Customer Reviews for U-Haul Moving & Storage of Pekin

I love my storage unit. It's so handy! I'm happy that there are restrooms, if needed, carts to load and unload provided for free, the place is clean, well-lit, and I love the pull-in garage for privacy and for cold weather! I love this facility and will refer friends. Thank you! Julie Oberle

Make sure to explain where to drop equipment off when returning. Some may try to park it where they picked it up, making your rep walk way out to check back in. Overall Cody was fabulous and went through process fast and was very friendly

The only negative about my experience was the rolling door would stick about 3 inches into raising it about the time you were putting all your force into opening it yanking you back down. Also not having side mirrors that adjust with a knob or button is very inconvenient when moving alone and having to get in an out of the cab until you get the angle right

Get the staff a golfcart or something. Those trailers are a long ways from the front of the building.

Customer service was great, but it seemed at little busy for 1 person.

First class service! I will be a repeat customer, and I'll let my friends know!

No issues whatsoever. I had to extend contract for an additional day and they worked with me no problem.

Head lights did not work good on regular beam. They pointed out to sides Could not see in front of you. Had to stop our trip early to get a place to stay. Because of head lights

Very friendly and professional as well as very helpful. All of my experiences with u-haul have been very good and that is why I keep using them. I totally recommend u-haul!!!

I paid in advance with my debit card as I did before in the past with no issue, yet this time I get a call from an employee claiming I need to come in and pay even though the money already had left my account for this purchase and I had a receipt that differed from the one she showed me upon my arrival, the receipt I recieved via email shows I paid my full amount, and the receipt she showed me claimed I paid zero, honestly a waste of my time.

Went the extra mile to make sure u got some and was able to move last night thanks

All good

We checked out trailer on Friday 4:41pm, had it back by 4:21pm on Saturday. They insisted on charging me for two days. That's dishonesty. Won't go there again

Just not alot of people traffic here, also feel pressured into the add ons...

I experience was great! Very friendly staff and very helpful!

To anyone moving now or in the future: I would not recommend U-haul, and DO NOT use the movinghelp.com website they recommend or any of the movers on there, especially TLC Pros. TJ and I hired movers for October 21st for a couple hours. Movinghelp.com gives you a payment code to give the movers when the job is complete, so the movers can get paid. The movers never showed. And unknowingly while waiting for the movers to arrive on that day, I received an email that the movers had been paid. When no one showed up and no one was given the payment code. TLC Pros told me someone was on their way, and when no one showed up they eventually stopped answering my phone calls. A day later they said they were refunding me, but I never received it. I complained to U-Haul, they told me they’d get my money back and that movinghelp.com would be refunding me next week and to call them if they don’t. U-haul also talked to TLC Pros who said they refunded me and movinghelp.com was responsible for my refund at this point. Today I called since I still haven’t been refunded and U-haul contacted movinghelp.com again, and informed me that movinghelp.com cannot refund me since the movers were already paid, and I have to work it out with TLC Pros and no one can do anything. So basically my money was stolen and everyone wants to point fingers at one another. The only local address I was given for TLC Pros is a PO Box, so I cant even just show up anywhere. If you look online under the reviews for TLC at uhaul.com, I am not the only person this has happened to, I didn’t see these reviews until after everything happened. It says a lot about U-haul that they continue to work with these companies when they are scamming people. I’d hire a lawyer but I’m only out 120$, so I’d just lose more money in the process. I’ve accepted my money is gone, but I wanted to share this so hopefully this doesn’t happen to anyone else.

They did not have the trailer i reserved but has another one. i made do.

The only thing that I was dissatisfied with was I was told the truck was on full and clearly it was not!!

There was a computer glich that slowed things down but otherwise it was super easy. Staff was pleasant and helpful.

Everyone I dealt with was very helpful and friendly. No issues with the fifteen foot truck at all. Quick and easy process to return the truck. Thanks guys!!

I really appreciate all the help Cody gave us in this move. Thank you.

Customer service was OUTSTANDING!!!! We checked with other U-Haul locations closer to where we were working and they would NOT return calls/emails to us or give rental estimate. Owner said he was too busy. This Pekin location bent over backwards to help us. We will definitely do business with this location again and tell all our friends!

I understand trailers have chance of being damaged before rental but having consistent updated trailers with weight sticker and enough D rings to properly secure belongings with straps at different heights. Also would really recommend updating insurance making able to cover more of trailer instead of just damage to people’s property. I’m sure more people would be apt to pay for insurance.

The woman working the counter was very nice, but she needed additional training. It took me 45 minutes to try and return the car and it was nightmare to deal with. It kept erroring out. I finally gave up dropped the key in the drop box and called customer care to have them notate the account. Car was amazing but the whole experience was frustrating.

Everyone was very nice. 100 % satisfied.

I received a call from springfield to verify my rental-the lady (Patty) who i talked to was not very customer friendly. I then received less then hour later a call from Pekin location another call to verify my rental. I asked why i received two calls and it was stated that the pickup place is usually who calls and they were not sure why springfield office had called. Otherwise to whole experience was very good

Very helpful

Your already doing it. Thank you

Easy in and out, and climate controlled

Area was clean and convenient. Cody the manager was friendly and helpful

Everything was great. I haven't rented anything to move in a long time and I feel the price was a little high but it was definitely a smooth transition!

The helpers were fantastic and couldn't have asked for anything better.

Never have been treated so poorly from a company! Was made to feel like a criminal! I used a credit card to cover deposit and rental of a trailer. The pathetic store manager or company policy of needing a phone number of someone else for verification is downright degrading!

For as much as it costs to use the vehicles they should have a bit more. Crank windows and no cruise control is a bit basic at these costs. Competition have these items. Truck did run well and was clean though.

Do not SELL INSURANCE that is useless in illinois...

Mileage is a little to costly

The staff at this location was great, beyond great. I had rented a 15’ truck and of course, as things do on moving day, there were complications and other insanity that came up at the last moment. Miranda, Mari Beth, Cody, and the new girl we’re amazing, friendly, knowledgeable, and extremely helpful. I would definitely use this location again if I ever had to, the gaff there deserves one heck of a pat on the back. Thanks you guys.

Everything was great quick and explained everything. Very easy to work with.

While inside the store, had to call the location to find the guy and come out from back.

Both times visiting the facility, had to search for many minutes to find someone.

Everyone was extremely helpful and very kind, it took longer than expected but they were very professional and courteous. They brought some of our stuff in the store to make it more comfortable for us.

I requested a discount because of the equipment failure

The staff is excellent and the facility is clean neat and has everything imaginable. Stuff I hadn’t even considered to make a move easier. They walked me through what I thought was a discrepancy and I couldn’t be happier!! Highly recommend this place!

The point of service system wasn't working properly. It took over half an hour to get checked in to get the truck.

Cody was great. He was personable and knowledgeable. I was very impressed with his customer service.

Andrew was very helpful. I am grateful for the help he provided in getting the right moving van that we needed.

Friendly, efficient staff made the process quick and painless

The Pekin Court Street location went above and beyond to make sure we had everything we needed to make our move such easier

The employee working Monday July 15th was awesome. He was very informative and extremely helpful

The facility is very clean. The staff is very friendly and courteous. This is our first experience with rented storage, and it has been very easy and convenient. We would highly recommend U-HAUL

I was impressed with the size of this location. The person I dealt with was very pleasant and knowledgeable.

Made the check out process very easy. Only thing I would recommend is more signs/direction on where to park trailers if dropping off after hours. The parking lot is at a slope, making it hard to "park" the trailer if you don't have a stand or any blocks. Luckily, we found a random stand to "park" the trailer.

Milage rate a little higher then other 2 rental places.

Nothing! Everything was great!

Continue doing what your doing

Vehicle was the loudest and the roughest riding truck I've ever been in. I've driven semis that were smoother and quieter than this. I reserved a 15' truck but, as always, someone "accidentally " gave it out so they gave us a 26' instead. Would have much preferred the 15'.

The Air conditioning didn't work on the truck. But all other things were fine

Logan was very polite and helpful.

UHaul rep Logan was professional, courteous, and very helpful. I recommend this facility. Thank you.

Outstanding experience with Uhaul. Would definitely recommend to anyone who is moving! Wonderful and helpful employees at both ends!!!!