Customer Reviews for U-Haul Moving & Storage of Ottawa

Rating:

5.0

Good

Rating:

4.0

All good. Very friendly staff!

Rating:

2.0

Fuel gauge was not correctly reflected in the contract I was given. Even though I notified the location of the error, I was still charged for fuel when I returned the uhaul.

Rating:

2.0

The attendants gave me attitude and made me feel bad that I was renting a truck that has to be dropped off to a different location. I was told that my truck was being out back for availablity because I was 15 minutes late to my 8:30 am pick up. That is not taking into consideration that I had called at 7:30 to advise them I was going to be late and they put me on hold 20 minutes. Bad customer service.

Rating:

3.0

I wanted to pay by cash at check in. The attendant had no change; said final payment could made by cash so I gave credit card #. Upon return, new attendant said no I couldn't and too complicated. Refused cash, looked away dismissively. Truck very dirty not even swept out, LCBO receipts on driver's side.

Rating:

3.0

The truck smelled like stale smokes

Rating:

5.0

The staff are friendly and helpful. They ensure you understand your rental agreement and how to use the equipment. A great experience!

Rating:

5.0

Special thanks to Mr Abdul, he was so professional and helpful at the pick up

Rating:

5.0

The gentleman who is usually at the desk at this location is a pleasure to deal with. Much appreciate the excellent service from him as well as the young man that set me up with a trailer outside.

Rating:

2.0

Moved out and paid for my storage but there trying to say I didn't fully move out and I owe them money. They over charge and send emails that don't pertain me.

Rating:

2.0

Guy that works FOH has a stick up it no other problems. Guy needs to smile more

Rating:

5.0

Very professional staff who were courteous and helpful.

Rating:

3.0

Truck box leaks water when it rains

Rating:

3.0

Hole in ceiling of truck we got, thank goodness it wasn't raining.

Rating:

5.0

I rented a Pick-Up truck and an Auto-Hauler trailer. All were ready when I got there. Truck and trailer enabled me to do the job I wanted very easily. The Auto-Hauler is very capable unit. The location was well staffed and I didn't have to wait long. Hint: best to use the equipment mid-week and mid-day if you can.

Rating:

3.0

The enclosed 6x12 trailer was not as advertised; it is not appropriate for motorcycles. It did not have a ramp, despite other enclosed Uhaul 6x12 trailers having them, in my experience. The guy at the desk didn't know anything about Uhaul trailers.

Rating:

3.0

The wiper on the driver side was completely broken. Dangerous to drive in this weather.

Rating:

5.0

Friendlier staff would be nice. They are all very rude.

Rating:

5.0

Excellent job

Rating:

5.0

Just loved the staff. They were just great!

Rating:

5.0

Excellent customer service

Rating:

2.0

I booked my truck 6 weeks in advance to pick up at 10 am at the Innis Road location. I got a call it would be late and pick up would be at 11:15. I got there at 11:15 and there was no truck. They called the emergency uhaul service and the girl told me I would have to drive 1.5 hours one way to get a a 20 foot truck!! I had rented a 15 foot truck. I got upset and she told me that was my only option, with an attitude. I told her I wasn't leaving until they found me a 15 foot truck which they did 15 minites later at the Coventry Road location. They were fabulous at Coventry Road.

Rating:

5.0

Those tires on that truck were terrible.just a bit of snow and no traction. Other than that the only thing I should have done was to rent a bigger truck .no way it held a one bedroom

Rating:

4.0

online pick up not quick, I had to check with an employee in person.

Rating:

3.0

I would give this location an Above Average or Excellent rating if I didn't have to return in person after each time I rent from U-Haul. This is NOT a problem with this location but with U-Haul's charging system. Every time I rent a vehicle (this is the 3rd time in a row), I have provided my native status card for PST exemption on the charges. The VERY helpful staff verifies and confirms it is in the system. But each time I check my final receipt, I have been charged the full HST of 13%. So I have to return each time after I have completed my rental and the VERY helpful staff have to refund me the overcharge of the portion of HST that I do not pay. Again, this is NOT the staff's problem but U-Haul's charging system. The staff are excellent and very helpful at this location.

Rating:

1.0

I booked a truck for pickup in Perth and drop off in Smiths Falls. Instead I was told I had to make my way all the way to the city at my own expense of time and gas to pick up a truck. When I was told the kilometres would be covered I didn’t realize that we would be responsible for the additional expense of the gas too. So we had to drive the truck from the city and pay a lot more for the gas (moving is already financially difficult and so I don’t appreciate the extra burden that was placed on us). The kilometres were appreciated. Ultimately, the gas should have been covered too.

