Customer Reviews for U-Haul Moving & Storage of Patrick Street

702 reviews

1701 W 4th Ave   Charleston, WV 25312

(304) 346-1360

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(304) 346-1360

1701 W 4th Ave
Charleston, WV 25312

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very friendly and helpful

JeanMarie H. 
Rating:
2.0

Said they Didn't have the truck I reserved but there was 4 sitting on the lot

Kevin K. 
Rating:
5.0

Counter personnel were very helpful...was easy access and load in

Susan C.  |  Online Move In 
Rating:
5.0

Friendly staff. Easy process.

Victoria D.  |  Online Move In 
Rating:
1.0

After paying a $900 bill I was told I had to remove my belongings within a week now I'm being charged $70 to clean out a storage unit plus another month service when it wasn't even in there I will never recommend this place

andrea r.  |  Overall Experience 
Rating:
2.0

I was asked to get gas I should not have been liable for and the person was not helpful in resolving the situation.

Kurt B. 
Rating:
5.0

It was perfect.

jennifer d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christine P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sandra S. 
Rating:
4.0

Customer did not leave a comment.

nena h.  |  Overall Experience 
Rating:
4.0

Don't seem to have many employees working inside..always have to stand in line and wait a little while before being waited on.

TERRI N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

Derrick G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Excellent check in staff

Sissonville Food L. 
Rating:
5.0

Customer did not leave a comment.

Darren P. 
Rating:
4.0

The truck I rented needed new windshield wiper blades. It dud rain and the poor quality kind of obstructed my view while driving.

Shanna L. 
Rating:
5.0

Customer did not leave a comment.

Katherine H. 
Rating:
5.0

Customer parking at this location is confusing. There needs to be better signage about where you're supposed to park.

Marvin T. 
Rating:
5.0

Customer did not leave a comment.

barbara J. 
Rating:
1.0

Customer did not leave a comment.

Tim G. 
Rating:
5.0

Customer did not leave a comment.

Michael S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Timothy W. 
Rating:
5.0

I appreciate seeing the owner behind the counter helping customers. My only critique would be parking is limited near the main entrance and equipment drop off area.

Bradlee W. 
Rating:
5.0

No issues, and very helpful

Marek O. 
Rating:
5.0

Customer did not leave a comment.

Ashley T.  |  First Impressions 
Rating:
4.0

Be able to talk to someone at the location where you pick up your truck.

Sylvia C. 
Rating:
2.0

Very disappointed. I rented a 20-foot truck for 9 a.m. last Sunday. You didn't have one at the location I preferred so I had to go to another location and they said it wouldn't be available until 11. Still didn't have one at 11, so had to go back to the first location and only got a 15-foot truck and not until after 1 p.m.

Elizabeth M. 
Rating:
5.0

The staff were awesome

kimberely m.  |  Overall Experience 
Rating:
3.0

Folks during check in when returning rental could be nicer. Didn't explain several issues

michael B. 
Rating:
5.0

Cleanliness of trucks and well maintained is important… Trucks with cigarette residue and filth is a turn-off… Can't touch the steering wheel without getting the creeps… Keep that in mind for the next customers…. Everyone is NOT a filthy smoker….

Johnny B. 
Rating:
5.0

Customer did not leave a comment.

michael D. 
Rating:
5.0

Customer did not leave a comment.

ricky W. 
Rating:
5.0

This is a Great Location. I have used them several times. They are very nice, friendly, they work hard and are very efficient. Keep up the good job guys!

Nancy R. 
Rating:
5.0

Very quick and convenient.

