Customer did not leave a comment.SAMANTHA H. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of Oshkosh West
Oshkosh, WI 54902
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.nikki k. | Overall Experience
Customer did not leave a comment.Adam G. | First Impressions
Customer did not leave a comment.GARY B.
Customer did not leave a comment.Kaitlin A. | Online Move In
Good customer service Job done quicklykathy L.
Convenient, climate control, easy loading and unloading access. Polite, knowledgeable and helpful staff. Only suggestion is need more moving carts. Most times I was there there were no, or occasionally one cart.Mike S. | Overall Experience
Customer did not leave a comment.Jamie K. | Overall Experience
No improving needed here. The lady that helped me did a great job including hitching the trailer to the car.LANCE L.
Customer did not leave a comment.Steven S. | Overall Experience
Very nice people.LORI C.
Customer did not leave a comment.Steve S.
Rented a 5x9 trailer. Trailer had a couple dents/scratches. Hauled great. No issues. Customer service picking up & returning was great also.CHARLES G.
These guys and girls are amazing! Really the best and I hope people are noticing!!! Please someone reach out and tell them al they are the best in the country and I’ve moved around a lot!!! Thanks BrianBRIAN H. | Overall Experience
Customer did not leave a comment.Abraham C. | Overall Experience
Customer did not leave a comment.renee b. | Overall Experience
Customer did not leave a comment.CB H. | Overall Experience
Customer did not leave a comment.BYRON A.
This location and all others I interacted with over the last month was excellent. All the staff was friendly and knowledgeable. However, your reservation system is the number 1 WORST I have ever used. Tell me, what does RESERVE mean in your world. Your company is totally lying when they say they have a reservation for you. I know you know I'm right because I asked 3 different stores about the truthfulness of your company fulfilling the word 'RESERVATION 'as most everyone understands it. They all agreed...... the company SUCKS!! I hope the next time YOU RESERVE A AIRLINE FLIGHT that you receive the same back as you give out. Times 5!! RegardsDANIEL J. | First Impressions
Customer did not leave a comment.Tarajia C.
Customer did not leave a comment.KRISTI P.
Customer did not leave a comment.FERNE M.
Customer did not leave a comment.James S.
Ordered the trailer in Appleton, was told I could pick up in Appleton, the day before pick up was told I had to go to Oshkosh for pick up , 20 miles away, poor communicationCHRISTOPHER V.
Customer did not leave a comment.DANIA MAE P.
Customer did not leave a comment.TIMOTHY W.
Customer did not leave a comment.Tracy L.
Customer did not leave a comment.MICHAEL M.
Customer did not leave a comment.STEVEN T.
Customer did not leave a comment.KERMIT K.
Customer did not leave a comment.CHRISTOPHER H.
I am still waiting to receive my receipt which I was told would be emailed to me.Jack M.
Friendly staff and smooth operations. I'm a repeat customer and will continue to use this location for my Oshkosh area rentals. Pickup and drop off were as speedy as possible which I really appreciate. Thank you!NICHOLAS L.
Customer did not leave a comment.Chadwick W.
Overall experience this time using U-Haul not very good. Never had a problem in the past.Joseph L.
did not receive the return/check-in document, AGAIN! - which i saw the service rep email to me, and I received all the other emailed docs for this rental. why does this keep happening? I receive all the emailed docs, but NOT the return/check-in doc. I did computers & IT for my career, & this is just piss-poor QA & IT management.EDWARD B.
Customer did not leave a comment.ERIN J.
Extremely helpful and congenial at location.Ronald R.
Customer did not leave a comment.Daniel S.
Customer did not leave a comment.JAMES P.
Marcus is a ROCK STAR!!!! He's a Customer Service Representative.MARGARET M.
Customer did not leave a comment.Tracy S.
Very happy with our storage experience with this location of U-Haul!JILL A. | Overall Experience
Quick and easy drop off.Nicholas M.
Customer did not leave a comment.Ellen K. | Overall Experience
ExcellentEZEKIEL T. | Overall Experience
Customer did not leave a comment.Tim R.
Customer did not leave a comment.ROBERT S.
Very poor customer service rep couldn't even get him to get off his stool in fact he even thought the person with me sweeping out the truck was a uhaul employee POOR POOR customer serviceLinda T.
it was a short notice and who ever took care of us did an awesome job . Thank YouDAVID P.
Customer did not leave a comment.SCOTT R.
Customer did not leave a comment.Carleen G.
Made the reservation 125 miles away from this pick up location. What's the point of a reservation ?ROBERT H.
Customer did not leave a comment.MICHAEL K.
Customer did not leave a comment.Jennifer G.
The site in Oshkosh was fine. The "reservation" process was awful.GARY O.