Rating:

4.0

The staff is really helpful! Cheers

Rating:

1.0

You CAN NOT rent vehicles in the Canadian winter that have four season tires.

Rating:

4.0

The staff at this location are exceptional. Unfortunately the vehicle I rented has some issues.

Rating:

5.0

Very good service not complicated Thank you

Rating:

5.0

Very friendly staff

Rating:

4.0

Only issue was when I wanted to empty my locker and the snow was liked in front of it. Great service. Friendly and polite.

Rating:

1.0

Rude customer service

Rating:

2.0

The front desk person had a difficult time helping me with payment. The gentlemen responsible for inspecting the truck said unpleasant comment. Last visit to this location.

Rating:

4.0

Staff here is always very fun and friendly, I know exactly what I expect whenever I rent from Coventry.

Rating:

5.0

Everything went smoothly. No problems at all.

Rating:

2.0

No parking area for customer cars during rental . Windshield wiper was faulty on first truck and did not properly clean the windshield on the second truck.

Rating:

3.0

The motorcycle trailer I picked up was full of snow, road spray, and had about 5 empty drink cans and bottles in it. I had to shovel it out myself. I booked it the night before and they had the whole day to clean it out and did nothing.

Rating:

4.0

The gentleman who helped test my electrical fitting ion my car was very helpful. After my trailer use everything went perfect.

Rating:

1.0

Unacceptable treatment by staff. Rental was extended and my credit card was hit with a charge for extension. Then Uhaul showed up and took the vehicle. Completely unacceptable treatment.

Rating:

1.0

The location was very poorly maintained, although due to inclement weather, the entire lot had not been cleared of snow at pick up at 9am, when returned in the afternoon at 3pm it still had not been cleared and had easily 2feet of snow causing vehicles to be stuck. The rental itself continued to change in price, from the initial payment due of $64 at pickup according to the reservation and app became $116 at pickup. Upon return it was now $118 for total cost due to milage and gas. When making a reservation based on price, I expect that the price holds true based on initial price. The staff were not helpful at all when requesting an explanation of the changes, were dismissive and said I quote, "that's the price, deal with it". I will NEVER be using UHaul again and will instead go with competitor companies for future needs.

Rating:

1.0

Worst customer service.

Rating:

4.0

Typically I look for the smaller outlets since checkout wait times sometimes are huge (over an hour in some cases). This time however the processing went super fast and very friendly. You should update their credit card machines as those are super slow (no tap and bit of an embarrassment).

Rating:

4.0

Clean more snow off vehicle before leaving lot

Rating:

4.0

Have truck ready and snow cleaned off windshield, hood, back door & roof.

Rating:

2.0

I am requesting a refund - we were given a truck with a dead battery. Our move was delayed by many hours because of this. The truck ended up dying before we were able to move our items. Very dissatisfied that there was no follow up after we told the team about it as we were given the full charge despite this.

Rating:

5.0

easy to book & pick up was seemless ! 5 star

Rating:

1.0

I have not been treated well they charged an extra money of which I didn’t understand treat you your customers as they are incame source for you

Rating:

5.0

Good customer service

Rating:

2.0

When I arrived, the main system was down. The worker there told me there was nothing I could do, I was slightly annoyed there was no offline options to process the truck. This was frustrating as it seemed really stupid. When I was leaving, i saw the two men beside me were being served. I found out they were using a backup system. Awful customer service from the man who told me I had no options instead of “let’s try the backup system and it may work. Please be patient”. I told him so. He was maybe middle aged, Latin American, with a silver and turquoise ring. This man has very poor customer service skills. The truck itself was effective and clean.

Rating:

5.0

It was great honestly, quick service and easy pickup/dropoff. I

Rating:

5.0

Mention that the location is inside a Home Hardware. I would have bought my hitch ball there if I had known. Thanks.

Rating:

1.0

It's the worst location I've been to. The customer service was horrible. People more worried about their phones then clients

Rating:

4.0

Very satisfied overall, especially for the quality of the customer service personnel in the location, quality of the vehicles, and of the price for the rental and supplies. One issue is that upon booking a truck in advance for a certain day and time, U-Haul takes our booking without knowing for sure if the truck size required is available. Only 24 hours ahead of time we were told that the size of truck we needed was not avaible: we had to change the time of our move (from one city to another) and we had to make a second interurban trip because the only truck available (later on moving day) was too small.

