Customer Reviews for U-Haul Moving & Storage of Parkland

4185 reviews

9601 Pacific Ave   Tacoma, WA 98444
(Corner of 96th and Pacific Ave NO ONSITE CUSTOMER PARKING)

(253) 537-1065

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(253) 537-1065

9601 Pacific Ave
Tacoma, WA 98444
(Corner of 96th and Pacific Ave NO ONSITE CUSTOMER PARKING)

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

They are very friendly. Great business

bobbi G. 
Rating:
5.0

Kathleen was great hope I spelled her name right. Thank you so much for a great service u-haul!!!! Will be back

STEVEN H. 
Rating:
5.0

Excellent service quick and efficient very excellent staff

ALAN B. 
Rating:
2.0

Honestly way too expensive. I'm going to start using friends with trucks and vans rather than pay 60 bucks to move a couch

CHARLES P. 
Rating:
5.0

I made reservations on my iPad and it took little effort. Truck was ready to go for pick up. My data on my cell was slow that morning so I walked in and the girl at the desk was super helpful. The return was even easier! I will use this location again.

ANTHONY G. 
Rating:
5.0

Wonderful customer service! Answered my questions and made me feel very comfortable.

ELIZABETH A. 
Rating:
4.0

Decrease the mileage rate

TANIA S. 
Rating:
5.0

Customer did not leave a comment.

Olajuwon T. 
Rating:
5.0

Customer did not leave a comment.

DAVID L. 
Rating:
4.0

Customer did not leave a comment.

ROMAN B. 
Rating:
4.0

They need a better 24/7 drop off box. I have been to other U Hauls and they all have a good 24/7 drop off location. If they are scared someone taking they keys, they can make a small hole on the wall of the building to drop off the keys.

BENJAMIN R. 
Rating:
3.0

The trailer was horrible. Constant vibration and unsafe to be on the road.

Justin M. 
Rating:
5.0

Easy check out, quick!! Easy check in. Very quick.

JOSEPH T. 
Rating:
3.0

Customer did not leave a comment.

VICTOR S. 
Rating:
3.0

Still waiting on receipt for drop off. We originally rented for 2 days but only used it for one day. We were told an email would be sent and it's has been over 7hrs since we dropped it off. Can you please make sure we get a receipt. I believe we should also have a refund coming. Thank you!

James A. 
Rating:
3.0

Customer did not leave a comment.

jUSTO S. 
Rating:
5.0

Customer did not leave a comment.

CHARLES S. 
Rating:
4.0

Great Customer Service

COE H. 
Rating:
1.0

Ensure your employees pay attention to the notes on the account and arrive on time my ubox was late being dropped off and picked up

Damon Y. 
Rating:
5.0

The truck I rented was not very clean. The seats were stained and it smelled like cigarettes. My husband and I both don't smoke so it was very offensive. Do whatever you gotta do I suppose.

TRACY S. 
Rating:
5.0

Love it here.. fast and friendly

BONNIE N. 
Rating:
4.0

Customer did not leave a comment.

ERIK S. 
Rating:
5.0

Customer did not leave a comment.

SCOTT K. 
Rating:
5.0

Customer did not leave a comment.

Gabriela V. 
Rating:
5.0

Customer did not leave a comment.

MARIA M. 
Rating:
5.0

Customer did not leave a comment.

CLINTON H. 
Rating:
2.0

Was told to return truck at 6 pm the next day. Was not notified that return key was ripped off the wall. Was also not notified that I had the return the key the following day so 13 hours after it was supposed to be returned . Two employees were walking out the time I showed up the Attitude I got was less than happy... they told me the original person I checked out with told me wrong information and to wait to turn keys in at 7am Monday morning... I get it's a job but it seems like no pride was shown in either employees job!

BRANDON RAY L. 
Rating:
4.0

Customer did not leave a comment.

DARCY LYNN H. 
Rating:
5.0

Efficient, effective, and courteous. Would definitely recommend this location and staff. Thank you for making it super easy and quick!!

SEAN JERMAINE C. 
Rating:
4.0

Bluetooth radios... lol

AARON H. 
Rating:
4.0

The employee's were Courteous and helpful, friendly, and most important very Professional in their JOB.. KEEP UP THE GOOD WORK..

