Customer Reviews for U-Haul Moving & Storage of Ottawa

Rating:

5.0

Maybe having some space to park cars!!

Rating:

5.0

The truck was quite slow and there was some leak of a liquid underneath the hood

Rating:

5.0

Uhaul makes moving easy. Thank you

Rating:

3.0

Early arrival at opening is a bit chaotic as there are many trucks blocking the entrance and there is no parking on site. Return was fast and easy however.

Rating:

4.0

Service was good and fast. The only small problem is the truck was old and the Air Conditioner did not work properly.

Rating:

5.0

Drying out the surface of the truck to reduce potential for slip hazards. Truck was in impeccable condition, just cleaned it so well it was slippery, no complaints just a recommendation

Rating:

4.0

The staff was friendly and approachable. Awesome job 👍

Rating:

5.0

I see nothing that needs to improve. Amazing customer service, friendly staff, easy return and very affordable.

Rating:

4.0

Easy pickup and drop off, and the trucks were in good condition. The only major letdown was having ordered a furniture dolly and finding out only on arrival that the company didn't have any for us (and we arrived just after 7am in the morning). So, something like this, we would have preferred to have known in advance, when the company knew, so we could have made other arrangments. Other than that, the experience was good, I found the staff to be very lovely, friendly and professional.

Rating:

4.0

Return on Sunday was excellent. Outdoor employee met me in the lot and made sure everything was done properly and quickly.

Rating:

4.0

have more people at the front counter during end of the month moves! Max at the front counter at the Coventry location was patient and kind with me, he helped me with an issue I had and in a timely manner. I appreciated the fact that he listened to me and solved my issue. Yes I will use UHaul again. Thanks Max!!!!!!!!!!!!

Rating:

2.0

All contents of the rented unit were soaking wet and moldy. Items totally ruined. Very disappointing that we put our trust in your establishment and in less than a month, we were let down so much.

Rating:

5.0

Super efficient experience. Staff were knowledgeable, helpful, and friendly. Highly recommend.

Rating:

5.0

Great staff

Rating:

5.0

The service is excellent but it’s difficult to respect the exact level of the gas in the truck. I suggest to give us the truck with full gas

Rating:

2.0

The employee could stop with the jokes and do his job. As for the truck , it was clean but a few things could be better

Rating:

4.0

Remind new customer of mileage rate$$$

Rating:

5.0

Rapid service. Knowledgeable staff excellent vehicles and affordable prices

Rating:

5.0

Great service

Rating:

5.0

Great service.

Rating:

3.0

Add a gas pump on-site. Vehicles should be issued with a full tank of gas. There should be on-site parking available. You could even charge $5 or $10. A separate/quicker way to book and/or return a vehicle.

Rating:

5.0

Nothing

Rating:

3.0

I was told when I arrived to pick up my rental truck to move that I could not leave my car on the lot - this should have been told to me while I made the reservation. The truck is a piece of junk, the transmission is in bad shape, it would skip a gear when going down hill, from 4th gear to 2nd gear and made for a really rough and unpleasant trip. Truck was given to me with 1/4 tank so I started my trip by hitting a gas station and then trying to return it at a 1/4 tank is near impossible. Terrible experience and I doubt Ill be back.

Rating:

5.0

Great Service. Quick and Fast Thanks

Rating:

5.0

After hours

Rating:

2.0

Rude staff and unhelpful.

Rating:

5.0

Keep up the great work!

Rating:

5.0

Excellent service , friendly staff

Rating:

3.0

Hello, my pick up time was at 10:30 pm. I was at the location at 10:20 pm and the app didn’t work 😔. It said your contact doesn’t meet your truck share 24/7 requirements. I called customer service and finally I picked it up and when I got to the destination I noticed there is no Dolly in my truck. They forgot to leave a dolly inside the truck and I am still charged for it. 🤦🏼

Rating:

5.0

Very easy return process

Rating:

4.0

The trailer was mounted and connected by the yard attendant. However, when I got home, a drive of about 20 minutes, I found that the electrical wiring had disconnected. The connector has been dragging on the road surface for some time and some of the pins had worn away. I had to go to Canadian Tire to buy a replacement wiring extension cord. Cost about $16.