Rating:

2.0

This rating is not for the equipment, rather the customer service at the counter. It also not an attack on the person who helped me, rather some tips for management on how to ensure that clients are not leaving more stressed, like I was: - Avoid assuming that (returning) clients don't need verbal communication about important terms of use. - Have a standard procedure that every representative has to perform for every client - including returning customers. Could be 3 sentences - reminder to fuel up the vehicle before returning, average mileage rates, and drop off procedures). - Even if there is a time delay due to rush hour or tech issues, encourage representatives to prioritize ensuring that clients know about key costs. People are okay with being a bit late, if it means they can save on costly mistakes.

Rating:

3.0

The lights didn't work all the time

Rating:

5.0

More clarity about costs. I was surprised at the amount of the final bill.

Rating:

2.0

Arrived without a reservation and they had plenty of trucks remaining. No issues until I returned the truck and they charged me for extra fuel even though I filled the tank beyond where it was supposed to be. Undoubtedly a scam so needless to say I won't return or recommend to others.

Rating:

1.0

Terrible customer service. Billed 2x and for equipment i didn't use. Complete shit show of a company. Still trying to get anyone to give me my $ back. Incompetence.

Rating:

1.0

The staff were not knowledgeable. The unit is awful, hard to access, and smelled bad (like it had been wet). The entrance ramp was steep, icy, and dangerous. The one cart (there is only one, nobody else was there) was of poor quality. The hours are inconvenient. The entire operation is of a very low quality, considering the prices, would never use again.

Rating:

2.0

They were rude. Would not help move a truck they parked before renting. And did not cancel my order when it was requested to do so. Terrible experience on this place

Rating:

5.0

Everyone was super friendly, all staff. Thank you so much.

Rating:

1.0

the storage facilitywas not secure and well lit? Because all my furniture were damaged and wet the whether was good , why was wet??the room was not good enough?!!

Rating:

2.0

The check in process was very difficult. The manager was rude, belittling, and unhelpful. Told me that the reservation that I had made was not valid and that it was for another location (which was untrue - once he finally checked his system, it was clear that it WAS the correct location and what I had reserved was available). He then proceeded to tell me that the lock I had purchased (a high security level) was not good and that I needed to purchase his lock. Horrible customer service.

Rating:

3.0

The facility is not the cleanest I've seen.

Rating:

1.0

The "general manager" of the Coventry location is completely incompetent and idiotic. I had settled on a final payment for my unit due to negligence to maintenance of their property my property had been damaged! I lost 3 tvs a bunch of artwork clothes covered in mold and all my tools rusted. I should've just let the unit go and allowed it to be their problem but despite my better judgement I agreed to settle on a price and move my belongings out of my unit and terminate my occupancy. Upon going to pay for my settlement price the "general manager" or at least that's what his shirt said was completely ignorant and basically tried to bully me into paying an outrageous price instead of the discussed settled price by trying to strong arm me, he aggressively approached me stating "you're here to pay your full amount and get out" I replied no I'm here to pay my settled amount and nothing more. I had spoken with. A woman by the name of Melanie and she was such a great help and a breath of fresh air during this disgusting encounter. She had discussed a settlement price with me which I went to go pay in full and start moving out my items. They gave me until the 4th of August to remove my items or they will be declared garbage. I assured her I will be out by that day. I arrived today July 30th to remove whatever items I can fit in my car until I have access to a truck this weekend, later today (July 30th) after doing my loads for the day the "general manager" calls and says "uhh yes why is your lock still on our locker you're supposed to move out today" I replied no I have until the 4th to remove my belongings and unlock the unit. does UHaul not train their management staff members on properly talking to the general public as well as basic knowledge on their job? There is no excuse for me to be greeted in such an aggressive manner, there is no excuse for harassing me and contacting me at my private number when they clearly have the information on their system stating I have the unit until the 4th!! Just curious how he got his job position because he is absolutely useless at his job. Offers zero positive marks for customer service experience during my visit, belittled a worker in front of me because they were going to allow me to make sure my belongings were still in there, attempted to strong arm/bully me into paying an outrageous price, had zero knowledge on the situations going on in his location, and now harassing his clients over problems he could quickly find the answer to in my file with u haul! Terrible experience. I will NEVER use uhaul again. They ruined most of my belongings that I cared enough about to pay for storage on and then bullied me when I asked for a solution. Anyone who asks me will be getting referred to another storage facility because this experience was/is just unacceptable. I can't believe I paid you guys 315$ today just to retrieve belongings that were completely ruined by flood damage due to your negligence of maintenance to your facility and the lack of information I was given when I rented the unit! IF THE UNIT FLOODS LET THE RENTER KNOW AT THE TIME OF SIGNING!! NOT 4 MONTHS DOWN THE ROAD AFTER YOU HAVE ALREADY DESTROYED THEIR BELONGINGS. I WILL BE SENDING THIS EXACT MESSAGE TO HEAD OFFICE.

