Customer Reviews for U-Haul Moving & Storage of Parkland

4225 reviews

9601 Pacific Ave   Tacoma, WA 98444
(Corner of 96th and Pacific Ave NO ONSITE CUSTOMER PARKING)

(253) 537-1065

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(253) 537-1065

9601 Pacific Ave
Tacoma, WA 98444
(Corner of 96th and Pacific Ave NO ONSITE CUSTOMER PARKING)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Don't give people trucks on E on the red not good business

Aquanetta C. 
Rating:
5.0

Customer did not leave a comment.

Emily M. 
Rating:
5.0

Customer did not leave a comment.

EDDIE L. 
Rating:
1.0

Customer did not leave a comment.

BREON O. 
Rating:
5.0

Destiny was great very helpful and knowledgeable

Phillip W. 
Rating:
5.0

Customer did not leave a comment.

RONALD ANTHONY F. 
Rating:
5.0

Service was professional, friendly and helpful. Jennifer answered all my questions and gave good information on loading trailer. This is my preferred Uhaul location.

LONNIE LAWRENCE B. 
Rating:
5.0

Customer did not leave a comment.

Jamie B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ANDREW M. 
Rating:
2.0

Customer did not leave a comment.

John G. 
Rating:
4.0

Email me my receipt. The truck was returned on Saturday, May 8 and I still have not received my final receipt.

LEWIS S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL CARR C. 
Rating:
5.0

Keep up the good work

MARGARET N. 
Rating:
5.0

Excellent customer service. Helpful and pleasant.

Sondra B. 
Rating:
4.0

I checked in the truck with my cell phone and everything was okay. After leaving the lot the inside of the cab smelled like cigarettes really really bad. I had rolled the windows down but the smell was so stong. I wend to pick up my 12 yrs and then realized there was and ash tray in the center console that was full of cigarettes.

Joseph H. 
Rating:
4.0

Customer did not leave a comment.

Guion I. 
Rating:
3.0

Customer did not leave a comment.

DAVID MAURICE A. 
Rating:
2.0

I HATE the constant over selling of good and services when trying to reserve a simple trailer! It took me 40 minutes to drop off my trailer. And most times (not this one) I drive 30 minutes to where my reservation is, and then am told I must drive 45 minutes in the opposite direction to pick up from another location! This is awful customer service!

ERIC M. 
Rating:
5.0

Customer did not leave a comment.

Leslie K. 
Rating:
1.0

My unit was broken into. Thought only a few thousand in items were stolen when I did a quick walk thru. After moving my stuff out found that more than I originally thought was taken. Around 5 thousand dollars worth of items stolen. Was told cameras were not working that day! Haha!!! All this does not even include the items that can NEVER be replaced!!!!! Oh and OVER 5 thousand dollars in tools that I didn’t know how to account for because I’ve been buying them for over 20 years. So thank you for keeping my items safe Uhaul. I can see from your public tv in the lobby that the cameras look fine to me but for sum reason they didn’t work when all my stuff was stolen. As far as renting a truck from Uhaul that seems to be ok. Thanks for everything

ZACH S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RALPH M. 
Rating:
4.0

The service was fast and professional. I was in a hurry and the staff valued my time, and all my needs were met. I reserved online & showed up to the storage facility because the whole process was a little confusing but called and was quickly routed to main location (literally 3 blocks up the road). Vehicle return was busy & did take longer than expected waiting to check out (3 trucks in line) however once finally greeted by staff and process was quick & easy & staff was very nice!

Melissa P. 
Rating:
2.0

There was grease on the floor that got on my furniture, stained the things I put in the truck.

CHRISTOPHER G. 
Rating:
3.0

Dillon and Kayla at the 96th and pacific avenue location in I believe its either in Tacoma or Parkland, Washington. They were friendly, helpful, kind, caring, informative and they both made sure I was able to rent a truck with ease, my return was great and also they helped us get into the uhaul self storage center up the road from that location. They were just all the way around very helpful and much appreciated.

Derrell C. 
Rating:
3.0

I got charged and no one at this Uhaul location ever explained why. They took my money and when I asked why and disputed it, they ignored me. Never using again.

Keith H. 
Rating:
5.0

Nothing The customer service employee who served me was very proficient and friendly. She displayed real care snd expertise with efficiency!

Panama E. 
Rating:
5.0

Keep up the good work!