Rating:

5.0

I like the app we used for picking up the truck, this was new since our last rental. I have enjoyed U-Haul rentals in the pass and will recommend them to everyone I know. Thank you.

Rating:

4.0

You MUST charge people a very high fee for smoking in the trucks to discourage it. The smell was absolutely revolting. Thankfully I wasn’t going very far. If it had been a longer move I would have insured on a different truck.

Rating:

5.0

Good service, thinking of discounts could be helpful

Rating:

5.0

When I unpacked the furniture my wife said everything smoke smoke because the packing blankets did.

Rating:

4.0

Keep cworking and improving customer service

Rating:

4.0

Customer parking would be helpful.

Rating:

5.0

Morten excellent

Rating:

5.0

Great job. Ayushi was helpful!

Rating:

5.0

Would it be possible to have a line for those who have reserved in advance? I was the only one with a reservation that morning but had to wait in line for 40 minutes because others were unorganized, did not reserve, did not have their driver's license on them, did not bring a payment method thinking they paid at the time of return. It was a frustrating experience and awesome job by your employees for being so patient with all these people.

Rating:

5.0

They help me reimburse for the sixty blankets.I never even received and they charged me for that.I never even asked for they were very nice.Unfortunately, they cannot help me with an emergency fifty dollar call charge.I never did.

Rating:

5.0

Awesome

Rating:

5.0

I had a great experience the young man answered all my questions

Rating:

5.0

Thank you

Rating:

5.0

Hats off to the teamwork going they radioed the outside staff to get it ready

Rating:

5.0

Excellent service

Rating:

5.0

Everyone was super nice truck was in working condition

Rating:

5.0

I had a great experience the young man outside seemed like he was enjoying his job

Rating:

5.0

Fast and efficient nothing to complain about

Rating:

5.0

The best.

Rating:

5.0

everyone that worked there were super helpful. I think if you had a system to pre-sign all the documents and just drop the keys on the same slot as the rental returns. that would have saved me some time waiting in line at a busy time for your truck rental business.

Rating:

5.0

Nothing really. All went well. The team is professional and kind.

Rating:

5.0

GM at the conventry location was excellent. Very helpful and professional young man. Keep up the good work would recommend this place to anyone for moving supports.

Rating:

5.0

It is very hard to estimate the fuel level to return. The paper and the screen visor doesn't show the same thing. There should be another way to control this.

Rating:

3.0

They didnt seem to have a lot of answers or provide important information. When I picked up my truck at the counter, we were given the keys and shown the vehicle but we weren't told we would have to take a picture of the plate and vehicle. When I missed the text I called the store when I saw it and they said "You're probably fine cause you have the collison waiver" probably? They need to inform people at the desk this is something they'll need to do before they leave the lot. I thought because a staff showed us the vehicle they had inspected it. Furthermore they charged us an extra 6$ after drop off and we have no idea why. We were under the km we said we'd need and we put more gas in than we originally had. Nowhere on the receipt is this listed as to why the extra 6$ charge happened. A little disappointing that no one knows whats going on but the move itself with the equipment was smooth so oh well. Someone recommended home depot trucks so we may try them next time.

Rating:

5.0

no additional comments, everything very good, thank you

Rating:

5.0

Helpful friendly and quick. Loved it.

Rating:

5.0

really nice staff, very busy but always had a good attitude, polite and respectful

Rating:

5.0

I've used this location on many occasions for various moves and other large volume deliveries, etc. Always courteous well-organized staff, working vehicles, stocked blankets, etc. I have no complaints or suggestions other than keep it up.

Rating:

5.0

I had the most awesome experience! The General manager, Nick, is an amazing guy! I would highly recommend this UHual branch!

Rating:

1.0

All my stuff got infested with bugs and mice droppings. Everything covered and smells of poop

Rating:

4.0

Overall great experience with location, staff, and the storage. The latch to lock the unit is finicky and would recommend replacing it.

Rating:

1.0

The storage unit was disgusting. Not just not clean, but clear it had never been cleaned. I moved my belongings out within 36 hours and I will never again use U-Haul for storage.

Rating:

5.0

The lady working was extremely helpful, kind, and went over and above to make my experience easy and effortless. She deserves a raise.

Rating:

2.0

storage unit was dirty upon move in. Hard to access drive up unit. Concrete blocks leave narrow passage for vehicles and only one entrance at each side of lot. Otherwise staff were friendly and professional. Just a poorly designed facility that seems to be in disrepair.