Rating:

1.0

The worst ever experience with uhaul I have ever had. The story goes, the day I returned my truck, After i moved out of my home, when I left my husband, he called th3 uhaul asked if hus wife was there with my rental gave my name , the woman on the phone from uhaul tells him yes I'm there, in so doing this she violates uhauls privacy policy with giving out a customers information out to a third party . I never gave permission to have my wearabouts or information given to anyone. I have called corporate several times left many messages and have not been given a call back. Very disappointed 😞 and outraged that I have not even been compensated for the damage that was caused because of this. My husband showed up assaulted a friend and the police had to be called. This was a breach of privacy.

Rating:

5.0

The person went over and beond to get me a storage unit.

Rating:

4.0

Water seepage at entry was unfortunate. Otherwise very good experience.

Rating:

5.0

All the guys at Coventry U-HAUL are great! Especially management

Rating:

3.0

it's just that sometimes we would have prefered to use the storage after 7 PM! but overall really good thank you

Rating:

3.0

I wish you offered the ability to extend the storage unit for a week or two, not needing a full month again.

Rating:

1.0

This the second time i had business with this u haul facility exept the saff member Max ...other i had to deal with were horrible it feel like government office or its like a corber store. The owner have very bad attitude...

Rating:

4.0

Clean and easy to access.

Rating:

1.0

I went in and stated that I was renting the unit for only a month and I vacated the unit on time. They sent me an update by email on the 15th of the month that I rented and I sent them a update on the 31st stating that I had vacated as I promised. I also told the worker who was outside I had vacated. There was no procedure given and as we buy or own locks there is no reason to return to the facility especially since we were communicating by email and they're completely understaffed and poor customer service inside this facility. They state they ignore the emails and again no notification that they ignore the emails and donnot reply. I also called in to the facility as well. This is illegal and predatory as I am a handicap and this facility should be fined and people arrested especially if they are doing this to other disabled and elderly people.

Rating:

4.0

The storage area is velnerable to flooding as experience as shown. Better measure are needed to prevent floodings.

Rating:

1.0

Absolutely awful customer service — and no maintenance of the grounds what so ever. If anything they made it EVEN HARDER to get to the locker. From not snow plowing after major snow falls, parking rental trucks in front of the entrances and making it nearly impossible to enter the locker area. At one point an employee even had THEIR PERSONAL CAR parked at the only exit of the locker area. Because of the way the entrance to the lockers is set up I hit my truck twice on the side wall. When I first signed up for the locker it took them THREE DAYS because the locker “had a lock on it” even though it was supposed to be empty. They never answered the phone to help me with my issue so I had to repeatedly call — while being obviously hung up on — until someone finally decided to answer in an annoyed voice. Absolutely ridiculous set up and staff is so excruciatingly unhelpful and rude. I could not recommend this location any less than I do.

Rating:

4.0

Everything was excellent except during flood.

Rating:

4.0

price is too high.

Rating:

1.0

Unit leaked causing damage to belongings

Rating:

1.0

The one employee was wicked! Thanks a whole bunch Max !! 🤘🏾He did everything in his power to fix everything that uhaul messed up for us. But the manager and the system it self… … fail! -_- But it is what it is. We are still using the storage , only thing is ,it was a headache getting to this point.

Rating:

5.0

After a rough first few minutes, the staff rose to the occasion and made it a good experience.

Rating:

2.0

Units are in terrible condition. Same price but Rand new st dymon

Rating:

3.0

I would not recommend that anyone use the internal units at this facility. My unit flooded three times in the 10 months I had the unit. And in the very heavy rains the water went all the way through the facility. I ended up putting all my stuff up on risers and planned to get out as soon as I could. Having said that, the staff were always helpful and contacted us as soon as it happened.