Mike S. 
Rating:
1.0

The employee Stan was very rude to me because I kept the truck an extra day he call me on the phone chastised me for keeping the truck then hung up on me when I tried to explain . He was rude to me when I dropped the truck off . BE ADVISED EVEN IF YOU DO THE SAFE MOVE PLUS AN EXTRA DAYS ARE 2850 IF YOU ARE LATE THEY WILL CHARGE YOU $40 PER DAY AND NO MATTER WHAT THE WEBSITE SAYS....and also I was charged a lot of mileage because Uhaul did not assign me the drop off point that I REQUESTED ON MY RESERVATION or should have had which was 20 miles closer to my residence they only gave me 138 MI for 158 mi trip so I had to pay extra $78 not happy at all about that. BE CAREFUL THE MILEAGE THEY ASSIGN YOU IS FROM CITY LIMIT TO CITY LIMIT THEY DO NOT TAKE INTO CONSIDERATION HOW FAR YOU LIVE OUTSIDE THE CITY LIMITS AND THEY WILL NOT ASSIGN YOUR DROP OFF POINT THAT IS CLOSE TO YOUR HOME

Harry K. 
Rating:
5.0

Very nice staff

MELINDA F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kristina H.  |  Overall Experience 
Rating:
4.0

I had reserved a large storage unit via online. There was no indication online that I had NO GUARANTEE to actually get a unit. I found this out when I showed up to move in. Fortunately the GM at the location hooked me up with two smaller units at the same price. Uhaul needs have better clarification concerning online reservations.

Richard I.  |  First Impressions 
Rating:
5.0

Staff was very friendly and helpful

Nancy G. 
Rating:
5.0

The trucked leaked and got my boxes wet, nothing damaged but if it would have been a bed or couch it would have been destroyed.

teresa W. 
Rating:
5.0

Windshield wipers need replaced and front driver side on upper corner of cargo area of truck had small leak which allowed some water to get into cargo area

Lillian G. 
Rating:
5.0

Customer did not leave a comment.

Grant S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEVIN W. 
Rating:
5.0

Customer did not leave a comment.

Spring D. 
Rating:
5.0

My experience went flawless. Trailer was in excellent condition, pulled perfectly. Staff was friendly and courteous.

Timothy W. 
Rating:
5.0

Customer did not leave a comment.

Gary R. 
Rating:
5.0

Customer service was great.

Adam K. 
Rating:
5.0

Customer did not leave a comment.

Sandra H. 
Rating:
5.0

Customer did not leave a comment.

Natausha B. 
Rating:
5.0

Customer did not leave a comment.

Carla B. 
Rating:
4.0

Customer did not leave a comment.

Terri M. 
Rating:
4.0

Still haven't received a receipt

Frank W. 
Rating:
4.0

Customer did not leave a comment.

Christopher L. 
Rating:
4.0

Customer did not leave a comment.

Christopher L. 
Rating:
5.0

Great guys, no complaints as all. will be back Thank you do much.i am a man of color and was shown great respect.

john H. 
Rating:
5.0

Customer did not leave a comment.

Andrea G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandra S. 
Rating:
4.0

Customer did not leave a comment.

john W. 
Rating:
3.0

I was charged for gas even though I brought the pickup back only after an hour and half of use and with more fuel in it than when I left and representative at desk was smart ass and the girl outside when I brought the truck back was snobbish for no reason ,and I was told I couldn't rent another vehicle or trailer from them after this without a major credit card which is bullshit not everyone wants a credit card but anyhow I've always kept the vehicles clean and in same shape as when I took it off the lot no accidents or anything and there's no reason for them to act like they do so I'll probably buy my own trailer and use it now on and piss on renting from here !!

Jason K. 
Rating:
5.0

Keep up your great work! Great manager!

Curt and Dee B. 
Rating:
4.0

My pickup dealer assured me Patrick Storage was open until 10 pm. Arrived at 8 pm They were closed. No one explained the app check in. Didn't know it existed.

Jon C. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
4.0

Customer did not leave a comment.

kayla H. 
Rating:
1.0

The customer service rep at the counter was RUDE. When I went into the location and showed him my reservation he got pissed and slammed the keyboard on the desk…. He stated “I don't even know why it let you reserve this, that truck is rented out at Noon, and I don't have another truck, they need to do away with this dot com shit, and people need to come in to reserve a truck. I have NEVER been in line at this location for less than 1 hour, they all like to talk to much about their lives and other random things and not help anyone. This is about the 15th truck I've rented this year. I would rather drive to St. Albans and I live RIGHT beside of this location.

Brandon S. 
Rating:
5.0

Customer did not leave a comment.

