Roof leaked on our unit. Was told several times roof was fixed and was not. Was told a tarp would be put over unit until roof was fixed and was not. Lied to over n over. Poor service
SHEILA S | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Pekin
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Like the temp controlled units. Staff has been wonderful, answering all out questions and walking us through the entry process! Great business to deal with!
Rebecca v | First ImpressionsClean and well lit facility with pass cards and alarms on storage doors. The staff was always helpful and pleasant to deal with.
Charles A | Overall ExperienceMy experience with U Haul has been wonderful. Staff is friendly, efficient and extremely helpful. Aaron, the manager, is top-notch! So professional n helpful. I have recommended U Haul to many, many people because of my positive experience.
MARTHA K | Overall ExperienceFriendly, knowledgeable staff. A pleasure to do business here!
JULIA PFix the bathroom please.
Rita T | Overall ExperienceWay above and beyond with assistance
Angie S | First ImpressionsThey went above and beyond for me.
Angie S | Overall ExperienceGreat customer service. The attendant was nice, helpful. Would return if another trailer is needed. Thank you.
BRUCE MOutstanding service
Timothy KGood, quick & excellent service.
SCOTT WThe woman who was helping me was very friendly. But I ran into a couple issues and was there for quite some time. The computer systems were being difficult. Then when I finally got my card to enter my unit I was told the one drive in side was broken. I then went to the other side of the building. My card wouldn’t work. I had to go back in. Then they set me up just using a code. Went to the other side again. Code didn’t work. I then called on the intercom. The lady said someone would be there as soon as possible. I waited a bit. Then I called again. The person supposed to come was busy with another customer. I was unable to access my unit yesterday because I had an appointment to be at. I was unable to unload the items I needed to. I will try again today. There just was not enough staff to take care of customers yesterday. When I was there, there were 3 people behind me.
Amber H | First ImpressionsAaron was not a very nice representation of the company. We delayed the pick up of the car hauler, but paid for it, and when we got there to get it, it was not ready even though we would have picked it up normally 2 days earlier. He did get it ready, but was rude about it.
LEIGHANN WI was looking for a clean, climate controlled storage solution, and U-Haul fit those criteria within my proximity and the price is very fair for what you get. The added insurance was really nice. And the place is well lit and I have 24hr access. 5*
Emilee M | Online Move InNothing
VICTORIA STires worn down to the tread wear indicator, shared my concerns with the employee and was told “That’s what I have.” The trailer sounded like the wheel bearing were grinding as well. Thankfully we had a safe trip with some sketchy and poorly maintained equipment. When traveling 2000 miles there should be an expectation of renting well maintained equipment.
BRIAN SI think U-Haul is excellent and not only that you can save major bucks by using them as opposed to paying for a moving company. The rates were decent and offering the first month of storage for free was just an added bonus!
Ashley K | First ImpressionsThe attendant was very courteous and knowledgeable. A very nice gentleman. He answered all of my questions and helped get me on my way.
TERRY Reverything was fine i see know changes
RONALD PCounter person was very rude. We rented a 20’ moving van which did not run very good and check engine light was on.
BRIAN BTrailer had no running lights. None! When Charles realized that I was told that he’d fix it when it got back. He thought it was just a bulb. The bulb being out kills the running lights when hooked to a 2025 Ram. I was pulled over for it. Door was difficult to open. No dome light inside of trailer. Overall I feel like I was over charged for what I received. I’ll need to rent a moving truck mid summer and I’ll likely rent from Penske. The person that disconnected it at drop off was short with me when I brought up the light issue and was somewhat rude. No solution or resolution was offered.
ANTHONY JMost frustrating part is that the automatic card readers are not working nor was our unit cleaned prior to us renting it.
TIM R | First ImpressionsAbsolutely nothing to improve on it worked out great for us!! I will use them again and again!
GERALD CGreat staff
Craig B | Overall ExperienceThank you U-haul for making this move an easy transition. Excellent Job!
WENDY KFriendly employees, easy to deal with
pat wNone, stellar customer service by Charles.
JOSE TExcellent in all categories. .
Roman KExcellent customer service, from the moment I called to when they returned the car. Courteous, knowledgeable, and with a customer-focused attitude.
Miguel NOutstanding to work with. The men there were very professional and friendly.
Christopher P | Overall ExperienceClerk was very nice & helpful. Unit was very clean. Card system was a little difficult. Very pleased with these units than the others...
