U-Haul Moving & Storage of Oshkosh West

919 reviews

900 N Koeller St   Oshkosh, WI 54902

(920) 232-3713

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Contact Us

(920) 232-3713

900 N Koeller St
Oshkosh, WI 54902

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Everything at this location was great! The people there were friendly and very helpful. There was plenty of equipment, but the person I made the reservation with made it sound like there might not be a trailer available. Other than that, wonderful experience.

JEFFREY S. 
Rating:
5.0

Customer did not leave a comment.

Kyle B.  |  Overall Experience 
Rating:
4.0

Provide more included miles....

JACK V. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH T. 
Rating:
2.0

The alignment was way off on the vehicle making it hard to drive. Additionally when I went to drop off the vehicle only 1 out of 3 employees were wearing a mask and we're not enforcing the mark policy stated on the door for the other customers not wearing masks.

EVERETT O. 
Rating:
4.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

Amy H. 
Rating:
5.0

Employee walked up as soon as I walked in and asked how everything went. He said thank you for choosing us glad you enjoyed the rental. Great costumer service.

TYLER M. 
Rating:
5.0

Customer did not leave a comment.

ALFRED T. 
Rating:
5.0

Would use again. Employees helpful and friendly. Facility clean. Liked use of inside drive in and storage. Nothing bad to say.

karen b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PATRICK C. 
Rating:
5.0

Excellent service as I was renting a storage unit - knowledgeable and friendly!

Dan M.  |  First Impressions 
Rating:
5.0

Staff was very friendly and helpful.

Patrick B. 
Rating:
5.0

The cup holders and dashboard were dirty from the last customer, and the side door was hard to close. The customer service was fabulous, and all of my needs were met.

REBEKAH G. 
Rating:
5.0

Friendly, knowledgeable employees! Thank you!

Michael S. 
Rating:
5.0

Great experience, good customer service. Very well organized.

SUSAN L. 
Rating:
3.0

I did have a few times i was over charged but got taken care of i do recommend you to anyone

Amber K.  |  Overall Experience 
Rating:
5.0

The New Manager is Fantastic, Great person to find for your company.

ROBERT K. 
Rating:
5.0

Customer did not leave a comment.

DAVID P. 
Rating:
5.0

Customer did not leave a comment.

Carmel S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MAXIMILIAN H. 
Rating:
1.0

Customer did not leave a comment.

Kyle D. 
Rating:
5.0

Customer did not leave a comment.

Ronald S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria F. 
Rating:
5.0

Customer did not leave a comment.

Jason A.  |  Overall Experience 
Rating:
4.0

The lady was very short with us when we were standing there waiting on her to answer our questions while she checked the truck back in, basically told us we owed extra money for mileage and as soon as the payment went through told us we were done but never answered our questions. So, basically took my money and dismissed me. I tried calling back later that afternoon around 5pm as my boyfriend can't find his Carhart brown cap only to have my call rerouted to a VERY RUDE man who basically told me my call didn't matter or have an merit but lets go ahead and share a person cell phone number that works there to try and get hold of some one which by the way never answered so we never got to find out if they found it or could even look in the truck. https://www.carhartt.com/products/hecarhartt-accessories-headwear/Acrylic-Watch-Hat-A18?icid=home-extension-product-hat-A18-20201104-allvisitors-13371

Christene J. 
Rating:
1.0

My rental was not ready at 6am like requested. They don't take $50 off for the “guaranteed rental” the lock on the back of the truck was the wrong lock. Thankfully a U-Haul represtative got to work early and quickly got us another truck. Took an hour and had to pay my helper for the wasted time. Hidden fees on the insurance, they will charge you $14 more if you go over the miles that there system generates. So if you have to make two trip your pay an extra $14 plus .040 a mile. Even if you return the equipment a day early. Scam artists.

Daniel T. 
Rating:
5.0

Customer did not leave a comment.

Caesar R. 
Rating:
1.0

Commented fraud by overcharging my debit card after the equipment was returned. Make sure you take pictures with a timestamp of the equipment when it is dropped off at this location.

RODNEY O. 
Rating:
5.0

Customer did not leave a comment.

Russell G. 
Rating:
5.0

Customer did not leave a comment.

Victoria i.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle L. 
Rating:
4.0

Customer did not leave a comment.

JAMES B. 
Rating:
4.0

Process was easy... the truck I had was not the cleanest... outside was dirty and the inside was okay. The steering wheel felt sticky, which is gross.

