Customer Reviews for U-Haul Moving & Storage of Palm Bay

4,122 reviews

4703 Babcock St NE   Palm Bay, FL 32905

(321) 473-3681

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(321) 473-3681

4703 Babcock St NE
Palm Bay, FL 32905

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

This location was extremely unorganized and the employee we worked with seemed to be under the influence of alcohol or other drugs. We had to wait over 40 minutes to rent a trailer even though we did the online check-in through the U-Haul app. The manager walked away from us while we were still speaking to her and left to go home while there was a line of customers waiting to be helped. Upon returning the trailer, we were told by an employee where to drop it off. A different employee came outside to check it back in and asked us to move it somewhere else after we had already disconnected the trailer.

Joseph L. 
Rating:
1.0

I walked into the facility to try to rent the trailer the The person at the counter did not want to help me and told me to go outside to rent a trailer I asked him what his position was there and he said I don't know when another employee walked in he told the employee that I was there to return and I said you know that is not true I told you I wanted to rent rent a trailer so the other gentleman helped me out very terrible experience experience

LEONARD S. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY N. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY N. 
Rating:
3.0

The Employees need to pay attention to there work one of the attendees failed to return my rental paper work.

EDWARD R. 
Rating:
1.0

Customer did not leave a comment.

Jessica S. 
Rating:
5.0

Professional, well maintained and easy in and out .

PAUL B. 
Rating:
4.0

The truck I was supposed to get turned out not to be available, which forced me to rent a different-sized truck than what I had requested. Also, the location was clearly understaffed, with two young guys trying to do the work of three or four.

Thomas H. 
Rating:
3.0

I will say this and I think you guys can due a better job with this. The hitching system was to high, the tongue and pitch caused a lot of swing while we drove the first 4 hours. Which made me have to buy a different hitch; which reduced the swing by a great deal. This was not cool!

DAVID S. 
Rating:
4.0

Quick and Efficient return staff member

Gamini B. 
Rating:
5.0

excellent with this location for u haul. they are extremely busy... but still had amazing service.

jan w.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

MARK M. 
Rating:
5.0

Hard to get customer service on phone. Long wait times.

Lisa L. 
Rating:
5.0

Customer did not leave a comment.

GREGORY M. 
Rating:
5.0

Your website for reserving a vehicle is one of the worst sites I have used. It is extremely slow. Data I provided with the intent of shortening my time at the rental site did not transfer.

Jefferey J. 
Rating:
5.0

Great service and faster pick up

JORGE C. 
Rating:
5.0

excellent service... great employees.

JANICE W. 
Rating:
5.0

Customer did not leave a comment.

KEVIN E. 
Rating:
5.0

Keep the same is good

CRAIG H. 
Rating:
3.0

they were having issues checking me in since there programs wouldnt load up! just give mne a damn piece of paper to sign! and im fine!

Shawn F. 
Rating:
5.0

excellent customer service

Duane R. 
Rating:
5.0

Customer did not leave a comment.

Donald L. 
Rating:
5.0

Customer did not leave a comment.

Kim P. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW R. 
Rating:
5.0

Customer did not leave a comment.

HERBERT B. 
Rating:
5.0

Customer did not leave a comment.

WAPLEI G. 
Rating:
1.0

We were charged for a dolly we never received and 30 miles we didn't drive. Worst customer service experience ever. I know why everyone recommended Penske now.

Christopher H. 
Rating:
1.0

Bad customer service all around. I didn't feel safe. Will NEVER rent from them again.

AUDLEY S. 
Rating:
1.0

You guys are a bug rip off and I will never rent another uhaul .

Melissa T. 
Rating:
5.0

Customer did not leave a comment.

LUIS L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barry L. 
Rating:
4.0

Returning the truck took more than 30 minutes no one outside to check me in. Went inside several times, kept being told someone would come out????? One employee told me to wait then he was his cell phone with his wife, finally someone else came back out with me.

Nelson Eddy R. 
Rating:
4.0

I enjoy renting from Uhaul for my needs.

BARBARA R. 
Rating:
3.0

Have more staff available

RUSSELL LEE N. 
Rating:
3.0

Truck was very dirty, and the rubber seal kept coming off around the drivers door. The truck sounded horrible, like their was parts loose in the front end. No one explained how to turn 9ff the tow,haul button. Outside and inside had multiple scratches, vehicle was very old.

