Customer Reviews for U-Haul Moving & Storage of Palm Bay

3541 reviews

4703 Babcock St NE   Palm Bay, FL 32905

(321) 473-3681

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(321) 473-3681

4703 Babcock St NE
Palm Bay, FL 32905

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

JEAN P. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE A. 
Rating:
1.0

I had made a reservation 2 or 3 days prior for a cargo van for moving a small piano. I got to the Uhaul facility 30 minutes early for pickup. A line extended to the door with only one person working the counter. One hour later, it was my turn only to find out that no cargo van was available. The person working the counter got the manager to come to assist. I was told no cargo van was available and that I cold get the next size up which did not have a ramp, but I would have to pay the increased mileage rate. I was in a bind and needed the vehicle, so I had to take the next size up. Do you know how hard it is to lift a piano into the back of a truck? I then told the manager that only one person was working the counter, with the line of waiting customers was out to the door. He then spoke up and asked if he could help the next person in line. Extremely poor service and why should I have to pay extra for something that was not my fault. I am not just a very unhappy camper, but an extremely dissatisfied customer.

ROBERT S. 
Rating:
2.0

The new management and his new team are not well trained or friendly. I have used this location several times since moving to the area and it went down hill quick with the new management and team. I will not be using them again.

DONALD A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRENDAN M. 
Rating:
2.0

The management and his staff were slow untrained and not customer service oriented. I will not be using them again.

DONALD A. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN G. 
Rating:
5.0

I would improve nothing. Service was fast and friendly and all was taken care of to get me on the road safely.

ANN R. 
Rating:
5.0

No comments excellent customer service thank you

ALICE Z. 
Rating:
5.0

Customer did not leave a comment.

DONALD W. 
Rating:
5.0

Customer did not leave a comment.

DONALD W. 
Rating:
5.0

Customer did not leave a comment.

cathy r.  |  Overall Experience 
Rating:
5.0

Have more personnel. Too many customers for the limited staff, that, was working hard and pleasant.

JANICE L. 
Rating:
5.0

Customer did not leave a comment.

JULIE N. 
Rating:
4.0

Customer did not leave a comment.

Jamie M. 
Rating:
5.0

Customer did not leave a comment.

KURTISHA S. 
Rating:
3.0

Who the duck ralks about U-Haul a

RYAN S. 
Rating:
5.0

Customer did not leave a comment.

HEIDI P. 
Rating:
5.0

Customer did not leave a comment.

NATHAN W. 
Rating:
4.0

Everything was great. The only problem I had was there weren't enough employees the day I picked up my truck and we waited in the child wind for awhile. Other than that, the place is absolutely excellent. I would send anyone there

CATHERINE W. 
Rating:
3.0

Customer did not leave a comment.

Sharon B. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Staff was knowledgeable & new staff learning truck pick up was enthusiastic about helping out. Positive employees are always a significant assett.

JAMES M. 
Rating:
5.0

More than one person on the counter on a Saturday morning

ELDON B. 
Rating:
5.0

Customer did not leave a comment.

VINCENT M. 
Rating:
3.0

They needed more staff for the morning rush. It took an hour for me to get my rental. The rental they originally gave me wasn't on the lot. So they had to redo my contract. In the middle of trying to help a ton of other customers. The employees were very apologetic and friendly throughout the process

ADRIENNE M. 
Rating:
3.0

Customer did not leave a comment.

Shouna W. 
Rating:
5.0

We use this location any time we need to move items larger than our vehicles can do. And we have moved several times using I haul equipment

Toby B. 
Rating:
5.0

Great.

BRAD W. 
Rating:
5.0

Customer did not leave a comment.

Pauline C. 
Rating:
4.0

Customer did not leave a comment.

April J. 
Rating:
5.0

Everything good no problems

INEAL M. 
Rating:
4.0

maintain your courteous and prompt customer service and perhaps add to inquire if there is any thing else that the customer would like addressed. otherwise keep doing what you're doing

JERRY T. 
Rating:
2.0

Customer did not leave a comment.

Dave A. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
3.0

Very understaffed. This location needs more service desks. The line was very long and the poor employees were running all over the place trying to keep up.

Elizabeth R. 
Rating:
5.0

Nothing, keep up the great service. The young lady who handled my check out was very freindly and welcoming. 5 star service! I will return for my next move.

KEITH J. 
Rating:
5.0

Customer did not leave a comment.

Dennis H. 
Rating:
1.0

The older male employee with crazy hair and a bald spot was a total A**hole when I asked for some X stickers for all the beat up and scratched spots all over the truck. The counter marked the truck as full but it had only 3/4 tank. 2nd bad experience at this location. Not going to return. Guy in front of me said every time he goes there, the employees have an attitude. The guy who got the truck for me took his sweet ass time and was on his phone as he walked super slow to get the truck.

WILL S. 
Rating:
5.0

Cut down on the waiting time to get a rental

GARY D. 
Rating:
2.0

Customer did not leave a comment.

Tristina K. 
Rating:
5.0

Attention and professionalism

Jackson M.  |  First Impressions 
Rating:
5.0

Excelant service quick and very profesional great price clean service.

MARIBEL D. 
Rating:
5.0

Customer did not leave a comment.

ELAINE S. 
Rating:
1.0

I was quoted a 2 day charge to rent a utility trailer. I was charged for three days after I returned the trailer as planned.

WILLIAM S. 
Rating:
3.0

Customer did not leave a comment.

LA BRI A. 
Rating:
3.0

There was decent signage at one end of the lot but no signage at the other end of the lot for the proper drop off location.

Michael L. 
Rating:
3.0

Wi Fi poor and slow for checking equipment in.

JAMES G. 
Rating:
2.0

Better customer service, one service rep behind the counter & 7 customers waiting in line for their turn. I waited +37 minutes for my turn for pick up & the same when I returned the truck.

FARID E. 
Rating:
5.0

Customer did not leave a comment.

HEATHER G. 
Rating:
1.0

1 or 2 people working there.and just a few customers,I went there the day before to secure the vehicle, both times it was almost a half hour to do anything, the gal was very pleasant but I mean she was dumb. Couldnt get anything right, names numbers everything . It took forever to pick up the van and we were almost the only ones there. Total lack of service, sorry.( the truck was good though).

CLEMENT K. 
Rating:
5.0

No complaints.

cesar L. 
Rating:
5.0

My experience was beyond good! including the wonderful drivers who picked up and dropped off..

CATHERINE C. 
Rating:
5.0

Super friendly employees! They look at you from the moment you arrive letting you know they will be with u in a moment! They are fast and friendly! I will def come back in the future even if it means more miles for me! This people deserve a raise!

Zorimar H. 
Rating:
5.0

Customer did not leave a comment.

RICHARD S. 
Rating:
4.0

Instead of just marking the amount of fuel (in the office) for the truck being picked up, the staff should check the actual gauge along with the client and then mark the form. Trusting staff that they knew the amount of fuel in the truck, as the client, I forgot to check it against what was marked on the form before leaving. When I realized the form was incorrect, my informing staff of this was not accepted. I had to fill the tank A lesson learned.

kamau k.  |  Overall Experience 
Rating:
5.0

Storage locker was perfect. We stored there for 1.5 years, hands off and everything was just as we left it. Not even any dust.

GALE T.  |  Overall Experience 
Rating:
5.0

Fix restroom door so it unlocks with security access card. Fix water fountain inside storage area.

Gale T. 
Rating:
5.0

Very quick good service an a great staff thank you

GEDDES G. 
Rating:
4.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

There was a delay in receiving the final bill, it took 3 days to post even though the EPA donation posted immediately. It would've been nice to have both at once, but it's not something that would prevent me from using the location /service again in the future. Everyone was super helpful and friendly :)

Christine S. 
Rating:
5.0

QUITE PLEASED WITH U HAUL WILL USE AGAIN

RONALD G. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY C. 
Rating:
1.0

Poop

STEVEN C. 
Rating:
5.0

Only thing i noticed was The alignment on the truck was pulling left since i picked truck up but didn't think anything of it til i traveled 1400 miles having to hold the wheel straight..

Alexander E. 
Rating:
5.0

Not sure

JOHN P. 
Rating:
5.0

Great service

ROBERT JOSEPH K. 
Rating:
5.0

Customer did not leave a comment.

Amber H. 
Rating:
5.0

Customer did not leave a comment.

STEVEN K. 
Rating:
4.0

Have more employees working. The two visits i made there i waited 30 mins to an hour. For such a large business with lots of services there were not a lot of people at the counter. At one point there were 10 people in line with one person working the counter.

Nigille D. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

YOVANI K. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth L. 
Rating:
4.0

The porters have been courteous overall.

JERRY T. 
Rating:
2.0

Customer did not leave a comment.

Thomas B. 
Rating:
1.0

Customer did not leave a comment.

Curtis H. 
Rating:
5.0

Customer did not leave a comment.

dolcie A. 
Rating:
4.0

This was a back up drop off as the original location refused to accept the equipment due to space issues. Not sure why that was my problem and the attendant was almost belligerent tell me to take it to another location. A second point to make is I had a reservation for storage that the location did not have and my moving help was a no show

John G. 
Rating:
5.0

Customer did not leave a comment.

KAMAU K. 
Rating:
1.0

I'm still being charged for the storage rental and have to keep calling each month to get the amount refunded. Takes a lot of time and the people handling the calls are rude like I'm putting them out.

Catherine M. 
Rating:
5.0

I was told I would get a receipt emailed but never received it. You returned equipment guys were great!

Brenda V. 
Rating:
4.0

Customer did not leave a comment.

Nelsis R. 
Rating:
4.0

During initial reservation applied coupon for first months rent free. As shipping progressed had to constantly call to resolve issue of free rent not being applied when I received periodic invoices. Other than that move when as planned. Mike

Michael F. 
Rating:
5.0

Customer did not leave a comment.

ANNA Q. 
Rating:
5.0

Customer did not leave a comment.