Michael H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeannie K.  |  First Impressions 
Rating:
5.0

Make sure the UHaul you rent out is 100% …the 17' Uhaul I received, lights started coming on in the dashboard-then the transmission went out. We had to unload all of our items onto my sons little FORD truck & it took several trips to unload the Uhaul. It was late at night when the Uhaul broke down-I had to work the next day. Unacceptable. The Manager did not charge me, after I called him & explained what happened. He was going to

Douglas J. 
Rating:
4.0

I only turned a truck in. The new check-in was very efficient. It made everything quick and efficient.

SANDRA R. 
Rating:
5.0

Customer did not leave a comment.

Timothy M.  |  Overall Experience 
Rating:
3.0

They wouldn't help me in terms of getting my money back because I hired movers THROUGH U-HAUL that I thought weren't gonna show. U-Haul said they couldn't do anything about it. I mean, you guys contract through them & hire them, correct? So why are you unable to refund me? It doesn't make any sense to me. The alignment was also messed up in the truck & it didn't drive well at all. Other than that, the truck was in good condition, but, I probably won't go through U-Haul again honestly.

Virginia W. 
Rating:
5.0

Customer did not leave a comment.

Crystal H. 
Rating:
4.0

Customer did not leave a comment.

theresa T. 
Rating:
5.0

Awesome best experience so far

Barry D.  |  Online Move In 
Rating:
4.0

Very friendly and knowledgeable staff.

duane M. 
Rating:
5.0

I've ever had any problems with u-haul self storage and it's convenient for me as well. Thank you for the good hard work that the staff has done. Thank you again Layton family..

Tashia L.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Lisa H. 
Rating:
5.0

Staff display pride in the new facility.

rebecca p.  |  First Impressions 
Rating:
5.0

Very easy to rent here. Friendly crew .

Donna H. 
Rating:
5.0

Outstanding service personnel.

Curtis B. 
Rating:
5.0

Customer did not leave a comment.

Andrew H. 
Rating:
5.0

Customer did not leave a comment.

Latashae I.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dorothy S. 
Rating:
5.0

Nothing. Everyone was professional and efficient. Very friendly staff.

Terri M. 
Rating:
5.0

Customer did not leave a comment.

Craig C.  |  Overall Experience 
Rating:
2.0

I paid the bill for 6 months from my Amex. My employee quit and we put his tools and test equipment in storage. The attendant would not allow my new employee in the gate after driving 6 hrs . That is just ridiculous

Charles A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dawn R. 
Rating:
5.0

No improvements needed.

SHARON P. 
Rating:
5.0

They have an emplyee named JOEY whom checked us into this unit when we started using this storage almost. year ago now and he's still to this day always helpful and polite always with a smile on his face !!

kristen k.  |  Overall Experience 
Rating:
5.0

Friendly and very helpful

Sandra K. 
Rating:
4.0

Customer did not leave a comment.

Donald C. 
Rating:
5.0

nice new facilities with easy in and out

Betty G.  |  Overall Experience 
Rating:
4.0

Upon returning the vehicle to uhual, the uhual link for after hours return (but before the 24 hour rental period was up), did not allow me to submit pictures of the vehicle including a picture of the gas guage. The amount of gas in the vehilce was the same as the amount in my picture upon return. As a result, I was charged an extra $30.

Thomas W. 
Rating:
5.0

Customer did not leave a comment.

Larry K. 
Rating:
5.0

Customer did not leave a comment.

Edward H. 
Rating:
4.0

Figure out check in after hours easier with I phones.

Kenneth B. 
Rating:
3.0

When we checked in, the desk worker wasn't interested. He just handed us the keys, had us go get the utility dolly and find the truck for ourselves.

Charles B. 
Rating:
5.0

Excellent

Keith B. 
Rating:
5.0

Customer did not leave a comment.

Rose S. 
Rating:
5.0

Customer did not leave a comment.

teresa s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Grant S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DABNEY SHOWALTER J.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Hopewell Communi S. 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
2.0

I reserved a small truck and was given the 26' truck because that was the only one they have. They confirm my reservation the day before and didn't mention that

Feras T. 
Rating:
5.0

Great

Michael L. 
Rating:
5.0

Looks like a well-maintained storage facility -- having a place to pull into for unloading is an excellent advantage.