Dakota R. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER C. 
Rating:
5.0

I'm very happy with the service and the help that I I got thanks.....

VERNON E. 
Rating:
4.0

Customer did not leave a comment.

CYNDY S.  |  First Impressions 
Rating:
5.0

The dude working friday all by himself was awesome

THOMAS B. 
Rating:
5.0

This is a uhaul only business and it shows. There is a giant parking lot with a very clearly marked area for drop offs and an associate came out to greet us and get us on our way immediately. This was a wonderful experience.

Oleg S. 
Rating:
5.0

Customer did not leave a comment.

Donald M. 
Rating:
5.0

Customer did not leave a comment.

LAMONTE C. 
Rating:
4.0

The only thing I recommend is having more than one person running the service area. There were several customers waiting when I was being waited on and I could tell there was some issues since it took awhile for the other customers to be waited on.

BOBBY K. 
Rating:
5.0

Customer did not leave a comment.

Brent G. 
Rating:
5.0

Customer did not leave a comment.

Victoria i.  |  Overall Experience 
Rating:
5.0

Awesome people to work with. Don't change a thing... and give them a raise..

Gregory H. 
Rating:
4.0

Customer did not leave a comment.

MATTHEW E. 
Rating:
5.0

Driver was unable to deliver ubox due to illness. No back up driver. I had to scramble to find a truck and go pick up ubox, quickly load, and drive it back so it could get shipped. On delivery the moving company which was selected by uhaul went out of business, no one told me until day of so I had to scramble the figure this all out. Had to cancel and reselect movers. Too stressful. One part of uhaul does not know what the other part is doing. Got phone transferred around for several hours

Dawn H. 
Rating:
5.0

it wasnt too clear where I should put the dropoff trailer...your app works excellently though

Michael O. 
Rating:
5.0

Customer did not leave a comment.

JOHN J. 
Rating:
5.0

Customer did not leave a comment.

Judy V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Equipment was fine for a rental unit, but was not cleaned after its last use. lots of styrofoam pieces all over the inside of trailer. No big deal, even the help said it should have been cleaned out better. But you asked so I'm sharing.

DONALD H. 
Rating:
5.0

Checking out was so easy and well planned by U-HAUL , we will use your storage lockers again

Thomas H.  |  Overall Experience 
Rating:
5.0

Nice facility and friendly staff. Definitely recommend

James E. 
Rating:
4.0

Just make sure that you fix our price. It was less then what you put.

DAWN H. 
Rating:
5.0

Guy was very friendly, respectful and helpful.

RICHARD H. 
Rating:
1.0

I was renting a trailer to haul some brush. Your agent didn't know the difference between a utility trailer and an enclosed trailer. Then he said he didn't have the size I wanted and was looking for another size, then he realized he had the size that was out front. Then for some reason, he added on a hand cart and a bundle of blankets for me to haul brush. I wouldn't trust this guy to rent paperclips.

PAUL C. 
Rating:
5.0

Customer did not leave a comment.

Kurt D. 
Rating:
3.0

Make sure everything rented is in the truck

Tad G. 
Rating:
4.0

Customer did not leave a comment.

Morgan B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristi B. 
Rating:
1.0

Didn't receive the 26 foot truck I reserved. Had to get a 15 foot instead. Due to lack of availability through 24/7 pick up. Spent over an hr and a half in the parking lot with customer service trying to pick up my truck. Then had to make two trips with a smaller truck doubling my miles in town. Which if I had gotten the truck I originally reserved this would have never happened. Was still charged full price for everything with zero compensation. Overall it was a mess and I wouldn't do it again.

Payton K. 
Rating:
5.0

Customer did not leave a comment.

SHARON H. 
Rating:
4.0

Customer did not leave a comment.

Adam D. 
Rating:
5.0

Very friendly, helpful, knowledge and courteous store manager. Very encouraging to experience this type of excellent service.

GARY J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kamarya P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Cindy P. 
Rating:
5.0

First time use. I will tell others about GREAT SERVICE.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

LAVERNE O. 
Rating:
5.0

Customer did not leave a comment.