Howard S. 
Rating:
1.0

2 weeks prior to this last reservation I had a terrible experience with this location as no employees at this location were wearing masks or if they were they were wearing them incorrectly. This reservation was made after a person in my party was treated poorly at this location the same day, so I instead got a reservation for the mobile pick up option that is the most useless thing in the world. I had to wait 30 minutes to get a truck that was not cleaned. I was told by one of the employees in the lot that the truck I was getting was supposed to be removed from service because they had to bomb the truck for bugs. This location is the absolute worst U-Haul location and I will never use U-Haul as a service again. I will pay additional to deal with one of your competitors. We're in the middle of the pandemic and apparently the company does not care about the safety of its patrons let alone its employees. It is an absolute disgrace. I will confirm that I will FOREVER utilize another company even if it cost me 100 times more money to avoid your company and I will ensure that everyone I know will know about my multiple bad experiences with your location and employees with attitudes.

Jennifer M. 
Rating:
2.0

I dropped off my uhaul March 14th and put the key in the box. I called today because I hadn't heard from uhaul and was advised they don't have a contract with me it was cancelled. I'm a bit confused where is the 26 uhaul?

BERNARD P. 
Rating:
4.0

Thought I told the agent I wanted an open utility trailer, it was ok with what I got a closed one I was able to move my refrigerator and other items ok with what I was given

Michael K. 
Rating:
5.0

The container arrived at noon on Thursday; I spent the afternoon unloading it. On Friday I called them that it was ready to go; they could pick it up whenever! The gal said it would be Sunday before they could get to it. She said they would call on Saturday to arrange a pick-up time. I got no call on Saturday, so on Sunday, I assumed they were not picking it up. I took the garbage cans to the curb for Monday pick-up and no more then 30 minutes later, I took more garbage out and the ubox was gone. No phone call, no knock on the door that they were taking it...nothing! It was just gone! Since we live in farming country, my husband commented that anyone with a forklift could have picked it up. So then I was scared! I called Uhaul(spent 30 minutes on hold) just to find out that it was indeed Uhaul that picked it up. But I mean a simple phone call or a knock on the door to tell me they were there to get it, would have been courteous. Everything went so smoothly all the way from Palm Bay, FL to Cassville, WI; we were so pleased! So to have something like that happen, just ruined the perfect record!

Laurie B. 
Rating:
5.0

Customer did not leave a comment.

Chad E.  |  Overall Experience 
Rating:
1.0

Somehow, from my original order for 5 hours it got charged for three days. I then tried to reach out to the office location I rented it from but couldn't get a hold of them after 15 minutes of waiting so I Then reached out to the chat program and the person I spoke with on Wednesday was very nice and tried to reach out to the general manager but wasn't able to and said it would get handled in 1-3 days. I think reached out on Thursday thinking I should have a refund by then considering this rental was from Sunday afternoon to Sunday day night, this chat rep said the same thing and said it should be handled soon, even when I tried to speak with them about how I thought it was odd that a trailer was dropped off in the middle of their trailer lot but still hadn't been checked in since Sunday he just said essentially “ someone will get to it” it's now Saturday night and I still don't have my money back. I would like a call from a manager or corporate as soon as possible

Jon G. 
Rating:
2.0

Customer did not leave a comment.

Mike H. 
Rating:
5.0

Customer did not leave a comment.

Henry J. 
Rating:
5.0

Customer did not leave a comment.

DORIS G. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
1.0

Fuel line was way off and when I returned the truck at more than past the fuel line I was still charged $17 for 4 gal of fuel. Called customer service but waited on hold for over an hour and no answer...ugh!

NORBERTO M. 
Rating:
5.0

Truthfully, I really can't think of anything you can improve! Everyone was friendly and professional. The prices were reasonable and the place was clean and neat. I've been renting trailers and a truck or two since this UHaul opened. I've never had a bad experience.

DONALD W. 
Rating:
5.0

Customer did not leave a comment.

Richard N. 
Rating:
5.0

Customer did not leave a comment.

RICK B. 
Rating:
5.0

Customer did not leave a comment.

DAN WILLIAM T. 
Rating:
4.0

Customer did not leave a comment.

brian c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Scott E.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Kathy R. 
Rating:
5.0

Even though I needed roadside assistance my experience was very positive

Jacqueline M. 
Rating:
3.0

Charged me for 13 more miles at .79 a mile and gas was not half full when started trip. Probably only over charged about $15-20 over all. Need to have more than one worker helping customers first thing Sunday morning to cut down the nearly 1 1/4 hour wait in line time.

Christopher H. 
Rating:
5.0

Way TOO MANY shipping blankets, only used half of what we in the U-box and took up important space.

Robert B. 
Rating:
1.0

When a rental reservation is held with a specific credit card it should be used to finalize payment at pickup. NO MATTER WHO THE HELL IS PICKING IT UP if that person is the one renting the DAMN TRUCK !! PICK UP THE DAMN PHONE and VERIFY the Card Holder you took the Card information from to RESERVE THE TRUCK TO START WITH ! Don't RECHARGE on a DIFFERENT CARD of the person picking up the damn Equipment !! What kind of IGNORANT BUSINESS PRACTICE did this IDIOCY Derive from !! The person picking up the equipment MAY NOT HAVE A DAMN CC !!!!!!! What the HELL is WRONG with you ??!!!!