DIANA W. 
Rating:
5.0

The truck and trailer worked as expected. The truck's A/C worked really great and kept me cool during such a long drive. I didn't have any problems. The tire pressure monitor let me know one of the tires was under inflation. So filled it up and completed my trip.

JULIO P. 
Rating:
5.0

Customer did not leave a comment.

PETER D. 
Rating:
4.0

Customer did not leave a comment.

Austin P. 
Rating:
4.0

All went well except when I pulled into a gas station after a young employee hooked up the trailer. The trailer was not fastened to the receiver tight enough and the trailer came off of receiver. Thank goodness I wasn't traveling highway. I reinstalled correctly and went on my way

JOSEPH M. 
Rating:
5.0

Customer did not leave a comment.

Philip C. 
Rating:
1.0

I already have an open complaint and am waiting for a response from the company that seems to never be coming and im getting tired of it.This os hands down the worst service I ever had in my life.

DILLAN M. 
Rating:
3.0

It seems that this location is understaffed. Workers were helping customers all over the place. My crate was scheduled for me to arrive at 11:00. I arrived at Noon and still had to wait for an hour to access it. Also It was not clear that I needed to make an appointment 24 hours ahead of my arrival. Wasted a trip the day before. The Assistant Manager, Joseph was helpful in resolving my issues.

Pauline T. 
Rating:
1.0

The y were not helpful. We had to switch out the truck twice due to leaking in the back of the truck and ultimately we had to settle for a truck that rained on us in the cab half the way to Virginia. Once we got to the drop off point in Roanoke the staff there was not without required knowledge as well. We had to wait forever for someone to detach the trailer which no one ever inspected before we left. We had to purchase ratchet straps to secure the truck to your trailer because the ones on it were extremely damaged. Not happy spent a lot of money and felt like UHaul let us down. If you go back and look we have used ur vehicles through all 15 of our moves in the past. Probably going to look at Penske next time. Do better U Haul.

CHARLES C. 
Rating:
5.0

Tyler was very kind

Marvin B. 
Rating:
4.0

Customer did not leave a comment.

Angel M. 
Rating:
5.0

I had excellent customer service for the uhaul rental and also in the return service. I had an awesome experience thank you

VONDA B. 
Rating:
1.0

Fire the manager

DAVID J. 
Rating:
5.0

Customer did not leave a comment.

RICKY JAMES V. 
Rating:
1.0

Tell your customers in the beginning that a third party will be delivering the goods. And don't surprise them with a 2000 dollar delivery. Like I was told I needed to pay in order to get my things delivered to my new address.

Myrlene J. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW N. 
Rating:
5.0

Customer did not leave a comment.

JESUS F. 
Rating:
2.0

We were told we could be refunded some of the rental if we turned the trailer in early at the drop off location. When we arrived at Kokomo, In, we were told there were no refunds for one-way trips. Not very happy.

JOHN R. 
Rating:
5.0

Customer did not leave a comment.

THERESA W. 
Rating:
3.0

Customer did not leave a comment.

CLINT L. 
Rating:
5.0

Customer did not leave a comment.

HELEN G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HELEN G. 
Rating:
4.0

I dropped the cleaned and swept trailer off in no time. The U-Haul employee was fast and courteous and I will do business there again! Nice facility.

James E. 
Rating:
3.0

The first day we couldn’t get our storage after almost 1 hour on the line.. the only person there didn’t know how to process it, we came back the next day and Karina helped us

Jaime H.  |  First Impressions 
Rating:
5.0

"Irmalyss" gave us superb customer service.

Quince E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
2.0

My wife was going to drive one way 1200+ miles and they gave her a truck with 108,000 miles and NO CRUISE CONTROL.

LEESA T. 
Rating:
4.0

Customer did not leave a comment.

Leonette V. 
Rating:
5.0

Customer did not leave a comment.

Jeff M. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY M. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW R. 
Rating:
3.0

I was very disappointed in the lack of organization. I ordered/reserved a truck only to get to the facility to learn that it wasn't available. We worked it out in the end, but uhaul keeps falling short on me.

Clynesha C. 
Rating:
5.0

This is how you run a U-Haul facility!

William M. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

LEVI D. 
Rating:
5.0

Customer did not leave a comment.

Tina S.  |  First Impressions 
Rating:
5.0

Please place return signs in more locations.

Raymond G. 
Rating:
5.0

On top of it and assisted in unloading my car from the trailer.

