Customer Reviews for U-Haul Moving & Storage of Palm Bay
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Palm Bay
Joseph L. on
Completely reserved my rental on line and paid for it. When I got there I had to wait in line and do it all over again as a "verification" process. Then I had to wait over 20 minutes to get hooked up. Worst experience I have ever had with Uhaul!!!!
Holly S. on
The transmission and the brakes on the truck needed maintenance. It should have been done before renting it out. When trying to stop the transmission did not downshift properly, I honestly thought the trick might blow up. The brakes were squeaking when you tried to brake. There was also only 1/4 tank of gas, it would have made more sense to have the tank full.
christina r. on
Very pleased with facility and service
Joseph F. on
Good customer service
Jacquekie D. on
Not well organized.
Ronald S. on
I locked my truck uhaul key in the cab of the truck. I was literally five blocks from the location I rented the truck. Uhaul had absolutely no spare keys that I could come and pick up to get in the truck. I had to pay $70 for a lock smith to open it. I cant believe of all the trucks you have there are no spare keys. I'm so mad right now about the whole situation. I will never recommend U-Haul to anybody. Cost me $70 and I'm so mad.
Garyjay L. on
Very rude at pickup
Fernando C. on
I know it’s plenty of storages but I have used Uhal before and they have a great experience every time. I love how they have a vast majority of equipment. I believe you pay for what you want. I have no problem paying for whatever I haul charge because it’s safe and secure.
Dean D. on
Only complaint I have is the location did not have the trailer size I was looking for upon arrival. However I understand this is my fault as I did not book it online.
Terrell P. on
They overcharging me I turn the equipment in same nite they say I rented for 5 day it was only day rental
Kerri C. on
When I rented the truck I told them that I had to work until 2 o’clock the next day and I couldn’t return it until after that and they said no problem. The next day I got an email while I was at work saying the truck was due back at 8 AM. Tried calling several times only to be connected to different towns in the state of Florida not where I needed to be. So my fiancé got into the car drove all the way up to the U-Haul talked with the owner Mike, and he said as long as we got there before 3 o’clock we would not be charged the extra day. We got there at 2:30 and we’re charge the extra day when we went in to talk to Mike he pretty much called my fiancé a liar, said he would never say that, and that she was hearing things. I’ve been called over the boy who set me up . And I asked him did I not tell you I get off work at two. He agreed and then said well I should’ve known that it was 23 hours. Then he got all smart Alec he instead what do you have a tape recorder recording everything I said? From that point on itBecame a yelling match between myself Caleb in the owner. I would never ever ever recommend this kind of customer service organization to anybody. The day before we were told by employees in the assistant manager how they couldn’t keep employees they needed about 20 and they only had six I can understand why. Mike was refusing the whole time and never gave me a credit
Zachary N. on
the customer service rep Cameron was great he was helpful and great to talk to most definitely coming back for my next move.
william r. on
other than a few small issues with the van I rented every thing went very well including the owner in Knoxville Tennessee coming to pick me up. Thank You for a good experience .
william R. on
well maintained
David S. on
When I went to return the equipment no one was there. Finally unhooked the trailer myself. You charged my card 2x as it was not checked in. I used your app to check it in and the app did not work. Terrible experience. Called your help phone number and they were no help and the local location did not answer. Awful.
John T. on
Cost of the trailer was why to much
Ron L. on
The young man that attended to me was an exceptional employee. He knew what he was doing and.did.it very well
robert E. on
Great deal. Everyone there was professional and helpful. Simple and painless deal. Thanks.
Sandrina O. on
The directions in the beginning were not that clear because we picked up on a Sunday. But the staff Mon thru Fri was well trained. Thank you very much to Pam Taylor.
Charles O. on
Nothing, everything was what I expected. Everyone very courteous and willing to help in any way. If I choose to run another truck from U-Haul I'll definitely be stopping back.
Aaron B. on
FIX YOUR EQUIPMENT!!!!! STOP PUTTING A BAND AID ON OLD EQUIPMENT AND UPGRADE IT TO NEWWER SAFER EQUIPMENT THIS IS THE 2nd TIME IVE RENTED U-HAUL AT 2 different locations and neither time did I feel safe in this equipment you provide to the public! This will be the last time I rent a U-Haul for any needs.
laura a. on
Had trouble with first unit then I asked for a better one and they did provide one .