Customer did not leave a comment.JESSICA R.
Customer did not leave a comment.MARK C.
Customer did not leave a comment.PRECIOUS W.
Customer did not leave a comment.Jamie K. | First Impressions
Customer did not leave a comment.FERNE M.
Customer did not leave a comment.STEVEN S.
Customer did not leave a comment.kiara A.
Rented a 10 footer. for 3 hours. Told it would be 19.95. Ya right. Cost me 47.00 for a 4 hour rental on a old rusted truck. if it's 19.95 plus tases, gas, mileage. Then tell the people this instead of springing the unexpended costs on them. I'll only come back if I absolutely have too.DEAN K.
The girl and guy who i worked with were both awesome and kind!! Much better than the other Oshkosh location!!CINDY S.
More employees, but the ones there did a great jobSCOTT P.
Customer did not leave a comment.LUCAS K.
Customer did not leave a comment.JAMIE D.
Customer did not leave a comment.ROBERT N.
Customer did not leave a comment.RONNIE E. | First Impressions
Customer did not leave a comment.RONNIE E.
I've paid my storage online, yes the first payment was late only because I thought I'd already set up auto-pay. However, I have payment shown on my bank statement. The next month I paid it and set up auto pay however, for some reason it doesn't appear to have gone through. Then my storage is locked even though I paid it and the late fee. I try to call and never get a answer.nicole f. | Overall Experience
Customer did not leave a comment.JODY S.
Customer did not leave a comment.John S.
Second time renting truck where it was very dirty.WILLIS H.
Customer did not leave a comment.NICOLE K.
Customer did not leave a comment.CAROLYN G.
Customer did not leave a comment.Mari-Kay B.
Customer did not leave a comment.Craig H. | First Impressions
Customer did not leave a comment.DOUGLAS S.
Customer did not leave a comment.Christopher G.
Have signage posted upon entering the building better explaining what to do an what to expect for renting if waiting for an attendant is required.Gary O.
Awesome staff. Check in and out was great. The staff is very friendly and professional. Know doubt we'll use them again.Steven L.
Everything was very satisfactory except you never answer the phoneROBERT P.
The team member I dealt with was very pleasant and friendly.Matthew S.
Charged my cards twice. Males working were Unprofessional joking with the female employee working there. Computers took 30 minutesSEAN H.
Lousy customer service, not been able to get an itemized receipt, vehicle was damaged in several areas, and in need of maintenance and service according to the on board displays, needing an oil change and tire pressure monitor system maintenaince.JOHN W.
Customer did not leave a comment.Paul E.
Customer did not leave a comment.BRITTON D.
Again, this location doing everything right! The company of uhaul, sucks! I'm so kissed with the service given to me by your phone customer care and the entire process you have setup. We will be talking if you don't â€œdisconnectâ€ every time I try to talk to an actually person. Cowards all of you!!BRIAN H.
Again, this location and staff were fine. Your company is trash! I will be complaining and demanding my money is returned immediately! Too bad I'll have to spend days getting through to someone because your system setup is trash!!!!!!!!!Brian H.
Customer did not leave a comment.Brooke K. | Overall Experience
Customer did not leave a comment.CAROL T.
Customer did not leave a comment.GARY S.
Customer did not leave a comment.Levettia A. | Online Move In
Keep up the good workWILLIAM K.
That particular agent that day I assume very hot and tired. Not friendly not helpful.LAURA L.
Customer did not leave a comment.Dawn B.
Customer did not leave a comment.MARK G.
Customer did not leave a comment.JOHN S.
Customer did not leave a comment.Erica M.
Personnel are very friendly and incredibly good are there job. The trailer worked very well. A much better experience than what I had expected ThanksDARREN V.
Customer did not leave a comment.Chelsea S.
You need to fire everyone at your Saukville, WI location. Those are the dumbest employees you have. They don't even know they can't do trucks one way from the facility. Verified by three of them there. Worst experience ever. At least Oshkosh location knows what they are doing.CHRISTOPHER F.
Location is great. Large open lot is easy to maneuver. Large clean building also nice. Counter help didn't seem interested in the transaction much. Just said to drop off trailer in any open space and I could go. Didn't offer to help back trailer in or unhitch it. Trailer is heavy and if it was my wife returning it, she wouldn't be able to do it. I was barely able to get it off the ball. No paper receipt was offered. Said she'd email it. Have yet to receive it.James R.
Customer did not leave a comment.DEVIN M.
Customer did not leave a comment.PATTI K.
Customer did not leave a comment.Kerry G.
I did not Receive a copy of my billing by E-mail, Can someone please send me my copy. Thank you. email@example.comDOUGLAS C.
THey were supposed to email my receipt but never did. That's not good.GERALD S.