ROBERT D. 
Rating:
5.0

Customer did not leave a comment.

GREGORY A. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JIMMY F. 
Rating:
5.0

Customer did not leave a comment.

ERIC M. 
Rating:
4.0

Olm]l

MARY H. 
Rating:
5.0

This place is Awesome The staff is Top notch. They go above and beyond to treat you with the utmost of respect and professionalism. I would definitely recommend them to anyone. They deserve recognition for their genuine kindness. Even when you asked a question they All took time to give you an answer and see how else they could assist you. Thanks

GWENDOLYN A. 
Rating:
5.0

Customer did not leave a comment.

SANDY R. 
Rating:
4.0

Windshield was so dirty you could barely see out of it.

JAMES F. 
Rating:
5.0

Customer did not leave a comment.

BRIAN R. 
Rating:
5.0

The person that created me with a smile I think her name is Irmalis (sorry if I’m wrong in your name). You made my storage rental experience flawless and made me feel important. Something that unfortunately we are currently missing from any other business. But you made me feel like a person and not a number. Thanks…. Mrs. Torres

Carolyn T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DAVID H. 
Rating:
4.0

Customer did not leave a comment.

DAVID H. 
Rating:
5.0

Everyone is doing an awesome job!! Especially with how short handed all business are. When I arrived They had a long line that went quickly. They worked as a team to get people in and out! Thumbs up to this store!

PATRICIA F. 
Rating:
4.0

Customer did not leave a comment.

Jay D. 
Rating:
3.0

The return checker Lee was the most helpful when I brought my truck back. Give that man Raise!

wesley H. 
Rating:
5.0

The wait to pick up the equipment took an hour. Only two workers in store to get customers checked out.

Debra R. 
Rating:
5.0

Great

JIMMY F. 
Rating:
1.0

Staff were slow and couldn't answer basic questions.

Kurt R. 
Rating:
3.0

The lock wasn't in it. I had a pretty long line to wait in with my 8months old grandaughter.

Patrick O.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Daniel E. 
Rating:
5.0

I thank you for a well maintained vehicle. A smooth and safe drive.

SHIRLEY A. 
Rating:
1.0

By the time I got there was already up set and on top I had to go hunting for someone to check in the truck so I had to wait until these guys stop talking about all they had to do until then one of them came over to check the truck in.

ANA A. 
Rating:
5.0

Keep up the good word and raise Irmalys Fernandez's salary. She did a great job.

ANY B. 
Rating:
5.0

Customer did not leave a comment.

Marc P. 
Rating:
5.0

Manager Andrew was VERY helpful and nice....A++++

Matthew B.  |  First Impressions 
Rating:
1.0

This has been by far the most miserable experience I have ever had moving. I have moved 7 times in the last 10 years , this is the first time I have used the U Boxes and I can assure you it will be the last. Poor lack of communication, you can't get ahold of anyone to help with issues. They just pass you around by phone to sit on hold for hours on end. I still have a missing U Box. I requested drop off of my boxes 2 weeks in advance and never got notified that they didn't arrive to the location. Then got rescheduled to a future date. I still can't get a number to the corporate office to explain what I have gone through. Extremely frustrated at this point. I don't know if I will ever get the rest of my stuff. My own company even recommended and partners with U Haul for employee relocations. Mike Grinstead

mike G. 
Rating:
5.0

Customer did not leave a comment.

DOMINGO B. 
Rating:
5.0

Customer did not leave a comment.

Tony N. 
Rating:
5.0

Karina was a great help and the gentleman who helped me with my Unix was awesome as well great staff and very friendly service

MELISSA S. 
Rating:
5.0

Customer did not leave a comment.

INGMAR G.  |  Overall Experience 
Rating:
3.0

Scheduling has been a consistent issue with all uhaul ppl have spoken to throughout my experience from NJ or Fl. If I had true timelines to stick to , your company would have rendered me and my family without furniture multiple times with the failure to pick up and properly deliver the two boxes I had . Both boxes were an issue with scheduling. I would not recommend uhaul .

Chrissy G. 
Rating:
5.0

Customer did not leave a comment.

