Customer Reviews for U-Haul Moving & Storage of Palm Bay

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Palm Bay

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Linda M. on

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Wonderful service from Stacey and everyone. I felt comfortable dealing with them. Stacey walked me through everything. Thanks to the whole crew! Cameron was great too!

Julian M. on

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I dropped off the uhual around 10am. The drop off was backed up, one of the workers told me to park it in front of the store. I did. I come home hours later getting an email saying I dropped it off at 12 and im getting charged double. I need this fixed.

Christopher D. on

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Eric N. on

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People were great Would rent here again. :)

Zester T. on

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Cy C. on

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an antique rocking chair had slight damage that may have been due to the way it was packed or a rough ride.

Dzonna P. on

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Theresa H. on

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Everything was quick and easy.

Barbara M. on

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I dealt with 3 different people over 3 days, and each of them gave me a different cost. And all of them much more than it should have been for a $39.95 rental.

Stefanie M. on

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alice D. on

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george M. on

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GARY L. on

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Had 5 pm pickup, went through 3 trailers before got one that works. Didn't get on road until 6:15. Told I could bring trailer back early (rental 2 days only needed 1). When I was bringing back was then told I we could be changed 2 days. Returned at 9 on Sunday. Bad experience. Called twice Saturday, left messages no return call. Not HAPPY.

Carl W. on

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So helpful and clean.

Lucinda M. on

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Marc B. on

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Marvin L. on

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This experience was much better than last time. They had more than one person serving customers.

Marsha E. on

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Karileann P. on

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I am NOT happy that Uhal secured $124.89 from my bank account at the time of rental and then $182.09 At the time of rental return. Completely unacceptable that you hold the amount twice. The difference should have been charged.

Mark R. on

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Take a picture of your gas gauge when you return. I did 30 miles gas gauge didn’t even move of the 1/2 tank mark. When I got my final bill, I got charge $32.00 for gas and my final bill showed I used just about a quarter of a tank. Protect yourself, I didn’t and it cost me.

donna C. on

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Randolph C. on

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Jose V. on

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These guys are very good at what they do. Highly recommended!

Mitzi J. on

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Train your employees better customer service and professionalism!

Emily S. on

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Zester T. on

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Richard B. on

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Sandra G. on

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No comment.. You did it right

David M. on

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Awesome again

Thomas P. on

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Very Happy with my experience with this dealer. Top notch operation.

keith T. on

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Delores H. on

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EVELYN B. on

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Lashana R. on

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There’s no improvement needed

Linda K. on

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There was only 1 person working the register. It took me 45 minutes to get the pickup truck I had already reserved on-line. There were too many people waiting in line and not enough employees.

Clarence T. on

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Customer first by making it right the first time. Staff should be able to make it right for the customer.

Nancy J. on

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I understand you're running a business but it's too expensive you don't get prorate for moving out early I paid 200 not fair need to work with customers. Because dont have the money always it's not e

Jeremiah T. on

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The folks at this location were very helpful, friendly, and professional. Everything you want in a business.

Marissa K. on

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It was my first time taking out storage and renting from there, but the staff made it easy and answered all my questions. Great Job Great Place!!

Robert R. on

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excellent service

Chiquita L. on

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During my needy moments and the changes that occurred regarding the moves I've had to make, the staff at Uhaul were very accommodating and gave me good advice in making good decisions for storage.

Thomas L. on

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nice people to work with

kurt b. on

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The manager is constantly stoned and on some kind of drug and the employees need to be drug tested immediately. They are lazy and aren’t helpful at all. I rented a unit and got no instructions

debbie n. on

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Would recommend Uhaul

debbie h. on

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Friendly and good info, beautiful facility! Love your recycle corner, got a much needed washer. Would like to see whatever is not taken if still usable donated to habitat restore or nana's house. Ty

Jacob R. on

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Well worth it. Was here here for over a year, excellent secure storage.

Barbra S. on

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Very helpful locating item left in truck cab. Also patient and helpful in understanding storage unit procedures.

Yiasha G. on

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Everything was great!! She was helpful and informative with everything. Will use again if needed

Navita J. on

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Na

John D. on

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I like the variety of options for moving and storing my possessions. It was fairly easy to get what I needed.

Paul R. on

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Second year using the storage for college during the summer. Staff has all been very nice.

Kimberly H. on

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Management is bad at this location. Very unorganized.

Jennifer R. on

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Roaches

Mary Jane B. on

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No lights!!!

Tom W. on

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Very professional and cheaper than the “other guy”.

Tia S. on

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The you lady in Melbourne store Sara was bee kind and professional. The you lady in palmbay at the storage unit place was nice and even stayed after hours to make sure I had access.

Osvaldo V. on

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Excellent place for storage With all facilities

David H. on

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Everyone is courteous and respectful, great team

Chiquita L. on

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Staff, especially Elizabeth, has been genuinely kind and accommodating during my current circumstances and time of need.

Paula D. on

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I want to say I was very un happy with your UBox deportment.. i would never use again. IF it was not for Elizabeth Long and Nicole Jones's I probably would have not have been with UHaul at all .

Alona G. on

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Had some issues with my paperwork so instead of turning me away they handled everything. Got my truck returned and got a storage unit.

Mark S. on

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The people at the storage facility are friendly and helpful

Sheila B. on

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Very pleased with all the services. Nice to work with.

Michael F. on

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The staff was very helpful in explaining everything in detail and I felt confident that my items were stored safely and securely.

hope g. on

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Average

ronald t. on

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Please note my bearer has the pad lock for our recent use of your facility. The front desk employees are very professional, but the monthly charges fluctuates too much. Thanks Ronald

Laura H. on

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Hold it down for Mary. I’m going there right now in the back room, possibly working on other things and there would be a long line out front. The lights were damaged from a hurricane When I moved in,

Paul B. on

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na

Michael H. on

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Nobody will answer phone. Trying to make arrangements to get pods delivered. Spent over 5 hours on hold then Gabriel told my wife that I had to call back because contract is in my name even though I w

HUYEN C. on

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The driver was very friendly and professional

BONNIE L D. on

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Overall I had a very easy and pleasant experience with the Uhaul facility. I will definitely reserve with them again.

Jennifer R. on

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Extremely long waits to chk out Also did not have a size I reserved now have a larger size with a discount. Frustrating. Cockroaches in the isles of the storage area in climate controlled section.

Laurie T. on

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I appreciate the help that I was given customer service is excellent especially the manager Mr Michael for assisted me from the Palm Bay office thank you I truly appreciate it

Brian B. on

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Only issue didn't know i couldn't get in on Sunday after 5pm

Duane H. on

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Efficient and friendly staff.

Jerry G. on

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I reserved a storage unit in an air conditioner area. Two days later I was told that the unit was not available and the don’t know why...... Because this was somewhat an emergency situation I had no

ratanya h. on

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NA.

Micheal S. on

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😀

ronald t. on

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Your fees were concerning, each month seemed to be different amount, even with the late payment, which in and of itself was too high. There were no advanced warning of any increase. Service was great

Tracy S. on

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I had a pleasant experience and couldn’t have been happier.

Beverly K. on

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Michael and his assistant Elizabeth were absolutely the best. They were organized, professional and executed the rental experience with ease. Every part of the experience was explained in detail.

brian f. on

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Very friendly and easy to use web page.

MELISSA L. on

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I wouldnt use this facility again because the staff was rude. I liked the gentleman who signed us up for the truck and unit, but everyone I dealt with after that was difficult to deal with.

Ricardo V. on

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Excellent costumer service nice and clear no hidden info

Mary J. on

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Excellent customer service! I was able to rent a unit in 15 minutes. Just before store closing.

ANGEL A. on

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To pay extra for coming in after hours is not correct. Most people work 9-5 and then go home first to their families. I would want to come after dinner and once my family is safe at home.

Kimberly H. on

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Not a good experience at all

Robert G. on

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Your employees were rude and disrespectful

Melissa G. on

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Kept in contact with me at all times regarding delivery and time of arrival. The employee who delivered my Ubox was friendly and very efficient!

Brian D. on

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Friendly and honest, they made a stressful time a lot easier

Brenda M. on

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Great customer services.

David B. on

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Excellent facility and staff.

Sally C. on

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Z

Brian K. on

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Very good service.

russell r. on

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That day I came to the store I was polity treated by the two white women, they were very prejudice to most me, I will not recommend my friends

Aliyah F. on

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Storage was very disappointing bugs dead every where . I was constantly harassed by the staff & staff also allowed someone inside of my unit that was not on any documentation at all and I was robbed !

FLORE S. on

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No comment

FLORE S. on

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No comment

DENNIS M. on

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I moved 4 Uboxes and stored them for 4 months. The overall experience was better than expected - however, communication between office staff and WH personnel was LACKING. Even after confirmations.

foster t. on

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Excellent service. I will share my positive experience with others. Thanks, F.Thayer

Ralph C. on

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i've had good service each time that I've rented a trailer or storage unit.

