Customer Reviews for U-Haul Moving & Storage of Pekin

468 reviews

2909 Court St   Pekin, IL 61554

(309) 347-0418

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(309) 347-0418

2909 Court St
Pekin, IL 61554

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Keep the gentleman who waited on me... Awesome personality!

Nancy J. 
Rating:
5.0

More help

KIMBERLY M. 
Rating:
3.0

I had an issue with the online drop off process so I called the next morning and was told that everything was fine but I still got charged the additional $40 which was upsetting

MARTHA G. 
Rating:
5.0

Absolutely nothing. Everybody was polite, courteous, and prompt. The truck ran wonderfully and the app was simple and easy to use.

Jessica P. 
Rating:
5.0

Customer did not leave a comment.

Duane H. 
Rating:
4.0

Pulled in, waited 5 mins in the vehicle, uhaul did the quick check, out in 8 mins. Outstanding uhaul.

KELLY J. 
Rating:
4.0

Customer did not leave a comment.

Chad H. 
Rating:
5.0

Customer did not leave a comment.

GINA P. 
Rating:
5.0

Customer did not leave a comment.

Joseph W. 
Rating:
5.0

Making sure the windshield is clean

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

Jill B.  |  Overall Experience 
Rating:
3.0

Truck transmission isn't working properly

MARK H. 
Rating:
4.0

Customer did not leave a comment.

EUGENE M. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

TRAVIS A. 
Rating:
5.0

Very impressed with the staff and facilities. I will return..

ALAN G. 
Rating:
4.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Friendly and knowledgeable staff

GARY H. 
Rating:
5.0

Our experience with the Pekin, Illinois Uhaul, both with storing our belongings after selling our home and then with renting a truck & car carrier after buying our new home in Florida, was WONDERFUL!! Staff was extremely helpful and the storage facilities couldn't have been better. The Uhaul truck rented to us was clean as well. I'd definitely recommend the Pekin, Illinois Uhaul facility and estimate we saved at least $10,000 by using Uhaul versus any of the commercial movers we contacted for pricing for our Illinois to Florida move. Their storage facilities are also extremely well priced with absolutely no hidden charges. Thank you to the Pekin Uhaul staff for helping us throughout the entire process.

Debra B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Bradon P. 
Rating:
5.0

I can't imagine a better customer experience! Efficient and cooperative...it was a great experience.

RICHARD R. 
Rating:
5.0

I didn't like that I had booked my truck in Peoria, but it was not available. So it was inconvenient for me to drive all the way to Pekin.

ANGELETTA M. 
Rating:
5.0

Customer did not leave a comment.

Kerry C. 
Rating:
1.0

The rep was in a hurry to close, and I had to settle for a trailer I didn't want (4x8). When I called the next morning to complain and return the trailer, the manager said she couldn't issue a refund because I drove the trailer off the lot.

GERALYN M. 
Rating:
5.0

Great customer service

TONIA G. 
Rating:
5.0

Customer did not leave a comment.

Debbie B.  |  Overall Experience 
Rating:
2.0

Manager was very rude. Was not aware I had to return the truck to the “return awning”, she rudely asked why the truck isn't parked under the awning. I was confused as to what she was talking about. She then says there's big signs everywhere which I did not see from the entrance I came into the parking lot. Maybe for future reference, try telling the customers when they return the truck to park it in the return awning. My first time using this uhaul place. Will not go back and will not recommend. Very rude manager.

MICHAEL C. 
Rating:
5.0

Excellent friendly service

CHARLES D. 
Rating:
4.0

Customer did not leave a comment.

Yoko K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MARK G. 
Rating:
5.0

We were totally satisfied with our Uhaul experience from the day we rented storage units for our belongings till we turned our rental truck & auto transporter in after completing our move. The Pekin Uhaul was clean, handy, & staffed by exceptionally nice people - especially Kristine. The people staffing the Florida location where we returned the equipment were super nice & accommodating as well. To top it off, the price both for storage unit & equipment rental was terrific. I highly recommend Uhaul.

DEBRA B. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY S. 
Rating:
5.0

Customer did not leave a comment.

VICKI K. 
Rating:
5.0

Customer did not leave a comment.

GLENN S. 
Rating:
5.0

The women working this day I rented were absolutely wonderful. The cargo van got excellent gas mileage and easy to drive. Very pleased.

ERICA M. 
Rating:
3.0

Everything was clean but did not get the appliance dolly like I asked for

Tori G. 
Rating:
5.0

Customer did not leave a comment.

GARY H. 
Rating:
5.0

Lady who checked me in was awesome. Ryan, the guy who checked me out, was friendly and quite helpful. Whole experience was completely positive

John W. 
Rating:
5.0

GREAT CUSTOMER SERVICE

BRUCE B. 
Rating:
5.0

Customer did not leave a comment.

Victoria K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RAYMOND S. 
Rating:
5.0

The truck I had seemed like it was hard for it to shift but otherwise completely satisfied!

TIFFANY E. 
Rating:
5.0

We had great customer service from the gentlemen who helped us. We were very satisfied.

BILLE JENE C. 
Rating:
5.0

Customer did not leave a comment.

MARGARET D. 
Rating:
5.0

great experience.

JONATHAN R.  |  First Impressions 
Rating:
5.0

So helpful. Hope I don't have to move again. If I do you would be my first place to work with.

JONATHAN R. 
Rating:
5.0

N/A

Beau H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary H. 
Rating:
1.0

Fire or train some common sense into the woman there the day before there was a nice helpful guy that said the hitch was good for the trailer so next morning I could be on my way fast then the woman gave me a hard time waisted an hour of my time and told me I needed to buy another hitch when the trailer was setting level already

ROBERT L. 
Rating:
5.0

Customer did not leave a comment.

Ron S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSEPH C. 
Rating:
2.0

Never staffed enough. Always long lines and issues take forever to solve.

Greg F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eduardo H. 
Rating:
5.0

The people were very nice, easy to work with and very helpful.

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT E. 
Rating:
4.0

Customer did not leave a comment.

NAKEASHA DAWN P. 
Rating:
5.0

Customer did not leave a comment.

MARK J. 
Rating:
5.0

Super Friendly and thoughtful woman who got me all setup! Sorry I forgot her name.

andrew V. 
Rating:
5.0

Customer did not leave a comment.

JASON T. 
Rating:
5.0

Customer did not leave a comment.

TAMMIE S. 
Rating:
5.0

Customer did not leave a comment.

Todd S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

KEVIN M. 
Rating:
5.0

Customer did not leave a comment.

VICTOR J. 
Rating:
5.0

No Comment I Loved The Whole UHaul Experience ❤️ Thank You Very Much For Everything To The UHAUL Company .

MELISSA J.  |  Overall Experience 
Rating:
2.0

One person working. Truck was dirty and dusty. Then I returned the truck back to exactly where the gas gage was and I was still charged $19 for fuel. I will never use uhaul again.

BRANDON L. 
Rating:
3.0

I had issues with the original location that was picking up from Bloomington Illinois. I had to drive all the way to Perkin, il to get a truck. One Elizabeth had an attitude when I was asking question about someone bringing the truck to her location. She was rude and unprofessional. Going out there wasted my time and energy.

Timothy P. 
Rating:
3.0

I moved from normal IL to Garner IA. The truck wasn't in normal or Bloomington. I had to drive 40min away. Was given 60 miles extra. After driving back. I had only 20 miles extra. When I got the truck it was under a quarter tank and was only given a 26 dollar credit. The worker stated they would of filled the truck but they didn't have a gas card yet It cost me 153 dollars to fill. When I got to Garner. I realized I was only given 9 miles to bring the truck back. The dropoff was in mason city Iowa at kramar hardware. That's about 25miles. This was unacceptable. I hit my Max of miles given by uhual. Going through road construction plus driving to the gas stations. I didn't drive extra at all.

TREVER M. 
Rating:
5.0

Customer did not leave a comment.

AARON T. 
Rating:
5.0

Customer did not leave a comment.

Curtis A. 
Rating:
1.0

I was over charged on my card and when I called they said it wasn't on Uhaul that I needed to call my bank.... Well I did and the money was takin by you guys...

TEVIS B. 
Rating:
5.0

Customer did not leave a comment.

ROBIN C. 
Rating:
4.0

Everything went very smoothly

Jill C. 
Rating:
5.0

Customer did not leave a comment.

Lori M.  |  First Impressions 
Rating:
5.0

The guy who rented me the unit and also checked the unit when I was done was really nice and helpful.

