Customer did not leave a comment.James H.
Customer Reviews for U-Haul Moving & Storage of Palmer
Palmer, AK 99645
Services at this Location:
- Mon–Thur7 am–7 pm
- Friday7 am–8 pm
- Saturday7 am–7 pm
- Sunday9 am–5 pm
Special Operating Hours
- 12/24/2022: 7:00 am - 4:00 pm
- 12/25/2022: Closed
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Katia K. | First Impressions
I spoke with Bob and he took me on a tour and explained all the ins and outs of the facility. Then he took me to the office and he showed me its location and I sat down at the counter with a man. He treated me with courtesy and patience explaining how rentals work. A very good overall visit to the facility.Thomas R. | First Impressions
Customer did not leave a comment.Melissa C.
I love everything about the set up. Nice employees and helpful and kind. Best investment ever.Jeremy D. | First Impressions
Customer did not leave a comment.Xavier F. | First Impressions
Customer service was alrightlydia B.
great service and valueMike C. | Overall Experience
Have chairs for customers that are waiting.Karl M.
Customer did not leave a comment.Sandra B.
Renting the 15 foot truck was simple and fast. The customer service agents were friendly and informative on how to complete the overnight drop off with the website. Overall I was pleased with the transaction and would recommend uhaul and this Palmer Alaska location to others.john A.
Customer did not leave a comment.Rene D. | First Impressions
Don't have a hand truck in the vehicle if we didn't order it with a plastic tie on it to see if we would use it and then have to pay for it. It takes up room.Travis C.
Customer did not leave a comment.danielle S.
Customer did not leave a comment.Sharee M.
Cleanest, largest, nicest Uhaul facility I've ever been to.J A.
We were VERY impressed with the whole experience and staff. Have already recommended it to friends.Jonathan L. | Overall Experience
. After hours drop off is a good deal and convenient. The only thing is it didnt get checked right away and I got call said was late.Joeben H.
As far as storage units go that place was amazing 👏Chris R. | Overall Experience
Easy on and easy outRomie d. | First Impressions
A very nice place nice and clean inside of the storeDavid E.
Customer did not leave a comment.Jeffrey S.
Customer did not leave a comment.Gabrielle M.
Customer did not leave a comment.David S. | Overall Experience
Thank you very much.Ray N.
Customer did not leave a comment.kris C.
Customer did not leave a comment.Debra M.
Cleanest and most secure storage facility I’ve ever been in. Staff is fantastic always!! Helpful and knowledgeable. This is a true 5-star facility. Really happy it’s in my hometown. Icing on top…very affordable!! ⭐️⭐️⭐️⭐️⭐️damone a. | Overall Experience
Courtesy and professional.CHERYL H.
I can’t believe how clean the facility is!! The young lady who helped me was great to work with. Really good experience!!Roger T. | First Impressions
Customer did not leave a comment.Douglas M.
Gentlemen at the counter were helpful. Patient with me as I have a vocal challenge and have to type everything. Appreciated him helping me out!Laura D.
Customer did not leave a comment.SUZETTE V.
Customer did not leave a comment.James H.
Customer did not leave a comment.Harvey W.
Customer did not leave a comment.James F. | Overall Experience
Errors in bookkeeping were very frustrating. When adding a second storage unit, I asked that it be extended through September, during which time my belongings were removed. Later, I got a call that I hadn’t paid for September. Presuming that the clerk misunderstood me, I paid for another month. After that, I was issued a bill for September. When I called, the clerk apologized and understood I had paid. Problems with computers?Grant O. | Overall Experience
Customer did not leave a comment.LINDA F.
Customer did not leave a comment.Alana M.
Customer did not leave a comment.kathy B.
More trucks in Anchorage. 1 hour drive to Palmer, AkMichael D.
The agent was extremely friendly and helpful throughout the entire process of renting a unitMarrissa H. | First Impressions
Customer did not leave a comment.Emily M.
Great customer serviceCindy P.
I would highly recommend UHaul storage in Palmer to anyone looking for a convenient and clean place for storage, with a helpful staffJEFF P. | Overall Experience
Customer did not leave a comment.Gary H.