MARILYN T | First ImpressionsThe man that rook my reservation and the man that helped me load up were both amazing!
RACHAEL RTold me price of $19.95 for 15' truck because he left the keys to a 10' truck at his house but invoice charge was for $29.95 - then I filled the truck up to the level that I got it at ( I only went 43 miles and didn't leave truck running or anything - I put over 3 gals of gas in then when I turned truck in they charged me 4 gals to fill up more - explain to me how your truck goes 43 miles and needs over 7 gals of gas to replenish it???? I believe I got screwed!!! If your truck is only getting 6 miles per gal you need to fix and let public know !!!
WILLIAM CThe windshield was dirty and there was no washer fluid in it. Other than that, everything was great.
MARTHA TBoth places I picked up and dropped off were the 2 best U-Haul facilities I have ever used. 100 will recommend. The drop off facility had amazing staff, and so did the pick up.
CRAIG K | First ImpressionsThe place was clean but the truck was a very rough ride and wind comes thru driver’s side door/window
DALE HAllen was able to take my U-Haul even though my schedule return was different location. Top shelf and very professional.
PATRICK CCheck out the trucks more often
ERIC RI'm not sure!!!! Everything was great!! Customer service was excellent!!!!! Very helpful and friendly gentleman checked us out and he went above and beyond!!!! I really appreciate great customer service. This location and this young man were ⭐⭐⭐⭐⭐
DAVID GWhen the gauge was well below the full mark and then charginging $4.75 per gallon for gas that sells for $3.00 at the station on the oppposite corner location from your facility is a little tough to swallow given I had already added $5.00 worth on my own.
RAYMOND SMade my job a whole lot easier! Thank You
Mark LVery easy accessible storage facility. Easy load and unload. The best part you can drive into the building to load and unload.
Gary G | Overall ExperienceStep stool for short customers! Had a heck of a time getting in the truck.
MELISSA MPickup in Illinois and drop off in Hudson Florida was easy and fast. Great staff in both locations.
DALE MI was very happy on the 7x10 space that was very close to the door couldn't had it any better thank you. James Thornley
James T | First ImpressionsAttendant was not very helpful.
ANN BThe service men were professional and pleasant. Very knowledgeable and helpful. The trailer was very coated in dried mud on the inside bed. The right rear turn signal did not function. But all was well. Prices good.
SUSIE BAirbag light on when I picked up the truck / stabilitrac light on and went into low speed ABS activation.. terrible pulsation in steering wheel when braking. Im not sure who does the maintenance on these vehicles but I'd find someone else.
Amber SThis facility is clean and well maintained. Easy access to the units. I would reccomend.
Gary G | Online Move InThe customer service rep at this location was outstanding! The transmission in the vehicle did seem to struggle extensively.
JENNIFER KFelt the staff was very unfriendly and unhelpful. Charging 20 dollars for a late fee after a couple of days is ridiculous when things are hard enough for people out here. Communicating with staff about your situation does nothing and being so unwilling to work with people is exactly why id never recommend or come back. Not to mention, the multiple dead bugs, we believe to be roaches, in this “secure” environment that we found in our stuff and in the storage unit itself. Floors are always dirty, have had multiple areas that were sticky. I will not contact anyone from this facility to resolve any sort of dispute because contacting this facility to simply discuss your situation and try to get someone to hear you and work with you when you’re trying your best is for nothing. 0/10, don’t recommend and will make sure none of my friends or family subject themselves to the same thing.
ASHLEY W | Overall ExperienceI use U-Haul moving and storage of Pekin for monthly storage and have never had an issue. This specific instance working with Uhaul however I had multiple issues. I booked a truck online for 830am for self service pick up, when I got to the location I was informed the facility didnt open until 9 so I was unable to get my truck. At 9am I went back to pick up my truck, the truck was not ready and did not have any of my rented equipment ready. Even the dolly I rented was "out of stock", which was incredibly frustrating given I had made the reservation over a month in advance. When I was given the keys to the truck the employee mentioned the truck would be out front. I went out front and tried the key didn't work in any of the trucks, when I asked the employee he said "oh it must be one of the ones back there". I then had to walk as a customer to the complete other side of the parking lot in the rain to inspect my truck that at this point was over 45 minutes passed the reservation time. When I asked if anyone could bring it toward the front I was met with "I don't know where my other guy is". As I was moving I was VERY upset to find that my wooden furniture had gotten very wet in the truck, the whole truck was leaking. When I returned the truck the employee informed me "sorry I realized I gave you the truck with a duct taped roof", on a rain day. I'll still gladly maintain my monthly storage at this facility but there is no chance I would ever recommend this location to rent any sort of equipment.