William S. on

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As a touring bicyclist (8000 miles this year) I was considered a vagrant here charged with eviction. I will never use U-Haul again. This was the worst experience of my life.

Emilio R. on

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N/A

Paul B. on

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Smooth service provided from CT to FL and excellent MOVING HELP from Palm Bay to Vero...........THANKS!

teresa s. on

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Had a wonderful year

Lewis R. on

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Staff was excellent especially Keli

Tara M. on

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thing was that I got overcharged for box delivery the movers came, picked up box from uhaul, delivered it to my house, loaded it and dropped it back off to uhaul but Mike took care of me with np's.

Serigne D. on

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It was a great experience working with you guys,you guys are awesome

kimberly c. on

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Customer service was terrible. So many things wrong on my account. Went back in to fix it and employee was rude. They made the mistakes not paying attention.

michelle l. on

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Very expensive for the space rented. NO PEST CONTROL. Found roaches in my unit and in the boxes I had stored there. Staff told me if I had a complaint about pest control to call corporate offices.

Cal C. on

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Great experience

ANDREW L. on

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Great experience. Nice staff.

James A. on

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Move from California to Florida was great with UHAUL

Teresa S. on

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I still have one more unit its not going anywhere yet.

Melissa S. on

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The young man (I’m sorry but I didn’t catch his name) was very helpful, polite, and knowledgeable. Got everything done quite quickly.

Brian L. on

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Great people/Great customer service! Thanks!

Gina J. on

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It would be appreciated if the charges were prorated. I paid for my last month in full but was able to move stuff to a Ubox after a couple of weeks. I was told I would not be credited for unused wee

Deborah S. on

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Having to put my moms things in storage after her passing was hard, the staff at the Babcock Rd ( Melbourne, Fl) was great to me in every way. Thank you for a great facility

edward c. on

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I vacated the unit on 8/31/2018 but am being dunned for a September payment. The unit was empty on September 1. I have sent emails to Mike Hovencamp and Evan Harris at the facility but get no respons

Karen C. on

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Would definitely use the storage facilities again.

Stephen K. on

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Hall was needing better lighting Isles should reflect unit numbers

shauna d. on

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Great job

john m. on

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Very pleased

Brian A. on

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While they are nice. I dont understand where a 19.95 truck rental with 12 miles on the truck turned into $52 and change... even the receipt doesn't make sense... at all. I wont be renting again.

Tracy A. on

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Excellent service

Derrick W. on

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Your staff members were very professional and attentive and the customer service exceeded my expectations. I am glad my daughter referred me to you.

Alexandra G. on

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I rented a uhaul truck for in town and onky drive about 20 miles and they charged me 150$ for an in town truck when i asked them to fix it they said they couldnt and i had to call corporate so i did.

ANDREW L. on

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Great Customer Service! Clean storage units!

samuel d. on

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The manager lied about the lighting. He stated several of the aisles were well lit and there were no lights at all and required a flashlight. Also he was on his phone for much of the convo and rude

KYLE S. on

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The facility was understaffed, We had to wait for a significant amount of time before speaking with anyone. The card reader didn't work. Rented me a trailer with a flat tire then told me call 1-800

john h. on

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We were so pleased and greatful for all the guidance and assistance we recieved

greg d. on

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Terrible management. Terrible staff. Misplaced our items and didn't care.

WILLARD H. on

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OVERCHARGED FOR FUEL CHARGED > $100.OO FOR "TURNING IN LATE" EVEN THOUGH i WAS ON THE PROPERTY UNLOADING (waiting for u haul recommended workers to help!) Money over service!

edward c. on

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Kelli was very helpful.

Tina D. on

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UHaul in Palm Bay needs many more employees. The wait for service is too long and the employees do not acknowledge you as they are focused on the customer they are dealing with. Hire more people!

Gertrude F. on

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the only complaint that I would have is not enough staff in the office.

Harlan L. on

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Good services

Madeline R. on

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I wouldn't recommend it because it's truly expensive I had a storage a little bigger than the one that I have with you guys and I paid way less than what I pay there

Allen R. on

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I came the day after I did my contract they told me to come back to office have them take there locks off the doors. I did that and he went with me and card would not work. Come to find out I was anoy

Max M. on

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very busy long waits