If I needed storage again I would absolutely use this facility again. Nice and clean with plenty of carts to use for moving my belongings in and out of my unit.John l. | Overall Experience
Customer did not leave a comment.denise G.
Quick, easy and efficientPeter D.
Nice and friendly service. Quick and efficient setting up the service. Had no issues on return and the price was just about as cheap as you could ask for. Thanks.Cason R.
Customer did not leave a comment.Jesstin P. | Overall Experience
Excellent facility and a fitting team to match!Gerald M. | Overall Experience
It was my first storage unit I’ve gotten. Everyone was super helpful and nice, the building is clean and has really easy access. So far so good :)Nicole C. | First Impressions
Customer did not leave a comment.Eric L.
Very helpful customer serviceJOSHUA H.
Great staff always taking care of their customers with a smile. Facility is always very clean.KIMBERLY P. | Overall Experience
Staff was fabulous. Most helpful, cheerful and understanding UHaul we've ever used (and there have been many). They had the truck up front and ready. Extra days were given because we were traveling through Canada and two separate bridges had issues causing longer travel times.Timothy G.
Rod and Amanda were wonderful and helped with our entire experience at Uhaul. From getting our Uboxes here to AK, then getting into a storage unit and checking out of the unit. I would 10/10 recommend going there again and getting help from those two!melina t. | Overall Experience
Customer did not leave a comment.Ryan Y.
Customer did not leave a comment.Richard H.
I would like to see the before and after photographs again indicating a small dent on the tailgate. There was none such when I turned the vehicle in.Amanda R.
Customer did not leave a comment.Craig E.
Customer did not leave a comment.Richard B.
Everyone was super friendly and helpful! Very pleasant experience!Sherilyn G. | First Impressions
I’ve had nothing but trouble with this move from Austin Texas to Alaska. And the Palmer U-Haul facility has been the only bright spot. Rod is terrific. He not only took care of me once I arrived, but he helped me resolve the problem with Austin when no one there would help. He’s amazing. Bob also went out of his way to correct problems he didn’t even create! Thank God for these guys!Vallory J. | First Impressions
Definitely cheaper ratesNicole Y.
I believe my belongings will be secure stored at uhallMary S. | First Impressions
Great experienceBrandi D.
Customer did not leave a comment.Rachel W. | First Impressions
Customer did not leave a comment.Jonathan L. | First Impressions
Customer did not leave a comment.JOSEPH L.
Customer did not leave a comment.Stephanie T. | Overall Experience
rod and bob are extremely helpful!kesie C.
Excellent and friendly customer service. They had exactly the trailer I needed. Convenient location too.Ethan S.
Excellent customer service !!!!dawn C.
Staff was rude and unprofessionalShay W. | First Impressions
Customer did not leave a comment.Lilly S. | Overall Experience
They were great.Terry E.
Customer did not leave a comment.CHRISTINE S. | First Impressions
Not much to improve. Great service, very friendly and helpfulDebra R.
Customer did not leave a comment.Todd B.
Customer did not leave a comment.Mary R. | Overall Experience
Customer did not leave a comment.Mary R.
Very kind and friendly staff. This is the first time I have placed items in storage & the staff was excellent in helping me get set up & move in. The facility is clean and very well lit. Love the elevator(doesn’t take much to excite me🙂)! Appreciate the access to a clean bathroom onsite. I am happy that I chose U-Haul.Candace A. | First Impressions
Excellent excellent service and facilities!!Gerald M. | First Impressions
Awesome customer service coming and going. First class respectful business!!!!Judy T.
Customer did not leave a comment.Mary R.
Service was 100% amazing. Check in and out was easy. Associates went above and beyond to help us get our trailer and hitchAmy S.
Customer did not leave a comment.Heather M. | Online Move In
Customer did not leave a comment.richard s. | Overall Experience
Customer did not leave a comment.Neils D.
Very clean and modern! Everyone was very friendly and made the process quick and easy!Trinity N. | First Impressions
Staff was super friendly and accommodating. They helped answer all of my questions and even helped me by giving me a tour of all entrances, loading zones, exits and explained everything for me. The units are very clean and well taken care of, and from everything I was shown the facility is very safe and secure (which was a worry for me). Overall I would recommend this faculty to anyone who needs an affordable storage option.Jasmyn C. | First Impressions
Please make sure that tires used on the trucks intended for Alcan moves are of the heavier duty type with more plys.Robert H.
