Customer Reviews for U-Haul Moving & Storage of Orleans

4,385 reviews

3636 Innes Rd   Ottawa, ON K1C1T1

(613) 824-6843

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(613) 824-6843

3636 Innes Rd
Ottawa, ON K1C1T1

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Lance S. 
Rating:
4.0

We reserved a trailer in advance but still had to wait half in hour in line regardless. There should be a cashier for customers that have an online registration when it's a busy time ( eg on weekends).

Christine Q. 
Rating:
5.0

Great staff in this location with amazing customer service orientation!!

Kerry T. 
Rating:
4.0

Separate desks for pick up and return so don't need to wait for a customer to decide what storage container they wish to rent

Albert L. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Brought my truck back and was served immediately. Very good service and friendly staff. Highly recommended. THANK YOU UHAUL AGAIN AND AGAIN!

abdelmonem B. 
Rating:
5.0

The service was great. I initially wanted to rent for a half day service, but was later told that it was not possible. I had the truck and trailer for approximately 3 hours. The truck cost $20 and the trailer cost $25. Before I was done, it cost me $106 and that is without insurance. I also added about $46. in gas, more than I used by far. So, spending $160 would make future short term rentals financially not feasible.

PHILIP M. 
Rating:
5.0

We are still waiting on our final invoice.

Lynda H. 
Rating:
4.0

This location is much quicker than other locations in Ottawa. Some things that could be improved: 1) I had to search for someone in the yard to help me hook up the trailer and drop it off. 2) even though I did the check-in online, I still spent 10 minutes at the counter to get my trailer. But overall this location is a hundred times better from an efficiency standpoint than the Coventry location.

JARED H. 
Rating:
5.0

Customer did not leave a comment.

Roch L. 
Rating:
4.0

Customer did not leave a comment.

Daniel L. 
Rating:
2.0

While waiting in line in the morning you could see everyone was in a bad mood. I called the next day because the drop off location looked closed (i also called them during working hours and it was going straight to voicemail) so i wanted to make sure i was not going to drive there for no reason, i was on hold for 1h07 for them to tell me to call the st isidore store and that they couldnt help me.

Alicia H. 
Rating:
4.0

Customer did not leave a comment.

Daniel L. 
Rating:
5.0

Customer did not leave a comment.

Jacques V. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
5.0

Lovely service provided by the staff!

Carol L. 
Rating:
5.0

Windshield was dirty on the inside, asides from that, great staff and vehicle!

CLAUDE B. 
Rating:
5.0

Customer did not leave a comment.

Dairo M. 
Rating:
5.0

Customer did not leave a comment.

Haridera R. 
Rating:
2.0

My rating nothing to do with the location, it is with the Uhaul in general. Take your time to give & take clear information, according to that set your prices. Your estimate should be (+/- ) 10% the Actual bill, Stop this false advertisement ...

Bereketab S. 
Rating:
4.0

Customer did not leave a comment.

Keith N. 
Rating:
5.0

Customer did not leave a comment.

Ho-Sung Daniel K. 
Rating:
4.0

Well organized clean well staffed. Equipment is in sections , very well maintained . Large stock of everything Uhaul . Very easy to get to as Innes road is a main arterial road in the Orleans area of Ottawa. If this is your drop location for equipment, there are plenty of restaurants and grocery stores nearby to fuel you people or fill your pantries

Todd G. 
Rating:
5.0

Very professional and friendly staff

Dan R. 
Rating:
5.0

All good - no suggested changes. Thank you.

James M. 
Rating:
4.0

Customer did not leave a comment.

James M. 
Rating:
4.0

Customer did not leave a comment.

Timothy H. 
Rating:
3.0

T1414 20' Truck was issued to us and a free use of a 6' X 12' covered trailer. The equipment was clean but the 20' truck had a ceiling leak on the passenger side at the front near the mom's attic. While I was loading it the rain poured down and water was leaking into the truck soaking a mattress and cardboard boxes near the leak.

