Customer Reviews for U-Haul Moving & Storage of Palm Bay

3781 reviews

4703 Babcock St NE   Palm Bay, FL 32905

(321) 473-3681

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(321) 473-3681

4703 Babcock St NE
Palm Bay, FL 32905

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

LaDonna S.  |  Overall Experience 
Rating:
3.0

Had an appointment for 10 to pick up truck. Waited in line for 40 mins. Never was asked for a return date. Charged for four days because I was renting one way. However, I called this location AND asked at the counter prior to signing rental paperwork; if unused days would be refunded, was given WRONG information. Told yes but truth is it's not. When I closed out my storage unit, I asked how long before unused time was refunded, learned the truth. And when I pointed out the fact I was provided wrong info twice, response was “He's new and probably didn't know.” Very disappointed.

LaDonna S. 
Rating:
5.0

Customer did not leave a comment.

JOHN F. 
Rating:
5.0

Higher more employees so you can be more efficient

KENT M. 
Rating:
3.0

The employees that helped me were very kind and gracious. There is a clear understaffing problem. I recognize that this is a problem everywhere. Long lines and wait to get the truck and to return it.

ERICA P. 
Rating:
5.0

Customer did not leave a comment.

DUAYNE D. 
Rating:
1.0

I waited in line for over almost 2 hours waiting to just get the truck. When I got it apparently it wasn't done right since when I arrived in my new state I was told the equipment was supposed to be round trip and that the car carrier was never added right so it was in the process of being reported stolen. I was hung up on 4 times by customer service. I will NOT EVER RECOMMEND UHAUL. I paid WELL over any other truck company and regret every single mile we were in the truck

Automne D. 
Rating:
5.0

Customer did not leave a comment.

Ronald E. 
Rating:
4.0

You're staff is overworked. It takes a long time to get waited on.

John D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

OSAMA A. 
Rating:
3.0

The wait time was ridiculous! The phone technology used didn't work properly, the employees were clearly frustrated with it both when I picked up and returned the truck. The mileage was incorrect when I returned the truck. Thank goodness I took photos of mileage and gas before I moved the truck. I was initially told that I had gone 147 miles, when in fact, I had only gone 9 miles... HUGE difference. I was also told that my truck had a full tank of gas, it had only a half a tank. When I attempted to go back in to speak with someone the line was all the way to the middle of the store of people waiting. There did not appear to be enough help for the volume of customers.

KIMBERLY R. 
Rating:
4.0

Customer did not leave a comment.

Russell W W. 
Rating:
2.0

It was pouring rain (not their fault, obviously). I got there and the unit (2036) was blocked by a giant truck. When I asked them to move it they said "we have nowhere else to put it". When I insisted they agreed to move it but couldn't find the keys. I had to pay an hourly rate to movers to sit in the parking lot, in the rain while they looked for the keys for 1/2 hour. When they finally found the keys... THEY WERE LEFT IN THE TRUCK!

Alfredo P.  |  Online Move In 
Rating:
4.0

Early, when they first open in the morning, might be better, if they were to have a couple of associates taking care of the customers, sometimes folks come in needing to be elsewhere in hurry. Folks can't pickup equipment the night before without being charged extra, so they have to wait to get the equipment early next morning. Other than that, service, professionalism is Excellent. Thank you

LUCIANO F. 
Rating:
5.0

Customer did not leave a comment.

Carlos M. 
Rating:
4.0

Good service.

John D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Often the only issue was the wait inside at the counter. Staff was generally friendly and helpful. They just seemed understaffed. Also the login process for daytime and after hours could be explained better.

nichole s.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Salomon A.  |  Overall Experience 
Rating:
3.0

Correct staffing count. Waited 1.5 hours for a reservation I booked a day before so I wouldn't have to wait

Casherra C. 
Rating:
5.0

Customer did not leave a comment.

OMAR S. 
Rating:
5.0

Great service and the price was very good.

ENRIQUE T. 
Rating:
5.0

Understaffed location having a large selection of trucks and trailers available for rental. I suggest you fire employees that don't show up for work and increase wages for those that do. Saturday morning (prime time for this sort of thing) I waited 45 minutes for the processing of 12 customers ahead of me and there were 16 customers waiting by the time I departed. There appeared to be only one technician handling equipment so to was a good thing only one person was issuing contracts in order to throttle his work flow.

james R. 
Rating:
5.0

Great service and fast

Jorge C. 
Rating:
5.0

Customer did not leave a comment.

RICHARD V.  |  Overall Experience 
Rating:
4.0

Only 2 people working at such a large facility. One person inside and one poor guy outside running his tail off for drop offs and new rentals. I saw a manager briefly in the office while waiting in line with eight other people. He disappeared quickly and never returned to help with the customers. I have used this facility before and it always ran very smoothly and with proper amount of employees. If anything it is a safety issue for the personnel working on the trailers and equipment. I helped the guy trying to pull the enclosed trailer to my vehicle because he was struggling to push it in place. The employee outside was very helpful and personable considering his dilemma. The one inside was confused and frustrated and left the desk four times while working on my contract paperwork without reason as to why.

arthur R. 
Rating:
1.0

Hire people that know what they're doing, instead of just being there to collect a paycheck. Second time I've used this location, and waited for ridiculously long times to be helped, at the counter, as well as in the pick up area. Majority of employees are young and don't seem to have any sense of urgency in dealing with number of customers that are waiting to be helped. I will not return to rent anything from here, even with a online reservation and quick check in, it didn't matter. Still waited 30 minutes with only 2 people in front of me. Previous time, I rented a truck, got to moving location and realized door was pad locked with no key attached. Had to use bolt cutters to open it, while paying a moving company to sit and wait for the rear of the truck to be unlocked so they could load it. No attention to detail from majority of employees here.

