Customer Reviews for U-Haul Moving & Storage of Parkland

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Parkland

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KENDRA P.
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Customer did not leave a comment.

AMANDA C.
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First time renting a truck on my own and David made it a breeze. On the return I was able to do a self return on my mobile and Kathleen and Dempsey were helpful to show me where to park and gave me needed information. Thank you all

Amanda C.
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Although customer parking is limited to the sidewalk, the staff is very accommodating and helpful. David helped me with a last minute rental and I will definitely be back to rent again. Thanks.

James W.
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Customer did not leave a comment.

GERALD LEE W.
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explain how to open the tailgate

Diane B.
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Windshield wipers were old. It rained the whole time and you couldn't see all the windows. The driving wheel was wobbly and difficult for driving. The staff at the store was awesome!!

BRETT R.
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Don't do your computer system update during business hours. Very frustrating for your customers to not be able to check in/out or get copies of completed transactions.

MICHAEL G.
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Customer did not leave a comment.

AHKEENU M.
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You need to improve on your road side service!. There isn't any!

Alison H.
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Customer did not leave a comment.

leslie S.
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Clean the seats to the vehicles. There was animal hair all over the seats

Phillip T.
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Customer did not leave a comment.

Daniel M.
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It took awhile to determine exactly where I was to pickup the trailer, but once determined it was was close by and great customer service.

FRANKLYN R.
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Nothing. It was great. Very accommodating for a last minute emergency rental.

Lizzet S.
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Customer did not leave a comment.

WENDY SUE B.
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Customer did not leave a comment.

DAMEON B.
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The entrance seems to be busy in the afternoon when returning the trailer.

CHARLES W.
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None

AMANDA L.
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Store staff were all very nice and helpful.

KENESHIA P.
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Customer did not leave a comment.

Dagmar K.
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Customer did not leave a comment.

TaCianna M.
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Customer did not leave a comment.

Jerad B.
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You can mark that you don't accept cash through your online reserving. I came there to get my vehicle and had to ask a friend to come in with a card to help me. Also, the dome lights in the front and the bed didn't work. The transmission sounded horrible. I felt like I was going to break down at every stop light. The gas pedal can be almost smashed to the ground before it reached 30mph. There was also a dent prior to me leaving the lot and I made sure to take pictures. None of the clerks did a walk around with me to inspect the vehicle so I documented it myself. I can email those pics and videos if you would like proof.

Lizzet S.
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Customer did not leave a comment.

Connie H.
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Customer did not leave a comment.

VALERIE B.
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The transaction was explained to me. representative was pacient with me. I was unfamiliar with the new way of processing a rental. Got thru it though. Thanks

ARTHUR S.
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The interior of the van was a little dirty...but the van ran well....and the customer service was quite good.

BRENT W.
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Customer did not leave a comment.

RUSSELL B.
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Customer did not leave a comment.

RACHEL CHRISTINE R.
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Customer did not leave a comment.

Sydney K.
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Poor service

TOMMY WAYNE C.
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Of the dozens of times I've rented trucks from Uhaul over the years, this is the first time I've ever gotten one with a full tank of fuel. Much appreciated.

JAMES B.
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The back of the truck had mus in it. Took to car wash yo get it out. The cab had beverage spill stains, I cleaned myself and on passenger side the inside door handle thing was sticky from who knows what. Disappointed in cleanliness especially didn't lead me to believe cleaning happened with Covid-19 going on.

Dana G.
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This is not the location but the reservation experience. I got a phone call two days prior to my rental time and was told that they did not have the two 26' trucks me. U-haul only had one 26' truck and I have to go to SeaTac to get it. I ordered two 26' trucks from Lakewood. I was to get a credit for the difference between the cost of the 26' and the 20' truck that I had to take instead but the credit never came. The person who called me to tell me this said that it's “just a reservation” and not that I had paid for anything. But I'd paid in full for both trucks! It was very unprofessional of a company to not have the trucks that I'd reserved and paid for in the place I ordered it from. My husband asked another representative to file a complaint and was told that he'd hear from someone the next day, but as of four days later, we have not heard a word from a supervisor. We are not the type of people that complain about companies, we just won't be repeat customers but this Is something that we felt strongly about We were treated very poorly by U-haul customer service

AHMED D.
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Customer did not leave a comment.