FRED V. 
Rating:
5.0

Extend your hours of returning the van and provide discount if we return the van earlier.

MALOU V. 
Rating:
4.0

Customer did not leave a comment.

Melanie T. 
Rating:
5.0

Customer did not leave a comment.

SCOTTY W. 
Rating:
3.0

Please have your apps functioning. It's very frustrating to be told to use a phone app then after 30 minutes of it not working be told to "Just take some pictures." Then upon returning the equipment "The system is down." Again...not good impressions.

CHERYL P. 
Rating:
5.0

You guys are friendly and good service

Tung H. 
Rating:
5.0

Rental pickup was EXCELLENT! The customer service agents were extremely helpful, courteous, and exceeded expectations. I was able to get a discounted rate for bringing the vehicle back to Tacoma. The amount of my move costed 30 dollars lower than anticipated. All due to the expertise and superb customer service of your agents! A 180% turn around!

EFFRAN D. 
Rating:
1.0

Horible service. Originally requested 15ft with 3 seats. We go in and pay and they told us it was only 2 seats. We leave. My wife calls the main service place and reserved an 2 seat truck and i took them home and left again to get the 2 seater. When i get there they told me that the original truck was a 3 seater. When i got everything settled, i asked if i could get a diacount for everything bein screwed up. The worker, kathy, cathy or caty not sure wish got mad and stormed off saying she wouldnt help me and had someone else help me. When i finally got to the truck and opened the door it smelt bad and no one cared about it. I hope i wont beed to rent a uhaul again.

TROY ANDREW S. 
Rating:
1.0

I was charged for a damage/missing fee with no explanation. There is no damage to the vehicle nor is anything missing. I have contacted the company and submitted for a call back ASAP. The $150 charge needs to be refunded to my card ASAP. This is unacceptable.

Krista M. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Danielle D. 
Rating:
1.0

I reserved a 9x5 open trailer 4 days before pick up..I drove almost 300 miles to move my son. When I called I was told they didnt have one available but would contact me when there was one at another location..I was told 2 times they would send me a text with the location and address..I never recieved one. So not knowing my way around I drove to 3 different uhaul places and was finally told what address to go to..it was a very frustrating experience.

KARIN D. 
Rating:
5.0

God Bless the 96th and Pac Ave. UHAUL crew! Quick and professional!

LEES'E A. 
Rating:
3.0

I had already spent an hour an a half trying to get into a truck because there were “glitches” in the truck share program. The original rental location I reserved at had no clue about anything to do with the uhaul trucks and didn't have the equipment I needed. I was on hold with uhaul customer service for a half hour and then after an hour and a half still had nothing resolved. I then had to call this location and reserve a truck on my own with no help from customer service. I wasted two hours of my day and when I finally finished with the “easy” process of returning the truck the key drop on the outside of the building was missing so I had to put the key in one of the truck share slots. It was the worst experience I have ever had with uhaul!

BRANDON O. 
Rating:
5.0

They are very friendly. Great business

bobbi G. 
Rating:
5.0

Kathleen was great hope I spelled her name right. Thank you so much for a great service u-haul!!!! Will be back

STEVEN H. 
Rating:
5.0

Excellent service quick and efficient very excellent staff

ALAN B. 
Rating:
2.0

Honestly way too expensive. I'm going to start using friends with trucks and vans rather than pay 60 bucks to move a couch

CHARLES P. 
Rating:
5.0

I made reservations on my iPad and it took little effort. Truck was ready to go for pick up. My data on my cell was slow that morning so I walked in and the girl at the desk was super helpful. The return was even easier! I will use this location again.

ANTHONY G. 
Rating:
5.0

Wonderful customer service! Answered my questions and made me feel very comfortable.

ELIZABETH A. 
Rating:
4.0

Decrease the mileage rate

TANIA S. 
Rating:
5.0

Customer did not leave a comment.

Olajuwon T. 
Rating:
5.0

Customer did not leave a comment.

DAVID L. 
Rating:
4.0

Customer did not leave a comment.

ROMAN B. 
Rating:
4.0

They need a better 24/7 drop off box. I have been to other U Hauls and they all have a good 24/7 drop off location. If they are scared someone taking they keys, they can make a small hole on the wall of the building to drop off the keys.

BENJAMIN R. 
Rating:
3.0

The trailer was horrible. Constant vibration and unsafe to be on the road.

Justin M. 
Rating:
5.0

Easy check out, quick!! Easy check in. Very quick.