ALEXIS CThse gentleman with the blue cast was awesome! Very friendly and helpful! The rental truck was clean and easy to drive.
Kimberly H | First ImpressionsStaff were never in office. Moved out due to not trusting my belongings there anymore after a call I received asking if I moved all my stuff out earlier this month. I said no that I did NOT move out that I just paid my bill.( which has been on auto pay since I got it a year ago and never missed a payment) She ended up calling me back and said they did an auction and somehow I ended up on the list. She said my lock was there and nothing happened and that she now had to double check all the units. Still made me not trust leaving my stuff there. So I found someone to store temporarily and moved out before I got charged another month. Also upon moving out I noticed that I was paying $30 more than listed price.
Jennifer F | Overall ExperienceIt was a great experience Kind and everything was well explained. Would dear with them again. Thank you so much. God Bless and keep bing kind to all . Melba Hardcastle
MELBA HThere was a few things they marked that wasn’t on the checklist they already had. Heater knob didn’t work so I was freezing when I picked it up. I believe if we don’t put the gas in, then charging us full price is a given. I had a truck for a little over 2 hrs, drove less 40 miles and I had to pay just under $70.
TINA WOne office person had to do everything including leaving the office unattended and walk to the other side of the parking lot to hook my trailer up to my truck. You’re truly counting on the honesty of the customers left in the store unattended
JAMES KAaron was nice and worked with me I would use this place again and sgain
Jimmy R | Overall ExperienceRented a truck that had headlight out so I couldn’t do what I needed to do because it wasn’t safe to drive in the dark ..also had a (hot)burning smell .. I had the truck for few hrs with daylight and couldn’t finish what I needed it for..
MELISSA VAll staff were great…windshield dirty/Bugs..Cab had a few pieces of paper…Not a big deal though…
KENNETH MEverything was good,....
ANTHONY EWe didn't get the size truck we ordered and had to take 2 trips. That was disappointing.
MARK MIt was super easy to make reservations online and pick up the trailer. The assistant at the store was very helpful and professional.
NICHOLUS DI scheduled the reservation two Saturdays ago. I had to make numerous calls to the location since the parts were not readily available to do the installation on the originally scheduled date. After numerous conversations with staff, it was determined that I would arrive on Sunday, 9/22/24 for the installation. Upon arrival, the part / wiring was not at the Pekin location. The staff member had to drive to another location in Peoria to pick up the wiring / part to complete the installation. Poor communication / coordination in the scheduling of the hitch installation. Even when the general manager said he would call me back, he never did. I had to make numerous calls to the office to make the installation happen. I am glad to have the hitch installed at this point, but the customer service was subpar. If I am in need of another hitch installation, I will not be taking my vehicle to this location.
Brett GThe staff was very friendly and helpful.
SMUEL WVery friendly. If I need another u haul I will go back.
CHD BAnother excellent facility!
MICHAEL WOverall great experience quick and easy
TAMMY SThis location supplied a replacement truck when our original truck was damaged by striking a deer. Personnel were available on Sunday of Labor Day weekend and conducted the transaction extremely efficiently.
CYNTHIA Mgreat customer service and knowlegable staff
DAVID WI have zero complaints
Jimmy JI appreciate you !!
REGINA CEverything was great. Sales people were very courteous and helpful. Thanks for yet another great experience!
DAVID RNothing. They were super.
ROBERT SWould have been nice if the truck was parked close to the store front. It was at the top of the hill of the parking lot. There were other trucks close to the front of the store, just not this one for some reason. I booked it in advance.
RONEY RThe a/c in the truck I rented did not work and it was a hot and humid day.
James SI had got a free month for renting a truck...yes I was a couple months behind...I got a text saying they will give me my unit back for $100 but I did not get the text tel I got my phone but when I got back from out of town and before the day they said it was due ...the locks were off and it was cleaned out....so someone broke in the unit and took my stuff...
randy j | Overall ExperienceTruck was not cleaned out! It looked like someone had hauled concrete. Person at the store said he could change it out, but the others probably wouldn't be any better.
SHANNON BFriendly staff but truck I rented did not have a functioning horn.