CHRISTOPHER C. 
Rating:
5.0

everything is great at this facil

Ron M.  |  First Impressions 
Rating:
1.0

Not double charge my card for 2 days when I only used one, not charge me for an expensive insurance option when I only chose the basic one, and not charge me for using 63 miles when I only used 28. Luckily I took a picture.

ASHLEY S. 
Rating:
3.0

Customer did not leave a comment.

Alexis P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALEX C.  |  First Impressions 
Rating:
1.0

Extremely poor customer service. Training in account and or conflict resolution is paramount. Corrective Follow-through with Management is appalling.

James B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael K.  |  Overall Experience 
Rating:
5.0

Howard and Dawn were absolutely amazing! They went out of their way to help me resolve several issues I was kleft with after hiring (UN) professional movers. I would recommend this storage and rental facility 10/10 times.

Michelle Z.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Donella A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wayne T.  |  Overall Experience 
Rating:
4.0

No problems. I would store here again in the future if needed.

Brittany B.  |  Overall Experience 
Rating:
5.0

Very happy with U haul storage Would recommend to my family and friends Thank you !!!

Gary t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph C.  |  First Impressions 
Rating:
3.0

Access code wasn't working

Ike S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

lydia g.  |  First Impressions 
Rating:
3.0

Provide better customer education/understanding of product and service.

Lillie C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Murdallua L.  |  Overall Experience 
Rating:
3.0

The unit had no lock and I was advised of wrong times to access the drive up bay, so while already having a stressful day and putting everything myself & 2 small kids own I’m storage myself, I had a tall man with a mustache rush me out. Anytime I’m there although other people’s children are being loud leaving food behind , he finds something to say to my 11 year old daughter. Please watch the camera footage for more details if needed. The one employee is making my experience uncomfortable.

Courtney T.  |  Online Move In 
Rating:
2.0

i checked out online with confirmation because the line was all the way out the door. later a confirmed e-mail so i thought all was ok. NOT i got a late letter with a fee and 2 phone calls to resolve this issue got me no where. the 3rd call finally i hope solve this issue.......

Barbara F.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

tim r.  |  First Impressions 
Rating:
5.0

Anthony was so pleasant a d helpful to me. He went out of his way to help me find a close convenient space so that I would not have to walk too far. He also helped me to my car with my packages. Highly recommend this facility.

michele K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Patrick R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

louann h.  |  Overall Experience 
Rating:
5.0

The gentleman that helped us was outstanding!!!

Gregory B.  |  First Impressions 
Rating:
5.0

It was a pleasure to do business with U Haul.

Yvette R.  |  Overall Experience 
Rating:
4.0

One area of improvement for this facility would be shortening the wait time for customers, both in-person at the office and when calling the office on the phone.

ROBERT S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hailee C.  |  First Impressions 
Rating:
5.0

Manager, Angel Vega did an excellent job in determining what would work best for my move. He was professional, and also seamed sincerely interested in solving my moving needs....very different from the 4 other storage places I visited that day. I was also impressed with the layout of the U-haul storage facility. The loading bay with carts and sliding automatic doors make the moving easier. Thank you, Angel!

Quince E.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nicole m.  |  First Impressions 
Rating:
4.0

I think your prices where to high compared to other storages and some of them are to small for the price you charge.

gertha f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARGARITO M.  |  First Impressions 
Rating:
1.0

Leak in roof above our unit resulted in water damage and mold in half our belongings. Building maintenance needs to be evaluated. Noticeable water stains in ceiling throughout.

alexander j.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LaQuita D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Fran G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Stanley T.  |  First Impressions 
Rating:
4.0

The latch on my unit needs to be fixed. It was a fight every time to lock it.

darlene A.  |  Overall Experience 
Rating:
2.0

Felt very unsafe as the transaction proceeded and after leaving items in storage.

Calvin L F.  |  First Impressions 
Rating:
1.0

The plywood floor allowed ground water to seep up into the unit and ruin boxes and irreplaceable books. Trucks were parked in front of unit a few feet from the door making it very difficult to get items in and out if not impossible. Emptied unit over Labor Day weekend and did not receive refund.

David M.  |  Overall Experience 
Rating:
5.0

The guy Anthony was very very polite and considerate.

SHAMETRA W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TREVOR Y.  |  First Impressions 
Rating:
4.0

Claim submitted for water damage. U-Haul assigned me a storage space that was directly over an open water drain. To make matters worse the floor was wood which absorbed the moisture from below. Even the addition of a dry rid bucket at the beginning of the storage period did not prevent the damage.

Tom W.  |  Overall Experience 
Rating:
1.0

Too expensive and unreasonable late fees avoid at all cost

Carlos M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peter D.  |  First Impressions 
Rating:
5.0

Great location. Staff was very competent. Would use this facility Agsin.

Judy C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Judy G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tricia P.  |  Overall Experience 
Rating:
5.0

Great place

William W.  |  First Impressions 
Rating:
4.0

Helpful and friendly staff

Sharon F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eric V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRIAN E.  |  Overall Experience 
Rating:
3.0

Customer Service is terrible. Obvious staff believes customers are there to interrupt the their socializing and whatever other tasks they find more important.

GLENN F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHAMETRA W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

patricia r.  |  First Impressions 
Rating:
5.0

I only ever had one complaint the entire time I had this storage unit. Regarding this complaint, it was taken care of promptly. I emailed in, received a call first thing next morning and my issue was promptly taken care of. The GM (I don’t remember her name) was very helpful and amazing. Always smiling, always doing something Productive whether helping a customer or employee. Overall amazing experience.

Kyle t.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brittany B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frank H.  |  Overall Experience 
Rating:
5.0

We had no problems with this facility. I will definitely recommend this place to my family and friends. Thank you very much.

Elizabeth P.  |  Overall Experience 
Rating:
3.0

Couldn't access storage unit after hours, even though I had the 24 hour access card, Office personnel had multiple issues with computer operations.

Daniel F.  |  Overall Experience 
Rating:
4.0

The alarm went off the first day but hopefully that won’t happen again.

darlene A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dino F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

chester m.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Andrew C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jason t.  |  First Impressions 
Rating:
5.0

Very helpful when you need storage.

John D.  |  First Impressions 
Rating:
5.0

Thanks again for your help

mike b.  |  First Impressions 
Rating:
3.0

Since I didn't stay the whole month of June, I should've received some of my money back. If I've known this, I wouldn't have paid.

Shevonne J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dache P.  |  Overall Experience 
Rating:
5.0

Your two staff people were very helpful friendly and efficient. It was a pleasure to open up

Fred M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jennifer u.  |  First Impressions 
Rating:
3.0

I have been trying for over a week to get in touch with the storage unit site for an overpayment refund on my rent and can’t get anyone. Very frustrating and disappointing!

Heather K.  |  Overall Experience 
Rating:
5.0

Thank you excellent service . nice staff

rami a.  |  First Impressions 
Rating:
5.0

Satisfy

Murdallua L.  |  First Impressions 
Rating:
5.0

It's a beautiful place and affordable. I'm very happy.

Kim C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

james f.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Natasha G.  |  Overall Experience 
Rating:
3.0

The waiting time to speak to an employee in the office is excessive.

Paul R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathleen H.  |  First Impressions 
Rating:
3.0

Very Friendly staff went above and beyond to satisfy all of my concerns my exit from the facility was very smooth would recommend to my friends and family

Maggie F.  |  Overall Experience 
Rating:
4.0

Nice experience, good people

Francisco D.  |  First Impressions 
Rating:
5.0

Great help! Immaculate facility. Thank you!

laura s.  |  First Impressions 
Rating:
5.0

Always a great experience with storage & truck rentals, whether it be around the corner or 1200 miles away. Veterans & Seniors should receive at least 20 percent discount, if promised,

kamau k.  |  First Impressions 
Rating:
5.0

I would recommend uhal to everyone they're there to help you with all your needs a great place for business 5 🌟's

LaQuanta S.  |  First Impressions 
Rating:
5.0

The staff is knowledgeable, helpful, and personable.

Charles G.  |  First Impressions 
Rating:
5.0

Thanks for the excellent and courteous service. To complete my move from Fleming Island to Vero Beach, FL; I rented three 12’ trailers, three storage units, and a 26’ box truck. Everyone was great! TY

JASON W.  |  Overall Experience 
Rating:
1.0

Worst management I’ve ever seen. Very scummy, Would HIGHLY NOT recommend to friends or family or anyone at that. Not all locations are bad only the one on Palm Bay road and Babcock Was horrible

ADREANA Q.  |  Overall Experience 
Rating:
4.0

Thanks!😁

Daniel M.  |  Overall Experience 
Rating:
5.0

Clean, easy access, carts are readily available and in great condition. The parking areas and drive in loading area were excellent! Very happy with this facility!

Gary B.  |  Online Move In 
Rating:
5.0

all went well

william r.  |  Overall Experience 
Rating:
5.0

Very pleased with facility and service

christina r.  |  Overall Experience 
Rating:
5.0

other than a few small issues with the van I rented every thing went very well including the owner in Knoxville Tennessee coming to pick me up. Thank You for a good experience .

william r.  |  First Impressions 
Rating:
5.0

The young man that attended to me was an exceptional employee. He knew what he was doing and.did.it very well

Ron L.  |  First Impressions 
Rating:
4.0

Had trouble with first unit then I asked for a better one and they did provide one .

laura a.  |  First Impressions 
Rating:
5.0

None

Robert H.  |  Overall Experience 
Rating:
5.0

Great service

Zester T.  |  Overall Experience 
Rating:
5.0

Awesome storage facility

tammy S.  |  Overall Experience 
Rating:
5.0

Mike the store manager was very helpful and understanding. Would recommend to anyone

Yiasha G.  |  First Impressions 
Rating:
3.0

I had my storage rent upped two times in 10 months. I believe that if you are promised a amount it can not increase whenever they want more money.

John V.  |  Overall Experience 
Rating:
5.0

Great

don r.  |  First Impressions 
Rating:
3.0

the staff here really needs help,they cannot keep up with the few people they have although they are doin their best

James F.  |  First Impressions 
Rating:
5.0

Very friendly and helpful staff at this location.

Eleona G.  |  Overall Experience 
Rating:
5.0

They took great care of me and my needs

LISA D.  |  First Impressions 
Rating:
5.0

Wonderful service from Stacey and everyone. I felt comfortable dealing with them. Stacey walked me through everything. Thanks to the whole crew! Cameron was great too!

Linda M.  |  First Impressions 
Rating:
3.0

I understand you're running a business but it's too expensive you don't get prorate for moving out early I paid 200 not fair need to work with customers. Because dont have the money always it's not e

Nancy J.  |  Overall Experience 
Rating:
5.0

The folks at this location were very helpful, friendly, and professional. Everything you want in a business.

Jeremiah T.  |  First Impressions 
Rating:
5.0

It was my first time taking out storage and renting from there, but the staff made it easy and answered all my questions. Great Job Great Place!!

Marissa K.  |  Overall Experience 
Rating:
5.0

excellent service

Robert R.  |  Overall Experience 
Rating:
4.0

During my needy moments and the changes that occurred regarding the moves I've had to make, the staff at Uhaul were very accommodating and gave me good advice in making good decisions for storage.

Chiquita L.  |  Overall Experience 
Rating:
5.0

nice people to work with

Thomas L.  |  First Impressions 
Rating:
1.0

The manager is constantly stoned and on some kind of drug and the employees need to be drug tested immediately. They are lazy and aren’t helpful at all. I rented a unit and got no instructions

kurt b.  |  Overall Experience 
Rating:
5.0

Would recommend Uhaul

debbie n.  |  Overall Experience 
Rating:
5.0

Friendly and good info, beautiful facility! Love your recycle corner, got a much needed washer. Would like to see whatever is not taken if still usable donated to habitat restore or nana's house. Ty

debbie h.  |  First Impressions 
Rating:
5.0

Well worth it. Was here here for over a year, excellent secure storage.

Jacob R.  |  Overall Experience 
Rating:
5.0

Very helpful locating item left in truck cab. Also patient and helpful in understanding storage unit procedures.

Barbra S.  |  First Impressions 
Rating:
5.0

Everything was great!! She was helpful and informative with everything. Will use again if needed

Yiasha G.  |  First Impressions 
Rating:
3.0

Na

Navita J.  |  Overall Experience 
Rating:
4.0

I like the variety of options for moving and storing my possessions. It was fairly easy to get what I needed.

John D.  |  First Impressions 
Rating:
4.0

Second year using the storage for college during the summer. Staff has all been very nice.

Paul R.  |  Overall Experience 
Rating:
1.0

Management is bad at this location. Very unorganized.

Kimberly H.  |  Overall Experience 
Rating:
1.0

Roaches

Jennifer R.  |  Overall Experience 
Rating:
2.0

No lights!!!

Mary Jane B.  |  First Impressions 
Rating:
5.0

Very professional and cheaper than the “other guy”.

Tom W.  |  Overall Experience 
Rating:
4.0

The you lady in Melbourne store Sara was bee kind and professional. The you lady in palmbay at the storage unit place was nice and even stayed after hours to make sure I had access.

Tia S.  |  First Impressions 
Rating:
5.0

Excellent place for storage With all facilities

Osvaldo V.  |  Overall Experience 
Rating:
5.0

Everyone is courteous and respectful, great team

David H.  |  First Impressions 
Rating:
5.0

Staff, especially Elizabeth, has been genuinely kind and accommodating during my current circumstances and time of need.

Chiquita L.  |  First Impressions 
Rating:
5.0

I want to say I was very un happy with your UBox deportment.. i would never use again. IF it was not for Elizabeth Long and Nicole Jones's I probably would have not have been with UHaul at all .

Paula D.  |  Overall Experience 
Rating:
4.0

Had some issues with my paperwork so instead of turning me away they handled everything. Got my truck returned and got a storage unit.

Alona G.  |  First Impressions 
Rating:
5.0

The people at the storage facility are friendly and helpful

Mark S.  |  First Impressions 
Rating:
5.0

Very pleased with all the services. Nice to work with.

Sheila B.  |  Overall Experience 
Rating:
5.0

The staff was very helpful in explaining everything in detail and I felt confident that my items were stored safely and securely.

Michael F.  |  First Impressions 
Rating:
3.0

Average

hope g.  |  Overall Experience 
Rating:
3.0

Please note my bearer has the pad lock for our recent use of your facility. The front desk employees are very professional, but the monthly charges fluctuates too much. Thanks Ronald

ronald t.  |  First Impressions 
Rating:
4.0

Hold it down for Mary. I’m going there right now in the back room, possibly working on other things and there would be a long line out front. The lights were damaged from a hurricane When I moved in,

Laura H.  |  Overall Experience 
Rating:
5.0

na

Paul B.  |  Overall Experience 
Rating:
1.0

Nobody will answer phone. Trying to make arrangements to get pods delivered. Spent over 5 hours on hold then Gabriel told my wife that I had to call back because contract is in my name even though I w

Michael H.  |  First Impressions 
Rating:
4.0

The driver was very friendly and professional

HUYEN C.  |  Overall Experience 
Rating:
5.0

Overall I had a very easy and pleasant experience with the Uhaul facility. I will definitely reserve with them again.