Sara S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alex L. 
Rating:
3.0

They called me 16 hours before I was supposed to get my truck to tell me they didn't have one, even though I had confirmation since June 16th. Initially, the lady was like “well, sorry” until I got really upset and told her to figure something out because this wasn't my fault or problem. Then she called me back and got another customer to change their reservation, which isn't any better for someone else. She claimed I was trying to reserve the truck that day but I had confirmation from June 16th. She just expected me to changes all of my plans with 16 hours notice, unacceptable.

JAMI K. 
Rating:
4.0

Verify with customer what size they are getting. Was given the 15 ft for the 20 ft price it wasn't until I looked at my email and brought it to his attention that I had reserved the 20ft. All he said oh I'm sorry it doesn't tell us which one the customer gets.

Jodi M. 
Rating:
3.0

Uhaul overcharged my debit card ...which created an overdraft. I now have to wait to get my money as well as pay fees for the overdraft which was caused by uhaul overcharging me. Never will I deal with uhaul again.

BRADLEY C. 
Rating:
5.0

Customer did not leave a comment.

Alex L. 
Rating:
5.0

Staff were very helpful. Facility very clean.

William C.  |  First Impressions 
Rating:
5.0

They are great. It's the only location I use.

KATHY O. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

Customer did not leave a comment.

LONNIE H. 
Rating:
5.0

Customer did not leave a comment.

LARRY M. 
Rating:
5.0

None

Ed S. 
Rating:
4.0

Customer did not leave a comment.

Rita T.  |  First Impressions 
Rating:
5.0

Nothing

WILLIAM F. 
Rating:
2.0

I was there 5 hours to have a hitch installed and now my rear hatch on my van don't work very disappointing definitely calling in the morning to have it fixed very very upset and disappointed

EDWARD W. 
Rating:
5.0

Customer did not leave a comment.

THOMAS S. 
Rating:
3.0

Customer did not leave a comment.

ROBERT A. 
Rating:
5.0

Customer did not leave a comment.

COLIN O. 
Rating:
5.0

The staff was very helpful with the process.

katherine f.  |  First Impressions 
Rating:
5.0

I received my truck with a little less than 3/4 of a tank..I drove 123 miles, put 40.00 in and it was where it was when I picked it up....I had paid for 100 miles so I had no problem with the extra mileage charge. But then I was charged 60.00 more dollars because they said it wasn't returned with the same amount of gas..IT WAS !!

VERONICA G. 
Rating:
4.0

(Unrelated to this location). Confirming and managing my reservation was an absolute nightmare. Your ecommerce and remote customer service give comcast a real run for their money in terms of how horrible they are. Do better.

NICHOLAS U. 
Rating:
4.0

Customer did not leave a comment.

SELINA L. 
Rating:
3.0

Customer did not leave a comment.

GREGORY B. 
Rating:
5.0

Customer did not leave a comment.

Denise H.  |  Overall Experience 
Rating:
4.0

The young lady working at this location was very friendly and helpful. No problems with the truck pickup and she was very prompt.

DAVID S. 
Rating:
4.0

Customer did not leave a comment.

LYNNETTE H. 
Rating:
5.0

Customer did not leave a comment.

JIM P.  |  Overall Experience 
Rating:
5.0

Very nice , no problems, manager was very nice and professional thank you so much

KEVIN M. 
Rating:
5.0

Customer did not leave a comment.

Adam W. 
Rating:
1.0

The person working the desk is incompetent and rude. Has an attitude. She charged me 35 dollars for gas when I drove the truck only 7 miles. She claims the truck was on full and it wasn't. It was on 3/4 of a tank when I left u-haul. I returned it with 3/4 of a tank. She moved the truck up for me and didn't see the amount of gas? She kept repeating herself like I didn't comprehend. I had no data on my phone to push the link and tried telling her since that was her argument to me.

JANE O. 
Rating:
5.0

Customer did not leave a comment.

LINDA T. 
Rating:
5.0

Customer did not leave a comment.

DAVID R.  |  First Impressions 
Rating:
1.0

Get better employees

BRETT M. 
Rating:
4.0

We haven't yet moved our items into storage.

Debra B.  |  First Impressions 
Rating:
5.0

Keep up the great work!!!