Gregory B. 
Rating:
1.0

I had rented a truck 3km from my place but was advised at the last minute that I now had to pick up a truck 26km from my place and through traffic which resulted in lost time and additional costs. I won't be recommending U-Haul to my clients, friends or family

Shawn A. 
Rating:
1.0

Following is a email sent to the Orlean manager We are still waiting for some sort of compensation. The price listed on the reservation was 400$. When I asked why the price I had to pay had tripled, the guy (we've learned later) lied to our face telling me the price I saw was a daily fee that was the beginningof our nightmare.... Good evening, Our experience with uhaul as been nothing less than a nightmare: - My on-line reservation for a 26' was from July 30 to August 2. Pick-up in Gatineau and drop off in Mtl. What we've got from uhaul: You now have to drive 45 mins (instead of 15 to Orlean for pick up. After filling everything, paying and a changed drop off location (trois-riviere which is only 45 mins from our new home) walking in the parking lot to pick up the truck. Oups no truck available. You either wait tomorrow (moving day) and see what is available if anything; or you take a smaller truck (not suitable for our needs); or you take this 26' but you have to bring it back to Ottawa. (10 hours drive and expenses for a certified driver). We felt we had a gun our head so we accepted. I'm omitting so many details, problems, conflicting info we received with the folks we've talked to. Calls are recorded so shouldn't be a problem to retrieve info from Marjorie, Kloey vs what you told us. We are beyond being stressed, frustrated and irritated with the poor service we received and the fact that my wife and our designated driver have to drive back to Ottawa and pay for transportation for both back to Québec. You can imagine our reaction when we received your email which is yet another mistake on your part. We were clear from the get go ( our online reservation, the first contract we signed for dropping in 3 Rivière) that we needed the truck from the 30th until August 2nd. An official complaint was already filled and being proceeded. This additional fumble will also be shared with that department. My wife and the designated driver will make the 7 hour drive with the truck tomorrow and I hope they will get a better treatment than our first visit. Ines

ines A. 
Rating:
5.0

Service was great

Maurice B. 
Rating:
5.0

I found it unfortunate that the truck I rented was only at 1/4 gas. That means I had to stop twice for gas on a short trip. I realize that you cannot fill them up everyone but consumers shouldn't have to stop twice on a short trip.

Sylvain R. 
Rating:
5.0

Make sure even trailers are clean, when I picked up it had lots of rocks debris, as I was only going to use it to pick up an equipment it didnt matter that much though.

OTHMAN J. 
Rating:
5.0

Customer did not leave a comment.

ROBERTMICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

James E. 
Rating:
3.0

When we choose a location and the equipment is not available and we have to go to another across town we should have the option to drop the vehicle to the original booking at least free of charge

JeanFernand M. 
Rating:
5.0

Customer did not leave a comment.

Peter R. 
Rating:
4.0

Wela assisted by GM. He knows what he's doing. Check-in/out could use a little improvement or additional staff. But a phone call made ahead was dealt with beautifully! Easy access, not crazy like some other local spots. We'll stick with U-haul Orleans!

Claire L. 
Rating:
5.0

Customer did not leave a comment.

rousselande P.  |  Overall Experience 
Rating:
1.0

Had appointment for 9am, showed up at 9 and the line was long. I waited over 2 hours to pick up my uhaul. When i got to the counter they had already canceled my truck because it been over an hour since my appointment they said(i was waiting in line) . They didnt have a truck for me at first because they had given it to someone else. Then told me to go outside to find the lot guy and ask if he had the keys for a 20ft. He didnt have the keys. So we went back in and they gave us a diffrent truck and told me that they would take care of my contract. I wasnt able to proceed in the pick up checklist because the truck didnt match my contract.( finally at 12 i was able to leave uhaul. Waited 3hours for i truck i reserved ) I dropped the truck off that night, and put the keys in the drop box. Also couldnt perform the drop off checklist because i didnt have the right contract. The next day i get a phone call claiming i didnt drop the truck off and they didnt have my truck on their lot. I explained to them what happened and they said they would take care of it…. The next day i get another call aggressively telling me i havnt dropped the truck off and im 2 days late (truck has been in their lot since Saturday night) i re explain again what happend and he said hed look into it. Finally they seem to have figured put what went wrong. Ive never had this hard of a time renting a uhaul. This location seemed severely under staffed which could be the cause too this issue.

Matt G. 
Rating:
5.0

Customer did not leave a comment.

edward F. 
Rating:
3.0

Registered for online pickup Still had to wait in line to get keys No drop box available for key drop off

Jeffrey B. 
Rating:
5.0

Customer did not leave a comment.

Chantal G. 
Rating:
3.0

Agents were a little abrupt and not very polite. Also initially the fuel level was wrongly noted on the contract and was indicated more than what showed on the gauge, upon showing the gauge picture and the agent said he has fixed the level to 1/2 tank which was the right, amount. However upon return the agent at return location showed me that in Uhaul system it was showing that I had full tank which was incorrect and dishonest on the renting location's agent part. Instead of correcting the fuel level from more than half which was incorrect to changing it to half which was correct level he changed it to full. As a result the return location was going to charge additional $80 plus tax. However that was avoided when I objected and showed the picture that I had with the odometer reading at start of rental, Not a pleasant and positive experience at all. However when returned the vehicle the fuel level was more than 3/4 so I ended up returning it with more fuel than I had to start will. Based on this I should be provided with a refund for that amount.

Mayank R. 
Rating:
5.0

Customer did not leave a comment.

Sylvie T.  |  First Impressions 
Rating:
1.0

The representative that served us at this location was extremely rude and condescending. We were told by a customer service rep over the phone that the truck was at this location and that the rental tools (Dolly's) were there as well. When we arrived the man gave us nothing but attitude and insulted the companies customer service rep that we had spoken to. At this point we have already had our truck cancelled and also had to drive to another city to get a vehicle that was smaller than what we reserved two months prior, then to be told given attitude and told we have no tools.

Ashley M. 
Rating:
5.0

Customer did not leave a comment.

Michael Y. 
Rating:
5.0

Customer did not leave a comment.

Caroline L. 
Rating:
5.0

Customer did not leave a comment.

Olivier D. 
Rating:
5.0

Waiting to do the paper work was long need more staff.

Saleem A. 
Rating:
1.0

No one available at 7am to assist with pickup, self check out would not work. Lost over 2 hours of moving time and was still charged the same price.

Gavin O. 
Rating:
5.0

Customer did not leave a comment.

Christopher P. 
Rating:
5.0

Lower the mileage price as it's too high compared to all other truck rental agencies

Fadi R. 
Rating:
5.0

Provide guide on mileage. You drive 100km buy 12 L. I filled the tank. Drove 71 km and paid $51 for gas. Because I was moving furniture out of storage I did not wear my hearing aides when submitting keys person said thank you for doing that but that is why we say to the level it started at. I am sure it was stated but I did hear everything that was stated.

Ross M. 
Rating:
3.0

After waiting on a line for longer than I was expecting I was told that there was no availability on the vehicle I had reserved a few days ago. You have my contact info, it would have been appreciated to be informed about it not to wait on the line for nothing. Fortunately, a few minutes later a unit arrived. I think there's lack of organization on the way the service is provided.

Alfonso C. 
Rating:
5.0

Keep up the good work!

bakar M. 
Rating:
4.0

Customer did not leave a comment.

Brendan B. 
Rating:
5.0

When someone needs a trolly… and reserved one…don't let ‘em down

Joan M. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
3.0

Counter person was abrupt and not very helpful.

patricia H. 
Rating:
5.0

Very helpful and friendly staff and field workers, highly recommended.

Xu F. 
Rating:
5.0

Customer did not leave a comment.

John Z. 
Rating:
5.0

I tried to return the truck online and I was having difficulties to return the truck online. They charged me 20 $ extra to return the truck themselves. Not fair.

VANESSAC I. 
Rating:
5.0

Customer did not leave a comment.

NICOLELOUISE P. 
Rating:
5.0

Gab was wonderful and provided great customer service. The pick up was easy and quick!

Mona C. 
Rating:
5.0

Customer did not leave a comment.

Noemie M. 
Rating:
5.0

Customer did not leave a comment.

Shahudeen Musali L. 
Rating:
5.0

Customer did not leave a comment.

Marc C. 
Rating:
5.0

Get rid of this truck. It's got every shake rattle and roll in it

raymond D. 
Rating:
1.0

My truck overheated and broke down. U haul Orleans told me I had to call roadside assistance. It took 30 minutes to get ahold of roadside assistance. Another 30 minutes for them to arrange a tow truck. Uhaul said sending me a new truck was not an option. The tow truck was suppose to be there within 60 minutes. It was not. I broke down at 3 pm in Ottawa (Right behind the Costco on Innes). At 9pm I left the truck and cabbed home. Worst rental experience of my life

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

Claude G. 
Rating:
4.0

Full tank of gas for every rental. No excuses for not having a pump on site

MARCUS T. 
Rating:
4.0

Lots of inventory, so was able to get the van I needed and returned it early. win-win for all.