David S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL Y. 
Rating:
5.0

Customer did not leave a comment.

Glenn M.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

DANIEL G. 
Rating:
3.0

Have more people working on Saturdays. It was very busy and they had a few issues. Over all…they did what they could to get people moving along.

Richard J. 
Rating:
5.0

Customer did not leave a comment.

Joyce C. 
Rating:
3.0

The truck had roaches in it. They were coming from under the dash of the truck. Please check the trucks for insects after renting.

Samory M. 
Rating:
3.0

Customer did not leave a comment.

BRIAN B. 
Rating:
5.0

Customer did not leave a comment.

Avinash S. 
Rating:
5.0

Customer did not leave a comment.

AVINASH S. 
Rating:
5.0

Customer did not leave a comment.

JOSE N. 
Rating:
5.0

Customer did not leave a comment.

Louis P. 
Rating:
1.0

This location is the poorest I have ever encountered., Turned trailer in on May 12 and was billed for four extra days. Then I was billed for citation after the date I turned the trailer in. Finally got this cleared and then I was billed $1.00 for reason unknown. I believe there is fraud being completed at this location. UHaul need to investigate this location. I would never rent a UHaul again after this experience. If I receive another charge on my card, I will contact my attorney to look into this matter. Worst or the worst.

Gary G. 
Rating:
5.0

Customer did not leave a comment.

Kent D. 
Rating:
5.0

The only thing I would work on is the app to check in and out your truck. It was not working properly

Dawn A. 
Rating:
5.0

It was a long wait to pickup the truck

Roger P. 
Rating:
1.0

Returning the equipment, none of the employees approach to help. Not good service.

SALDY D. 
Rating:
5.0

Customer did not leave a comment.

MORGAN F. 
Rating:
5.0

No problems at all

BARTLEY H. 
Rating:
2.0

Told me unlimited miles since drove all the way to downtown Tampa to drop off both trucks and still got billed for extra miles. Plus dropped off first truck in the ghetto with a drop box and tried calling uhaul to let them know I dropped it off and was hung up on. Then tried billing us because they typed in info wrong about turning truck in late when it was on time:/

Nicholas V. 
Rating:
1.0

The employee working inside was helpful as much as he could. He couldn't leave the inside as he was the only employee inside. The other employee who was supposed to do the equipment returns was apparently in the bathroom for over thirty minutes. There were about five customers waiting for him and then he had an attitude when he finally came out. I ended up doing the self return because he took so long and I'm glad I did so I didn't have to deal with him after seeing his attitude.

ANTHONY L. 
Rating:
5.0

I'm really happy with the service I received. Truck was clean and air con was super cold. It was easy to extend for more days than what I initially needed. Price was reasonable.

THOMAS MATTHEW R. 
Rating:
5.0

Customer did not leave a comment.

LOUIS P. 
Rating:
5.0

I loved it people were returning their vehicles but it was super quick and easy.Thank you

PATRICIA L. 
Rating:
2.0

Shortage of help. Not very organized. Seemed like the other people that worked there could not multitask. Everybody should be trained to do all duties at the facility.

Annette C. 
Rating:
3.0

Customer did not leave a comment.

RICKY H. 
Rating:
1.0

First, the reason that I called the original location was that they said that they had a 15 ft truck available that day and they opened at 7am. After setting up, I got a text that the location had changed to a store that didn't open until 9am. Gentlemen at the location said that we were good to go and only needed to do the online pick up in order to get the lockbox code and it was EASY to do, though he did not finalize the reservation. Even though we filled out the online check in days before pickup, the system gave us an error message on moving day when trying to get the lockbox code. Then we spent 45 minutes on the phone with u haul, on moving day, sitting at the location and was told that the gentleman did not finalize the reservation and there was nothing that they could do. EVERY time that I rent a u haul, it is a nightmare and the customer service number hold times are outrageous. I'm not the type of person to complain, but this experience was just awful.

RYAN H. 
Rating:
5.0

Customer did not leave a comment.

Marguerite M. 
Rating:
5.0

Customer did not leave a comment.

william W. 
Rating:
4.0

Customer did not leave a comment.

roberto R. 
Rating:
5.0

Customer did not leave a comment.

CORINNE B. 
Rating:
5.0

Customer did not leave a comment.

DANIELLE E. 
Rating:
4.0

More staff to handle weekend crowds. Long lines and sometimes only one person waiting on customers.

Tammy H. 
Rating:
2.0

Poor process of checking in/out of customers Extremely poor communication Lots of staff not really doing anything at times

Tavious H. 
Rating:
4.0

Customer did not leave a comment.

GARY C. 
Rating:
4.0

Customer did not leave a comment.

Damien E. 
Rating:
4.0

Pick up experience was incredible compared to many recent rentals. In and out within 5 minutes, compared to the usual 35-45 minutes. Return was no so pleasant. We were instructed that the guy handing returns was on break. Upon finally returning the employee was very apologetic and professional. Wish I could pick up and drop off with just a bit more sense of urgency in the future.

Zachary M. 
Rating:
1.0

The tires were not good. They did not.

Linda M. 
Rating:
5.0

Excellent customer service!

EVERTON A. 
Rating:
4.0

Faster service waited a hour about just to get the truck after i already made a reservation.

CAITLIN C. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER B. 
Rating:
5.0

Very good service

HECTOR A. 
Rating:
1.0

I waited over an hour to get my storage that was reserved days ago and they charged me that hour on the truck even though it was their fault. I waited an hour also to pick up my truck. Worst service ever!!!!!!!!!

Teri P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

parag S. 
Rating:
5.0

Customer did not leave a comment.

Molly L. 
Rating:
5.0

Customer did not leave a comment.

timothy S. 
Rating:
1.0

I was charged double because of changes to my reservation by the location. I will never use this location again, and I will try to find alternatives to Uhaul in the future so I will never need to rent from them again.

GREGORY O. 
Rating:
5.0

Customer did not leave a comment.

AUTUMN S.  |  Overall Experience 
Rating:
3.0

Customer service could use some improvement .

Scott H. 
Rating:
5.0

They do a great job at this location!

RAYMOND W. 
Rating:
2.0

I waited in line 30 to 40 minutes before getting to speak with someone then the First trailer I rented was not on lot , which they looked for , for 20 minutes , so I had to go back inside and wait in line for another 20 minutes to tell the guy it was not on lot... they upgraded me to the next size , which I appreciated . I got it home and realized there were no lights working on the trailer. So I hurried back to the store and they did give me another trailer because the one I had the wires had been cut and the ground wire was not attached. The guys left at store also helped me move a mower I had already put in trailer. They need more people working at this location.

SHERRY P. 
Rating:
1.0

Couldn't use app, took over 30 minutes for someone to come on phone, gave me wrong storage unit number so movers couldn't put my stuff in, gave me storage unit that was occupied by someone else no lock, changed storage until went to put things in lock on unit, denied access, didn't give me my free lock, couldn't return truck on time because the ONE storage unit had to be rearranged, extra day to move out of apt do to nowhere to put my stuff.....

REBECCA D. 
Rating:
5.0

Problems were reported when dropping off the trailer. The attendant apologized and said it would all be repaired before renting to another customer.

DOTTY R. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
3.0

The workers are rude. They don't acknowledge you. The manager looks like he just got done doing a pound of coke. It's a damn mess at this location. No customer service at all. Everyone looks miserable.

CRISTINA B. 
Rating:
3.0

Have quicker registration. It was exceptionally slow.

Antonio G. 
Rating:
1.0

After reserving over the phone still had to wait inline inside the store for an hour and a half. The rest of the process was smooth.

AMANDA MARIE C. 
Rating:
3.0

I was unable to make a reservation despite calling several times and waiting on the phone

JERRY T. 
Rating:
5.0

Customer did not leave a comment.

ZACHARY H. 
Rating:
5.0

Customer did not leave a comment.

PARISIEN G. 
Rating:
2.0

Computers were updating, personnel not trained properly and not enough workers. I waited in line for an hour with only 3 people ahead of me before I got to the counter. They had two people working the retail counter.

Lorie W. 
Rating:
3.0

The equipment was clean and in good conditions. The service was very slow, there was no one to take care of various customers, inside and outside. Eventually they were able to attend to everyone but it took a very long time

luis L. 
Rating:
5.0

Ample parking spaces.

Leonardo T. 
Rating:
5.0

The woman who checked us in was really excellent!!!

Ruth L. 
Rating:
1.0

Screwed up gave me a unit already used and wasted the time I had with movers. All I got was sorry for the inconvenience. $150 lost for movers that couldn't put stuff in storage unit.

Rebecca D.  |  First Impressions 
Rating:
5.0

Excelente

Enrique P.  |  Overall Experience 
Rating:
5.0

Great bunch of people. The General Manager was super. He took time to help me even when he was under staffed. He rolled up his sleeves and helped me and was a great guy. He is an asset to your company.

Michael F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ron B.  |  First Impressions 
Rating:
5.0

You should know when a delivery is within 100 miles.

John D. 
Rating:
5.0

Customer did not leave a comment.

RONALD B. 
Rating:
5.0

Customer did not leave a comment.

JAMES Z. 
Rating:
1.0

This person continually uses my email address not his. I wish you could block my email from future contracts with him! I get all his contracts and. Informations. Annoying! This has happened for several years.

CECIL W. 
Rating:
5.0

Customer did not leave a comment.

HARLEY W. 
Rating:
5.0

Customer did not leave a comment.

FRONZO C. 
Rating:
3.0

They didn't have a 10' truck available so I had to pay extra to get a '15. even though I reserved my truck.

Seth G. 
Rating:
5.0

Customer did not leave a comment.

Bruce K. 
Rating:
5.0

First time in the last month (11 experiences) that was 100% perfect and smooth, really appreciated desk staff and staff outside

DYLAN HOMER S.  |  First Impressions 
Rating:
5.0

Great

CHARLES W. 
Rating:
4.0

Customer did not leave a comment.

tim j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ronald M. 
Rating:
5.0

Customer did not leave a comment.

WILSON R. 
Rating:
5.0

Customer did not leave a comment.

Stephen R.  |  First Impressions 
Rating:
5.0

Thank you to the man who opened my account,

Francisco m.  |  Overall Experience 
Rating:
4.0

Hire more staff.. not enough employees to handle customer load sufficiently.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

JOSEPHFRANKLIN L. 
Rating:
5.0

Customer did not leave a comment.

ROY B. 
Rating:
1.0

The destination location was a total joke. It took over 45 minutes to check the truck in. I was supposed to return the truck with 3/4 tank of fuel it was full. I supposedly went over my mileage by 5 miles and cost me an additional $2.00. Really? The girl who checked me in just had to have a puff on her Juual cigarette in the middle of checking me in. She barely turned her head to blow her smoke out. Totally disgusting and unprofessional.

Donald L. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY P. 
Rating:
4.0

Customer did not leave a comment.