MANUEL L. 
Rating:
3.0

Customer did not leave a comment.

BARBARA M. 
Rating:
4.0

This uhaul needs more parking, otherwise, great job!

RONNIE E. 
Rating:
5.0

it was not a busy day and I was in and out in a very short time. the staff was friendly and personable.

Clayton P. 
Rating:
5.0

Everything is fine .

SHARON W. 
Rating:
5.0

It was reasonably priced and the staff was very helpful, thank you all for what you do. No recommendations on changing procedures.

LESLEY M. 
Rating:
1.0

I paid for a utility dolly that was not in the truck. I was told when I finished checkout the total was 101.00, and received a bill for 143.65. The mirror on the truck I rented would not adjust to view the road. It would only adjust to to close to the truck or not seeing the next lane.

JUDI CAROL P. 
Rating:
5.0

I was not happy with the movers that were recommended however.

Chelsea C. 
Rating:
1.0

Wouldn't recommend This Tacoma location

DOMINIQUE T. 
Rating:
5.0

I spoke and interacted with 4 employees and all of them were courteous respectful, helpful and thorough.

CRAIG KIYOSHI K. 
Rating:
3.0

Rented utility trailer, no option for partial day rental after 24hrs, e.g. 2.5 days., had to pay for 3. Website wasn't clear, asked upon pickup. There was some confusion with agent about this until supervisor clarified. When I turned the trailer in the attendant mentioned I turned on time, to which I said I had another 17 hours on my 3 days. She said there was a difference between scheduled and paid turn in times, which is ridiculous if true. Will be looking at other options for future utility rentals such as Home Depot.

WESLEY ADAM S. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
4.0

I was lucky because that day it was very busy but they had the trailer I needed.

Rodolfo H. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
4.0

I paid and reserved a furniture dolly. This location did not have a furniture dolly and I was still charged!

ERIC S. 
Rating:
5.0

Customer did not leave a comment.

ROGER H. 
Rating:
5.0

Uploading my WDL before getting to location saved a bunch of time. Then the walk around self inspection...a breeze as well as the self check in upon return. The customer service was awesome. Thanks yall.

AMANDA C. 
Rating:
5.0

Customer did not leave a comment.

NICK B. 
Rating:
5.0

Customer did not leave a comment.

GABRIEL N. 
Rating:
5.0

Well....as for now, you're good.

KENNETH N. 
Rating:
5.0

Customer did not leave a comment.

Typhoon H. 
Rating:
5.0

Customer did not leave a comment.

GIGINA G. 
Rating:
5.0

Uhaul as a Company sucks balls. I'll Never rent from you Assholes again. Eat a bag of dicks. Fuck off. That said said the People of Parkland Uhaul are good.. the rest of you fucks have brain damage.

Mark M. 
Rating:
3.0

Customer did not leave a comment.

ROY M. 
Rating:
5.0

Customer did not leave a comment.

ROSEMARIE P. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER K. 
Rating:
1.0

Back up your original price and order thats been paid for... Adding on additional costs that are ridiculously incorrect yet you dont respond to my dispute, and your taking money out of my account on a contract you have made and i have mot signed for your permission. I would like an explanation of why the original price quote was changed completely at checkout. Nope all bad!!!! U-Haul will never get my business again and I should have listened to the 3 people who said dont use thwm they will rip you off... I said no ive used them alot never have had one problem. Well now I do and im mad i didn't take my friends advice because obviously you guys don't care about customer service at all, you just do what you please without any explanations to the customer.

JENNIFER LEIGH M. 
Rating:
3.0

Be more prepared. My truck was not on-site, and it had 1/16 a tank of gas.

ANGELA O. 
Rating:
5.0

Always helpful and friendly

MICHAEL CARR C. 
Rating:
4.0

A very kind lady attended me and informed me all I wanted to know. Friendly staff.

JOHN CHIIRA G. 
Rating:
4.0

Great service

michael R. 
Rating:
5.0

Everything was nice . Great customer sevice.

LANOIR B. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
4.0

Customer did not leave a comment.

HUBERT M D. 
Rating:
5.0

Customer did not leave a comment.

anthoney B. 
Rating:
5.0

Very good customer service

DAVID ALAN E. 
Rating:
5.0

Everything was great till it started raining and the wipers were worn and ripped

GARY S. 
Rating:
4.0

The drop off area is a bit short but customer service was excellent and quick.

BASIL M. 
Rating:
4.0

Nothing, thank you!!!

MINNIE G. 
Rating:
5.0

Customer did not leave a comment.

JAMES P. 
Rating:
5.0

Dempsey was very helpful.

CLARENCE J. 
Rating:
5.0

Customer did not leave a comment.

Lewis P. 
Rating:
5.0

Customer did not leave a comment.

OLEH L. 
Rating:
5.0

Customer did not leave a comment.

LESEAN B. 
Rating:
5.0

Nothing... Nice, Friendly, Fast Got all three... Thank You

JUAN T. 
Rating:
3.0

Your fn truck broke down in idaho lpeaving us stranded and delayed our trip, our labor had to return to washington and couldn't help unload, we paid $ 500 in labor costs that we expect YOU to reimburse US for, and YOU have the nerve to try to charge US more $ ??? You owe me $500 Plus I want half of the $800 I paid you for rent REFUNDED, so YOU owe ME $1300. If I have to retain an attorney you will be liable for that cost also. Next time choose who you try to rip off a little more carefully. I am contact your corporate hq this afternoon

TERRY JAY K. 
Rating:
3.0

I had called the day prior and was told that all the auto transports were not available because they were booked. I was told to call 1800 go-uhaul. After waiting on hold forever I made my reservation on the website. I booked an auto transport from the location I called originally and was told none were available. When I brought it back the other 3 auto transports that were there in the morning were still in the same spot. I get that making a reservation over the phone is time consuming, but just do your job.

GEORGE WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

NAOMI M. 
Rating:
5.0

Customer did not leave a comment.

PAUL FREDERICK D. 
Rating:
4.0

no improvement needed as I see it. the staff was friendly, helpful, and had a sense of humor. staff can make or break a business and in this case makes this office.

CLAYTON P. 
Rating:
3.0

I'd like to clarify that my interactions with the staff were all top notch. They all seemed really friendly and courteous and they all seemed to be working really hard. My negatives are as follows: 1. mobile check in took way too long, 2. The truck I was renting was quite dirty and 3. I was sent out without the appropriate equipment. 1. Mobile check in was awful. I sat waiting for 45 minutes waiting for approvals and responses from the app. I ended up having to go inside to check in for my rental. Not the locations fault by any means but definitely something that should be addressed by the overall company. 2. I finally got the key to the truck and found ash all over the seats and floor boards. It actually looked and smelled like someone smoked a few cigarettes in the truck and just ashed on the seats and floor boards. In addition, there was an open cup of mystery liquid just sitting on the floor and trash in the passenger seat. In general, the truck was just in bad shape. There was even a massive dented up area that my moving crew even commented on. They were surprised that U-haul would let a truck with thier make on it go out like that. 3. I called ahead and scheduled the pick up of my Ubox . I was told that this request was attached to my truck reservation so that everything should be ready to go when I got there. Between the poor mobile check in experience and having to document so much stuff wrong with the truck, I was an hour behind schedule. I was told to drive the U-haul truck to the Ubox loading facility down the street which I did only to get there and find out that none of the towing equipment was loaded onto the truck. Fortunately, the man at the facility was incredibly kind and offered to go get the parts that should have been loaded for me so I wouldn't add unnecessary miles to the truck. That was amazing of him and I wish I were his name down so he could get recognized. At the end of my experience, I ended up falling an hour and a half behind schedule and I lost 45 minutes of the time I booked with the movers I booked on the U-haul site because I was late. Just a poor experience. Great employees attitudes however; I have to make a note of that I would have been far more upset if not for those employees that helped me

Paul B. 
Rating:
5.0

Your staff is on point.

GEORGE H G. 
Rating:
4.0

This location is the only place I deal with, every one is knowledgeable and people friendly

SHARON LYN M. 
Rating:
5.0

Customer did not leave a comment.

Alvin P. 
Rating:
5.0

Customer did not leave a comment.

EMILY M. 
Rating:
4.0

I purchased the insurance for rental. The customer service rep said I did not have to clean the truck because I purchased the insurance. So I did not clean truck. I was charged a $25 cleaning fee plus the tax. Never again will I rent from U-Haul.

Ricky R. 
Rating:
5.0

Customer did not leave a comment.

Joshua H. 
Rating:
3.0

Customer did not leave a comment.

Nico A. 
Rating:
5.0

Customer did not leave a comment.

Lizzet S. 
Rating:
5.0

Very friendly staff and efficient too

STEPHEN W. 
Rating:
5.0

Customer did not leave a comment.

LYNN R. 
Rating:
4.0

Good experience over all.

John K. 
Rating:
1.0

I was completely disgusted. I rented a pickup truck that I had to wade in 2 feet of water! Also told to follow a link on my phone and follow the instructions! It wouldn't load! And I was expected to walk around this vehicle and take pictures before moving the truck!

SHIRLEY S. 
Rating:
4.0

Service was efficient and friendly. Smooth transaction.

JOHN B. 
Rating:
4.0

Everyone was very friendly and helpful.

CHRISTOPHER C. 
Rating:
5.0

Customer did not leave a comment.

CLIFTON P. 
Rating:
2.0

Customer did not leave a comment.

Fatmata T. 
Rating:
5.0

Great customer service!! The girl that did my reservation over the phone was the same girl that set it up in store. She was friendly and inviting and asked about my holiday. She was quick, fast and efficient. A gentleman came from the back and asked if he could help my daughter but I told him she was with me. That is how great the service was!! Thank you...you all ROCK!!

SHAWANA F. 
Rating:
5.0

Customer did not leave a comment.

THEODORE W.  |  Overall Experience 
Rating:
4.0

The directions to get into the door where the storage rooms are could of more direct. I had to slide my access card in one door and into another door. If is was not for another employee who was on a break I would been confused how to get into the building.

jenifer j.  |  First Impressions 
Rating:
5.0

A great place and nice people work there.

FuA A.  |  Overall Experience 
Rating:
5.0

I had no idea uhaul had storage. Moving across state, this was a huge help.

Anna E.  |  First Impressions 
Rating:
3.0

The staff wasn't terrible, but also wasn't super helpful resulting in my average rating. I asked for $5,000 worth of insurance coverage and they only gave me $1,000, so I'm mainly upset that I didn't get what I requested. Apart from that, the GM was very friendly and you could tell that he really cared about his business through the way he interacted with both his subordinates and the customers.

Aleeah j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hugo C.  |  Overall Experience 
Rating:
4.0

It very hard to get a hold of someone. I haven't been able to get in my storage unit. For almost a week not the waiting time is longer than stated. I want to know why my access was denied. I even sent an email.and no one has responded

Terri J.  |  Overall Experience 
Rating:
3.0

I wish I could give this more stars, but every single time we ever talked to a U-Haul employee we had negative experiences. They clearly do not hire people that are friendly. It’s especially bad as this was my first experience using their storage facility. It was very confusing at the beginning how we were allowed to enter and exit the building. Every time we asked for help they were unfriendly and somewhat unhelpful. They spoke to us like we should already know exactly what we are supposed to do. I had a huge sense of relief whenever we stopped using the storage facility yesterday. The facility itself seemed maintained well enough. I felt the price was fair. I just don’t recommend this company due to the horrible customer service.

Jacqueline S.  |  Overall Experience 
Rating:
5.0

Awesom staff! Very helpful

Gloria H.  |  First Impressions 
Rating:
4.0

Prices are kinda high for what you get.

THEODORE W.  |  First Impressions 
Rating:
1.0

Your call center are not trained well. I was promised twice a 24 hour access storage unit and jumped through hoops to arrange everything just to be told that it was NOT 24 hrs when I got to the location. Ended up having to keep the truck I rented a whole 2nd day when I shouldnt have.

Megan d.  |  First Impressions 
Rating:
5.0

I was a customer for about 5 years and in that time these guys have ALWAYS gone out of their way to make things easier/better/faster for me. It will be my first call if I ever need another unit/truck.

William P.  |  Overall Experience 
Rating:
5.0

They were very easy to work with and accommodating.

Bill Q.  |  First Impressions 
Rating:
5.0

I've been using Uhaul Sorage to rent equipment & storage over the past 20 years on a continual. I've always used the Spanaway Uhaul & loved their service. Same GM here now exceeded expectations!

kimberly b.  |  Overall Experience 
Rating:
5.0

Good customer service

Pablo C.  |  First Impressions 
Rating:
5.0

David was very kind and helpful!

Kayleigh C.  |  Overall Experience 
Rating:
5.0

I rented for 1 year. When I removed my belongings it was as if I had just rented the unit. No dust or damages. Excellent facility and staff!

Scott N.  |  Overall Experience 
Rating:
1.0

I have not been able to get into my rental unit & it took 2 hours to get a truck & storage unit rented. I go to the storage unit two days after I paid for it & there is a lock on it. 😡

Marsha C.  |  Overall Experience 
Rating:
5.0

Communicating from Hawaii to book a storage unit in Washington State made it very stress-free and simple. When their college semester was over and they had to store their belongings for the summer.

Kelly R.  |  First Impressions 
Rating:
5.0

The staff Jason and David were excellent. Does seem like the store needs more help though!

Trista W.  |  Overall Experience 
Rating:
5.0

Employees were well-trained, knowledgable, and extremely fast in signup and checkout.

Donald H.  |  Overall Experience 
Rating:
5.0

Michael keeps a great crew working hard friendly and very courteous to customers. I was with this location for almost 4 years. We had some issues that were corrected out before I could complain. 💖

KAYCE B.  |  Overall Experience 
Rating:
5.0

Great service, all the staff were friendly and really helpful

felicia o.  |  Overall Experience 
Rating:
1.0

After hours and hours on the phone with Uhaul over several days I arrive to find my Ubox was not there as promised. I am out several hundred dollars due to missing work and hiring movers.

SUNNY R.  |  Overall Experience 
Rating:
5.0

Thank you for taking care of us in a speedy and professional manner. It made our move from Alabama to Washington seemless and less stressful than other moves. Thank You Jim

james b.  |  Overall Experience 
Rating:
3.0

Our U-haul box was loaded on backwards so the door opened to the hitch side, which made it very, very difficult to unload the box.

Courtney M.  |  Overall Experience 
Rating:
1.0

I will never use Uhaul Box or ever recommend your business. This has been a complete nightmare of an experience. I was told my box would be available weeks earlier and no one notified it was delivered

juan g.  |  Overall Experience 
Rating:
1.0

Tried multiple times to reach manager to resolve issues and was told he would call us, multiple times, and he never did. Thus our issues were never resolved.

Sean H.  |  Overall Experience 
Rating:
5.0

Mike, Ben, Collin and David are excellent to work with I will definitely be back.

Caleb C.  |  Overall Experience 
Rating:
2.0

Had to come to this location since they did not have my u box available at the Lakewood location

Javier U.  |  Overall Experience 
Rating:
1.0

The POOREST CUSTOMER SERVICE from any business I've ever dealt with! Took a month of calls/emails/chat msgs CORPORATE-WIDE to finally get over $200 bogus storage charges & late fees reversed! U-SUCK

Joy C.  |  Overall Experience 
Rating:
1.0

Rochelle was the only person at the Parkland location that provided customer service that went above and beyond my expectations. Her coworkers not so much. Rochelle deserves a raise and recognition!

Annia Y.  |  Overall Experience 
Rating:
5.0

The best experience i have yet. Everyone was great

Terri J.  |  Reservation 
Rating:
4.0

They always assisted me with out hesitation

chakwan n.  |  Overall Experience 
Rating:
5.0

helpful staff had U-Box ready to unload, plenty of room

Thomas E P.  |  Overall Experience 
Rating:
1.0

This particular uhaul site needs better training in procedures, employee interaction with the public, etc. My issue was just handed to someone else. I never got calls returned. BAD customer service.

Shelly M.  |  Overall Experience 
Rating:
5.0

Staff was very helpful and equipment was in good condition.

Ron J.  |  Overall Experience 
Rating:
1.0

Every single thing about my experience was terrible! The only person in the store didn’t know anything at all about ublx’s. Dates didn’t match to my original contract. Won’t ever go back!

Jeffrey J.  |  Overall Experience 
No reviews have been submitted for this location.

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