BONNIE L D.  |  Overall Experience 
Rating:
2.0

Extremely long waits to chk out Also did not have a size I reserved now have a larger size with a discount. Frustrating. Cockroaches in the isles of the storage area in climate controlled section.

Jennifer R.  |  First Impressions 
Rating:
5.0

I appreciate the help that I was given customer service is excellent especially the manager Mr Michael for assisted me from the Palm Bay office thank you I truly appreciate it

Laurie T.  |  First Impressions 
Rating:
4.0

Only issue didn't know i couldn't get in on Sunday after 5pm

Brian B.  |  Overall Experience 
Rating:
5.0

Efficient and friendly staff.

Duane H.  |  First Impressions 
Rating:
1.0

I reserved a storage unit in an air conditioner area. Two days later I was told that the unit was not available and the don’t know why...... Because this was somewhat an emergency situation I had no

Jerry G.  |  First Impressions 
Rating:
4.0

NA.

ratanya h.  |  Overall Experience 
Rating:
5.0

😀

Micheal S.  |  First Impressions 
Rating:
3.0

Your fees were concerning, each month seemed to be different amount, even with the late payment, which in and of itself was too high. There were no advanced warning of any increase. Service was great

ronald t.  |  Overall Experience 
Rating:
5.0

I had a pleasant experience and couldn’t have been happier.

Tracy S.  |  Overall Experience 
Rating:
5.0

Michael and his assistant Elizabeth were absolutely the best. They were organized, professional and executed the rental experience with ease. Every part of the experience was explained in detail.

Beverly K.  |  First Impressions 
Rating:
5.0

Very friendly and easy to use web page.

brian f.  |  First Impressions 
Rating:
3.0

I wouldnt use this facility again because the staff was rude. I liked the gentleman who signed us up for the truck and unit, but everyone I dealt with after that was difficult to deal with.

MELISSA L.  |  Overall Experience 
Rating:
5.0

Excellent costumer service nice and clear no hidden info

Ricardo V.  |  First Impressions 
Rating:
5.0

Excellent customer service! I was able to rent a unit in 15 minutes. Just before store closing.

Mary J.  |  First Impressions 
Rating:
3.0

To pay extra for coming in after hours is not correct. Most people work 9-5 and then go home first to their families. I would want to come after dinner and once my family is safe at home.

ANGEL A.  |  Overall Experience 
Rating:
2.0

Not a good experience at all

Kimberly H.  |  First Impressions 
Rating:
1.0

Your employees were rude and disrespectful

Robert G.  |  Overall Experience 
Rating:
5.0

Kept in contact with me at all times regarding delivery and time of arrival. The employee who delivered my Ubox was friendly and very efficient!

Melissa G.  |  Overall Experience 
Rating:
5.0

Friendly and honest, they made a stressful time a lot easier

Brian D.  |  Overall Experience 
Rating:
5.0

Great customer services.

Brenda M.  |  First Impressions 
Rating:
5.0

Excellent facility and staff.

David B.  |  Overall Experience 
Rating:
5.0

Z

Sally C.  |  Overall Experience 
Rating:
5.0

Very good service.

Brian K.  |  Overall Experience 
Rating:
2.0

That day I came to the store I was polity treated by the two white women, they were very prejudice to most me, I will not recommend my friends

russell r.  |  First Impressions 
Rating:
1.0

Storage was very disappointing bugs dead every where . I was constantly harassed by the staff & staff also allowed someone inside of my unit that was not on any documentation at all and I was robbed !

Aliyah F.  |  Overall Experience 
Rating:
4.0

No comment

FLORE S.  |  Overall Experience 
Rating:
4.0

No comment

FLORE S.  |  First Impressions 
Rating:
4.0

I moved 4 Uboxes and stored them for 4 months. The overall experience was better than expected - however, communication between office staff and WH personnel was LACKING. Even after confirmations.

DENNIS M.  |  Overall Experience 
Rating:
5.0

Excellent service. I will share my positive experience with others. Thanks, F.Thayer

foster t.  |  First Impressions 
Rating:
5.0

i've had good service each time that I've rented a trailer or storage unit.

Ralph C.  |  First Impressions 
Rating:
1.0

As a touring bicyclist (8000 miles this year) I was considered a vagrant here charged with eviction. I will never use U-Haul again. This was the worst experience of my life.

William S.  |  Overall Experience 
Rating:
5.0

N/A

Emilio R.  |  Overall Experience 
Rating:
5.0

Smooth service provided from CT to FL and excellent MOVING HELP from Palm Bay to Vero...........THANKS!

Paul B.  |  Overall Experience 
Rating:
5.0

Had a wonderful year

teresa s.  |  Overall Experience 
Rating:
5.0

Staff was excellent especially Keli

Lewis R.  |  Overall Experience 
Rating:
4.0

thing was that I got overcharged for box delivery the movers came, picked up box from uhaul, delivered it to my house, loaded it and dropped it back off to uhaul but Mike took care of me with np's.