Kenneth M. on
Had some issues with the car hauler, but Tony, from the Melbourne location made it right. He listened to what the issue was and resolved it quickly and I could see that he was going to implement some changes so it wouldnt happen again. Thanks Again!!
Harvey J. on
There was no garbage can in the facility
Robert H. on
None
Timothy G. on
Offer some type of discount for in town moving. It cost me about $125 to rent a truck for 24 hours which is a lot of money.
Eric H. on
Fast drop off and friendly service
Jennifer M. on
Excellent and just the right moves was excellent as well.
Ike S. on
Customer service was great
Marvin L. on
The truck made a rattling noise when I accelerate. Other than that everything was fine.
stephen W. on
terrible experience with UHAUL PERIOD I would never recommend or use UHAUL again truck broke down equipment not ready .MY ref # i got from the haul website is 2527173 But received a VM a few days ago and everytime I call back to discuss the issues I get put ON HOLD then transferred back to the 800 number . So is Mike who left VM is reading this try calling me please
antanio S. on
Equipment was clean, but the truck's tires feels weird, and the mileage rates are too high because you don't have any plans options for choose and .99$ a mile is a killer. I know times change and rates too, but a reasonable amount for a number of miles plus a lower rate after the deal will motivate to keep using U-haul as a rental alternatives, I probably use a different company for next time I have to use.
Walter V. on
wheels were stiff and hard to roll on appliance dolly
Joseph C. on
Needed a van for a few hours .so stopped in .I got your van was in and out really fast.great servers.
Dianne M. on
The van that I rented previously had a motorcycle transported in it. Everyday I had to drive with the driver's side window let down because of the odor. I purchased a tv protector $9.99 with cash. It was not used by my movers. It is unopened. I tried to return it but was told they need my receipt, which i can't find because of the move.
Kim S. on
The manager picked a location for drop off I didn't pick which was on the other side of town. The location I picked that was on line was out of business and I had to call the main number to get it changed.
Michael L. on
My service could not be improved.Great service!
Joseph K. on
I would have rated it higher but I received a text yesterday reminding me to return a trailer that I returned already on Saturday. I called the store and the lady that answered said they couldn’t find it and she would investigate it. I returned the trailer on Saturday evening and a uhaul employee told me where to park it and helped remove the trailer and told me I was all set. Nothing else was needed. I’m moving and don’t need the additional stress of thinking uhaul is going to tell me I never returned a trailer. Normally this location is fantastic.
Bruce C. on
Awesome service in Palm Bay and In Baraboo Ray in Baraboo was terrific
Joseph K. on
The driver's door of my uhaul OPENED ON ME WHILE I WAS DRIVING UPWARDS TO 45MPH. TWICE!!! the door was properly closed, AND locked prior to the occurrences. I mentioned it to the uhual employees and they didn't say a thing to me! After thinking about it for a day, I've decided that I will be taking legal action. I could've died, and nobody gave a damn...
norene A. on
Ignition switch was pushed But was given another u haul truck
OTHMAN A. on
The experience was very bad, I received the truck and the oil less than half and they refused to receive it except by increasing the oil over half, and I have proof that my words are true
DANNY C. on
I think that if you only use for less than 5 miles or 30 minutes it should be less of charge. I only went up the road and turned around full price.
brian C. on
Make sure equipment is clean and don’t charge me for it because of it and my gas was on the line it supposed to be and the guys there charged me for it anyway I have pictures to prove it
Georgie I. on
Very convenient. Also I approached U-Haul for equipment with less 24 hour notice. Very accommodating for my needs. Thank you.
stacy H. on
they forgot the dolly
jose H. on
Everything worked out great until it came time for them to pick up the empty pod.It took me seven calls,and almost a week for them to pick it up.
Brent J. on
The entire process from pickup to return was effortless
Joanne S. on
Michael was Awesome
Zester T. on
Great service
Joann T. on
Hire new people that know what they're doing and not sitting on their phone playing games when a customer walks in
tammy S. on
Awesome storage facility
Raymond C. on
nice people good job
Yiasha G. on
Mike the store manager was very helpful and understanding. Would recommend to anyone
Bryan M. on
I was told when I spoke on the phone to the guy checking me out that I would have an open ended return and I could return to any local Uhaul in my area. I mapped the closest one and when I arrived, the lady turned me away. I had to try to back the huge truck and trailer out of her entrance to find another location. VERY FRUSTRATING!
