Customer Reviews for U-Haul Moving & Storage of Palm Bay

Rating:

1.0

I had made a reservation 2 or 3 days prior for a cargo van for moving a small piano. I got to the Uhaul facility 30 minutes early for pickup. A line extended to the door with only one person working the counter. One hour later, it was my turn only to find out that no cargo van was available. The person working the counter got the manager to come to assist. I was told no cargo van was available and that I cold get the next size up which did not have a ramp, but I would have to pay the increased mileage rate. I was in a bind and needed the vehicle, so I had to take the next size up. Do you know how hard it is to lift a piano into the back of a truck? I then told the manager that only one person was working the counter, with the line of waiting customers was out to the door. He then spoke up and asked if he could help the next person in line. Extremely poor service and why should I have to pay extra for something that was not my fault. I am not just a very unhappy camper, but an extremely dissatisfied customer.

Rating:

2.0

The new management and his new team are not well trained or friendly. I have used this location several times since moving to the area and it went down hill quick with the new management and team. I will not be using them again.

Rating:

2.0

The management and his staff were slow untrained and not customer service oriented. I will not be using them again.

Rating:

5.0

I would improve nothing. Service was fast and friendly and all was taken care of to get me on the road safely.

Rating:

5.0

No comments excellent customer service thank you

Rating:

5.0

Have more personnel. Too many customers for the limited staff, that, was working hard and pleasant.

Rating:

3.0

Who the duck ralks about U-Haul a

Rating:

4.0

Everything was great. The only problem I had was there weren't enough employees the day I picked up my truck and we waited in the child wind for awhile. Other than that, the place is absolutely excellent. I would send anyone there

Rating:

5.0

Staff was knowledgeable & new staff learning truck pick up was enthusiastic about helping out. Positive employees are always a significant assett.

Rating:

5.0

More than one person on the counter on a Saturday morning

Rating:

3.0

They needed more staff for the morning rush. It took an hour for me to get my rental. The rental they originally gave me wasn't on the lot. So they had to redo my contract. In the middle of trying to help a ton of other customers. The employees were very apologetic and friendly throughout the process

Rating:

5.0

We use this location any time we need to move items larger than our vehicles can do. And we have moved several times using I haul equipment

Rating:

5.0

Great.

Rating:

5.0

Everything good no problems

Rating:

4.0

maintain your courteous and prompt customer service and perhaps add to inquire if there is any thing else that the customer would like addressed. otherwise keep doing what you're doing

Rating:

3.0

Very understaffed. This location needs more service desks. The line was very long and the poor employees were running all over the place trying to keep up.

Rating:

5.0

Nothing, keep up the great service. The young lady who handled my check out was very freindly and welcoming. 5 star service! I will return for my next move.

Rating:

1.0

The older male employee with crazy hair and a bald spot was a total A**hole when I asked for some X stickers for all the beat up and scratched spots all over the truck. The counter marked the truck as full but it had only 3/4 tank. 2nd bad experience at this location. Not going to return. Guy in front of me said every time he goes there, the employees have an attitude. The guy who got the truck for me took his sweet ass time and was on his phone as he walked super slow to get the truck.

Rating:

5.0

Cut down on the waiting time to get a rental

Rating:

5.0

Attention and professionalism

Rating:

5.0

Excelant service quick and very profesional great price clean service.

Rating:

1.0

I was quoted a 2 day charge to rent a utility trailer. I was charged for three days after I returned the trailer as planned.

Rating:

3.0

There was decent signage at one end of the lot but no signage at the other end of the lot for the proper drop off location.

Rating:

3.0

Wi Fi poor and slow for checking equipment in.

Rating:

2.0

Better customer service, one service rep behind the counter & 7 customers waiting in line for their turn. I waited +37 minutes for my turn for pick up & the same when I returned the truck.

Rating:

1.0

1 or 2 people working there.and just a few customers,I went there the day before to secure the vehicle, both times it was almost a half hour to do anything, the gal was very pleasant but I mean she was dumb. Couldnt get anything right, names numbers everything . It took forever to pick up the van and we were almost the only ones there. Total lack of service, sorry.( the truck was good though).

Rating:

5.0

No complaints.