Peter S. 
Rating:
4.0

The trailer leaked bad on right rear corner on top, everything got soaked inside, it's stated that it's water resistant but not water proof. I understand that but it was filling buckets up, let the employee know when I dropped it off

Jason T. 
Rating:
5.0

Customer did not leave a comment.

Mina G. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

antoine D. 
Rating:
3.0

Still waiting to receive the receipt for my rental by email.

Charles S. 
Rating:
4.0

The line up was long because there was only one person working on a Saturday. Should of had 2 or 3 people working at the front. Everyone was frustrated and impatient.

Angele L. 
Rating:
5.0

Excellent service. Pre-register makes it fast.

Bradley C. 
Rating:
5.0

Customer did not leave a comment.

Said A. 
Rating:
1.0

The young man outside was not attentive. Not helpful because he was more interested to be on his phone. I had to get his attention twice. Very poor customer service

charlene R. 
Rating:
2.0

Staff are not knowledgeable about the services provided at all. Every service that I purchased I had trouble with. I was told I could access my UBox anytime up to the time it shipped - never was it mentioned that I would need to book a reservation time to pack it. I then received an email later in the evening, the day I first had access to the pod, telling me that they had prepared the box for shipping. So much for the 2-3 day window I was told of and quoted in my contract. It was extremely stressful to receive when in the middle of moving at 10pm in the evening when there isn't anyone easily accessible to talk to. The van that I rented was absolutely disgusting inside, clearly not cleaned - I understand that we are not in the peak of the pandemic any more, but had marks on my clothes from just sitting down on the driver's seat driving the van from the facility to my home. I was told that the moving help I paid for would be able to deliver the pod and return it back to the facility in my destination city, this is not the case. I am now in the middle of trying to sort this out after being told incorrect information.

Kelsi F. 
Rating:
4.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

I still have not received the invoice that they promised would be sent to me!

Christianne B. 
Rating:
5.0

Thank you

Shadi A. 
Rating:
3.0

The trailer was not that clean - I had to sweep it out prior to using it. I also had to point out that two of the four marker/clearance lights were not working, and the license plate light was also not working. It wasn't a problem for me, as I was not planning on towing the trailer when it was dark. Overall the trailer performed well. The young man who helped me check the trailer out was helpful. The young man who checked the trailer in was busy on his phone, seemed annoyed that I was interrupting his cell phone viewing, directed me to back into a space but wasn't spotting properly, and had a blue tooth speaker pumping out, "Big Balls" by AC/DC.

Mike S. 
Rating:
5.0

Customer did not leave a comment.

Louis C. 
Rating:
5.0

SYEDSI

SYED I. 
Rating:
5.0

Customer did not leave a comment.

Ewen C. 
Rating:
5.0

Smooth pick and and great value

Ewen C. 
Rating:
5.0

Customer did not leave a comment.

Zaki H. 
Rating:
5.0

Customer did not leave a comment.

April R. 
Rating:
4.0

Customer did not leave a comment.

FRANCINE L.  |  First Impressions 
Rating:
5.0

No issues, everything was ready and waiting

Brian T. 
Rating:
5.0

When returning a vehicle, be more alert. When returning there were four at the same time and no one around to process until one customer went to find someone.

Brian C. 
Rating:
5.0

Enjoyed the quick return experience. Personnel at receiving was polite and very efficient as was the pick up.

DENIS C. 
Rating:
3.0

Paid and reserved a dolly. Nothing was supplied. Truck was clean and acceptable

Calvin R. 
Rating:
5.0

Nothing - great overall experience

Melanie V. 
Rating:
5.0

Inside of can was very dirty/dusty. Dash had a thick layer of grime. Coffee and other liquids in cup Holders. Apart from that, the van ran well and service was excellent

Christopher G. 
Rating:
5.0

Everything was excellent! Friendly, clean, professional! The only upsetting part was that I had reserved a furniture dolly and it wasn't available at time of pick up. Other than that great job, thank you :-)

Jonathan T. 
Rating:
5.0

I would like to recognize Gabriel at this location. Our rental went a bit sideways with some confusion on the storage unit but Gabriel ensured that we were taken care of. I called to follow up on a few things and Gabriel remembered who I was and again showed true professionalism. Thank you for the great service!!!

Justin L.  |  Overall Experience 
Rating:
1.0

Made me drive 30 min to pick up..and had to wait in line 25 min despite a reservation. Horrific service.

