 
Rating:
3.0

Customer did not leave a comment.

Dlair S. 
Rating:
5.0

Customer did not leave a comment.

SCOTT D. 
Rating:
5.0

Customer did not leave a comment.

Yvon L. 
Rating:
5.0

Very professional and helpful

Alan A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Pierre P. 
Rating:
5.0

Customer did not leave a comment.

Serge D. 
Rating:
5.0

Everything was great! Staff were quick and courteous, and the trailer did everything I needed it to.

Jason T. 
Rating:
5.0

Customer did not leave a comment.

Alex M. 
Rating:
5.0

Customer did not leave a comment.

Garry M.  |  Overall Experience 
Rating:
5.0

I found the assistant manager excellent at this location. While we're away in Guelph and Brantford I called your 1-800 # and asked to go one way with the trailer. I guy in scheduling looked into it and said that would be great and there would be no extra charge because they were short trailers in Brantford. When I went to the Variety Store he sent me to they said they don't have a licence to do trailers. Then I went to another, and they tried to take it in but it would have cost me another $80. So I drove it back empty. Not the best thing for the trailer. When I went to drop it off at Innes the $80.00 dollar charge was still on the account. The assistant manager helped me and she was very good, but you main number was terrible. I tried to sort it all out in Brantford but every time I was sent to scheduling and put on hold it hung up. I will use another company next time if I'm able. The only good service I received was at Innis. Derek

Derek R. 
Rating:
5.0

It was perfect - the guys outside were friendly and helpful

CASIMIRO S. 
Rating:
5.0

Staff were helpful and understanding, but I didn't manage to get any names and numbers from them so I guess I can't buy them a round of drinks. :(

SVEN O. 
Rating:
5.0

Customer did not leave a comment.

Mark R. 
Rating:
5.0

excellent people, equipment and experience. Well done

Angela B. 
Rating:
5.0

Excellent. Flexible. I needed the truck for 2 hours and I had it and returned it. Good flexibility.

Simeon F. 
Rating:
5.0

truck need to have a clean window and change the chocks

NATHALIEM G. 
Rating:
5.0

Amazing friendly service

Serge B. 
Rating:
5.0

Customer did not leave a comment.

Yvan B. 
Rating:
5.0

Customer did not leave a comment.

Amado N. 
Rating:
5.0

I would like to take a moment to complement the young fellow working outside at receiving on Saturday, unfortunately I didn't get his name. This is my second time renting a trailer at this location. The first time we experienced a rainstorm of biblical proportion, this young guy, in the massive downpour, hooked up the trailer fast and efficent, remained extremely polite throughout though he was soak to the bones. This time again, upon returning the equipment, he was very helpful, quick to assist, gave me the total and I was done and on my way within minutes. He is an asset to this location.

JOSEPHMICHAEL B. 
Rating:
2.0

The employees were very helpful but the people responsible for scheduling didn't have enough staff working. There was only one person at the rental desk. We did the checkin online which is supposed to expedite the process. We waited 45minutes in line before getting served. We had to wait again to get the trailer because there was only employee outside. Again it isn't the employees that were the problem; it is the problem of scheduling. If they would staff properly, I would recommend going to this location.

Justine H. 
Rating:
5.0

Customer did not leave a comment.

Denis L. 
Rating:
5.0

Customer did not leave a comment.

MELISSA G. 
Rating:
5.0

Customer did not leave a comment.

SHEIK J. 
Rating:
5.0

Good service. I recommande this rental place.

Patrick B. 
Rating:
5.0

Nothing. Your staff were helpful and pleasant to deal with.

KARELFREDERICK V. 
Rating:
5.0

We initially wanted to leave the trailer in Halifax so we did not have to drag it around for our entire holiday but the price to do a 1 way trip was a Joke. I could have bought a trailer for the $5000.00 you wanted for a one way trip from Ottawa to Halifax! If your not serious about providing one way service then don't offer it. The staff were excellent as always but the $5000 charge for a one way trip is what I will remember about this rental

John S. 
Rating:
5.0

Customer did not leave a comment.

Brian A. 
Rating:
5.0

Customer did not leave a comment.

Arnauld H. 
Rating:
5.0

Customer did not leave a comment.

Roger B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LOIS K. 
Rating:
5.0

Customer did not leave a comment.

Alvin C.  |  First Impressions 
Rating:
4.0

I would have appreciated being billed for the actual mileage I did. I was charged for 24.63 kms when I only did 18.9 kms.