Ryan MHad to look for the person at location to drop off my keys. He actually did a walk through when I returned the truck and he was the one that informed me that I would not be getting a refund for returning the truck early unlike when I picked up the truck. When I told the gentleman the check engine was on when I picked up the truck he stated that was normal.
sonyha fThe only negative aspect of my experience was that the large overhead doors, that access the indoor storage areas were inoperative most of the time when I needed to get into my unit.
Dale W | Overall ExperienceI would never use another storage company other than UHaul
Dalondo C | Overall ExperienceThank you
Antonio L | Overall ExperienceUpon emptying out my truck, I kept setting off the alarm. Being I was unaware of the timing of relogging in, I had stayed in the bay with the truck as not to set off the alarms again until they opened. The mgr arrived video me alseep in the truck however, he continues to claim I was in the unit and I was not. As I was trying to turn the truck in that morning, the manager refused to listen to me and forced me to leave the premises. at the same point he automatically limited my hours and access to office hours only. This had limited my business hours big time of the marketplace items I kept in my storage unit. Contact information: responsivesolutionz@gmail.com 309-621-2415
BOBBIE B | Overall ExperienceEverything was perfect!
Mark W | Overall ExperienceJamar was very helpful and friendly.
isabel m | First ImpressionsThe only storage facility I will ever use anytime that i need to store anything.
Jody H | Overall ExperienceBrian was extremely helpful, kind and knowledgeable. That type of customer service is to be acknowledged these days, besides the service he probides- he was completely respectful n very appreciative when it came to by departure from the establishment. He, Bryan, I'm sure does not get the credit that is 💯❤️ deserved and therefore, I want to EXPRESS THAT THERE ARE SO MANY COMPETITORS IN THAT LINE OF WORK/STORAGE FACILITIES...THAT IF HE WAS TO BE RUDE, DISRESPECTFUL ETC AT ALL ..IT WOULDN'T MATTER THE DEAL OR DISCOUNT OR FREEBIES THAT UHAUL CORP WAS OFFERING, I WOULD'VE GONE TO A/ANY COMPETITOR IN THE TRI-COUNTY AREA. I WHOLE -HEARTEDLY SAY THANK YOU, ESPECIALLY AT A TIME OF DESPERATE NEED. THANK YOU BRIAN N U-HAUL!
Ellie M | First ImpressionsThe staff were outstanding!!
Laurie D | Overall ExperienceGentleman that helped me was efficient, kind, and funny. He made the experience fast and easy.
Maura J | First ImpressionsAwesome communication the Manger and employees were awesome to deal with
micheal n | Overall ExperienceI loved how clean the place was and all of the staff were so nice and helpful
tracy b | Overall ExperienceThree issues: 1) I rented the unit several months before I moved as I believing in being ahead of the game. After renting the truck from UHaul, I received an email for a free months rental of a storage unit. I went into the office to arrange a free month and was told that was only for new rentals. SO irritating!!! 2) Several times there was no hand soap in the bathroom, yuck!! 3) The floors in the isles could be cleaner. A ride along machine could rotate between all of the facilities in the area to keep costs lower. Thank you, Amy Rodgers
Amy R | Overall ExperienceThank you so much
micheal n | First ImpressionsWhen I attempted to pick up 1/13 my mobile pick up was not taking my debit card. I went inside for over 20 minutes in freezing temperatures and waited with my children. There were cameras showing a gentlemen working on a truck, I am unsure where, otherwise I saw no other employees. Tried to cancel but it says my contract was already pending. Went home and called back, but got no answer. The next day I got a call to reschedule and was told next time there would be a deposit required to schedule. Fast forward to day of pickup, and it was during my work day. Could not take my debit card from my phone without physically seeing it but said I could pay cash, and then when I came back a new gentlemen did not want cash but would take my mobile card from my phone. It was the same card as Saturday, unsure why it would not take mobile but would in store. Went to clear my U-haul storage and there was nothing by compacted ice the U-Haul was sliding on, and then my children trying to help load the U-Haul. My storage was frozen shut, my lock was frozen, so by the time I got equipment to thaw and load it had taken me into snowing weather, so I parked until morning. In which I called right at 7, and the gentlemen was so rude. I had 2 pending charges all equaling out to 248. The gentlemen said since I did not have it back by 10pm he charged me twice, and I pointed out my original charge was incorrect. Without reviewing he stated it was not, it was probably the 2 days and my storage. That I had to have it cleared the day before my due date not the day of otherwise I would be charged. Then later called and left a voicemail that my storage was passed due, without noticing he spoke with me not even an hour before… absolutely rude, disfunctional, and bad service. I had zero problems with the east Peoria location, and the only person who provided good service was the lady who checked my truck in was so kind and talked to be with my concerns and told me the only charge that should stick was my total of the two days at 101. Otherwise I would of been twice as upset by the whole experience. Grateful for her! The rest of the staff and company… not so much. This is my last truck rental and storage with U-Haul.