Doris D.  |  First Impressions 
Rating:
3.0

The one guy that work was rude

josh s.  |  First Impressions 
Rating:
5.0

There were no dollys even though o reserved one

Brandy D. 
Rating:
3.0

The ppl at the desk with one exception need a personality. The cleAning lady is exceptionally friendly. Why are the prices so different from St. Albans? There needs to be more discounts…. Or any discounts!!!

DOROTHY P.  |  First Impressions 
Rating:
4.0

Unfortuately i still do not have my final receipt that they promised to send me since they were slammed when i arrived.

John S. 
Rating:
1.0

Customer did not leave a comment.

Leonard M. 
Rating:
4.0

Customer did not leave a comment.

Bruce F. 
Rating:
1.0

My reservation wasn't guaranteed and I waited for 1.5 hours to get a truck rented.

Rajesh B. 
Rating:
5.0

Customer did not leave a comment.

Fred P. 
Rating:
1.0

Very rude customer service. Employees complaining about other employees. Clerk who helped me was condescending and made it clear to all he felt he was overworked.

Alex P. 
Rating:
5.0

Customer did not leave a comment.

Maxine P.  |  First Impressions 
Rating:
4.0

Nice facility, great location. If you had this same facility at your old location in North Charleston, I never would have used it. I did think I would be getting a refund though. I paid my 7/24 payment and closed out on the 29th.

Carol B.  |  Overall Experience 
Rating:
5.0

Great service

Mike L. 
Rating:
5.0

Nothing.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

marvin w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gerria E. 
Rating:
5.0

Customer did not leave a comment.

Elaine S. 
Rating:
4.0

Customer did not leave a comment.

Sibley M. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
4.0

Customer service seemed a bit lacking, but general overall service met my expectations. I may be inclined to go Enterprise Truck rental next time.

Glen M. 
Rating:
5.0

Good experience & great folks to work with.

TOM TITUS F. 
Rating:
5.0

Customer did not leave a comment.

Crystal/Steven S.  |  Overall Experience 
Rating:
5.0

Need to work on customer service..,.

Carol H. 
Rating:
5.0

Customer did not leave a comment.

Edward Lorn M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian H. 
Rating:
5.0

Customer did not leave a comment.

Sarah S. 
Rating:
4.0

Customer did not leave a comment.

Douglas K. 
Rating:
5.0

Customer did not leave a comment.

Kristina H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Clark S. 
Rating:
5.0

Customer did not leave a comment.

Jobett B. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Excellent service and equipment!

K. Elise W. 
Rating:
5.0

Excellent experience. I wish I had gotten the name of the woman who helped me!

Karen W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

vikki G. 
Rating:
5.0

Customer did not leave a comment.

anita c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michael b h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Justin F.  |  Online Move In 
Rating:
5.0

Joey was great he did a walkthrough of the building and explained everything and even showed me to my unit.

Ashley M.  |  Online Move In 
Rating:
5.0

Guy who checked me in was super helpful

Mike L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roberto S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Thomas W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Myra M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ebanie c.  |  First Impressions 
Rating:
5.0

U haul people were great. The affordable people were a little inexperienced

James D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Craig C.  |  First Impressions 
Rating:
5.0

You have an awesome staff! Everyone is so nice and helpful!

Darian D.  |  Overall Experience 
Rating:
5.0

The customer service I received was really great and polite. I would highly recommend this location for both equipment rental and storage.

Megan B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Candace H.  |  Online Move In 
Rating:
1.0

Door broke and then licked for construction. Mice in my unit. Do not answer phone most of the time.

Betty E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Austin S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cindy I.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

leila a.  |  Overall Experience 
Rating:
5.0

Stanton was very very helpful and friendly. Facilities are great place is clean and has high tech security

Moustafa H.  |  First Impressions 
Rating:
5.0

Much safer and cool inside storage. Extra security to check in/out before using your own lock to access your unit. Plus insurance is a no brainer to use this new Uhaul for your storage needs.

