Customer Reviews for U-Haul Moving & Storage of Parkland

4,814 reviews

9601 Pacific Ave   Tacoma, WA 98444
(Corner of 96th and Pacific Ave NO ONSITE CUSTOMER PARKING)

(253) 537-1065

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(253) 537-1065

9601 Pacific Ave
Tacoma, WA 98444
(Corner of 96th and Pacific Ave NO ONSITE CUSTOMER PARKING)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I had no problems. The van was ready for me when I got there. The staff was very friendly and professional and everything was explained to me to my satisfaction.

Delcenia S. 
Rating:
5.0

Great customer service like always Sarah and all her staff is wonderful

Ibraheem A. 
Rating:
5.0

Customer did not leave a comment.

Diana D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

John Y. 
Rating:
1.0

Was charged for gas when it was returned on the right amount.

Erica C. 
Rating:
1.0

Employees seem untrained and argued with each other. Check in and getting keys took over 30 mins.

CAILAN B. 
Rating:
5.0

Customer did not leave a comment.

Amanda K. 
Rating:
5.0

Customer did not leave a comment.

ROY ROBERT P. 
Rating:
4.0

Customer did not leave a comment.

Craig S. 
Rating:
4.0

The price of my storage unit kept going up. Finally I just emptied it and placed my items else where. I live in 188sq ft. Not big at all. Seattle is cheaper then Tacoma I live in Seattle use to live in Tacoma. Even though it was cheaper at the time and convenient I was just saddened that it kept going up.

jenifer j.  |  Overall Experience 
Rating:
5.0

Great customer service

Stephen M. 
Rating:
5.0

Customer did not leave a comment.

Julio H. 
Rating:
5.0

Customer did not leave a comment.

Ken O. 
Rating:
5.0

Customer did not leave a comment.

Chad M. 
Rating:
4.0

Make sure that the front dest actually checks the vehicle back in at the time if arrival because I was called a hr plus after the vehicle was returned with questions asking when will I be bring the vehicle back..

woodie M. 
Rating:
5.0

None

Ramon L. 
Rating:
5.0

...nothing, great job. Joe.

joseph M. 
Rating:
2.0

Figure it out. If this company cared about customer service it would be called Costco....not Uhaul. Really unlikely ill use you all again...over priced, bad service, honesty like 3/10 stars.

Joshua A. 
Rating:
5.0

Great fast service!

Alvin L. 
Rating:
5.0

Customer did not leave a comment.

Steven L. 
Rating:
5.0

The people in this location were really helpful with what I needed.

jovany R. 
Rating:
5.0

Melanie, Christian, and Dempsey were spectacular! I got a reservation for an automobile transport trailer... Unfortunately, there was an issue with the turn signal not working properly. Christian and Melanie helped troubleshoot the problem, and we determined it was my truck. I decided that I would have to reschedule for the next day, and figure out what was wrong. We figured we should check the fuses. While I was checking the fuse boxes, Christian continued his other job duties while still helping me out. Christian asked if I needed pliers to pull the fuses, and said we might have a fuse for you if need be. Turns out it was the fuse, and sure enough, these amazing people at Uhaul tacoma had one for me ready to go! With that figured out, I made a new reservation for the next day. Everything went so smoothly! Ladies and Gentlemen, if you are in the market for rentals and what-not.... You would be a fool, to not check out the Pacific Avenue Uhaul!

Jacob E. 
Rating:
4.0

Paperwork took too long, accessories misprized there for over charged. Milage charge of a 1.39 was extremely high

Philip T. 
Rating:
5.0

the manager Sara is great so is most the employees in that location

Ibraheem A. 
Rating:
4.0

Customer did not leave a comment.

AARON S. 
Rating:
5.0

This location verified our broken uhaul and helped us filed a complaint. Very friendly and helpful.

kathryn T. 
Rating:
1.0

Lack of communication. I rent several trucks a year and this was my worst experience. I had limited time to get truck turned in and there was no after hours key drop. I drive a very large semi truck that has limited access and is ran on a time clock. I have never had a problem returning a truck till this time.

Brian K. 
Rating:
1.0

The associates who work at the parkland location are completely incompetent. They could not explain the charges/taxes and fees to me. I also brought the rental back and they claimed it was at 1/8” of a tank, which I photographed at 1/4” - I will be calling and demanding my money back ! In conclusion not only were they incompetent but also money grubbing weasels who lied! 30 extra dollars was charged to my card on top of all the other fees they couldn't explain ! I will not be using uhaul services again!

Megan B. 
Rating:
5.0

Customer did not leave a comment.

Del L. 
Rating:
5.0

Continue with customer satisfaction.

Luis V. 
Rating:
5.0

Everything was great!

Travis A. 
Rating:
4.0

Customer did not leave a comment.

Johnathan L. 
Rating:
2.0

Be more upfront about you service we had hidden costs of having g to pay to get unloaded which was told was in first intake and other extra costs would not use you or recommend you again

carole F. 
Rating:
4.0

Customer did not leave a comment.

ALLYSON D. 
Rating:
4.0

gas was below 1/8th

Joe C. 
Rating:
5.0

Easy to maneuver the 26' truck here to drop off. Informed drop location that truck front end suspension and / or alignment: needs to be checked, harmonic bouncing on some freeway road surfaces, which made driving extra challenging. Might be difficult to tolerate for long drive. But that maybe common for the 26' truck. 7.5 mpg obtained.

Todd H. 
Rating:
4.0

Customer did not leave a comment.

April O. 
Rating:
5.0

I had a very awesome person who helped me......

LEILA C. 
Rating:
5.0

Just keep doing what you're doing

Larry J. 
Rating:
3.0

Customer did not leave a comment.

April O. 
Rating:
5.0

A bit tight on getting in lot for return. Lot and inside staff great! Will be back - good job team- Chris

chris T. 
Rating:
2.0

Everyone getting on the same page for price quotes. Within 20 minutes of the 1st quote we got it went up $300. Not being able to get the exact truck we wanted. The truck we received was filthy thought it was bug guts but instead it was glue on the windshield which made it difficult to see at night. The inside passenger seat had foot prints all over the dash and cup holders had stuff spilt all over. Obviously this truck was not checked out before being rented to us.

RYCK D. 
Rating:
5.0

Christian was an excellent electrician when the trailer lights wouldn't work properly and re-spliced the connecting wires between my car and the trailer. Super problem solver. My two visits to this U-Haul today were very pleasant and quick.

SCOTT M. 
Rating:
5.0

Customer did not leave a comment.

TAMMIRA T. 
Rating:
3.0

Christian at 96th & Pacific Uhaul went above and beyond. I rented a car dolly and the one I reserved got rented out and the one they had left in the yard wasn't ready. The left side blinker wasn't working. Christian tried to fix it and was not able to fix it, so he got another dolly and it too had problems. So, he was able to fix that one and got us on our way. Again, Christian went beyond what most people would have done! Great job!

Wil M. 
Rating:
3.0

I recieved multiple calls and a text message asking when I was going to return the car hauler and truck I had rented and scheduled use of for 7 days, after having it for only three days. Why ask a customer when equipment is going to be returned if they still have over half of the allowed rental time left?

Jason K. 
Rating:
5.0

Customer did not leave a comment.

Gary K. 
Rating:
5.0

Customer did not leave a comment.

Frankie A. 
Rating:
1.0

Check your equipment before renting it out. My foot was burned using the gas pedal. The metal hump beside the pedal was leaking hot air causing extreme heat to my foot and shoe. My shoe was coming apart as a result. I pulled into an other uhaul place to get a replacement vehicle. The original site told me to drive the vehicle back to them. I refused because it was unsafe to do so. It took 4 hours to get a new vehicle and I had to pay a one way fee just to get my car. The 2nd site on S. Tacoma way was very helpful. The original lady behind Costco failed to take care of this properly.

AYME B. 
Rating:
4.0

Customer did not leave a comment.

JENSINE R. 
Rating:
5.0

Customer did not leave a comment.

Gene T. 
Rating:
5.0

Customer did not leave a comment.

Jessie G. 
Rating:
5.0

Super customer service. Thanks!

Ronald P. 
Rating:
5.0

Need more customers services to this location.

Iakopo M. 
Rating:
5.0

The staff was great!

Shawna J. 
Rating:
1.0

Customer did not leave a comment.

Jonathan P. 
Rating:
4.0

Customer did not leave a comment.

Marcy S. 
Rating:
4.0

Customer did not leave a comment.

tamara D. 
Rating:
5.0

Customer did not leave a comment.

Hildashawntelle M. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
3.0

Customer did not leave a comment.

Donald H. 
Rating:
5.0

The Truck was great. The dolly had its. problems

robert E. 
Rating:
5.0

Customer did not leave a comment.