ANDRE P. 
Rating:
5.0

Customer did not leave a comment.

Julie N. 
Rating:
5.0

Customer did not leave a comment.

Wael A. 
Rating:
5.0

Some minor computer software issues with attendant using the system. Hannah was very helpful and went the extra mile to be super helpful as this was my first time using the storage services side.👍

Jerome D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

richard r.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RICHARD R. 
Rating:
5.0

The lad who was working in Holiday Monday by himself was excellent. Very pleasant!

JOHNA M. 
Rating:
5.0

Customer did not leave a comment.

Joel B. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANDREW M. 
Rating:
5.0

Customer did not leave a comment.

DANIELB C. 
Rating:
5.0

Customer did not leave a comment.

Chad W. 
Rating:
5.0

Love the people they where always very helpful and professional. I will be back in the future.

mark F.  |  Overall Experience 
Rating:
3.0

We drove thru rain and water entered the back of the truck. Some of my cargo got wet.

ERICW L. 
Rating:
4.0

Customer did not leave a comment.

Jeff J.  |  Overall Experience 
Rating:
5.0

Made the return easy.

David H. 
Rating:
5.0

Customer did not leave a comment.

Robert C.  |  Overall Experience 
Rating:
5.0

My u-haul experience was excellent. They were accommodating and understanding when I needed to change my pickup time or had other issues. The staff's interaction made the move less stressful. 5 Stars.

Anthony D. 
Rating:
5.0

When I called the number for the 3636 Innes location to make the booking, the call was answered by someone in a different location who indicated that they showed no availability in the system inventory view they had for the cargo van for the days I wanted at 3636 Innes which caused me to panick. They did however see availabilty at a location in the city but further away from my home. They gave me another number to call which would put me in touch with someone who might have a different inventory view. Sure enough they did as they were located in the upstairs offices at the 3636 Innes location and I was able to book the cargo van. I understand that there are certain times when call volumes are high but it would be nice if a potential client calling a specific location's number at least got routed to an overflow center that had the same view of the desired rental location's inventory. Thank you.

WILLIAM H. 
Rating:
5.0

This rep was also excellent.

Alisa-Leah N. 
Rating:
4.0

24 hours later and I still do not have a final invoice.

David G. 
Rating:
5.0

Customer did not leave a comment.

Gary S. 
Rating:
4.0

Pick-up was slow. Had to wait and the process of getting a trailer and hook-up took 1.5 hours.

NEVILLE F. 
Rating:
3.0

Customer did not leave a comment.

RIAZF D.  |  First Impressions 
Rating:
5.0

All staff members were friendly and helpful. Especially the yard staff

THOMASB F. 
Rating:
4.0

Customer did not leave a comment.

Yan F. 
Rating:
5.0

This was one the best customer service experiences I have ever had. Due to a problem with my car I couldn't take the trailer I had reserved. I was under a very tight time schedule for a move in. Despite it being one of the busiest days of the year, the Manager (Melanie) stepped in and found me a truck that would get my daughter to her new apartment on time. I would 100% recommend this location to anyone.

David M. 
Rating:
5.0

Customer did not leave a comment.

Lori S. 
Rating:
3.0

On pickup: I've never figured out what the point of providing my credit card and check-in info online is. Whenever I get to the store, I always have to provide it again anyway, so I just end up doing it twice. I guess I should just stop bothering with doing it online, since it's pointless? On drop-off: The drop-off lanes were so overwhelmingly full of previously dropped off equipment, that staff had not yet moved out of the way, that it was nearly impossible to navigate the parking lot to drop off the trailer. I ended up having to leave it somewhere other than the drop-off lane, and then make numerous maneuvers to just get out of the parking lot, as one of the exits was gridlocked by equipment. Clearly not enough staff on hand to handle the amount of equipment, or staff not being managed properly to prioritize the issue. On both pickup and dropoff: the staff did very little to help hooking up or unhooking the trailer. On both occasions the staff mostly just watched me and my wife work. I know how to hitch trailers, so it's not a big deal for me to do it, but this isn't the level of service I expect for my money.

Harrison R. 
Rating:
4.0

Try to reduice the line-up.

BRUNO S. 
Rating:
5.0

Customer did not leave a comment.