Rating:

1.0

storage unit in poor maintenance with pieces of metal hanging from the door. I cut myself. Unit 445 leaked and all my boxes got wet. Staff are unfriendly- it's like they don't want to be there. The one lane access is ridiculous. There was a black SUV blocking the entrance way when I arrived so my moving truck couldn't easily access. Apparently the black SUV belonged to the "boss" that's what the guys working outside told me. Billing reminder calls are an insult and the person calling sounds bored and angry. I moved to Dymon Storage as their service and facility is worth the extra $20/month. I will recommend all my friends and colleagues to Dymon Storage rather than U-Haul. I think you should stick to renting trucks. unless one day you get serious about storage. It looks like just a cash grab for U-Haul

Rating:

2.0

Moved out and paid for my storage but there trying to say I didn't fully move out and I owe them money. They over charge and send emails that don't pertain me.

Rating:

1.0

The staff were not knowledgeable. The unit is awful, hard to access, and smelled bad (like it had been wet). The entrance ramp was steep, icy, and dangerous. The one cart (there is only one, nobody else was there) was of poor quality. The hours are inconvenient. The entire operation is of a very low quality, considering the prices, would never use again.

Rating:

2.0

They were rude. Would not help move a truck they parked before renting. And did not cancel my order when it was requested to do so. Terrible experience on this place

Rating:

5.0

Everyone was super friendly, all staff. Thank you so much.

Rating:

1.0

the storage facilitywas not secure and well lit? Because all my furniture were damaged and wet the whether was good , why was wet??the room was not good enough?!!

Rating:

2.0

The check in process was very difficult. The manager was rude, belittling, and unhelpful. Told me that the reservation that I had made was not valid and that it was for another location (which was untrue - once he finally checked his system, it was clear that it WAS the correct location and what I had reserved was available). He then proceeded to tell me that the lock I had purchased (a high security level) was not good and that I needed to purchase his lock. Horrible customer service.

Rating:

3.0

The facility is not the cleanest I've seen.

Rating:

1.0

The "general manager" of the Coventry location is completely incompetent and idiotic. I had settled on a final payment for my unit due to negligence to maintenance of their property my property had been damaged! I lost 3 tvs a bunch of artwork clothes covered in mold and all my tools rusted. I should've just let the unit go and allowed it to be their problem but despite my better judgement I agreed to settle on a price and move my belongings out of my unit and terminate my occupancy. Upon going to pay for my settlement price the "general manager" or at least that's what his shirt said was completely ignorant and basically tried to bully me into paying an outrageous price instead of the discussed settled price by trying to strong arm me, he aggressively approached me stating "you're here to pay your full amount and get out" I replied no I'm here to pay my settled amount and nothing more. I had spoken with. A woman by the name of Melanie and she was such a great help and a breath of fresh air during this disgusting encounter. She had discussed a settlement price with me which I went to go pay in full and start moving out my items. They gave me until the 4th of August to remove my items or they will be declared garbage. I assured her I will be out by that day. I arrived today July 30th to remove whatever items I can fit in my car until I have access to a truck this weekend, later today (July 30th) after doing my loads for the day the "general manager" calls and says "uhh yes why is your lock still on our locker you're supposed to move out today" I replied no I have until the 4th to remove my belongings and unlock the unit. does UHaul not train their management staff members on properly talking to the general public as well as basic knowledge on their job? There is no excuse for me to be greeted in such an aggressive manner, there is no excuse for harassing me and contacting me at my private number when they clearly have the information on their system stating I have the unit until the 4th!! Just curious how he got his job position because he is absolutely useless at his job. Offers zero positive marks for customer service experience during my visit, belittled a worker in front of me because they were going to allow me to make sure my belongings were still in there, attempted to strong arm/bully me into paying an outrageous price, had zero knowledge on the situations going on in his location, and now harassing his clients over problems he could quickly find the answer to in my file with u haul! Terrible experience. I will NEVER use uhaul again. They ruined most of my belongings that I cared enough about to pay for storage on and then bullied me when I asked for a solution. Anyone who asks me will be getting referred to another storage facility because this experience was/is just unacceptable. I can't believe I paid you guys 315$ today just to retrieve belongings that were completely ruined by flood damage due to your negligence of maintenance to your facility and the lack of information I was given when I rented the unit! IF THE UNIT FLOODS LET THE RENTER KNOW AT THE TIME OF SIGNING!! NOT 4 MONTHS DOWN THE ROAD AFTER YOU HAVE ALREADY DESTROYED THEIR BELONGINGS. I WILL BE SENDING THIS EXACT MESSAGE TO HEAD OFFICE.