JOSEPH T. 
Rating:
3.0

Customer did not leave a comment.

VICTOR S. 
Rating:
3.0

Still waiting on receipt for drop off. We originally rented for 2 days but only used it for one day. We were told an email would be sent and it's has been over 7hrs since we dropped it off. Can you please make sure we get a receipt. I believe we should also have a refund coming. Thank you!

James A. 
Rating:
3.0

Customer did not leave a comment.

jUSTO S. 
Rating:
5.0

Customer did not leave a comment.

CHARLES S. 
Rating:
4.0

Great Customer Service

COE H. 
Rating:
1.0

Ensure your employees pay attention to the notes on the account and arrive on time my ubox was late being dropped off and picked up

Damon Y. 
Rating:
5.0

The truck I rented was not very clean. The seats were stained and it smelled like cigarettes. My husband and I both don't smoke so it was very offensive. Do whatever you gotta do I suppose.

TRACY S. 
Rating:
5.0

Love it here.. fast and friendly

BONNIE N. 
Rating:
4.0

Customer did not leave a comment.

ERIK S. 
Rating:
5.0

Customer did not leave a comment.

SCOTT K. 
Rating:
5.0

Customer did not leave a comment.

Gabriela V. 
Rating:
5.0

Customer did not leave a comment.

MARIA M. 
Rating:
5.0

Customer did not leave a comment.

CLINTON H. 
Rating:
2.0

Was told to return truck at 6 pm the next day. Was not notified that return key was ripped off the wall. Was also not notified that I had the return the key the following day so 13 hours after it was supposed to be returned . Two employees were walking out the time I showed up the Attitude I got was less than happy... they told me the original person I checked out with told me wrong information and to wait to turn keys in at 7am Monday morning... I get it's a job but it seems like no pride was shown in either employees job!

BRANDON RAY L. 
Rating:
4.0

Customer did not leave a comment.

DARCY LYNN H. 
Rating:
5.0

Efficient, effective, and courteous. Would definitely recommend this location and staff. Thank you for making it super easy and quick!!

SEAN JERMAINE C. 
Rating:
4.0

Bluetooth radios... lol

AARON H. 
Rating:
4.0

The employee's were Courteous and helpful, friendly, and most important very Professional in their JOB.. KEEP UP THE GOOD WORK..

MANUEL L. 
Rating:
3.0

Customer did not leave a comment.

BARBARA M. 
Rating:
4.0

This uhaul needs more parking, otherwise, great job!

RONNIE E. 
Rating:
5.0

it was not a busy day and I was in and out in a very short time. the staff was friendly and personable.

Clayton P. 
Rating:
5.0

Everything is fine .

SHARON W. 
Rating:
5.0

It was reasonably priced and the staff was very helpful, thank you all for what you do. No recommendations on changing procedures.

LESLEY M. 
Rating:
1.0

I paid for a utility dolly that was not in the truck. I was told when I finished checkout the total was 101.00, and received a bill for 143.65. The mirror on the truck I rented would not adjust to view the road. It would only adjust to to close to the truck or not seeing the next lane.

JUDI CAROL P. 
Rating:
5.0

I was not happy with the movers that were recommended however.

Chelsea C. 
Rating:
1.0

Wouldn't recommend This Tacoma location

DOMINIQUE T. 
Rating:
5.0

I spoke and interacted with 4 employees and all of them were courteous respectful, helpful and thorough.

CRAIG KIYOSHI K. 
Rating:
3.0

Rented utility trailer, no option for partial day rental after 24hrs, e.g. 2.5 days., had to pay for 3. Website wasn't clear, asked upon pickup. There was some confusion with agent about this until supervisor clarified. When I turned the trailer in the attendant mentioned I turned on time, to which I said I had another 17 hours on my 3 days. She said there was a difference between scheduled and paid turn in times, which is ridiculous if true. Will be looking at other options for future utility rentals such as Home Depot.

WESLEY ADAM S. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
4.0

I was lucky because that day it was very busy but they had the trailer I needed.

Rodolfo H. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
4.0

I paid and reserved a furniture dolly. This location did not have a furniture dolly and I was still charged!

ERIC S. 
Rating:
5.0

Customer did not leave a comment.

ROGER H. 
Rating:
5.0

Uploading my WDL before getting to location saved a bunch of time. Then the walk around self inspection...a breeze as well as the self check in upon return. The customer service was awesome. Thanks yall.