Madeline B | Overall ExperienceI have used many storage units over the past few years. These units have been the cleanest and easiest to move into that I have ever seen. My only criticism is the number of terminals used to enter the building.. the keypads need to either be numbered, or have one keypad to check in and unlock the door.
Angie G | Online Move InEveryone at this location, management included, has it together. Haven't been in for at least two years. Got treated like royalty. Made the move back home 1000% better. Now, to get everything out of Ohio. No question who I will rent from. Y'all from U-Haul, of course. -Shady Katie-
Katie R | Overall ExperienceFine facility and staff! Highly recommend!
Bradley M | Overall ExperienceI was told that I would be getting a 10 x 10 at the 5 x 10 price but when I got to the unit it was a 5 x 10.
Patricia H | First ImpressionsOne word, roaches. Staff was great otherwise
DIANE F | Overall ExperienceGreat facility and staff! Highly recommend!
Bradley M | First ImpressionsWith the exception of one person who is not a cirrent employee, the staff have been very helpful and friendly. It's a very nice facility, and vehicles are dependable and well priced.
Kathy S | Overall ExperienceThe female clerk was very helpful and friendly!
Vicki F | Online Move InFriendly staff and convenient location along with clean, well lit facility, including the restrooms! Remarkable experience at a secure location. We used the facility for 1.5 years until we found a home. We never worried about our belongings. I only wish the truck and trailer we rented were available there instead of 25 miles away. Thank you for caring for our belongings.
Jim S | Overall ExperienceSatisfied
Kenneth G | First ImpressionsI tried filing a formal complaint .but was or am unable to get thru to any one who feels that they are able to help me ...if it was not for you staff my storage would still be in your facility
linda g | Overall ExperienceThe gentleman who assisted us was very kind and helpful. You would have never thought that Kmart had previously been located here. Building was very clean. I was very impressed by seeing the area where you can place items that you don’t need anymore but maybe someone else can. Only thing I witnessed was as we were moving items into the storage unit another employee entered a company rental pickup truck he peeled out at the beginning leaving tire marks and sped around the parking lot at a high rate of speed eventually parking the truck. Glad no customers were in the parking lot.
Jay G | First ImpressionsA very nice and surprisingly secure place! Took a second to get a grasp on the card system, but it seems to work well. I'm pleasantly surprised to see that the card grants you access to YOUR specific unit, and that makes me feel good about keeping my possessions at this location. The employees there are all nice as can be too!
Josh B | First ImpressionsRented a cargo van to move some things from our garage to storage, check in process was smooth, no problems. Was told the van would be rented to us for 24 hours, didn’t think much of it. We got done around 7:30pm or so, took the van back home figured I’d just return in AM after I woke up. 7am comes around, I have U-HAUL calling me saying if the truck isn’t back by 9am they would be charging me 50$ plus other fees, she doesn’t hear back from me, and then proceeded to come to my house at 7:30am and ring my doorbell, asking why we haven’t returned the truck. My fiancé then takes the truck back, and I call U-HAUL back around 9am asking what went on, Janelle wasn’t the most pleasant to deal with, even after explaining that the van was 24 HRS, she could care less. Overall my experience with U-HAUL was a complete nightmare.
Michael S | Online Move InThe guys at U-Haul are always very helpful
Amanda C | Online Move InU-Haul made the part of our move we had to do ourselves much easier than we had planned on it being. Excellent staff; all of whom were VERY helpful and pleasant to interact with. We would highly reccomend use of your storage facilities and moving rental services to others.
myrna w | First ImpressionsNever had any problems. Super clean, good price!!
JACOB B | Overall ExperiencePrices were a bit high but that's the only complaint!
MANDY C | Overall ExperienceThe staff was very professional and helpful.