Rating:

1.0

The worst ever experience with uhaul I have ever had. The story goes, the day I returned my truck, After i moved out of my home, when I left my husband, he called th3 uhaul asked if hus wife was there with my rental gave my name , the woman on the phone from uhaul tells him yes I'm there, in so doing this she violates uhauls privacy policy with giving out a customers information out to a third party . I never gave permission to have my wearabouts or information given to anyone. I have called corporate several times left many messages and have not been given a call back. Very disappointed 😞 and outraged that I have not even been compensated for the damage that was caused because of this. My husband showed up assaulted a friend and the police had to be called. This was a breach of privacy.

Rating:

5.0

The person went over and beond to get me a storage unit.

Rating:

4.0

Water seepage at entry was unfortunate. Otherwise very good experience.

Rating:

5.0

All the guys at Coventry U-HAUL are great! Especially management

Rating:

3.0

it's just that sometimes we would have prefered to use the storage after 7 PM! but overall really good thank you

Rating:

3.0

I wish you offered the ability to extend the storage unit for a week or two, not needing a full month again.

Rating:

1.0

This the second time i had business with this u haul facility exept the saff member Max ...other i had to deal with were horrible it feel like government office or its like a corber store. The owner have very bad attitude...

Rating:

4.0

Clean and easy to access.

Rating:

1.0

I went in and stated that I was renting the unit for only a month and I vacated the unit on time. They sent me an update by email on the 15th of the month that I rented and I sent them a update on the 31st stating that I had vacated as I promised. I also told the worker who was outside I had vacated. There was no procedure given and as we buy or own locks there is no reason to return to the facility especially since we were communicating by email and they're completely understaffed and poor customer service inside this facility. They state they ignore the emails and again no notification that they ignore the emails and donnot reply. I also called in to the facility as well. This is illegal and predatory as I am a handicap and this facility should be fined and people arrested especially if they are doing this to other disabled and elderly people.

Rating:

4.0

The storage area is velnerable to flooding as experience as shown. Better measure are needed to prevent floodings.

Rating:

1.0

Absolutely awful customer service — and no maintenance of the grounds what so ever. If anything they made it EVEN HARDER to get to the locker. From not snow plowing after major snow falls, parking rental trucks in front of the entrances and making it nearly impossible to enter the locker area. At one point an employee even had THEIR PERSONAL CAR parked at the only exit of the locker area. Because of the way the entrance to the lockers is set up I hit my truck twice on the side wall. When I first signed up for the locker it took them THREE DAYS because the locker “had a lock on it” even though it was supposed to be empty. They never answered the phone to help me with my issue so I had to repeatedly call — while being obviously hung up on — until someone finally decided to answer in an annoyed voice. Absolutely ridiculous set up and staff is so excruciatingly unhelpful and rude. I could not recommend this location any less than I do.

Rating:

4.0

Everything was excellent except during flood.

Rating:

4.0

price is too high.

Rating:

1.0

Unit leaked causing damage to belongings

Rating:

1.0

The one employee was wicked! Thanks a whole bunch Max !! 🤘🏾He did everything in his power to fix everything that uhaul messed up for us. But the manager and the system it self… … fail! -_- But it is what it is. We are still using the storage , only thing is ,it was a headache getting to this point.

Rating:

5.0

After a rough first few minutes, the staff rose to the occasion and made it a good experience.

Rating:

2.0

Units are in terrible condition. Same price but Rand new st dymon

Rating:

3.0

I would not recommend that anyone use the internal units at this facility. My unit flooded three times in the 10 months I had the unit. And in the very heavy rains the water went all the way through the facility. I ended up putting all my stuff up on risers and planned to get out as soon as I could. Having said that, the staff were always helpful and contacted us as soon as it happened.