Jonathan L. 
Rating:
2.0

I had started having bad experience immediately. Although i felt the price was reasonable until I got the price for delivery. They never explained the rates how they would adjust accordingly to the market or even locking in a confirmation qoute. And when I asked for a Veteran discount, they declined. My understanding the ower/ company of the U-Haul was a Veteran (who started the business) who wanted to help Vets. Everywhere I've gone was given a Veteran discount and even going the extra mile for a Vet. Your computer system is not connected nation wide to serve your clients and staff need more training on how not to depend on cue cards and be more socialable. I worked for over 36yrs, working with people in society and would never recommend this agency to anybody. Don't get me wrong there were some staff that were very helpful and informative. Your agency were concerned about the money then helping me with my transition; moving from one state to another. Your staff need more training on how to communicate with their clients. Your telephonic system needs up dating. I know nothing will be done, but you asked to my feedback.

Manuel M. 
Rating:
4.0

Customer did not leave a comment.

Rachel M. 
Rating:
5.0

Customer did not leave a comment.

Catey A. 
Rating:
5.0

Customer did not leave a comment.

SARAH P. 
Rating:
5.0

Customer did not leave a comment.

Patrick N. 
Rating:
5.0

Customer did not leave a comment.

Patrick C. 
Rating:
5.0

Customer did not leave a comment.

Anita Y. 
Rating:
5.0

Workers are friendly and kind

John D. 
Rating:
2.0

So many things went wrong with this rental experience. I sent in a formal complaint regarding my experience.

stephanie S. 
Rating:
5.0

Dempsey, Jenny,Aiden, Amanda and everyone else where great and very helpful.

Larry B. 
Rating:
5.0

I had a few issues with the webpage but every time I dealt with the staff or customer service reps I was very pleased. They were always very helpful and very friendly.

Steven S. 
Rating:
1.0

Need to sort out charges. Couldn't get anyone on the phone. ...

Tanja G. 
Rating:
3.0

I was charged an extra 7 dollars for no reason I took one trip cleaned the bed out and returned with the same amount of gas I left in. The problem was I parked the truck and gave the same employee back the key while being assured that it's no problem they will just send an email wow!

Robbie C. 
Rating:
5.0

First time renting at this location. Staff were great and they had plenty of inventory. I'll be back for sure!

Brian G. 
Rating:
5.0

Everything was great. Extremely helpful staff.

Carlos M. 
Rating:
1.0

Customer did not leave a comment.

kyle J. 
Rating:
1.0

Rude and disrespectful employees. I'll do whatever I can to not use uhaul in the future.

Travis S. 
Rating:
5.0

The receptionist was soo friendly I'll visit again.

MOSES K. 
Rating:
5.0

Customer did not leave a comment.

JUDITH S. 
Rating:
5.0

Needed a truck or van urgently for 1hr and U-Haul came through. Very courteous and prompt

Titus T. 
Rating:
5.0

Customer did not leave a comment.

Brendan R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TERESA H. 
Rating:
5.0

My complaint is not with this dealer, if I'd with Uhaul and the sites, reservations, etc, wit it use again

ROBERT P. 
Rating:
5.0

Seems like all U-Hauls have a difficult time answering phone calls The national call center is nice, but promised a double U-Box trailer when there wasn't one.

Gregory H. 
Rating:
4.0

Customer did not leave a comment.

rodger W. 
Rating:
5.0

Need more cashier, customer waiting to long.

Iakopo M. 
Rating:
5.0

Customer did not leave a comment.

IURI K. 
Rating:
4.0

The person working at the facility in Tacoma, WA was great but the person I spoke to on the phone was not helpful and didn't give me the correct information. When I called to ask about picking up my pod the person on the phone never told me that I had to arrange a day/time that I would be picking up my pod. Luckily when I got to the facility in Tacoma, the gentleman working there went out of his way to get my pod ready right away so I didn't have to come back another day. I really appreciated his efforts and was able to leave with my belongings that day.

Delecia D. 
Rating:
5.0

Customer service was outstanding. The Asst Mgr. was very professional. I appreciate her patience, especially when there was another customer who was being rude with one of the staff, Christine's patience and demeanor was very professional.

Thomas R. 
Rating:
5.0

Customer did not leave a comment.

Ricardo C. 
Rating:
5.0

Customer did not leave a comment.

Jessica S. 
Rating:
5.0

Customer did not leave a comment.

jessica P. 
Rating:
5.0

Customer did not leave a comment.

Priscilla L. 
Rating:
5.0

Customer did not leave a comment.

John E. 
Rating:
4.0

Trailer 6'x12' trailer had two flat tires and the inside had a strong smell of axle grease. Got home and checked the tire pressure, one tire had 20 psi more than the other three. Not a great start to our 1200 mile trip. No discount offered. Returned the trailer two days earl y, no discount for that either.

joshua S. 
Rating:
5.0

Customer did not leave a comment.

RICK M. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
4.0

Customer did not leave a comment.

demetria J. 
Rating:
5.0

Customer did not leave a comment.

Christopher C. 
Rating:
5.0

Customer did not leave a comment.

Lewis H. 
Rating:
5.0

Customer did not leave a comment.

PAUL H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lora M.  |  Overall Experience 
Rating:
5.0

There was a problem with the information provided by the national U-Haul team. Wrong time if unit closing and the wrong location. However, everything worked out well once I spoke with the representative at the store

ALANEE L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TITUS S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVE K.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Joycelyn D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

adrian b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PAUL H.  |  First Impressions 
Rating:
3.0

Online instructions were incomplete and led me to believe I could access my unit without going to the office during business hours. Email gave me an access code that has never/will never work. Online instructions should mention that you still need to go into the office to complete move in and get an access card in order to access the unit. Instructions from employees was clear.

Tarnah W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

antoinette b.  |  First Impressions 
Rating:
5.0

yes U-Haul was a very helpful and attentive and treated me with respect and made sure I didn't leave anything behind in the truck thank you thank you Susan Smith

SUSAN S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deshon J.  |  Overall Experience 
Rating:
2.0

Corporate should call me cuz I have a BAD REVIEW

Megan d.  |  Overall Experience 
Rating:
5.0

I've always liked U-Haul good company

SUSAN S.  |  First Impressions 
Rating:
4.0

Long storage access time would make a big difference on access, times of helping hand available after work hours with family and friends. .

Emiliana N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert W.  |  First Impressions 
Rating:
5.0

Nice and clean facility. Staff helpful

Scott S.  |  Overall Experience 
Rating:
5.0

Very sarisfued.

Loretta C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Andrea Marie Q.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Loretta C.  |  First Impressions 
Rating:
5.0

Clean, easy to set up, easy access.

Scott S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jamie B.  |  Online Move In 
Rating:
1.0

My unit was broken into. Thought only a few thousand in items were stolen when I did a quick walk thru. After moving my stuff out found that more than I originally thought was taken. Around 5 thousand dollars worth of items stolen. Was told cameras were not working that day! Haha!!! All this does not even include the items that can NEVER be replaced!!!!! Oh and OVER 5 thousand dollars in tools that I didn’t know how to account for because I’ve been buying them for over 20 years. So thank you for keeping my items safe Uhaul. I can see from your public tv in the lobby that the cameras look fine to me but for sum reason they didn’t work when all my stuff was stolen. As far as renting a truck from Uhaul that seems to be ok. Thanks for everything

ZACH S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THEODORE W.  |  Overall Experience 
Rating:
4.0

The directions to get into the door where the storage rooms are could of more direct. I had to slide my access card in one door and into another door. If is was not for another employee who was on a break I would been confused how to get into the building.

jenifer j.  |  First Impressions 
Rating:
5.0

A great place and nice people work there.

FuA A.  |  Overall Experience 
Rating:
5.0

I had no idea uhaul had storage. Moving across state, this was a huge help.

Anna E.  |  First Impressions 
Rating:
3.0

The staff wasn't terrible, but also wasn't super helpful resulting in my average rating. I asked for $5,000 worth of insurance coverage and they only gave me $1,000, so I'm mainly upset that I didn't get what I requested. Apart from that, the GM was very friendly and you could tell that he really cared about his business through the way he interacted with both his subordinates and the customers.

Aleeah j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hugo C.  |  Overall Experience 
Rating:
4.0

It very hard to get a hold of someone. I haven't been able to get in my storage unit. For almost a week not the waiting time is longer than stated. I want to know why my access was denied. I even sent an email.and no one has responded

Terri J.  |  Overall Experience 
Rating:
3.0

I wish I could give this more stars, but every single time we ever talked to a U-Haul employee we had negative experiences. They clearly do not hire people that are friendly. It’s especially bad as this was my first experience using their storage facility. It was very confusing at the beginning how we were allowed to enter and exit the building. Every time we asked for help they were unfriendly and somewhat unhelpful. They spoke to us like we should already know exactly what we are supposed to do. I had a huge sense of relief whenever we stopped using the storage facility yesterday. The facility itself seemed maintained well enough. I felt the price was fair. I just don’t recommend this company due to the horrible customer service.

Jacqueline S.  |  Overall Experience 
Rating:
5.0

Awesom staff! Very helpful

Gloria H.  |  First Impressions 
Rating:
4.0

Prices are kinda high for what you get.

THEODORE W.  |  First Impressions 
Rating:
1.0

Your call center are not trained well. I was promised twice a 24 hour access storage unit and jumped through hoops to arrange everything just to be told that it was NOT 24 hrs when I got to the location. Ended up having to keep the truck I rented a whole 2nd day when I shouldnt have.