Robert A | First ImpressionsStaff was very helpful and the facility is very clean
Tanya D | Overall ExperienceThe people working were chill, the place also is very convenient with 24 hour access which was really nice.
dylan c | Overall ExperienceEverything was nice a secure the day I left it their thank u
Jimmy R | Overall ExperienceThe inside storage was much better. No signs of mice in everything like the outside storage. Only thing is fix the alarm that goes off. Even when you clock in correctly, it still goes off.
Kimberly W | Overall ExperienceHad leaked in roof of unit and under door I had to throw away over 300$ worth of items massive amounts of mice poop mold and mildew
Stephanie C | Overall ExperienceIt’s a little overpriced for my budget. I have now moved into a unit else where of the same size and I’m paying $40 less.
heighly d | Overall ExperienceI've rented from facilities before and never had problems with mice and the storage unit leaking. I had wet boxes and almost every box had mice feces in it and things chewed on. Lots of stuff ruined.
Kimberly W | Overall ExperienceKhristine is phenomenal to work with! She goes above and beyond what would be expected to provide helpful, friendly service.
Ron T | Overall ExperienceFriendly people and convenient facility
Russell s | Overall ExperienceWonderful staff! Clean, well secured facility with 24 hour access. Would highly recommend
Heidi J | Overall ExperienceA bit pricey, but good overall experience. Well lit (motion sensor controlled). No issues other than me forgetting to check my email. See
Harold L | Overall ExperienceThe staff makes this place. The young lady who helped me was a worker, to say the least. Cleaning trucks, and still jumps out with a smile to help me in the office. Don't get me wrong, all their services are wonderful, but your business is only as good as your staff.
Holli H | Overall ExperienceClean and very helpful.
Dixie W | First ImpressionsThe manager at this location lied and said I was living in the unit and I put poop all over the bathroom. One of her employees later told me there was no pictures that she lied. I called corporate about this and nothing was done at all. I lost all my belongings due to this woman's lie! Literally lost everything I owned because she felt the need to come and make false allegations at me. She yelled at me lying about the rules and kept going for 45 minutes. It was crazy. I will never get a unit from you again
shawn w | Overall ExperienceWhile the move in experience was perfect, trying to reserve the unit on your website was a nightmare. I spent several hours online and on the phone before someone told me it only works on Chrome or Firefox. Really needs improvement!
Ron T | Online Move InThe cleaning person was very helpful as well as the managers and on-site staff. Really appreciated the area to contribute goo-conditioned items. And, the new addition of a dumpster. Only used it once for a small load of items, but beneficial for customers.
Karen K | Overall ExperienceGreat customer service!!!!
NIKKI G | First ImpressionsKristine helped me through several transactions, from onset to finish. Once I'd had that first positive experience with the Pekin location, I used them three more times and will use them again in the future!
Mary E | Overall ExperienceReserving online was easy. Getting the truck and storage unit was seamless and easy. Kristine was quick, great and friendly.
Stephanie W | First ImpressionsLighting inside unit is nonexistent, would be helpful especially for the 24 hr access units
Richard B | Overall ExperienceThis facility was awesome, however it would have been nice to have access longer in the night. I am a third shift person and do most of my daily chores at night, including access to my stored items would be perfect. Facility was very nice, floors just needed to be swept.
Kim V | Overall ExperienceThe whole experience was great.
KATHY O | Overall ExperienceGreat customer service - I was unsure of what to do and the employee at the desk was helpful and friendly. Whole facility was clean and storage unit was clean and ready for my stuff!
Shelby H | Online Move InExcellent staff!!! The climate controlled units are fantastic. The lighting and temperature were wonderful. I need storage again, I will definitely use your facility!
Martha T | Overall ExperienceNA
CHERYL B | First ImpressionsThis building and staff at Pekin, IL is outstanding! I currently have two 10×10, and one 10×5 units. The lady who cleans is so nice and does a fabulous job. The general manager is very nice. The gentlemen that have helped me are knowledgeable and accommodating. Everyone I've encountered is eager to go the extra mile to help me.
Deborah E | First ImpressionsVery helpful and friendly staff! Great move in experience!
Erin H | First Impressionsthe employees were all great. and the facility was exceptional!
Gregg D | Overall ExperienceI never used it , due to being inside instead of the list where it’s easier to unload the truck but ty
Linda S | Overall ExperienceGreat, friendly customer service. My storage unit was cleaned & ready to move my things in!
Regina M | First ImpressionsMs. McMillan was very helpful,explained everything and answered all my questions. The facility is very clean. The only negative had nothing to do with the staff or facility. The lock I purchased through U Haul is effectively unusable. I could not insert the key all the way, and had to remove it with pliers. One of the staff was very helpful, sprayed some lubricant into the lock and was able to force the key in and unlock it, but we still had to remove the key with pliers. I finally bought a Brinks lock at Menards.
Mark W | First ImpressionsSome trouble with the opening of the garage doors when trying to drive in. Might have been due to the weather.
Gary A | Overall ExperienceI purchased a brand new lock used it one time went back to retrieve items from my unit and the key broke off in the lock. The staff was less than helpful and offered no solution.
Timothy W | Overall ExperienceStaff was very helpful and professional. I highly recommend them!
RENE G | First ImpressionsWorker was very nice and helpful. Storage area very clean. Could use more carts and flooring finished inside. It was very bumpy and unfinished and things kept falling off my cart as I was pushing it. Would love to see the new loading bay finished.
KYLE S | First ImpressionsLot was full of ice and snow even after 7 days from last snow. Had to dig out to even open storage unit. Took 20 minute to back up truck to unit due to ice and snow.
RICHARD W | Overall ExperienceThey had what I needed
Heather M | Overall ExperienceThe employees were the ones that made my experience excellent. I am a old man (grumpy) maby. But the employees were so nice I always felt great after dealing with them. In Pekin,Il. On Court St. I would like the Corp. ladedas to know they have a great team in Pekin on Court St.
Steve K | Overall ExperienceThank you for having this place set up . It was huge for our move
Steven M | Overall ExperienceStorage area clean, safe and well maintained. We have recommended it to friends should they need a storage place.
William C | Overall ExperienceAll customer service and quality aspects were very good. The price per month was very high.
Robert M | Overall ExperienceI would not recommend anyone rent from the PEKIN UHAUL. A reasonalbe person would think ,If the operating hours start at 5:00 AM,that you should be able to access you rented unit. The storage girl kristy,had some kind of problem,with me being at my storage unit during regular business hours. She couldn't act professional,so she had her hired help do her job.
Dale F | Overall ExperienceThe online storage option was not clear i rented the largest truck and needed more and was offered a tiny storage which i diidnt realize the prices are astronomical when traded the small for largest one what the largest truck held way more then the storage could handled
Melissa S | Online Move InOnly small inconvenience we ran into was there was only 1 service dolly but 2 mattress dollys. This wasn't that big of a deal but others might feel like it is. 1 dolly for potentially 4 loading bays. Can't complain about a free service you do provide. Other than that, my check in was easy. Facility was clean as you could ask for.. Charles at the front counter was very personable!
Sean S | First ImpressionsVery clean and very friendly helpful staff. 10/10
Austin R | Overall ExperienceVery nice professional staff and manager!
Yoko K | Overall ExperienceOur experience with the Pekin, Illinois Uhaul, both with storing our belongings after selling our home and then with renting a truck & car carrier after buying our new home in Florida, was WONDERFUL!! Staff was extremely helpful and the storage facilities couldn't have been better. The Uhaul truck rented to us was clean as well. I'd definitely recommend the Pekin, Illinois Uhaul facility and estimate we saved at least $10,000 by using Uhaul versus any of the commercial movers we contacted for pricing for our Illinois to Florida move. Their storage facilities are also extremely well priced with absolutely no hidden charges. Thank you to the Pekin Uhaul staff for helping us throughout the entire process.
Debra B | Overall Experiencegreat experience.
JONATHAN R | First ImpressionsN/A
Beau H | Overall ExperienceNever staffed enough. Always long lines and issues take forever to solve.
Greg F | Overall ExperienceNo Comment I Loved The Whole UHaul Experience ❤️ Thank You Very Much For Everything To The UHAUL Company .
MELISSA J | Overall ExperienceThe guy who rented me the unit and also checked the unit when I was done was really nice and helpful.
Sara S | Overall ExperienceStaff were very helpful. Facility very clean.
William C | First ImpressionsThe staff was very helpful with the process.
katherine f | First ImpressionsWe haven't yet moved our items into storage.
Debra B | First ImpressionsEveryone us always so helpful and kind
KANDACE S | First ImpressionsThanks. Never knew how much your place would help us in our transition to our new home. Excellent Service too.
WILLIAM C | Overall ExperienceVery nice place in pekin IL
VIOLET W | Overall ExperienceThe staff at this u-haul site was awesome and very helpful.
