Customer Reviews for U-Haul Moving & Storage of East Paterson

Rating:

5.0

Excellent service thanks

Rating:

5.0

Excelente servicio

Rating:

2.0

First of all, the person who assisted me provided very poor customer service; upon arrival, we had to wait over 10 minutes to be attended to, despite the fact that the premises were empty. Secondly, the information I was provided regarding when, where, and how to return the vehicle was completely incomplete. This resulted in me returning the rental vehicle late, for which I was charged for an additional day—in addition to all the extra fees that are doubled in the event of late returns. It was not a very pleasant first experience; from the moment I made the payment and was handed the keys and instructions, I was left completely to fend for myself. When I went to return the vehicle, I spent about 15 minutes searching for the necessary information on the internet myself, as not a single employee was able to tell me how to proceed. A truly terrible experience in terms of customer service; honestly, a 2/10.

Rating:

5.0

Muy limpio el truck, personal muy exelente, Truck muy bueno, gracias por el cervicio...

Rating:

5.0

Good

Rating:

1.0

Title: Absolute Nightmare – Terrible Customer Service Reserved a 15' truck online, but the experience was a disaster from start to finish. After being redirected to a second location, I was told my truck wasn't there. I spent nearly an hour on the phone with a rude dispatch agent who yelled at me and hung up after "suddenly" finding the truck. When I finally got the keys, the staff was unprofessional and yelling. The truck was left wide open in a downpour, leaving the cargo area soaked and slippery. To top it off, it was handed over with only 1/4 tank of gas, triggering the low fuel light as soon as I pulled out. Save yourself the headache and go elsewhere.

Rating:

4.0

The only thing: the driver seat was a bit ladied, but everything was very good.

Rating:

5.0

Todo perfecto

Rating:

5.0

Good condition

Rating:

5.0

This location was great. The rental went smoothly. The trailer worked perfectly. My only complaint is that on the day of pickup, the reservation said to go to a different U-Haul location. When I got there, they said that they didn’t have the trailer and would look for another location. I was then asked to go to the second location. That part was poor. But everyone was nice and helpful.

Rating:

1.0

Not good

Rating:

3.0

Fresh paint on the entry line of the box stained my stuff !

Rating:

3.0

Just wish there weren’t so many fees for extending a rental a few hours. Also the worker when I picked up the truck did not explain how to use it at all and I had to ask. Gas was very low and was not enough for the trip.

Rating:

5.0

Professional

Rating:

1.0

Not only was i unable to do after hour pick up...they charged me for three days when I only had the truck two...and free extension. They tried to charge me over a hundred...asked for a manager to call me multiple times and still haven't heard from.anyone

Rating:

1.0

Customer service suck. The young lady had about five ppl waiting to reserve a truck meanwhile she outside cleaning a truck! To top it off my uhual truck the brakes were bad, the key kept getting stuck 🤦🏿‍♀️ in the ignition. It was overwhelming and overall not interested in that location ever again.

Rating:

2.0

Upon returning the trailer - there was no one available to remove it from my truck despite being told they will be there to assist. As a result I injured my hand trying to return the trailer to the parking spot and was left to lift the entire weight of the trailer myself. Staff was rude and unhelpful (aside for the gentleman who helped me with the pick up.)

Rating:

5.0

Bien

Rating:

1.0

Rente un dia y me cobraron 2 por negligencia del local, hice el dropoff y entregue las llaves y no cancelaron el servicio, lo hicieron al dia siguiente y me cobraron otro dia. El servicio al cliente solo da excusas y no resuelven.

Rating:

2.0

Coordinate logistics for my original location pick up. Will never use U-Haul again. Penske is in my future :)

Rating:

1.0

Theres this lady that works in the afternoon. That made a charge without me being aware. Recommed but be aware.