Keith R. 
Rating:
2.0

They are getting worse every year, why the hell aren't they in the buildings working everyone else has to be? No reason for them to be getting paid as much when they don't have anyone really working, no overhead. BS they probably got a ton of money from PPE loans also, nothing but a scam, this should be considered an essential service, get to work UHaul Poor internet service, hard to checkin took almost an hour to complete the check in

Debra K. 
Rating:
5.0

Customer did not leave a comment.

HANG T. 
Rating:
5.0

Customer did not leave a comment.

HANNAH J. 
Rating:
5.0

Customer did not leave a comment.

RYAN I. 
Rating:
3.0

Everything was great the truck ran great we got back to the store a little bit late but Jacob was totally cool. I hope that we don't get charged for another day. I will recommend this place to my family and friends

Aric V.  |  First Impressions 
Rating:
4.0

The manager here was very busy on Saturday but helped get the needed storage units arranged and the truck returned quickly.

Samuel S. 
Rating:
3.0

Better customer service

Jacob L. 
Rating:
3.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

NORA D. 
Rating:
5.0

Jacob was awesome to work with. He may have been overwhelmed as it seem that he was the only one working. He did not let that phase him and was very professional, nice and helpful. A true asset for U-Haul. Thank you to Jacob for the awesome U-Haul experience.

RANDY W. 
Rating:
5.0

Good move made easy. Thank you 😊

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

Roland B.  |  Overall Experience 
Rating:
5.0

All good!

Gerald S. 
Rating:
2.0

Dropped off trailer on Saturday and I got an email on Monday saying it was not returned - it had been and I should not have gotten an email stating otherwise.

Kevin R. 
Rating:
5.0

Customer did not leave a comment.

CHARLENE H. 
Rating:
5.0

Customer did not leave a comment.

Jayson B. 
Rating:
5.0

Better roadside assistance.

Nancy W. 
Rating:
5.0

Customer did not leave a comment.

JEFFRY L. 
Rating:
5.0

Customer did not leave a comment.

SEAN G. 
Rating:
5.0

Customer did not leave a comment.

SCOTT S. 
Rating:
1.0

They are continuing to try and double charge me. I have already paid majority of it and now they are trying to say I laid nothing when I extended it. I wish I could talk to someone who was knowledgeable and professional. I am so disappointed in this experience.

MANDY W. 
Rating:
5.0

Thank you for everything. I am very pleased with my experience

James M.  |  First Impressions 
Rating:
5.0

The process was very easy for pickup and drop off, the truck was very clean and in very good condition and completely fueled up. I was very impressed and will be using U-Haul again next month when I move.

Kollin V. 
Rating:
5.0

The storage wasn't clean and had some metal thing in there that I have to discard. But overall I had a good expirience

Crystal D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Christina W. 
Rating:
4.0

The young man here was excellent. However he was all alone with no other staff. My service as a moving help affiliate was unable to be completed as ordered due to lack of staff. Although his service was great uhauls staff to customer ratio was subpar at best. That guy needed help. He was phenomenal to say the least.

Monica C. 
Rating:
5.0

Jacob is a goddamn rockstar and is hands down the best person I have EVER dealt with, went way over and above, all with a smile, despite being clearly, blatantly understaffed. Whoever at corporate needs to hear this, this is your quarterback right here, give him the team he needs to succeed. Both times I was in this location, Jacob was the only person working, handling multiple clients at the same time. If there were another person on staff, the customers wouldn't be waiting and thus growing frustrated. It's a bad reflection on the company when you have an excellent location, and an excellent manager, but no support.

Kristina T. 
Rating:
2.0

Customer did not leave a comment.

Giselle A. 
Rating:
4.0

Customer did not leave a comment.

Curtis S. 
Rating:
5.0

Customer did not leave a comment.

MARC M. 
Rating:
5.0

Great service

MARK B. 
Rating:
4.0

Loosing a day because your computer was down was not professional!

JOHN WILLIAM C. 
Rating:
4.0

Customer did not leave a comment.

JAMES F. 
Rating:
5.0

Customer did not leave a comment.

ANDREW R. 
Rating:
5.0

Great location for me.. Staff always friendly and helpful the facility was clean will use again!

Roman S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

THOMAS S. 
Rating:
5.0

Customer did not leave a comment.

KEVIN W. 
Rating:
5.0

Customer did not leave a comment.

Hailey O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hailey O. 
Rating:
5.0

Very well trained and polite associates working when I came to pick up my equipment. It was an absolute pleasure working with them.

KYLE K. 
Rating:
5.0

Customer did not leave a comment.