Tariq B. 
Rating:
1.0

I reserved a specific size and left my credit card on file to guarantee the space I needed. When I got there, they told me they didn't have my size. I ended up having to get two spaces that cost me $150 plus taxes more than what I had reserved. When I went to the manager and told him what had happened. He told me I should have come in and reserved right away. I told him that the person that I spoke to on the phone never told me that. He told me that it was too bad and there was nothing he could do. When I finally had to take the two smaller units, there was mouse feces all over the ground. The facility is poorly maintained. The service is poor and leadership and customer service from the top down is severely lacking.

Gwen M.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Svend H. 
Rating:
5.0

Customer did not leave a comment.

Johane B.  |  Overall Experience 
Rating:
5.0

I went through a very very rough couple of years and had often times had no way of paying my storage but in the end with a small confrontations a gift was given to me as a deal , which I took and I was able to have my property at a small payment. I’m happy and I thank you

ELYANE M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

david H.  |  Overall Experience 
Rating:
4.0

Good choices of material in store. Employees very helpful!

CARMELLE J.  |  Overall Experience 
Rating:
5.0

Grandement apprécié être servi en français

Gilbert P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel M.  |  Overall Experience 
Rating:
5.0

I’ve been using U-Haul for over 2 years and so far my experience are pleasant. The Manager is very understanding and helpful, (I believe his name was Steven), who helped me previously. Jason, the gentleman that assisted me yesterday July 1st was very accommodating, super patient and helpful. All the staff are approachable and friendly. The customer service is awesome. Although, the wait time on the phone is way too long being on hold. The mobile check In and out is super convenient. The website could be improved. The storage units are clean and well maintained. *The only request I can ask is that for the units that are on 2nd level could really use a mechanical lift to help elevate and lift the furniture/appliance, household items, because just like me with back injuries could help not contribute to more injury and prolonged the back pains when moving the stuff into the storage(s). Over all, everything was great! Thank you so much!

Lovely C.  |  First Impressions 
Rating:
4.0

Although I had already paid up until July 16, I would have appreciated some type of rebate, having moved out of unit 15 days early. Especially since I also reserved a truck with you as well. That extra $120 could have been used elsewhere while it in moving process.

Jenn M.  |  Overall Experience 
Rating:
5.0

Great experience!!

Amanda C.  |  First Impressions 
Rating:
4.0

Although I only had the storage unit for one month it was very convenient and accessible to my daughter who was using it to store her things till she found new living arrangements.

Garry W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose Mauricio M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

roger D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

George H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

VERONA C.  |  Overall Experience 
Rating:
5.0

Very clean place with friendly staff. Will definitely rent locker at Orleans location.

Rajiv K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brigitte B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LUCIE V.  |  Overall Experience 
Rating:
5.0

Highly impressive.

John B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

elvis a.  |  First Impressions 
Rating:
5.0

Excellent competent service

gilles l.  |  First Impressions 
Rating:
4.0

There was rodent droppings in the unit. I couldn’t quickly locate a broom to sweep out the unit, so I had to use my shoe to try and remove as much as possible before storing my items. Additionally, the heat is still on in the loading dock and made it uncomfortable for unloading things unless we kept opening the garage door. These things aside, the experience was great - staff were friendly and attentive. The person who unlocked the locker was done their shift by the time we were done in the office but still showed us to the locker so the other employee could continue to work in the office.

Tiffany W.  |  First Impressions 
Rating:
5.0

After receiving great service, I wish to highlight the work of Mélanie Dupont, the G.M. for the U-Haul store located in Orleans, ON - Innes Road. She has met and exceded my service expectations every time I have needed help duing my locker rental period. Her team is a reflection of her persona and committment to delivering excellent customer service....simply a great team and individual. A happy client, Pierre Plante, Ottawa, ON, Canada.

Pierre P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephane V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Francois S.  |  First Impressions 
Rating:
4.0

The general manger Melanie DuPont has been very helpful and goes above and beyond the call of duty to ensure client satisfaction and to resolve difficult issues!

SHAWN R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul G.  |  First Impressions 
Rating:
5.0

Melanie made our experience and excellent one! Always smiling and very helpful. Thanks!

Vianney C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FATAKI M.  |  First Impressions 
Rating:
5.0

Immaculate facilities with friendly staff. Easy to use online booking.

Jeff L.  |  First Impressions 
Rating:
5.0

The lady at the front..forget her name.. was very respectful and helpful..