AMANDA C. 
Rating:
5.0

Customer did not leave a comment.

NICK B. 
Rating:
5.0

Customer did not leave a comment.

GABRIEL N. 
Rating:
5.0

Well....as for now, you're good.

KENNETH N. 
Rating:
5.0

Customer did not leave a comment.

Typhoon H. 
Rating:
5.0

Customer did not leave a comment.

GIGINA G. 
Rating:
5.0

Uhaul as a Company sucks balls. I'll Never rent from you Assholes again. Eat a bag of dicks. Fuck off. That said said the People of Parkland Uhaul are good.. the rest of you fucks have brain damage.

Mark M. 
Rating:
3.0

Customer did not leave a comment.

ROY M. 
Rating:
5.0

Customer did not leave a comment.

ROSEMARIE P. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER K. 
Rating:
1.0

Back up your original price and order thats been paid for... Adding on additional costs that are ridiculously incorrect yet you dont respond to my dispute, and your taking money out of my account on a contract you have made and i have mot signed for your permission. I would like an explanation of why the original price quote was changed completely at checkout. Nope all bad!!!! U-Haul will never get my business again and I should have listened to the 3 people who said dont use thwm they will rip you off... I said no ive used them alot never have had one problem. Well now I do and im mad i didn't take my friends advice because obviously you guys don't care about customer service at all, you just do what you please without any explanations to the customer.

JENNIFER LEIGH M. 
Rating:
3.0

Be more prepared. My truck was not on-site, and it had 1/16 a tank of gas.

ANGELA O. 
Rating:
5.0

Always helpful and friendly

MICHAEL CARR C. 
Rating:
4.0

A very kind lady attended me and informed me all I wanted to know. Friendly staff.

JOHN CHIIRA G. 
Rating:
4.0

Great service

michael R. 
Rating:
5.0

Everything was nice . Great customer sevice.

LANOIR B. 
Rating:
5.0

Customer did not leave a comment.

THEODORE W.  |  Overall Experience 
Rating:
4.0

The directions to get into the door where the storage rooms are could of more direct. I had to slide my access card in one door and into another door. If is was not for another employee who was on a break I would been confused how to get into the building.

jenifer j.  |  First Impressions 
Rating:
5.0

A great place and nice people work there.

FuA A.  |  Overall Experience 
Rating:
5.0

I had no idea uhaul had storage. Moving across state, this was a huge help.

Anna E.  |  First Impressions 
Rating:
3.0

The staff wasn't terrible, but also wasn't super helpful resulting in my average rating. I asked for $5,000 worth of insurance coverage and they only gave me $1,000, so I'm mainly upset that I didn't get what I requested. Apart from that, the GM was very friendly and you could tell that he really cared about his business through the way he interacted with both his subordinates and the customers.

Aleeah j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hugo C.  |  Overall Experience 
Rating:
4.0

It very hard to get a hold of someone. I haven't been able to get in my storage unit. For almost a week not the waiting time is longer than stated. I want to know why my access was denied. I even sent an email.and no one has responded

Terri J.  |  Overall Experience 
Rating:
3.0

I wish I could give this more stars, but every single time we ever talked to a U-Haul employee we had negative experiences. They clearly do not hire people that are friendly. It’s especially bad as this was my first experience using their storage facility. It was very confusing at the beginning how we were allowed to enter and exit the building. Every time we asked for help they were unfriendly and somewhat unhelpful. They spoke to us like we should already know exactly what we are supposed to do. I had a huge sense of relief whenever we stopped using the storage facility yesterday. The facility itself seemed maintained well enough. I felt the price was fair. I just don’t recommend this company due to the horrible customer service.

Jacqueline S.  |  Overall Experience 
Rating:
5.0

Awesom staff! Very helpful

Gloria H.  |  First Impressions 
Rating:
4.0

Prices are kinda high for what you get.

THEODORE W.  |  First Impressions 
Rating:
1.0

Your call center are not trained well. I was promised twice a 24 hour access storage unit and jumped through hoops to arrange everything just to be told that it was NOT 24 hrs when I got to the location. Ended up having to keep the truck I rented a whole 2nd day when I shouldnt have.

Megan d.  |  First Impressions 
Rating:
5.0

I was a customer for about 5 years and in that time these guys have ALWAYS gone out of their way to make things easier/better/faster for me. It will be my first call if I ever need another unit/truck.

William P.  |  Overall Experience 
Rating:
5.0

They were very easy to work with and accommodating.

Bill Q.  |  First Impressions 
Rating:
5.0

I've been using Uhaul Sorage to rent equipment & storage over the past 20 years on a continual. I've always used the Spanaway Uhaul & loved their service. Same GM here now exceeded expectations!

kimberly b.  |  Overall Experience 
Rating:
5.0

Good customer service

Pablo C.  |  First Impressions 
Rating:
5.0

David was very kind and helpful!

Kayleigh C.  |  Overall Experience 
Rating:
5.0

I rented for 1 year. When I removed my belongings it was as if I had just rented the unit. No dust or damages. Excellent facility and staff!

Scott N.  |  Overall Experience 
Rating:
1.0

I have not been able to get into my rental unit & it took 2 hours to get a truck & storage unit rented. I go to the storage unit two days after I paid for it & there is a lock on it. 😡

Marsha C.  |  Overall Experience 
Rating:
5.0

Communicating from Hawaii to book a storage unit in Washington State made it very stress-free and simple. When their college semester was over and they had to store their belongings for the summer.

Kelly R.  |  First Impressions 
Rating:
5.0

The staff Jason and David were excellent. Does seem like the store needs more help though!

Trista W.  |  Overall Experience 
Rating:
5.0

Employees were well-trained, knowledgable, and extremely fast in signup and checkout.

Donald H.  |  Overall Experience 
Rating:
5.0

Michael keeps a great crew working hard friendly and very courteous to customers. I was with this location for almost 4 years. We had some issues that were corrected out before I could complain. 💖

KAYCE B.  |  Overall Experience 
Rating:
5.0

Great service, all the staff were friendly and really helpful

felicia o.  |  Overall Experience 
Rating:
1.0

After hours and hours on the phone with Uhaul over several days I arrive to find my Ubox was not there as promised. I am out several hundred dollars due to missing work and hiring movers.

SUNNY R.  |  Overall Experience 
Rating:
5.0

Thank you for taking care of us in a speedy and professional manner. It made our move from Alabama to Washington seemless and less stressful than other moves. Thank You Jim

james b.  |  Overall Experience 
Rating:
3.0

Our U-haul box was loaded on backwards so the door opened to the hitch side, which made it very, very difficult to unload the box.

Courtney M.  |  Overall Experience 
Rating:
1.0

I will never use Uhaul Box or ever recommend your business. This has been a complete nightmare of an experience. I was told my box would be available weeks earlier and no one notified it was delivered

juan g.  |  Overall Experience 
Rating:
1.0

Tried multiple times to reach manager to resolve issues and was told he would call us, multiple times, and he never did. Thus our issues were never resolved.

Sean H.  |  Overall Experience 
Rating:
5.0

Mike, Ben, Collin and David are excellent to work with I will definitely be back.

Caleb C.  |  Overall Experience 
Rating:
2.0

Had to come to this location since they did not have my u box available at the Lakewood location

Javier U.  |  Overall Experience 
Rating:
1.0

The POOREST CUSTOMER SERVICE from any business I've ever dealt with! Took a month of calls/emails/chat msgs CORPORATE-WIDE to finally get over $200 bogus storage charges & late fees reversed! U-SUCK

Joy C.  |  Overall Experience 
Rating:
1.0

Rochelle was the only person at the Parkland location that provided customer service that went above and beyond my expectations. Her coworkers not so much. Rochelle deserves a raise and recognition!

Annia Y.  |  Overall Experience 
Rating:
5.0

The best experience i have yet. Everyone was great

Terri J.  |  Reservation 
Rating:
4.0

They always assisted me with out hesitation

chakwan n.  |  Overall Experience 
Rating:
5.0

helpful staff had U-Box ready to unload, plenty of room

Thomas E P.  |  Overall Experience 
Rating:
1.0

This particular uhaul site needs better training in procedures, employee interaction with the public, etc. My issue was just handed to someone else. I never got calls returned. BAD customer service.

Shelly M.  |  Overall Experience 
Rating:
5.0

Staff was very helpful and equipment was in good condition.

Ron J.  |  Overall Experience 
Rating:
1.0

Every single thing about my experience was terrible! The only person in the store didn’t know anything at all about ublx’s. Dates didn’t match to my original contract. Won’t ever go back!

Jeffrey J.  |  Overall Experience 
No reviews have been submitted for this location.

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