Megan d.  |  First Impressions 
Rating:
5.0

I was a customer for about 5 years and in that time these guys have ALWAYS gone out of their way to make things easier/better/faster for me. It will be my first call if I ever need another unit/truck.

William P.  |  Overall Experience 
Rating:
5.0

They were very easy to work with and accommodating.

Bill Q.  |  First Impressions 
Rating:
5.0

I've been using Uhaul Sorage to rent equipment & storage over the past 20 years on a continual. I've always used the Spanaway Uhaul & loved their service. Same GM here now exceeded expectations!

kimberly b.  |  Overall Experience 
Rating:
5.0

Good customer service

Pablo C.  |  First Impressions 
Rating:
5.0

David was very kind and helpful!

Kayleigh C.  |  Overall Experience 
Rating:
5.0

I rented for 1 year. When I removed my belongings it was as if I had just rented the unit. No dust or damages. Excellent facility and staff!

Scott N.  |  Overall Experience 
Rating:
1.0

I have not been able to get into my rental unit & it took 2 hours to get a truck & storage unit rented. I go to the storage unit two days after I paid for it & there is a lock on it. 😡

Marsha C.  |  Overall Experience 
Rating:
5.0

Communicating from Hawaii to book a storage unit in Washington State made it very stress-free and simple. When their college semester was over and they had to store their belongings for the summer.

Kelly R.  |  First Impressions 
Rating:
5.0

The staff Jason and David were excellent. Does seem like the store needs more help though!

Trista W.  |  Overall Experience 
Rating:
5.0

Employees were well-trained, knowledgable, and extremely fast in signup and checkout.

Donald H.  |  Overall Experience 
Rating:
5.0

Michael keeps a great crew working hard friendly and very courteous to customers. I was with this location for almost 4 years. We had some issues that were corrected out before I could complain. 💖

KAYCE B.  |  Overall Experience 
Rating:
5.0

Great service, all the staff were friendly and really helpful

felicia o.  |  Overall Experience 
Rating:
1.0

After hours and hours on the phone with Uhaul over several days I arrive to find my Ubox was not there as promised. I am out several hundred dollars due to missing work and hiring movers.

SUNNY R.  |  Overall Experience 
Rating:
5.0

Thank you for taking care of us in a speedy and professional manner. It made our move from Alabama to Washington seemless and less stressful than other moves. Thank You Jim

james b.  |  Overall Experience 
Rating:
3.0

Our U-haul box was loaded on backwards so the door opened to the hitch side, which made it very, very difficult to unload the box.

Courtney M.  |  Overall Experience 
Rating:
1.0

I will never use Uhaul Box or ever recommend your business. This has been a complete nightmare of an experience. I was told my box would be available weeks earlier and no one notified it was delivered

juan g.  |  Overall Experience 
Rating:
1.0

Tried multiple times to reach manager to resolve issues and was told he would call us, multiple times, and he never did. Thus our issues were never resolved.

Sean H.  |  Overall Experience 
Rating:
5.0

Mike, Ben, Collin and David are excellent to work with I will definitely be back.

Caleb C.  |  Overall Experience 
Rating:
2.0

Had to come to this location since they did not have my u box available at the Lakewood location

Javier U.  |  Overall Experience 
Rating:
1.0

The POOREST CUSTOMER SERVICE from any business I've ever dealt with! Took a month of calls/emails/chat msgs CORPORATE-WIDE to finally get over $200 bogus storage charges & late fees reversed! U-SUCK

Joy C.  |  Overall Experience 
Rating:
1.0

Rochelle was the only person at the Parkland location that provided customer service that went above and beyond my expectations. Her coworkers not so much. Rochelle deserves a raise and recognition!

Annia Y.  |  Overall Experience 
Rating:
5.0

The best experience i have yet. Everyone was great

Terri J.  |  Reservation 
Rating:
4.0

They always assisted me with out hesitation

chakwan n.  |  Overall Experience 
Rating:
5.0

helpful staff had U-Box ready to unload, plenty of room

Thomas E P.  |  Overall Experience 
Rating:
1.0

This particular uhaul site needs better training in procedures, employee interaction with the public, etc. My issue was just handed to someone else. I never got calls returned. BAD customer service.

Shelly M.  |  Overall Experience 
Rating:
5.0

Staff was very helpful and equipment was in good condition.

Ron J.  |  Overall Experience 
Rating:
1.0

Every single thing about my experience was terrible! The only person in the store didn’t know anything at all about ublx’s. Dates didn’t match to my original contract. Won’t ever go back!

Jeffrey J.  |  Overall Experience 
No reviews have been submitted for this location.

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