Gladys M. 
Rating:
5.0

Customer did not leave a comment.

Glenisha W.  |  Overall Experience 
Rating:
5.0

Employees did a great job helping me find and get comfortable using the equipment. They had several barriers to ensure safe operation before I drove off, which is nice to see.

Patrick S. 
Rating:
1.0

Customer did not leave a comment.

Stacey E. 
Rating:
5.0

Helpful and friendly owner and great staff 👍

abdulrahman a.  |  Overall Experience 
Rating:
5.0

Thank u

SPENCER B. 
Rating:
5.0

It was nice knowing that my items were protected and secure. Thank You for such a Great Place

jacquelin m.  |  Overall Experience 
Rating:
1.0

U-haul screwed me up and down all day. (Location 1): My original reservation to store my goods was for an 8x16 at a facility in the Eau Gallie area. That original facility did not even have that size unit on site and all of their largest units were full. They sent me 20 minutes south to Palm Bay (Location 2) where I received a 10x10 unit - a smaller unit than I originally reserved. After packing it as tight as possible and not being able to fit everything, I drove back up north to a family member's home to store the rest of my items. As originally planned, I then went to the conveniently located U-Haul facility around the corner (Location 3) where the drop off my 26' truck was originally scheduled only to learn that the Palm Bay facility (now 25 min back in the other direction) had changed my truck's drop off location without telling. They claimed the truck for their location. (Location 3) Service tech told me they couldn't fit my truck to begin with in their parking lot and to go to the Sarno/Apollo drop off location. (Location 4) I then spent 25 minutes on the phone with customer service to have my drop off location changed without incurring a hefty penalty for "Wrong Drop-Off Location". They were helpful and changed my drop off to Location 4. Upon return of my truck I was chagred $40 for gas because i was a fraction of a needle's width lower than my required fill up level BECAUSE UHAUL HAD ME DRIVING ALL AROUND BREVARD COUNTY. I was just going to forget about it and move on but I've been bombarded with emails every other day asking for a review. Here it is. You burned my entire day and cost me who knows how much money. 0/10 U-Haul has not been cooperative in resolving any disputes prior to me leaving this feedback. I will be loading up another 26' truck and taking it to Jacksonville in 3 weeks. Generous monetary compensation is absolutely deserved after what they put me through but I'm not getting my hopes up.

Matthew S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Haydee F.  |  First Impressions 
Rating:
1.0

My reason for being upset that in order to get a question answered you have to wait in line for extended amount of time. After cancelling my storage unit I kept receiving late notices 3 weeks as of this writing. I definitely will not use the facility located on Babcock Street Palm Bay Florida. I had to call the UHaul central office to cancel my unit because I could not get in to see someone personally. This problem could be corrected if you had more employees

Maria C.  |  Overall Experience 
Rating:
5.0

after a mix up thru uhaul.com the manager was able to help me get the storage needs that were needed for my situation I had a long hard move from out of state and he was great at helping me settle my belongings in.

Nicole R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Selina P.  |  Overall Experience 
Rating:
4.0

I worked with two uhaul storage facilities and everyone was fantastic. Especially Tony and Zac, they really went above and beyond to assist with my needs. Kudos to the whole uhaul team!

Louise R.  |  First Impressions 
Rating:
5.0

They went above and beyond to let me get moved in although they were experiencing major computer problems. Highly recommended!

laura s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Francisco m.  |  First Impressions 
Rating:
5.0

Everything went fine except that our online info told us to use the free lock we would find inside the unit. There was none. However, the office provided one and got us squared away

Wray S.  |  Online Move In 
Rating:
5.0

I appreciate all your help throughout this moving process.

morgana F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brenda H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nixon M.  |  Overall Experience 
Rating:
3.0

They put me and my family, who have breathing issues, in a truck that smelled like an ashtray!

kristie i.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SAMANTHA W.  |  Overall Experience 
Rating:
2.0

O couldn’t access my storage 6 pm and no one there to help when they was supposed be there until minimum 7 pm. I rented but I didn’t use BCZ I could not access my rental store. They did demonstration at the front pad but did not work couple days after no one to help and also customer service taking too long to connect to automatic system that its horrible

Jackson M.  |  Overall Experience 
Rating:
1.0

We were unable to access the storage unit and when we requested help, we were told someone would look into it. They have not nor have we been contacted for further assistance. We have not been able to move in yet but our credit card has been charged.

Aaron G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

audeley m.  |  Overall Experience 
Rating:
5.0

The wait was a little long, but once I got up to the desk things were set up very quickly. Accessing my storage unit was easy and I love that you have an area to leave donations. I was happy to leave things I no longer needed to people who could use them instead of just tossing them away.

Adrienne R.  |  Overall Experience 
Rating:
5.0

Fast, professional, with thorough knowledge of the customer’s needs.

Peter K.  |  First Impressions 
Rating:
1.0

I have to say the store owner is a terrible cold hearted human! I understand there are rules and policies to follow but jesus there are times and places where you can bend some rules or even make exceptions. Thankfully the general manager was a bit more understanding. All around the worst experience ive ever had at a uhaul location. Thank god i dont live in that area and have to deal with them.

ENRIQUE C.  |  Overall Experience 
Rating:
2.0

The new management and his new team are not well trained or friendly. I have used this location several times since moving to the area and it went down hill quick with the new management and team. I will not be using them again.