Rickie C. on
It was awesome!
John V. on
I had my storage rent upped two times in 10 months. I believe that if you are promised a amount it can not increase whenever they want more money.
don r. on
Great
STEPHEN H. on
SEVERELY understaffed! Raul did his best and my interaction with him was good, but other customers were grumpy about having to wait.
James F. on
the staff here really needs help,they cannot keep up with the few people they have although they are doin their best
Frank M. on
I rented a small truck for less than 48 hours. I drove the truck just 21 miles. Before returning the truck I put $5.00 worth of gas into the tank @ $2.39 per gallon, just over 2 gallons. When I returned the truck I parked and went inside. I was asked where I parked. I was instructed to park under the blue canopy. I looked outside and saw two trucks there leaving no room for mine. I was instructed to get in line. I did and went inside, out of the Florida sun, to wait. I was told to stand by the truck. There was nobody out there. Finally, after a long wait with 3 other customers trying to return rentals, I was approached by the person who checks the trucks back in. He said I needed to go get some gas in it. I explained that I just put some in; more than enough to drive 21 miles. He said the gauge did not show that I had fueled. He said I would be charged $21.00 for fuel to go 21 miles!!!!??? By then there were trucks behind me with their drivers inside the building, out of the sun. And I would have put even more miles driving to refuel again. Common sense dictates that it doesn't take one gallon per mile. Common sense and experience allow that gas gauges are not accurate to the nth degree. Stupidity is following a 'policy' that is obviously flawed. The policy to charge more for fuel than is reasonable is one impossible to defend. I want $21.20 refunded to my credit card. I will accept nothing less. A customer service number should have been provided so that I could explain to a reasonable representative the issue that I have described here.
Tom M. on
keep a bolt cutter on hand at all times
Richard C. on
REFER TO PREVIOUS COMMENTS ABOVE..
Wayne J. on
Great experience, everything ran like clockwork.
Eleona G. on
Very friendly and helpful staff at this location.
LISA D. on
They took great care of me and my needs
Linda M. on
Wonderful service from Stacey and everyone. I felt comfortable dealing with them. Stacey walked me through everything. Thanks to the whole crew! Cameron was great too!
Nancy J. on
I understand you're running a business but it's too expensive you don't get prorate for moving out early I paid 200 not fair need to work with customers. Because dont have the money always it's not e
Jeremiah T. on
The folks at this location were very helpful, friendly, and professional. Everything you want in a business.
Marissa K. on
It was my first time taking out storage and renting from there, but the staff made it easy and answered all my questions. Great Job Great Place!!
Robert R. on
excellent service
Chiquita L. on
During my needy moments and the changes that occurred regarding the moves I've had to make, the staff at Uhaul were very accommodating and gave me good advice in making good decisions for storage.
Thomas L. on
nice people to work with
kurt b. on
The manager is constantly stoned and on some kind of drug and the employees need to be drug tested immediately. They are lazy and aren’t helpful at all. I rented a unit and got no instructions
debbie n. on
Would recommend Uhaul
debbie h. on
Friendly and good info, beautiful facility! Love your recycle corner, got a much needed washer. Would like to see whatever is not taken if still usable donated to habitat restore or nana's house. Ty
Jacob R. on
Well worth it. Was here here for over a year, excellent secure storage.
Barbra S. on
Very helpful locating item left in truck cab. Also patient and helpful in understanding storage unit procedures.
Yiasha G. on
Everything was great!! She was helpful and informative with everything. Will use again if needed
Navita J. on
Na
John D. on
I like the variety of options for moving and storing my possessions. It was fairly easy to get what I needed.
Paul R. on
Second year using the storage for college during the summer. Staff has all been very nice.
Kimberly H. on
Management is bad at this location. Very unorganized.
Jennifer R. on
Roaches
Mary Jane B. on
No lights!!!
Tom W. on
Very professional and cheaper than the “other guy”.
Tia S. on
The you lady in Melbourne store Sara was bee kind and professional. The you lady in palmbay at the storage unit place was nice and even stayed after hours to make sure I had access.