Edward M. 
Rating:
5.0

Everyone us always so helpful and kind

KANDACE S.  |  First Impressions 
Rating:
5.0

Should allow someone to rent more than 24 hours but otherwise was fine

STEPHANIE S. 
Rating:
5.0

Customer did not leave a comment.

selina l.  |  First Impressions 
Rating:
3.0

No one would answer the phone and return of truck was not pleasant.

Ralph C. 
Rating:
5.0

Customer did not leave a comment.

Tammy H. 
Rating:
5.0

Customer did not leave a comment.

Chera G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debbie B.  |  First Impressions 
Rating:
5.0

Thanks. Never knew how much your place would help us in our transition to our new home. Excellent Service too.

Bill C.  |  Overall Experience 
Rating:
5.0

I am very impressed by the staff and the professionalism of this location. Over the past six months I have needed moving boxes and various moving trucks on five different occasions due to moving and parents passing away, they have always been very accommodating and helpful.

KANDACE S. 
Rating:
5.0

Great

Carla S. 
Rating:
5.0

Customer did not leave a comment.

JESSE G. 
Rating:
5.0

Customer did not leave a comment.

DEBRA O. 
Rating:
5.0

The gal that helped both with the rental and the return process was amazing. Was great to work with and very easy to navigate the process. Will definately use again in the future.

AARON U. 
Rating:
4.0

The back of the truck smelled like a turkey farm - could maybe air them out after each use.

KYLE R. 
Rating:
5.0

Customer did not leave a comment.

JIM P. 
Rating:
5.0

Customer did not leave a comment.

JIM P. 
Rating:
5.0

Very nice place in pekin IL

VIOLET W.  |  Overall Experience 
Rating:
5.0

The staff at this u-haul site was awesome and very helpful.

Nick R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Denise H.  |  First Impressions 
Rating:
5.0

Angie went above and beyond to get me my storage unit and make sure I knew what I was doing thanks Angie! :)

KAYLA S.  |  First Impressions 
Rating:
5.0

I cannot say enough about the staff!

Gordon L.  |  First Impressions 
Rating:
5.0

The staff is excellent

Gordon L.  |  First Impressions 
Rating:
2.0

My big complaint is that parking lot was not shoveled well. I arrived to start my storage rental in morning after a snow storm night before. Parking lot was not shoveled yet and driving to building was difficult; i got stuck a couple times. I decided to wait until parking lot was shoveled to move my belongings but the shoveling did not occur until 3 pm (at least thats when I received phone call from Uhaul that shoveling was done). Even after the shoveling it was still not done well as only paths were shoveled not entire parking lot and again next day was stuck in snow worse than the first day; eventually got free and realized I MUST stay in the shoveled areas which were hard to distinguish as all pavement was white. I realize you can’t control the weather but you can control make a better effort to address the snow.

Kathy K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Megan D.  |  Overall Experience 
Rating:
5.0

Can't recall her name, but young lady at customer service is excellent. Helped me on several occasions. When purchasing moving supplies, returning unused supplies, reserving storage, and obtaining storage; always excellent attention to service. She is a top notch employee.

Craig R.  |  First Impressions 
Rating:
3.0

When I got to the facility there was no record of the reservation I had made. The room size I wanted was not available. Had to get a bigger room than needed. Person who showed us to the locker was not wearing a mask. Otherwise, facility was very neat and clean. Locker looks like we were the first one to use it.

Jeff T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

gary w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carissa S.  |  Online Move In 
Rating:
5.0

I was pleasantly surprised by the whole experience. I am particularly pleased with the convenient location and accessibility. The Sign Up Staf person was pleasant,helpful, courteous and professional.

Sandra J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dave D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shelly F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jessica D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Louis L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffery P.  |  First Impressions 
Rating:
5.0

Cody was excellent! He was super helpful to me. Really like the place. Clean, really secure...

Gregg D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darin D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Steve M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Louis L.  |  First Impressions 
Rating:
5.0

I experience was great! Very friendly staff and very helpful!

Maureen C.  |  First Impressions 
Rating:
5.0

The facility is very clean. The staff is very friendly and courteous. This is our first experience with rented storage, and it has been very easy and convenient. We would highly recommend U-HAUL

Susan S.  |  First Impressions 
No reviews have been submitted for this location.

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