The woman that helped us at the front desk was amazing. So friendly and efficient. It was so fast and easy.Rebecca F. | First Impressions
Customer did not leave a comment.amanda C.
The staff was exceptional....I can't tell you how helpful, professional and patient they were. I would definitely recommend this UHaul to everyone. Thank you for being compassionate towards my situation.....❤ You guys are the best!Melony G. | Overall Experience
you tried to change my pickup location. I had to call Anchorage to get it back to the location I originally asked for while I was looking at 7 vehicles like the one I ordered. Anchorage tried to tell me they were out of those vehicles. I eventually was able to use the Palmer location on Cobb, Their staff is EXCELLENT.joseph L.
I liked the vehicleIsaac S.
The staff in Palmer was very helpful during this rental and the prior rental in June. I have rented two 26 ft trucks over the past three months for long distance relocations. The staff in Palmer has been very helpful.Rex A.
Customer did not leave a comment.charles S.
Nothing. It was perfectDaniel P.
Customer did not leave a comment.QUINTIN S.
Customer did not leave a comment.dawn c. | First Impressions
You are doing a good job just as you are.Sheldon B.
Customer did not leave a comment.stephanie c. | First Impressions
Your staff Amanda and Rob very friendly and polite wonderful customer service. Very helpful with equipment and contract. Easy to have conversation with. Give them both a raise!!!Charlene B.
Customer did not leave a comment.Fran M.
Service techs were awesomeEric C.
Customer did not leave a comment.Charlene T. | First Impressions
You guys did a great job thanks for ur helpCynthia B.
Customer did not leave a comment.ROBERT aka Taco S.
Customer did not leave a comment.albert P.
Customer did not leave a comment.Nathan B.
Staff had very poor communication skills.Jamie G. | Overall Experience
Customer did not leave a comment.Stephen D.
The two people working tonight were extremely courteous and friendly. Thank you!paula B.
I was helped quickly and several concerns dealt with before appointment. All was good with the truck! Very easy transaction. Thank you.Barbara D.
Amazing customer serviceKaren Q. | Overall Experience
Customer did not leave a comment.lance h. | Overall Experience
Not sure how much more to improve. I've rented from here a few times and have never had an issue. The wait time may vary depending on the amount of staff on hand. Really only had to wait ten minutes this last time for pickup as only one person was running the uhaul side. Everyone I've encountered/staff has been friendly and professional. Overall from pick up to drop off has been a breeze.Brady B.
Customer did not leave a comment.Anne B.
Great customer service, fast service. Clean and convenient storage facility.Sarah V. | First Impressions
Customer did not leave a comment.Jay M.
The service was good, reservations had a dolly but no dolly in the truck. It was ok, had enough warm bodies on my end to get the stuff moved. The Uhaul truck had some serious misfiring issues with the engine to the point I needed to drive very slow. Didn't want to mess the truck up. Other than that, it was pretty goodDavid S.
Customer did not leave a comment.Patricia K.
The ubox container was exactly what I needed to ship my house hold goods. The size was perfect for what I needed and the price was the most cost efficient for the size I shipped. I highly recommend using a uhaul ubox if you are shipping a smaller amount of things. I believe it can contain a weight up to 2000 lbs. Perfect for about 1 to 2 rooms worth. It's nice because you can go pick up the ubox and take it home to pack, and then take it back to the uhaul store to ship it out. They are very flexible on times needed to pack your ubox. You can also load the ubox on site if you chose. Self-delivery is free. If you chose to have them deliver the ubox to your house it's a small charge, and they can also come pick it up if you don't have a means to self-deliver. So far I've used uhaul ubox twice, and I've never had any issues. All my goods were undamaged and I used my own locks and didn't have to worry about losing any items. Both of my uboxes were delivered on time, from Montana to Alaska, and from Seattle to Alaska. Other companies charged quite a bit more. Thanks Uhaul!Jacalynn P.