DONALD A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cathy r.  |  Overall Experience 
Rating:
5.0

Attention and professionalism

Jackson M.  |  First Impressions 
Rating:
4.0

Instead of just marking the amount of fuel (in the office) for the truck being picked up, the staff should check the actual gauge along with the client and then mark the form. Trusting staff that they knew the amount of fuel in the truck, as the client, I forgot to check it against what was marked on the form before leaving. When I realized the form was incorrect, my informing staff of this was not accepted. I had to fill the tank A lesson learned.

kamau k.  |  Overall Experience 
Rating:
5.0

Storage locker was perfect. We stored there for 1.5 years, hands off and everything was just as we left it. Not even any dust.

GALE T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chad E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

brian c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Scott E.  |  Overall Experience 
Rating:
5.0

everything is great at this facil

Ron M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Alexis P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALEX C.  |  First Impressions 
Rating:
1.0

Extremely poor customer service. Training in account and or conflict resolution is paramount. Corrective Follow-through with Management is appalling.

James B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael K.  |  Overall Experience 
Rating:
5.0

Howard and Dawn were absolutely amazing! They went out of their way to help me resolve several issues I was kleft with after hiring (UN) professional movers. I would recommend this storage and rental facility 10/10 times.

Michelle Z.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Donella A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wayne T.  |  Overall Experience 
Rating:
4.0

No problems. I would store here again in the future if needed.

Brittany B.  |  Overall Experience 
Rating:
5.0

Very happy with U haul storage Would recommend to my family and friends Thank you !!!

Gary t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph C.  |  First Impressions 
Rating:
3.0

Access code wasn't working

Ike S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

lydia g.  |  First Impressions 
Rating:
3.0

Provide better customer education/understanding of product and service.

Lillie C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Murdallua L.  |  Overall Experience 
Rating:
3.0

The unit had no lock and I was advised of wrong times to access the drive up bay, so while already having a stressful day and putting everything myself & 2 small kids own I’m storage myself, I had a tall man with a mustache rush me out. Anytime I’m there although other people’s children are being loud leaving food behind , he finds something to say to my 11 year old daughter. Please watch the camera footage for more details if needed. The one employee is making my experience uncomfortable.

Courtney T.  |  Online Move In 
Rating:
2.0

i checked out online with confirmation because the line was all the way out the door. later a confirmed e-mail so i thought all was ok. NOT i got a late letter with a fee and 2 phone calls to resolve this issue got me no where. the 3rd call finally i hope solve this issue.......

Barbara F.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

tim r.  |  First Impressions 
Rating:
5.0

Anthony was so pleasant a d helpful to me. He went out of his way to help me find a close convenient space so that I would not have to walk too far. He also helped me to my car with my packages. Highly recommend this facility.

michele K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Patrick R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

louann h.  |  Overall Experience 
Rating:
5.0

The gentleman that helped us was outstanding!!!

Gregory B.  |  First Impressions 
Rating:
5.0

It was a pleasure to do business with U Haul.

Yvette R.  |  Overall Experience 
Rating:
4.0

One area of improvement for this facility would be shortening the wait time for customers, both in-person at the office and when calling the office on the phone.

ROBERT S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hailee C.  |  First Impressions 
Rating:
5.0

Manager, Angel Vega did an excellent job in determining what would work best for my move. He was professional, and also seamed sincerely interested in solving my moving needs....very different from the 4 other storage places I visited that day. I was also impressed with the layout of the U-haul storage facility. The loading bay with carts and sliding automatic doors make the moving easier. Thank you, Angel!

Quince E.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nicole m.  |  First Impressions 
Rating:
4.0

I think your prices where to high compared to other storages and some of them are to small for the price you charge.

gertha f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARGARITO M.  |  First Impressions 
Rating:
1.0

Leak in roof above our unit resulted in water damage and mold in half our belongings. Building maintenance needs to be evaluated. Noticeable water stains in ceiling throughout.

alexander j.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LaQuita D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Fran G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Stanley T.  |  First Impressions 
Rating:
4.0

The latch on my unit needs to be fixed. It was a fight every time to lock it.

darlene A.  |  Overall Experience 
Rating:
2.0

Felt very unsafe as the transaction proceeded and after leaving items in storage.

Calvin L F.  |  First Impressions 
Rating:
1.0

The plywood floor allowed ground water to seep up into the unit and ruin boxes and irreplaceable books. Trucks were parked in front of unit a few feet from the door making it very difficult to get items in and out if not impossible. Emptied unit over Labor Day weekend and did not receive refund.

David M.  |  Overall Experience 
Rating:
5.0

The guy Anthony was very very polite and considerate.

SHAMETRA W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TREVOR Y.  |  First Impressions 
Rating:
4.0

Claim submitted for water damage. U-Haul assigned me a storage space that was directly over an open water drain. To make matters worse the floor was wood which absorbed the moisture from below. Even the addition of a dry rid bucket at the beginning of the storage period did not prevent the damage.

Tom W.  |  Overall Experience 
Rating:
1.0

Too expensive and unreasonable late fees avoid at all cost

Carlos M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peter D.  |  First Impressions 
Rating:
5.0

Great location. Staff was very competent. Would use this facility Agsin.

Judy C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Judy G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tricia P.  |  Overall Experience 
Rating:
5.0

Great place

William W.  |  First Impressions 
Rating:
4.0

Helpful and friendly staff

Sharon F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eric V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRIAN E.  |  Overall Experience 
Rating:
3.0

Customer Service is terrible. Obvious staff believes customers are there to interrupt the their socializing and whatever other tasks they find more important.

GLENN F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHAMETRA W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

patricia r.  |  First Impressions 
Rating:
5.0

I only ever had one complaint the entire time I had this storage unit. Regarding this complaint, it was taken care of promptly. I emailed in, received a call first thing next morning and my issue was promptly taken care of. The GM (I don’t remember her name) was very helpful and amazing. Always smiling, always doing something Productive whether helping a customer or employee. Overall amazing experience.

Kyle t.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brittany B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frank H.  |  Overall Experience 
Rating:
5.0

We had no problems with this facility. I will definitely recommend this place to my family and friends. Thank you very much.

Elizabeth P.  |  Overall Experience 
Rating:
3.0

Couldn't access storage unit after hours, even though I had the 24 hour access card, Office personnel had multiple issues with computer operations.

Daniel F.  |  Overall Experience 
Rating:
4.0

The alarm went off the first day but hopefully that won’t happen again.

darlene A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dino F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

chester m.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Andrew C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jason t.  |  First Impressions 
Rating:
5.0

Very helpful when you need storage.

John D.  |  First Impressions 
Rating:
5.0

Thanks again for your help

mike b.  |  First Impressions 
Rating:
3.0

Since I didn't stay the whole month of June, I should've received some of my money back. If I've known this, I wouldn't have paid.

Shevonne J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dache P.  |  Overall Experience 
Rating:
5.0

Your two staff people were very helpful friendly and efficient. It was a pleasure to open up

Fred M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jennifer u.  |  First Impressions 
Rating:
3.0

I have been trying for over a week to get in touch with the storage unit site for an overpayment refund on my rent and can’t get anyone. Very frustrating and disappointing!

Heather K.  |  Overall Experience 
Rating:
5.0

Thank you excellent service . nice staff

rami a.  |  First Impressions 
Rating:
5.0

Satisfy

Murdallua L.  |  First Impressions 
Rating:
5.0

It's a beautiful place and affordable. I'm very happy.

Kim C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

james f.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Natasha G.  |  Overall Experience 
Rating:
3.0

The waiting time to speak to an employee in the office is excessive.

Paul R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathleen H.  |  First Impressions 
Rating:
3.0

Very Friendly staff went above and beyond to satisfy all of my concerns my exit from the facility was very smooth would recommend to my friends and family

Maggie F.  |  Overall Experience 
Rating:
4.0

Nice experience, good people

Francisco D.  |  First Impressions 
Rating:
5.0

Great help! Immaculate facility. Thank you!

laura s.  |  First Impressions 
Rating:
5.0

Always a great experience with storage & truck rentals, whether it be around the corner or 1200 miles away. Veterans & Seniors should receive at least 20 percent discount, if promised,

kamau k.  |  First Impressions 
Rating:
5.0

I would recommend uhal to everyone they're there to help you with all your needs a great place for business 5 🌟's

LaQuanta S.  |  First Impressions 
Rating:
5.0

The staff is knowledgeable, helpful, and personable.

Charles G.  |  First Impressions 
Rating:
5.0

Thanks for the excellent and courteous service. To complete my move from Fleming Island to Vero Beach, FL; I rented three 12’ trailers, three storage units, and a 26’ box truck. Everyone was great! TY

JASON W.  |  Overall Experience 
Rating:
1.0

Worst management I’ve ever seen. Very scummy, Would HIGHLY NOT recommend to friends or family or anyone at that. Not all locations are bad only the one on Palm Bay road and Babcock Was horrible

ADREANA Q.  |  Overall Experience 
Rating:
4.0

Thanks!😁

Daniel M.  |  Overall Experience 
Rating:
5.0

Clean, easy access, carts are readily available and in great condition. The parking areas and drive in loading area were excellent! Very happy with this facility!

Gary B.  |  Online Move In 
Rating:
5.0

all went well

william r.  |  Overall Experience 
Rating:
5.0

Very pleased with facility and service

christina r.  |  Overall Experience 
Rating:
5.0

other than a few small issues with the van I rented every thing went very well including the owner in Knoxville Tennessee coming to pick me up. Thank You for a good experience .

william r.  |  First Impressions 
Rating:
5.0

The young man that attended to me was an exceptional employee. He knew what he was doing and.did.it very well

Ron L.  |  First Impressions 
Rating:
4.0

Had trouble with first unit then I asked for a better one and they did provide one .

laura a.  |  First Impressions 
Rating:
5.0

None

Robert H.  |  Overall Experience 
Rating:
5.0

Great service

Zester T.  |  Overall Experience 
Rating:
5.0

Awesome storage facility

tammy S.  |  Overall Experience 
Rating:
5.0

Mike the store manager was very helpful and understanding. Would recommend to anyone

Yiasha G.  |  First Impressions 
Rating:
3.0

I had my storage rent upped two times in 10 months. I believe that if you are promised a amount it can not increase whenever they want more money.

John V.  |  Overall Experience 
Rating:
5.0

Great

don r.  |  First Impressions 
Rating:
3.0

the staff here really needs help,they cannot keep up with the few people they have although they are doin their best

James F.  |  First Impressions 
Rating:
5.0

Very friendly and helpful staff at this location.

Eleona G.  |  Overall Experience 
Rating:
5.0

They took great care of me and my needs

LISA D.  |  First Impressions 
Rating:
5.0

Wonderful service from Stacey and everyone. I felt comfortable dealing with them. Stacey walked me through everything. Thanks to the whole crew! Cameron was great too!

Linda M.  |  First Impressions 
Rating:
3.0

I understand you're running a business but it's too expensive you don't get prorate for moving out early I paid 200 not fair need to work with customers. Because dont have the money always it's not e

Nancy J.  |  Overall Experience 
Rating:
5.0

The folks at this location were very helpful, friendly, and professional. Everything you want in a business.

Jeremiah T.  |  First Impressions 
Rating:
5.0

It was my first time taking out storage and renting from there, but the staff made it easy and answered all my questions. Great Job Great Place!!

Marissa K.  |  Overall Experience 
Rating:
5.0

excellent service

Robert R.  |  Overall Experience 
Rating:
4.0

During my needy moments and the changes that occurred regarding the moves I've had to make, the staff at Uhaul were very accommodating and gave me good advice in making good decisions for storage.

Chiquita L.  |  Overall Experience 
Rating:
5.0

nice people to work with

Thomas L.  |  First Impressions 
Rating:
1.0

The manager is constantly stoned and on some kind of drug and the employees need to be drug tested immediately. They are lazy and aren’t helpful at all. I rented a unit and got no instructions

kurt b.  |  Overall Experience 
Rating:
5.0

Would recommend Uhaul

debbie n.  |  Overall Experience 
Rating:
5.0

Friendly and good info, beautiful facility! Love your recycle corner, got a much needed washer. Would like to see whatever is not taken if still usable donated to habitat restore or nana's house. Ty

debbie h.  |  First Impressions 
Rating:
5.0

Well worth it. Was here here for over a year, excellent secure storage.

Jacob R.  |  Overall Experience 
Rating:
5.0

Very helpful locating item left in truck cab. Also patient and helpful in understanding storage unit procedures.

Barbra S.  |  First Impressions 
Rating:
5.0

Everything was great!! She was helpful and informative with everything. Will use again if needed

Yiasha G.  |  First Impressions 
Rating:
3.0

Na

Navita J.  |  Overall Experience 
Rating:
4.0

I like the variety of options for moving and storing my possessions. It was fairly easy to get what I needed.

John D.  |  First Impressions 
Rating:
4.0

Second year using the storage for college during the summer. Staff has all been very nice.

Paul R.  |  Overall Experience 
Rating:
1.0

Management is bad at this location. Very unorganized.

Kimberly H.  |  Overall Experience 
Rating:
1.0

Roaches

Jennifer R.  |  Overall Experience 
Rating:
2.0

No lights!!!

Mary Jane B.  |  First Impressions 
Rating:
5.0

Very professional and cheaper than the “other guy”.

Tom W.  |  Overall Experience 
Rating:
4.0

The you lady in Melbourne store Sara was bee kind and professional. The you lady in palmbay at the storage unit place was nice and even stayed after hours to make sure I had access.

Tia S.  |  First Impressions 
Rating:
5.0

Excellent place for storage With all facilities

Osvaldo V.  |  Overall Experience 
Rating:
5.0

Everyone is courteous and respectful, great team

David H.  |  First Impressions 
Rating:
5.0

Staff, especially Elizabeth, has been genuinely kind and accommodating during my current circumstances and time of need.

Chiquita L.  |  First Impressions 
Rating:
5.0

I want to say I was very un happy with your UBox deportment.. i would never use again. IF it was not for Elizabeth Long and Nicole Jones's I probably would have not have been with UHaul at all .

Paula D.  |  Overall Experience 
Rating:
4.0

Had some issues with my paperwork so instead of turning me away they handled everything. Got my truck returned and got a storage unit.

Alona G.  |  First Impressions 
Rating:
5.0

The people at the storage facility are friendly and helpful

Mark S.  |  First Impressions 
Rating:
5.0

Very pleased with all the services. Nice to work with.

Sheila B.  |  Overall Experience 
Rating:
5.0

The staff was very helpful in explaining everything in detail and I felt confident that my items were stored safely and securely.

Michael F.  |  First Impressions 
Rating:
3.0

Average

hope g.  |  Overall Experience 
Rating:
3.0

Please note my bearer has the pad lock for our recent use of your facility. The front desk employees are very professional, but the monthly charges fluctuates too much. Thanks Ronald

ronald t.  |  First Impressions 
Rating:
4.0

Hold it down for Mary. I’m going there right now in the back room, possibly working on other things and there would be a long line out front. The lights were damaged from a hurricane When I moved in,

Laura H.  |  Overall Experience 
Rating:
5.0

na

Paul B.  |  Overall Experience 
Rating:
1.0

Nobody will answer phone. Trying to make arrangements to get pods delivered. Spent over 5 hours on hold then Gabriel told my wife that I had to call back because contract is in my name even though I w

Michael H.  |  First Impressions 
Rating:
4.0

The driver was very friendly and professional

HUYEN C.  |  Overall Experience 
Rating:
5.0

Overall I had a very easy and pleasant experience with the Uhaul facility. I will definitely reserve with them again.

BONNIE L D.  |  Overall Experience 
Rating:
2.0

Extremely long waits to chk out Also did not have a size I reserved now have a larger size with a discount. Frustrating. Cockroaches in the isles of the storage area in climate controlled section.

Jennifer R.  |  First Impressions 
Rating:
5.0

I appreciate the help that I was given customer service is excellent especially the manager Mr Michael for assisted me from the Palm Bay office thank you I truly appreciate it

Laurie T.  |  First Impressions 
Rating:
4.0

Only issue didn't know i couldn't get in on Sunday after 5pm

Brian B.  |  Overall Experience 
Rating:
5.0

Efficient and friendly staff.

Duane H.  |  First Impressions 
Rating:
1.0

I reserved a storage unit in an air conditioner area. Two days later I was told that the unit was not available and the don’t know why...... Because this was somewhat an emergency situation I had no

Jerry G.  |  First Impressions 
Rating:
4.0

NA.

ratanya h.  |  Overall Experience 
Rating:
5.0

😀

Micheal S.  |  First Impressions 
Rating:
3.0

Your fees were concerning, each month seemed to be different amount, even with the late payment, which in and of itself was too high. There were no advanced warning of any increase. Service was great

ronald t.  |  Overall Experience 
Rating:
5.0

I had a pleasant experience and couldn’t have been happier.

Tracy S.  |  Overall Experience 
Rating:
5.0

Michael and his assistant Elizabeth were absolutely the best. They were organized, professional and executed the rental experience with ease. Every part of the experience was explained in detail.

Beverly K.  |  First Impressions 
Rating:
5.0

Very friendly and easy to use web page.

brian f.  |  First Impressions 
Rating:
3.0

I wouldnt use this facility again because the staff was rude. I liked the gentleman who signed us up for the truck and unit, but everyone I dealt with after that was difficult to deal with.

MELISSA L.  |  Overall Experience 
Rating:
5.0

Excellent costumer service nice and clear no hidden info

Ricardo V.  |  First Impressions 
Rating:
5.0

Excellent customer service! I was able to rent a unit in 15 minutes. Just before store closing.

Mary J.  |  First Impressions 
Rating:
3.0

To pay extra for coming in after hours is not correct. Most people work 9-5 and then go home first to their families. I would want to come after dinner and once my family is safe at home.

ANGEL A.  |  Overall Experience 
Rating:
2.0

Not a good experience at all

Kimberly H.  |  First Impressions 
Rating:
1.0

Your employees were rude and disrespectful

Robert G.  |  Overall Experience 
Rating:
5.0

Kept in contact with me at all times regarding delivery and time of arrival. The employee who delivered my Ubox was friendly and very efficient!

Melissa G.  |  Overall Experience 
Rating:
5.0

Friendly and honest, they made a stressful time a lot easier

Brian D.  |  Overall Experience 
Rating:
5.0

Great customer services.

Brenda M.  |  First Impressions 
Rating:
5.0

Excellent facility and staff.

David B.  |  Overall Experience 
Rating:
5.0

Z

Sally C.  |  Overall Experience 
Rating:
5.0

Very good service.

Brian K.  |  Overall Experience 
Rating:
2.0

That day I came to the store I was polity treated by the two white women, they were very prejudice to most me, I will not recommend my friends

russell r.  |  First Impressions 
Rating:
1.0

Storage was very disappointing bugs dead every where . I was constantly harassed by the staff & staff also allowed someone inside of my unit that was not on any documentation at all and I was robbed !

Aliyah F.  |  Overall Experience 
Rating:
4.0

No comment

FLORE S.  |  Overall Experience 
Rating:
4.0

No comment

FLORE S.  |  First Impressions 
Rating:
4.0

I moved 4 Uboxes and stored them for 4 months. The overall experience was better than expected - however, communication between office staff and WH personnel was LACKING. Even after confirmations.

DENNIS M.  |  Overall Experience 
Rating:
5.0

Excellent service. I will share my positive experience with others. Thanks, F.Thayer

foster t.  |  First Impressions 
Rating:
5.0

i've had good service each time that I've rented a trailer or storage unit.

Ralph C.  |  First Impressions 
Rating:
1.0

As a touring bicyclist (8000 miles this year) I was considered a vagrant here charged with eviction. I will never use U-Haul again. This was the worst experience of my life.

William S.  |  Overall Experience 
Rating:
5.0

N/A

Emilio R.  |  Overall Experience 
Rating:
5.0

Smooth service provided from CT to FL and excellent MOVING HELP from Palm Bay to Vero...........THANKS!

Paul B.  |  Overall Experience 
Rating:
5.0

Had a wonderful year

teresa s.  |  Overall Experience 
Rating:
5.0

Staff was excellent especially Keli

Lewis R.  |  Overall Experience 
Rating:
4.0

thing was that I got overcharged for box delivery the movers came, picked up box from uhaul, delivered it to my house, loaded it and dropped it back off to uhaul but Mike took care of me with np's.

Tara M.  |  Overall Experience 
Rating:
5.0

It was a great experience working with you guys,you guys are awesome

Serigne D.  |  Overall Experience 
Rating:
2.0

Customer service was terrible. So many things wrong on my account. Went back in to fix it and employee was rude. They made the mistakes not paying attention.

kimberly c.  |  Reservation 
Rating:
1.0

Very expensive for the space rented. NO PEST CONTROL. Found roaches in my unit and in the boxes I had stored there. Staff told me if I had a complaint about pest control to call corporate offices.

michelle l.  |  Overall Experience 
Rating:
5.0

Great experience

Cal C.  |  Overall Experience 
Rating:
4.0

Great experience. Nice staff.

ANDREW L.  |  Overall Experience 
Rating:
5.0

Move from California to Florida was great with UHAUL

James A.  |  Overall Experience 
Rating:
5.0

I still have one more unit its not going anywhere yet.

Teresa S.  |  Overall Experience 
Rating:
5.0

The young man (I’m sorry but I didn’t catch his name) was very helpful, polite, and knowledgeable. Got everything done quite quickly.

Melissa S.  |  Reservation 
Rating:
5.0

Great people/Great customer service! Thanks!

Brian L.  |  Reservation 
Rating:
5.0

It would be appreciated if the charges were prorated. I paid for my last month in full but was able to move stuff to a Ubox after a couple of weeks. I was told I would not be credited for unused wee

Gina J.  |  Overall Experience 
Rating:
1.0

OVERCHARGED FOR FUEL CHARGED > $100.OO FOR "TURNING IN LATE" EVEN THOUGH i WAS ON THE PROPERTY UNLOADING (waiting for u haul recommended workers to help!) Money over service!

WILLARD H.  |  Reservation 
No reviews have been submitted for this location.

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