Alexa R.  |  Overall Experience 
Rating:
5.0

Vary friendly individual helpped me out with getting a trailler.

JOHN P. 
Rating:
5.0

Customer did not leave a comment.

Mark G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HEIDI N. 
Rating:
2.0

What a nightmare. Back and forth on what trucks were available, pricing quotes changed four times. Waited a week (a day before my scheduled pick up date) and still no one ever called to verify what location or truck I would be picking up. I had to call an hour before close just to be called back by someone else - quoted a fourth different price and had wrong information listed on my reservation and be told the truck I needed wasn't available. Showed up to pick up and was given a price OVER DOUBLE what I had been quoted (with the correct truck now at least). Told the guy, he swears and then just knocks $100 off. Brought the truck back the next day as stipulated just to run into a system issue online where the truck couldn't be checked in properly. Ugh, as if moving wasn't hard enough. Very disappointed in the overall experience.

DANIEL P. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL A. 
Rating:
5.0

Customer did not leave a comment.

VINH V. 
Rating:
4.0

Customer did not leave a comment.

KEVIN K. 
Rating:
5.0

Jacob was extremely helpful with our storage unit.

Jane C.  |  Overall Experience 
Rating:
5.0

Take the time to do the pre-registration for equipment needed. Takes a lot less time to pickup your trailer etc. The young man said as soon as he saw I filled out application, this will take no time. I was hooked up to my cargo trailer in less than 15-20 minutes after I got into the parking lot. Very nice experience.

William L. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
3.0

Everything was great until the return. I got charged $30 more and no one there could tell me why. The woman there was awful, very rude!!!

KATHY N. 
Rating:
5.0

Customer did not leave a comment.

PETER C. 
Rating:
5.0

Customer did not leave a comment.

Russell P. 
Rating:
5.0

Customer did not leave a comment.

Roger P. 
Rating:
4.0

Customer did not leave a comment.

sally m.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sharon O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark G.  |  First Impressions 
Rating:
5.0

Nice helpful employees

Paul L.  |  First Impressions 
Rating:
5.0

This is a first class facility and first class, helpful people. It's well lighted. exceptionally clean and the climate control works great. The loading dock is especially convenient for household moves. We couldn't be more pleased.

Tom W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHERYL R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nancy W.  |  First Impressions 
Rating:
3.0

Website didn’t work tried for 2 days to book online the information was there but only partly per stafff

Debra B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

penny s.  |  Overall Experience 
Rating:
5.0

This is a first class facility and first class staff. Couldn’t be better.

Tom W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donald M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexa R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Donald M.  |  First Impressions 
Rating:
5.0

Very friendly and helpful

Steven W.  |  Overall Experience 
Rating:
5.0

Managed very well, all employees are helpful and professional. Thanks to Brittney, Alivia, and the 2 gentlemen. Great place. John T.

John T.  |  First Impressions 
Rating:
5.0

.

Alan M.  |  Overall Experience 
Rating:
5.0

Fast, easy and convenient.

kaylin b.  |  First Impressions 
Rating:
5.0

Would do it again if needed

Dennis Z.  |  Overall Experience 
Rating:
5.0

They gave me very good customer service very helpful and understanding explaining everything thank you very much

Steven W.  |  First Impressions 
Rating:
5.0

Brittany very courteous, knowledgeable and professional. An easy process to line up a truck and storage space. A good customer experience.

Tim M.  |  First Impressions 
Rating:
5.0

The customer service at this location is AWESOME! They answered my way too many questions and helped me get the best rental deals for my moving situation. Moving supplies selection is huge!!!

Mary Anne D.  |  First Impressions 
Rating:
5.0

Very smooth process. The unit is convenient and well maintained.

Patrick O.  |  First Impressions 
Rating:
5.0

I was a walk in with some questions regarding a storage unit. When I arrived the girl at the counter was very helpful and kind.

Becky F.  |  First Impressions 
Rating:
5.0

Very impressed

Lana A.  |  Overall Experience 
Rating:
5.0

Brittany was great! She explained everything real good and when we moved some things into our unit it was clean and using the carts they have for customers to use is so helpful. And having everything!

Roman S.  |  First Impressions 
Rating:
4.0

The only thing that could have been different is larger carts to unload. It was very clean, warm and SECURE! My issue: I felt I was over-charged for the equipment to get me back to Oshkosh.