KATHRYN R.
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Customer did not leave a comment.

SAMUEL M.
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The day I rented a storage unit I was unable to access the unit. I sat with a half emptied box truck for over an hour because the staff forgot to unlock the unit prior to renting it to me. No managers were present on site and I sat in the freezing cold the entire time on hold waiting for anyone to pick up.

Miguel A.
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Guy was nice enough, but still charged me an extra $50 for miles that if I had gotten the right truck in the first place I wouldn't have had to make an extra trip. U-haul in North Bend should pay my bill. This is their fault. They really ruined my whole moving experience, I did not plan on having to make two trips back and forth from Snoqualmie to Tacoma. I am completely disgusted with how U-haul operates their business.

Travis W.
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One of the staff members did not wear a mask inside the building or outside while interacting with customers and other employees, despite the international pandemic and public health crisis. I can't recommend anyone visit this location if they don't care about the safety and health of their customers. The other staff members I interacted with were excellent, helpful and professional.

Channel J.
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All Uhaul offices should be able to change drop off destinations. Also, I was almost charged the same amount for a 10 foot uhaul that a 15 foot one costs because the worker couldn't see it was cheaper like I could on my end.

Celia H.
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Amanda, Jennifer, Dempsey and one other girl who helped me with trying to upload the picture of the fuel gauge(sorry missed your name) all above and beyond from fixing another stores unwillingness to try to work with me! Checking in and out at my normal rental location was quick and pleasant! Your store has an excellent team and I much appreciate the customer service! Thank you!

ROBERT BRIAN H.
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Thanks again

Gerald M.
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Parking for personal vehicle

Rebekah R.
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Customer did not leave a comment.

MARIAS M.
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Everyone was giving me different pricing I was stressed when I was told I'd get a phone call with in an hr. And never did. I called multiple times for availability and spent most the time on hold maybe called 4 places maybe 7 times and on hold for each one for 13-17 min.

JOHN J.
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Nothing you all we very courteous and polite.

RYAN PAUL H.
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Problem is with the 3802 center street location. Made a reservation but it wasn't there. Had to settle for a smaller truck for a shorter time frame

Harvey H.
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Your doing well?

DOUGLAS M.
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Customer did not leave a comment.

ROBERT D.
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Customer did not leave a comment.

Stanley C.
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Customer did not leave a comment.

Tiffany S.
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Customer did not leave a comment.

PENNY M.
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Customer did not leave a comment.

Dennis S.
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They need a bigger lot.

LEE J.
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Customer did not leave a comment.

Anthony T.
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I think when reserving a truck the customer should be contacted before switching pickup locations. This is the second time I have been switched to locations way out of my way. Also I'm not sure what the purpose of the mobile pickup is if I have to come in the store & wait in line to pickup the keys.

Eric C.
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I reserved my appointment 10 days in advance. I reserved a 26 foot truck for the Puyallup location nearest my house. I was called a few days later and told that the truck would not be available for that location and I would need to pick up at the 96th St/Pacific Ave location. Not a big deal, but definitely not an ideal location. I stated over the phone when my location was changed that I needed the truck at 9 am. I called the morning of the move to verify my truck would be there, only to be told my truck would be available at 3 pm. I advised the person on the phone that I needed the truck at 9 am(it was 745 at this point). Fortunately, the truck was available and my pickup for 9am was good to go. I completed the necessary documentation for pick up online prior to my arrival at the location in order to speed up the pickup process. I arrived at the location and was given the keys to the 26 foot truck I had reserved. I was told there was an eighth of a tank of gas in the truck and to bring it back with at least that much in it. Again, no big deal. I went out to start the truck, only to find it was completely empty and would not start.. Not a fume of gas present. I went back inside and notified the employee who stated it was common at this location for trucks to be siphoned of their gas overnight. The employee stated he would need to go get gas to start the truck. The employee took off (on foot!) with a gas can. He came back approximately thirty minutes later with 2 gallons and we got the truck started. I assumed the employee would now update my rental paperwork to reflect there is not actually an eighth of a tank in the truck, but again I was let down. I went back in again and had to carefully explain to the employee the monetary difference between 2 gallons and an eighth of a tank in a large truck like this. He still didn't understand, but I expected that at this point. He eventually changed the paperwork to reflect reality. I asked why if there was such a problem with gas theft, why they wouldn't put up a fence, put on some locking gas caps, or show up a bit early to check their reserved trucks fuel levels. The employee stated the CEO "didn't believe in fences". Whatever that means. I did everything possible to make my experience with your company quick and easy and you dropped the ball. I'm amazed you are still in business with the way you operate.

CONNIE R.
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Customer did not leave a comment.

ROBERT D.
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Friendly staff

NINA C.
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A fellow installed my ball hitch receiver upside down, So that the trailer hitch, which was already quite low because of my vehicle, was at a downward angle. This caused a decent amount of scraping of the hitch when pulling into gas stations and hotels. I also got flagged down for my chains dragging and sparking, just after leaving u-haul, and the chains were given too much slack. These are both very fixable/avoidable things so it didn't end Up being too big of a deal but it was frustrating to not have them done right from the beginning. Twice I was told, after my trailer was full (700lbs worth of stuff) That the trailer should have been angled differently but I couldn't change it because the trailer was too heavy at that point. Left me fearful while driving cross country. I was also not given any guidance or tips on how to set up or maneuver the trailer which I asked for. Everything was brushed off with a “it'll be fine”.

SONDA S.
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Customer did not leave a comment.

ROBERT D.
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Customer did not leave a comment.

John M.
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Customer did not leave a comment.

MICHAEL S.
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Customer did not leave a comment.

JONATHAN K.
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Customer did not leave a comment.

TYRONE EUGENE M.
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The van that we received had a notification that it needed an oil change. The key that they gave us was not the original key to the van. So you could not unlock all of the doors to the van without putting the key into the ignition and starting the van. This van should have a key fob that had an unlock button, but did not. I am also greatly concerned that one of the questions on the return process was to take a picture of the location of the van so that the next family could find it to pick it up. I really hope that your company is sanitizing your vehicles between uses due to the Covid-19 virus. If not, that is very concerning and dangerous. All in all we were not happy with our experience. Which is disappointing because we have never had an issue before.

Stephen R.
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Check in procedure with several other returns occurring at the same time went exceptionally well!

nicholas B.
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The truck I ordered was not in. It took me an hour to get a truck. The truck shifted like garbage, it would not shift until 3500-4000 rpm. The ramp was broke and we almost did not get it shut. On a side not sense the truck I ordered was not there they gave me a discount on the truck and mileage. But over all a good experience.

Brent W.
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Keep up the excellent work!

FuA A. | Overall Experience |
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A great place and nice people work there.

RICKEY C.
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I wanted a truck and there were none available. The young lady behind the counter asked what I was moving. I told her and she suggested a truck and a trailer. I was surprised because I never thought about that for this move. She was thinking outside the box! Smart Lady! I got a new truck and a new trailer and it worked beautifully. I am glad she was on duty, since other UHauls just said no trucks, sorry. SHE MADE A SALE!! and I am very happy with her suggestion. She needs to be praised for helping out a customer and making money for UHaul!

Shaquita Y.
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My first Time using uhaul and I had no issues. The rep was polite and made sure I was taken care of. Would recommend

Douglas M.
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Customer did not leave a comment.

Brandon B.
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Customer did not leave a comment.

Mary S.
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Train your associates in communication, not only with customers but with the facets within the company itself.

Meosha T.
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Didn't properly inform me of the proper size truck to rent, eventhough I informed him of the items being transported. I needed a larger truck with a ramp. I needed blankets. Loss in sales for the store but most importantly made my move harder. I'll go to Enterprise next time.

Richard H.
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Your staff was outstanding.

Albert C.
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Customer did not leave a comment.

Barbara Y.
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I been with u-haul for over 20 years and I have never had customer service like here on 96th pacific. Late or change of plans traveling from state to state u-haul is there for u. Take my word for it. You want good service , check out your neigborhood u- haul. Ms. Bj

JEFF S.
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Worst customer service ever. This location sucks. Rudest customer service nastiest person I have even com In contact with. Needs to be fired. You don't treat customers like that period.

Jonathan A.
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Customer did not leave a comment.

Judy L.
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Great customer service.

DEBORAH D T.
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Excellent customer service

JEFFERY G.
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You charged me for something I didn't rent

Thomas W.
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My pick up location was changed to this location, even though I reserved the trailer weeks in advance. As I drove to the pick up location, which was 10 miles from my original pick up location, I passed a U-Haul facility that had the trailer I needed. That trailer should have been brought to my original pick up location or I should have been changed to the closer location. There is no reason to have a reservation system if reservations are not honored.

SHAYERA K.
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Customer did not leave a comment.

Carlos G.
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None

SHAVINESH K.
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Paid for 24 hour rental, but was told to either return early (21 hour) or be charged for 2 days. Trash service.

GREGORY D H.
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Customer did not leave a comment.

ALEXIS H.
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Blonde girl who worked didn't really have any clue what she was doing. My uhaul got cancelled without any notice to me after having it reserved for a month prior and she just told me there wasn't anything they could do and for me to call the phone number and find out why it got cancelled by myself and that was it. Then the manager stepped in and fixed it got us the uhaul that we had originally reserved. She needs to be retrained if thats how shes speaking to all customers and reacting to that kind of situation.

JOHN RICHARD P.
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Customer did not leave a comment.

JASON C.
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Everything was great

tekisha R.
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Customer did not leave a comment.

Fu'A A.
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Wow, very friendly and one of my best experienced with renting a truck. Got a free storage and it was icing on the cake. Very professional and nice people working there. The Lady went out of her ways to make us comfortable. I would go there at anytime.

LEROY C.
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The bed of trailer was dirty die to their equipment not working

JORGE M.
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Customer did not leave a comment.

RYAN THOMAS S.
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Customer did not leave a comment.

SAMANTHA W.
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Inform your customers about all the insurance available to your customers.

MICHELLE M.
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Was quick and easy!

GEORGE B.
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Ensure equipment is clean

FREDERICK H.
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Great service!

Anna E. | First Impressions |
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I had no idea uhaul had storage. Moving across state, this was a huge help.

Aleeah j. | First Impressions |
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The staff wasn't terrible, but also wasn't super helpful resulting in my average rating. I asked for $5,000 worth of insurance coverage and they only gave me $1,000, so I'm mainly upset that I didn't get what I requested. Apart from that, the GM was very friendly and you could tell that he really cared about his business through the way he interacted with both his subordinates and the customers.

Hugo C. | Overall Experience |
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Customer did not leave a comment.

Terri J. | Overall Experience |
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It very hard to get a hold of someone. I haven't been able to get in my storage unit. For almost a week not the waiting time is longer than stated. I want to know why my access was denied. I even sent an email.and no one has responded

Jacqueline S. | Overall Experience |
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I wish I could give this more stars, but every single time we ever talked to a U-Haul employee we had negative experiences. They clearly do not hire people that are friendly. It’s especially bad as this was my first experience using their storage facility. It was very confusing at the beginning how we were allowed to enter and exit the building. Every time we asked for help they were unfriendly and somewhat unhelpful. They spoke to us like we should already know exactly what we are supposed to do. I had a huge sense of relief whenever we stopped using the storage facility yesterday. The facility itself seemed maintained well enough. I felt the price was fair. I just don’t recommend this company due to the horrible customer service.

Gloria H. | First Impressions |
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Awesom staff! Very helpful

THEODORE W. | First Impressions |
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Prices are kinda high for what you get.

Megan d. | First Impressions |
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Your call center are not trained well. I was promised twice a 24 hour access storage unit and jumped through hoops to arrange everything just to be told that it was NOT 24 hrs when I got to the location. Ended up having to keep the truck I rented a whole 2nd day when I shouldnt have.

William P. | Overall Experience |
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I was a customer for about 5 years and in that time these guys have ALWAYS gone out of their way to make things easier/better/faster for me. It will be my first call if I ever need another unit/truck.

Bill Q. | First Impressions |
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They were very easy to work with and accommodating.

kimberly b. | Overall Experience |
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I've been using Uhaul Sorage to rent equipment & storage over the past 20 years on a continual. I've always used the Spanaway Uhaul & loved their service. Same GM here now exceeded expectations!

Pablo C. | First Impressions |
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Good customer service

Kayleigh C. | Overall Experience |
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David was very kind and helpful!

Scott N. | Overall Experience |
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I rented for 1 year. When I removed my belongings it was as if I had just rented the unit. No dust or damages. Excellent facility and staff!

Marsha C. | Overall Experience |
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I have not been able to get into my rental unit & it took 2 hours to get a truck & storage unit rented. I go to the storage unit two days after I paid for it & there is a lock on it. 😡

Kelly R. | First Impressions |
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Communicating from Hawaii to book a storage unit in Washington State made it very stress-free and simple. When their college semester was over and they had to store their belongings for the summer.

Trista W. | Overall Experience |
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The staff Jason and David were excellent. Does seem like the store needs more help though!

Donald H. | Overall Experience |
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Employees were well-trained, knowledgable, and extremely fast in signup and checkout.

KAYCE B. | Overall Experience |
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Michael keeps a great crew working hard friendly and very courteous to customers. I was with this location for almost 4 years. We had some issues that were corrected out before I could complain. 💖

felicia o. | Overall Experience |
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Great service, all the staff were friendly and really helpful

SUNNY R. | Overall Experience |
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After hours and hours on the phone with Uhaul over several days I arrive to find my Ubox was not there as promised. I am out several hundred dollars due to missing work and hiring movers.

james b. | Overall Experience |
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Thank you for taking care of us in a speedy and professional manner. It made our move from Alabama to Washington seemless and less stressful than other moves. Thank You Jim

Courtney M. | Overall Experience |
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Our U-haul box was loaded on backwards so the door opened to the hitch side, which made it very, very difficult to unload the box.

juan g. | Overall Experience |
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I will never use Uhaul Box or ever recommend your business. This has been a complete nightmare of an experience. I was told my box would be available weeks earlier and no one notified it was delivered

Sean H. | Overall Experience |
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Tried multiple times to reach manager to resolve issues and was told he would call us, multiple times, and he never did. Thus our issues were never resolved.

Caleb C. | Overall Experience |
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Mike, Ben, Collin and David are excellent to work with I will definitely be back.

Javier U. | Overall Experience |
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Had to come to this location since they did not have my u box available at the Lakewood location

Joy C. | Overall Experience |
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The POOREST CUSTOMER SERVICE from any business I've ever dealt with! Took a month of calls/emails/chat msgs CORPORATE-WIDE to finally get over $200 bogus storage charges & late fees reversed! U-SUCK

Annia Y. | Overall Experience |
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Rochelle was the only person at the Parkland location that provided customer service that went above and beyond my expectations. Her coworkers not so much. Rochelle deserves a raise and recognition!

Terri J. | Reservation |
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The best experience i have yet. Everyone was great

chakwan n. | Overall Experience |
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They always assisted me with out hesitation

Thomas E P. | Overall Experience |
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helpful staff had U-Box ready to unload, plenty of room

Shelly M. | Overall Experience |
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This particular uhaul site needs better training in procedures, employee interaction with the public, etc. My issue was just handed to someone else. I never got calls returned. BAD customer service.

Ron J. | Overall Experience |
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Staff was very helpful and equipment was in good condition.

Jeffrey J. | Overall Experience |
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Every single thing about my experience was terrible! The only person in the store didn’t know anything at all about ublx’s. Dates didn’t match to my original contract. Won’t ever go back!

No reviews have been submitted for this location.

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