Best Uhaul customer service I've ever received. I ended up in a pinch and they went above and beyond to help me out. I will be highly recommending this place to others.Benjamin C.
Customer did not leave a comment.Michelle G.
Customer did not leave a comment.James D.
The people are friendly And are great customer service is the bestCharles L.
Staff pleasant and helpful. A little more specificity as to overnight procedures but overall a great experience.Rose S.
The online application check in didn't work and was brutal. Four times I sent photos of my license 😩. Thank goodness for real live human employees to assist and they were great!!John A.
Customer did not leave a comment.John L.
Fast and easy check in, super nice, clean facility!David S. | First Impressions
Customer did not leave a comment.John L.
Customer did not leave a comment.John L.
We made two reservations online, and neither of them was in your system when we came in, despite giving you the confirmation number we received in the confirmation emails we received. We had to make another reservation with the staff in person. As for the storage unit - we made a reservation for an 8x10x9 unit for our 2-bedroom home. We didn't start loading our household goods into the unit immediately and instead sent our teenage son to drop off boxes one at a time. I came to the unit to unload some of the things my son had dropped off in the unit and discovered that the unit we had been renting for the last couple of months was quite smaller than the unit we had reserved, and we had been overcharged the entire time. The staff helped refund the overcharge and helped to rent us a truck for our move. We were happy that everything had been fixed and had nothing but nice things to say, despite all that had already gone wrong - the staff was nice about correcting the errors. We've been in our new home for two weeks, and I have received overdue notices from U-haul on four occasions stating that I owe overdue rent and new fees for non-payment. Today I received one that charges additional fees for liens and late fees - all of this on an account that was closed a week before the notice was even printed and sent out. I have called on two occasions to ask that these notices stop being sent, yet they continue. These overdue notices are being sent to my sister's house as well, making it look like I haven't paid a debt I owe. I owe no debt to U-Haul. Now, the continual sending of these notices makes it so l must explain to my sister and her family the incompetence of the systems and employees at U-Haul, from the failed reservations to the overcharging for rooms that are so small the staff doesn't even recognize the size, to the continual billing of rent and fees to a customer who closed out their account and paid in full weeks prior. The continual threatening bills have soured an experience that, while already comically full of failure on the part of U-Haul, wasn't so bad that we wouldn't recommend it. The repeated requests to have these bills stop being sent out and the negative nature of what continues to be sent put a spotlight on the entirety of the customer service, which is sorely lacking. Please stop sending me any bills or marketing material. My account with U-Haul is closed, and I would like to keep it that way.Kathryn M. | Overall Experience
Customer service was great. I would use this uhaul again. Thank you.Mark E.
Customer did not leave a comment.trish G. | Overall Experience
Customer did not leave a comment.Ronald K.
Michelle was very knowledgeable and helpfuljason s. | First Impressions
It was rude to call us and demand we return the trailer before our scheduled drop off time. We didn't get to finish our movescott P.
Customer did not leave a comment.Kurt S. | Overall Experience
This is the first time I have used a storage facility. The staff were exceptional in helping me select a unit and teaching me how to access it. I was so relieved by the help and kindness shown to me. It was an excellent positive experience! Thank you so much!Candace A. | First Impressions
Computers seem to be slow at this location.Maggie O.
Customer did not leave a comment.Petra J.
I feel comfortable and confident using Uhaul storage units. Excellent units and facilities, even better peopleCaleb F. | First Impressions
Good customer service. Rett was very helpful.Michael H.
Customer did not leave a comment.Karen Q.
Customer did not leave a comment.John H. | Overall Experience
Customer did not leave a comment.Tracy A.
Fast and easy processKaren Q. | First Impressions
The only complain I have is, the storage over the cab (the mothers nest I think is what it's called) was leaking and got all of our things that we had stored up there soaked, and ruined boxes and some of the items in those boxes. No apology from the employee or offer to make it right, only that it's hard to test them for leaks. All in all, it got my things from point A to point B, so that's good 🤙🏽Michael T.