Rating:

1.0

the truck we were given could not be unlocked from the drivers side so we needed to unlock the passenger door and reach across to unlock. the steering / alignment as off and pulled to the right. I raised the issues to the attendant and he agreed to refund half the cost, he told me i should have returned the truck. I am a hocye coach and very busy during the wekeend, my assistant coach drove it the first day so i wasnt aware of just how dangerous the vehicle was

Rating:

5.0

Everything was good

Rating:

5.0

Todo muy bien me encanta lo servicio de uhaul

Rating:

5.0

Exelente

Rating:

5.0

Good people

Rating:

5.0

The associate present at the time was alone yet was very attentive and professional. Helped me a ton! Shout to out Julio (I believe this was his name).

Rating:

1.0

The most disastrous experience of my life, I would never recommend using this company They charged me twice and I only used the charge for 2 hours and I didn't spend more than 10 dollars on gas and they charged me $168 in total No, very bad experience

Rating:

2.0

The vehicle was clean; however is was very old and and had issues with rear diver tires.

Rating:

5.0

El servicio fue bien

Rating:

2.0

El vehículo no estaba marcado bien el combustible oh el personal está poniendo los que ellos quieren

Rating:

5.0

Todo bien

Rating:

5.0

Good service

Rating:

5.0

excelente

Rating:

5.0

People very knowledgeable and polite.

Rating:

5.0

The staff who attended me is very attentive and helpful, willing to solve any doubts about the pick up and drop of the car, everything was very clear and fast

Rating:

1.0

Rented a 6by 12 trailer when I picked it up whole thing had snow in it. When I got to the move I shoveled it out to find out the whole bottom was covered in oil that got on everything I moved.

Rating:

4.0

Notify the costumer before they leave if more charges are gonna occur

Rating:

5.0

Great service…

Rating:

5.0

Everything was good. Everything was very taken care of.

Rating:

5.0

Nothing everything was good

Rating:

5.0

Muy bien Servicio el muchacho de la recepción muy educado y buena persona .

Rating:

5.0

The lady that offered me the moving services was very kind and did an amazing job getting me situated.

Rating:

1.0

I was charged twice I received it through the app and got charged at the place saying they don’t see the payment go through every time I do U-Haul it’s always some bull shit

Rating:

3.0

Truck was snow covered. Probably rare in NJ, but coating it would have been helpful.

Rating:

5.0

Good service, friendly employees.

Rating:

3.0

The young lady was not friendly especially upon my returning of the vehicle as I brought it back early saving some money but she stated it was the original agreement but that was incorrect as I received my receipt just needs to be more accurate Pleasant

Rating:

5.0

I don’t have any negative feedback. The employees were quick and efficient. I am completely satisfied with my experience.

Rating:

5.0

La atención al cliente en persona podria ser mejor gracias 🙏💯

Rating:

4.0

The gentleman at the counter was extremely helpful got me out of quickly Great customer service Thanks Tim

Rating:

5.0

Me encantó el servicio

Rating:

5.0

Todo bien

Rating:

4.0

Equipment (open motorcycle trailers) needs to be upgraded......

Rating:

5.0

Mantener todo esta es una buena idea para continuar el buen servicio

Rating:

5.0

Everything it is nice , perfect

Rating:

5.0

Excellent service, highly recommended

Rating:

1.0

I was charged 372.46 for miles that I didn’t use I only went from market st in Paterson to north 5th then Belmont Ave did 2 trip's on Belmont and then took the rental back to market street they said I went 157 miles

Rating:

1.0

Lower prices and stop over charging

Rating:

5.0

Nothing you guys are the best

Rating:

5.0

Keep the good work

Rating:

2.0

No hay personal para despachar rápido aunque hice la reserva por teléfono

Rating:

5.0

My Storage room in Paterson was just what I needed. Employees are always nice and there for you. if you have a need for storage in Pattison consider market Street well kept

Rating:

5.0

Storage was a perfect size for temporary, but had to move up to a bigger storage space. Thanks you

Rating:

5.0

Service was excellent and fast. Was in and out in 30 mins or less.

Rating:

5.0

Excellent job.

Rating:

5.0

The customer service was above average. David was helpful and he made sure I got the service that was needed. He explained all the details and there was no hidden cost. Thank you David and Asia...

Rating:

5.0

I love the services

Rating:

5.0

Great Customer Service

Rating:

5.0

Very respectful staff and understanding and helpful