Ray C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Denise S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amy A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Francis F.  |  Overall Experience 
Rating:
5.0

Good service from staff.

David S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Frances T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

marc d.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jacob g.  |  Overall Experience 
Rating:
5.0

I had the pleasure of being helped my the manager at Uhaul at 3636 Innes rd. The store manager Melanie was extremely helpful in all kind of ways. She went above and beyond in helping me and my wife. Her service was excellent and i would definitely recommend this Uhaul location to friends and family.

abdallah A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MIKE P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Heidi G.  |  Overall Experience 
Rating:
5.0

Love that you have samples of the rooms and entry boxes to explain everything. Makes choosing the right size convenient and easy. I love the extra security with the alarm feature as well.

LINDAT C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Francis F.  |  First Impressions 
Rating:
5.0

I have already recommended U-haul to friends and family and if need be I would rent from U-haul again no questions asked. Thank you!

Cyntia P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gasner P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

KARENMELISSA L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steve G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

guy g.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

alex r.  |  Overall Experience 
Rating:
5.0

The manager and staff at uhaul were always very professional and answered all my questions patiently, they deal with a great deal of customer driven stress but always keep their cool. The security set up with keypad sign in and out is the best in the industry, far better than the competition. Pricing is competitive, and i was always greeted by name, so i felt safe storing our house contents at uhaul. Keep up the great work.

Mark D.  |  Overall Experience 
Rating:
5.0

Line up for service was long (30 min) with only 1 booking agent for about 20 min

MICHAELG M.  |  First Impressions 
Rating:
5.0

To the General manager, Melanie DuPont I really really appreciate your help financially And your kindness and understand my Situation. And to all your stuff very helpful. Again thank you so much MAY GOD BLESS YOU AND YOUR FAMILY. Happy Holiday.

Majona P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeff E.  |  First Impressions 
Rating:
3.0

- the trucks were not parked in order: when we picked up our truck, it took 4 times before getting a truck that was actually accessible. The first one was stuck between two other trucks, then, the 2nd one, one door was not closing, the 3rd one was also stuck between two trucks... We had to look at a truck available (i.e. in front of truck line) and run back to the staff inside to tell them which one was in the front. All of that involved a lot of running from and to the truck parking lot.

Elizabeth F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

George H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CBRE EARL L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

margaret g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Scott R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ADRIANEMMANUEL O.  |  First Impressions 
Rating:
5.0

Client service was excellent from the manager to the employees. I will recommend this facility to family and friends.

Tania A.  |  First Impressions 
Rating:
5.0

Service was great, the staff were outstanding. Very clean and well maintained facility.

Frank L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Serge B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

rousselande P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

christiane m.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

mankah n.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarah J.  |  First Impressions 
Rating:
4.0

Staff very helpful and manager very accommodating. Would definitely recommend.

Jane C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gaetan R.  |  Overall Experience 
Rating:
5.0

Would use these facilities anytime. The Manager Melanie Dupont was excellent to deal with. Always greeted you with a smile and always willing to help you in any way. Thank you Pierre Robinson

Pierre R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frank L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angela B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Adrienne G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

scott h.  |  Overall Experience 
Rating:
1.0

Even after closing my account and emptying my locker 3 days before my billing date. I was still charged for the next month. It took me two hours of waiting on the phone lines to resolve it. Will not come back. Will spread the ineptitude and lack of organization to all seeking a recommendation

James O.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RIAZF D.  |  Overall Experience 
Rating:
4.0

Good service great keep going

Elias A.  |  First Impressions 
Rating:
1.0

This was a terrible experience and will never use UHaul storage ever again. If you want me to pay oxide details please contact me at 613-608-9827

vanessa l.  |  Overall Experience 
Rating:
5.0

I dealt with Melanie, one of the Managers and the service level exceeded expectations. She was prompt, courteous and resourceful. I appreciated it!

Pierre P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sam F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NDJIBU K.  |  Overall Experience 
Rating:
5.0

Very professional and helpful

Alan A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Garry M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roger B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alvin C.  |  First Impressions 
Rating:
5.0

Some minor computer software issues with attendant using the system. Hannah was very helpful and went the extra mile to be super helpful as this was my first time using the storage services side.👍

Jerome D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

richard r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS R.  |  Overall Experience 
Rating:
5.0

Love the people they where always very helpful and professional. I will be back in the future.

mark F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jeff J.  |  Overall Experience 
Rating: