Customer Reviews for U-Haul Moving & Storage of Palm Bay

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Palm Bay

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Donald N.
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Customer did not leave a comment.

Gabriel L.
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Customer did not leave a comment.

John M.
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Customer did not leave a comment.

Christopher S.
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They messed up on the dates. So I got charged more than I thought I was going to. They used a hammer and was banging the hitch onto my car. Was there 3 hours for a 1 hour job. Thank goodness I dont have to go back to that site.

Stephen F.
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Service terrible, older gentleman outside grumpy and not helpful.

Murdallua L. | First Impressions |
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Satisfy

james R.
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Excellent

Richard R.
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Customer did not leave a comment.

Steven G.
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Customer did not leave a comment.

Deborah T.
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Customer did not leave a comment.

Miguel M.
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I hope your company will give recognition to the young man that helped us when we went to pick up the truck as well when we returned the vehicle. If i remember correctly i want to say his name is Shane. He was very attentive to our needs as well as assisting my wife when she asked for help.

bennie S.
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Not a thing

April M.
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Customer did not leave a comment.

Williammartin G.
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Staff was great.

rene H.
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Customer did not leave a comment.

rene H.
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Customer did not leave a comment.

Patricia T.
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Customer did not leave a comment.

Keithedward M.
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Customer did not leave a comment.

Fred R.
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Customer did not leave a comment.

Shelby D.
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Customer service was excellent. All employees were friendly and helpful. Equipment was in great working order, very clean and well maintained. Our company will be using this location again in the future. Thank you.

Kim C. | First Impressions |
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It's a beautiful place and affordable. I'm very happy.

Stephen R.
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Customer did not leave a comment.

Terry B.
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Customer did not leave a comment.

michael H.
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Did not receive the key to the locked roll up door on the truck. Was largely dismissed by the staff. Had to call roadside support to get a wrecker to cut the lock. Lost several hours of productivity waiting for resolution.

Emory P.
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It took over 20 minutes to check out a utility dolly, a $7 rental. Way too slow.

Dale R.
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Customer did not leave a comment.

James W.
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Customer did not leave a comment.

Michael M.
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See above! No way to correct the problem, contact corporate!

solon F.
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Customer did not leave a comment.

Donald A.
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I had a reservation and contract was for a specific trailer by number. They could not find it so they substituted another. Therefore your pictures to be identified for approval we’re not accurate in case there was a dispute. Your agent did not know how to change it. I reluctantly rented the substituted trailer. Thanks.

Derly F.
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Customer did not leave a comment.

james f. | Overall Experience |
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Customer did not leave a comment.

Pamela T.
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None

jenna G.
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Customer did not leave a comment.

Lesley C.
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I had taken my motorcycle for a ride and made it to Cocoa Beach, FL when I noticed loss of control. Turns out, I must have run over a construction screw and it flattened my rear tire. Due to Corona-Virus, tire shops on that Saturday were closed down in Cocoa Beach so I was stranded. I was able to get someone to rent a Motorcycle trailer from this U-Haul Center (Palm Bay, FL) and everything worked out great. I brought the bike back to Melbourne, dropped it off, then picked it up a few hours later, dropped the motorcycle off at the house, then returned the trailer. The price was very reasonable too.

Lynore B.
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Customer did not leave a comment.

Daniel F.
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Customer did not leave a comment.

Natasha G. | Overall Experience |
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Customer did not leave a comment.

Ocela P.
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N/A

Irwin S.
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Waited 15 minutes to check in. But, Owner was very professional and accommodating. When I booked there was NO Mention of tax and other fees which I found somewhat tricky. I would use Uhaul again.

Richard O.
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Customer did not leave a comment.

Samuel D.
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Customer did not leave a comment.

James F.
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Associates were hard to find waited over 30 minutes to check in. Associate was not friendly at all. Didn't seem to know how to do a check in. Staff needs retraining.

david P.
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Customer did not leave a comment.

Kevin V.
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Customer did not leave a comment.

Stephen S.
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Customer did not leave a comment.

Jeannot L.
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Customer did not leave a comment.

William C.
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Customer did not leave a comment.

Gregory P.
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Customer did not leave a comment.

Antonio L.
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Always great equipment my only complaint is that this location is extremely busy and take forever to get help, my recommendation is hire more help...I know budgets and all but this location should have way more help.

Andres B.
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Customer did not leave a comment.

Robin M.
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Customer did not leave a comment.

Richard W.
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Customer did not leave a comment.

Michelle S.
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Customer did not leave a comment.

Lionel P.
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Customer did not leave a comment.

Teresa M.
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The only thing was the wait was very long for only a few customers in...

Teri C.
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I was told one price and charge another! Not the experience I was hoping for!

Gary B.
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Customer did not leave a comment.

Johnny B.
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When I return the vehicle there was a sign that said wait by the vehicle stood there for 15 minutes no one came out when inside and the reception is was find and I handed her the paperwork and advised her I was returning a vehicle and gentleman that helped me was rude I didn't say one word to me try to charge me for the wrong amount. After he checked my receipt for the correct amount he did something on his phone and computer and then never made eye contact with me and said you're good bad customer service. Not thank you not come again nothing

frank B.
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This was a great experience also, great people!

Douglas M.
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Customer did not leave a comment.

John S.
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Customer did not leave a comment.

Paul R. | First Impressions |
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The waiting time to speak to an employee in the office is excessive.

Elizabeth M.
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They are already doing. The crew worked together as a team. A little wait on return, only because there were 4 or 5 returns at the same time. Anthony was great!

Graudelio N.
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your rates are very deceiving.

Shawn M.
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Yes, you can try not being shiesty to improve for starters. To begin with, you all changed our reservation location forcing us to go further for pick up which by the way was an inconvenience. Not only was that little pick up change you forced upon us an inconvenience, it also cost us additional funds. Then we are literally a cunt hair, excuse the language; however, that sentence enhancer is needed for visualization..... anyways, barely below and obviously I mean barely below a 15/16ths of a tank, so you all claim but really it was at a quarter of a tank when we sat in the dirty truck you all charged us $18 in gas for. You should be ashamed of your business ethics considering the inconvenience, extra money and additional time that you all caused. Oh and with only a 30 minute heads up on the reservation change you all made.

Retina K.
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They need to keep better track of there mileage instead of trying to overcharge people and have more works present during there peak periods

Lee R.
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Customer did not leave a comment.

Kathleen H. | First Impressions |
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Customer did not leave a comment.

bob C.
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Please continue to provide the same all around excellent experience in the future.

RONALD C.
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customer service was excellent. Anthony was so helpful in setting up trailer

Edward B.
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Customer did not leave a comment.

David S.
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Customer did not leave a comment.

JAY O.
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STOP SCANNING THE BACK OF MY LICENSE. YOU are Not a Government agency . My personal information is just that ! ID AND VALID LICENSE ONLY .I rented a car hauler. Rusted ratcheting straps to tie down auto. But I will say GOOD customer service, despite my beliefs.

Eric H.
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All good

Chris H.
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All was good but too expensive for one trip under 8 hrs when truck was returned..but had no issues with truck

Brian O.
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Mileage was wrong on paperwork but i took pictures so they couldnt charge me extra like they tried to . Gas level was wrong , said 3/8 was 1/4 verified with pics and not charhed . Had i not taken pictures i would of been charged way more than i should of.

Nolynn F.
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Friendly, fast and organized.

Maggie F. | Overall Experience |
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Very Friendly staff went above and beyond to satisfy all of my concerns my exit from the facility was very smooth would recommend to my friends and family

robert C.
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Customer did not leave a comment.

Peter N.
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Customer did not leave a comment.

Francisco D.
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Nice service, thank you

James W.
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Speed of app at checkin. Hold to reservation when promised a 10x15 but forced into 10x10.

Timothy D.
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Angie? Amy? I forget her name, but the young lady checking me in was very courteous, knowledgeable, and efficient; she set the tone for the whole U-Haul operation, and made the rental process a very pleasant one.

Cameron M.
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Customer did not leave a comment.

Gary M.
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Personal very friendly and helpful, pleasant. All around very good place of business

Vicki R.
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Customer did not leave a comment.

Michael W.
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Customer did not leave a comment.

Julie P.
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Customer did not leave a comment.

Shaun U.
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Customer did not leave a comment.

Scott T.
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Customer did not leave a comment.

KIETH Z.
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Customer did not leave a comment.

Noemi V.
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The Gentleman that took care of me is absolutely awesome! He is on point! Thank you guys!

Bryan M.
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Never had a worse experience with bad attitude and mismanagement. Outside of the young man who works the lot who is helpful and professional, the staff is not at all welcoming and kind. The online check in process apparently is worthless as I had to repeat the whole thing when I finally got my turn at the counter and the equipment is shabby and not well maintained.

Monique B.
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The truck I rented broke down 3 times. This was a one way rental. It wouldn't start after we loaded it. When left my house got to stop light up the street and a when we pulled away from the light the ramp came out and we couldn't get it back in. Then about an hour and a half in to the trip we stopped at a rest stop to stretch and use the restroom. When we came out the truck wouldn't start. When we got to our destination we parked the truck and tried to start it the next day it wouldn't start. We finally got a great roadside company named Auto Doctor and Ray put a new battery in the truck and that solved the issue. A trip that should have taken 5 hours took 12 because of all these issues.

Carl T.
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Customer did not leave a comment.

Michelle F.
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More staff up front to lessen the wait.

Leah W.
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Very poor customer service. Not enough people working. Took forever to pick up our truck. Totally ignored by employee so had to wait for another employee. Truck return was total chaos. I would think that a company this big would have extra people working on the last day of the month. I will use another rental place out of my way before returning to these guys. NO customer service except from the one poor guy doing truck returns.

Kevin C.
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More agents, this was a very busy place today.

Jay D.
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My only complaint is when I arrived to pick up the motorcycle trailer my reservation had been placed at the Melbourne location, rather than the Palm Bay location where I made the reservation face to face. Fortunately, a trailer was available and the employee quickly wrote a new agreement. Other than that, the employees are friendly, customer focused and work quickly.

Raymond E.
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Fast and efficient. . Easy to pick up and return and grate rates

Ted V.
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Everything positive, easy drop off.

Brandy T.
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Nothing everything was perfect

TIM P.
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Customer did not leave a comment.

Maggie F.
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Customer did not leave a comment.

Iris N.
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Way too long to get back the truck

Juan R.
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Customer did not leave a comment.

Francisco D. | First Impressions |
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Nice experience, good people

laura s. | First Impressions |
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Great help! Immaculate facility. Thank you!

kamau k. | First Impressions |
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Always a great experience with storage & truck rentals, whether it be around the corner or 1200 miles away. Veterans & Seniors should receive at least 20 percent discount, if promised,

LaQuanta S. | First Impressions |
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I would recommend uhal to everyone they're there to help you with all your needs a great place for business 5 🌟's

Charles G. | First Impressions |
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The staff is knowledgeable, helpful, and personable.

JASON W. | Overall Experience |
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Thanks for the excellent and courteous service. To complete my move from Fleming Island to Vero Beach, FL; I rented three 12’ trailers, three storage units, and a 26’ box truck. Everyone was great! TY

ADREANA Q. | Overall Experience |
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Worst management I’ve ever seen. Very scummy, Would HIGHLY NOT recommend to friends or family or anyone at that. Not all locations are bad only the one on Palm Bay road and Babcock Was horrible

Daniel M. | Overall Experience |
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Thanks!😁

Gary B. | Online Move In |
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Clean, easy access, carts are readily available and in great condition. The parking areas and drive in loading area were excellent! Very happy with this facility!

william r. | Overall Experience |
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all went well

christina r. | Overall Experience |
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Very pleased with facility and service

william r. | First Impressions |
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other than a few small issues with the van I rented every thing went very well including the owner in Knoxville Tennessee coming to pick me up. Thank You for a good experience .

Ron L. | First Impressions |
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The young man that attended to me was an exceptional employee. He knew what he was doing and.did.it very well

laura a. | First Impressions |
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Had trouble with first unit then I asked for a better one and they did provide one .

Robert H. | Overall Experience |
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None

Zester T. | Overall Experience |
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Great service

tammy S. | Overall Experience |
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Awesome storage facility

Yiasha G. | First Impressions |
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Mike the store manager was very helpful and understanding. Would recommend to anyone

John V. | Overall Experience |
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I had my storage rent upped two times in 10 months. I believe that if you are promised a amount it can not increase whenever they want more money.

don r. | First Impressions |
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Great

James F. | First Impressions |
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the staff here really needs help,they cannot keep up with the few people they have although they are doin their best

Eleona G. | Overall Experience |
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Very friendly and helpful staff at this location.

LISA D. | First Impressions |
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They took great care of me and my needs

Linda M. | First Impressions |
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Wonderful service from Stacey and everyone. I felt comfortable dealing with them. Stacey walked me through everything. Thanks to the whole crew! Cameron was great too!

Nancy J. | Overall Experience |
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I understand you're running a business but it's too expensive you don't get prorate for moving out early I paid 200 not fair need to work with customers. Because dont have the money always it's not e

Jeremiah T. | First Impressions |
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The folks at this location were very helpful, friendly, and professional. Everything you want in a business.

Marissa K. | Overall Experience |
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It was my first time taking out storage and renting from there, but the staff made it easy and answered all my questions. Great Job Great Place!!

Robert R. | Overall Experience |
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excellent service

Chiquita L. | Overall Experience |
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During my needy moments and the changes that occurred regarding the moves I've had to make, the staff at Uhaul were very accommodating and gave me good advice in making good decisions for storage.

Thomas L. | First Impressions |
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nice people to work with

kurt b. | Overall Experience |
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The manager is constantly stoned and on some kind of drug and the employees need to be drug tested immediately. They are lazy and aren’t helpful at all. I rented a unit and got no instructions

debbie n. | Overall Experience |
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Would recommend Uhaul

debbie h. | First Impressions |
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Friendly and good info, beautiful facility! Love your recycle corner, got a much needed washer. Would like to see whatever is not taken if still usable donated to habitat restore or nana's house. Ty

Jacob R. | Overall Experience |
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Well worth it. Was here here for over a year, excellent secure storage.

Barbra S. | First Impressions |
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Very helpful locating item left in truck cab. Also patient and helpful in understanding storage unit procedures.

Yiasha G. | First Impressions |
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Everything was great!! She was helpful and informative with everything. Will use again if needed

Navita J. | Overall Experience |
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Na

John D. | First Impressions |
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I like the variety of options for moving and storing my possessions. It was fairly easy to get what I needed.

Paul R. | Overall Experience |
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Second year using the storage for college during the summer. Staff has all been very nice.

Kimberly H. | Overall Experience |
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Management is bad at this location. Very unorganized.

Jennifer R. | Overall Experience |
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Roaches

Mary Jane B. | First Impressions |
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No lights!!!

Tom W. | Overall Experience |
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Very professional and cheaper than the “other guy”.

Tia S. | First Impressions |
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The you lady in Melbourne store Sara was bee kind and professional. The you lady in palmbay at the storage unit place was nice and even stayed after hours to make sure I had access.

Osvaldo V. | Overall Experience |
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Excellent place for storage With all facilities

David H. | First Impressions |
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Everyone is courteous and respectful, great team

Chiquita L. | First Impressions |
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Staff, especially Elizabeth, has been genuinely kind and accommodating during my current circumstances and time of need.

Paula D. | Overall Experience |
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I want to say I was very un happy with your UBox deportment.. i would never use again. IF it was not for Elizabeth Long and Nicole Jones's I probably would have not have been with UHaul at all .

Alona G. | First Impressions |
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Had some issues with my paperwork so instead of turning me away they handled everything. Got my truck returned and got a storage unit.

Mark S. | First Impressions |
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The people at the storage facility are friendly and helpful

Sheila B. | Overall Experience |
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Very pleased with all the services. Nice to work with.

Michael F. | First Impressions |
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The staff was very helpful in explaining everything in detail and I felt confident that my items were stored safely and securely.

hope g. | Overall Experience |
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Average

ronald t. | First Impressions |
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Please note my bearer has the pad lock for our recent use of your facility. The front desk employees are very professional, but the monthly charges fluctuates too much. Thanks Ronald

Laura H. | Overall Experience |
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Hold it down for Mary. I’m going there right now in the back room, possibly working on other things and there would be a long line out front. The lights were damaged from a hurricane When I moved in,

Paul B. | Overall Experience |
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na

Michael H. | First Impressions |
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Nobody will answer phone. Trying to make arrangements to get pods delivered. Spent over 5 hours on hold then Gabriel told my wife that I had to call back because contract is in my name even though I w

HUYEN C. | Overall Experience |
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The driver was very friendly and professional

BONNIE L D. | Overall Experience |
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Overall I had a very easy and pleasant experience with the Uhaul facility. I will definitely reserve with them again.

Jennifer R. | First Impressions |
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Extremely long waits to chk out Also did not have a size I reserved now have a larger size with a discount. Frustrating. Cockroaches in the isles of the storage area in climate controlled section.

Laurie T. | First Impressions |
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I appreciate the help that I was given customer service is excellent especially the manager Mr Michael for assisted me from the Palm Bay office thank you I truly appreciate it

Brian B. | Overall Experience |
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Only issue didn't know i couldn't get in on Sunday after 5pm

Duane H. | First Impressions |
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Efficient and friendly staff.

Jerry G. | First Impressions |
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I reserved a storage unit in an air conditioner area. Two days later I was told that the unit was not available and the don’t know why...... Because this was somewhat an emergency situation I had no

ratanya h. | Overall Experience |
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NA.

Micheal S. | First Impressions |
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😀

ronald t. | Overall Experience |
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Your fees were concerning, each month seemed to be different amount, even with the late payment, which in and of itself was too high. There were no advanced warning of any increase. Service was great

Tracy S. | Overall Experience |
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I had a pleasant experience and couldn’t have been happier.

Beverly K. | First Impressions |
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Michael and his assistant Elizabeth were absolutely the best. They were organized, professional and executed the rental experience with ease. Every part of the experience was explained in detail.

brian f. | First Impressions |
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Very friendly and easy to use web page.

MELISSA L. | Overall Experience |
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I wouldnt use this facility again because the staff was rude. I liked the gentleman who signed us up for the truck and unit, but everyone I dealt with after that was difficult to deal with.

Ricardo V. | First Impressions |
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Excellent costumer service nice and clear no hidden info

Mary J. | First Impressions |
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Excellent customer service! I was able to rent a unit in 15 minutes. Just before store closing.

ANGEL A. | Overall Experience |
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To pay extra for coming in after hours is not correct. Most people work 9-5 and then go home first to their families. I would want to come after dinner and once my family is safe at home.

Kimberly H. | First Impressions |
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Not a good experience at all

Robert G. | Overall Experience |
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Your employees were rude and disrespectful

Melissa G. | Overall Experience |
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Kept in contact with me at all times regarding delivery and time of arrival. The employee who delivered my Ubox was friendly and very efficient!

Brian D. | Overall Experience |
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Friendly and honest, they made a stressful time a lot easier

Brenda M. | First Impressions |
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Great customer services.

David B. | Overall Experience |
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Excellent facility and staff.

Sally C. | Overall Experience |
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Z

Brian K. | Overall Experience |
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Very good service.

russell r. | First Impressions |
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That day I came to the store I was polity treated by the two white women, they were very prejudice to most me, I will not recommend my friends

Aliyah F. | Overall Experience |
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Storage was very disappointing bugs dead every where . I was constantly harassed by the staff & staff also allowed someone inside of my unit that was not on any documentation at all and I was robbed !

FLORE S. | Overall Experience |
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No comment

FLORE S. | First Impressions |
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No comment

DENNIS M. | Overall Experience |
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I moved 4 Uboxes and stored them for 4 months. The overall experience was better than expected - however, communication between office staff and WH personnel was LACKING. Even after confirmations.

foster t. | First Impressions |
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Excellent service. I will share my positive experience with others. Thanks, F.Thayer

Ralph C. | First Impressions |
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i've had good service each time that I've rented a trailer or storage unit.

William S. | Overall Experience |
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As a touring bicyclist (8000 miles this year) I was considered a vagrant here charged with eviction. I will never use U-Haul again. This was the worst experience of my life.

Emilio R. | Overall Experience |
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N/A

Paul B. | Overall Experience |
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Smooth service provided from CT to FL and excellent MOVING HELP from Palm Bay to Vero...........THANKS!

teresa s. | Overall Experience |
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Had a wonderful year

Lewis R. | Overall Experience |
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Staff was excellent especially Keli

Tara M. | Overall Experience |
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thing was that I got overcharged for box delivery the movers came, picked up box from uhaul, delivered it to my house, loaded it and dropped it back off to uhaul but Mike took care of me with np's.

Serigne D. | Overall Experience |
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It was a great experience working with you guys,you guys are awesome

kimberly c. | Reservation |
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Customer service was terrible. So many things wrong on my account. Went back in to fix it and employee was rude. They made the mistakes not paying attention.

michelle l. | Overall Experience |
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Very expensive for the space rented. NO PEST CONTROL. Found roaches in my unit and in the boxes I had stored there. Staff told me if I had a complaint about pest control to call corporate offices.

Cal C. | Overall Experience |
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Great experience

ANDREW L. | Overall Experience |
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Great experience. Nice staff.

James A. | Overall Experience |
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Move from California to Florida was great with UHAUL

Teresa S. | Overall Experience |
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I still have one more unit its not going anywhere yet.

Melissa S. | Reservation |
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The young man (I’m sorry but I didn’t catch his name) was very helpful, polite, and knowledgeable. Got everything done quite quickly.

Brian L. | Reservation |
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Great people/Great customer service! Thanks!

Gina J. | Overall Experience |
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It would be appreciated if the charges were prorated. I paid for my last month in full but was able to move stuff to a Ubox after a couple of weeks. I was told I would not be credited for unused wee

Deborah S. | Overall Experience |
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Having to put my moms things in storage after her passing was hard, the staff at the Babcock Rd ( Melbourne, Fl) was great to me in every way. Thank you for a great facility

edward c. | Overall Experience |
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I vacated the unit on 8/31/2018 but am being dunned for a September payment. The unit was empty on September 1. I have sent emails to Mike Hovencamp and Evan Harris at the facility but get no respons

Karen C. | Overall Experience |
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Would definitely use the storage facilities again.

Stephen K. | Overall Experience |
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Hall was needing better lighting Isles should reflect unit numbers

shauna d. | Overall Experience |
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Great job

john m. | Reservation |
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Very pleased

Brian A. | Reservation |
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While they are nice. I dont understand where a 19.95 truck rental with 12 miles on the truck turned into $52 and change... even the receipt doesn't make sense... at all. I wont be renting again.

Tracy A. | Reservation |
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Excellent service

Derrick W. | Reservation |
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Your staff members were very professional and attentive and the customer service exceeded my expectations. I am glad my daughter referred me to you.

Alexandra G. | Overall Experience |
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I rented a uhaul truck for in town and onky drive about 20 miles and they charged me 150$ for an in town truck when i asked them to fix it they said they couldnt and i had to call corporate so i did.

ANDREW L. | Reservation |
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Great Customer Service! Clean storage units!

samuel d. | Overall Experience |
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The manager lied about the lighting. He stated several of the aisles were well lit and there were no lights at all and required a flashlight. Also he was on his phone for much of the convo and rude

KYLE S. | Overall Experience |
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The facility was understaffed, We had to wait for a significant amount of time before speaking with anyone. The card reader didn't work. Rented me a trailer with a flat tire then told me call 1-800

john h. | Overall Experience |
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We were so pleased and greatful for all the guidance and assistance we recieved

greg d. | Overall Experience |
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Terrible management. Terrible staff. Misplaced our items and didn't care.

WILLARD H. | Reservation |
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OVERCHARGED FOR FUEL CHARGED > $100.OO FOR "TURNING IN LATE" EVEN THOUGH i WAS ON THE PROPERTY UNLOADING (waiting for u haul recommended workers to help!) Money over service!

edward c. | Reservation |
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Kelli was very helpful.

Tina D. | Overall Experience |
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UHaul in Palm Bay needs many more employees. The wait for service is too long and the employees do not acknowledge you as they are focused on the customer they are dealing with. Hire more people!

Gertrude F. | Overall Experience |
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the only complaint that I would have is not enough staff in the office.

Harlan L. | Overall Experience |
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Good services

Madeline R. | Overall Experience |
Rating:

I wouldn't recommend it because it's truly expensive I had a storage a little bigger than the one that I have with you guys and I paid way less than what I pay there

Allen R. | Overall Experience |
Rating:

I came the day after I did my contract they told me to come back to office have them take there locks off the doors. I did that and he went with me and card would not work. Come to find out I was anoy

Max M. | Overall Experience |
Rating:

very busy long waits

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