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Jeffrey KCustomer Reviews for U-Haul Moving & Storage of Palm Bay
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Amina was very helpful
Reeve SNo Ac at location. Missing the trailer that was reserved. Took over an hour to pick up trailer. They told me to call other uhual and see if they had the trailer we needed.
JUSTIN YStaff is very friendly and knowledgeable
SHELBY DProper maintenance on your equipment will go a long way for better reviews. After the initial truck rental was changed to a new truck due to the AC not working, the other truck assigned to the contract had issues with the AC throughout the 800+ plus miles I drove from Florida to Tennessee, not to mention it was 90+ that day. The young lady at the drop off location was going to see if something could be done, but nothing was done. I believe compensation would have gone a long way to keep me as a customer of your business. The people at your locations were great, but you really need to keep your equipment/trucks in working order. Thank you, Chris
Christopher TWhen I first needed a storage unit they were all like cool no problem. But up to 6 weeks I was calling to pay for the unit and no one bothered to call me back. They just put there lock on it and never communicated anything with me. All the employees there seem to be friends working together and that's not good for business.
MICHAEL M | Overall ExperienceMany problems
LESTER SCustomer service was welcoming and efficient
James CThe best of the best I’m customer for more 8 years nothing wrong in the storage thanks for the service
Masseline M | Overall ExperienceReally appreciate the quick in and out using the early check in and confirmation on location pickup
Ben VAlthough everything was clean, we had a serious issue with the truck upon putting it in reverse. After the gears switched into reverse the truck suddenly began to slow in gear and would not move. I was in the middle of the road and had to turn it off, restart it, put it in drive gear and try to reverse again. This also was challenging to a neighbor who was delayed in getting to the hospital via ambulance because the truck was blocking the street and the ambulance driver had to wait for me to be able to move. The employee who checked the truck in told me that I would not be charged and named what he thought had mechanically happened. However, I see there was no adjustment to my bill. I gave the above average rating because everything else was good.
KImberly RI dropped the trailer off the same day, Monday 6/16, and I was told I would be emailed a receipt. I called the location everyday, and could never get through. I called customer service everyday, and was told I would get the receipt that day. Finally, on Thursday, I received my receipt, and I was charged two additional days and insurance totaling $60. I called the Palm Bay location, and was put on hold for 45 minutes before they transferred me without notice to another number. I still have no resolution. I'm owed $60
GUY SThe service was awesome!
Karen L1 I was told to just "go find the van somewhere by the propane or front". It rained heavily and the lot had 3-4 inch puddles that soaked my shoes as I waded thru the lot and tried to find the truck. The truck I was assigned wasnt even there. After 20 minutes of searching, I came back and they gave me a new key and said "I know this truc is definitely in the low lane". Why didnt we just start with that instead of sending me on a fool's errand and getting my shoes soaked??? They wasted time and I had an extremely unpleasant experience soaked to my ankle in rainwater. 2) The mileage allowance and policy was not made clear - a worker should explicitly point out and tell me the allowed miles and what the charge would have been if it was exceeded. I was simply told to refill gas, there was nothing mentioned about mileage. The whopping extra charge of $94 the next day was ludicrous. I will never, ever be using Uhaul again. Ive used most companies (Penske, Budget, locals) and have NEVER had such abysmal treatment and lack of communication. Do yourself a favor and go anywhere but Uhaul.
DAN NService at this location was VERY slow yesterday. Also, one of the middle-aged male employees spoke very inappropriately of another employee. Then when I returned the trailer, he was very rude/disrespectful to me.
GEORGE HThanks
Wayne BA breeze for trailer rentals.
ROBERTO RYou guys are WAY behind PODS. In particular, your reservation management is atrocious. I had three reservations either automatically cancelled or cancelled by incompetent employees. After literally hours of trying to get my cancelled reservation back, I went to the U-Haul center in Palm Bay yesterday and was treated horribly. When, the day prior, I had requested the box to be ready at 11:00 am yesterday, nothing was done when we arrived closer to noon. After numerous requests to the staff, they finally brought out our UBoxes after 1 1/2 hours of waiting. Of course, I then got yet another notice of pending cancellation of my shipment reservation (from FL to VT). My wife and I gave up. We pulled the few things we had been loading in the UBox and cancelled (ourselves this time) our shipping reservation because we cannot trust your organization to handle a shipping reservation. All-in-all, a terrible experience. I’ll be sure to let my friends know to avoid this service.
BLAISE HThis is THE dirtiest , expensive & non security place I e ever had to deal with. The carts for moving your things do not roll correctly, no cameras in the loading zone, it was filthy with peoples discarded items in a corner. I would NOT recommend this location!
deanna c | Online Move InThis is THE dirtiest & non security storage place I have ever been to. Over priced & filthy.
DEANNA CTruck look like it was rented for a long haul love bugs all over the windshield I had to clean the windshield. There was only a quarter tank of fuel and the cab was dirty. Every time I’ve rented something from this location always have a 20 minute of more weight have a line of customers nobody to help them.
MARK PFast and easy
MATTHEW SChaos when returning trailer only two people working. Now my bill is screwed up. Fix my bill!
Ed HI always find it interesting when a customer like myself walks in the door to find employees chatting away and making me wait. After their conversation, they finally sent someone to the counter to help me. I'm glad they made the time. With that said, I thought the prices was fair and the truck I rented was excellent.... Customer service in Palm Bay could use an upgrade.
DANIEL GDefinitely recommend over any other moving box options.
EILEEN HThe facility has an express drive up location outside. This is excellent. Nothing needs to change.
Joe AFix the equipment and better customer service from manager.
DAMIEN DI returned my the van on 05/27/205@4:30 pm and didn’t get my final receipt until 05/28/2025.
URIAH PCheck out. Worker for got to check out my return and I was charged 2 extra days. This has happened twice with U-Haul in Brevard County
CEZAR GFantastic staff! Really easy process to return the truck and get everything sorted out.
ALLISON WNot much to improve on . Had a great crew from Palm Bay FL. Unfortunately one of the all women team got hurt pretty bad loading containers. She was excellent at her job. Her name was Beth and I hope she is healing up. The crew from Asheville ,N.C.was equally impressive
Denis VGabriel was extremely knowledgable and helpful. He understood my needs and put together a combination of reservations and equipment that meshed with my schedule. Six stars to this young man for making my move so much easier and best of all stress free. Truly an asset to your operation.
COREY S | First ImpressionsGreat customer service and friendly people
Michael VRic-was excellent Jeremiah also
rosie s | First ImpressionsTurning in the trailer was quick, the guys I dealt with were friendly and helpful.
JAMES MI'm done with Uhaul, I have had trailer/tire issues every time I rent several times a year..this last event th e trailer event caused me to have to get off highway and swap trailers, this caused to miss my event and get. penalized by the hotel for not being able to show up. I should not be charged..I haven't heard from Manager yet
Robert MRepresentative was great. Very helpful and friendly.
ERIKA EI canceled the unit before I moved in.
RICHARD D | Overall ExperienceThis appears to be a very busy location. I voiced my feedback with Rick, about one of young employees not giving me the information I needed. There a blonde girl who is pregnant who sits in the office in the afternoon who is a bit rude and showed no interest in assisting customers..
JOSEPH RI was treated very well from Canada to Palm Bay. I have no complaints. Thank you for your service. I truly appreciate and will recommend U-Haul to others. 5 STARS!!
ASTLEY BTold them thousand of times to where to place the container and that I will be outside the country unreachable and they kept telling me you have to answer phone or you may be charged more.. it is ridiculous
TAOUFIK BQuicker service.
GEORGE SThe Palm Bay location is absolutely the worst run business I’ve ever had the displeasure to work with. One person working computers, have to wait 45 minutes even when I was early for my appointment. 25 other employees walking around smoking cigarettes and not acknowledging customers. I had to ask 3 times after I had my paperwork for someone to help point me to the trailer I rented. Then the trailer lights didn’t work. But before we figured that out I “needed to go back inside to buy and adaptor” which was another 30 minute wait in the line. I asked for blankets, none provided had to go back and get them. I could continue but I think my point has been made.
RYAN AI was told that my rate would be adjusted to one day if I only used it for one day when I made my reservation I reserved a 10' van and got a 15' van which exceeded my needs. The uhaul app was not explained nor did I realize that when I turned it in to use the app I needed pics of the odometer etc so I did an after hours drop off. The drop off location did not inform me of the 20 fee for tjem to do the check in ..they just rold me dont worry we will take care of it quicker than If I use the app. When I picked up the rental the owner general manager elesia helped a customer who wasnt in line solely because he had 1 item while the rest of us had already been waiting. I made comment about it and said that was just plain wrong and when it was my turn she had attitude and was a bit rude towards me.
Stephanie MChecked my trailer in day early n manager charged me extra 3 days rental because employee forgot check it it when he told me all good after corporate office emailed her and told her fix it Brandy incompetent manager disgrace to U Haul tradition customer satisfaction went against corporate advise
DANIEL MUhaul rented us a well maintained and clean truck.
GARY SThe staff was extremely courteous and friendly especially Elesia Owens. I booked a pick up truck around 30 days before the reservation date at the UHaul site at 438 Harbor City Blvd in Melbourne FL. Unfortunately when I came to pick up the truck the previous renter had not returned it. The customer service representative was kind enough to see if this UHaul location in Palm Bay had a pickup truck which they did and transferred the reservation to this location in Palm Bay. Unfortunately, we needed the truck more hours than available. Elesia Owens suggested I rent a small box truck which I did. She was extremely professional also. Will definitely recommend this location to people.
LORETTA DNothing it was great
John SI have to say this is the second time i used uhaul at this location and was just as pleased as this time as the first. the service was great and did not have to wait picking up nor returning it i would give them a five star rating. thank you all.
GEORGE MLift handle was broken on trailer
CURTIS YYour Great
Robert H | Overall ExperienceExcept for having almost $500 charged to my account instead of just $105 service was much better than in the past. Instead of adjusting my total of $112 to $105 returning $7 I got charged almost 5 times as much as I should have. Fortunately, I used a credit card and it didn't hurt me financially. Still to be seen if I'm refunded almost $400 timely. I have had lots of trouble in the past and I thought things were better but when I saw the mischarges on my account, I remembered why I don't use Uhaul anymore. I wouldn't have but it was an emergency. Services need to be updated and employees or processes need to be updated.
REBECCA DNot enough employees. Sometimes you wait a long time to be taken care of.
ROBERT SSame location as pick up
CLAYTON PFriendly counter and attendants
MARIE TI am not impressed with the U-Haul service U-Haul unfortunately took so much money out of my account
REGINE MI had to leave about $400 worth of my stuff in FL due to the pickup driver showing up 2 hours early and telling me I’d only get 30 minutes to finish. It was very unprofessional and I would greatly appreciate some compensation for the complete inconvenience of the staff.
Jill WFirst, I waited one hour and a half. Second, once the car was loaded on the dolly, I noticed that the driver's lens on the trailer was missing and the mud flap was damaged and pointed that to the attendant, Dean.. He said that it would be quicker to put a new lens in rather than changed the trailer. thirdly, the 2nd day on the road we had a blow out on the passenger's side tire on the trailer. WE waited 90 minutes on the side of the hyway I-95 before a tech came. He repaired the tire. after he left, I noticed that the lens on the same side was gone and that the lens on the driver's side was not working. so we drove 4 hours to a Walmart in Nashville, NC and called for roadside assistance. A Uhaul contractor names Russ came and did a great job repairing both lens. I would appreciate a refund for this dolly. I have been doing this for 7 years, twice a year.
RAYMOND DOutstanding service, kudos to Beth
Artie G | Overall ExperienceThey called me and almost charged me for 1 week because when I delivered the trailers they didn't register it. Then when I called they solved it
RICARDO GProfessional
DONNA PNone
JOSEPH HService was very good , but the trailer I got was due for retirement, I pointed it out to the guys that checked it in and they said it would be looked into.
JOSEPH OThe equipment itself was well maintained and in good form. However, the previous customer did not bother to sweep out the trailer, and it had dirt and a light layer of leaves, grass and twigs. The staff offered to sweep it out.
Clayton AThe air conditioning did not work.
Joshua SCommunication was excellent! Best moving experience and I have moved a lot!
melissa RPick up and drop off went fine.
ROBERT EAdvise each customer to take pictures of the vehicle gauges to prove the mileage and fuel when the truck is returned otherwise the employee word has the final say and the renters word means nothing.
COSIMO SWonderful workers!!!
Alicia K | Overall ExperienceI think maybe more people to assist customers
JAMES RI enjoyed working with your employees
CELESTINE SI unexpectedly needed a U-Haul as I was
KAYLA EThe door is broken. I couldn't get any help. They're just too busy.
Amy B | Overall ExperienceOffice employees are amazing. All staff on hand are great.
Kathy J | First ImpressionsGreat crew we t extra to help me
thomas k | First ImpressionsMy unit was infested with rats. I was not smart enough to get insurance and lost more than half of what I had in storage
Wayland M | Overall ExperienceI had a storage unit at this location.i always pay my bill On time.i recieved a email saying I need to make a profile with my credit or debit card so it can be prepaid. But no business should force customer to do a prepaid Account.just because I choose to paid in person.with Cash or card.doesn't give any company the rights to Force customer to set up prepaid acc.the email says By April 04 there will be an $2.60 added to my monthly Fee.but it I set up a prepaid acc. By April4/25 I won't have to pay the extra increase fee..the fact of the matter is,as a customer I should be the one to deside If I want a prepaid acc.why should I the customer give You access to my debit card so you can take the payment when ever it's due..I shouldn't have to set up A prepaid acc.what matters is that I the is paying my monthly fee on time..why you should care which way I choose to pay my monthly fee.now you loose a valid Customer because you choose to force me to setup Prepaid account.i consider this company a very bad Review.i already move out.keep in mind there is many Other storage company around.
merrick G | Overall ExperiencePlease send any mail to my new address Ronald lafortune 650 east strawbridge Ave #503 Melbourne Fl 32901
Ron L | Overall ExperienceDj Heywood was a great help!
Rich R | First ImpressionsWhen a storage move-out occurs, U-haul needs to do a better/faster job of getting back to the user that the move-out is complete. I had to call three times to be sure my move-out was satisfactory; that I wouldn't be charged an extra month.
Paul B | Overall ExperienceThe storage facility remained clean and cool during the 1 year period my belongings was I'm storage.
MICHELE M | Overall ExperienceGreat customer service!
Ivonne H | Overall ExperienceExcellent experience from the renting process for a uhaul rental down to the storage rental experience. Excellent and friendly staff who communicates effectively etc.
Deshea S | Overall ExperienceI rented a storage unit from this location and everything seemed good at first. The access pads would not work properly to get into storage unit. A staff member tried to help but did not succeed so we could only access during office hours the last month. We moved into a new residence and went to get some necessities from our unit to stay out first night but the only door out code worked at was the restroom. We had to go to Walmart and spend almost 200.00 to get us through our first night at our new home all because U-Haul failed to maintain their system. The employee told us we would receive a credit back for our inconvenience but that never happened. Since our code did not work even with him trying, he gave us his code to access to remove our belongings. Even that code was was an embarrassment to U-Haul if they knew about it. I do not recommend as this facility and its employees are below par and on top of it, they do not keep their word to their customers
jamerson m | Overall ExperienceThere was only one heavy set black girl in office who was always rude and every time we would go in to office she was always feeding her face. Oh and she liked to hang up on people too. The rest of staff was excellent.
Christopher K | Overall ExperienceI appreciate the service
ADA V | Overall ExperienceSeamless and efficient service and experience thank you U-Haul
Paul N | Overall ExperienceStaff very lazy and rude will not use this storage company ever again paid my storage was still locked out staff was rude about opening it when it was clearly paid I removed all my items couldn’t deal with this unprofessional customer service!!!
April W | Overall ExperienceAll of my belongings are water damaged and covered in aunts.
Jacqueline M | Overall ExperienceOver price charging 50 dollars late charge is a bit to much with the economy the way it is should be a bit cheaper
Kenneth O | Overall ExperienceI had a lot of rodent droppings and wet boxes that were closer to the front. Mildew on 4 mattresses
Bobbi I | Overall ExperienceMade to buy a lock when it came with a lock in the unit. Also reserved a 10 foot truck but didn't have anymore and gave me a cargo van instead.
William M | First ImpressionsStaff was extremely helpful, and polite.
Scott W | Overall ExperienceI have never been treated so rudely by employees as I was when I was giving up my rental unit . I will NEVER use or Refer Any one to your company .
jacquelin m | Overall ExperienceSubstantial price increase notification during rental period was a bit questionable and disappointing. Overall OK service.
Amy K | Overall ExperienceEvery one was very nice and polite I had back surgery and they took good care of me
Sharon S | First Impressionshorrible customer service, employees don't care. not helpful. my account was deleted by an employee. now I can not see my invoices, I can not submit a concern or review. Simply horrible.
eddie y | Overall ExperienceI'm looking to relocate to TN and their patience with my storage needs has been so AWESOME! They have gone above and beyond to assist me and I would HIGHLY recommend this company and this location to EVERYONE!!
Janie W | First ImpressionsThis facility is not the same as when I rented there before, it's just dirty, glass left sitting in the loading dock area 3-4 days, the doors to enter are broken and don't open, yet no one thought to put a note on the door, so you unload to find out you can't get in, the answer from the office was just use the front door, staff was mostly helpful, I went to the BRAND new Life storage just down the street, WOW!! what a difference, clean, 1 month free rent and an internet special...no brainer...Janet
Janet A | Overall ExperienceI really have to hand it to Ty. She really understands the role of being an outstanding leader and manager. report with customer situations, and the remarkable ability to just listen to customers as they fo through these: difficult, easy, or simply those just needing extra space. And replies with each response accordingly. I must also sat i apologize fir my inconsistency of grabbing stuff here and there. And not intending to have it appear that i was abusing the kindness given. With the locks being switched out and not unlocked when scheduled. I missed a few additional opportunities. And having been here not that long. The rainy / then sunny days threw me off on scheduling times. I did have additional stuff in the locker and i would cleana it out. But i was also under impression that it was my final visit and i lose whats left. Unfortunate. And the cost ro bring here. Only to lose. And not leave i. Phoenix or sell. Is my fault and again i can only say thank tou TY. for understanding my situation here in palm bay and the infortunate twist and turns it took. But tou have helped me more than anyone in this town and i appreciate it and someday i will repay the favor. And kindness tou share with me and my family. Thak you.
Scott E | Overall ExperienceAn excellent status would have occurred if representative would have assisted with on line reservation. They only stated "reservation only" with out further instructions
John C | First ImpressionsGreat customer service, Andrew was great. All staff that i dealt with were great as well. Very nice and clean facility
James C | Overall ExperienceI selected average because when I was moving in an alarm kept going off and I had to wait to move my belongings inside since the alarm was so loud.
Joshua H | First ImpressionsA storage was put in my name without my knowledge. I used my I.D. for someone who didn't have cash and the facility didn't accept allow pay. I didn't realize the storage was being put in my name. In that instance communication was no addressed or explained well.
Gail T | Overall ExperiencePrice higher than others but clean and easily .
Franklin S | Overall ExperienceThe staff was very helpful to me
Angeles M | Overall ExperienceMy personal item were kept in storage for approximately two years, the people and facilities were great
maria a | Overall ExperienceGreat location and facility
Linda H | Overall ExperienceThe dumpster service was not available to me due to it being to full which was a big inconvenience for me
SHAPORIA S | Overall ExperienceCellular Connectivity or Wifi would be helpful.
Amy W | Overall ExperienceSupervisor is very disrespectful. I booked my truck and trailer two weeks ago and they didn’t have my trailer ready and she screamed at me to go someplace else to pick up the trailer which is very unprofessional. I am writing a report on this matter because I wanted up to stay in a hotel And buy me food. I really need to speak to somebody that’s over to let them know what happened so this matter does not occur again to the next customer.
Sidney B | Overall ExperienceThis is an amazing location, totally clean with very helpful employees.
MIGUEL M | Overall ExperienceThe lady at the desk that checked us in was very helpful and polite
Steve A | First ImpressionsBefore/After hours are very convenient for anyone's schedule that is busy during normal business hours.
LUIS C | Overall ExperienceI called the 833 UHAUL Number to establish a reservation number for a truck and for a storage unit to speed things up when I got to the UHAUL center. When I arrived I advised the attendent that I was there to rent a truck and to the attendant could not find my reservations, even though I had both numbers available for her. She searched and searched through several pages and after about 10 Mins she left and brought the manager back. The manager quickly walked her through the process. She started my process to complete the vehicle rental agreement, then got confused again and had to go and get the manager again. It was obvious that she was not aware of many sections of the form. I was getting frustrated as I arrived early so that I could meet my son to pick up articles for storage. The attendant kept looking at her phone during the transactions and was not familiar with all procedures on the form. When she finally finished the form about 25 mins later she wished me a good day. I reminded her that I also needed a storage unit. Then the process started over to obtain a storage unit. She searched for approximately 8 minutes and once again left to go get the manager. The manager came back and once again showed her where to find the available storage units. She eventually figured out the paperwork for a storage unit. Approximately 45 Mins after arrival, I finally completed the paperwork. She gave me a map of where the storage unit was and copies of my truck paperwork. As My sons house was only 3 mins away, we loaded the truck in about an hour and returned to search for the storage unit. The map was not clear as to exactly where the storage unit was located, so we drove around for a few mins trying to find the unit. Eventually we chased down a worker in the parking lot and he showed us the way to the unit. We unloaded the truck, and came back to the store to buy a lock. Locked up the storage unit and I went to turn in the truck, but of course each attendant was busy with other customers, so I waited approximately 10 mins, then decided to go and pull the truck directly in front of the entrance. At that time a young man came to me and said, are you returning and I said yes please, and he took my keys and told me thank you and advised me that he would send results of his inspection to my email. Calling the 833 UHAUL was easy and simple and the woman gave me reservation numbers for the truck and for the storage unit. Which I took to the store. The process at the store was frustrating and time consuming. I knew that the process would take about 15 to 20 mins to sign for the paperwork etc. But I did not expect to be there for almost an hour. The vehicle was clean and the storage unit was clean. The experience was good other than the attendant not being knowledgeable of the processes which frustrated me. The manager was outstanding and resolved every issue. I will use UHAUL again should I need the service, but hopefully a more speedier process. I would recommend that the attendant put cell phone away when a customer is standing in front of her. Not very professional to keep checking cell phone during process.
Christopher R | First ImpressionsI do believe that you may want to review your app. I have had multiple issues with it this week, from the truck rental to the storage move-out. Thankfully, the staff was excellent and made sure everything was corrected.
Virginia F | Overall ExperienceI was treated poorly from day one to the end of my rental. Most of the employees I encountered at this facility were rude, disrespectful and often they told me outright lies. I wouldn’t come back to this facility if it was free.
Julie B | Overall ExperienceI wasn't happy with the storage rent increase and there needs to be a policy in place, where if a customer pays for a whole month but doesn't use the whole month, the days that weren't used should be refunded when a customer closes out a storage unit.
Ike S | Overall ExperienceMy first experience using a storage unit and I mostly say outstanding. I appreciate the security it was top notch I never felt uncomfortable going to my unit. The cleanness was very good. The office workers was very pleasant and helpful. I will indeed use your facility again and I will recommend your company to my friend and family. Thank for taking great care of my belongings.
Wanda J | Overall ExperienceStorage was good and very conventional f9r my needs
Edwin V | Overall ExperienceThis was my first indoor storage unit The advantage is you are unloading a vehicle without worrying about the weather The slight downside is the distance from our truck and the unit ( but we viewed it as good exercise)
Tony B | Overall ExperienceToo expensive
Bethany S | Overall ExperienceMy problem was the price just kept jumping up about $10 a year. $110-115 a month was too much for a 5x10 unit.
Terry M | Overall ExperienceThe unit I was assigned was rented to someone else and had a lock on it at arrival. I had to follow the employee (who was kind) around to 3 other units to find one available.
Jordan W | First ImpressionsThey were great
Valery S | First ImpressionsGood,good,good
John D | First ImpressionsThe only complaint, my unit was secure, but anyone could walk off the street and into the facility. Also my unit was in the back and I'd often have to organize my stuff, if you were not in the aisle moving around, the lights would turn off and it gets really dark inside the unit. I'd have to walk out of the unit for the lights to turn back on.
Aaron D | Overall ExperienceMy mom recently passed away and I needed to transfer our unit into my name. The two young men that helped me were kind, considerate and offered me their heartfelt condolences during this process. It’s hard enough to process this loss, but their patience and professionalism really helped me to finalize the details of this unforseen change. Thank you both. I wish I remembered your names. Please know I appreciate your kindness.
Angela B | First ImpressionsVery good customer service! This location is very clean and organized.
Donna S | Overall ExperienceStaff is not friendly and very short with you. I rented 2- units for a year. Moves out 2 days after rent was due. They still charged me for full month and would not pro-rate the units. I feel un-valued after a year of doing business. Then I rented a truck that broke down on me the same day. Road side assist was a complete failure Worst moving experience ever
Kevin N | Overall Experienceflooding and hidden fees were crazy...worst expierence ever...never will use uhaull again..
CHRISTINE A | Overall ExperienceStorage is safe and easy to access!
Jose R | Overall ExperienceSafe and clean, excellent place for storage!
Tom B | Overall ExperienceLarge, easy to back in loading/unloading in back. Close to storage unit.
Franklin S | First ImpressionsEveryone was very nice when I decided to take a space because my son just died and I needed to put some of his items in storage that I could sell them but overall your people are very nice
Beverley W | Overall ExperiencePrices continued to increase without notice nor were any attempts made to advise me of this until I opened a bill. Then when I tried to advise that this is not what I signed, I was told to "Suck it up and pay it or we're selling your unit".
ROBERT H | Overall ExperienceThe moving team of removals to the extreme was excellent. I would highly recommend them to anyone in need
Sheri M | Online Move InYou just kept raising the price every six months and then charge me a $15 late fee because my phone got hacked and I had to get a new card to put in for the automatic payment! I could never get any customer service on the phone at the palmbay location the air-conditioning didn’t work in the office. There’s a lot U-Haul could work on with that location
Margaret W | Overall ExperienceNo free lock in the unit, had to go to the office to get one.
Mark P | Online Move InI’m very happy when I’m here because the storage very clean and good Ac the stuff is very friendly , I’m in anytime my access code is open 24/24🤗thanks you
Masseline M | Overall ExperienceI am pleased with your services. I've been using u haul for years. Pleasant and courteous staff who go all out to assist
ALCIA H | First ImpressionsHassle-free storage very affordable
Michael H | Overall ExperienceNa
ShaunaLee M | Overall ExperienceVery good help
Chuck c | First ImpressionsI needed a bigger unit, but there was none.so I had to move.
ELAINE B | Overall ExperienceEven when I got behind in default you guys worked with me to catch up my payment so I didn't lose my stuff. Thanks to all that work at U- HAUL STORAGE.HAVE A BLESSED DAY, JESUS SAVES.
david t | Overall ExperienceDeeJay was so helpful as well as Steve the manager.
Annette S | First ImpressionsWonderful and lovely storage love the staff I'll be happy to store with you guys in the future
DELROY C | Overall ExperienceAs I checked in it would have been nice if the clerk would have offered me to purchase a lock. This was my first time renting a unit I took for granted that the lock came with the unit. I was over tired and stressed and I had to walk from the back of this storage unit back to the office to stand in line waiting to purchase a lock.
Wanda J | Online Move InOnly thing I wasn’t happy with was the frequent rate increases. That’s why I decided to close it.
michele K | Overall ExperienceI have no regrets using uhaul storage, the facility kept clean at all times after 2 years of storing my furniture everything were still clean and in great shape.
patricia w | Overall ExperienceThe entire time I had the 10X10 storage unit the door fell off the track every single time I opened it. We needed a crow bar to put it back on track. The staff never could fix it. I hated going in/out of my storage unit. Please call me 205-208-2745 if you want more details.