Osvaldo V. on
Excellent place for storage With all facilities
David H. on
Everyone is courteous and respectful, great team
Chiquita L. on
Staff, especially Elizabeth, has been genuinely kind and accommodating during my current circumstances and time of need.
Paula D. on
I want to say I was very un happy with your UBox deportment.. i would never use again. IF it was not for Elizabeth Long and Nicole Jones's I probably would have not have been with UHaul at all .
Alona G. on
Had some issues with my paperwork so instead of turning me away they handled everything. Got my truck returned and got a storage unit.
Mark S. on
The people at the storage facility are friendly and helpful
Sheila B. on
Very pleased with all the services. Nice to work with.
Michael F. on
The staff was very helpful in explaining everything in detail and I felt confident that my items were stored safely and securely.
hope g. on
Average
ronald t. on
Please note my bearer has the pad lock for our recent use of your facility. The front desk employees are very professional, but the monthly charges fluctuates too much. Thanks Ronald
Laura H. on
Hold it down for Mary. I’m going there right now in the back room, possibly working on other things and there would be a long line out front. The lights were damaged from a hurricane When I moved in,
Paul B. on
na
Michael H. on
Nobody will answer phone. Trying to make arrangements to get pods delivered. Spent over 5 hours on hold then Gabriel told my wife that I had to call back because contract is in my name even though I w
HUYEN C. on
The driver was very friendly and professional
BONNIE L D. on
Overall I had a very easy and pleasant experience with the Uhaul facility. I will definitely reserve with them again.
Jennifer R. on
Extremely long waits to chk out Also did not have a size I reserved now have a larger size with a discount. Frustrating. Cockroaches in the isles of the storage area in climate controlled section.
Laurie T. on
I appreciate the help that I was given customer service is excellent especially the manager Mr Michael for assisted me from the Palm Bay office thank you I truly appreciate it
Brian B. on
Only issue didn't know i couldn't get in on Sunday after 5pm
Duane H. on
Efficient and friendly staff.
Jerry G. on
I reserved a storage unit in an air conditioner area. Two days later I was told that the unit was not available and the don’t know why...... Because this was somewhat an emergency situation I had no
ratanya h. on
NA.
Micheal S. on
😀
ronald t. on
Your fees were concerning, each month seemed to be different amount, even with the late payment, which in and of itself was too high. There were no advanced warning of any increase. Service was great
Tracy S. on
I had a pleasant experience and couldn’t have been happier.
Beverly K. on
Michael and his assistant Elizabeth were absolutely the best. They were organized, professional and executed the rental experience with ease. Every part of the experience was explained in detail.
brian f. on
Very friendly and easy to use web page.
MELISSA L. on
I wouldnt use this facility again because the staff was rude. I liked the gentleman who signed us up for the truck and unit, but everyone I dealt with after that was difficult to deal with.
Ricardo V. on
Excellent costumer service nice and clear no hidden info
Mary J. on
Excellent customer service! I was able to rent a unit in 15 minutes. Just before store closing.
ANGEL A. on
To pay extra for coming in after hours is not correct. Most people work 9-5 and then go home first to their families. I would want to come after dinner and once my family is safe at home.
Kimberly H. on
Not a good experience at all
Robert G. on
Your employees were rude and disrespectful
Melissa G. on
Kept in contact with me at all times regarding delivery and time of arrival. The employee who delivered my Ubox was friendly and very efficient!
Brian D. on
Friendly and honest, they made a stressful time a lot easier
Brenda M. on
Great customer services.
David B. on
Excellent facility and staff.
Sally C. on
Z
Brian K. on
Very good service.
russell r. on
That day I came to the store I was polity treated by the two white women, they were very prejudice to most me, I will not recommend my friends
Aliyah F. on
Storage was very disappointing bugs dead every where . I was constantly harassed by the staff & staff also allowed someone inside of my unit that was not on any documentation at all and I was robbed !
FLORE S. on
No comment
FLORE S. on
No comment
DENNIS M. on
I moved 4 Uboxes and stored them for 4 months. The overall experience was better than expected - however, communication between office staff and WH personnel was LACKING. Even after confirmations.
foster t. on
Excellent service. I will share my positive experience with others. Thanks, F.Thayer
Ralph C. on
i've had good service each time that I've rented a trailer or storage unit.