Yvette B.  |  First Impressions 
Rating:
2.0

$10 upcharge for 24/7 access is bogus, took excessively long to make access card, price was higher than similar units elsewhere, customer service rep was friendly (cute too)

Taylor B.  |  First Impressions 
Rating:
2.0

$10 upcharge for 24/7 access is bogus, took excessively long to make access card, price was higher than similar units elsewhere, customer service rep was friendly (cute too)

taylor b.  |  First Impressions 
Rating:
5.0

I wish you had never fired the super nice girl who checked me in to my units. She knew what she was doing! I have dealt with uhaul for 15 years and she was good! Get her back! Great customer skills!

Brian F.  |  Overall Experience 
Rating:
4.0

People helped us a lot nice clean facility

james l.  |  First Impressions 
Rating:
5.0

Staff was very polite and helpful. I dealt with Mr. Cruz and he was very helpful and accommodating . I would recommend this facility to anyone looking for a clean and secure place to store their items

Irene B.  |  Overall Experience 
Rating:
5.0

Brittany she really went out of her way to help me with storage she help me a lot and I want say she was really helpful with everything I needed and she answer all my ? I was very pleased 😀....

JUDY M.  |  First Impressions 
Rating:
5.0

Mike was extremely helpful and quick to help our needs.

Kristy T.  |  First Impressions 
Rating:
5.0

I plan on using Uhaul again when I move in September

Helen B.  |  First Impressions 
Rating:
4.0

Good selection and availability, knowledgeable agent

Mike S.  |  First Impressions 
Rating:
4.0

Thanks

David H.  |  Overall Experience 
Rating:
5.0

Great place for storage.

Dennis Z.  |  First Impressions 
Rating:
4.0

Just got it and haven't got anything there yet

debra c.  |  First Impressions 
Rating:
5.0

Easy access...indoor storage was great!!

Krista L.  |  Overall Experience 
Rating:
5.0

Brand new. I like the security with using a card for access

Lana A.  |  First Impressions 
Rating:
2.0

I canceled my u haul truck and storage unit before I was able to use them. After several phone calls to customer service I am still getting billing notices.

SUSAN O.  |  Overall Experience 
Rating:
5.0

Carts in trhe pull in area are so useful. Thank you!!!😁

Linda G.  |  Overall Experience 
Rating:
5.0

The lady was very, very helpful !

Richard F.  |  First Impressions 
Rating:
5.0

Very nice storage facility.

Mike C.  |  Overall Experience 
Rating:
5.0

Great service

Krista L.  |  First Impressions 
Rating:
5.0

The sales rep. physically walked me through check in and check out procedure and showed me the location of my storage unit. He was kind and listened to my needs.

laura b.  |  First Impressions 
Rating:
5.0

Great quality service

Deborah A.  |  Overall Experience 
Rating:
2.0

You need to train your team better! It's frustrating to your customers when your team doesn't know how to do rentals nor takes the time to show you how things work. Good thing I'm resourceful

Louis J.  |  First Impressions 
Rating:
5.0

Clean and INDOOR! Worth a few extra bucks to keep my things safe and easy to get to!

EUGENE S.  |  First Impressions 
Rating:
5.0

There has been quite a positive change to the staff and service. This recent experience was excellent.Thank you for the changes. We certainly will recommend U-Haul's facilities and service. Will share

Wayne W.  |  Overall Experience 
Rating:
1.0

person that help me did not know what there where doing

thomas p.  |  First Impressions 
Rating:
5.0

great

Dorthy P.  |  First Impressions 
Rating:
4.0

As one of the first renters, there were a few bugs that still had to be worked out. Subsequently they installed a card pass system which seems to work well. Staff are the greatest folks you will me.

Steve M.  |  Overall Experience 
Rating:
5.0

The staff is awesome

Chris m.  |  Overall Experience 
Rating:
5.0

Although I never saw the inside of this facility, I do want to say thank you for the excellent delivery service performed by Jenna.

Steve T.  |  Overall Experience 
Rating:
5.0

We haven't moved in yet. September 28th is the day we plan to start moving. The customer service was top shelf. See you soon. Thank you. Kim Thomson

KIm T.  |  Reservation 
Rating:
5.0

My u-box was delivered on time and in good shape. The driver, Jenna did a great job of communicating and accommodating my moving schedule.

Andrew S.  |  Overall Experience 
No reviews have been submitted for this location.

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