JESSE G | Overall ExperienceVery clean.
CHARLES M | Overall ExperienceWish you had bigger storage units available
CYNTHIA W | First ImpressionsGreat customer service
Stephine C | Overall ExperienceHad no problems, facility was clean, convenient, well light and safe; has an active alarm and automatic lights. Great price and service.
STEVEN W | Overall ExperienceAll would be great if I had not looked on the app as to the diff payment dates.. Mess w/ 3 smaller units trying to put them all in one larger one. Ty for your help I've just been exhausted doing this all alone.
Rhonda I | Overall ExperienceKeep up the good work. I’ll be back soon to rent again.
TRACEY H | First ImpressionsThere is something spilled in my unit, it looks like melted chocolate ice cream, I have some towels to hopefully get it up, Janet
Janet A | First ImpressionsRoaches everywhere. I knew my stuff was safe and maintained. Never saw people leering around but the bugs were disgusting
Alyssa C | Overall ExperienceVery clean and great customer service!
NATHANAEL M | Overall ExperienceStaff does not communicate nor are they very helpful. Second time I’ve rented online and arrived with the complimentary lock not being in the unit. First time they were closed so I was stuck with a truck full of my belongings and no where to put it.
Kiersten B | Online Move InStaff was awful and not helpful. Every time that I walked in someone was playing on their phones and would not answer any of my questions with any type of detail.
KENT W | Overall ExperiencePaige at the front desk was EXCELLENT!!! Super friendly, knowledgeable, helpful! Karina the assistant manager was super helpful before we got there. She helped us troubleshoot a difficult situation for one of our clients. Very professional!
Ways F | First ImpressionsSafe. Convenient. NO RODENTS like I’ve experienced in a different storage facility l. (It wasn’t uhaul lol) No waiting until the gates are open for acess to your things. I will definitely use again.
Farrah M | Overall ExperiencePerfect in every way!!
Jane O | Overall ExperienceI was extremely happy with the service I received both in Palm Bay and at the Orlando office where I moved my belongings to.
Edward S | Overall ExperienceI reserved a 10x10 and they gave it to someone else. I then had to rent two smaller 5x 10s. They gave me a month free, but it's going to cost me $50 more a month. Moving into a 10 x 10 when it comes available is not convenient.
Amy W | First ImpressionsOnly negative was that office staff was consistently overwhelmed during peak times; this leads to long wait times for customers.
David K | Overall ExperienceNo issues, Service was always good!
WILLIAM C | Overall ExperienceHighly recommended
Rocky T | First ImpressionsStaff is always friendly! Thank you for your great attitude!!!
MARY B | Overall ExperienceThe NO answers above are irrelevant because we never moved in once we learned we could not use more than one month’s free rental. The general manager was rather rude in his abruptness in saying it was an internal policy when I asked him to show me where it said you can only use one month at a time.
MARK B | Overall ExperienceI was very pleased, she was very helpful and kind. May the Lord Jesus bless her.
WILKINS G | First ImpressionsI would use it again if the need arises .
patricia m | Overall ExperienceThere was no lock in the unit. And on multiple occasions every time the Staffing are overworked and there is a huge line to wait in for customer service
Michael H | Online Move InI made a reservation to ensure I had a unit reserved when needed and when I got to the facility, I was told there were units available, but they weren't clean. I was forced to get a smaller unit and then go store the rest of my belongings elsewhere. I reserved the size unit I needed and the facility was not prepared for my Reservation. This is bad service. Why would I be able to make a reservation and the facility not prepare and deliver? I am not happy with this outcome.
Asunta P | First ImpressionsThere was no lock in our unit when we arrived with a moving truck. We had to find an alternative due to truck rental return and work schedule the next day. They did allow us to cancel our unit the next day and get our money back thag had already been paid. Still disappointed in setup of units inside with no near door access and the inability to use the unit the night of moving but they did make it right.
Jose O | Overall ExperienceAwesome folks who work there
Catherine S | Overall Experiencethere was never any issues with the staff or the facilities at all always prompt and helpful
Alvin R | Overall ExperienceThe customer service person was poorly trained and didn't know how to enter a rental storage unit transaction into the system. He repeatedly had to ask coworkers how to enter the transaction. It took over a half hour just to rent a storage unit.
jennifer c | First ImpressionsI will always use U-Haul when ever I need to move is a good company their prices are reasonable.
Suze T | First Impressionsnot everyone can get on phone to figure out how to enter the damages seen to truck before leaving.
gregory C | Overall ExperienceI didn't like the motion-activated lights on the hallway. They went out while I was in the unit and had to be reactivated often. That was my only issue.
Kelly N | Overall ExperienceI don’t imagine storage facilities varying much so it’s really the customer service that determines quite a lot of the opinions customers have. I just felt like whenever I would go inside I had to wait to be acknowledge or for a simple question I wouldn’t get answers. I had a few good experiences but overall ask your employees to just say hello and will be with you even if you aren’t.
tatiana R | Overall ExperienceI AM NOW LIVING TOO FAR AWAY TO REMAIN AT YOUR STORAGE BUT CANNOT SAY ENOUGH ABOUT THE TIME I WAS AT YOUR STORAGE. ALWAYS CLEAN AND WELL KEPT. MARGO SHOEMAKER
Judith S | Overall ExperienceThe women at this place all worked together like I haven't seen in Years.They genuinely liked and respected each other and were Nice and helpful to each other Blew my mind! Lots of smiles and supported each other dispite varying ages and races and accents!
Catherine S | First ImpressionsThey were very helpful.
Jerry L | First ImpressionsI would have been happy with the facility except for the fact that after putting my stuff into storage and upon returning after a week, to find palmetto bugs all over my stuff was awful. Needless to say I got my stuff out as quick as possible.
William H | Overall ExperienceA few nights I came to get a few small loads out of storage and a few different homeless people hung out next to the doors. One actually helped me load a heavy box, never asked for money, the other simply wanted to wait for the doors to open so he could go in and grab blankets that were left in the area where people can donate moving stuff to other movers. Just fyi… I felt safe bc you had cameras at least. It was kinda creepy though. Otherwise everything was perfect:
JENNIFER R | Overall ExperienceWas working in my 5×10 (which turns out to be to small) I need a 10×10 but no way to get on a waiting list...WAY TO HOT
Jeremy l | First ImpressionsIt took 4 transactions in 2 days to get my storage unit correctly. 1st one was privately locked and no on knew why. 2nd one- ended with 2 smaller units- 1 I filled then 2nd one was locked and sold. They had no record of my transaction from previous day. Including unit I was in at that time. 3rd- i asked the lady to check unit before giving it to me. She proceeded to give me unit that was locked from previous day. It showed her that paperwork and her coworker told her that I was correct. 4th- she went back and checked it to make sure this time it was correct. 1 moved everything from smaller unit to the new bigger unit. 5th- went back to double check everything and tell them unit was changed over. Turned out code was same as someone else and causing problems. Changed code with 4th agent. End result- I was given 1 free month for all of my troubles. That is appreciated. Part this could have been prevented by a simple walk back to check Unit. I even heard the supervisor ask why they didn't check on 1st day. I am not sure what happened with 2nd transaction.
Samantha L | First ImpressionsI have dealt with U-Haul at this store three or four times it has always been very easy and convenient appreciate all of your hard work
ALICE Z | Overall ExperienceAwesome, thanks
Acene J | Overall ExperienceThe 800 Number was useless in reserving a storage unit. I call Babcock directly and Heather straightened it all out.
Robert G | First ImpressionsMy mattress was rained on the ceiling leaked all over my mattress, I should have realized this when the receptionist said we have to clean out the unit & remove the tarp, indicating that there's a roof leak. When I notified the front desk about the damage yo my mattress I was told abruptly to file a claim...no apology, I will not recommend your facility, I feel you have structural problems at your facility and they're not fixed, you take the $ and keep the public in the dark. Anyone asks me I'll tell them to not rent from your facility, you clearly don't have integrity that the public can trust. Unit 1262
Christine K | Overall ExperienceWould like to thank Irma for being so helpful with processing the closing of my account.
Desiree C | Overall ExperienceI first reserved a storage unit via the Uhaul website at BP Moving & Storage in Palm Bay, Florida. I received confirmation of my reservation via email - all good. I then called BP about a week in advance to ask if everything was set. The person replied that it was set - great! Then, as I'm moving from Minnesota and stopping late at night, I reviewed my emails and noticed my storage unit had been cancelled! WHAT ????#$(@* I am in route with a 20 foot Uhaul truck and my unit is now cancelled? I called the 1-800 UHAUL number and explained the situation. They told me I had rented from an "affiliate" location and there was nothing they could do about that cancellation (remember, I had reserved ON the UHAUL WEBSITE). So, now I"m really annoyed, but the nice customer service person found me another unit in Palm Bay at a different facility. Great. Then, as I'm moving in a day later, I get a call from BP Moving and Storage, all upset and angry that I am not showing up at their location! Now, I'm not very happy about this at all and told the gentleman that the problem is with the UHaul organization or whomever generated the email cancelling my unit! He was not very nice. I can understand why he is upset. Buyer beware - I'd recommend staying away from the affiliate locations because the communication is very poor. Go with a Uhaul corporate location if at all possible.
David K | Online Move InOutstanding
ANTHONY V | First ImpressionsHad trouble getting 5x5 after making a reservation but staff did solve problem asap !
David W | First ImpressionsEveryone was very helpful
ALICE Z | First ImpressionsI don't think I'll ever use a different storage company again. No complaints at all!
Karen E | Overall ExperienceAffordable and the peace of mind u get by knowing ur belongings are locked up and no one can steal them is worth every penny.
Cathy K | Overall ExperienceThe staff are very nice.
ALEISHA A | Overall ExperienceThey accommodated my last minute rental or was exactly what I needed size wise as well.
Jacqueline M | First ImpressionsGreat place! Great staff!
Olivia M | Overall ExperienceSuper easy and front desk staff was amazing would highly recommend painless process
Jayson S | First ImpressionsI had a great experience…. My unit had been flooded and the staff assisted me moving my possessions to another unit…. Thank you…. Linda 🥰🥰🥰
Linda J | Overall ExperienceTodos los empleados son muy amables. Alquilé una camioneta y la puerta de atrás que se enrolla hacia arriba se quedó atracada dos veces. No pude manejar con las cajas cerca de la puerta. La camioneta sonaba como cafetera vieja. Inspeccionen sus camiones. Gracias.
Wilma R | First ImpressionsAdministrative challenges was a little frustrating when we realized that we had been paying for “3 units” rather than 2. The 3rd unit was in someone else's name but some how we were charged. It was fixed quickly, so that was good.
Joseph A | Overall ExperienceEveryone was very helpful anytime you had questions and thank you for the good service.
Aida R | Overall Experiencebarely anyone working, the guy helping us kept stopping to talk to a friend. we had a unit reserved and when we got there he told us someone gave it away to someone else so we had to get another one which was more expensive.
jordan m | First ImpressionsYour staff is so friendly and courteous. Everyone was willing to help if there was an issue.
GWENDOLYN A | Overall ExperienceThey sold all of my things without my knowledge nor letting me try and get my belongings back. I have a family of 6 and all of my children belonging got sold off to other. Due to Covid I was on unemployment and they knew that because I communicated back and forth with them. My whole family has fought Covid 5 time and due to that I have been late on my storage.
STEPHAN C | Overall ExperienceThe storage unit was perfect. I
Juan C | Overall ExperienceBoth the video provided to assist in moving in, and the contract emailed to me specified that a lock would be provided. Video stated to break the seal, open the door and the lock would be inside the unit. There was no lock, and I was told at the store that I would have to purchase their lock. I also had a hard time locating the unit. The layout is confusing, and it is quite a way from the entrance. It is unclear how and when to enter the access codes, especially on a Sunday when it was considered after hours. I finally figured it out. The unit was clean when I arrived, and after the initial frustrations all went well with the move in.
Paul R | Online Move InI reserved a 10x15 online 1 week prior to going in. Upon arrival I was told the unit I reserved was already sold and they did not have another one. I had to settle for a 10x10. After completing paper work I went to my new unit only to find it already had a lock on it and a notice saying it had been evicted due to non payment. I then went back and told the associate, who then had me walk back to the unit to confirm what I had told her. Upon arriving back at the check out area I was told they didn't have another unit and they could offer me a 10x8. I reluctantly accepted it because I needed a unit and wanted one at this location since it was convient for me. After going to the unit I realized I would not be able to fit all of my furniture in such a small unit. I notice another unit with a green tag that looked to be the size of a 10x10. So upon arriving back at the check out for a 3rd time I asked for a refund and acquired about the other unit I had seen. The women looked it up and found out that even though the last person had cleared all of thier things out uhal never actually took them off of the unit. That's why it wasn't showing as available. She called the previous customer to confirm they had closed out account and after talking to th gentleman told me they could offer me that unit. I had to settle for a smaller unit but was happy that I had one. After arriving home and a couple hours later I received a call from uhal. I was told that when they kept switching the units from a 10x10 to a 10x8 then again to a 10x10 they refunded me back to much money and needed me to return to the location to give them back the 31 dollars they had given me. I understand mistakes happen but after all I had been through to then ask me to drive back to the location was unprofessional. It was there mess up and they should have owned up to it and taken the loss. Especially after making me wait in line 4 times and having to basically tell them about a storage unit that was available. If it wasn't for the fact that the facility is well lit clean and convientet and the fact that I am also getting a truck from this location, I would have had no issue getting my money back and going to another storage company. Staff was friendly but my experience was unprofessional and disorganized. A big let down from a company I have used many times before.
anthony y | First ImpressionsEvery staff member we have encountered has been extremely helpful and friendly!
Virginia L | First ImpressionsThanks for your help
Yolanda R | Online Move InGreat and friendly customer service
Patrick A | First ImpressionsWasted a long time in line, their computer system didn’t work, my card doesn’t work. No carts, awful parking for unloading. Looks like the entire roof leaks , including over my unit, fans, electric cords running everywhere trying to dry damaged items. I used Uhaul because the one in Totowa, NJ is great. This is the complete opposite! Can’t wait to get my stuff out of there.
Vanessa V | First ImpressionsFor the most part the location was very clean but the first unit that I was given was not and it was full of dead roaches. Most of the staff was helpful but there was one who even though he did help us he would not put his phone down to do so. He walk around the whole time watching shows on his phone and even when we asked got help he still had his phone to his face while talking to us.
LUIS V | First ImpressionsVery busy facility one time I had a very hard time getting the phone to answer to the Melbourne office directly so they could pull my Ubox
Marilyn L | First Impressionsnever had a problem staff always helpful
Daniel D | Overall ExperienceWe used a uhaul box.we called 24 hours ahead to access box.when it arrived at destination, staff could not find it.so we tried a week later,still could not find it.so on the 3rd week staff finally found it.we accessed it a 2nd time,called 24 hour in advance, with a set time to access box.get there and box had to be found,it was not waiting for us,so why have us call ahead to set time.outside of that,I'm satisfied, hope you guys can make the box ordeal,better for someone else.
Jennifer B | First ImpressionsMy queen mattress and box spring had black mold all over it and some boxes were wet. This needs to be fixed for the next customer. The floor in the back wall is damaged. 🙁
Epifanio C | Overall ExperienceThe attacks have always Been Great Up Keep.. The Staff at the Location in Question ; Was very Professional..and Courteous.
Mrs L | First ImpressionsVery satisfied!!🇺🇸🇺🇸
Ronald R | First ImpressionsThe young man helping me, I believe his name is Lee, was so helpful and Courteous. I wish I had a hundred employees like him. Checking in was easy and convenient. Thank you.
sherrie r | First ImpressionsThe service desk was unusually slow due to understaffed situation. Most of the time lines stacked up because of this. Not convenient at all. Otherwise a good experience.
Glenn V | Overall ExperienceStaff very nice. Problem with auto pay les to bad experience. Customer service in the phone near impossible to get a return call from facility to fix problem.
BARRY J | Overall ExperienceI had a couple of units and mostly everything was good the second unit I had was ok but had a bad water leak. Nothing seriously damaged I just reported it and moved stuff around that wasn’t waterproof. I was offered another unit but it was to far away. Overall good experience but it got to pricey.
Fred S | Overall ExperienceAndrew and his “crew family” were AWESOME!! They went above and beyond to service EVERY new renter whether truck or trailer or UBOX or storage unit!! They are all great problem solvers and their professional manners and knowledge of their jobs is MOST IMPRESSIVE! They ALWAYS wear a SMILE with their uniform and take great PRIDE in their work!! What a FANTASTIC experience I am having with this team!! The friendliness even trickles down to the cleaning personnel and Security folks and the mechanics and truck rental folks on the lot! I am so THANKFUL that I can do business with such a FINE company!! What an awesome experience!! I feel confident that my possessions being stored at this location will be well taken care of! Thank you Andrew for running such a massive facility and making my storage needs less stressful! I will DEFINITELY recommend your location to everyone in central FL! Dunkin’ and OJ for ALL!!
Janie W | Overall Experienceexcellent with this location for u haul. they are extremely busy... but still had amazing service.
jan w | Overall ExperienceThe first day we couldn’t get our storage after almost 1 hour on the line.. the only person there didn’t know how to process it, we came back the next day and Karina helped us
Jaime H | First Impressions"Irmalyss" gave us superb customer service.
Quince E | First ImpressionsThe person that created me with a smile I think her name is Irmalis (sorry if I’m wrong in your name). You made my storage rental experience flawless and made me feel important. Something that unfortunately we are currently missing from any other business. But you made me feel like a person and not a number. Thanks…. Mrs. Torres
Guillermo T | First ImpressionsThe lock wasn't in it. I had a pretty long line to wait in with my 8months old grandaughter.
Patrick O | Online Move InManager Andrew was VERY helpful and nice....A++++
Matthew B | First ImpressionsThe wait time to be served was unacceptable. The time it took to be waited on exceeded an hour each time I visited this facility.
Gary B | Overall ExperienceThe alarm would continuously go off whenever we entered the unit. When we requested help, we were told it was normal. We know this is not the case and we were given the impression the employees simply didn’t want to help. Whenever we attempted to speak to an employee, the average wait time ranged from 45 mins to over an hour. There was no sense of customer service or support from this team.
Aaron G | Overall ExperienceThe facility is clean, staff is friendly, but we had issues from the beginning. We reserved climate controlled storage rooms, when we arrived there were none to be had. So we ended up having to get regular storage lockers. After about 7 months of storage it was time to move into our home. We found that there was a small leak in one of our units that allowed small amounts of water in. But it was enough to rust our refrigerator, mold our newer couches, mold our large(expensive) Turkish rugs, and also cause damage to our cherrywood dresser(also not cheap), and also molded our dining room chairs (total of 6 that will need reupholstered or replaced). We haven’t gotten into the rest of the boxes yet, but expect to find more damage. My suggestion would be get insurance and photos prior to moving your stuff in and after…
Jason H | Overall ExperienceStaff very helpful and courteous from starting and closing my storage unit,thank you !!great job
Ronald G | Overall ExperienceKarin and staff were professional, responsive, friendly and helpful. Great team! A previous Super-KMART Store is Now a Massive "Exceedingly Well Equipped" Super U-Haul Operation. Best seen to date. And, YES, I have Moved Many Times the past 40 years! LJS II, Major, USAF (Retired)
Lawrence S | First ImpressionsAlarm system for outside units was broken for months and nit great lighting outside for 24 access
DYLAN H | Overall ExperienceTHIS IS AN EXCELLENT LOCATION. I rented 2 storages for over two years. Our furniture are in EXCELLENT CONDITION.
Domingo M | Overall ExperienceOnly had issues at check in due to a reservation problem was soon resolved 2 days later, and I really thought that management facility was not up to the task to think outside of the box when I had to carry a trailer around town for 2 days loaded
wayne s | Overall ExperienceGood job on helping me obtain trick. Friendly and professional service.
Xzondra B | Overall ExperienceNeed more people in front office.
ELNORA M | Overall ExperienceWell where do I start? First made reservations on phone then showed up to get truck and storage unit and they told me they had none. Then they found one they said at another location. So when I went there with truck load and to my surprise that place don't even have one that side and didn't have any empty. So I went back to the first location the last. Manager found one there at his location. So I moved in. He did make it right by first month free. So at that point its was ok. But at the beginning bad customer service.
GREGORY B | First ImpressionsWaiting time at the desk was frequently much too long. 15-20 minutes was not unusual.
Nadia L | Overall ExperienceNot enough to take care of costumer at register for that big of store 1 person at register
james l | Overall ExperienceNo one could answer my questions. My first time moving by myself. I was lost I didn't know what to do all the boxes I ordered and the plastic wrap and equipment I thought were in the back of the truck were not there. When I asked about them hejust said he'd give us a refund and I have yet to receive that.
BRENDA B | First ImpressionsGreat facility, friendly and hard working staff.
MATTHEW C | First ImpressionsYou're staff is overworked. It takes a long time to get waited on.
John D | Overall ExperienceIt was pouring rain (not their fault, obviously). I got there and the unit (2036) was blocked by a giant truck. When I asked them to move it they said "we have nowhere else to put it". When I insisted they agreed to move it but couldn't find the keys. I had to pay an hourly rate to movers to sit in the parking lot, in the rain while they looked for the keys for 1/2 hour. When they finally found the keys... THEY WERE LEFT IN THE TRUCK!
Alfredo P | Online Move InGood service.
John D | Overall ExperienceOften the only issue was the wait inside at the counter. Staff was generally friendly and helpful. They just seemed understaffed. Also the login process for daytime and after hours could be explained better.
nichole s | Overall ExperienceI waited over an hour to get my storage that was reserved days ago and they charged me that hour on the truck even though it was their fault. I waited an hour also to pick up my truck. Worst service ever!!!!!!!!!
Teri P | First ImpressionsScrewed up gave me a unit already used and wasted the time I had with movers. All I got was sorry for the inconvenience. $150 lost for movers that couldn't put stuff in storage unit.
Rebecca D | First ImpressionsExcelente
Enrique P | Overall ExperienceGreat bunch of people. The General Manager was super. He took time to help me even when he was under staffed. He rolled up his sleeves and helped me and was a great guy. He is an asset to your company.
Michael F | First ImpressionsFirst time in the last month (11 experiences) that was 100% perfect and smooth, really appreciated desk staff and staff outside
DYLAN H | First ImpressionsThank you to the man who opened my account,
Francisco m | Overall ExperienceHelpful and friendly owner and great staff 👍
abdulrahman a | Overall ExperienceIt was nice knowing that my items were protected and secure. Thank You for such a Great Place
jacquelin m | Overall ExperienceU-haul screwed me up and down all day. (Location 1): My original reservation to store my goods was for an 8x16 at a facility in the Eau Gallie area. That original facility did not even have that size unit on site and all of their largest units were full. They sent me 20 minutes south to Palm Bay (Location 2) where I received a 10x10 unit - a smaller unit than I originally reserved. After packing it as tight as possible and not being able to fit everything, I drove back up north to a family member's home to store the rest of my items. As originally planned, I then went to the conveniently located U-Haul facility around the corner (Location 3) where the drop off my 26' truck was originally scheduled only to learn that the Palm Bay facility (now 25 min back in the other direction) had changed my truck's drop off location without telling. They claimed the truck for their location. (Location 3) Service tech told me they couldn't fit my truck to begin with in their parking lot and to go to the Sarno/Apollo drop off location. (Location 4) I then spent 25 minutes on the phone with customer service to have my drop off location changed without incurring a hefty penalty for "Wrong Drop-Off Location". They were helpful and changed my drop off to Location 4. Upon return of my truck I was chagred $40 for gas because i was a fraction of a needle's width lower than my required fill up level BECAUSE UHAUL HAD ME DRIVING ALL AROUND BREVARD COUNTY. I was just going to forget about it and move on but I've been bombarded with emails every other day asking for a review. Here it is. You burned my entire day and cost me who knows how much money. 0/10 U-Haul has not been cooperative in resolving any disputes prior to me leaving this feedback. I will be loading up another 26' truck and taking it to Jacksonville in 3 weeks. Generous monetary compensation is absolutely deserved after what they put me through but I'm not getting my hopes up.
Matthew S | First ImpressionsMy reason for being upset that in order to get a question answered you have to wait in line for extended amount of time. After cancelling my storage unit I kept receiving late notices 3 weeks as of this writing. I definitely will not use the facility located on Babcock Street Palm Bay Florida. I had to call the UHaul central office to cancel my unit because I could not get in to see someone personally. This problem could be corrected if you had more employees
Maria C | Overall Experienceafter a mix up thru uhaul.com the manager was able to help me get the storage needs that were needed for my situation I had a long hard move from out of state and he was great at helping me settle my belongings in.
Nicole R | First ImpressionsI worked with two uhaul storage facilities and everyone was fantastic. Especially Tony and Zac, they really went above and beyond to assist with my needs. Kudos to the whole uhaul team!
Louise R | First ImpressionsThey went above and beyond to let me get moved in although they were experiencing major computer problems. Highly recommended!
laura s | First ImpressionsEverything went fine except that our online info told us to use the free lock we would find inside the unit. There was none. However, the office provided one and got us squared away
Wray S | Online Move InI appreciate all your help throughout this moving process.
morgana F | Overall ExperienceThey put me and my family, who have breathing issues, in a truck that smelled like an ashtray!
kristie i | Overall ExperienceO couldn’t access my storage 6 pm and no one there to help when they was supposed be there until minimum 7 pm. I rented but I didn’t use BCZ I could not access my rental store. They did demonstration at the front pad but did not work couple days after no one to help and also customer service taking too long to connect to automatic system that its horrible
Jackson M | Overall ExperienceWe were unable to access the storage unit and when we requested help, we were told someone would look into it. They have not nor have we been contacted for further assistance. We have not been able to move in yet but our credit card has been charged.
Aaron G | First ImpressionsThe wait was a little long, but once I got up to the desk things were set up very quickly. Accessing my storage unit was easy and I love that you have an area to leave donations. I was happy to leave things I no longer needed to people who could use them instead of just tossing them away.
Adrienne R | Overall ExperienceFast, professional, with thorough knowledge of the customer’s needs.
Peter K | First ImpressionsI have to say the store owner is a terrible cold hearted human! I understand there are rules and policies to follow but jesus there are times and places where you can bend some rules or even make exceptions. Thankfully the general manager was a bit more understanding. All around the worst experience ive ever had at a uhaul location. Thank god i dont live in that area and have to deal with them.
ENRIQUE C | Overall ExperienceThe new management and his new team are not well trained or friendly. I have used this location several times since moving to the area and it went down hill quick with the new management and team. I will not be using them again.
DONALD A | Overall ExperienceAttention and professionalism
Jackson M | First ImpressionsInstead of just marking the amount of fuel (in the office) for the truck being picked up, the staff should check the actual gauge along with the client and then mark the form. Trusting staff that they knew the amount of fuel in the truck, as the client, I forgot to check it against what was marked on the form before leaving. When I realized the form was incorrect, my informing staff of this was not accepted. I had to fill the tank A lesson learned.
kamau k | Overall ExperienceStorage locker was perfect. We stored there for 1.5 years, hands off and everything was just as we left it. Not even any dust.
GALE T | Overall Experienceeverything is great at this facil
Ron M | First ImpressionsExtremely poor customer service. Training in account and or conflict resolution is paramount. Corrective Follow-through with Management is appalling.
James B | Overall ExperienceHoward and Dawn were absolutely amazing! They went out of their way to help me resolve several issues I was kleft with after hiring (UN) professional movers. I would recommend this storage and rental facility 10/10 times.
Michelle Z | First ImpressionsNo problems. I would store here again in the future if needed.
Brittany B | Overall ExperienceVery happy with U haul storage Would recommend to my family and friends Thank you !!!
Gary t | Overall ExperienceAccess code wasn't working
Ike S | First ImpressionsProvide better customer education/understanding of product and service.
Lillie C | First ImpressionsThe unit had no lock and I was advised of wrong times to access the drive up bay, so while already having a stressful day and putting everything myself & 2 small kids own I’m storage myself, I had a tall man with a mustache rush me out. Anytime I’m there although other people’s children are being loud leaving food behind , he finds something to say to my 11 year old daughter. Please watch the camera footage for more details if needed. The one employee is making my experience uncomfortable.
Courtney T | Online Move Ini checked out online with confirmation because the line was all the way out the door. later a confirmed e-mail so i thought all was ok. NOT i got a late letter with a fee and 2 phone calls to resolve this issue got me no where. the 3rd call finally i hope solve this issue.......
Barbara F | Overall ExperienceAnthony was so pleasant a d helpful to me. He went out of his way to help me find a close convenient space so that I would not have to walk too far. He also helped me to my car with my packages. Highly recommend this facility.
michele K | First ImpressionsThe gentleman that helped us was outstanding!!!
Gregory B | First ImpressionsIt was a pleasure to do business with U Haul.
Yvette R | Overall ExperienceOne area of improvement for this facility would be shortening the wait time for customers, both in-person at the office and when calling the office on the phone.
ROBERT S | First ImpressionsManager, Angel Vega did an excellent job in determining what would work best for my move. He was professional, and also seamed sincerely interested in solving my moving needs....very different from the 4 other storage places I visited that day. I was also impressed with the layout of the U-haul storage facility. The loading bay with carts and sliding automatic doors make the moving easier. Thank you, Angel!
Quince E | First ImpressionsI think your prices where to high compared to other storages and some of them are to small for the price you charge.
gertha f | Overall ExperienceLeak in roof above our unit resulted in water damage and mold in half our belongings. Building maintenance needs to be evaluated. Noticeable water stains in ceiling throughout.
alexander j | Overall ExperienceThe latch on my unit needs to be fixed. It was a fight every time to lock it.
darlene A | Overall ExperienceFelt very unsafe as the transaction proceeded and after leaving items in storage.
Calvin L | First ImpressionsThe plywood floor allowed ground water to seep up into the unit and ruin boxes and irreplaceable books. Trucks were parked in front of unit a few feet from the door making it very difficult to get items in and out if not impossible. Emptied unit over Labor Day weekend and did not receive refund.
David M | Overall ExperienceThe guy Anthony was very very polite and considerate.
SHAMETRA W | First ImpressionsClaim submitted for water damage. U-Haul assigned me a storage space that was directly over an open water drain. To make matters worse the floor was wood which absorbed the moisture from below. Even the addition of a dry rid bucket at the beginning of the storage period did not prevent the damage.
Tom W | Overall ExperienceToo expensive and unreasonable late fees avoid at all cost
Carlos M | Overall ExperienceGreat location. Staff was very competent. Would use this facility Agsin.
Judy C | Overall ExperienceGreat place
William W | First ImpressionsHelpful and friendly staff
Sharon F | First ImpressionsCustomer Service is terrible. Obvious staff believes customers are there to interrupt the their socializing and whatever other tasks they find more important.
GLENN F | First ImpressionsI only ever had one complaint the entire time I had this storage unit. Regarding this complaint, it was taken care of promptly. I emailed in, received a call first thing next morning and my issue was promptly taken care of. The GM (I don’t remember her name) was very helpful and amazing. Always smiling, always doing something Productive whether helping a customer or employee. Overall amazing experience.
Kyle t | Overall ExperienceWe had no problems with this facility. I will definitely recommend this place to my family and friends. Thank you very much.
Elizabeth P | Overall ExperienceCouldn't access storage unit after hours, even though I had the 24 hour access card, Office personnel had multiple issues with computer operations.
Daniel F | Overall ExperienceThe alarm went off the first day but hopefully that won’t happen again.
darlene A | First ImpressionsVery helpful when you need storage.
John D | First ImpressionsThanks again for your help
mike b | First ImpressionsSince I didn't stay the whole month of June, I should've received some of my money back. If I've known this, I wouldn't have paid.
Shevonne J | Overall ExperienceYour two staff people were very helpful friendly and efficient. It was a pleasure to open up
Fred M | First ImpressionsI have been trying for over a week to get in touch with the storage unit site for an overpayment refund on my rent and can’t get anyone. Very frustrating and disappointing!
Heather K | Overall ExperienceThank you excellent service . nice staff
rami a | First ImpressionsSatisfy
Murdella L | First ImpressionsIt's a beautiful place and affordable. I'm very happy.
Kim C | First ImpressionsThe waiting time to speak to an employee in the office is excessive.
Paul R | First ImpressionsVery Friendly staff went above and beyond to satisfy all of my concerns my exit from the facility was very smooth would recommend to my friends and family
Maggie F | Overall ExperienceNice experience, good people
Francisco D | First ImpressionsGreat help! Immaculate facility. Thank you!
laura s | First ImpressionsAlways a great experience with storage & truck rentals, whether it be around the corner or 1200 miles away. Veterans & Seniors should receive at least 20 percent discount, if promised,
kamau k | First ImpressionsI would recommend uhal to everyone they're there to help you with all your needs a great place for business 5 🌟's
LaQuanta S | First ImpressionsThe staff is knowledgeable, helpful, and personable.
Charles G | First ImpressionsThanks for the excellent and courteous service. To complete my move from Fleming Island to Vero Beach, FL; I rented three 12’ trailers, three storage units, and a 26’ box truck. Everyone was great! TY
JASON W | Overall ExperienceWorst management I’ve ever seen. Very scummy, Would HIGHLY NOT recommend to friends or family or anyone at that. Not all locations are bad only the one on Palm Bay road and Babcock Was horrible
ADREANA Q | Overall ExperienceThanks!😁
Daniel M | Overall ExperienceClean, easy access, carts are readily available and in great condition. The parking areas and drive in loading area were excellent! Very happy with this facility!
Gary B | Online Move Inall went well
william r | Overall ExperienceVery pleased with facility and service
christina r | Overall Experienceother than a few small issues with the van I rented every thing went very well including the owner in Knoxville Tennessee coming to pick me up. Thank You for a good experience .
william r | First ImpressionsThe young man that attended to me was an exceptional employee. He knew what he was doing and.did.it very well
Ron L | First ImpressionsHad trouble with first unit then I asked for a better one and they did provide one .
laura a | First ImpressionsNone
Robert H | Overall ExperienceGreat service
Zester T | Overall ExperienceAwesome storage facility
tammy S | Overall ExperienceMike the store manager was very helpful and understanding. Would recommend to anyone
Yiasha G | First ImpressionsI had my storage rent upped two times in 10 months. I believe that if you are promised a amount it can not increase whenever they want more money.
John V | Overall ExperienceGreat
don r | First Impressionsthe staff here really needs help,they cannot keep up with the few people they have although they are doin their best
James F | First ImpressionsVery friendly and helpful staff at this location.
Eleona G | Overall ExperienceThey took great care of me and my needs
Lisa D | First ImpressionsWonderful service from Stacey and everyone. I felt comfortable dealing with them. Stacey walked me through everything. Thanks to the whole crew! Cameron was great too!
Linda M | First ImpressionsI understand you're running a business but it's too expensive you don't get prorate for moving out early I paid 200 not fair need to work with customers. Because dont have the money always it's not e
Nancy J | Overall ExperienceThe folks at this location were very helpful, friendly, and professional. Everything you want in a business.
Jeremiah T | First ImpressionsIt was my first time taking out storage and renting from there, but the staff made it easy and answered all my questions. Great Job Great Place!!
Marissa K | Overall Experienceexcellent service
Robert R | Overall ExperienceDuring my needy moments and the changes that occurred regarding the moves I've had to make, the staff at Uhaul were very accommodating and gave me good advice in making good decisions for storage.
Chiquita L | Overall Experiencenice people to work with
Thomas L | First ImpressionsThe manager is constantly stoned and on some kind of drug and the employees need to be drug tested immediately. They are lazy and aren’t helpful at all. I rented a unit and got no instructions
kurt b | Overall ExperienceWould recommend Uhaul
debbie n | Overall ExperienceFriendly and good info, beautiful facility! Love your recycle corner, got a much needed washer. Would like to see whatever is not taken if still usable donated to habitat restore or nana's house. Ty
debbie h | First ImpressionsWell worth it. Was here here for over a year, excellent secure storage.
Jacob R | Overall ExperienceVery helpful locating item left in truck cab. Also patient and helpful in understanding storage unit procedures.
Barbra S | First ImpressionsEverything was great!! She was helpful and informative with everything. Will use again if needed
Yiasha G | First ImpressionsNa
Navita J | Overall ExperienceI like the variety of options for moving and storing my possessions. It was fairly easy to get what I needed.
John D | First ImpressionsSecond year using the storage for college during the summer. Staff has all been very nice.
Paul R | Overall ExperienceManagement is bad at this location. Very unorganized.
Kimberly H | Overall ExperienceRoaches
Jennifer R | Overall ExperienceNo lights!!!
Mary J | First ImpressionsVery professional and cheaper than the “other guy”.
Tom W | Overall ExperienceThe you lady in Melbourne store Sara was bee kind and professional. The you lady in palmbay at the storage unit place was nice and even stayed after hours to make sure I had access.
Tia S | First ImpressionsExcellent place for storage With all facilities
Osvaldo V | Overall ExperienceEveryone is courteous and respectful, great team
David H | First ImpressionsStaff, especially Elizabeth, has been genuinely kind and accommodating during my current circumstances and time of need.
Chiquita L | First ImpressionsI want to say I was very un happy with your UBox deportment.. i would never use again. IF it was not for Elizabeth Long and Nicole Jones's I probably would have not have been with UHaul at all .
Paula D | Overall ExperienceHad some issues with my paperwork so instead of turning me away they handled everything. Got my truck returned and got a storage unit.
Alona G | First ImpressionsThe people at the storage facility are friendly and helpful
Mark S | First ImpressionsVery pleased with all the services. Nice to work with.
Sheila B | Overall ExperienceThe staff was very helpful in explaining everything in detail and I felt confident that my items were stored safely and securely.
MICHAEL F | First ImpressionsAverage
hope g | Overall ExperiencePlease note my bearer has the pad lock for our recent use of your facility. The front desk employees are very professional, but the monthly charges fluctuates too much. Thanks Ronald
ronald t | First ImpressionsHold it down for Mary. I’m going there right now in the back room, possibly working on other things and there would be a long line out front. The lights were damaged from a hurricane When I moved in,
Laura H | Overall Experiencena
Paul B | Overall ExperienceNobody will answer phone. Trying to make arrangements to get pods delivered. Spent over 5 hours on hold then Gabriel told my wife that I had to call back because contract is in my name even though I w
Michael H | First ImpressionsThe driver was very friendly and professional
HUYEN C | Overall ExperienceOverall I had a very easy and pleasant experience with the Uhaul facility. I will definitely reserve with them again.
BONNIE L | Overall ExperienceExtremely long waits to chk out Also did not have a size I reserved now have a larger size with a discount. Frustrating. Cockroaches in the isles of the storage area in climate controlled section.
Jennifer R | First ImpressionsI appreciate the help that I was given customer service is excellent especially the manager Mr Michael for assisted me from the Palm Bay office thank you I truly appreciate it
Laurie T | First ImpressionsOnly issue didn't know i couldn't get in on Sunday after 5pm
Brian B | Overall ExperienceEfficient and friendly staff.
Duane H | First ImpressionsI reserved a storage unit in an air conditioner area. Two days later I was told that the unit was not available and the don’t know why...... Because this was somewhat an emergency situation I had no
Jerry G | First ImpressionsNA.
ratanya h | Overall Experience😀
Micheal S | First ImpressionsYour fees were concerning, each month seemed to be different amount, even with the late payment, which in and of itself was too high. There were no advanced warning of any increase. Service was great
ronald t | Overall ExperienceI had a pleasant experience and couldn’t have been happier.
TRACEY S | Overall ExperienceMichael and his assistant Elizabeth were absolutely the best. They were organized, professional and executed the rental experience with ease. Every part of the experience was explained in detail.
Beverly K | First ImpressionsVery friendly and easy to use web page.
brian f | First ImpressionsI wouldnt use this facility again because the staff was rude. I liked the gentleman who signed us up for the truck and unit, but everyone I dealt with after that was difficult to deal with.
MELISSA L | Overall ExperienceExcellent costumer service nice and clear no hidden info
Ricardo V | First ImpressionsExcellent customer service! I was able to rent a unit in 15 minutes. Just before store closing.
Mary J | First ImpressionsTo pay extra for coming in after hours is not correct. Most people work 9-5 and then go home first to their families. I would want to come after dinner and once my family is safe at home.
ANGEL A | Overall ExperienceNot a good experience at all
Kimberly H | First ImpressionsYour employees were rude and disrespectful
Robert G | Overall ExperienceKept in contact with me at all times regarding delivery and time of arrival. The employee who delivered my Ubox was friendly and very efficient!
Melissa G | Overall ExperienceFriendly and honest, they made a stressful time a lot easier
Brian D | Overall ExperienceGreat customer services.
Brenda M | First ImpressionsExcellent facility and staff.
David B | Overall ExperienceZ
Sally C | Overall ExperienceVery good service.
Brian K | Overall ExperienceThat day I came to the store I was polity treated by the two white women, they were very prejudice to most me, I will not recommend my friends
russell r | First ImpressionsStorage was very disappointing bugs dead every where . I was constantly harassed by the staff & staff also allowed someone inside of my unit that was not on any documentation at all and I was robbed !
Aliyah F | Overall ExperienceNo comment
FLORE S | Overall ExperienceNo comment
FLORE S | First ImpressionsI moved 4 Uboxes and stored them for 4 months. The overall experience was better than expected - however, communication between office staff and WH personnel was LACKING. Even after confirmations.
DENNIS M | Overall ExperienceExcellent service. I will share my positive experience with others. Thanks, F.Thayer
foster t | First Impressionsi've had good service each time that I've rented a trailer or storage unit.
Ralph C | First ImpressionsAs a touring bicyclist (8000 miles this year) I was considered a vagrant here charged with eviction. I will never use U-Haul again. This was the worst experience of my life.
William S | Overall ExperienceN/A
Emilio R | Overall ExperienceSmooth service provided from CT to FL and excellent MOVING HELP from Palm Bay to Vero...........THANKS!
Paul B | Overall ExperienceHad a wonderful year
teresa s | Overall ExperienceStaff was excellent especially Keli
Lewis R | Overall Experiencething was that I got overcharged for box delivery the movers came, picked up box from uhaul, delivered it to my house, loaded it and dropped it back off to uhaul but Mike took care of me with np's.
Tara M | Overall ExperienceIt was a great experience working with you guys,you guys are awesome
Serigne D | Overall ExperienceCustomer service was terrible. So many things wrong on my account. Went back in to fix it and employee was rude. They made the mistakes not paying attention.
Kimberly H | ReservationVery expensive for the space rented. NO PEST CONTROL. Found roaches in my unit and in the boxes I had stored there. Staff told me if I had a complaint about pest control to call corporate offices.
michelle l | Overall ExperienceGreat experience
Cal C | Overall ExperienceGreat experience. Nice staff.
ANDREW L | Overall ExperienceMove from California to Florida was great with UHAUL
James A | Overall ExperienceI still have one more unit its not going anywhere yet.
Teresa S | Overall ExperienceThe young man (I’m sorry but I didn’t catch his name) was very helpful, polite, and knowledgeable. Got everything done quite quickly.
Melissa S | ReservationGreat people/Great customer service! Thanks!
Brian L | ReservationIt would be appreciated if the charges were prorated. I paid for my last month in full but was able to move stuff to a Ubox after a couple of weeks. I was told I would not be credited for unused wee
Gina J | Overall ExperienceHaving to put my moms things in storage after her passing was hard, the staff at the Babcock Rd ( Melbourne, Fl) was great to me in every way. Thank you for a great facility
Deborah S | Overall ExperienceI vacated the unit on 8/31/2018 but am being dunned for a September payment. The unit was empty on September 1. I have sent emails to Mike Hovencamp and Evan Harris at the facility but get no respons
edward c | Overall ExperienceWould definitely use the storage facilities again.
Karen C | Overall ExperienceHall was needing better lighting Isles should reflect unit numbers
Stephen K | Overall ExperienceGreat job
shauna d | Overall ExperienceVery pleased
john m | ReservationWhile they are nice. I dont understand where a 19.95 truck rental with 12 miles on the truck turned into $52 and change... even the receipt doesn't make sense... at all. I wont be renting again.
Brian A | ReservationExcellent service
Tracy A | ReservationYour staff members were very professional and attentive and the customer service exceeded my expectations. I am glad my daughter referred me to you.
Derrick W | ReservationI rented a uhaul truck for in town and onky drive about 20 miles and they charged me 150$ for an in town truck when i asked them to fix it they said they couldnt and i had to call corporate so i did.
Alexandra G | Overall ExperienceGreat Customer Service! Clean storage units!
ANDREW L | ReservationThe manager lied about the lighting. He stated several of the aisles were well lit and there were no lights at all and required a flashlight. Also he was on his phone for much of the convo and rude
samuel d | Overall ExperienceThe facility was understaffed, We had to wait for a significant amount of time before speaking with anyone. The card reader didn't work. Rented me a trailer with a flat tire then told me call 1-800
KYLE S | Overall ExperienceWe were so pleased and greatful for all the guidance and assistance we recieved
cecilia d | Overall ExperienceTerrible management. Terrible staff. Misplaced our items and didn't care.
greg d | Overall ExperienceOVERCHARGED FOR FUEL CHARGED > $100.OO FOR "TURNING IN LATE" EVEN THOUGH i WAS ON THE PROPERTY UNLOADING (waiting for u haul recommended workers to help!) Money over service!
WILLARD H | ReservationKelli was very helpful.
edward c | ReservationUHaul in Palm Bay needs many more employees. The wait for service is too long and the employees do not acknowledge you as they are focused on the customer they are dealing with. Hire more people!
Tina D | Overall Experiencethe only complaint that I would have is not enough staff in the office.
Gertrude F | Overall ExperienceGood services
Harlan L | Overall ExperienceI wouldn't recommend it because it's truly expensive I had a storage a little bigger than the one that I have with you guys and I paid way less than what I pay there
Madeline R | Overall ExperienceI came the day after I did my contract they told me to come back to office have them take there locks off the doors. I did that and he went with me and card would not work. Come to find out I was anoy
Allen R | Overall Experiencevery busy long waits
Max M | Overall Experience