Johnny S. 
Rating:
5.0

Great customer service rep at the counter. Job well done for passing people through in a timely manner. He handles his job well. Thank you

Kerrie M. 
Rating:
5.0

Amazing drop off and very efficient on a busy day

Michael M. 
Rating:
2.0

Customer did not leave a comment.

Real M. 
Rating:
4.0

I had to find a rock to block the trailer wheel as the lot has a grade. Another customer was hand wheeling their trailer around the lot to find a flat spot. Could have been easier. But all good.

Jim R. 
Rating:
5.0

Customer did not leave a comment.

REMIGERALD B. 
Rating:
4.0

The location was fine and the employees very nice.

LAURENEMMA M. 
Rating:
4.0

Customer did not leave a comment.

BRADLYT C. 
Rating:
4.0

The customer service and truck were great. The app and process to pick up the truck outside of business hours created a lot of needless confusion. Over all good experience though.

THOMAS A. 
Rating:
5.0

Customer did not leave a comment.

DANIELL S. 
Rating:
5.0

Customer did not leave a comment.

Rasa V. 
Rating:
5.0

Customer did not leave a comment.

Alexander S. 
Rating:
5.0

Customer did not leave a comment.

tom M. 
Rating:
5.0

Mélanie est une excellente gérante.

KAMAL G. 
Rating:
4.0

Customer did not leave a comment.

Mitchell H. 
Rating:
5.0

The manager was very helpful in resolving the trailer issue as the pick up location gave me the wrong trailer as the number that was in the contract.

Harry R. 
Rating:
5.0

Excellent customer service from check in to rental pick up.

Gilles L. 
Rating:
5.0

One way rental

ANDRE P. 
Rating:
5.0

Customer did not leave a comment.

ALEX K. 
Rating:
5.0

Customer did not leave a comment.

Wesley M. 
Rating:
5.0

Customer did not leave a comment.

LEHIEN N. 
Rating:
5.0

Customer did not leave a comment.

NACIMA K.  |  First Impressions 
Rating:
5.0

Upon returning the truck, the associate assisting me was quick and efficient and the gentleman cleaning my van returned a few items I had left behind. Great custservice as well!!

BRENDAL V. 
Rating:
5.0

The cargo van we used was in great shape. The uhaul location has many services to offer and a large fleet of vehicles. The only small issue I had was that the vehicle was not ready for my reservation time. Once I informed the employee who was cleaning another vehicle, he quickly turned his attention to prepping my vehicle. In the end it only resulted in a 16 minute delay but I was really pleased that with the actions of this employee. I will definitely be returning here for another requirement I have next month.

Casimiro S. 
Rating:
5.0

Pet 500 scooter thing was cool, and staff went above and beyond . . . But didn't seem to care much when I mentioned the flat tire

THOMASCHRIS T. 
Rating:
4.0

The truck was clean and the front desk staff were friendly and efficient. The truck however, despite looking new had experienced transmission trauma due to previous rental driver inexperience / negligence. The truck must have exceeded towing or load capacity at some point to whine out like that and very limited low-end torque, despite only having 76K miles on it and being a V-10.

BRADLYJAMES C. 
Rating:
4.0

Customer did not leave a comment.

Israel F. 
Rating:
5.0

Did take a pix of the unit after it was cleared and swept. Not sure where to send it tho. Great service. Thank you.

Allan G.  |  Overall Experience 
Rating:
5.0

The young lady helping me was very helpful, Hannah I think was her name. She was very kind went out of her way to help.

mark F.  |  First Impressions 
Rating:
2.0

When I came to the facility, the staff could not get my card to work. I had to go back 5 times to try to open the door without being able to get in. The staff was unorganized, no one knew what was going on. It was unprofessional and frustrating

Caroline T.  |  First Impressions 
Rating:
4.0

Melanie DuPont was excellent

kevan h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Denis C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gurdeep S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kyle a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lara B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jessica l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gurdeep S.  |  First Impressions 
Rating:
1.0

I received specific information about my truck rental from the manager in orleans. In her absence, the front workers were very unhelpful and my issue was not solved. I have closed my account with UHaul and have also contacted the manager. Also I was told if I close my unit early there would be a prorated refund. Perhaps I was wrong but this is was disappointing. There has got to be a better way for clients to have a much better experience at your Uhaul location.

melodie w.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ben V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BEVERLYS H.  |  Overall Experience 
Rating:
5.0

Thank you Melanie for your amazing professionnal attitude. You were very helpfull in finding the best solution to accommodate our needs.

HELENE L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luis V.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michelle D.  |  Overall Experience 
Rating:
3.0

When we arrived our locker was taken and had to then move to a second level locker which was very inconvenient due to the size and weight of our items. I will say that the staff member who helped us solve the issue was extremely friendly and wanted to make sure we were ok. However the staff at the counter were less then friendly specifically when the staff member that helped us wanted questions answered. It was extremely busy with returns and understand the staff was under pressure.

vanessa l.  |  First Impressions 
Rating:
4.0

Great location for me personally Very clean Had a little issue with my door code but that didn’t cause an issue with access

FREDERICKG D.  |  First Impressions 
Rating:
4.0

Thanks very much, guy.

Katshunga Victor D.  |  Overall Experience 
Rating:
5.0

Great experience. The staff at 3636 Innes Rd Orleans ON is very friendly and accommodating. They went above and beyond what I was expecting. I recommand this location to everyone.

Mohcine C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nathalie G.  |  Overall Experience 
Rating:
5.0

Kailey was very friendly and helpful with all my questions while I was moving into the storage unit. 10/10

Colton G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARIO L.  |  Overall Experience 
Rating:
2.0

Not very happy with U-Haul.

TAY G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelsey M.  |  Overall Experience 
Rating:
3.0

Attendants on front desk need more training.

DOUGLASJ R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hans J.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Shani G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wolfgang M.  |  Overall Experience 
Rating:
4.0

Extremely difficult to get in touch with. Probably more and better trained staff needed.

Jean S.  |  First Impressions 
Rating:
4.0

Their employee Melanie was a breath of fresh air when it comes to service staff. She was genuinely interested in our satisfaction.

Steve R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

michelle j.  |  Overall Experience 
Rating:
5.0

The reservation of the truck was ok in Gatineau, but they didn't find our reservation for the storage. Hopefully, Chanel organized everything with Melanie in Ottawa to find us storage for the same day. The service with Melanie was excellent. Less stressfull

HELENE L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dan H.  |  Overall Experience 
Rating:
5.0

Nothing bad to say Good service and easy access to storage

michel c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jorge f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andre L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peggy O.  |  Overall Experience 
Rating:
5.0

Good staff

Steven C.  |  Overall Experience 
Rating:
5.0

Friendly staff and helpful!!

Cynthia Q.  |  Overall Experience 
Rating:
5.0

Very convenient and clean. Will definitely use this again.

Shuang H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas k.  |  Overall Experience 
Rating:
5.0

Great experience! Easy access from the loading dock to the locker. Spotlessly clean.

Phil L.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Stefan S.  |  Overall Experience 
Rating:
5.0

Went above and beyond to accommodate me in a strange and urgent situation. Very thankful for all of their help.

Adam M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephanie M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andre L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephanie L.  |  First Impressions 
Rating:
5.0

Employees very helpful and did everything to make my experience very good.

Roger B.  |  First Impressions 
Rating:
5.0

Staff made it amazing / online system sucks

Steven C.  |  First Impressions 
Rating:
5.0

Everything Melanie did was perfect. Made the whole moving experience that much better. She has that whole place on lock down.

Patrick M.  |  First Impressions 
Rating:
5.0

Very pleased with the service, convenience and cleanliness.

David S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carolyn H.  |  Overall Experience 
Rating:
2.0

I got charged late fees while the money was in my account so many times. I even called last month to ask why the payment did not go through and why I had no emails, the lady helped me and tried to reprocess the payment and it still did not work. I decided to empty my unit and use another storage. The staff at the Orleans location is helpful however the general Uhaul number is useless. I will NEVER rent another storage unit from uhaul just based on the service I received.

Maxime P.  |  Overall Experience 
Rating:
1.0

This was the worst experience I have ever had with uhaul i would never recommend this company to anyone unless they love headaches would have rather paid thousands of dollars to a moving company instead. This was jus unbelievable and horrible but your quick to take your customers money.

andrea l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MELISSADAWN O.  |  Overall Experience 
Rating:
4.0

Communication with staff and resolve of issues with staff was very good, except for management (Paul Parker). Received email notifications, forced to come in in-person to resolve and never got any follow up by him. Don’t know anything of him except for his name by title (pathetic leadership). However, first time dealing with latest management (Melanie) and resolved satisfactorily. Had it not been for her save, this would be the last time we use these services.

Michael M.  |  Overall Experience 
Rating:
5.0

Well done, a great facility and friendly staff.

Jim B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kseniia B.  |  First Impressions 
Rating:
5.0

Very happy experience. Have used Dymon in the past and found your facility and options more flexible.

Ted A.  |  Overall Experience 
Rating:
5.0

Great service and we’ll look forward to using your facilities in the future if the need arises. Thank you

SIMON L.  |  Overall Experience 
Rating:
5.0

Staff is amazing!

Diane P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steve A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yvonne M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wolfgang M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RAFAEL P.  |  Overall Experience 
Rating:
5.0

Awesome service.

Michael B.  |  Overall Experience 
Rating:
5.0

Very professional and helpful.

Roger B.  |  Overall Experience 
Rating:
4.0

I closed out my locker 3weeks before the month was up..it would have been nice to receive some kind of rebate!!..

mike c.  |  Overall Experience 
Rating:
5.0

I have never been treated better by a team of staff collectively throughout the entire process of moving in, moving out and many truck rentals. The manager was also genuine, kind and helpful with my questions/concerns and I even witnessed him deal with a challenging customer situation in the loading bay beside me where the customer was disrespectful and he handled it professionally. I would 100% return to this location

Kevin C.  |  Overall Experience 
Rating:
5.0

Excellent service, thank you.

Denise L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick B.  |  Overall Experience 
Rating:
5.0

staff always ready to help and assists. I was very pleased by the service. Thank you.

Charles L.  |  Overall Experience 
Rating:
5.0

Wow... very impressed with the service! Facilités are beautiful, clean and very secure! The customer service was excellent.

Chantal G.  |  First Impressions 
Rating:
1.0

The Manager (Young Guy) was very disrespectful. opened my storage without notifying me and additionally treated me very disrespectfully! Not recommended at all; not only that person should not be a manager but he should not be allowed to speak with customers. Because for a customer to be treated poorly is the worst memory he or she has from that business.

Mahmood A.  |  Overall Experience 
Rating:
5.0

Great staff, very knowledgable and helpful. Thank you

Mark M.  |  First Impressions 
Rating:
5.0

Super helpful and accommodating.

Michael B.  |  First Impressions 
Rating:
3.0

There is a female employee who works only day shifts from what I have noticed.... long dark hair. She never smiles, never a pleasant welcome... does not look happy to be working. We have encountered her three times. In the beginning of my rentals she was to have the manager call me (Paul) as we first booked on line and what we booked was not available (not our fault the website was not reflective of what was available) so I told her that I wanted to have the same price of a unit t that we booked online for. She said she couldn’t authorize that and would have the manager call me. Never received a call. I called 3 times to speak to Paul and talked to the same girl 3 times she said Paul wasn’t in ... so I asked her 3 times to have Paul call me. Never got a call. I was so frustrated that I just gave up on trying... it ended up that I needed and second locker which aggravated me even more because I didn’t want my stuff all over Ottawa. Most of the staff that work there are not welcoming... there is one other girl with long dark hair who is very pleasant and always smiling and the manager Paul is very pleasant Based on my experience with that First Lady ... and other unfriendly workers And feeling very unwelcome as a customer..... Not sure if I would return or recommend the site on Innes Road in Ottawa

Garden of C.  |  Overall Experience 
Rating:
5.0

Amazing customer service Definitely recommend and will use them again.

jean-marc D.  |  Overall Experience 
Rating:
4.0

could say the service and faviliaties are really good thanks

NELSON L.  |  First Impressions 
Rating:
5.0

Little pricey...

Chris D.  |  Overall Experience 
Rating:
5.0

When everyone else were booked, UHaul saved us. The staff was calm and very knowledgeable.

DUARTE E.  |  First Impressions 
Rating:
3.0

The place is nice and clean, people seem nice when helping customers. I'm here to store stuff while trying to clean out my late mothers house. It would be nice is the mask guidelines were more closely adhered to. I have an 11 month old baby boy who was born with holes in his lungs.. I'd rather not find out if he's covid proof...

David J.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jorge D.  |  Overall Experience 
Rating:
5.0

Very user friendly facility for moving in. Washrooms were spotless clean. East loading docks

Jason C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Muhemadhusein E.  |  First Impressions 
Rating:
5.0

I don’t know if we forgot instructions or if the person renting us the space but we did not get a code so when we put our goods in storage the alarm sounded snd the same happened when we removed our things. We were told only then that we had to enter a code at the door. Otherwise it was fine.

francine g.  |  Overall Experience 
Rating:
3.0

Locker was dirty. I had to clean it myself.

Michael D.  |  First Impressions 
Rating:
4.0

My only negative feedback is that there could be more support in office as each time I went in the wait was long and only one staff working.

Mary R.  |  Overall Experience 
Rating:
5.0

Regarding closing the account: I was surprise to find out that their was no pro-rata per day with U-Haul. I should of read the whole contract at the counter in front of your cashier employee before agreeing of taking the storage unit. Unfortunately its impossible to read the find print of your contract when the booking is done over the phone or at the counter. IF I MAY SUGEST, this should be clarify at the time of the booking on the phone or at the counter by your sale team, this would certainly prevent a disappointment, frustration and hard ship when money is tight. Thanks again

Germain C.  |  Overall Experience 
Rating:
5.0

Very clean facility, easy access to storage locker, nice👍

LORNEFRANK M.  |  Overall Experience 
Rating:
5.0

Awesome service and center has a excellent/friendly manager . Thanks Uhaul!

Daniel K.  |  Overall Experience 
Rating:
5.0

The manager gave me a guided tour to my storage locker and explained how to access the building and access the service doors and how to exit once completed. The facility is very clean, well laid out and the staff was very professional and personal.

Ed J.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Chantal M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose M.  |  First Impressions 
Rating:
5.0

Great staff!

Souraya G.  |  First Impressions 
Rating:
2.0

It's the lines. It takes a Lot of time to get a storage locker or to pick up a truck. When you are just buying boxes, you may have to wait for an hour. Make a self checkout or SOMETHING!

jOHN W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yvonne M.  |  First Impressions 
Rating:
4.0

Overall satisfied. One issue was that the map did not match reality and the unit we were originally assigned was a different size and we had to go back to the office to wait in line and get moved to another location. Not a huge deal, but also a bit strange. While we were waiting, the couple in front of use were clearly having the same issue. A bit strange that that if the map is wrong that it would not be corrected or at least that the staff would not know which were which even if there had not been time yet to fix the maps. Also, no apology for inconvenience, which was not necessary but would have been nice. Clean and nice facility.

Michelle B.  |  First Impressions 
Rating:
4.0

My only complaint is that monthly rates are not pro rated.

Jaime R.  |  Overall Experience 
Rating:
5.0

Very nice place to store your possessions but over $300 per month was a bit expensive and it turns out we didn't need a unit that big. But overall good experience and friendly staff

Marc M.  |  Overall Experience 
Rating:
3.0

Upset that the walk in reservation was not "Saved". I called 2 days before my check in and all data was lost i had to go the reservation process. I also couldn't check in on line I was always getting an error.. Regardless of the protection glass your staff should still wear masks... You should have a touchless pay system, pen, key pad were not disinfected after use.

Chris D.  |  First Impressions 
Rating:
5.0

Very helpful, professional, knowledgeable and helpful staff.

Ed l.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ruby B.  |  First Impressions 
Rating:
5.0

Very helpful and friendly

Barbara G.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

siobhan K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

leroy d.  |  Overall Experience 
Rating:
5.0

We are so happy we chose this UHaul franchise to store our household items between moves, the staff is very professional and courteous and the facility is spotless and well laid out, the manager is great at handling all kinds of questions from customers and he always has a smile to offer, we highly recommend uhaul for your storage needs large and small !

Mark D.  |  First Impressions 
Rating:
5.0

JUst Excellent!!!

Nelson L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anna Maria S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Remyngton H.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

GILLES S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andre G.  |  First Impressions 
Rating:
4.0

The indoor storage space was great. The problem I had over and over again, is that I couldn’t get in. I wasted time and money when I was trying to move out, because the code was not working. I called and told them the next day, they said they will reset it,I came back after work and couldn’t get in again! There is no one to call after 7 pm. I had to wait again till the next day. Then there’s the confusing issue of 2 boxes, to punch your number into, and you have to punch in your number to the one on the left first... if you punch it in on the right before the left it will look you out- no one explained that until I got locked out- it makes no sense why it has to be that way- , anyways my number did not work in either boxes.Then I realized there’s a 3rd punch in box. There should be clear instructions. It was a very frustrating experience to go there 3 times, and be looked out all there times after getting reassurances from the staff that my code works and that I should be able to get in.

MAGIDA K.  |  Overall Experience 
Rating:
5.0

I willl use only uhaul in the future. The staff were amazing. So helpful and accommodating. I recommend them to everyone. Clean, bright and secure. I stored all of my belongings at the Innes Road location for over two years and did not have a single problem. Definitely a 5-star moving and storage facility.

kathy c.  |  Overall Experience 
Rating:
5.0

I had used other storage facilities before but when I walked into your facility, I felt like I was walking into a five star hotel. Thank you

Johanne S.  |  Overall Experience 
Rating:
5.0

Very, very clean and safe

Martha R.  |  Overall Experience 
Rating:
5.0

Would highly recommend U-Haul Orléans. Staff and management were very helpful and the facility was easy to access and very clean. Made my move a lot easier.

chris C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALI A.  |  First Impressions 
Rating:
5.0

Easy access to my locker, very clean storage facility.👍

LORNEFRANK M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vanlang N.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Jorge D.  |  First Impressions 
Rating:
5.0

Good Job No Issues

Hai-Seng N.  |  First Impressions 
Rating:
4.0

Good morning, You will see that I have already place a call regarding my quote on the storage in my account. During my telephone conversation last week, i was quoted 124.95 for a storage space equal or relatively close to the 15ft moving truck I rented. But. on august 29, when i brought my items, I was toll that the price was 269.95 per month with the first month free. That is not what I agreed. You can reach me at 613-446-7486 or cell 819-664-8046 Thank You

Germain C.  |  First Impressions 
Rating:
2.0

Slow Even I asked for 10x15 unit they gave me 10x10 and10x5 I booked 20’ truck they gave me 15’

Othman A.  |  First Impressions 
Rating:
4.0

My rental trucks air conditioning wasn’t working. It was very hot and uncomfortable. Also the service is very very slow, you need to hire more people. I left the lineup because I couldn’t wait..you can’t have 1 person working, and answering phone calls and 10 people in line. Other than than that, I loved the 24 hour access to my storage unit and the fact that it’s heated in the winter...

MAGIDA K.  |  First Impressions 
Rating:
5.0

This was my first time renting a self storage space and it went really well. I had great assistance from your staff, who were friendly, thorough and helpful! Thank you!

Ottawa African Violet s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lynn S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Corrina A.  |  First Impressions 
Rating:
1.0

This storage facility did not have any security locks available to buy. This should not happen given it's the first of the month and it's a storage facility. Security locks are pretty essential.

CHELSEY C.  |  First Impressions 
Rating:
4.0

I would have appreciate to know in advance the facility didnt have proper lock in stock and know the procedure.

Kim L.  |  Online Move In 
Rating:
5.0

Awesome!!

KERRY K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steve G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

chanel g.  |  First Impressions 
Rating:
5.0

A little disappointed that the price for the 5x10 unit online was $5 more per month online (which I paid) than the price advertised at the entrance to the facility.

Michael J.  |  First Impressions 
Rating:
3.0

3. There were mouse droppings in the storage locker. My niece complained and a staff member immediately swept our the space and replaced the poison, which had disappeared. My recommendation would be contingent on knowing the problem has been cleared up permanently.

Richard M.  |  First Impressions 
Rating:
5.0

Easy to move in. Excellent customer service.

Melanie B.  |  First Impressions 
Rating:
5.0

Paul was a great help. I couldn’t be more pleased with his service.

Carol N.  |  First Impressions 
Rating:
5.0

The agent was very helpful after could not get into my storage space

donna d.  |  First Impressions 
Rating:
4.0

The employees at the Orleans location went out of there way to accommodate us. Rachel and Kairy were extremely helpful.

Nicole L.  |  First Impressions 
Rating:
5.0

Clean, immediately available, helpful staff.

Dena P.  |  First Impressions 
Rating:
4.0

It was extremely busy (which is good for you) so I ended up waiting in line for over 90 minutes. The service was great but the 90+ minute wait was the issue.

Jeffrey S.  |  First Impressions 
Rating:
3.0

Staff at counter are friendly but you need a better system as wait times are long and if problems arise we wait even longer

Francine C.  |  First Impressions 
Rating:
5.0

I have absolutely nothing bad to say about my move into the new U-Haul facility. The truck rental was smooth and the onsite staff went above and beyond to help me unload my belongings.

kathy c.  |  First Impressions 
No reviews have been submitted for this location.

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