Tara M.  |  Overall Experience 
Rating:
5.0

It was a great experience working with you guys,you guys are awesome

Serigne D.  |  Overall Experience 
Rating:
2.0

Customer service was terrible. So many things wrong on my account. Went back in to fix it and employee was rude. They made the mistakes not paying attention.

kimberly c.  |  Reservation 
Rating:
1.0

Very expensive for the space rented. NO PEST CONTROL. Found roaches in my unit and in the boxes I had stored there. Staff told me if I had a complaint about pest control to call corporate offices.

michelle l.  |  Overall Experience 
Rating:
5.0

Great experience

Cal C.  |  Overall Experience 
Rating:
4.0

Great experience. Nice staff.

ANDREW L.  |  Overall Experience 
Rating:
5.0

Move from California to Florida was great with UHAUL

James A.  |  Overall Experience 
Rating:
5.0

I still have one more unit its not going anywhere yet.

Teresa S.  |  Overall Experience 
Rating:
5.0

The young man (I’m sorry but I didn’t catch his name) was very helpful, polite, and knowledgeable. Got everything done quite quickly.

Melissa S.  |  Reservation 
Rating:
5.0

Great people/Great customer service! Thanks!

Brian L.  |  Reservation 
Rating:
5.0

It would be appreciated if the charges were prorated. I paid for my last month in full but was able to move stuff to a Ubox after a couple of weeks. I was told I would not be credited for unused wee

Gina J.  |  Overall Experience 
Rating:
5.0

Having to put my moms things in storage after her passing was hard, the staff at the Babcock Rd ( Melbourne, Fl) was great to me in every way. Thank you for a great facility

Deborah S.  |  Overall Experience 
Rating:
2.0

I vacated the unit on 8/31/2018 but am being dunned for a September payment. The unit was empty on September 1. I have sent emails to Mike Hovencamp and Evan Harris at the facility but get no respons

edward c.  |  Overall Experience 
Rating:
5.0

Would definitely use the storage facilities again.

Karen C.  |  Overall Experience 
Rating:
4.0

Hall was needing better lighting Isles should reflect unit numbers

Stephen K.  |  Overall Experience 
Rating:
4.0

Great job

shauna d.  |  Overall Experience 
Rating:
5.0

Very pleased

john m.  |  Reservation 
Rating:
3.0

While they are nice. I dont understand where a 19.95 truck rental with 12 miles on the truck turned into $52 and change... even the receipt doesn't make sense... at all. I wont be renting again.

Brian A.  |  Reservation 
Rating:
5.0

Excellent service

Tracy A.  |  Reservation 
Rating:
5.0

Your staff members were very professional and attentive and the customer service exceeded my expectations. I am glad my daughter referred me to you.

Derrick W.  |  Reservation 
Rating:
1.0

I rented a uhaul truck for in town and onky drive about 20 miles and they charged me 150$ for an in town truck when i asked them to fix it they said they couldnt and i had to call corporate so i did.

Alexandra G.  |  Overall Experience 
Rating:
4.0

Great Customer Service! Clean storage units!

ANDREW L.  |  Reservation 
Rating:
1.0

The manager lied about the lighting. He stated several of the aisles were well lit and there were no lights at all and required a flashlight. Also he was on his phone for much of the convo and rude

samuel d.  |  Overall Experience 
Rating:
2.0

The facility was understaffed, We had to wait for a significant amount of time before speaking with anyone. The card reader didn't work. Rented me a trailer with a flat tire then told me call 1-800

KYLE S.  |  Overall Experience 
Rating:
5.0

We were so pleased and greatful for all the guidance and assistance we recieved

john h.  |  Overall Experience 
Rating:
1.0

Terrible management. Terrible staff. Misplaced our items and didn't care.

greg d.  |  Overall Experience 
Rating:
1.0

OVERCHARGED FOR FUEL CHARGED > $100.OO FOR "TURNING IN LATE" EVEN THOUGH i WAS ON THE PROPERTY UNLOADING (waiting for u haul recommended workers to help!) Money over service!

WILLARD H.  |  Reservation 
Rating:
4.0

Kelli was very helpful.

edward c.  |  Reservation 
Rating:
3.0

UHaul in Palm Bay needs many more employees. The wait for service is too long and the employees do not acknowledge you as they are focused on the customer they are dealing with. Hire more people!

Tina D.  |  Overall Experience 
Rating:
5.0

the only complaint that I would have is not enough staff in the office.

Gertrude F.  |  Overall Experience 
Rating:
5.0

Good services

Harlan L.  |  Overall Experience 
Rating:
3.0

I wouldn't recommend it because it's truly expensive I had a storage a little bigger than the one that I have with you guys and I paid way less than what I pay there

Madeline R.  |  Overall Experience 
Rating:
4.0

I came the day after I did my contract they told me to come back to office have them take there locks off the doors. I did that and he went with me and card would not work. Come to find out I was anoy

Allen R.  |  Overall Experience 
Rating:
4.0

very busy long waits

Max M.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top