Rating:

5.0

The staff was so helpful even with the system going down they were able to get me a unit and assist me with purchasing a lock

Rating:

5.0

John was polite and supportive

Rating:

4.0

Staff are very helpful. Our storage unit was frozen shut and a staff member was able to open it for us.

Rating:

4.0

Access to the storage units could be improved

Rating:

1.0

The only upside is that it was included with my previous truck rental. It was awkward to get to and felt trashier than an episode of storage wars.

Rating:

4.0

My only comment is that when i initially arrived i was told that even though i had reserved a unit that didn't guarantee that they had one. Not too reassuring especially since i came from Guelph under the impression that i had a unit. Luckly the facility had one available.

Rating:

2.0

Wet leaky storage containers. Hopefully our storage items survive the experience.

Rating:

2.0

1- The door was really hard to close and lock, lots of rust. 2- Water infiltration : 3 boxes were soaked and mold had built up inside - nothing really damaged since it was dishes boxes 3- Accessing the storage was complicated and not convenient : pick-up the key inside only during office hours, trucks parked in front of storage (most of the time it was not possible to backup to load and download)

Rating:

1.0

Unprofessional stuff. Ruined my move into a new home. Picked up truck at 6:30pm explained I'm going to furniture store to get sofa and I'm coming back to get my stuff from the storage and I specifically asked if I'm ok to access the storage after 7pm closing time and I was told that's fine. On my big surprise I couldn't access the storage cuz they put a second lock that I didn't have a key for. Had to turn around and leave plus send home friends that came to help. Next morning I asked manager Ben again why is this happening. His answer was there's no access to the storage after 7pm....the evening before he said opposite. So dear u haul you lost me as a customer forever.

Rating:

1.0

Staff had trouble providing the basis information on locker services. It was difficult to be sure that first month was free. Manager was not helpful and not very friendly.

Rating:

5.0

Good communication and helpful

Rating:

3.0

Staff are uninformed, slow and not very friendly.

Rating:

1.0

Terrible office and access hours, could not move in the first day I arrived because they close at 7pm not allowing anyone who works a job to get there in time. I arrived at 630pm and was told there was not enough time to unload before closing, so I had to put an additional 30Km on the rental truck to come back the following day. When I did check in on the 2nd attempt I was forced to buy a lock from U-Haul any way to get more money I guess,

Rating:

5.0

Pour moi tout était correct propre et bien entretenue et le personnel était vraiment sympa. je recommande vivement.

Rating:

2.0

The staff at the desk made fun of three customers (as they interacted with them at the desk, he was verbally just rude and it was absolutely unbelievable. He tried this with me as I went to the counter and I told him clearly that wasn’t going to happen. Was a terrible customer experience

Rating:

1.0

We did not move into the facility and found storage elsewhere. The staff member at the desk was the most horrific example of “customer service “ I have ever seen. He was mocking other customers while I was in line waiting, he was rude, he was just generally the worst example of retail interaction we have ever seen. We cancelled everything and left.

Rating:

1.0

Charges is too much and they are not considerate

Rating:

5.0

Everyone was really helpful at the front desk and those working outside! They went above and beyond which I was moving my stuff out of the storage unit.

Rating:

5.0

Excellent job!

Rating:

1.0

I will never recommend Uhaul Storage to anyone and have reported you to the Better Business Bureau and have thoroughly detailed the fraudulent business pertaining to your insurance coverage. I have been told this is not an isolated incident and that this is entrenched in how Uhaul conducts themselves. I am the Director of Communications for a $15 Billion CPG company and will also be reaching out to my national media contacts across Canada to share my story in hopes that I can save someone else from renting through Uhaul and save them from thousands of dollars in damages, too. On top of not properly maintaining the drainage system at the facility, Uhaul does nothing to mitigate vermin and instead just traps the ones they find, does not dispose of their carcasses, and does not care that they run rampant across the storage facility. Just an absolutely horrendous experience from start to finish.

Rating:

1.0

The experience was awful, I couldn't get to store my stuff for two days. I had to keep the truck in a parking for 2 additional days then go to another storage company. You have a great truck rental service, I was expecting similar with the storage service.

Rating:

1.0

Moving out was very stressful given the fact that the parking lot was a mess. To make matters worse my brother and I were asked to push some uhaul units out of the way by hand in the rain. Lineup inside was really long and nif moving. I would never use uhaul ever again. I have friends that have stored with Dymon storage and they are extremely happy with everything across the board. I truly wish I would have had a much better experience.