No suggestions. I was greeted in the parking lot and checked in right there. I was asked to park the trailer in an area with a lot of space. I was done in less than five minutes.Steven T.
Clean the vehicle better prior to use. There were wrappers in the truckâ€¦.condom wrapper as wellâ€¦..and filthy cup holders/dashboard.Kristina S.
Customer did not leave a comment.Corbett S.
Customer did not leave a comment.JAMES LOUIS G.
Employees are always friendly and helpfulJOSEPH F.
Customer did not leave a comment.susan W.
Customer did not leave a comment.ROBIN G.
1) I have rented at this location 4 times. Each time all documents were emailed to me and all arrived except the final check-in document (which was emailed in my presence). I rented at another location and all emails arrived, including final check-in document. 2) Your corporate procedures assume everyone has email and internet access on a smartphone. That is NOT true. (And I have been working on computers - including computer security - for over 56 years, so I am not a newbie.) Item 1 above is one example of why I probably never will use internet on a smartphone.EDWARD B.
Customer did not leave a comment.TAMARA P.
Customer did not leave a comment.heather p. | First Impressions
Customer did not leave a comment.William T.
Doing a great jobRoger S.
Only issue I have is my first month was supposed to be free but I still got chargedShane W. | Online Move In
Friendly and very accommodating!! Flexible plans and super easy to work with!!!Henry H. | First Impressions
Great place to get a storage unit. Clean and well kept. Super friendly staff.Stacy S. | Overall Experience
Customer did not leave a comment.Christopher H. | First Impressions
Need to upgrade speed & user-friendly computer system. Torturously slow. Need a dedicated 24-hour internal help line for employees encountering problems. Update online system for Oshkosh storage map. You see a map with various colors online, but no color code indicating available units.Yvonne W. | First Impressions
Awesome staff and facility!!!Toni O. | Overall Experience
Customer did not leave a comment.PAUL W. | First Impressions
Customer did not leave a comment.Amanda P. | Overall Experience
Customer did not leave a comment.Paul S. | First Impressions
It started out really great but the last couple times I was there the overhead doors wouldn't open. There was trash and a lot of things in the hallways people had left it must have been a really busy weekend. Overall it was good I had no problems. The main person I dealt with was Marcus and he was always very very helpful Good guy.julie l. | Overall Experience
Customer did not leave a comment.GARY J. | Overall Experience
The staff is always friendly and helpful. Have rented trucks multiple times and everyone is terrific to work with.Tiffani A. | First Impressions
I think the place is great! Everyone is friendly and helpful.deb S. | First Impressions
Customer did not leave a comment.shelly P. | First Impressions
Under staffedLinda E. | First Impressions
Staff was extremely professional very friendly and helpful. I am glad I chose this facility and would recommend it to anyonejulie l. | First Impressions
Customer did not leave a comment.Anthony H. | Overall Experience
Storage unit assigned to me had a lock on it when I arrived first time to use it. After hours number I called went to voicemail and then still have not received a response.GREG G. | First Impressions
Super friendly helpful staff! Didn’t catch his name but the guy who checked me in was awesome! He was very helpful and made me feel very welcome. He went above and beyond to make sure I was doing ok when getting my stuff in.Stacy S. | First Impressions
Customer did not leave a comment.ryan s. | First Impressions
Customer did not leave a comment.DAN B. | Overall Experience
Thankful for the staff in the Koeller street Oshkosh location today they helped me a lot!l Went in Sunday April 26th at 345pm. Was a gentleman and a nice lady there who both assisted me. (Was it Kristi and Marc? Sorry I’m bad with remembering names..) Thank you, Shirinshirin p. | First Impressions
Customer did not leave a comment.Katie B. | Overall Experience
Thanks for being so help full. markMark V. | Overall Experience
If we ever need a unit again we will definitely be back. ThanksJohn Z. | Overall Experience
Jacob Corliss was outstnding in getting me a storage unit, showing me the access points and helping me when I had a problem with the lock on my storage unit. He is very courteous and will make sure all of your needs are satisified.Steve s. | First Impressions
Great place. Nice heated bay for loading and unloading. Handy carts available. Very clean. Helpful employees. We would highly recommend.Jeffrey T. | Overall Experience
Extremely pleased with my experience. Everything exceeded my expectations. Staff were very helpful. ThanksJames M. | Overall Experience
Link to facility map in "move-in" email did not work. Unit had bird droppings in it. Ended up finding new / clean units that are twice as big for 1/3 of the price - we will not be extending our rental.PAUL M. | Online Move In
Great facility. Clean. Restrooms handy. Useful carts available. We moved in during a snowstorm and below zero temperatures, we really appreciated the heated truck bay.Jeffrey T. | First Impressions
This is the first time I was treated like I mattered to the person helping me. Jake was very helpful in explaining everything I needed to know. He answered all me questions and was understanding to my many disabilities. To include poor hearing, bad eye site , arthritis and not being able to life the 20 & 10 pack of boxes Jake helped me to purchase for my move. Witch I would have had to come back for if he hadn’t gone through the hole package I needed to move. Another employee offered and took the boxes to my can without even asking for help. Now that is serve with a smile . You can tell that the other employees have picked up on Jake’s leadership stile . That young man deserves credit for jumping in when an old man needed it. I am sorry I didn’t get his name. I could go on about the other things they filled me in in that I didn’t know , but you get the idea . I will now tell everyone how I was treated and taken care of by your staff. Thank you and your company! Russ Wolff I also order another truck for my April 1st. move to Two Rivers Wi. And I will rent a storage units when my free month is up.russ w. | First Impressions
Customer did not leave a comment.Rebekah G. | Overall Experience
Customer did not leave a comment.thomas S. | Overall Experience
Customer did not leave a comment.Kyle B. | Overall Experience
Would use again. Employees helpful and friendly. Facility clean. Liked use of inside drive in and storage. Nothing bad to say.karen b. | Overall Experience
Excellent service as I was renting a storage unit - knowledgeable and friendly!Dan M. | First Impressions
I did have a few times i was over charged but got taken care of i do recommend you to anyoneAmber K. | Overall Experience
Customer did not leave a comment.Carmel S. | First Impressions
Customer did not leave a comment.Ronald S. | Overall Experience
Customer did not leave a comment.Jason A. | Overall Experience
Customer did not leave a comment.Victoria i. | Overall Experience
Customer did not leave a comment.CYNDY S. | First Impressions
Customer did not leave a comment.Victoria i. | Overall Experience
Customer did not leave a comment.Judy V. | First Impressions
Checking out was so easy and well planned by U-HAUL , we will use your storage lockers againThomas H. | Overall Experience
Customer did not leave a comment.Morgan B. | Overall Experience
Very friendly, helpful, knowledge and courteous store manager. Very encouraging to experience this type of excellent service.GARY J. | First Impressions
Customer did not leave a comment.Kamarya P. | First Impressions
Everything was great the truck ran great we got back to the store a little bit late but Jacob was totally cool. I hope that we don't get charged for another day. I will recommend this place to my family and friendsAric V. | First Impressions
Customer did not leave a comment.Roland B. | Overall Experience
Thank you for everything. I am very pleased with my experienceJames M. | First Impressions
The storage wasn't clean and had some metal thing in there that I have to discard. But overall I had a good expirienceCrystal D. | Online Move In
Great location for me.. Staff always friendly and helpful the facility was clean will use again!Roman S. | Overall Experience
Customer did not leave a comment.Hailey O. | First Impressions
Customer did not leave a comment.Alexa R. | Overall Experience
Customer did not leave a comment.Mark G. | Overall Experience
Jacob was extremely helpful with our storage unit.Jane C. | Overall Experience
Customer did not leave a comment.sally m. | Overall Experience
Customer did not leave a comment.Sharon O. | First Impressions
Customer did not leave a comment.Mark G. | First Impressions
Nice helpful employeesPaul L. | First Impressions
Customer did not leave a comment.Nancy W. | First Impressions
Website didn’t work tried for 2 days to book online the information was there but only partly per stafffDebra B. | First Impressions
Customer did not leave a comment.Alexa R. | First Impressions
Fast, easy and convenient.kaylin b. | First Impressions
Brittany very courteous, knowledgeable and professional. An easy process to line up a truck and storage space. A good customer experience.Tim M. | First Impressions
Brittany was great! She explained everything real good and when we moved some things into our unit it was clean and using the carts they have for customers to use is so helpful. And having everything!Roman S. | First Impressions
$10 upcharge for 24/7 access is bogus, took excessively long to make access card, price was higher than similar units elsewhere, customer service rep was friendly (cute too)Taylor B. | First Impressions
Brittany she really went out of her way to help me with storage she help me a lot and I want say she was really helpful with everything I needed and she answer all my ? I was very pleased 😀....JUDY M. | First Impressions
Good selection and availability, knowledgeable agentMike S. | First Impressions
Just got it and haven't got anything there yetdebra c. | First Impressions
You need to train your team better! It's frustrating to your customers when your team doesn't know how to do rentals nor takes the time to show you how things work. Good thing I'm resourcefulLouis J. | First Impressions
greatDorthy P. | First Impressions
We haven't moved in yet. September 28th is the day we plan to start moving. The customer service was top shelf. See you soon. Thank you. Kim ThomsonKIm T. | Reservation
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
We have the largest selection in the industry!