Karyn M. 
Rating:
5.0

Use this location all the time if I need to haul something

KAREN A. 
Rating:
1.0

For starters you can fire the one associate Tyler Higgins. He is a terrible associate. He was of no help to me at all. Once the paperwork was finished he handed me the paper, told me where to find my truck and moved on. I live in Palm Bay. I am NOT familiar AT ALL with the new ways of how U Haul works and he did not walk with me to show me how it works to find where your truck is....My WIFE had to show me how to find the correct truck. THEN once we returned the truck he basically pointed me to the machine to clock out and left.....I could not log in cause it would not take my e mail and I even TOLD HIM and he just stood there....He is an incompeteny bafoon and needs to find another job. This work is not for him. It INVOLVES TALKING TO PEOPLE, something he does not know how to do. This is the worse experience with U HAUL I have ever had and I used to have a storage unit with you guys. I will NOT recommend ANY of my friends go to this U HAUL to rent a truck. I was quoted $93 for the truck and when I returned it and everything, my final bill was $90!!! Oh wow a measly $3 saving....I went way below the mileage I told Tyler I would and yet I got charged $90? For real? You guys need to step up your work and your workers...The girl that works there, I can't remember her name, but SHE is way better an associate then Tyler. And if Tyler is reading this good, he needs to read what people think about him. You are an awful associate for U HAUL Tyler. You need to quit. Find another job. Push carts for Publix or Winn Dixie. Walk dogs.....I don't care but I pray if I ever decide to go back to this establishment, you are not working there cause if I see you, I will walk right back out and go to another U HAUL location. You are a terrible associate and do not display customer pleasantry at all. You are dull and boring and rude......How on earth would I know where to find the truck? You explained terribly and then just walked away! And helped someone else!!!!!!!! Do you do that with all your customers? Do you hate your job? Are you trying to get fired cause if you want to tell me your boss's name and I will make sure to tell him to have you fired........You....I could just go on and on about how terrible a worker you are.........If you can't be let go maybe you can learn and work on helping customers........We go to U HAUL to move stuff......We need help finding the truck, logging in and loggin out and stuff like that........You gotta improve on that buddy......I was very upset and you did not give a rats ass........Well I bet you do now......When your boss reads this review be better if he is smart, have a word with you or two, being YOU"RE FIRED. I know I would not put up with this kind of crap from my employees.......Total nonsense.......Two no FOUR thumbs down cause my and my wife and very disappointed in the service we had.....And to charge us $90 instead of $93? you may as well of just charged us the $93 cause $90 is not any better........What can you do to improve is replace Tyler with someone who wants to work there.....ANYONE........HELL my cat can do a better job.......My 3 year old nephew can do better.........If Tyler cannot be fired then sit and talk with him........He is a terrible people person and this job you have to be a people person.....Don't ignore them.....Talk to them.......Help them.....Answer their questions........That is what your job is..........Take pride in it or people are going to leave reviews like this and your boss is going to be very upset and talk to you.........You want a happy boss....You want happy customers......This weekend you got two very upset customers.........

JON W. 
Rating:
2.0

They had one counter person and there was a line of 5 customers. It took over 45 min just to rent a auto transport that I had a reservation for. I also had a reservation for the previous day at a location in Sebastian, but they rented it out to someone else, so I had to go over 20 miles out of my way to this location.

RICHARD C. 
Rating:
5.0

Customer did not leave a comment.

MITCHELL P. 
Rating:
5.0

Customer did not leave a comment.

BRIAN S. 
Rating:
5.0

This is our location and employees are always very helpful. Two things though I would like to call your attention to: every time we encounter long lines and because even in the main office I have seen dead big roaches (in the storage as well) when we needed an unit, we rented it somewhere else.

KENNETH H. 
Rating:
4.0

The wait time to be served was unacceptable. The time it took to be waited on exceeded an hour each time I visited this facility.

Gary B.  |  Overall Experience 
Rating:
1.0

The alarm would continuously go off whenever we entered the unit. When we requested help, we were told it was normal. We know this is not the case and we were given the impression the employees simply didn’t want to help. Whenever we attempted to speak to an employee, the average wait time ranged from 45 mins to over an hour. There was no sense of customer service or support from this team.

Aaron G.  |  Overall Experience 
Rating:
2.0

The facility is clean, staff is friendly, but we had issues from the beginning. We reserved climate controlled storage rooms, when we arrived there were none to be had. So we ended up having to get regular storage lockers. After about 7 months of storage it was time to move into our home. We found that there was a small leak in one of our units that allowed small amounts of water in. But it was enough to rust our refrigerator, mold our newer couches, mold our large(expensive) Turkish rugs, and also cause damage to our cherrywood dresser(also not cheap), and also molded our dining room chairs (total of 6 that will need reupholstered or replaced). We haven’t gotten into the rest of the boxes yet, but expect to find more damage. My suggestion would be get insurance and photos prior to moving your stuff in and after…

Jason H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ireal j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darian S.  |  Overall Experience 
Rating:
5.0

Staff very helpful and courteous from starting and closing my storage unit,thank you !!great job

Ronald G.  |  Overall Experience 
Rating:
5.0

Karin and staff were professional, responsive, friendly and helpful. Great team! A previous Super-KMART Store is Now a Massive "Exceedingly Well Equipped" Super U-Haul Operation. Best seen to date. And, YES, I have Moved Many Times the past 40 years! LJS II, Major, USAF (Retired)

Lawrence S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Andrew P.  |  Overall Experience 
Rating:
4.0

Alarm system for outside units was broken for months and nit great lighting outside for 24 access

DYLAN HOMER S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa S.  |  Overall Experience 
Rating:
5.0

THIS IS AN EXCELLENT LOCATION. I rented 2 storages for over two years. Our furniture are in EXCELLENT CONDITION.

Domingo M.  |  Overall Experience 
Rating:
4.0

Only had issues at check in due to a reservation problem was soon resolved 2 days later, and I really thought that management facility was not up to the task to think outside of the box when I had to carry a trailer around town for 2 days loaded

wayne s.  |  Overall Experience 
Rating:
5.0

Good job on helping me obtain trick. Friendly and professional service.

Xzondra B.  |  Overall Experience 
Rating:
3.0

Need more people in front office.

ELNORA M.  |  Overall Experience 
Rating:
1.0

Well where do I start? First made reservations on phone then showed up to get truck and storage unit and they told me they had none. Then they found one they said at another location. So when I went there with truck load and to my surprise that place don't even have one that side and didn't have any empty. So I went back to the first location the last. Manager found one there at his location. So I moved in. He did make it right by first month free. So at that point its was ok. But at the beginning bad customer service.

GREGORY B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CONNIE S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard B.  |  First Impressions 
Rating:
4.0

Waiting time at the desk was frequently much too long. 15-20 minutes was not unusual.

Nadia L.  |  Overall Experience 
Rating:
2.0

Not enough to take care of costumer at register for that big of store 1 person at register

james l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brenda H.  |  Overall Experience 
Rating:
1.0

No one could answer my questions. My first time moving by myself. I was lost I didn't know what to do all the boxes I ordered and the plastic wrap and equipment I thought were in the back of the truck were not there. When I asked about them hejust said he'd give us a refund and I have yet to receive that.

BRENDA B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

John D.  |  Overall Experience 
Rating:
5.0

Great facility, friendly and hard working staff.

MATTHEW C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LaQuanta S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LaDonna S.  |  Overall Experience 
Rating:
4.0

You're staff is overworked. It takes a long time to get waited on.

John D.  |  Overall Experience 
Rating:
2.0

It was pouring rain (not their fault, obviously). I got there and the unit (2036) was blocked by a giant truck. When I asked them to move it they said "we have nowhere else to put it". When I insisted they agreed to move it but couldn't find the keys. I had to pay an hourly rate to movers to sit in the parking lot, in the rain while they looked for the keys for 1/2 hour. When they finally found the keys... THEY WERE LEFT IN THE TRUCK!

Alfredo P.  |  Online Move In 
Rating:
4.0

Good service.

John D.  |  Overall Experience 
Rating:
5.0

Often the only issue was the wait inside at the counter. Staff was generally friendly and helpful. They just seemed understaffed. Also the login process for daytime and after hours could be explained better.

nichole s.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Salomon A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICHARD V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Glenn M.  |  First Impressions 
Rating:
1.0

I waited over an hour to get my storage that was reserved days ago and they charged me that hour on the truck even though it was their fault. I waited an hour also to pick up my truck. Worst service ever!!!!!!!!!

Teri P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AUTUMN S.  |  Overall Experience 
Rating:
1.0

Screwed up gave me a unit already used and wasted the time I had with movers. All I got was sorry for the inconvenience. $150 lost for movers that couldn't put stuff in storage unit.

Rebecca D.  |  First Impressions 
Rating:
5.0

Excelente

Enrique P.  |  Overall Experience 
Rating:
5.0

Great bunch of people. The General Manager was super. He took time to help me even when he was under staffed. He rolled up his sleeves and helped me and was a great guy. He is an asset to your company.

Michael F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ron B.  |  First Impressions 
Rating:
5.0

First time in the last month (11 experiences) that was 100% perfect and smooth, really appreciated desk staff and staff outside

DYLAN HOMER S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

tim j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen R.  |  First Impressions 
Rating:
5.0

Thank you to the man who opened my account,

Francisco m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Glenisha W.  |  Overall Experience 
Rating:
5.0

Helpful and friendly owner and great staff 👍

abdulrahman a.  |  Overall Experience 
Rating:
5.0

It was nice knowing that my items were protected and secure. Thank You for such a Great Place

jacquelin m.  |  Overall Experience 
Rating:
1.0

U-haul screwed me up and down all day. (Location 1): My original reservation to store my goods was for an 8x16 at a facility in the Eau Gallie area. That original facility did not even have that size unit on site and all of their largest units were full. They sent me 20 minutes south to Palm Bay (Location 2) where I received a 10x10 unit - a smaller unit than I originally reserved. After packing it as tight as possible and not being able to fit everything, I drove back up north to a family member's home to store the rest of my items. As originally planned, I then went to the conveniently located U-Haul facility around the corner (Location 3) where the drop off my 26' truck was originally scheduled only to learn that the Palm Bay facility (now 25 min back in the other direction) had changed my truck's drop off location without telling. They claimed the truck for their location. (Location 3) Service tech told me they couldn't fit my truck to begin with in their parking lot and to go to the Sarno/Apollo drop off location. (Location 4) I then spent 25 minutes on the phone with customer service to have my drop off location changed without incurring a hefty penalty for "Wrong Drop-Off Location". They were helpful and changed my drop off to Location 4. Upon return of my truck I was chagred $40 for gas because i was a fraction of a needle's width lower than my required fill up level BECAUSE UHAUL HAD ME DRIVING ALL AROUND BREVARD COUNTY. I was just going to forget about it and move on but I've been bombarded with emails every other day asking for a review. Here it is. You burned my entire day and cost me who knows how much money. 0/10 U-Haul has not been cooperative in resolving any disputes prior to me leaving this feedback. I will be loading up another 26' truck and taking it to Jacksonville in 3 weeks. Generous monetary compensation is absolutely deserved after what they put me through but I'm not getting my hopes up.

Matthew S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Haydee F.  |  First Impressions 
Rating:
1.0

My reason for being upset that in order to get a question answered you have to wait in line for extended amount of time. After cancelling my storage unit I kept receiving late notices 3 weeks as of this writing. I definitely will not use the facility located on Babcock Street Palm Bay Florida. I had to call the UHaul central office to cancel my unit because I could not get in to see someone personally. This problem could be corrected if you had more employees

Maria C.  |  Overall Experience 
Rating:
5.0

after a mix up thru uhaul.com the manager was able to help me get the storage needs that were needed for my situation I had a long hard move from out of state and he was great at helping me settle my belongings in.

Nicole R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Selina P.  |  Overall Experience 
Rating:
4.0

I worked with two uhaul storage facilities and everyone was fantastic. Especially Tony and Zac, they really went above and beyond to assist with my needs. Kudos to the whole uhaul team!

Louise R.  |  First Impressions 
Rating:
5.0

They went above and beyond to let me get moved in although they were experiencing major computer problems. Highly recommended!

laura s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Francisco m.  |  First Impressions 
Rating:
5.0

Everything went fine except that our online info told us to use the free lock we would find inside the unit. There was none. However, the office provided one and got us squared away

Wray S.  |  Online Move In 
Rating:
5.0

I appreciate all your help throughout this moving process.

morgana F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brenda H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nixon M.  |  Overall Experience 
Rating:
3.0

They put me and my family, who have breathing issues, in a truck that smelled like an ashtray!

kristie i.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SAMANTHA W.  |  Overall Experience 
Rating:
2.0

O couldn’t access my storage 6 pm and no one there to help when they was supposed be there until minimum 7 pm. I rented but I didn’t use BCZ I could not access my rental store. They did demonstration at the front pad but did not work couple days after no one to help and also customer service taking too long to connect to automatic system that its horrible

Jackson M.  |  Overall Experience 
Rating:
1.0

We were unable to access the storage unit and when we requested help, we were told someone would look into it. They have not nor have we been contacted for further assistance. We have not been able to move in yet but our credit card has been charged.

Aaron G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

audeley m.  |  Overall Experience 
Rating:
5.0

The wait was a little long, but once I got up to the desk things were set up very quickly. Accessing my storage unit was easy and I love that you have an area to leave donations. I was happy to leave things I no longer needed to people who could use them instead of just tossing them away.

Adrienne R.  |  Overall Experience 
Rating:
5.0

Fast, professional, with thorough knowledge of the customer’s needs.

Peter K.  |  First Impressions 
Rating:
1.0

I have to say the store owner is a terrible cold hearted human! I understand there are rules and policies to follow but jesus there are times and places where you can bend some rules or even make exceptions. Thankfully the general manager was a bit more understanding. All around the worst experience ive ever had at a uhaul location. Thank god i dont live in that area and have to deal with them.

ENRIQUE C.  |  Overall Experience 
Rating:
2.0

The new management and his new team are not well trained or friendly. I have used this location several times since moving to the area and it went down hill quick with the new management and team. I will not be using them again.

DONALD A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cathy r.  |  Overall Experience 
Rating:
5.0

Attention and professionalism

Jackson M.  |  First Impressions 
Rating:
4.0

Instead of just marking the amount of fuel (in the office) for the truck being picked up, the staff should check the actual gauge along with the client and then mark the form. Trusting staff that they knew the amount of fuel in the truck, as the client, I forgot to check it against what was marked on the form before leaving. When I realized the form was incorrect, my informing staff of this was not accepted. I had to fill the tank A lesson learned.

kamau k.  |  Overall Experience 
Rating:
5.0

Storage locker was perfect. We stored there for 1.5 years, hands off and everything was just as we left it. Not even any dust.

GALE T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chad E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

brian c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Scott E.  |  Overall Experience 
Rating:
5.0

everything is great at this facil

Ron M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Alexis P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALEX C.  |  First Impressions 
Rating:
1.0

Extremely poor customer service. Training in account and or conflict resolution is paramount. Corrective Follow-through with Management is appalling.

James B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael K.  |  Overall Experience 
Rating:
5.0

Howard and Dawn were absolutely amazing! They went out of their way to help me resolve several issues I was kleft with after hiring (UN) professional movers. I would recommend this storage and rental facility 10/10 times.

Michelle Z.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Donella A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wayne T.  |  Overall Experience 
Rating:
4.0

No problems. I would store here again in the future if needed.

Brittany B.  |  Overall Experience 
Rating:
5.0

Very happy with U haul storage Would recommend to my family and friends Thank you !!!

Gary t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph C.  |  First Impressions 
Rating:
3.0

Access code wasn't working

Ike S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

lydia g.  |  First Impressions 
Rating:
3.0

Provide better customer education/understanding of product and service.

Lillie C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Murdallua L.  |  Overall Experience 
Rating:
3.0

The unit had no lock and I was advised of wrong times to access the drive up bay, so while already having a stressful day and putting everything myself & 2 small kids own I’m storage myself, I had a tall man with a mustache rush me out. Anytime I’m there although other people’s children are being loud leaving food behind , he finds something to say to my 11 year old daughter. Please watch the camera footage for more details if needed. The one employee is making my experience uncomfortable.

Courtney T.  |  Online Move In 
Rating:
2.0

i checked out online with confirmation because the line was all the way out the door. later a confirmed e-mail so i thought all was ok. NOT i got a late letter with a fee and 2 phone calls to resolve this issue got me no where. the 3rd call finally i hope solve this issue.......

Barbara F.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

tim r.  |  First Impressions 
Rating:
5.0

Anthony was so pleasant a d helpful to me. He went out of his way to help me find a close convenient space so that I would not have to walk too far. He also helped me to my car with my packages. Highly recommend this facility.

michele K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Patrick R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

louann h.  |  Overall Experience 
Rating:
5.0

The gentleman that helped us was outstanding!!!

Gregory B.  |  First Impressions 
Rating:
5.0

It was a pleasure to do business with U Haul.

Yvette R.  |  Overall Experience 
Rating:
4.0

One area of improvement for this facility would be shortening the wait time for customers, both in-person at the office and when calling the office on the phone.

ROBERT S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hailee C.  |  First Impressions 
Rating:
5.0

Manager, Angel Vega did an excellent job in determining what would work best for my move. He was professional, and also seamed sincerely interested in solving my moving needs....very different from the 4 other storage places I visited that day. I was also impressed with the layout of the U-haul storage facility. The loading bay with carts and sliding automatic doors make the moving easier. Thank you, Angel!

Quince E.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nicole m.  |  First Impressions 
Rating:
4.0

I think your prices where to high compared to other storages and some of them are to small for the price you charge.

gertha f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARGARITO M.  |  First Impressions 
Rating:
1.0

Leak in roof above our unit resulted in water damage and mold in half our belongings. Building maintenance needs to be evaluated. Noticeable water stains in ceiling throughout.

alexander j.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LaQuita D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Stanley T.  |  First Impressions 
Rating:
2.0

Felt very unsafe as the transaction proceeded and after leaving items in storage.

Calvin L F.  |  First Impressions 
Rating:
5.0

The guy Anthony was very very polite and considerate.

SHAMETRA W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TREVOR Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Peter D.  |  First Impressions 
Rating:
5.0

Great place

William W.  |  First Impressions 
Rating:
4.0

Helpful and friendly staff

Sharon F.  |  First Impressions 
Rating:
3.0

Customer Service is terrible. Obvious staff believes customers are there to interrupt the their socializing and whatever other tasks they find more important.

GLENN F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHAMETRA W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Brittany B.  |  First Impressions 
Rating:
5.0

Very helpful when you need storage.

John D.  |  First Impressions 
Rating:
5.0

Thanks again for your help

mike b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John D.  |  First Impressions 
Rating:
5.0

Your two staff people were very helpful friendly and efficient. It was a pleasure to open up

Fred M.  |  First Impressions 
Rating:
5.0

Thank you excellent service . nice staff

rami a.  |  First Impressions 
Rating:
5.0

Satisfy

Murdallua L.  |  First Impressions 
Rating:
5.0

Always a great experience with storage & truck rentals, whether it be around the corner or 1200 miles away. Veterans & Seniors should receive at least 20 percent discount, if promised,

kamau k.  |  First Impressions 
Rating:
5.0

I would recommend uhal to everyone they're there to help you with all your needs a great place for business 5 🌟's

LaQuanta S.  |  First Impressions 
Rating:
5.0

Clean, easy access, carts are readily available and in great condition. The parking areas and drive in loading area were excellent! Very happy with this facility!

Gary B.  |  Online Move In 
Rating:
5.0

The young man that attended to me was an exceptional employee. He knew what he was doing and.did.it very well

Ron L.  |  First Impressions 
Rating:
5.0

Mike the store manager was very helpful and understanding. Would recommend to anyone

Yiasha G.  |  First Impressions 
Rating:
5.0

Great

don r.  |  First Impressions 
Rating:
5.0

They took great care of me and my needs

LISA D.  |  First Impressions 
Rating:
5.0

Wonderful service from Stacey and everyone. I felt comfortable dealing with them. Stacey walked me through everything. Thanks to the whole crew! Cameron was great too!

Linda M.  |  First Impressions 
Rating:
5.0

Friendly and good info, beautiful facility! Love your recycle corner, got a much needed washer. Would like to see whatever is not taken if still usable donated to habitat restore or nana's house. Ty

debbie h.  |  First Impressions 
Rating:
4.0

I like the variety of options for moving and storing my possessions. It was fairly easy to get what I needed.

John D.  |  First Impressions 
Rating:
5.0

I appreciate the help that I was given customer service is excellent especially the manager Mr Michael for assisted me from the Palm Bay office thank you I truly appreciate it

Laurie T.  |  First Impressions 
Rating:
5.0

😀

Micheal S.  |  First Impressions 
Rating:
5.0

Excellent costumer service nice and clear no hidden info

Ricardo V.  |  First Impressions 
Rating:
5.0

Excellent customer service! I was able to rent a unit in 15 minutes. Just before store closing.

Mary J.  |  First Impressions 
Rating:
2.0

That day I came to the store I was polity treated by the two white women, they were very prejudice to most me, I will not recommend my friends

russell r.  |  First Impressions 
Rating:
5.0

Excellent service. I will share my positive experience with others. Thanks, F.Thayer

foster t.  |  First Impressions 
Rating:
5.0

i've had good service each time that I've rented a trailer or storage unit.

Ralph C.  |  First Impressions 
Rating:
5.0

The young man (I’m sorry but I didn’t catch his name) was very helpful, polite, and knowledgeable. Got everything done quite quickly.

Melissa S.  |  Reservation 
No reviews have been submitted for this location.

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