Nick R | Overall ExperienceAngie went above and beyond to get me my storage unit and make sure I knew what I was doing thanks Angie! :)
KAYLA S | First ImpressionsI cannot say enough about the staff!
Gordon L | First ImpressionsThe staff is excellent
Gordon L | First ImpressionsMy big complaint is that parking lot was not shoveled well. I arrived to start my storage rental in morning after a snow storm night before. Parking lot was not shoveled yet and driving to building was difficult; i got stuck a couple times. I decided to wait until parking lot was shoveled to move my belongings but the shoveling did not occur until 3 pm (at least thats when I received phone call from Uhaul that shoveling was done). Even after the shoveling it was still not done well as only paths were shoveled not entire parking lot and again next day was stuck in snow worse than the first day; eventually got free and realized I MUST stay in the shoveled areas which were hard to distinguish as all pavement was white. I realize you can’t control the weather but you can control make a better effort to address the snow.
Kathy K | First ImpressionsCan't recall her name, but young lady at customer service is excellent. Helped me on several occasions. When purchasing moving supplies, returning unused supplies, reserving storage, and obtaining storage; always excellent attention to service. She is a top notch employee.
Craig R | First ImpressionsWhen I got to the facility there was no record of the reservation I had made. The room size I wanted was not available. Had to get a bigger room than needed. Person who showed us to the locker was not wearing a mask. Otherwise, facility was very neat and clean. Locker looks like we were the first one to use it.
Jeff T | First ImpressionsI was pleasantly surprised by the whole experience. I am particularly pleased with the convenient location and accessibility. The Sign Up Staf person was pleasant,helpful, courteous and professional.
Sandra J | First ImpressionsI would add a swipe-in for the big garage on the west side.
Karen D | Overall ExperienceCody was excellent! He was super helpful to me. Really like the place. Clean, really secure...
Gregg D | First ImpressionsIt was a wonderful place to be and I'm glad to have them in our vicinity thank you very much U-Hauls a great place to be
Randy G | Overall ExperienceOutstanding facility. Extremely clean..including restrooms, great staff (especially manager) and amazing value. Congratulations on a FIVE STAR operation!
Mark R | Overall ExperienceManager was super friendly and helpful choosing the correct unit. Very appreciative.
Jon L | First ImpressionsEasy to use. I really like the garage entrance.
Karen D | First ImpressionsWhen I needed a storage unit. I didn't know where to go. Then I saw that U-haul had opened this new facility in Pekin. I was extremely impressed with their storage rooms, the price, the ease and convenience of going in and out whenever I needed to drop off or pick up items. I absolutely loved the garage doors that automatically opened and you can pull inside to load and unload! That was wonderful! The bathroom area and the area with the complimentary carts to use always looked and smelled clean. It was well lit and easy to enter and exit. HIGHLY RECOMMEND!!! Thank you very much!
Julie O | Overall ExperienceThe best storage place I’ve had and well maintained and very clean and great service every time you walk in there sliding doors
Tasha C | Overall Experienceyou can tell the manager works hard to obtain customer satisfaction!
Shyan K | Overall ExperienceI love my storage unit. It's so handy! I'm happy that there are restrooms, if needed, carts to load and unload provided for free, the place is clean, well-lit, and I love the pull-in garage for privacy and for cold weather! I love this facility and will refer friends. Thank you! Julie Oberle
Julie O | First ImpressionsI experience was great! Very friendly staff and very helpful!
Maureen C | First ImpressionsI really appreciate all the help Cody gave us in this move. Thank you.
Barry A | Overall ExperienceEasy in and out, and climate controlled
KENNY K | Overall ExperienceArea was clean and convenient. Cody the manager was friendly and helpful
Timothy C | Overall ExperienceAndrew was very helpful. I am grateful for the help he provided in getting the right moving van that we needed.
Barry A | First ImpressionsFriendly, efficient staff made the process quick and painless
Mary K | First ImpressionsThe employee working Monday July 15th was awesome. He was very informative and extremely helpful
Therese C | First ImpressionsThe facility is very clean. The staff is very friendly and courteous. This is our first experience with rented storage, and it has been very easy and convenient. We would highly recommend U-HAUL
Susan S | First ImpressionsOutstanding experience with Uhaul. Would definitely recommend to anyone who is moving! Wonderful and helpful employees at both ends!!!!
Joni A | Overall Experience