William S. on
As a touring bicyclist (8000 miles this year) I was considered a vagrant here charged with eviction. I will never use U-Haul again. This was the worst experience of my life.
Emilio R. on
N/A
Paul B. on
Smooth service provided from CT to FL and excellent MOVING HELP from Palm Bay to Vero...........THANKS!
teresa s. on
Had a wonderful year
Lewis R. on
Staff was excellent especially Keli
Tara M. on
thing was that I got overcharged for box delivery the movers came, picked up box from uhaul, delivered it to my house, loaded it and dropped it back off to uhaul but Mike took care of me with np's.
Serigne D. on
It was a great experience working with you guys,you guys are awesome
kimberly c. on
Customer service was terrible. So many things wrong on my account. Went back in to fix it and employee was rude. They made the mistakes not paying attention.
michelle l. on
Very expensive for the space rented. NO PEST CONTROL. Found roaches in my unit and in the boxes I had stored there. Staff told me if I had a complaint about pest control to call corporate offices.
Cal C. on
Great experience
ANDREW L. on
Great experience. Nice staff.
James A. on
Move from California to Florida was great with UHAUL
Teresa S. on
I still have one more unit its not going anywhere yet.
Melissa S. on
The young man (I’m sorry but I didn’t catch his name) was very helpful, polite, and knowledgeable. Got everything done quite quickly.
Brian L. on
Great people/Great customer service! Thanks!
Gina J. on
It would be appreciated if the charges were prorated. I paid for my last month in full but was able to move stuff to a Ubox after a couple of weeks. I was told I would not be credited for unused wee
Deborah S. on
Having to put my moms things in storage after her passing was hard, the staff at the Babcock Rd ( Melbourne, Fl) was great to me in every way. Thank you for a great facility
edward c. on
I vacated the unit on 8/31/2018 but am being dunned for a September payment. The unit was empty on September 1. I have sent emails to Mike Hovencamp and Evan Harris at the facility but get no respons
Karen C. on
Would definitely use the storage facilities again.
Stephen K. on
Hall was needing better lighting Isles should reflect unit numbers
shauna d. on
Great job
john m. on
Very pleased
Brian A. on
While they are nice. I dont understand where a 19.95 truck rental with 12 miles on the truck turned into $52 and change... even the receipt doesn't make sense... at all. I wont be renting again.
Tracy A. on
Excellent service
Derrick W. on
Your staff members were very professional and attentive and the customer service exceeded my expectations. I am glad my daughter referred me to you.
Alexandra G. on
I rented a uhaul truck for in town and onky drive about 20 miles and they charged me 150$ for an in town truck when i asked them to fix it they said they couldnt and i had to call corporate so i did.
ANDREW L. on
Great Customer Service! Clean storage units!
samuel d. on
The manager lied about the lighting. He stated several of the aisles were well lit and there were no lights at all and required a flashlight. Also he was on his phone for much of the convo and rude
KYLE S. on
The facility was understaffed, We had to wait for a significant amount of time before speaking with anyone. The card reader didn't work. Rented me a trailer with a flat tire then told me call 1-800
john h. on
We were so pleased and greatful for all the guidance and assistance we recieved
greg d. on
Terrible management. Terrible staff. Misplaced our items and didn't care.
WILLARD H. on
OVERCHARGED FOR FUEL CHARGED > $100.OO FOR "TURNING IN LATE" EVEN THOUGH i WAS ON THE PROPERTY UNLOADING (waiting for u haul recommended workers to help!) Money over service!
edward c. on
Kelli was very helpful.
Tina D. on
UHaul in Palm Bay needs many more employees. The wait for service is too long and the employees do not acknowledge you as they are focused on the customer they are dealing with. Hire more people!
Gertrude F. on
the only complaint that I would have is not enough staff in the office.
Harlan L. on
Good services
Madeline R. on
I wouldn't recommend it because it's truly expensive I had a storage a little bigger than the one that I have with you guys and I paid way less than what I pay there
Allen R. on
I came the day after I did my contract they told me to come back to office have them take there locks off the doors. I did that and he went with me and card would not work. Come to find out I was anoy
Max M. on
very busy long waits