Rating:

5.0

My experience was beyond good! including the wonderful drivers who picked up and dropped off..

Rating:

5.0

Super friendly employees! They look at you from the moment you arrive letting you know they will be with u in a moment! They are fast and friendly! I will def come back in the future even if it means more miles for me! This people deserve a raise!

Rating:

4.0

Instead of just marking the amount of fuel (in the office) for the truck being picked up, the staff should check the actual gauge along with the client and then mark the form. Trusting staff that they knew the amount of fuel in the truck, as the client, I forgot to check it against what was marked on the form before leaving. When I realized the form was incorrect, my informing staff of this was not accepted. I had to fill the tank A lesson learned.

Rating:

5.0

Storage locker was perfect. We stored there for 1.5 years, hands off and everything was just as we left it. Not even any dust.

Rating:

5.0

Fix restroom door so it unlocks with security access card. Fix water fountain inside storage area.

Rating:

5.0

Very quick good service an a great staff thank you

Rating:

5.0

There was a delay in receiving the final bill, it took 3 days to post even though the EPA donation posted immediately. It would've been nice to have both at once, but it's not something that would prevent me from using the location /service again in the future. Everyone was super helpful and friendly :)

Rating:

5.0

QUITE PLEASED WITH U HAUL WILL USE AGAIN

Rating:

1.0

Poop

Rating:

5.0

Only thing i noticed was The alignment on the truck was pulling left since i picked truck up but didn't think anything of it til i traveled 1400 miles having to hold the wheel straight..

Rating:

5.0

Not sure

Rating:

5.0

Great service

Rating:

4.0

Have more employees working. The two visits i made there i waited 30 mins to an hour. For such a large business with lots of services there were not a lot of people at the counter. At one point there were 10 people in line with one person working the counter.

Rating:

4.0

The porters have been courteous overall.

Rating:

4.0

This was a back up drop off as the original location refused to accept the equipment due to space issues. Not sure why that was my problem and the attendant was almost belligerent tell me to take it to another location. A second point to make is I had a reservation for storage that the location did not have and my moving help was a no show

Rating:

1.0

I'm still being charged for the storage rental and have to keep calling each month to get the amount refunded. Takes a lot of time and the people handling the calls are rude like I'm putting them out.

Rating:

5.0

I was told I would get a receipt emailed but never received it. You returned equipment guys were great!

Rating:

4.0

During initial reservation applied coupon for first months rent free. As shipping progressed had to constantly call to resolve issue of free rent not being applied when I received periodic invoices. Other than that move when as planned. Mike

Rating:

1.0

2 weeks prior to this last reservation I had a terrible experience with this location as no employees at this location were wearing masks or if they were they were wearing them incorrectly. This reservation was made after a person in my party was treated poorly at this location the same day, so I instead got a reservation for the mobile pick up option that is the most useless thing in the world. I had to wait 30 minutes to get a truck that was not cleaned. I was told by one of the employees in the lot that the truck I was getting was supposed to be removed from service because they had to bomb the truck for bugs. This location is the absolute worst U-Haul location and I will never use U-Haul as a service again. I will pay additional to deal with one of your competitors. We're in the middle of the pandemic and apparently the company does not care about the safety of its patrons let alone its employees. It is an absolute disgrace. I will confirm that I will FOREVER utilize another company even if it cost me 100 times more money to avoid your company and I will ensure that everyone I know will know about my multiple bad experiences with your location and employees with attitudes.

Rating:

2.0

I dropped off my uhaul March 14th and put the key in the box. I called today because I hadn't heard from uhaul and was advised they don't have a contract with me it was cancelled. I'm a bit confused where is the 26 uhaul?

Rating:

4.0

Thought I told the agent I wanted an open utility trailer, it was ok with what I got a closed one I was able to move my refrigerator and other items ok with what I was given

Rating:

5.0

The container arrived at noon on Thursday; I spent the afternoon unloading it. On Friday I called them that it was ready to go; they could pick it up whenever! The gal said it would be Sunday before they could get to it. She said they would call on Saturday to arrange a pick-up time. I got no call on Saturday, so on Sunday, I assumed they were not picking it up. I took the garbage cans to the curb for Monday pick-up and no more then 30 minutes later, I took more garbage out and the ubox was gone. No phone call, no knock on the door that they were taking it...nothing! It was just gone! Since we live in farming country, my husband commented that anyone with a forklift could have picked it up. So then I was scared! I called Uhaul(spent 30 minutes on hold) just to find out that it was indeed Uhaul that picked it up. But I mean a simple phone call or a knock on the door to tell me they were there to get it, would have been courteous. Everything went so smoothly all the way from Palm Bay, FL to Cassville, WI; we were so pleased! So to have something like that happen, just ruined the perfect record!

Rating:

1.0

Somehow, from my original order for 5 hours it got charged for three days. I then tried to reach out to the office location I rented it from but couldn't get a hold of them after 15 minutes of waiting so I Then reached out to the chat program and the person I spoke with on Wednesday was very nice and tried to reach out to the general manager but wasn't able to and said it would get handled in 1-3 days. I think reached out on Thursday thinking I should have a refund by then considering this rental was from Sunday afternoon to Sunday day night, this chat rep said the same thing and said it should be handled soon, even when I tried to speak with them about how I thought it was odd that a trailer was dropped off in the middle of their trailer lot but still hadn't been checked in since Sunday he just said essentially “ someone will get to it” it's now Saturday night and I still don't have my money back. I would like a call from a manager or corporate as soon as possible

Rating:

1.0

Fuel line was way off and when I returned the truck at more than past the fuel line I was still charged $17 for 4 gal of fuel. Called customer service but waited on hold for over an hour and no answer...ugh!

Rating:

5.0

Truthfully, I really can't think of anything you can improve! Everyone was friendly and professional. The prices were reasonable and the place was clean and neat. I've been renting trailers and a truck or two since this UHaul opened. I've never had a bad experience.

Rating:

5.0

Even though I needed roadside assistance my experience was very positive

Rating:

3.0

Charged me for 13 more miles at .79 a mile and gas was not half full when started trip. Probably only over charged about $15-20 over all. Need to have more than one worker helping customers first thing Sunday morning to cut down the nearly 1 1/4 hour wait in line time.

Rating:

5.0

Way TOO MANY shipping blankets, only used half of what we in the U-box and took up important space.

Rating:

1.0

When a rental reservation is held with a specific credit card it should be used to finalize payment at pickup. NO MATTER WHO THE HELL IS PICKING IT UP if that person is the one renting the DAMN TRUCK !! PICK UP THE DAMN PHONE and VERIFY the Card Holder you took the Card information from to RESERVE THE TRUCK TO START WITH ! Don't RECHARGE on a DIFFERENT CARD of the person picking up the damn Equipment !! What kind of IGNORANT BUSINESS PRACTICE did this IDIOCY Derive from !! The person picking up the equipment MAY NOT HAVE A DAMN CC !!!!!!! What the HELL is WRONG with you ??!!!!

Rating:

5.0

everything is great at this facil

Rating:

1.0

Not double charge my card for 2 days when I only used one, not charge me for an expensive insurance option when I only chose the basic one, and not charge me for using 63 miles when I only used 28. Luckily I took a picture.

Rating:

1.0

Extremely poor customer service. Training in account and or conflict resolution is paramount. Corrective Follow-through with Management is appalling.

Rating:

5.0

Howard and Dawn were absolutely amazing! They went out of their way to help me resolve several issues I was kleft with after hiring (UN) professional movers. I would recommend this storage and rental facility 10/10 times.

Rating:

4.0

No problems. I would store here again in the future if needed.

Rating:

5.0

Very happy with U haul storage Would recommend to my family and friends Thank you !!!

Rating:

3.0

Access code wasn't working

Rating:

3.0

Provide better customer education/understanding of product and service.

Rating:

3.0

The unit had no lock and I was advised of wrong times to access the drive up bay, so while already having a stressful day and putting everything myself & 2 small kids own I’m storage myself, I had a tall man with a mustache rush me out. Anytime I’m there although other people’s children are being loud leaving food behind , he finds something to say to my 11 year old daughter. Please watch the camera footage for more details if needed. The one employee is making my experience uncomfortable.

Rating:

2.0

i checked out online with confirmation because the line was all the way out the door. later a confirmed e-mail so i thought all was ok. NOT i got a late letter with a fee and 2 phone calls to resolve this issue got me no where. the 3rd call finally i hope solve this issue.......

Rating:

5.0

Anthony was so pleasant a d helpful to me. He went out of his way to help me find a close convenient space so that I would not have to walk too far. He also helped me to my car with my packages. Highly recommend this facility.

Rating:

5.0

The gentleman that helped us was outstanding!!!

Rating:

5.0

It was a pleasure to do business with U Haul.

Rating:

4.0

One area of improvement for this facility would be shortening the wait time for customers, both in-person at the office and when calling the office on the phone.

Rating:

5.0

Manager, Angel Vega did an excellent job in determining what would work best for my move. He was professional, and also seamed sincerely interested in solving my moving needs....very different from the 4 other storage places I visited that day. I was also impressed with the layout of the U-haul storage facility. The loading bay with carts and sliding automatic doors make the moving easier. Thank you, Angel!

Rating:

4.0

I think your prices where to high compared to other storages and some of them are to small for the price you charge.

Rating:

1.0

Leak in roof above our unit resulted in water damage and mold in half our belongings. Building maintenance needs to be evaluated. Noticeable water stains in ceiling throughout.

Rating:

4.0

The latch on my unit needs to be fixed. It was a fight every time to lock it.

Rating:

2.0

Felt very unsafe as the transaction proceeded and after leaving items in storage.

Rating:

1.0

The plywood floor allowed ground water to seep up into the unit and ruin boxes and irreplaceable books. Trucks were parked in front of unit a few feet from the door making it very difficult to get items in and out if not impossible. Emptied unit over Labor Day weekend and did not receive refund.

Rating:

5.0

The guy Anthony was very very polite and considerate.

Rating:

4.0

Claim submitted for water damage. U-Haul assigned me a storage space that was directly over an open water drain. To make matters worse the floor was wood which absorbed the moisture from below. Even the addition of a dry rid bucket at the beginning of the storage period did not prevent the damage.

Rating:

1.0

Too expensive and unreasonable late fees avoid at all cost

Rating:

5.0

Great location. Staff was very competent. Would use this facility Agsin.

Rating:

5.0

Great place

Rating:

4.0

Helpful and friendly staff

Rating:

3.0

Customer Service is terrible. Obvious staff believes customers are there to interrupt the their socializing and whatever other tasks they find more important.

Rating:

5.0

I only ever had one complaint the entire time I had this storage unit. Regarding this complaint, it was taken care of promptly. I emailed in, received a call first thing next morning and my issue was promptly taken care of. The GM (I don’t remember her name) was very helpful and amazing. Always smiling, always doing something Productive whether helping a customer or employee. Overall amazing experience.

Rating:

5.0

We had no problems with this facility. I will definitely recommend this place to my family and friends. Thank you very much.

Rating:

3.0

Couldn't access storage unit after hours, even though I had the 24 hour access card, Office personnel had multiple issues with computer operations.

Rating:

4.0

The alarm went off the first day but hopefully that won’t happen again.

Rating:

5.0

Very helpful when you need storage.

Rating:

5.0

Thanks again for your help

Rating:

3.0

Since I didn't stay the whole month of June, I should've received some of my money back. If I've known this, I wouldn't have paid.

Rating:

5.0

Your two staff people were very helpful friendly and efficient. It was a pleasure to open up

Rating:

3.0

I have been trying for over a week to get in touch with the storage unit site for an overpayment refund on my rent and can’t get anyone. Very frustrating and disappointing!

Rating:

5.0

Thank you excellent service . nice staff

Rating:

5.0

Satisfy

Rating:

5.0

It's a beautiful place and affordable. I'm very happy.

Rating:

3.0

The waiting time to speak to an employee in the office is excessive.

Rating:

3.0

Very Friendly staff went above and beyond to satisfy all of my concerns my exit from the facility was very smooth would recommend to my friends and family

Rating:

4.0

Nice experience, good people

Rating:

5.0

Great help! Immaculate facility. Thank you!

Rating:

5.0

Always a great experience with storage & truck rentals, whether it be around the corner or 1200 miles away. Veterans & Seniors should receive at least 20 percent discount, if promised,

Rating:

5.0

I would recommend uhal to everyone they're there to help you with all your needs a great place for business 5 🌟's

Rating:

5.0

The staff is knowledgeable, helpful, and personable.

Rating:

5.0

Thanks for the excellent and courteous service. To complete my move from Fleming Island to Vero Beach, FL; I rented three 12’ trailers, three storage units, and a 26’ box truck. Everyone was great! TY

Rating:

1.0

Worst management I’ve ever seen. Very scummy, Would HIGHLY NOT recommend to friends or family or anyone at that. Not all locations are bad only the one on Palm Bay road and Babcock Was horrible

Rating:

4.0

Thanks!😁

Rating:

5.0

Clean, easy access, carts are readily available and in great condition. The parking areas and drive in loading area were excellent! Very happy with this facility!

Rating:

5.0

all went well

Rating:

5.0

Very pleased with facility and service

Rating:

5.0

other than a few small issues with the van I rented every thing went very well including the owner in Knoxville Tennessee coming to pick me up. Thank You for a good experience .

Rating:

5.0

The young man that attended to me was an exceptional employee. He knew what he was doing and.did.it very well

Rating:

4.0

Had trouble with first unit then I asked for a better one and they did provide one .

Rating:

5.0

None

Rating:

5.0

Great service

Rating:

5.0

Awesome storage facility

Rating:

5.0

Mike the store manager was very helpful and understanding. Would recommend to anyone

Rating:

3.0

I had my storage rent upped two times in 10 months. I believe that if you are promised a amount it can not increase whenever they want more money.

Rating:

5.0

Great

Rating:

3.0

the staff here really needs help,they cannot keep up with the few people they have although they are doin their best

Rating:

5.0

Very friendly and helpful staff at this location.

Rating:

5.0

They took great care of me and my needs

Rating:

5.0

Wonderful service from Stacey and everyone. I felt comfortable dealing with them. Stacey walked me through everything. Thanks to the whole crew! Cameron was great too!

Rating:

3.0

I understand you're running a business but it's too expensive you don't get prorate for moving out early I paid 200 not fair need to work with customers. Because dont have the money always it's not e

Rating:

5.0

The folks at this location were very helpful, friendly, and professional. Everything you want in a business.

Rating:

5.0

It was my first time taking out storage and renting from there, but the staff made it easy and answered all my questions. Great Job Great Place!!

Rating:

5.0

excellent service

Rating:

4.0

During my needy moments and the changes that occurred regarding the moves I've had to make, the staff at Uhaul were very accommodating and gave me good advice in making good decisions for storage.

Rating:

5.0

nice people to work with

Rating:

1.0

The manager is constantly stoned and on some kind of drug and the employees need to be drug tested immediately. They are lazy and aren’t helpful at all. I rented a unit and got no instructions

Rating:

5.0

Would recommend Uhaul

Rating:

5.0

Friendly and good info, beautiful facility! Love your recycle corner, got a much needed washer. Would like to see whatever is not taken if still usable donated to habitat restore or nana's house. Ty

Rating:

5.0

Well worth it. Was here here for over a year, excellent secure storage.

Rating:

5.0

Very helpful locating item left in truck cab. Also patient and helpful in understanding storage unit procedures.

Rating:

5.0

Everything was great!! She was helpful and informative with everything. Will use again if needed

Rating:

3.0

Na

Rating:

4.0

I like the variety of options for moving and storing my possessions. It was fairly easy to get what I needed.

Rating:

4.0

Second year using the storage for college during the summer. Staff has all been very nice.

Rating:

1.0

Management is bad at this location. Very unorganized.

Rating:

1.0

Roaches

Rating:

2.0

No lights!!!

Rating:

5.0

Very professional and cheaper than the “other guy”.

Rating:

4.0

The you lady in Melbourne store Sara was bee kind and professional. The you lady in palmbay at the storage unit place was nice and even stayed after hours to make sure I had access.

Rating:

5.0

Excellent place for storage With all facilities

Rating:

5.0

Everyone is courteous and respectful, great team

Rating:

5.0

Staff, especially Elizabeth, has been genuinely kind and accommodating during my current circumstances and time of need.

Rating:

5.0

I want to say I was very un happy with your UBox deportment.. i would never use again. IF it was not for Elizabeth Long and Nicole Jones's I probably would have not have been with UHaul at all .

Rating:

4.0

Had some issues with my paperwork so instead of turning me away they handled everything. Got my truck returned and got a storage unit.

Rating:

5.0

The people at the storage facility are friendly and helpful

Rating:

5.0

Very pleased with all the services. Nice to work with.

Rating:

5.0

The staff was very helpful in explaining everything in detail and I felt confident that my items were stored safely and securely.

Rating:

3.0

Average

Rating:

3.0

Please note my bearer has the pad lock for our recent use of your facility. The front desk employees are very professional, but the monthly charges fluctuates too much. Thanks Ronald

Rating:

4.0

Hold it down for Mary. I’m going there right now in the back room, possibly working on other things and there would be a long line out front. The lights were damaged from a hurricane When I moved in,

Rating:

5.0

na

Rating:

1.0

Nobody will answer phone. Trying to make arrangements to get pods delivered. Spent over 5 hours on hold then Gabriel told my wife that I had to call back because contract is in my name even though I w

Rating:

4.0

The driver was very friendly and professional

Rating:

5.0

Overall I had a very easy and pleasant experience with the Uhaul facility. I will definitely reserve with them again.

Rating:

2.0

Extremely long waits to chk out Also did not have a size I reserved now have a larger size with a discount. Frustrating. Cockroaches in the isles of the storage area in climate controlled section.

Rating:

5.0

I appreciate the help that I was given customer service is excellent especially the manager Mr Michael for assisted me from the Palm Bay office thank you I truly appreciate it

Rating:

4.0

Only issue didn't know i couldn't get in on Sunday after 5pm

Rating:

5.0

Efficient and friendly staff.

Rating:

1.0

I reserved a storage unit in an air conditioner area. Two days later I was told that the unit was not available and the don’t know why...... Because this was somewhat an emergency situation I had no

Rating:

4.0

NA.

Rating:

5.0

😀

Rating:

3.0

Your fees were concerning, each month seemed to be different amount, even with the late payment, which in and of itself was too high. There were no advanced warning of any increase. Service was great

Rating:

5.0

I had a pleasant experience and couldn’t have been happier.

Rating:

5.0

Michael and his assistant Elizabeth were absolutely the best. They were organized, professional and executed the rental experience with ease. Every part of the experience was explained in detail.

Rating:

5.0

Very friendly and easy to use web page.

Rating:

3.0

I wouldnt use this facility again because the staff was rude. I liked the gentleman who signed us up for the truck and unit, but everyone I dealt with after that was difficult to deal with.

Rating:

5.0

Excellent costumer service nice and clear no hidden info

Rating:

5.0

Excellent customer service! I was able to rent a unit in 15 minutes. Just before store closing.

Rating:

3.0

To pay extra for coming in after hours is not correct. Most people work 9-5 and then go home first to their families. I would want to come after dinner and once my family is safe at home.

Rating:

2.0

Not a good experience at all

Rating:

1.0

Your employees were rude and disrespectful

Rating:

5.0

Kept in contact with me at all times regarding delivery and time of arrival. The employee who delivered my Ubox was friendly and very efficient!

Rating:

5.0

Friendly and honest, they made a stressful time a lot easier

Rating:

5.0

Great customer services.

Rating:

5.0

Excellent facility and staff.

Rating:

5.0

Z

Rating:

5.0

Very good service.

Rating:

2.0

That day I came to the store I was polity treated by the two white women, they were very prejudice to most me, I will not recommend my friends

Rating:

1.0

Storage was very disappointing bugs dead every where . I was constantly harassed by the staff & staff also allowed someone inside of my unit that was not on any documentation at all and I was robbed !

Rating:

4.0

No comment

Rating:

4.0

No comment

Rating:

4.0

I moved 4 Uboxes and stored them for 4 months. The overall experience was better than expected - however, communication between office staff and WH personnel was LACKING. Even after confirmations.

Rating:

5.0

Excellent service. I will share my positive experience with others. Thanks, F.Thayer

Rating:

5.0

i've had good service each time that I've rented a trailer or storage unit.

Rating:

1.0

As a touring bicyclist (8000 miles this year) I was considered a vagrant here charged with eviction. I will never use U-Haul again. This was the worst experience of my life.

Rating:

5.0

N/A

Rating:

5.0

Smooth service provided from CT to FL and excellent MOVING HELP from Palm Bay to Vero...........THANKS!

Rating:

5.0

Had a wonderful year

Rating:

5.0

Staff was excellent especially Keli

Rating:

4.0

thing was that I got overcharged for box delivery the movers came, picked up box from uhaul, delivered it to my house, loaded it and dropped it back off to uhaul but Mike took care of me with np's.

Rating:

5.0

It was a great experience working with you guys,you guys are awesome

Rating:

2.0

Customer service was terrible. So many things wrong on my account. Went back in to fix it and employee was rude. They made the mistakes not paying attention.

Rating:

1.0

Very expensive for the space rented. NO PEST CONTROL. Found roaches in my unit and in the boxes I had stored there. Staff told me if I had a complaint about pest control to call corporate offices.

Rating:

5.0

Great experience

Rating:

4.0

Great experience. Nice staff.

Rating:

5.0

Move from California to Florida was great with UHAUL

Rating:

5.0

I still have one more unit its not going anywhere yet.

Rating:

5.0

The young man (I’m sorry but I didn’t catch his name) was very helpful, polite, and knowledgeable. Got everything done quite quickly.

Rating:

5.0

Great people/Great customer service! Thanks!

Rating:

5.0

It would be appreciated if the charges were prorated. I paid for my last month in full but was able to move stuff to a Ubox after a couple of weeks. I was told I would not be credited for unused wee

Rating:

5.0

Having to put my moms things in storage after her passing was hard, the staff at the Babcock Rd ( Melbourne, Fl) was great to me in every way. Thank you for a great facility

Rating:

2.0

I vacated the unit on 8/31/2018 but am being dunned for a September payment. The unit was empty on September 1. I have sent emails to Mike Hovencamp and Evan Harris at the facility but get no respons

Rating:

5.0

Would definitely use the storage facilities again.

Rating:

4.0

Hall was needing better lighting Isles should reflect unit numbers

Rating:

4.0

Great job

Rating:

5.0

Very pleased

Rating:

3.0

While they are nice. I dont understand where a 19.95 truck rental with 12 miles on the truck turned into $52 and change... even the receipt doesn't make sense... at all. I wont be renting again.

Rating:

5.0

Excellent service

Rating:

5.0

Your staff members were very professional and attentive and the customer service exceeded my expectations. I am glad my daughter referred me to you.

Rating:

1.0

I rented a uhaul truck for in town and onky drive about 20 miles and they charged me 150$ for an in town truck when i asked them to fix it they said they couldnt and i had to call corporate so i did.

Rating:

4.0

Great Customer Service! Clean storage units!

Rating:

1.0

The manager lied about the lighting. He stated several of the aisles were well lit and there were no lights at all and required a flashlight. Also he was on his phone for much of the convo and rude

Rating:

2.0

The facility was understaffed, We had to wait for a significant amount of time before speaking with anyone. The card reader didn't work. Rented me a trailer with a flat tire then told me call 1-800

Rating:

5.0

We were so pleased and greatful for all the guidance and assistance we recieved

Rating:

1.0

Terrible management. Terrible staff. Misplaced our items and didn't care.

Rating:

1.0

OVERCHARGED FOR FUEL CHARGED > $100.OO FOR "TURNING IN LATE" EVEN THOUGH i WAS ON THE PROPERTY UNLOADING (waiting for u haul recommended workers to help!) Money over service!

Rating:

4.0

Kelli was very helpful.

Rating:

3.0

UHaul in Palm Bay needs many more employees. The wait for service is too long and the employees do not acknowledge you as they are focused on the customer they are dealing with. Hire more people!

Rating:

5.0

the only complaint that I would have is not enough staff in the office.

Rating:

5.0

Good services

Rating:

3.0

I wouldn't recommend it because it's truly expensive I had a storage a little bigger than the one that I have with you guys and I paid way less than what I pay there

Rating:

4.0

I came the day after I did my contract they told me to come back to office have them take there locks off the doors. I did that and he went with me and card would not work. Come to find out I was anoy