NoneJeffrey C. | First Impressions
Running a debit card through the system was very difficult. Also, since he wanted to start in the middle of the month and conclude at the end of the month, didn’t seem like the system could handle that informationGrant O. | First Impressions
Customer did not leave a comment.FORREST C. | First Impressions
Clean, easy access, secure. Excellent storage facility. Highly recommended.Heather K. | Overall Experience
The staff at the Palmer facility is amazing! They are friendly, informative and helpful. I would definitely recommend this location to everyone! They made a stressful situation very pleasant.Bri H. | First Impressions
Customer did not leave a comment.Eric N. | Overall Experience
I am only leaving because I bought a house and I can store all of my stuff in my house.Brianne W. | Overall Experience
Seem less processMolly G. | First Impressions
The staff were very friendly and help with my moving and storage needs. Everything went very smooth and your staff took the extra time to find the right unit that fit my needs. Thank you for such a nice experience.Tina C. | First Impressions
Michelle (manager) and Amanda were whom we saw most often. Both are extremely helpful and friendly, displaying empathy for our moving challenges, and accommodated us as much as possible. I would absolutely recommend this facility and its staff. They made an awful experience a bit easier to endure. Thank you!!!Kristine H. | Overall Experience
Customer did not leave a comment.Chandra L. | First Impressions
Customer did not leave a comment.Mary S. | Overall Experience
Very friendly staff checked me in right away!FERNAND D. | First Impressions
Customer did not leave a comment.Danielle D. | Overall Experience
Customer did not leave a comment.Brandyn H. | Overall Experience
Customer did not leave a comment.Matt D. | First Impressions
Customer did not leave a comment.Amber W. | First Impressions
Customer did not leave a comment.KATHIE MARIE H. | Overall Experience
Customer did not leave a comment.Christine O. | First Impressions
Customer did not leave a comment.Steve C. | First Impressions
Customer did not leave a comment.James L. | Overall Experience
The gentleman that assisted my husband and I was informative and very thorough. I can’t remember his name but he did an excellent job with customer service. I would definitely recommend UHaul in Palmer, AK.angie p. | First Impressions
5 stars hands down!!! The most friendly staff and most amazing customer service for both uhaul rental and storage rental!!!! They make you feel like family!!! I can’t thank them enough for all of their help!!!Tiffany O. | First Impressions
Customer service is stellar. Each individual work as a team!Sandra H. | First Impressions
Staff very helpful. Showed us locker choices.laura g. | First Impressions
I had an excellent experience doing business with you guys. Thanks for being awesome!Heather R. | Overall Experience
I started renting right after a major storm with a lot of damage to the area. Even with damage the buildings were secure, dry, safe and the staff was incredible, never making you feel rushed or showing their stress for getting their building back to rights. Will highly recommend storage here, especially as it is spotlessly clean and will go back if needing storage again.Candida O. | Overall Experience
Customer did not leave a comment.Joyce S. | Overall Experience
Out standing service. I love our Palmer Alaska U-Haul!!!!Donna P. | First Impressions
Customer did not leave a comment.Kay W. | Overall Experience
Exceptionally friendly and accommodating!Cecelia S. | First Impressions
Customer did not leave a comment.Melva U. | First Impressions
This is the best place to store your stuff!! LOVE the convenience of getting in out of the weather to unload my stuff and especially the control temperature storage!Cynthia o. | First Impressions
Customer did not leave a comment.Thomas M. | Overall Experience
Customer did not leave a comment.jeff s. | First Impressions
Staff are GREAT!!!!!!!!!!Eileen F. | First Impressions
Sizing of the storage units was inconsistent, but your staff was excellent and the facility immaculate.Cheryl S. | First Impressions
The only issue was I first reserved a Box and it got complicated trying to get it confirmed. Got a call from Anchorage saying I had to call the Palmer UHAUL and confirm when I tried I got pasted around to 4 different people. So I asked if I can just get a storage instead and every thing from then on went great.Debra C. | First Impressions
Thank you and hope you all have a Happy Thanksgiving!Mary-Lou G. | Overall Experience
Staff was very helpful and pleasant to work with. Would highly recommend them.Frances F. | Overall Experience
Love this storage facility!!! Thank you!!Linda L. | Overall Experience