Rating:

5.0

The staff was so helpful even with the system going down they were able to get me a unit and assist me with purchasing a lock

Rating:

5.0

John was polite and supportive

Rating:

4.0

Staff are very helpful. Our storage unit was frozen shut and a staff member was able to open it for us.

Rating:

4.0

Access to the storage units could be improved

Rating:

1.0

The only upside is that it was included with my previous truck rental. It was awkward to get to and felt trashier than an episode of storage wars.

Rating:

4.0

My only comment is that when i initially arrived i was told that even though i had reserved a unit that didn't guarantee that they had one. Not too reassuring especially since i came from Guelph under the impression that i had a unit. Luckly the facility had one available.

Rating:

2.0

Wet leaky storage containers. Hopefully our storage items survive the experience.

Rating:

2.0

1- The door was really hard to close and lock, lots of rust. 2- Water infiltration : 3 boxes were soaked and mold had built up inside - nothing really damaged since it was dishes boxes 3- Accessing the storage was complicated and not convenient : pick-up the key inside only during office hours, trucks parked in front of storage (most of the time it was not possible to backup to load and download)

Rating:

1.0

Unprofessional stuff. Ruined my move into a new home. Picked up truck at 6:30pm explained I'm going to furniture store to get sofa and I'm coming back to get my stuff from the storage and I specifically asked if I'm ok to access the storage after 7pm closing time and I was told that's fine. On my big surprise I couldn't access the storage cuz they put a second lock that I didn't have a key for. Had to turn around and leave plus send home friends that came to help. Next morning I asked manager Ben again why is this happening. His answer was there's no access to the storage after 7pm....the evening before he said opposite. So dear u haul you lost me as a customer forever.

Rating:

1.0

Staff had trouble providing the basis information on locker services. It was difficult to be sure that first month was free. Manager was not helpful and not very friendly.

Rating:

5.0

Good communication and helpful

Rating:

3.0

Staff are uninformed, slow and not very friendly.

Rating:

1.0

Terrible office and access hours, could not move in the first day I arrived because they close at 7pm not allowing anyone who works a job to get there in time. I arrived at 630pm and was told there was not enough time to unload before closing, so I had to put an additional 30Km on the rental truck to come back the following day. When I did check in on the 2nd attempt I was forced to buy a lock from U-Haul any way to get more money I guess,

Rating:

5.0

Pour moi tout était correct propre et bien entretenue et le personnel était vraiment sympa. je recommande vivement.

Rating:

2.0

The staff at the desk made fun of three customers (as they interacted with them at the desk, he was verbally just rude and it was absolutely unbelievable. He tried this with me as I went to the counter and I told him clearly that wasn’t going to happen. Was a terrible customer experience

Rating:

1.0

We did not move into the facility and found storage elsewhere. The staff member at the desk was the most horrific example of “customer service “ I have ever seen. He was mocking other customers while I was in line waiting, he was rude, he was just generally the worst example of retail interaction we have ever seen. We cancelled everything and left.

Rating:

1.0

Charges is too much and they are not considerate

Rating:

5.0

Everyone was really helpful at the front desk and those working outside! They went above and beyond which I was moving my stuff out of the storage unit.

Rating:

5.0

Excellent job!

Rating:

1.0

I will never recommend Uhaul Storage to anyone and have reported you to the Better Business Bureau and have thoroughly detailed the fraudulent business pertaining to your insurance coverage. I have been told this is not an isolated incident and that this is entrenched in how Uhaul conducts themselves. I am the Director of Communications for a $15 Billion CPG company and will also be reaching out to my national media contacts across Canada to share my story in hopes that I can save someone else from renting through Uhaul and save them from thousands of dollars in damages, too. On top of not properly maintaining the drainage system at the facility, Uhaul does nothing to mitigate vermin and instead just traps the ones they find, does not dispose of their carcasses, and does not care that they run rampant across the storage facility. Just an absolutely horrendous experience from start to finish.

Rating:

1.0

The experience was awful, I couldn't get to store my stuff for two days. I had to keep the truck in a parking for 2 additional days then go to another storage company. You have a great truck rental service, I was expecting similar with the storage service.