Jamie Joe F.  |  Overall Experience 
Rating:
5.0

Bathroom was broken for the last 2 weeks

margaret b.  |  First Impressions 
Rating:
5.0

They were very helpful

LAURA P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Robert W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robin S.  |  Overall Experience 
Rating:
5.0

This facility was fantastic. I did have a problem with a requirement of 3 phone numbers to rent a storage unit. What if someone doesnt have 3 phone numbers, I guess they are just out of luck, huh. And the facility in Charleston SC, was aweful. I felt like I was bothering the people that worked there. And when it comes to setting up the tow, I was told if they help me set it up, it would be a $20 fee. That was not mentioned at the counter and I didn't see that anywhere before or after I made the reservation or the invoice. and not being able to check in the tow separate from the truck, when I didnt need the tow after I arrived at this facility, was another thing that left a sour taste in my mouth. Oh, and when I paid for the reservation for the truck and tow, being a veteran, I later found out that UHaul offers a discount, but that wasn't mentioned at the Charleston SC office, either.

CHRISTOPHER R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

RONNIE M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lori D.  |  Online Move In 
Rating:
5.0

I wish I knew the young man's name who helped me, excellent guide and very knowledgeable, I don't think he left anything out.

Madonna Maria G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jasmynn A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James S.  |  First Impressions 
Rating:
5.0

Need more units

Dana C.  |  First Impressions 
Rating:
5.0

The staff could not be more helpful. We love the facility, this is our second time using it. Truly 5 stars. you cannot do better outside of storing your stuff in a bank.

Elton H.  |  First Impressions 
Rating:
5.0

Trenton was fantastic! He went above and beyond to make sure my move in process was smooth and without complication. There was another young woman who assisted me, she is from Florida but I cannot recall her name. She was delightful as well. These two make a great team and are assets to the company.

Darian D.  |  First Impressions 
Rating:
5.0

Very friendly and helpful crew. Thank you

Fermin G.  |  Overall Experience 
Rating:
5.0

The staff was very friendly and helpful. If I need to store anything in the future, I will definitely use this facility.

Susan R H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alicia W.  |  Online Move In 
Rating:
3.0

Had roaches 🪳 crawling around.

SHONNA SHANAE S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROYDON J.  |  First Impressions 
Rating:
4.0

So far so good. All is as promised!

Chad E.  |  First Impressions 
Rating:
5.0

Clean facility. Helpful employees.

hannah l.  |  First Impressions 
Rating:
5.0

Great facility, friendly and helpful staff, overall a very good experience! I was the first renter at this facility, even before all of their computers were online. Staff went out of their way to be helpful.

David K.  |  Overall Experience 
Rating:
5.0

These ppl were great with the storage end of this facility, they need to work on the rental part, as far as u- haul not the staff here.

melissa s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonathan S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY LYNN A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES g.  |  First Impressions 
Rating:
2.0

The facility is impressive and the staff for the most part were friendly my problem is with your companies policies I Lost half of my items and now receive collection and lien notices from your company I came to your staff with 4 days remaining on my contract and asked if I could add the after hours access to my account because i knew that I wasn't going to have time to remove everything and clean my unit I was told sure for $10 I asked if it could be prorated and was told no we don't prorate anything with the pandemic and losing my job I was having a tough time I didn't have the $10 so I defaulted on my unit and the $105 that I didn't have is now almost $500 that I still don't have all because your company didn't want to help out the very soul of your business the costumer without them you wouldn't be where you are today nor will you stay there prorating doesn't cost your company anything because you still get the rate per rental you would normally get and you would help someone down on their luck you should consider it

Edward T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STACIE A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

natasa m.  |  Overall Experience 
Rating:
5.0

The employees were very helpful. They were patient, kind, and respectful.

Kathryn R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

michael r.  |  Overall Experience 
Rating:
5.0

Didn’t like the fact that I couldn’t get any money back. Only rented for 3 days that I had paid for out of 30.

BETSY A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carol B.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

JORDAN DALE J.  |  Overall Experience 
Rating: