Customer Reviews for U-Haul Moving & Storage of Palmer

430 reviews

650 S Cobb St   Palmer, AK 99645

(907) 745-2200

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(907) 745-2200

650 S Cobb St
Palmer, AK 99645

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Sara H.  |  First Impressions 
Rating:
3.0

I paid with a credit card and had a trailer reserved so that my father in law could pick it up for me and when he went in to get it, the store made him pay with his card. I'm not very impressed with the lack of service provided and the lack of communication. If I pay for something over the phone I shouldn't have to have to do it all over again at the store.

Carl S. 
Rating:
5.0

Customer did not leave a comment.

DeWayne A S. 
Rating:
5.0

Low stress, great help hooking up the equipment! Easy return, nice folks! Thank you!!

Wes H. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Jessica B.  |  Overall Experience 
Rating:
5.0

The staff was very helpful/great. Thanks!

Steven P. 
Rating:
5.0

Customer did not leave a comment.

Alice J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brenda K. 
Rating:
5.0

The customer service was friendly and excellent. The vehicle was well maintained and had a dolly in it! I was impressed! Highly recommend!

Angela M. 
Rating:
5.0

Customer did not leave a comment.

Gene W. 
Rating:
4.0

None at this time

Kenneth C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

BRITTANY R. 
Rating:
5.0

Customer did not leave a comment.

Suzette V. 
Rating:
5.0

Awesome car trailer Made my job hauling a vehicle easy Thanks

Geoff T. 
Rating:
5.0

Professional and prompt. I enjoyed renting from this location!!!! Alora and the rest of the staff were great!!!!

Suzanne W. 
Rating:
5.0

The entire experience was spectacular. Is a well organised, well trained, And carrying customer experience team had me both checking out and checking back in with ease highly recommend this location.

Scott M. 
Rating:
5.0

Customer did not leave a comment.

Alex N. 
Rating:
5.0

Customer did not leave a comment.

Rodalyn R. 
Rating:
5.0

Tried to drop off on Palmer-Wasilla Highway Uhaul, but no one was there, so had to drive farther to drop off. Then was charged extra for this. Cobb street, Palmer Uhaul had excellent service.

SUSAN O. 
Rating:
5.0

I reserved another spot but couldn't check in because the site wasn't working with my phone. in a rush, I called the palmer location and they were able to help me.

Deborah L. 
Rating:
4.0

Customer did not leave a comment.

Zachary B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kyle D.  |  Online Move In 
Rating:
5.0

Folks are nice and went above and beyond to help.

IRINA M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rodney W. 
Rating:
5.0

Lower the mileage rate alittle

Gene W. 
Rating:
4.0

Customer did not leave a comment.

Daniel B. 
Rating:
5.0

The enthusiastic gentleman who helped me was really great.

Keith B. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
4.0

Customer did not leave a comment.

angela H. 
Rating:
5.0

I can't imagine better service.

JOHN W. 
Rating:
5.0

Rikki was extremely helpful and I could not have asked for a better experience.

Jeffrey E. 
Rating:
5.0

Excellent facility.

Pat L. 
Rating:
5.0

Customer did not leave a comment.

JOHNATHAN J.  |  Overall Experience 
Rating:
5.0

Great people and great location.

JOHNATHAN J. 
Rating:
5.0

Customer did not leave a comment.

SABRINA A. 
Rating:
5.0

You are a great company to work with thank you for all your help

Curtis Shawn D. 
Rating:
4.0

The associates at the Palmer Uhaul are the reason our family continues to go back. They are always helpful, informative, and go above and beyond what would be expected. I believe the people running a business truly make or break it and they have an amazing crew there. I would definitely recommend this specific location to anyone I know. Thank you all so very much for making a daunting task easier. You are appreciated

nicole O. 
Rating:
5.0

Thank you!

Jessica J. 
Rating:
5.0

Customer did not leave a comment.

MARK P. 
Rating:
5.0

Customer did not leave a comment.

kathleen g.  |  Overall Experience 
Rating:
5.0

The ladies who helped me, did a great job. We had some technical and location issues, as the Map and storage units are mislabeled, but they pulled through and made every right and perfect.

STEVEN B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leda B. 
Rating:
5.0

The two ladies that were on shift and got me checked in were great. Very personable and fun, got a tour of the facility and some tips/tricks on things based on their experience. I’ve rented and made purchases from the office many times since you opened and those two were the best employees I’ve met across all those times.

Jared W.  |  First Impressions 
Rating:
5.0

Great service as always!

Arnold B. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
4.0

Customer did not leave a comment.

Braxton W. 
Rating:
5.0

I only ever go to this location. They always make me feel like I'm part of their family Like I'm a stock holder! I'm not, but I feel treated like I am. 😌

Suzette V. 
Rating:
5.0

Nothing! Easy, professional, affordable! Perfect!

Katherine B. 
Rating:
5.0

Everybody was extremely helpful loved the climate control for the area we’re in between rain snow cold it was nice when I had to take things in and out to be able to do it inside and when I moved out renting a truck and being able to load it in a Well lit and warm space was great at the time I moved it was near 0° outside

JACK K.  |  Overall Experience 
Rating:
5.0

Great staff and beautiful building! Love the carts and elevator. Love the efficient lighting too.

Linda L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven K. 
Rating:
5.0

Excellent service. A good place to do business.

patric T. 
Rating:
5.0

The online check in was great, the vehicle was ready to go as promised and the check in process was quick and clean.

Travis D. 
Rating:
5.0

Fantastic people and staff!!

susan p.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ray T. 
Rating:
5.0

The facility was exceptional. The staff was very helpful, friendly, and were service-focused. Great experience and I highly recommend Palmer Uhaul to anybody that has moving needs.

David M.  |  Overall Experience 
Rating:
5.0

Just an observation, might want more than 1 customer service person on Saturdays. When I did the return, I was 1 of 3 customers waiting. The staff at pick up and return were kind and knowledgeable.

Jenette G. 
Rating:
5.0

The staff was very helpful. Thanks.

Jaime R. 
Rating:
1.0

We have rented with Uhaul in the past, this experience was bad. Truck had a flat tire when we picked it up. Customer service could not figure it out how to fix it, and gave us another one truck( that's after 10 min of snow cleaning and defrosting vehicle). Here you Go.. Wasted almost 40min until we actually were able to leave the parking lot. Dropped off car next day, received phone call 2 days in the row, inquiring about drop off...Your customer service team doesn't communicate. Frustrating. As I mentioned, we rented with Uhaul in the past... Don't think we will return anytime soon as a repeat customers.

Olesea S. 
Rating:
5.0

Customer did not leave a comment.

Taylor C. 
Rating:
5.0

Customer did not leave a comment.

TERI B. 
Rating:
3.0

Appreciate the staff and helpfulness and letting us use the equipment. The car did smell really bad like cigarettes and tobacco all in vehicle.

Alma B. 
Rating:
5.0

Chris Bukala and his staff at Uhaul of Palmer were very helpful and accommodating! The move was difficult and had many issues arise, but, Chris and his staff made everything so much easier. They made sure that I had a comfortable place, on site, to load and unload my boxes! Thank you all so very much for helping over the last 2 years! I very much appreciate everything!

RAY G. 
Rating:
5.0

The cab of the truck smelled like something died in there, which made driving a little miserable. Otherwise the truck was clean and worked well.

John H. 
Rating:
4.0

Customer did not leave a comment.

Steven K. 
Rating:
5.0

Customer did not leave a comment.

Levi D. 
Rating:
4.0

Snow brushed off and seat moved back

Scott H. 
Rating:
5.0

Customer did not leave a comment.

Nathan P. 
Rating:
4.0

Customer did not leave a comment.

IAN M. 
Rating:
4.0

Customer did not leave a comment.

Ian M. 
Rating:
5.0

Customer did not leave a comment.

Mike L. 
Rating:
5.0

Customer did not leave a comment.

Suzette V. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Friendly helpful staff

David M. 
Rating:
4.0

Customer did not leave a comment.

Christina M. 
Rating:
4.0

The light in the cargo area did not work. The cargo area was not swept. The gentleman handling our order was awesome!

Jay M. 
Rating:
1.0

Drop off was terrible...When I picked up the truck it had a quarter tank. I filled tank back to a quarter when I returned it. He said I owed a fuel charge and closed the door in my face.

Kadillac S. 
Rating:
4.0

Customer did not leave a comment.

Raymond G. 
Rating:
3.0

Make sure the doors open and are not frozen. Make sure rented equipment is actually in the truck.

Sabrina H. 
Rating:
4.0

Customer did not leave a comment.

Jeremy W.  |  Overall Experience 
Rating:
2.0

The customer service at the front desk was terrible, some old guy there don't remember his name was super rude, almost mad that I was there on a day you guys were open. He was very rude to me and my girlfriend.

Noah S. 
Rating:
1.0

I let u-haul know we were traveling from Alaska to florida. please make sure we have good tires. Not only did we get 3 shredded tires but had break issues on trailer causing the tranny to blow on my sons 2015 gmc sierra. It would have been cheaper to ship then take a garbage trailer.

Robert A. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Customer did not leave a comment.

Richard L. 
Rating:
5.0

The Guys at the downtown Palmer, Ak center are great!! and very helpful.

Curtis Shawn D. 
Rating:
5.0

Customer did not leave a comment.

gene W. 
Rating:
5.0

Nothing

Michelle W. 
Rating:
4.0

Customer did not leave a comment.

Bruce W. 
Rating:
5.0

Customer did not leave a comment.

Marlene E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

Kyla N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Customer did not leave a comment.

dennis F. 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
4.0

Van was dirty. Windows were dirty, and side mirrors were dirty. Looked like the people that rented before us had a dog inside the cab. I've rented here a few times, and the vans were pretty clean so hopefully this was just a one off. People are always friendly, and more than willing to help. I would recommend this place to anyone.

Sean M. 
Rating:
5.0

Customer did not leave a comment.

Lance R. 
Rating:
5.0

Only problem was the tie down ratchets were very difficult to use, they are obviously getting old and need some replacement/repair

Deryk A. 
Rating:
5.0

Very nice location, easy to find and navigate. Service was fantastic

vander B. 
Rating:
5.0

The Palmer location was spot on. Fast, friendly and helpful!!

Vicki W. 
Rating:
3.0

Lower mileage would be great

Flora D. 
Rating:
5.0

Customer did not leave a comment.

Angelina M. 
Rating:
4.0

Customer did not leave a comment.

Dawn H. 
Rating:
5.0

Customer did not leave a comment.

Myrtis G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Stephanie L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gregory S. 
Rating:
5.0

Customer service was outstanding. Will definitely recommend Palmer U-Haul to friends.

Beth S. 
Rating:
5.0

Customer did not leave a comment.

Vlastic M. 
Rating:
5.0

I don't know. It would be nice if the mileage rate was lower in Alaska. Everything is a longish drive, so renting a truck adds up really fast perhaps you could include a certain number of miles in the rental price, then charge for additional miles. Mr. Bukala has created a fine business in Palmer, where previous U-Haul locations in Palmer were less than professional, to say the least. He even unloaded my table for me and carried it to my storage space!

Andrea M. 
Rating:
5.0

Customer did not leave a comment.

Susan S. 
Rating:
5.0

Customer did not leave a comment.

Aaron Y. 
Rating:
4.0

Customer did not leave a comment.

Matthew G. 
Rating:
5.0

Customer did not leave a comment.

Nicholas L.  |  Online Move In 
Rating:
5.0

The hinges were broke off when we got the u box. They said they would replace them before shipping. We put our lock on. The wood door was all cracked and splintered

sandi K. 
Rating:
5.0

What a nice facility and great folks! I can't think of anything to improve on. The young man who helped us and hooked up the 12' covered trailer was very efficient and provided clear guidance on safe travel with the trailer. I was impressed by the condition of the equipment and the guidance the U-Haul provides to customers to help ensure safe use. Thank you so much for the excellent customer service!

Melanie L. 
Rating:
4.0

Tried using on line pick up and drop off. Horrible experience. Neither had my rental reservation listed. What a waste of time

Howdice B. 
Rating:
5.0

Staff was friendly and helpful. Will use again if I need storage in the future.

Andrea D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James N. 
Rating:
5.0

I appreciate the excellent customer service.

Travis R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elana D. 
Rating:
5.0

Employees are professional and awesome to work with

Robert G. 
Rating:
5.0

Customer did not leave a comment.

Jerry L. 
Rating:
2.0

Our rental originally was at a different location, however the pick up location was not open when we arrived to pick up the equipment. I called the 800 number, they switched my pick up from Wasilla, AK to Palmer, AK (14 miles away, but they told us they would give us extra miles to make up for that). Originally, we would have only needed 20 miles for our entire trip, we ended up paying for over 40 miles. When picking up in Palmer, our rental was switched from a one-day rental to a one-WAY rental, increasing our cost. When I tried to explain that we only needed the truck for a few hours, I was ignored. I attempted to show our reservation confirmation, so that he could see exactly what I had booked, and he waved it off, and told me that he didn't need to see it, he was just going to do everything over. We ended up paying for extra miles, and 3 days of the Safe Move insurance.

Eudora O. 
Rating:
5.0

Customer did not leave a comment.

Jeremy W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lexie S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

dale s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer M.  |  First Impressions 
Rating:
4.0

Would have liked the storage units accessible later. The office said the hour were changing to later a night.

Greg P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kcie O.  |  First Impressions 
Rating:
5.0

Having to move during the crazy times of Covid19. I was grateful to have access to U-Haul services.

amber w.  |  Overall Experience 
Rating:
3.0

When I ask about extra insurance I wasn't told that I needed to buy it before I put my things in storage, but other then that the service was great:)

Joyce M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lance h.  |  First Impressions 
Rating:
5.0

Very helpful

George J.  |  First Impressions 
Rating:
5.0

You guys are amazing and so friendly

Stephanie N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mark n.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael S.  |  First Impressions 
Rating:
5.0

U-Haul Moving & Storage of Palmer is a wonderful business and we have had ALL positive interactions with the staff there. The manager is very community oriented and we enjoy our collaborative business relationship with him and U-Haul. We have tried to consistently recommend this business to our fellow business owners and personal acquaintances within the community. FIVE STAR all the way!

Andrea F.  |  Overall Experience 
Rating:
5.0

State of the art features like drive into the building out of the wind and snow to unload truck into storage, way to go U-Haul!

John N.  |  First Impressions 
Rating:
5.0

My experience with uhaul and the Palmer crew was excellent. I cannot express enough how pleasant and caring they were. It would be great to be able to call you all friends. Thank you

David M.  |  First Impressions 
Rating:
5.0

Need to have a better system for delivery of U-Box containers.

Sheri D.  |  Overall Experience 
No reviews have been submitted for this location.

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