Rating:

1.0

Units leaked from basic weather, and it got infested with mice and they didn't do anything about it; more than 50% of my unit was destroyed

Rating:

5.0

Extra Super Services. I Love your company.

Rating:

5.0

HASSLE FREE!!!

Rating:

4.0

Although we had quite a wait one of the visits we found staff to be very accommodating. Perhaps more employees on the front line would be good. Returning of equipment was easy, storage unit v. useful.

Rating:

5.0

Very patient, knowledgeable and professional staff. The move-in experience was especially seamless! I highly recommend.

Rating:

2.0

Donald is the only staff member I’ve encountered who is friendly and helpful. The rest of the staff are rude, condescending and messed up my payment info 2x. lot is a mess, just like the bill system

Rating:

3.0

Really appreciated the free month with my one way purchase! It made all the difference in getting settled in without tripping over our stuff. We would hesitate to use UHaul again.

Rating:

4.0

Staff very obliging.

Rating:

5.0

Benjamin and Donald were great. Ben went out of his way to be really helpful and without his help I would have struggled. All the staff was friendly and helpful

Rating:

4.0

There was one older gentleman working there who just seemed to be angry and yelling at everyone. In person and on the phone. other staff were all great. But this one guy - miserable.

Rating:

5.0

We were handled professionally and quickly. Would definitely recommend.

Rating:

5.0

NONE

Rating:

4.0

Reserved a dolly for my move then was informed that they rented it out to somebody else. Was told they are rented first-come-first-served, regardless of reservation, which utterly defeats the purpose.

Rating:

2.0

They ran out of ice melt and the place was so piled full of snow my unit was hazardous to access. The outside guys were kind, moving 4 trailers so we could get my truck a little closer. rough day.

Rating:

5.0

Thank you We are now done with your services.

Rating:

4.0

The experience of storing items at this Uhaul went very well. The staff member seemed to know his stuff, and was very efficient.

Rating:

1.0

Ordered a 26' truck more than a week in advance and was offered a 15' with a small trailer add on. Cancelled order and went with Penske. Never use or want to hear from you people again

Rating:

1.0

Forced to take a large storage after reserving a small, credit card was not billed and was forced to pay a late fee even though the office staff messed up. Staff are not friendly. Not using again

Rating:

2.0

I had reserved my storage online and when I came in person the reservation was non existing. Then it took longer for them to get me another storage. Now my storage has water in it. Expensive not happy

Rating:

3.0

Seem staff do not love their job

Rating:

4.0

We had a very good experience at this location. The young gentleman that assisted us showed us a two different storage rooms and was very efficient with the paperwork. He explained the process well.

Rating:

4.0

I didn’t like the fact that they were rats in the facility and my things had rat feces. Other than that staff was amazing and very helpful.

Rating:

5.0

Pleasant,Efficient,

Rating:

5.0

Service and staff were great the only drawback is how busy the end of month was, there were too many clients for the amount of staff but they were friendly and courteous.

Rating:

4.0

I enjoyed my experience at U-Haul. The storage unit kep my things dry and clean. My storage was in the basement so it wasn’t always practical to get into the storage unit sometimes the clerk was busy

Rating:

3.0

Please update your point of sale card readers to accept chips. Using machines that only swipe cards triggers fraud alerts for TD Bank since most Canadian businesses use swipe-only card readers.

Rating:

1.0

thiefs

Rating:

1.0

I am appalled by what's happened to my personal belongings at this storage facility. 75% of my items (most valuable!) were bitten into and damaged by mice urine and feces. Missing basic pest control!

Rating:

1.0

Upon calling to confirm receipt of my storage, I was told that my confirmed storage unit was given to someone else but to throw more salt in the wound, there was no more units at all & told "oh well"

Rating:

1.0

I was told by your call centre that a unit was reserved and would be waiting for me at this location - I arrived and staff said there were no available units. It was stressful / shouldn't have occured

Rating:

2.0

The storage unit leaked rain water and several of our belongings got wet. One day over the phone staff mistakenly advised that they had no record of our information.

Rating:

2.0

the storage was very dirty and there were mice in the location, I lost one pillow eaten by a mouse.