Rating:

1.0

Moving out was very stressful given the fact that the parking lot was a mess. To make matters worse my brother and I were asked to push some uhaul units out of the way by hand in the rain. Lineup inside was really long and nif moving. I would never use uhaul ever again. I have friends that have stored with Dymon storage and they are extremely happy with everything across the board. I truly wish I would have had a much better experience.

Rating:

1.0

Units leaked from basic weather, and it got infested with mice and they didn't do anything about it; more than 50% of my unit was destroyed

Rating:

5.0

Extra Super Services. I Love your company.

Rating:

5.0

HASSLE FREE!!!

Rating:

4.0

Although we had quite a wait one of the visits we found staff to be very accommodating. Perhaps more employees on the front line would be good. Returning of equipment was easy, storage unit v. useful.

Rating:

5.0

Very patient, knowledgeable and professional staff. The move-in experience was especially seamless! I highly recommend.

Rating:

2.0

Donald is the only staff member I’ve encountered who is friendly and helpful. The rest of the staff are rude, condescending and messed up my payment info 2x. lot is a mess, just like the bill system

Rating:

3.0

Really appreciated the free month with my one way purchase! It made all the difference in getting settled in without tripping over our stuff. We would hesitate to use UHaul again.

Rating:

4.0

Staff very obliging.

Rating:

5.0

Benjamin and Donald were great. Ben went out of his way to be really helpful and without his help I would have struggled. All the staff was friendly and helpful

Rating:

4.0

There was one older gentleman working there who just seemed to be angry and yelling at everyone. In person and on the phone. other staff were all great. But this one guy - miserable.

Rating:

5.0

We were handled professionally and quickly. Would definitely recommend.

Rating:

5.0

NONE

Rating:

4.0

Reserved a dolly for my move then was informed that they rented it out to somebody else. Was told they are rented first-come-first-served, regardless of reservation, which utterly defeats the purpose.

Rating:

2.0

They ran out of ice melt and the place was so piled full of snow my unit was hazardous to access. The outside guys were kind, moving 4 trailers so we could get my truck a little closer. rough day.

Rating:

5.0

Thank you We are now done with your services.

Rating:

4.0

The experience of storing items at this Uhaul went very well. The staff member seemed to know his stuff, and was very efficient.

Rating:

1.0

Ordered a 26' truck more than a week in advance and was offered a 15' with a small trailer add on. Cancelled order and went with Penske. Never use or want to hear from you people again

Rating:

1.0

Forced to take a large storage after reserving a small, credit card was not billed and was forced to pay a late fee even though the office staff messed up. Staff are not friendly. Not using again

Rating:

2.0

I had reserved my storage online and when I came in person the reservation was non existing. Then it took longer for them to get me another storage. Now my storage has water in it. Expensive not happy

Rating:

3.0

Seem staff do not love their job

Rating:

4.0

We had a very good experience at this location. The young gentleman that assisted us showed us a two different storage rooms and was very efficient with the paperwork. He explained the process well.

Rating:

4.0

I didn’t like the fact that they were rats in the facility and my things had rat feces. Other than that staff was amazing and very helpful.

Rating:

5.0

Pleasant,Efficient,

Rating:

5.0

Service and staff were great the only drawback is how busy the end of month was, there were too many clients for the amount of staff but they were friendly and courteous.

Rating:

4.0

I enjoyed my experience at U-Haul. The storage unit kep my things dry and clean. My storage was in the basement so it wasn’t always practical to get into the storage unit sometimes the clerk was busy

Rating:

3.0

Please update your point of sale card readers to accept chips. Using machines that only swipe cards triggers fraud alerts for TD Bank since most Canadian businesses use swipe-only card readers.

Rating:

1.0

thiefs

Rating:

1.0

I am appalled by what's happened to my personal belongings at this storage facility. 75% of my items (most valuable!) were bitten into and damaged by mice urine and feces. Missing basic pest control!

Rating:

1.0

Upon calling to confirm receipt of my storage, I was told that my confirmed storage unit was given to someone else but to throw more salt in the wound, there was no more units at all & told "oh well"

Rating:

1.0

I was told by your call centre that a unit was reserved and would be waiting for me at this location - I arrived and staff said there were no available units. It was stressful / shouldn't have occured

Rating:

2.0

The storage unit leaked rain water and several of our belongings got wet. One day over the phone staff mistakenly advised that they had no record of our information.

Rating:

2.0

the storage was very dirty and there were mice in the location, I lost one pillow eaten by a mouse.